Add Product

Search Results:

New Member
Posts: 1
Registered: ‎12-26-2016

HP laptop

[ Edited ]

Would u return or repair my HP laptop that I purchased in Sept 2016? When I enlarge the video screen, the screen all turns gray w/ small lines throughout.



{removed per forum guidelines}

Posts: 7,684
Topics: 945
Kudos: 581
Blog Posts: 0
Solutions: 225
Registered: ‎11-10-2008

Re: HP laptop

Welcome to the forums Lou,


Unfortunately, you will need to contact HP to schedule a repair for your unit as you are outside the return and exchange period. 


You can use the following link to get started on your HP repair claim:


Note: You may be able to take it to an authorized HP repair facility to get your unit repaired if one is close by. You can discuss this with the phone technician when you use the following link to contact them


@SoMeAm-HP who is an authorized HP Social Media representitive may be able to assist you and give you further information if you encounter any difficulty with the repair process. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Vendor Participant
Posts: 449
Registered: ‎03-08-2011

Re: HP laptop

Hi Lou,

Cheron here for Priscilla who is on vacation. 

I would like to see if I can be of assistance  Can you please send an email to me at with your serial number and contact info along with

the brief description of the problem.




Priscilla, HP Social Media Ambassador
Posts: 7,719
Topics: 272
Kudos: 297
Solutions: 324
Registered: ‎09-29-2008

Re: HP laptop

Hello Lou,


Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 


I hope you were able to take advantage of Cheron's help. Alternatively, Geek Squad should be able to assist with repairs for your laptop. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."


Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!