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Posts: 1
Registered: ‎07-12-2017

HP Laptop

I purchased a HP laptop at the end of Feb. 2017 along with the geek squad protection. For me that was a big chunk of money. Less than 2 month later my laptop starts to overheat. They had to replace everything on the inside, then sent me a letter stating that I had used up all my geek squad protection and could no longer use it. First off the repairs should have fallen under a manufactor warranty. My local geek squad agreed but said he couldn't change it. Ever since I got my laptop back I have not been able to remove a USB stick safely and now out of the blue my sound does not work because it says there is no driver installed. I had sound until about 2 days ago. I expected more from Best Buy and their protection which is why I made my purchase from there and not Walmart, but best believe I will not make that mistake again. This laptop is not used very much and is only used for schooling when it is used. I should not have this much trouble after only 4 1/2 months. Working in sales and in obtaining a business degree I know this is not good business practice. I will make sure to dissuade any and every one I come into contact with to not make a purchase from BestBuy and just how lousy their service has become.

Posts: 4,839
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Registered: ‎11-30-2015

Re: HP Laptop

Hello jennroberson09,


Welcome the Best Buy Support Online Forum Community! I appreciate the time you’ve taken to share your repair issues for your HP Notebook with us. Thank you also for joining our community.


Geek Squad Protection Plans can only be deemed void or fulfilled depending on a few different factors. I’d be happy to review your original repair, and your Geek Squad Protection Plan to see what options are available at this time. I was able to locate your plan using the details you provided upon registering to take a peek.


You’re more than welcome to review the plan’s Terms & Conditions here. Our Geek Squad agents are only able to assist per those terms you agreed to at the time of purchase. If your plan has been deemed fulfilled due to damage related repair requests options may not be available at this time to help you further.


Once I have more information in regards to what options may be available at this time I’d be happy to follow-up with you privately.



Mariah|Social Media Specialist | Best Buy® Corporate
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