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Posts: 2
Registered: ‎09-05-2017

Geeksquad -- lied to about services provided

I purchased an LG 43" TV back in January 2017. At the time I was hesitant about Geeksquad protection but the sales rep in the store, swore up and down that it covers all damages, including accidental. He even said he used Geeksquad when his TV was accidentally bumped and stopped working.

 

Now, as you can expect, my TV has stopped working after I moved (assuming due to being bumped during the move) and I called Geekquad to come out and do the repair. The customer service rep from Geeksquad said that only internal manufacturing issues are covered by Geeksquad. He also said "most customers are lied to in the store when they purchase TVs so that the employees have higher sales." before I even mentioned the above story about my experience. 

 

 

Posts: 1,119
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Registered: ‎11-29-2016

Re: Geeksquad -- lied to about services provided

Good morning cdelago,

 

Welcome to our forums, although I wish your visit were under more fortunate circumstances. I apologize if there was any miscommunication or misunderstanding regarding what is and isn’t covered by our Geek Squad Protection Plans (GSPs).

 

While it sounds like you may be aware, per the terms and conditions of our GSPs, damage caused by accident is not something covered by our GSPs. Knowing this was not the answer you were hoping for, I’m sorry for any further disappointment this information may cause.

 

Respectfully,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-05-2017

Re: Geeksquad -- lied to about services provided

Hi Sean--

 

Your response did not at all touch on the topic I am here to discuss. Best Buy tells their employees to push the Geek Squad package, as well as sell their product by ensuring that all damages are covered by Geek Squad. Is there someone at Best Buy corporate I can call to speak with this further? I am sure you guys record all customer service calls, so I'd like to discuss with someone the fact that an agent told me over the phone that they sell the GeekSquad packages and additional products by lying to their customers in-store.

 

Thanks.