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New Member
Posts: 2
Registered: ‎07-13-2017
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Geek squad says i returned an empty box

Hello

I have called twice about this and have gotten no where.  The second time i was told there would need to be an investigation.  I have a warranty on Samsung Galaxy 6. I filed a claim and received new phone in the mail along with instructions on how to return damaged phone.  I took it to the UPS store.  I noticed on my credit card statement i was charged an extra 267.50.  I called and was told they received an empty box from me and would get back with me in 48 hours.  That never happened.  I called again and they told me i needed to call UPS and start an investigation.  I called UPS and they told me it was Best buy's shipping label and they have the "so called empyt box" that Geek squad needed to contact UPS for that.  I called geek squad back and told them all of this and i stated that the issue was between them and UPS.  I did my part and i would like a refund.  

Please help me this this.  I feel like i have been taken advantage of.  I paid for warranty. I paid for deduction and now i have been charged again.

Thank you

Betty

Posts: 1,615
Topics: 8
Kudos: 141
Solutions: 99
Registered: ‎12-23-2016

Re: Geek squad says i returned an empty box

Hello Betty,

 

Welcome to the Best Buy Community forums. Having your cell phone broken is a frustrating experience and our Geek Squad Protection plans are designed to reduce the stress of that happening as much as possible. I’m sorry to hear that a shipping issue got in the way of a smooth experience for you.

 

Using the information in your post and in your forums registration I was able to find a record of your call in to us yesterday. I want to let you know that there is someone looking into your situation based on that call to see what we can do for you. We’ll want to wait for that investigation to finish up before we move on to any next steps.

 

I’ll be monitoring this on my end and I’ll reach out to you here on the forums via a private message should I see any updates. You can check your private messages by logging in to your account here with us and clicking on the orange envelop in the top right corner of the screen. Unless you’ve changed your forum notification settings you should also receive an email when I send you that message. The investigation may take a bit of time, and I appreciate your patience while we look in to this for you.

 

In the meantime if you have any questions please let me know.


Thank you,

 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-13-2017

Re: Geek squad says i returned an empty box

Thank you