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Posts: 1
Registered: ‎01-11-2017

Geek Squad (a nightmare)

I called geek Squad in order to fix my tv, when the technician arrive to my home he said that he doesn't have the tools because he has a rental car and he left the tools in his car He told me to reschedule the appointment and the next day when the other technician is supposed to come, the same technician without tools called me and he said that the other technician it was sick and he was taking the order but he didn't because he doesn't have the tools yet. I asked for a supervisor and they handouts my calls this is the worse customer service I ever had very disappointed.
Posts: 9,530
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Registered: ‎01-03-2013

Re: Geek Squad (a nightmare)

Hello Yrdgn -


Our apologies for the lateness of this reply.  This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can.  Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 


In reviewing the information available to us, it would appear at this time that your repair service has been cancelled.  I apologize for any trouble you may have experienced attempting to have your TV repaired.  If you are still in need of assistance, please feel free to reply and we’d be happy to look into it for you to assist however possible.


Thank you for posting!

Tasha|Social Media Specialist | Best Buy® Corporate
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