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New Member
Posts: 1
Registered: ‎06-08-2018

Filing a Complaint!

I have been a loyal customer to Bestbuy for years now and this time, I am so triggered. I purchased a laptop on June 8th, 2016 and also a 2 year protection plan from accidental damage and spills, etc. My laptop decided to not turn on yesterday so I brought it in to BestBuy to get it repaired. I brought it in store on June 7th, 2018 and they said my 2 year warranty had expired. Last time I checked, June 8, 2016-June 7, 2018 is not 2 Years. So they are false advertising a 2 year protection plan, realistically, its more like a protection plan for 1 year 364 days. I called customer service and they did nothing except transfer me through 3 people and I guess the last person didn't like me because she transferred me and I waited for over 40 minutes and was still on hold. I wasted over an hour to get this resolved. I have screenshot of my phone call log, over an hour and my original receipt with the date of purchase. 

Valued Member
Posts: 67
Registered: ‎07-26-2010

Re: Filing a Complaint!

I wonder if it was because there was an extra day in 2016 since it was leap year. 

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Posts: 1,889
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Registered: ‎11-29-2016

Re: Filing a Complaint!

Hi boonga,

 

Welcome to our forums, and thank you for sharing your experience with us.  Knowing how essential a laptop can be to our everyday lives, I can imagine your disappointment when your laptop was not functioning as expected. 

 

As it sounds like you’re aware, we’ll be unable to utilize your plan to repair your laptop if your Geek Squad Protection (GSP) has expired.  With that said, it sounds like there may be some confusion as to when your plan ended, and I’d like to gather some additional information from you, so we can explore what options are available to us at this time.  If you could send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • The “Customer Service PIN” located at the bottom of your receipt

 

This should be enough information for me to begin my research.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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