03-01-2017 07:38 PM
03-03-2017 01:14 PM
Welcome to the Best Buy Community forums. As a former Geek Squad Agent I know how rough it can be when a Geek Squad Protection plan is sold wrong. I’d love to try to help you out with this if at all possible.
These things can be a little tricky, so in order to do that I’ll need a bit more information from you. If you are able to provide the Geek Squad Protection plan number, that would be a great start. I’ll also need to know the incorrect IMEI number the plan is currently under, as well as the correct IMEI number for the phone. Because we respect your privacy, please send this information to me via private message by clicking on the link in my signature below rather than posting it in this thread.
If you have any questions, or if anything in my post is unclear, please let me know.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!