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New Member
Posts: 2
Registered: ‎12-31-2016

Faulty merchandise crashed and damaged my computer!

Last night I bought the LG Electronics 8X USB 2.0 Super Multi Ultra Slim Portable DVD player to use with my laptop.  I bought the laptop at Best Buy in May, 2016.  After several attempts, the DVD software that was included didn't install correctly.  I decided to uninstall it so I could return it to the store today, but when I uninstalled, the entire computer crashed.  My computer is barely 6 months old and was working great prior to this new purchase.  I took the DVD player and my laptop to the Geek Squad today, only a few minutes after the store opened.  The Geek Squad said the operating system was damaged.  Yep - the DVD player I purchased 12 hours earlier damaged my computer.  No accountability from Best Buy.  Just a bill for $212 for Geek Squad repair service for my computer that was damaged from your merchandise.  I asked to speak to the store manager.  15 minutes later, still no manager so I left and called the store instead.  I was put on hold.  After waiting on hold for almonst 10 minutes, my call was disconnected.


No accountability from Best Buy on merchandise that caused damage to my property, and no customer service from the Store Manager.

Valued Contributor
Posts: 2,102
Registered: ‎12-01-2014

Re: Faulty merchandise crashed and damaged my computer!

Best buy doesn't manufacture products, you would need to reach out to the manufacturer for any liability issues regarding your computer.
New Member
Posts: 2
Registered: ‎12-31-2016

Re: Faulty merchandise crashed and damaged my computer!

I realize that Best Buy, a retail store, doesn't manufacture products! I do expect them though to stand behind the product that they do sell.
Posts: 9,360
Topics: 107
Kudos: 290
Blog Posts: 19
Solutions: 389
Registered: ‎01-03-2013

Re: Faulty merchandise crashed and damaged my computer!

Hello dlmiles56 -


Our apologies for the lateness of this reply.  This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can.  Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 


I'm truly sorry to hear of the trouble you had with the DVD player software didn't work as expected and may have even caused further complications with your computer.  As mentioned by jxs2, you would need to work with the manufacturer regarding any complications caused by their product.  If you are still in need of assistance, please feel free to reply and we’d be happy to look into it for you to assist however possible.


Thank you for posting!

Tasha|Social Media Specialist | Best Buy® Corporate
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