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New Member
Posts: 2
Registered: ‎09-11-2017

Extremely disappointed

I recently brought my Xbox one (almost two weeks ago) to geek squad at the best buy at 23 mile in new Baltimore, Michigan. When I brought it in, the Xbox wouldn't turn on and the power brick was staying orange. They sent it off for repair. I checked when I'd be getting my Xbox back because I got an email saying it was shipped off. I was supposed to get it Friday, September 8th, but when I called at 9pm on that day to see why I hadn't received it, ups told me they didn't even put my Xbox on the truck, yet I was told I'd be getting the delivery that day. After being upset for a little while, I shrugged it off because they said my Xbox would be here Monday, September 11th. Now it is September 11th, I received the package, but only an Xbox console. I didn't receive a power brick with it, even though I sent mine off. When I took it up to Best buy to ask why I didn't get one, they told me they were sorry but they had to order a power brick for me to get sent to the store in the next 5-7 business days. So now I have the Xbox, but have to wait another week before I can use it because I wasn't sent a power brick.
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Posts: 793
Topics: 17
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Registered: ‎08-21-2017

Re: Extremely disappointed

Hello Tylerm-

 

I sincerely apologize that you have been having so many issues with the Geek Squad repair service on your Xbox console. I know how frustrating it is when your console stops working. I had an update fail on mine last year and it was a mess trying to get it to work again.

 

I will ensure that I log this issue here at our Corporate Office. We always do our best to ensure every device that goes to a Geek Squad service center is sent back with all of the different parts and accessories it came with. 

 

Just to be sure, I did contact that store locations Geek Squad to ensure every thing is still on schedule with that power adapter and everything the same as the last time you spoke to them.

 

I am sorry that I am not able to offer more assistance, please let me know if you have any further questions and I will assist you however I can.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-11-2017

Re: Extremely disappointed

I appreciate the response but I'm afraid it's only gotten worse. I called up to Best buy today (9-18) because it's been a week since they told me they ordered the power brick. I was told the power brick was on back order and they didn't know where it was so they have to order a new one AGAIN but this time they said they would expedite it and hopefully it'd be here by the end of the week. At this point I haven't had my Xbox for a month. What is going on?
Posts: 793
Topics: 17
Kudos: 68
Solutions: 53
Registered: ‎08-21-2017

Re: Extremely disappointed

Hello Tylerm,

 

I apologize that you are still having issues with this. When I last spoke to the store they were not aware of a back order for this power adapter. I am happy to reach out to out to the stores management team to research this issue for you.

 

Can you please send me a Private Message with your service order number? Once I have that, I will get in touch with the management team and see if I can get any more information.

 

To send me a Private Message please click the button at the bottom of my post across from my name. I hope to hear back from you soon so I can escalate this issue for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!