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New Member
Posts: 1
Registered: ‎06-04-2018

EARPHONES

I purchased a pair of Bose soundsport free headphones. This happened less than 15 days ago. However, I recently had them stolen they are under warranty. I would like to know what can be done with this issue, as I’m completely upset and frustrated, I loved my product. I hope to hear from someone with trusted suggestions and to come to a possible solution!
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Registered: ‎11-04-2014

Re: EARPHONES

Hello Mikeyadrian305

Welcome to the forums I wished you join on better circumstances if you have a protection plan on your Bose product lost or stolen is not covered. You can see about getting a refund on your protection plan however by visiting any Best Buy and they will prorate your protection plan. If by chance you have renters insurance I would check to see if this is something that is covered.

Best Wishes please let me know if you need anymore information.
The views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Registered: ‎08-08-2017

Re: EARPHONES

Hello mikeyadrian305,

 

Thank you for joining us here on the forum. I'm sorry for the slight delay in our response, but I'm glad our friend @poprex911 was able to jump in and offer some helpful advice in the moment. I can't think of anything worse than having your personal belongings stolen, and I know the frustration of dealing with the aftermath can feel insurmountable at times. I regret your having to cope with such unfortunate circumstances.

 

Regrettably, poprex is correct that Geek Squad Protection plans and manufacturer warranties do not cover lost or stolen devices. In this instance, I would recommend filing a police report with your local authorities for the most appropriate assistance. If you need a copy of your receipt, or if I can be of assistance in any other way, please feel free to let me know.

 

Sincerely,

Sam|Social Media Specialist | Best Buy® Corporate
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