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New Member
Posts: 2
Registered: ‎03-10-2017


On March 6 we dropped off a Asus desktop at the Staten Island store for a Win 10 repair.On the (th we went topick it up and the scans were still running. Supposedly, there were about 45 min left on the scan. We had to go, so we were told they would call us when we could pick up te desktop.We have heard nothing. The repair tracker and calls all show the pc as Checked In













New Member
Posts: 2
Registered: ‎03-10-2017

Re: Complaint

OK, now the repair tracker says ready for pickup. But I still don't have an appointment.


Posts: 8,010
Topics: 311
Kudos: 289
Solutions: 333
Registered: ‎09-29-2008

Re: Complaint

Hello BlaiseWest,


In my experience there's almost nothing as frustrating as waiting for the repair of a much needed device to be completed. I certainly understand that you're anxious given the amount of time that's passed and I regret any inconvenience to you.


You can schedule an appointment with your local Geek SQuad by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."


I hope this helps. Thank you for writing to us.



John|Social Media Specialist | Best Buy® Corporate
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