01-13-2018 03:27 PM
01-18-2018 02:27 PM
Hi MKang –
Thanks for reaching out to us and for your patience while we work to catch up from the busy holiday to and respond to everyone. It’s disheartening to hear that your laptop’s repair took longer than expected, and that you were no longer able to receive it at the original address. Not having your laptop at school is definitely cause for concern, and I sincerely apologize that we were unable to get it to you at your request.
Using the information you registered with the forums I was able to locate the logs from your calls with us, and have sent you a private message with some additional details. You can view your message by selecting the orange envelop on the top right-hand corner of the page.
Hope to hear from you soon,
|Michael|Social Media Specialist | Best Buy® Corporate|
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