12-27-2016 05:04 PM
12-27-2016 07:55 PM
Zagg does a pretty good job at getting the customers a new screen when the first one fails to hold up. I apologize that there aren't any for you device that aren't backordered. If you are wanting an immediate fix and not wait for a backordered replacement under warranty, you may choose to go into any Best Buy and purchase a new screen, or the ones that you mentioned that you saw online. Unfortunately the process has to start with Zagg, and if they are backordered, well there really isn't much that can be done besides to buy another one new in box. Sorry for the troubles!
12-28-2016 11:40 AM
12-28-2016 03:04 PM
The product comes with a lifetime warranty on it, which means that the manufacturer is offering the warranty for the shield. Best Buy sells the product that comes with this warranty on their shelves, which we do not offer a warranty on.
The manufacturer will have you visit their webpage and sign in, from there you should see the list of the registered shields that are on hand and choose from the one that you are looking to replace and select it. If you haven't registered your product for your lifetime warranty, you can do it at this time also. You will then be sent a replacement and are given instructions on how to return the old defective shield back to them to complete the warranty process.
More can be found on Zagg Replacement Info.
If you are wanting to skip this process and buy a new one then you can take one from the shelves and purchase it at any register, but if you are looking for your "free" replacement then you will have to wait for them to come back into stock and follow the terms and conditions of their warranty replacement plans. Best of luck!
01-18-2017 11:01 AM
Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide.
autotech796 has steered you in the right direction. I underscore his recommendation to contact Zagg directly for options under the factory warranty.
Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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