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New Member
Posts: 4
Registered: ‎03-03-2018

CCR NOT HONORING WARRANTY ON REFURBISHED IPHONE BOUGHT THROUGH BESTBUY.COM

Hi:

 

I bought an iPhone 7 from bestbuy.com refurbished on December 28.  The phone has network issues: it almost never works and it drops calls and no one can ever hear me.

 

I contacted CCR.  After lots and lots of phone calls they finally sent me a form to fill out.  After I filled out the form, they told me the IMEA doesn't exist.  I confirmed the IMEA with them and sent them a picture of the receipt from BestBuy with the IMEA.  They insist that the IMEA doesn't exist and that they don't cover it.

 

There is nothing further I can do with CCR at this point.  From their position, they don't cover the phone.  Therefore, BestBUy sold me a defective phone which they claim had a 3 month warranty but really had no warranty.  I need BestBuy to take care of this ASAP.

 

Please tell me what information I need to provide to you.

 

Thanks,

 

Trevor

Recognized Member
Posts: 153
Registered: ‎01-09-2015

Re: CCR NOT HONORING WARRANTY ON REFURBISHED IPHONE BOUGHT THROUGH BESTBUY.COM

I would double check the information on the actual device, it can be found in Settings > General > About.  It is rare but not unheard of that the information on the outside of the box doesn't match what is on the actual device.  Being a refurbished device, I would say the likelihood might even be slightly higher.  If the IMEI is different, then I would call CCR back.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 4
Registered: ‎03-03-2018

Re: CCR NOT HONORING WARRANTY ON REFURBISHED IPHONE BOUGHT THROUGH BESTBUY.COM

Thanks for the response.  I did do that.  NO luck.  They say they don't have the IMEA.

New Member
Posts: 4
Registered: ‎03-03-2018

Re: CCR NOT HONORING WARRANTY ON REFURBISHED IPHONE BOUGHT THROUGH BESTBUY.COM

Thanks for the response.  I did do that.  NO luck.  They say they don't have the IMEA.

Posts: 3,178
Topics: 14
Kudos: 196
Solutions: 187
Registered: ‎12-23-2016

Re: CCR NOT HONORING WARRANTY ON REFURBISHED IPHONE BOUGHT THROUGH BESTBUY.COM

Hello crowleyt,

 

Welcome to the Best Buy Community forums.  I’m sorry to hear that your new phone isn’t working correctly and that you haven’t been able to get any warranty coverage on your phone. That must be very frustrating.

 

I’ll be happy to take a look into the order for you to see what options we may have to help you out. In order to do that I’d need a bit of additional information about your purchase. Because we respect your privacy I’ll ask that you please send those details to me via a private message by using the link in my signature below this post.

 

Please include your name, order number, and phone number in that message. If you could also pass along the IMEI number that would be helpful as well.

 

I look forward to hearing back from you.

 

Sincerely,  

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-03-2018

Re: CCR NOT HONORING WARRANTY ON REFURBISHED IPHONE BOUGHT THROUGH BESTBUY.COM

FYI, Kyle resolved the situation for me. Thanks Kyle!
Posts: 3,178
Topics: 14
Kudos: 196
Solutions: 187
Registered: ‎12-23-2016

Re: CCR NOT HONORING WARRANTY ON REFURBISHED IPHONE BOUGHT THROUGH BESTBUY.COM

Hi again crowleyt,

 

I’m super happy we were able to find a solution for you and get this all worked out.

 

If you ever need help with a future Best Buy purchase or service, please don’t hesitate to reach back out to us here on the forums and we’ll do our best to assist you.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!