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Registered: ‎09-12-2017

Best Buy Geek Squad - MacBook Pro Battery Issue

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I have purchased Macbook Pro from Best Buy on August 2015 and took 2 years GEEK SQUAD Protection Plan that covers my macbook completely. In the month of June'2017, my macbook didnt turn on i thought its some issue with power so i went and checked in my macbook to best buy. They promised me they will solve the issue or replace my battery if the life is less. when i got my macbook back, it was working fine. But the battery life dropped a lot, but i thought best buy replaced it and i will not face the issue. Exaclty, after my warranty got expired on August 2017, my macbook is sohwing that my batter needs to be replaced immediately. I am not happy with the best buy service they promised me that battery life is very good and i know macbook's battery last and thats the reason you pay extra ollars to apple. I am really not happy with the service from Geek Squad. 

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Registered: ‎12-23-2016

Re: Best Buy Geek Squad - MacBook Pro Battery Issue

Hi manojkrish5392,


Thanks for joining us at the Best Buy Community forums. As a former Geek Squad Agent I understand how frustrating it can be when your computer stops working so soon after it is returned from a repair.


I have also received your private message about this subject, and because we respect your privacy I will be responding to that message rather than posting in this thread. You can check that message by logging in to your forum account and clicking on the orange envelope in the top right corner of the screen.



Kyle R|Social Media Specialist | Best Buy® Corporate
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