01-12-2017 07:44 PM
01-23-2017 03:50 PM
Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide.
The best option available at this time to seek help for your sons broken Beats by Dre headphones would be to work with the manufacturer directly. You’re able to locate manufacturer’s Service & Warranty Information here.
Thank you for posting!
|Mariah|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!