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New Member
Posts: 6
Registered: ‎01-12-2017

Beats by Dre cord

I bought my son a pair of beats by Dre for Christmas. Today he plugged them into his phone, listened to his music and before basketball practice he went to pull the cord out to out the beats up and take his phone with him and the very end of the cord, the plastic part that plugs in, the tip broke off and is stuck in his phone. I need to know how to go about this because they are brand new. More than half of the plastic piece is still attached to the cord, it's just the tip that remains in his phone. I still have my emailed reciept of purchase, just need to know if he can get another pair or get the cord fixed. I literally just bought these.
New Member
Posts: 6
Registered: ‎01-12-2017

Re: Beats by Dre cord

I bought them on December fifth and they are the DR DRE Beats EP
New Member
Posts: 6
Registered: ‎01-12-2017

Re: Beats by Dre cord

Customer support???????!!
Posts: 3,601
Topics: 62
Kudos: 250
Solutions: 162
Registered: ‎11-30-2015

Re: Beats by Dre cord

Hello Godshands7,

 

Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can.  Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 

 

The best option available at this time to seek help for your sons broken Beats by Dre headphones would be to work with the manufacturer directly. You’re able to locate manufacturer’s Service & Warranty Information here.

 

Thank you for posting!

Mariah|Social Media Specialist | Best Buy® Corporate
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