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New Member
Posts: 2
Registered: ‎07-11-2018

Awful Geek Squad service

Made appt to have iPhone serviced on 7/10. Went to store. Arrived and told it was too late to do repair. Made appointment for next night. Arrived again and told no time to do repair. Terrible experience. Will never use geek squad again.
New Member
Posts: 2
Registered: ‎07-11-2018

Re: Awful Geek Squad service

It was the Baldwin Long Island store. Bad service.
Posts: 2,265
Topics: 17
Kudos: 191
Solutions: 115
Registered: ‎11-29-2016

Re: Awful Geek Squad service

Hello TimK1,

 

Welcome to our forums, and thank you for sharing your feedback with us.  Having any issues with your electronics, especially something as essential as an iPhone, can be truly frustrating.  Hearing your trips to our Baldwin, NY store has only soured your experience is especially disheartening, and I apologize for the disappointment these visits have caused.

 

Going forward, if you’re still in need of a repair for your iPhone, we do have a few stores near Baldwin, NY that may be able to assist you in getting your iPhone serviced.  If this is something you’d be interested in, you’re welcome to follow this link to view which of our stores are Apple Authorized Service Providers, and I’m optimistic we’ll be able to provide you the service you’re looking for.

 

Thanks for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
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