03-12-2017 04:23 PM
03-13-2017 10:12 AM
Hi LuisN –
Welcome to our forums and thanks for posting. I’m sorry to hear you’re having issues with your headset, which I’ll be happy to advise you on.
If you’re outside the return period for your purchase returning your headset is not something the store will be able to do for you. However if you have a 2-year Geek Squad Protection Plan, the store should be lookup your plan using your My Best Buy Rewards Account information, and be able to determine if they can either send your headset out for repair or provide you with a replacement. The packaging shouldn’t be required to seek assistance under your Protection Plan, so I recommend heading into your local store with your headset and purchase info at your next opportunity.
|Michael|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!