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0 Votes

As a Cowboom customer, I enjoyed browsing the Cowboom daily deals. I have given up trying to find typical Cowboom deals on the Best Buy outlet site. My idea is to create a Best Buy outlet deals of the day to appeal to the Cowboom customer base.

Status: Tell Us More

Would anyone else like to see us offer deals of the day in our outlet center? Make sure to vote for an idea if you like it.

0 Votes

Make all phones out of fiber glass so that its floatable, un sinkable, and cannot be damaged. Which is the only reason why they ever stop working anyways. So there is no other option but to make phones out of fiberglass, so that they are actualyl worth the purchase. Or make cases out of fiberglass, and lens. But either way cell phone companies should just convert to fiberglass designs anyways.

Status: Acknowledged

Interesting ideas, but these suggestions really need to go to the manufacturers.

0 Votes

Puting a alarm in the controller, with a button on the Game Consule will allow the controllers to be found instantly, and allot easier to play games and not have to worry about losing things, or having to search every where. Life and the Gaming industry would be at the top of the game once this is established. It should be mandatory for all game consule controllers.

 

 

Finding controllers for all game consules has been a ordeal that is overwhealming. It is the hardest thing to deal with , and it happens every day and every other hour.

 

Status: Acknowledged

Interesting ideas, but these suggestions really need to go to the manufacturers.

See about getting Uncharted 4 and Far Cry Primal in the promo for preordering and getting a $10 certificate!

Status: Acknowledged

Thanks for suggestion. I can tell you that we are consistantly reviewing what titles will qualify for promotions.

I'm pretty sure I spend more then the ole' 3,500$ per year for Elite Plus status. I think another Tier maybe in the 5,000$ range would be great for both sides. The consumer would get maybe 1, or 2 extra beneifits on top of the others like Free Acess to Gamers Club for that year. Free 1yr Subscription to @gamer Magazine. Point's for Financing *Only for 6 months 249$ and under Financing. 1 Day shipping. Best buy will get more revenue out of the continued purchases beyond the normal 3,500$ from consumers. I believe alot of customers will work toward the benefit's of 1 Day shipping to even increase the amount needed for this top Tier. Also Elite and Elite plus names could be renamed with the final 3rd Tier as the Elite ...ie Gold, Diamond, Elite.

Status: Tell Us More

I believe a similar idea was posted in the past and it didn't get much traction. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

0 Votes

This might actually spur me to want to buy games again from Best Buy, since I stopped pre-ordering and picking up games for two reasons.

 

1. The lowered certificate amount

 

2. The fact that almost every time I pre-ordered a game you guys NEVER seemed to get any sort of 'bonus' with them like every other retailer seemed to get.

 

Not that a costume or an extra level ever really swayed me that much, but the certificate amount most certainly did since it was like taking the game down to $40 BEFORE the GCU 20% discount was even a thing.

 

The last game I pre-ordered and picked up/kept from you guys was Grand Theft Auto V on the PS3. I believe that was also the LAST $20 certificate game.

 

So how about it? 

Status: Acknowledged

I can promise you we are consistently reviewing all of the promotions we offer to our gaming customers, and do our best to provide the very best deals while still remaining profitable. Thanks for the suggestion.

0 Votes

There are many items from Best Buy that are available to ship to my home but are not eligible for shipping to store for pickup.  These are not marketplace items but Best Buy items.  I find this confusing.  If you can ship the item to my home, why can you not ship it to my local store for pickup?

 

The reason I prefer to pick up items in my local store is because I do not like the idea of my package sitting on my front porch while I am at work.  This is a big advantage you guys have over online stores like Amazon.

Status: Tell Us More

Interesting. Can you give me an idea of a specific item that can be shipped to your home, but not to your local store?

Hope you can consider those titles for the $10 rewards Smiley Happy

Status: Acknowledged

Thanks for the suggestion.

While visiting my local Best Buy, I saw a notice that says Best Buy will now charge a $25 TV/Monitor recycling fee because of increasing costs for providing this benefit.  How about lowering this cost (to maybe about $10) for Elite members?

Status: Tell Us More

Would anyone else like to see this cost lowered for Elite members? Make sure you vote for an idea if you like it.

Well we all know how expensive Tvs can be and how during big games people go out and purchase a brand new Tv just for the game My idea is for bestbuy to bring back restocking fee only during big games

 

meaning for instance today their was a big game a restocking fee would only be applied for 15 days starting of the day of the major game

 

Why bring back restocking fees for only these days? to Keep cost of Tvs down for us customers as when someone buys a Tv Bestbuy then has to sell these items for less because they are now "Open boxed" which in turn bestbuy needs to make their money back on this product which is where the markup comes into play on items may they be headphones Tvs accesories etc

 

 

people may argure well bestbuy will loose money because of this because then people will buy Tvs from competitors... well would bestbuy want busniess from people who purposly purchase a Tv just for a game and return it days later costing bestbuy millions each year? 

 

This seems like it would cut down on the customers cost meaning more money in our pockets 

 

 

welp this is just a thought let me know what you all think or can suggest for change

 

If you think this is a Good idea make sure to upvote the idea! if you think this is a bad idea post why you think it is and what you think bestbuy can do to cut down on cost 

Status: Tell Us More

I doubt we are going to implement this idea, but I do hear where you are coming from on this. I would like to hear what others think about this idea. Make sure to vote for an idea if you like it.

Occasionally, I get these emails that say, "Jason" Review your purchases now and get points. Trouble with these emails is that I already reviewed the product and many of my reviews are on the site, yet the system that emails these notices out does not know that I did and sends these emails out anyway.

 

While I don't mind this, I would like to see an improvement to the way the system identifies reviews so it's an easier time on Best Buy's email server.

Status: Tell Us More

Does this happen to anyone else? Make sure you vote for an idea if you like it.

 

A customer service representative should be able to locate when an item is purchased online is expected to be deliverd in-store.

 

I had recently purchased an item and selected the in-store shipping option as there is a Best Buy within walking distance from my apartment. The item was shipped on Tues Feb 2nd with an estimated arrival date of Thurs Feb 4th. However, on that Thurs, I received an email saying that my shipment has been delayed (est date in the email notificiation was still Feb 4th). I contacted the Customer Support email on Saturday and asked when I can expect the item to be delivered. This went nowhere as every response honestly seemed like a robotic pre-typed automatic message. 

 

I then reached out to Best Buy's Twitter support where an actual person replied. However, they also could not track this when this item was expected to arrive. The item didn't arrive until a full week after the estimated date.

 

This really is unexceptable and I find it hard to believe that a huge company such a Best Buy can not track an item that is being shipped to the store.

Status: Acknowledged

Once an item has shipped we should be able to track it's movements as long as it was shipped via UPS or USPS. If the item is merely be transferred from one of our warehouses to a store's inventory there is not tracking information for that specific transfer.

Start Weekly Video Game Trade In Promos

Status: Acknowledged
by on ‎03-05-2016 12:38 PM
Pretty simple concept that's long past due and has been a staple of your best rival have a weekly trade in promo beyond the 30%/50%/100% bonus. Each week have a ''10 most wanted'' titles list with 10 games for each relevant system that way you can help boost stock of in demand titles your lacking. Doing this on a weekly basis vs ''whenever'' keeps a steady stream of customers coming in and the byproduct of this means purchasing should be greatly impacted. Also, just don't list the top 10 highest valued trade in amounts as this is not the same. If you have a custom trade in page that info can simply be listed there as well. Finally, tie in previous iterations of some titles when new versions are being released to double dip the trade and pre-order.
Status: Acknowledged

I can't imagine any customer would be opposed to these suggestions. I can also say we are always looking for ways to improve our trade-in programs for our customers and Best Buy.

I like buying gift cards to purchase video games online, but in doing so I miss out on double points as a Gamers' Club (Unlocked) member. I propose that when a member purchases games with a gift card, they get points. For example, if I bought a $50 gift card and used it to get a $50 game, I would receive two sets of 50 points, as opposed to the 100 points I would receive if I were to just buy a $50 game with cash. I don't think Best Buy would be losing anything in this situation.

Also, I would like for GCU's 20% discount to stack with price matching. I can understand this idea being rejected, as it could actually cause Best Buy to lose money, but it seems unfair that GCU members do not have anymore benefits than a normal GC member when price matching.
Status: Acknowledged

I hear where you are coming from on this. We are always reviewing how our rewards programs work, but I doubt we would ever allow price matching and Gamers Club Unlocked discount to be combined.

Normally when you guys have done one of these promos it typically is something like 'trade in a 360 or PS3 of X model for $Y off an XB1 or PS4'. Usually the promotion is run where it is $X for the console and a coupon for $Y off the console.

 

But what about last gen games? How about adding to one of those promos where those games now are worth more than $.25-$1 apiece(and no I don't mean $2 apiece Smiley Tongue )?

 

Because right now I have a triple digit backlog on the last gen systems, but if I 'upgrade' I'd like to get something decent for those games while moving onto the new hardware. 

 

So how about it? Yay? Nay?

Status: Tell Us More

Would anyone else like to see us run a promotion like this? Make sure to vote for an idea if you like it.

BestBuy Twitch Gaming

Status: Tell Us More
by Valued Contributor on ‎02-22-2016 08:01 PM

This is an idea I thought of randomly today. I know for a fact that certain gaming hardware companies have actual "twitch gaming teams" that play almost 24/7. Even if it wasn't a 24/7 stream a dedicated schedule of some kind could bring in lots of customers if offered certain discounts or something. 

 

I know that these hardware companies sometimes get sponsored to showcase certain games as well this would be bringing in cash for BestBuy while also providing entertainment for BestBuy. This doesn't even include twitch streamer pay such as  subscribers etc. There could even be  official BestBuy Twitch Gaming Clothes Line if it got something big!

Status: Tell Us More

Would anyone else like to see us have a presence on Twitch? Make sure to vote for an idea if you like it.

0 Votes

Sell the pre-owned Trade-in products on Bestbuy Outlet

Status: Acknowledged
by buyadeal on ‎03-19-2016 02:07 PM - last edited on ‎03-19-2016 02:25 PM by Social Media Specialist Social Media Specialist

Since Best Buy has now closed its used goods outlets (Best Buy Private store and Auction and Cowboom.com, there is no place for consumers to be able to purchase meaningful used or pre-owned product through best buy's marketplace.  The only items listed under pre-owned is 1 laptop, and 1300 video games.  

 

What happened to selling items that come back from the trade-in program, or used items that 3rd party sellers want to sell on Best Buy's Marketplace?    The comparison is Amazon's site where they ask "got one to sell" on almost every item, and list the new and used prices available from other sellers on the marketplace.  see: {removed per forum guidelines}

 

There would need to be a way of decribing the condition, items included, and possibly pictures, if the item is not in perfect shape.

 

Consumers want to buy used / preowned items.

Status: Acknowledged

We merely moved these site's inventory over to our Outlet store on BestBuy.com.

0 Votes

Add iPad Pros to student deals

Status: Tell Us More
by gadgeteer on ‎03-21-2016 05:55 PM

I would love to see a Student Deals promotion for an iPad Pro.  I get the student deals on MacBooks and it completely makes sense.  Extending it out on the iMacs and not the iPad Pro - not so much.  I think given the choice, students would take the iPad Pro over the iMac, and versus a MacBook, it offers some unique advantages (i.e. extra portability, longer battery, the ability to draw or write on the display). Furthermore, if you offered a deal like the Surface student discount where it's 10% off, this would most likely be re-invested into the sales transaction in the form of Microsoft Office, the Apple Pencil and/or the Smart Keyboard so BestBuy has very little risk in doing this and would most likely see greater returns on both the accessory side and the hardware side (10% off may be a good enough incentive to go 128GB vs.32GB for less than $150 getting 4x the storage).  

Status: Tell Us More

Would anyone else like to see iPad Pros added to our student deals? Make sure you vote for an idea if you like it.

0 Votes

I noticed when snooping around on BestBuy.com the other day they offer bundles now. So when you add, a MacBook to your cart, for instance, it asks you if you want to bundle the USB-C adapters, Microsoft Office, etc. etc. 

 

Firstly, this stlye of shopping is the way that BestBuy.com should be. That way customers can be sure they're getting everything they need in one-stop-shop.  As of late, I have not been able to get this to work consistently but I really do think its a great idea to roll out.

 

Secondly, there should be an incentive (like the Buy 3 accessories, save 10% off) promotion that's advertised in the moiblity and computer accessory sections of the store and it should be an automatic package deal that just prices down at the register.  This would drive incremental revenue, encourage customers to potentially use financing and create an overall better (more positive) customer experience because lets be honest, not everyone knows everything about everything so it's a way of forcing blue shirts to spend time with customers to show them the complete solution. 

Status: Tell Us More

Thanks for the suggestions. Would anyone else like to see this become a reality? Make sure to vote for an idea if you like it.

0 Votes

It seems like for some devices (i.e. the Galaxy S7) they were up for pre-order the same day the item was announced but for others (i.e. the new iPad Pro) Best Buy kind of drags their feet. If Best Buy wants to be on the cutting edge, they should fix this and the new iPad Pro is probably going to set new sales records, so it would be a good time to start. 

 

Additionally, offering a trade-in spiff would also be nice and wise at the same time because, from experience, there are a lot of old 9.7" iPads out there that are well overdue for upgrades, but most people hold onto them because they figure they're only going to get $20 for them.  

 

PS: if Smart Keyboards are going to be as hard to get as they were for the 12.9" model, pre-orders should also be done for those so people aren't waiting and having to check stores weekly to see if they've come in.  The way the Pro (12.9") accessories were handled was terrible (on the supply and demand side).

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