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New Idea

An Official BestBuy rep joining CAG

Status: We Did It!
by on ‎03-01-2012 03:45 PM

Because of the amount of deals BestBuy has had it can be very difficult to keep up thus I always check CAG(CheapA$$ to see what's going on. I'm a very active member there as I am also active on the BestBuy forums page & I think this would benefit all those involved. So it's a "WIN WIN WIN"


BestBuy Wins

Because the deals are far more visible than just the weekly ad thus more sales more $

Errors/mistakes that occur can be correctly quickly & that will cut down on the number of angry customers that miss a deal

With more sales & more $ generated BestBuy can provide more deals & promotions based off the larger sales base

More site traffic, more visibility

Even though the site is for gamers there's also a section for movies & other electronics


Customers Wins

More deals

Less errors/mistakes to avoid several trips to the store

Easy way to find all the deals in one spot

The CAG community can help with alerting stores that are out of stock & where items can be found


CAG Wins

More site traffic, more visibility

More deal posters = more deals posted

More CAG's helped


The only "loser" is our wallets but hey those are the breaks.


Just take a look at the current March @Gamer thread with deals that include $10 for Batman Arkham City, $5 for Rage & $5 for Mass Effect 2


The CAG will also be speaking on a rep joining hopefully we can make this happen sooner than later. The 2011 fall deals from BestBuy were unbeatable & even I was overwhelmed trying to keep up, keep everyone updated & get in on some of the deals but that's where a Official rep comes in.


There have been/are other retailers that have reps. there & they have been rewarded with more sales.


Sound off below lets get a BestBuy rep to CAG in time for the 2012 fall gaming blitz

Status: We Did It!

Good news! Thank you, Enuf, for posting this idea on IdeaX and to all the Community members who commented on this idea.  I am happy to announce that the CAG website is part of the Best Buy Affiliate Program.  In partnership with CAG, we are now providing them information about our deals and promotion which they can post on their website.  Other ways to receive information about our exclusive gaming offers are by signing-up for our @Gamer magazine, checking out’s gaming offers, viewing our weekly ad or joining the Reward Zone Gamer’s Club.

One great idea from IdeaX and our Gaming Forum boards implemented.  I look forward to the next.  Game on!

0 Votes
One of the hotter new segments in computing is Unified Threat Management security appliances. These devices have come about as more small business consumers reach the realization that traditional routers meet neither the security nor the access controls that modern networks should implement to secure both company and customer digital assets.

A large opportunity exists for Best Buy around devices from companies like Check Point, Fortinet, Aerohive, Sophos and Cisco Meraki. Many of these UTM devices carry higher ASP over consumer networking products and are subscription-based so there is an opportunity for Best Buy to generate recurring revenues while promoting the Geek Squad brand to assist with maintenance and troubleshooting (I think a Tech Support program around these would be a very wise idea).
Status: Tell Us More

Would anyone else like to see us carry these items? Make sure to vote for an idea if you like it.

0 Votes

Fix your automated 888 number

Status: Tell Us More
by owenstar on ‎11-13-2015 03:10 PM

I had an issue today with an order I placed and it directed me to an incorrect 888 number. It was a strange automated questionaire that doesnt even mention best buy. Very confusing to customers. I cant post a screen shot but I saved it. It directs to 1-888-297 instead of 237.

Status: Tell Us More

I need further clarification on this. So you called 1-888-BestBuy and were directed to call a different number for assistance? What was the exact number you were directed to call? What were you specifically calling about?

Pay now to unlock gamer account

Status: Tell Us More
by Tony2k on ‎03-19-2013 02:11 PM

allow to save a trip just to go to the store and upgrade... since gamestop does this

Status: Tell Us More
So just for clarification your idea is to be able to pay for a gamer unlocked account online rather than having to go to a Best Buy store. Is this a correct assessment? Does anyone else have any feedback on this idea? Remember to vote for an idea if you like it.
Since November 2014 (about six months), the Clearance and Open Box inventory list will not display more than 25 items per page. The display list of more than 25 items is truncated. This means, View 50 items per page is untrustworthy. Ditto for View All Items, if the number exceeds 25.

Check out this link, for all Apple products at BBY stores within 100 miles of L.A.
Adjust the View size drop down (top, right) to either 50 or ALL and count the actual list size.

On a (barely) related note, I see many Open Box and Clearance items at my local stores that never appear on the website. Many of these actual items have had Open Box status for weeks or months, but never make it online.
Beside the missing items, which I see on display at local stores.
Status: We Did It!

It looks like this was fixed.

0 Votes

Best Buy's online store is lagging behind other online stores. I can't believe we still don't have a way to change our payment method on Best Buy orders. This should be a given and shouldn't even require discussion or voting. Just do it already, Best Buy. It's 2015. Catch up with your competitors already.

Status: Tell Us More

Who else would like to see this functionality added to


Remember to vote for an idea if you like it!

Let me first say, I think the marketplace affiliate integration in the site is a cool thing...

But frankly, it sometimes is a bit aggravating.

For example.

Tonight, as about midnight, my power supply on my main PC died. I frankly can not leave it down for several days to wait for shipping of a new one.

So I load up pages for several local retailers, and electronics stores, to see what's being offered.

This way, when a decent shopping hour comes around, I am armed with an idea of where I am going, and what I am looking to purchase.


so I hit the best buy site, and frankly, am stopped in my tracks. Sure, it is cool to have the marketplace affiliates listed, but there should be a simple way for me to exclude those results, when I am looking for products that might be in my actual local store... As well as a way to see whether a specific product is in at a specific store. There are about a dozen different stores in my relatively local area... Easily within what I am willing to drive to go get this power supply in the morning.


granted, that's because of the time saved by not having to drive to each and every one of them, along with a dozen OTHER stores to make my purchase. One of the basic reasons for a website, and the internet in general really, is for it's uses to simplify shopping.


frankly, the marketplace results make it MORE difficult for me to shop what's in my local stores.

Because of this, I will most likely be purchasing from a competitor, since they at least list what I can go and buy from them tomorrow on their website

Status: Acknowledged
I certainly do hear where you are coming from on this. You can get rid of all Marketplace options by clicking the "Best Buy Items" link on the left side search parameters, and to see if it's in your local store just click the Check Stores link on the product page after inputting your zip code.


A customer service representative should be able to locate when an item is purchased online is expected to be deliverd in-store.


I had recently purchased an item and selected the in-store shipping option as there is a Best Buy within walking distance from my apartment. The item was shipped on Tues Feb 2nd with an estimated arrival date of Thurs Feb 4th. However, on that Thurs, I received an email saying that my shipment has been delayed (est date in the email notificiation was still Feb 4th). I contacted the Customer Support email on Saturday and asked when I can expect the item to be delivered. This went nowhere as every response honestly seemed like a robotic pre-typed automatic message. 


I then reached out to Best Buy's Twitter support where an actual person replied. However, they also could not track this when this item was expected to arrive. The item didn't arrive until a full week after the estimated date.


This really is unexceptable and I find it hard to believe that a huge company such a Best Buy can not track an item that is being shipped to the store.

Status: Acknowledged

Once an item has shipped we should be able to track it's movements as long as it was shipped via UPS or USPS. If the item is merely be transferred from one of our warehouses to a store's inventory there is not tracking information for that specific transfer.

Best Buy needs to be the first place to get the newest and coolest tech, period.


For instance, when the Galaxy Note II was released on T-Mobile, I went out the day of release to the nearest T-Mobile store and bought it.  I had been waiting for months for it and wanted it as soon as it came out.  It has taken a while for any other stores that sell cell phones to have this phone available.  If it were available at Best Buy on the same day at the same price, I probably would've gone there to pick it up, but it was not available through BB until weeks, if not months, later.


A lot of people are looking at the new tech being shown off at CES right now.  Any of us who are wanting to purchase what we see will have to wait until it is available until we can purchase it.  However, if it were to come to BB on the launch date (or even a few days or a week before hand) anyone who can't wait to get their hands on it will come in to buy it.  I personally am interested in the Samsung Vacuum Tube Soundbar and am curious as to how it will sound compared to normal soundbars.  If BB had one set up in store at release (and advertised such) you would be able to get people in to check it out and purchase it right then if it is available at a competitive price.  It would be even better if you could work with some manufacturers (such as Samsung and Sony) to get the products in and available before the official release date.

Status: Acknowledged
I just read through a review of the Samsung Vacuum Tube Soundbar, and I have to agree it looks like an interesting product. I can assure you we do everything we can to get each product we decide to carry to the market as soon as it is possible. If an item is not being sold by us on the launch date it is most often not due to us choosing this. Thanks for sharing your voice on this subject.

Customer reviews are a great resource for everyday people to help make informed decisions.  For this to take place, we must have informed reviews from people that actually purchased the item.


For instance, I was looking at upgrading my MacBook to the new Crystalwell model and the only review on it (no joke) is as follows:


Review title: Looking for the top configuration
2.0 out of 5
What's great about it: Great, but this is not fully loaded
What's not so great: Not configured to the maximum specs
I am looking for this macbook pro with fully maxed out specifications.
That means
2.6GHz Quad-core Intel Core i7, Turbo Boost up to 3.8GHz
1TB PCIe-based Flash Storage
So to recap, the reviewer left this review on the lowest end version (even though they claimed they were looking for the higher end) and the review title is "Looking for the top configuration."  There's a really good chance this person didn't even purchase the item and if they did the review itself is not value-added.  Its very similar to how on Amazon when peoople actually do purchase an item but something happens in shipment so they leave the item a 1-star review and rave about it and then say the delivery is what made them down-rank the item. At the very least there should be a way to remove irrelevant reviews (like this one has 50+ thumbs down). 
Status: Tell Us More
I'm not sure how we could guard against reviews like this, but it does seem reasonable that we could remove reviews of this nature after-the-fact. I can say one challenge would be that if we were removing posted reviews it might look as if we are only letting positive reviews post in order to sway a customer's purchasing decision, and this could have the end result our customers not trusting the validity of our reviews. Any thoughts on this one? Remember to vote for an idea if you like it.

Unified Single Logon

Status: Tell Us More
by ply17410 on ‎12-26-2013 12:34 PM

Why can't Best Buy have ONE login that works across all their equities?


Seems silly that I had to 'register' in order to use IdeaX.




Bob H

Minneapolis, MN

Status: Tell Us More
You aren't the first one to ask for this, and I can promise you it is something we would love to provide our customers. I believe the problem lies with system compatibility issues, but who knows? Does anyone else have any feedback on this idea? Remember to vote for an idea if you like it.

Return policies are printed on receipts, I think making the return policy a bit more prominent during the online checkout process would save some people frustration.

Status: Tell Us More
Does anyone else want to see this happen? Remember to vote for this idea if you like it.

Best Buy sells phones locked to MVNOs, but when I tried to trade in an MVNO-locked phone at my local store I was told that it wasn't on the list of allowed carriers and the trade-in was rejected. Several retailers offer trade-ins for phones locked to "other" providers outside of Verizon, AT&T, T-Mobile, and Sprint. Any reason Best Buy can't offer this too?

Status: Acknowledged

I could just be your area. What is allowed to be traded-in varies from one area to the next given each of our stores must abide by the local pawn shop laws when accepting items for trade-in.

0 Votes

How to get Best Buy back on track.

Status: Acknowledged
by joshuatsadler on ‎04-10-2012 03:27 PM

Best Buy is stuck, they are trying to do to0 many things. They need to simplify. They have what it takes to beat amazon, new egg, and other online retailers but they are using them incorrectly. There brick and mortar stores need to become shipping warehouse that allow for customers to still come look around. Shipping should be near free for all customers with a best buy within 30 miles. You could use local hot shots or train current employees. Set up self-checkouts for people buying media and quick buys. Focus on hiring persons with a background similar to that of geek squad. Focus on "wal-mart" business plan, mark all products at the minimum mark up for a profit, plan on selling more at a lower price, have a better social media and viral plan. People are going to miss you when you’re gone; you need to remind them why. Make all of your inventories available (and updated daily) on places like google shopping and your own website. Bundle. Make sure your weekly sales are making it on sites like slickdeals.

Status: Acknowledged
Thanks for the feedback on this idea
0 Votes

I love Best Buy and have been what's now an Elite member for some time. With that said, Best Buy marketing has gone crazy with the number of emails sent over the holidays. At this point, I want to opt out of all messaging to prevent the deluge. I can only imagine the sentiments of folks that don't shop there as much. Best Buy should allow a user to select a limit on the frequency of email messages within a monthly period.

Status: Tell Us More
As a customer myself that gets a ton of marketing emails from many retailers I completely hear where you are coming from on this. As an employee of Best Buy I am fairly confident that our marketing department has a very specific strategy in place, and is unlikely to change that strategy. I would like to hear from other customers on this idea. Remember to vote for an idea if you like it.
0 Votes

Make coupons cover everything

Status: Acknowledged
by edmdaude on ‎06-12-2016 09:45 AM

Here's a novel concept.  If you say 10% off, mean it.  Ten percent off ANYTHING.  Most of the coupon lists the things you can't get for 10% off.  It's a slap in the face, and more than a little misleading.  You would get so much mileage advertising that your 10% covers anything in the store.  Call it a no BS coupon, or something clever.  Look at how Southwest Airlines markets.  They don't lose money on their promotions.  They actually get so much more business out of it.  I won't get sucked into reading your coupons again until you change.  

Status: Acknowledged

Due to vendor agreements with the manufacturers preventing this from being an option this just wouldn't be a possibility.

0 Votes

There are people they make it thier job too purchase multiple copies of games not to give as presents but too resale for profit,bestbuy could possible limit purchases of each game thats on sale to one per customer.

Status: Acknowledged
Thanks for the idea.

Update your equipment

Status: Tell Us More
by Valued Contributor on ‎01-10-2014 10:45 AM

I find it  so strange sometimes....BestBuy is one of THE largest technology based retail stores and yet, you are still using ancient equipment like literally. The two stores nearest to me ( within a 75 mile zone ) both still use the old huge monitors and still have the older receipt machines ( or whatever you call them ) 


I think it's time for an upgrade don't you? BestBuy can spend all of this money on the "Samsung corner" yet they can't update to current technology. I also believe that by doing this you would be helping to encourage some users who are afraid to go to the newer technologies to embrace is further. 

Status: Tell Us More
I hear where you are coming from on this, and would be interested in hearing from others if this bothers them as well. I can only speculate, but my best guess is that upgrading equipment costs money; when it comes to a company of our size that can be a very expensive endeavor. Remember to vote for an idea if you like it.
0 Votes


Status: Acknowledged
by deconch30 on ‎08-25-2012 10:30 AM

The experience in the stores need to be improved. Dispaly the products in such a manner that they sell themselves.  I notice in one strore a big name product had its display far away from where the full line of products that were being sold. It seems that the customer could not compare pricing and quality of products.It is like you are only trying to sell the big name items and extended warranties.Thus the sales rep tend to linger around the big name displays.


Let the products sell themselves.Let your sales rep be an extension of the products not them trying to sell you all the hoopla.If for instant there is a hot product on the market you may have some online shoppers, who may want to order online (from compettiors) and come to view the product in your store ( a common complaint ). This to me is a plus instead of negative. The fact is you are getting them in the store.Display other products alongside the hot item which may be priced better ,better quality or both. Which the customer won't know if he/she can't interact with the product.



For example in one of your stores'  digital camera section I see a line of cameras but no kind of interaction with the camera.Not even similar shots taken by the various cameras with similar settings.The electronic industry has become so interface interchangeable that things  like comparing products is a cinch (the way I see it). Display industry standards for products.This may be a hamper to the manufacters of lesser products but this gives the customer  the feeling that you are on their side.Get people enthused about electronics and appliances after all that's your bread and butter not service warranties and extended services.


Get back to basics.


Status: Acknowledged
Thanks for the idea.
0 Votes

SHow Room Idea.

Status: Acknowledged
by George79 on ‎08-28-2012 07:43 AM

Ok. As I was reading thru some of the ideas and coments on the forum I got inspired, and I come to this uniqe idea, I think the idea has great potential and its very uniqe, but weather its profitable, I am not sure.



What if, BBY creates a few showrooms (to start), that offers product that is very NEW, the product that is not available to buy just yet. I  think the way to do this would be creating some sort of contract with TOP TECH coorporations, kinda what Blockbuster did with the the Movie buisness.


For example if BBY can sell the product one month earlier than everyone else, you see where I am going with this?????



Status: Acknowledged
Thanks for the input.
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