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New Idea
0 Votes

Register time saver

Status: New
by nckhammond on ‎10-11-2017 01:24 PM
On my most recent trip to the store (today) I was thinking that it would be nice if the rewards account could remember my check out preferences (receipt email, hard copy etc) to save a bit of time.

At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so. 

 

Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff. 

Status: Tell Us More
0 Votes

Recycle

Status: Acknowledged
by leiammd on ‎10-08-2017 10:36 AM

All Best Buys should recycle more items. One location takes small appliances another doesn't. Best Buy should recycle small household appliances, anything battery operated. Advertise that you recycle. This gives people a reason to come in the store and most people don't like just throughing things away to end up in a garbage pile!!! 

Status: Acknowledged
0 Votes

Make Best Buy Great Again!

Status: Tell Us More
by Hwong on ‎10-06-2017 02:07 PM

 

 

We need more perks

  • First dibs on releases such as iphone x, nes /snes classic, etc...
  • Free gamers club unlocked
  • No restocking fees
  • Pre-arranged white glove pickup (skip the line)
  • Maybe once a month invite all elite/elite plus whom confirm via RSVP to an instore event/testing of new devices
  • Year end party?
Status: Tell Us More
0 Votes

Bring back custom-built Mac models.

Status: Tell Us More
by gadgeteer on ‎10-05-2017 01:33 PM

A lot of customers request the 13-inch MacBook Pro with the Intel Core i7 and/or 16GB of RAM and we also get a fair amount of customer requests for the 15-inch MacBook Pro with a 1TB storage option (which is reasonable nowadays considering most video cameras are transitioning to 4K).  Best Buy should carry a few custom models to meet these customer's demands as the only other option is sending them over to competitors, whether that be directly thru the OEM or a certain photo/video speciality store in the big Apple that carries a ton of custom builds. 

Status: Tell Us More

Option for physical rewards cards

Status: Tell Us More
by ProsephStalin on ‎09-25-2017 12:50 AM

I know that MyBestBuy rewards has gone digital now, but please please please let people go online or on the app and request a physical card. Maybe if you're an elite or eliteplus member even have a special one that thanks you and reminds you that you have a 45 day return policy. Why? I use it all the time (I'm an employee) and we have frequent flyers that I have to ask their phone number every time or they still have their old card and will never give it up. It takes the "do you have a rewards account with us?" Question out of a lot of my transactions if the customer is familiar with Best Buy. Enrolling customers with physical cards in store would slow the transactions down for sure, but if customers (and/or employees) want physical cards, I believe there should be an option. A Best buy employee told me that you can request a physical card online and I know I'm not the only person that was told that. I now know that this is not the case, if it ever was. Give us the option, please. If you could tie orders into that, that would also expedite the pick-up process (ID check would come with that of course and that may cause problems). Please consider, and make sure people can see these forum posts. I know that employees get asked for their phone number as well for transactions, and it would make it much easier on us, it would make the customers that want one satisfied and would expedite transactions for those that frequent Best Buy, thanks. 

Status: Tell Us More

It would be really usefull (and an excellent add-on-sales tool, I think) if there were a "wallet" for me to log in every model number of electronics product I have; even if you don't sell it. You would know that I own a Nikon D800 and could tell me every time a new lens, accessory, or bundle goes on sale (or you could email me that the new D850 is coming). I wouldn't have to waste time logging on and searching for my camera, seeing nothing is on sale, then having to go on to the next piece, and so on and so on. I could see an entire currated shopping list of accessories that will definitely fit my products and even all the new upgrades available. Every comparable piece you have on sale could be in a correlated tab. I don't know, maybe that just seems valuable and efficient to me. I'm sure you have thought of this and have a reason it wouldn't benefit you.

Status: Tell Us More

Improve the stagnating Rewards Program

Status: Tell Us More
by gadgeteer on ‎09-17-2017 11:00 PM

First off, I have to acknowledge that Best Buy offering a rewards program is a privilege and not a right, so I have to express my gratitude for this;  However, in a constantly changing, competitive landscape, the rewards program has started to stagnate a lot and I feel like it's time for Best Buy to go back and get fresh ideas on how to make it better.

 

Problems with the current rewards program:

 

(1) A lot of the "perks" are standard now. For instance when I go to the store, it's rare to NOT get free two-day shipping on something and that's without them even knowing if I'm a rewards member or not.

 

(2) Some of the "exclusive deals" are not competitive at all (i.e. 15% off Philips Soniccare heads; competitors have lower base prices and allow you to clip digital coupons making them cheaper elsewhere).

 

(3) Certain perks, like point banking, should just be standard across all tiers.  

 

(4) Exclusions.  I dread getting the very rare coupons I do get from Best Buy because there's about 2-3 pages of exclusions that follow the offer.  You feel like Best Buy would be really good at coming up with an Airline rewards program.

 

Suggestions on things to add/revise:

 

(1) The "new credit card" offer of 10% back on purchases when financed and paid off within 30 days should be standard for Elite Plus members. Customers would spend more if they knew they would get more back and more often than not people spend way over the amount of rewards they redeem. 

 

(2) All tiers should be able to get reward points for gift card purchases.  I quite frequently purchase gift cards from Best Buy for birthdays, Christmas, etc.  It's disappointing that you don't get rewards for this a I spend quite a bit of money within Best Buy just on gift cards.

 

(3) Allow customers to use reward points towards gift cards. I asked why this was in place and was told fraud, yet they captured my rewards information when I purchase gift cards and you'd technically be capturing my rewards information again for me to redeem rewards, so I'm not sure how much I believe this is due to fraud prevention.

 

(4) Bring back coupons WITHOUT all the exclusions. I can't recall the last time I got a coupon from Best Buy and when I did it excluded 3/4 of the store.  That doesn't spark buying behaviors which is the point of coupons.  At that point you're wasting postage money, printing costs, etc.

 

(5) Bonus points when you trade-in and trade-up.  Best Buy's trade-in program is notoriously lower than competitors. How about if I'm Elite Plus and I trade in an item and upgrade to a replacement item, I get double or triple rewards on that upgrade/replacement item?

 

(6) Open Items, Clearance/End-of-Life, etc. plague stores and sometimes that's compounded by the fact that there's simply not a high traffic area to put them so they end up in a far corner or in the back of a store in a stock room, etc.  To help move open items/clearance/eol, how about creating tags that could go over the price tags (like those red "Sale" or "As Advertised" inserts) that call out that the item is eligible for double or triple points and offer this on all open boxes, clearance, etc.  This would be HUGE on certain items (Apple Watches come immediately to mind) where you only save $15-30 off. 

Status: Tell Us More
0 Votes

The in-store case selection for iPads is a dark sea of black, bland cases.  Let's be honest, Best Buy probably has all sort of analytics on rewards members (age, sex, geography, average purchase price per transaction, etc.).  This is useful data that can be used to create a diverse panel of voices to help give you direction on what your customers want. When you shop the case selection at Best Buy you can't help but feel like Best Buy is clearly out of touch. The panel could be given reward points for participating and it could be something simple like a small gallery of photos showing different angles, etc. (like what would appear on BestBuy.com with a small description) and panel members could use the popular swiping method of choosing (swipe left for pass, swipe right for yass haha). Points could be rewarded on a per swipe basis (i.e. every swipe is a point).  

Status: Tell Us More
0 Votes

In 2017, Best Buy still does not have a way for me to go into a store and purchase an item that's available in a different geography and have it shipped to me.  This is complicated with clearance items because Best Buy will often remove these items from BestBuy.com while stores still have inventory on them.  

 

As an example, Apple releases new latops and I decide I want to wait until the price on the old ones get low enough where the deals are too good to pass up.  The price drops to that point and I go in store and an employee checks the inventory system and say I'm in California and the only stores that have the item are in New York.  There is no way for me to purchase that item in the California store and have the New York store fulfill the order.   The employees in the store will joke if you want to fly and drive over and get it, then that's an option, but it begs the question - why in 2017 is this all that irrational of a request?  

 

And to be honest, it helps Best Buy too because it doesn't get easier to sell technology items that are just sitting there becoming more obselete by the day and every person is not going to see that value in the "older" model as a good thing -- a lot of people when it comes to technology feel like "current" technology is already outdated and has a planned obsolescence so the thought of buying something that's offically been labeled as discontinued doesn't often appeal to the masses.

 

To summarize, a lot of retailers have figured out store-to-store sales/fulfillment and in 2017, Best Buy needs to get on the ball and catch up.  I don't see where the choke in the hose is on this as if you can do store-to-store and make me go drive and pick it up then why not offer store-to-store with a store-to-store fulfillment shopping and the volume that Best Buy ships I know the shipping is next to nothing in costs for you (not to mention every order I place in store has had comped two-day shipping).

Status: Acknowledged

Vinyl and MP3 AutoRip

Status: Tell Us More
by kronneth on ‎09-07-2017 11:50 AM

Does Best Buy plan on offering MP3 downloads with vinyl purchases?

 

I've recently gotten back into vinyl and am enjoying it more than I thought I would.  I love the rewards and benefits of purchasing from Best Buy.  However, Amazon is smoking you in this particular market and it doesn't have to be this way.

A vast majority of vinyl and CD purchased on Amazon offer "AutoRip". This is the ultimatum whether I make a vinyl purchase at Best Buy or Amazon.  If there is no AutoRip offered at Amazon, then I'll purchase at Best Buy if the album is available.  The MP3 quality of the AutoRip'd music  is 256kbps or higher.  All AutoRip music is DRM free, yours to do with as you please.  Amazon also makes all of your AutoRip eligible music available on their Amazon Cloud Player, which you can download your purchased MP3's from at later dates if you wish.

All in all, I am only interested in getting MP3 files for my vinyl purchases, don't need the cloud music access, just the DRM free 256kbps or better MP3's.

 

- Originally posted on the Movies, Music, & TV Shows forum 09-05-2017 12:35 PM. John - Social Media Specialist suggested I post here.  John also said he would be bringing this to the attention of management...I hope I'm not the first person to bring this to light, but am more than fine if I'm the last Smiley Very Happy

Status: Tell Us More
0 Votes

Bestbuy to accept Bitcoin in 2017?

Status: Acknowledged
by tammysummers on ‎09-06-2017 11:28 PM

(I saw an old post but that was from 2013 and it doesn't address my question, so here's a post for it)

 

So it looks like Bestbuy indirectly supports Bitcoin via eGifter (source: http://whatisbitcoinusedfor.com/which-online-retailers-accept-bitcoin-in-2017/). You would buy a gift card to best buy on eGifter and pay with Bitcoin.

 

I was wondering though if when Best Buy will directly support Bitcoin? The maximum gift card you can buy is $500 dollars and I was looking to buy a mac.

 

Does any here know? Thanks!

Status: Acknowledged
0 Votes

Bilingual website

Status: Tell Us More
by millanr736 on ‎09-05-2017 04:46 PM

I noticed the website could use a bilingual appearance.  It appears only the Community's page is offerend in Spanish.  This could lead to more revenue if you're able to pan to a greater audience.  If there is in fact a Spanish-language website, can someone link me?

Status: Tell Us More
0 Votes

Tomorrow Stores

Status: Acknowledged
by DwightS on ‎09-05-2017 03:37 PM
We've become used to the idea of ordering online. Now we need places where we can see and handle online items, where we can place our orders for the items, with the promise to deliver them rapidly, say in 1 - 3 days. The retail outlet becomes a display space for manufacturers and importers, allowing them to offer a richer selection of their products. The retailer now becomes a presenter working for the producers. The consumer gets a superior selection of products, which they can handle, touch, or try on, something that's missing with online sales. Perhaps unused shopping malls could be used again.
Status: Acknowledged

We have it online?

Status: Tell Us More
by DwightS on ‎09-05-2017 02:18 PM
I went to Best Buy to get a cover for my new kindle. Two Best Buy clerks told me that the store did not sell the covers but that Best Buy online did have what I want. In my opinion the clerks failed to capture a sale. As a leading provider of technology products, it seems to me Best Buy would have online kiosks, and that the sales people should be taking customers to that service, not sending them home to buy from whomever they favor. For instance, I brought my cover from Amazon, along with some other things I was looking for. Before going online, however, I dropped by Staples, where I got exactly the same result: Order it online. This makes no sense to the mind of a merchant.
Status: Tell Us More
0 Votes

Product Availability

Status: Acknowledged
by Patty13 on ‎09-04-2017 01:19 PM

I went online to look for some new computer keyboards.  I found some I liked in your Henderson NV store so I went to pick them up.  Even though the website said they were in stock the store employee said you had none and said that keyboard had never been in that store and wasn't scheduled to arrive until September 13th.  I was there on September 1st.

 

I asked for a raincheck and they said no.  But they did offer to have the keyboards shipped to the store and I could make another trip to pick them up.  So I gave up, went home and ordered some from Amazon.  And they arrived the next day.

 

1)  Your website needs to reflect accurate inventory.  Why would it indicate a product was in stock when it had never been in that store?

 

2)  After I made the trip once, your employees should have offered to ship it to me for free.  I should not have to come in twice to pick up a product that should have been in stock.

 

The reason a customer comes to your store is to get something now and not have wait for shipping.  You need to step up your game to compete with Amazon.  I like Best Buy and would prefer to shop there.  I hope you find a way to improve your service.  Thanks!

Status: Acknowledged
0 Votes

Fix TRE

Status: Acknowledged
by nckhammond on ‎09-01-2017 07:24 PM
After reading many posts reguarding TRE, how about we fix it.

The same issue over and over.. contact TRE for return report. Receive return report. TRE says their job is done, we gave you the report. Best Buy says it's TRE's job to review any reported discrepancies, TRE says it's Best Buys job....

My suggestion.... after TRE sends the report to the customer, allow the customer to send the report to Best Buy with any problems notated on it and allow Best Buy to determine and notify TRE if the customer return ban should.be lifted. This would also solve some language/communication issues people are posting about when communicating with TRE.

Status: Acknowledged
0 Votes

Move this forum

Status: Acknowledged
by nckhammond on ‎09-01-2017 07:16 PM
Move this forum in to the main forums menu so more people can find it Smiley Happy
0 Votes

You should have a van and driver ready at all times to take a TV to a customers house for drop off only with in 10 miles of the store . That way people can have and setup thier tv the same day without the nightmare. You lost my sale because of NOT being able to provide this service . I was even willing to pay $25 dollars to do it and I only live .5 miles from Best Buy. Buying a big tv is an emotional experience that people want to enjoy that day. Not wait a week for a delivery .

Status: Tell Us More
0 Votes

It's been....I can't even tell you how long since I've seen a trade-in promotion done for games at Best Buy stores. Mind you the last time they did one was either 30 or 50% and by the time corporate got done nuking the trade values you were ending up with the SAME values AFTER the promo and GCU 10% bump were added in, thus making the whole point of a 'bonus' or 'trade-in bump' pretty much worthless.

 

My GCU is expiring early next year after having renewed it for FOUR years in 2014 with several promotions and quite frankly I think it's going to remain expired because between the nuking of TIV's and the blocking of the GCU 20% on Black Friday(a discount that we PAY for btw) I find almost no value in this program anymore. Renew some of my faith in this program and do a trade-in promotion where stuff doesn't end up worth the same after the 'bump' from GCU and promo.

Status: Acknowledged
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