|By submitting an idea to IdeaX, you agree to our Terms & Conditions.|
This is the third time this has happened, and Best Buy has lost a LOT of money from me. I work in a business and I have been buying computer related items, and a LOT of them. I see what I want on your website, but when I look to see if it is available at my local "27858" zip code store, it won't let me see unless I "create an account". I do not want to create another account to get bombarded with emails. So, I go straight to Amazon and opt to wait a day to get it delivered. When I want to know something, I want to know it right then. All other sites allow me to change stores without a hassle.
Then to top it off, I can't find an email to send in a recommendation, I see ideax. To post there I have to set up an account. Wow! So I set an account up and then I have to choose an avatar? I am out. Sorry Best Buy, I don't know what college educated guru you hired to create this fiasco, but you need to hire an experienced business person to work this end of your business. Unfortunately, the same team that came up with the idea that forces you to create an account to do anything on your site, is probably the same team that will read and delete this email. SMH.....
I've purchased several Apple devices from Best Buy and I noticed a lot of stores write all over the boxes (as shown below). There should be some sort of company-wide initiative to stop this, because, especially around gifting times, it's an eye sore and to be honest on a premium product it just makes it look cheap (not to mention everyones handwriting styles vary and that one is clearly terrible). There's probably a cleaner, more presentable way to do it, in the form of some sticker that's easily removed (like address labels, not like those yellows ones that they put on CDs that tear into micropieces and leave behind residue).
Best Buy should consider secure smartphone charging stations as a customer amenity. The smartphone "power gap" is real. Snap, tweet, pin, igram, Facebook, Vimeo, youtube, games and shows all on a smartphones make it so. Incremental traffic, longer dwell times and bigger baskets may be a by product and those are good things.
There is something I want to buy but Best Buy doesn't carry it. There are lots of similar items at the store and at bestbuy.com but none that actually do what the product I want does. I asked the chat person and the VERY BEST they could do is tell me Best Buy doesn't carry the product or a product that does what I want.
It would be really nice if there was a spot somewhere that Best Buy could listen to customer requests and someone who would at least be able to look and respond and say "yes this would be a great item to carry" or "no, this would not be a good item for us to carry". At least we would feel like we are a part of the family.
Some open box items don't have a "justified" markdown on them. As an example, if I'm looking at an open box Apple Watch they're 9% off for something that someone could have had for 14, 30 or 45 days and could have very well sweat in, etc. Looking around at all my local stores, all seem to have a fair number of these available on hand, presumably because for $30, most people opt to probably buy it new and sealed, just because people's hygiene standards and activity levels are different.
Although I'm using a Watch as an example, this could apply to other things around the store such as Monitors/TV's (where you have to wonder how long they were used/left on for); laptops (where you wonder about how many battery cycles have been used); etc. Adding double or triple points to these, where in most cases you're [barely if not] just saving sales tax would be an added incentive to purchase these and add more confidence to the purchase.
Double points could apply for certified condition items and triple points for excellent condition items; items below excellent condition usually get a pretty fair markdown but if you wanted to be nice these could get triple points as well.
A good friend of mine manages a (carrier) retail store and I recently had the opportunity to tour it and there's a lot of great things that Best Buy can learn.
They only have two computer-based point of sale systems for the entire store, for cash transactions, and I know this may seem impactical in a store like Best Buy but it would be interesting to see what would happen if you had 1 computer-based point of sale system for every 3 tablet-based ones. The idea being that customers can checkout anywhere in the store and it also creates a more "in-the-moment", personable shopping experience too. With the move to mobile payments and cards at an all-time high, this also makes more sense, logistically. The 1-in-3 rule, also ensures that certain departments like Customer Service and Front Lanes still have some computer-based POS systems too and that could be where customers paying with cash or check go to checkout, but to be honest & fair a majority of transactions nowadays happen via plastic or mobile payment.
The other cool thing I saw here is that they have kiosks where you can pay your bill. So instead of sending customers to customer service to pay down/off their cards, you could simply have self-service kiosks at the front of the store where customers could do this on their own.
Finally, the store has a queue system where you can check in and tell the person what you're there for and your name shows up on TVs all around the store so you know you're place in line. I don't think that this system (in its entirety) is right for a store as large as Best Buy, but it would seem like you could take the "Book-a-Blue-Shirt" pilot (for those not familiar it allowed you to check-in, in-store via the Best Buy mobile app, and schedule an appointment for assistance) and improve it by adding beacons to the store where employees can know approximately where in the store a customer is, based on proximity to a beacon. Customers could use the app to see their place in line and they would get a push alert when it was their turn.
I'm noticing on a lot of items that have "pre-orders" there are already glowing reviews for the item, which is silly because there's no way you've had a proper opportunity to sit down with the device and really "experience" it when the item isn't even shipping yet. The speciifc item I'm referencing right now is the new Samsung Galaxy S8's, which weirdly enough all have 5-star glowing reviews even though no one has even received their devices yet. But it's certainly not limited to these, I've seen it in the past on pre-orders too.
There are a lot of customers out there that rely on these reviews to make "informed" decisions and a lot of these are your "not so tech-savvy" people that would rather rely on, what they perceive to be honest and informed, opinions [living vicariously comes to mind] and this not only taints the review pool but it also makes people question the validity of other reviews on BestBuy.com as well and you'll recall there was some major fall at a large online marketplace seller over this, this past year that resulted in the them completly over-hauling their review system where it now hides un-verified reviews and only shows them after you specifically click to see them, among other strict changes (i.e. there's a very strict minimum amount of characters and they use bots to scan reviews to make sure they're relevant - i.e. about the product, not the shipping experience, etc. etc.).
Instead of issuing points at the time of purchasing Best Buy gift cards, I truly feel it should be changed to when the funds are utilized to purchase commodities. Purchasing gift card is like converting currency and it isn't really a purchase.
I have a different login for the bestbuy.com site, the bestbuy credit card, and the bestbuy forums. I should not need to remember 3 different usernames and passwords just to do business with one company.
It's the 21st centuary and you guys are supposed to be a technology company.
I wanted to see reviews for a recently discontinued product, is there a way to see them? I was specifically looking for the questions and reviews for this Dell PC - Model: I7368-0027GRY SKU: 5216602, the item description and picture come up online but I can't click thru to the reviews (per a google search there are 729 reviews). We are now having a wifi connection issue with it and I recall some of the reviews had the same problem along with some solutions to try. Thanks for the help.
I think it would be awesome if you all could place a kiosk somewhere in the store where customers could input their name, phone number, and the department they needed help with. When an associate was available, they could select the next customers name and the customer would get a text saying "Harry is ready for you" in a designated area in that department. This would allow your customers the freedom to browse the entire store, while still being confident that they were on a list for help (customer given 5 minutes to arrive at designated area). This would cut down on customer frustration as they sit there and watch the employees getting swarmed with more agressive customers. This could also provide a valuable metric on the average time a customer has to wait in each department to get help.
When I go to Best Buy I can not help but notice that there are literally employees all over the store but maybe 1-3 working the cash registers. Perhaps Best Buy could start utilizing some of these (in my opinion) "extra" employees to act as mobile cashiers to assist with expediting the check out process. If there is always one thing I can expect from Best Buy it is to wait in a long line when it is time to check out. In addition, it always seems like I am being bombarded by sales associates/employees when I am trying to browse the store. I would suggest that the physical stores set up "Support Stations" where customers can go to speak with customer representatives/sales people. This way the customers are comfortable while they shop and know exactly where to go for assistance, without feeling like they are at a used car dealership.
Square revolutionized the idea of a mobile POS solution for the "everyday Joe" (or Jane) at a time when POS solutions usually costs well over the thousands of dollars. Since then, Paypal, Shopify, Clover, Intuit and Microsoft have all come out with competing solutions because the number of small businesses and startups is only increasing every year.
The issue for Best Buy is they only carry the Stands and/or the standalone chip/NFC readers. If someone wants a complete solution, such as the cash drawers, barcode scanners, receipt printers, etc. You're sending that business online and to give you an idea, it's the difference between a $169.99 sale (for package with Stand & EMV/NFC reader) versus over $750 for the cash drawer, barcode scanner and receipt printer with the Square Stand.
That being said, pricing for the component (Stand with NFC/EMV) that Best Buy DOES carry is the same, which rolls out the red carpet for someone to just go online and buy everything together from Square. The other opportunity here is to create a bundle where if someone buys all the Square stuff and an iPad there's a savings. It doesn't have to be significant, but if you think about the revenue that would be generated just by a 10 or 15 percent increase in FULL solution purchases (all components plus iPad) from Best Buy that would be pretty substantial.
The most requested accessories (for your reference) are the cash drawer, barcode scanner, (wired) printer -- because there is a bluetooth one as well and the receipt paper rolls.
So, Ive financially reached a position that I can use certain VISA cards to pay for just about anything then go online the next day and pay that amount off.
What I would like to see is the pending rewards showing up from the use of the VISA on the bestbuy rewards page. Knowing that different types of purchases along with temporary ones effect the bonus rewards points (example: Grocery or 'Fitness equipment') is great, however not seeing anything can be a bit frustrating. Obviously a person can call eventually if points don't show up; seeing pending points that match the amount that I spend on the card would not only end worry, but may make me decide I'm getting better rewards from your VISA, "I'll use it!"
I spend $88 @ Bestbuy.com or in Bestbuy store and I almost immediately see pending points for $88 (was a bit more but just dropped from elite plus to elite over $300 bucks).
I Spend $88 Anywhere else on the BestBuy VISA and I see no pending points? Simple fix?