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New Idea

This feature seems like it's almost there, as you can currently view purchases (even those made in store) from your MyBestBuy account, but it would be extremely beneficial to be able to reprint your own receipts and have it look like an actual receipt, versus right now, I have to print the part of the webpage that shows my order and hope that it passes for a receipt.  Two places where this would really come in handy is with insurance (I keep receipts for inventory purposes) and I generally do a good job, but every now and then I misplace one.  

 

Another example would be for issues that require repair under manufacturer's warranty and on some things with warrantis longer than a year receipts fade so one could simply go in and re-print their own receipt (Best Buy should also, on that note, extend how far back you can search receipts).

 

The most prevalent benefit of this idea, is that it reduces traffic at customer service and it's another way to drive loyalty (i.e. the MyBestBuy program) to customers that may not yet be members. 

Status: Tell Us More

Would anyone else like to see this functionality? Make sure to vote for an idea if you like it.

0 Votes

My idea is that Best Buy should set up a table with camera lenses from different companies, and customers could bring in their own cameras and try out the lenses before purchasing one. It would be like the tables that you can try out laptops/desktops and the tables with Apple products. The lenses could range in sizes from 18-55mm all the way to 500mm lenses. There could also be extenders/teleconverters for lenses.

Status: Tell Us More

As a photographer myself I really like this idea, but given the cost of most lenses it is unlikely we would do this. Our displays get damaged all the time by customers, and being that some lenses cost five figures I just don't see us doing this. I would be interested in hearing if other customers would like to see this as a reality. Make sure to vote for an idea if you like it.

I would love to see actual osha approved headphones that can double as ear protection. I'm a mechanic in the military and want to find a pair of headphones I can wear in my shop as ear protection and use them on the range for shooting. There is a company that makes them called isotunes. I would love for you guys to carry their stuff I know 40 people just at my shop that would buy them. I'm also an employee at store 47 and have been asked by several customers about something like this
Status: Tell Us More

Would anyone else like to see us carry this type of headphone/ear protection? Make sure to vote for an idea if you like it.

Sales

Status: Acknowledged
by jeeper1958 on ‎02-04-2017 05:57 PM

Just recently received an e-mail titled Subject: Last call for TAX TIME TECH SALE—Get the most from your refund! Be a good Idea to wait for a Tax time sale for people to receive their Tax Returns. First of all IRS isn't processing or sending out returns till after Feb 15th, so this makes no sense to have a Tax time Tech Sale before people even can receive their Tax Returns.

Status: Acknowledged

I hear where you are coming from on this. Well since we already sent out these emails there isn't much we can do about it now.

0 Votes

Review Nickname Solutions

Status: Tell Us More
by only1DarkKnight on ‎02-01-2017 11:36 AM

When writing your first review, the Nickname field doesn't give any indication that it is going to be permanently set for your account after that point.

 

I suggest four options to correct or avoid this type of problem for users in the future:

  • Allow users the ability to change their Nickname.
  • Add text right next to the Nickname field that says something along the lines of,"This will be your Nickname for any and all future reviews. It is permanent and cannot be changed."
  • Don't include the Nickname field in the same container as the review. Perhaps this means that the first time a person goes to complete a review, a prompt comes up asking them to set their Nickname that will be used for all their reviews. Having the Nickname in a separate container/view from the review will help users understand that the nickname is not set on each review, but set once for all reviews.
  • Have users create a Nickname for each and every review. Thus the Nickname lives with the review and is not set on the user.
Status: Tell Us More

Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.

 

Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.     

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Any way to get this game for Pre-Order on Playstation 4 and Windows?  That'd be awesome!

Status: Tell Us More

Would anyone else like to see this game open up for pre-orders? Make sure to vote for an idea if you like it.

0 Votes

Best Buy YouTube channel

Status: Acknowledged
by Landismobileman on ‎01-27-2017 01:40 PM
I am a Best Buy lead at Best Buy. I have a few ideas for the business but don't know of any avenues to move them up the ladder, but I think Best Buy should invest in having its own YouTube channel. It wouldn't take much to invest in plus the revenue it would get from advertising from a nearly low expense channel should be appealing. The free advertising for Best Buy would be great! Plus Having a weekly episode to go over deals, demo products, talk about products and upcoming products. Think what cnet does but for Best Buy. Also I think we should have a price match app for customers. Whether it would be integrated into the Best Buy app currently or a seperate I think that would be an amazing idea.
Status: Acknowledged

As pointed out by Sam15 we already do have a You Tube channel, and it is unlikely we would add price match to an app as we want every price match to be manually approved.

I just unsubscribed from all Best Buy marketing e-mails, because they were causing my Microsoft Outlook to hang. Apparently I'm not the only one.

 

https://answers.microsoft.com/en-us/outlook_com/forum/opremium/contactingdirlcdncom/94f28706-438f-43...

 

 

Status: Acknowledged

Thanks for the suggestion. I highly doubt any large company today would not track a customer’s activity.

0 Votes

You're better than all of them

Status: Tell Us More
by WellThen on ‎01-25-2017 10:54 AM
I just have some ideas on how to one up the competition. I honestly hope that you're already well on your way to doing so. The answer seems so obvious to me. I would like to share it privately.
Status: Tell Us More

As bobberuchi said this is a public forum, and any ideas you have for our company should be discussed publicly.

With the Nintendo Switch releasing on March 3rd, I thought it would be cool if Best Buy could get Nintendo and the Switch's 3rd party on board with this promotion. It would be nice to see Breath of the Wild, Mario Kart 8 Deluxe, Super Mario Odyssey, etc. all be a part of this promotion. There are also other 2017 releases currently not available for the Switch that would be nice to have added as well.

 

I do understand that it is not completely up to Best Buy. I am just posting this as a suggestion for Best Buy to try and reach out to the all of the developers with a 2017 title so their games can join this offer. I think it would be cool.

 

I am currently holding out on a Breath of the Wild preorder in case it is added between now and March 3rd. I can't wait to see what titles will be announced for this promotion in 2017.

 

Thanks! 

Status: Acknowledged

Thanks for the suggestion.

0 Votes

Expanding delivery and installation area

Status: Acknowledged
by betroy on ‎01-16-2017 10:57 AM

I live in Crossville, TN.  The closest BB is in Knoxville.  I believe you are missing out on a lot of business by not having delivery and installation available in our area.  Thank you.

Status: Acknowledged

Thanks for the suggestion. I can assure you we are consistently looking at our delivery and installation options.

Elite and Elite+ Membership suggestion~

Status: Tell Us More
by Zenopo on ‎01-16-2017 10:30 AM

Why not have an annual fee similar to Amazon Prime? Let's say $100 a year for Elite and something like $200 for Elite Plus. I'm a new member to BestBuy and felt it necessary to suggest this since the only way to get either status is pretty steep for not that great a pay off and because I'm a fan of Amazon Prime and what it offers.

This also just makes more sense to me, why pay over $1,000 for something that offers less then something like Prime which offers more and costs less?

Status: Tell Us More

I kind of like this idea. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

It would be great if items on a list (either all my lists or just one of them) could drive an alert when that item is part of a:

 

a) Flash Sale

b) Deal of the Day

c) Weekly Ad

d) Promotion

e) Discounted / Discontinued / Open Box

 

Tracking the original price against the current price could incent me to buy when I see it for less through a notification from BestBuy.

 

Thank you,

Status: Tell Us More

As a consumer myself I love this idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Products to Carry

Status: Tell Us More
by SarahJohnson on ‎01-05-2017 09:29 AM

I love buying my expensive small appliances at BestBuy (like my Vitamix & Excalibur dehydrator) due to the zero finance plans. My request is for BestBuy to start selling Instant Pot Pressure Cookers and the new KitchenAid Pro Line Blenders. These are excellent products to carrying during the new year when everyone is attempting to eat clean.

 

 

Thanks!

Status: Tell Us More

Would anyone else like to see us carry these? Make sure to vote for an idea if you like it.

open box search

Status: New
by KenBaranda on ‎01-04-2017 06:39 PM

Hello,

 

I have been a loyal customer for years and loved the ability to search locally for open box items.  I feel that you have taken the power of your customers to search has negative impact on your customer relations.  Please revive the search option or I will be looking at buying more items with Amazon.

 

Thanks,

Ken

0 Votes

The LG UltraFine monitor lineup are the only ones that really work fully (including charging) the new MacBook Pros. For folks that don't have an existing monitor that can be adapted via USB-C to HDMI or Thunderbolt 3-to-Thunderbolt 2 (for Thunderbolt Display owners), this creates an opportunity for Best Buy to increase revenue per transaction as there is really no other viable USB Type-C competitors. Most are priced more than the LGs and don't have speakers/FaceTime camera and most importantly don't deliver enough power to charge the new MacBook Pros via the display (most seem to be maxing out around 45W). They are also lower resolution (in terms of both PPI, color gamut and resolution -- most are shooting for QHD versus 4k/5k). 

 

It would seem like the gamble would be pretty low for Best Buy to carry these and at the very least they could start out online and make their ways into stores in the long term. In areas where there are no Apple Store (which there's 1/2 as many of as Best Buy stores) this is also an opportunity for Best Buy to attract new customers and get the jump on other large onliners that are going to aggressively try to bring these to their web stores soon (a certain photography and video store on the East coast immediately comes to mind).

Status: Tell Us More

Would anyone else like to see us carry these monitors in our stores? Make sure to vote for an idea if you like it

0 Votes

Geek Squad Confusion

Status: Acknowledged
by seabird20 on ‎01-02-2017 08:31 AM

I am at a bit of a loss how to deal with Geek Squad. My use for the service is currently to handle an in home APPLIANCE repair. I was in a Best Buy store recently (to purchase another item), so stopped at the Geek Squad counter to try to find out when the part needed for the repair was coming in, and when the service repair was scheduled, so I could make sure I was home. The person managing the desk said, "We can't pull up that information, try the appliances section of the store". I did - and no luck.

Next step was to call the number - and I got through to a helpful human. He gave me the service repair ticket number (8 digits), so I figured I could enter that into the Geek Squad application. That applications needs a 14 digit number, so of course I couldn't pull it up.

Next step try it on the computer. Same problem.

 

So for me, the bottom line is that by branding home appliance repairs under the Geek Squad brand, Best Buy has created a monster. Clearly the systems, policies, practices are not well integrated. In the technology business, we call that "putting lipstick on a pig". It doesn't really make the pig any prettier, however.

 

Not that I am a marketing or branding guru, but I suggest that systems that make it hard and frustrating for the customers can't be good for business.

 

Regards

Chris

Status: Acknowledged

I have to agree with you whole heartedly, and I can promise you we are always trying to improve our business. As it stands now there is no way for a customer to look up an in-home appliance repair other than calling us, or reaching out via social media. On the other side of the coin it is very very very expensive for a company our size to make any system changes.

Coffee makers but no coffee

Status: Tell Us More
by JoshuaFirstenberg on ‎12-28-2016 09:47 AM

BestBuy sells a lot of Keurig coffee brewers and k-cups but they do not sell VUE System Coffee pods.

Adding this item to your online store would seem to be a simple task.  If priced rigth (staples and bedbathbeyond), I'd be buying my coffee from you.

Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see up carry these coffee pods? Make sure to vote for an idea if you like it.

0 Votes

This is nothing personal against any one who doesn't speak English as a first language or live in the US. There are plenty of wonderful people all over this world. This is about specific experiences.

 

You need to have US-based service reps when they are asked for. I ask when I call in and get "Bob" who does not speak English as a first language and I have difficulty in understanding them. These folks are at a natural disadvantage at times as usually they haven't lived in the US and aren't familiar with our culture and idioms.

 

For example, one of your foreign call-center folks decided it was OK to send my order to a different city than the specific store we'd already agreed to. We never discussed this. During the call, I had to ask them to repeat themselves at times and then repeat what I thought I heard back to them to get some clarity. Maybe in their culture it's OK to modify someones order and send them off to a different city. Not so much here in the US though.

 

Eliminating linguistic and culture barriors, especially when needing to have technical or detailed policy discussions, is crucial to successful support. Please learn from your competitor that is named after a rainforest in South America.

Status: Acknowledged

We do have many call centers located in the U.S., but as with most large companies we also contract call centers outside of the U.S. for a variety of reasons.

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