By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea
0 Votes

Match price policy

Status: New
by Mosfet69 on ‎06-12-2018 03:44 AM

Went to Best Buy yesterday but they refused to match a price because the model numbers did not match exactly. On CNET they said that it's the same thing only one is perhaps a older model, but exactly the same model in all respects down to the tee. Just a different model number ending in a different number, etc. 870 as opposed to 875 as was the case on the current item in your store. Therefore, since the two numbers didn't match, they wouldn't give me a lower price as stated on a website from another company's website that is listed on Best Buys as one that they would match. Any comments from Best Buy or someone else? 

0 Votes

Garmin products

Status: New
by Ncraig2 on ‎06-10-2018 10:53 AM - last edited on ‎06-10-2018 03:29 PM by Social Media Specialist Social Media Specialist

You as a whole do sell many Garmin products but I see one you missed out on. You guys have many scuba divers as your customers that would love to be able to order through your company the mk1 decent by Garmin. This a Garmin watch just like the others with a added feature scuba diving computer. Any location you have near any coast or natural spring is missing out of the sale of this product. I believe myself and many others in the diving community could and would jump on this product given the chance to be sold by a major retailer.

N. {removed per forum guidelines}

I commonly take a long time to make a purchase of large items and utilize the "save for later" feature.  Is especially use this for items that aren't critical to everyday life (i.e. my dream home theater).   It would be amazing to get an automatic notification when one of my "watched" items goes on sale because it might put me over the edge to buy one or all of the items.

 

 

Status: Tell Us More

I believe this idea has been posted in the past, but that was a while ago. Would anyone else like to see this feature added to our website? Make sure to vote for an idea if you like it.

0 Votes

Idea: post an email address where you can be reached.  I don't have the luxury of stepping away from desk during business hours to make phone calls. An email address is the most expeditious way to communicate. If it is not available, Idea #2:  remove the text you add at the bottom of my order page that says "contact us ... by email" - it's a waste of time trying to search for an email address that does not exist. 

Status: Tell Us More
0 Votes

The White Sonos Playbase been removed from website.

I ordered white PBASEUS1WHT but received PBASEUS1BLK.

 

Can you please tell somone to add the White back on to the web store.

 

I called Sonos and they have plenty in stock and was surprised it was removed from your web store.

 

Sincerely,

Charlie

Status: Acknowledged

I did hear back on this and the white Sonos Playbase should be back up for sale on our website in the near future.

0 Votes

I work across the street from a Best Buy.  I live near a different Best Buy.  I used to drive by a third Best Buy on my way to and from work.  

 

What I would like to see for my personal preferences is multiple Your Stores: 

 

Right now you can specify one store to be your store. If you could specify 2 or 3 then when you click on the Pick up Today tab you can see which of your stores have the product in stock. 

Status: Tell Us More

Would anyone else like to see this on BestBuy.com? Make sure to vote for an idea if you like it.

0 Votes
Right now, every time that I have a price that I can’t find, or I need to downstock a product I can’t find, I have to go thru the process of logging into ETK on a POS, then finding planograms to search them (I’m merch). It would make life 150x easier if “Search Planogram by SKU” was added to the default POS screen!! Hopefully this would help sales associates find things easier as well.
Status: Tell Us More

Would any other employees like to see this as a reality? Make sure you vote for an idea if you like it.

0 Votes

It's the *way* you ended Gamers Club

Status: Acknowledged
by DrPaul on ‎05-21-2018 11:50 AM

I was a Gamers Club member an Elite Plus Rewards member (last year - working on it this year), BestBuy credit card holder and an all around loyal and frequent BestBuy customer.  When people would ask for suggestions for birthday or Christmas, I would always say, "A BestBuy Gift Card".  I've been buying all my games and game hardware from BestBuy for many years (PS3, PS4, PSVR, Alienware game computers, racing wheels, high res monitors, countless controllers...thousands of dollars worth of game hardware and games.)

Today I went to BestBuy to pre-order a game and was told that my Gamers Club had expired.  I didn't know it had expired because BestBuy never sent me a notice.  I said I would be happy to renew it but the clerk said that last Friday (May 18) was the last day to renew and that I would never be able to reinstate it.  I didn't know that I could have renewed last Friday because, again, BestBuy never sent a notice.

The clerk said I could still pre-order the game, if I like.  Sure, I could do that.  But if BestBuy is going to treat me like crap, I'm done.  I really, really didn't want to buy from Amazon, but at least Amazon doesn't treat its loyal customers like crap.  I had other purchases in mind and expected to at least reach Elite status this year, if not ElitePlus, but that's not going to happen now.  I'll go to Walmart or Amazon.  It's not so much just that there is no more Gamers Club.  It's the way you did it.  It's the way you just pulled the rug out and treat *really* loyal customers like crap.  I'm heart broken.  I used to love BestBuy so much.  Now, the best buy is "Good by."

 

Status: Acknowledged

Thanks for sharing your feelings on this.

0 Votes

Return Policy

Status: Acknowledged
by sshea on ‎05-21-2018 08:09 AM

It is not enough to just match pricing. This morning I needed to purchase a projector for my business and my partner is rather picky. So I was looking for a highly rated projector (Epson EX9220) that I think may be acceptable. Best Buy and Staples both have the projector listed for $749.99. However, if my partner is not satisfied with the projector it will cost the business 15% ($112.50) to return at Best Buy. Staples return policy is 0% to return an item within 30 days.

 

I prefer to shop at Best Buy but you are not always the best choice all things being equal.

Status: Acknowledged

I appreciate you taking the time to share this suggestion with us. At this time we will not be removing our restocking fee from our Return or Exchange promise.

Revive Gamers Club Unlocked!

Status: Acknowledged
by Thetanaman on ‎05-18-2018 10:01 PM

To whom it may concern,

 

I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.

Status: Acknowledged

I merged all of these ideas into the first idea on this since they were all one version of the same idea of bringing back the Gamers Club Unlocked program in one way or another. Thanks for sharing your thoughts on this. At this time we will not be bringing back our Gamers Club Unlocked program. Current members can continue to receive their benefits until their membership expires.

0 Votes

I have had my eye on an HP All-In-One computer for a few months.  With an upcoming birthday, I was looking at my finances and considering making a purchase for myself. It was great timing by Best Buy to send me an email telling me to make a birthday purchase for myself with a 10% discount promotion. Problem is the item is on sale. Big ticket item on sale -- can't use promotion. Really appreciate the Best Buy good wishes! Reread the terms and conditions again. Wow! what is a birthday present (discount) that you can't use on the perfect gift.  I would hope that Best Buy would revisit this birthday promotion and look at broadening the offer so a birthday boy/girl could use it on that perfect ... must have.. can't do without gift.

If you need to limit the offer -- how about 5% off on sale items?

Please consider

 

Status: Tell Us More

Would anyone else like to see us expand what our Birthday coupons could be used on? If so, in what way? Make sure to vote for an idea if you like it.

0 Votes

I had no idea that Best Buy actually has a "Senior Care" devices until now.

 

Really like how this gives consumers a fair, non intimidating look at technology that can help look after our parents and grandparents without the need to go through pushy sales channels (agressive informercials on television etc)

 

While I do realize that Best Buy is not in the medical insurance market, etc, it would be nice to see some kind of feature where customers can buy the technology for their loved ones now and have an arrangement with Medi-Care insurance agencies to provide cost reimbursement of these devices if needed. Not everyone has "Weeks" to wait for these devices if ordered off of TV or someplace else so hats off to Best Buy for taking the first step into making seniors lives more safe and comfortable.

Status: Acknowledged

Thanks for sharing your thoughts on this.

Recently, I've been looking for a media center computer and I've been looking at the Tiny/Micro desktop computers from Lenovo (M9 series), Dell (Optiplex) and HP (EliteDesk).  For consumers there are also the Mac Mini and HP Elite Slice. These are similarly popular in business environments because of how much desk space they save and how easy they are to conceal.  I think it would be adventageous for BestBuy to split these off into their own category when someone navigates over to the Computers & Tablets > Desktop & All-in-One Computers category. I had no idea that Best Buy even carried Tiny/Micro dekstops and had been looking for one directly thru the OEMs because they were buried and only came up after I decided to search for them by model specifically today. 

Status: Tell Us More

I like this idea. Would anyone else like to see this category added for desktops on our website? Make sure to vote for an idea if you like it.

0 Votes

When searching/browsing BestBuy.com, I would love to see an option to be notified when the price changes on an item.  Too many times (in-store), customers come in and have no idea that sales run week-to-week and it's usually on Sunday after the price has changed that they've decided to come shop.  I think it could be a way to help curb this as well, increasing customer loyalty and promoter scores. 

Status: Tell Us More

I believe a version of this idea was posted in the past, but I do feel like it is a decent concept. Your example does have a problem in that for these customer's coming into your store they won't receive the notification until the price has gone up. We of course couldn't share when the price of something will be going down prior to the reduction in that products pricing. Maybe this instead could be functionality where a customer is notified when the price of something on our website does drop. Any other thoughts on this idea? Make sure to vote for an idea if you like it.

0 Votes

rewards program

Status: Acknowledged
by mussentuchit on ‎04-20-2018 10:57 AM

i read many mebers of the program are frustrated by the fact that the point tend to magically "vanish" why not allow upto 180 days to use the certificates and even add on to those for bigger rewards?

 

i also see you have many levels of the rewards program "elite" "elite plus" these need to be eliminated as it is not fair to those of us who do not wish to plunder our entire checks on a weekly basis at  best buy. ALL  members should get same rewards and same amounts regardless if they spend just $20 or $4000.00. 

if best buy choses not to pay out rewards dollar for dollar than reduce the amount of the rewards for EVERYONE. or better yet to get rewards you must make a qualifying purchase. where only certain dollar amounts would qualify towards the rewards system, one example is this.. lets say johnny buys a power supply for his PC. it's cost is $39.95 +governer(TAX) this purchase would not qualify towards a reward becaus it did not meet a threshold. now suzy buys a TV for $124.95 +governer her purchase is qualified for rewards points. because it met or exceeded the threshold for points. but there is a small twist SALES tax shall NEVER be counted towards points only base purchases. this would be a much simpler rewards program for EVERYONE and the points are good for 180 days. the threshold is something you should let members decide on but i feel $50 is fair as a minimum purchase to earn any points dollar for dollar, so i get 50 points for spending $50. 

Status: Acknowledged

Thanks for the suggestions. At this time we are not making any changes to our My Best Buy rewards program.

0 Votes

Remember My Shipping/Pickup preference!

Status: Tell Us More
by MrNoLife on ‎04-17-2018 09:58 AM

Why the hell do you always try to default me to Store Pickup? I've NEVER used it and NEVER will. I'm shopping on a website, I expect shipping, and I shouldn't have to select it every bloody time. Remember my preference already. It's a website! Shipping should be default anyway. At least save our preference in our account.

 

Status: Tell Us More

Would anyone else like to see this as a function of our website? Make sure to vote for an idea if you like it.

0 Votes

The "Privacy Dot"

What is it?

Very inexpensive to produce and a semi-consumable. Small black sticky dot that coveres camera on your phone (front/back or both depending on privacy level desired), tablet, wearable device, laptop, TV, child's phone or tablet, etc.

 

Why another camera 'cover'?

This one covers it all, nearly zero weight or profile, can be used on ANY device, can be different sizes or colors. Once removed it will need to be replaced (semi-consumable) and anyone can use it. Protect against identitiy theft, privacy invasion or predator / theif to confirm you are not at home, child device protection. Package in small amounts (most people have multiple devices with cameras built in) say 3 to a package for $1.99, driving more traffic when replacements are needed.

 

Geek Squad Branded... maybe even cheap launchpad for Geek Squad Branded Protection offerings (after all that is what we offer Smiley Wink). Surge protectors- power, USB, network, cable (coax), charging; Smart Sensors- water/moisture, heat/cold/freeze, door, window, power, light, dark, motion; speaker protectors, wire protectors to prevent damage, crimping, stress relief, pet attacks; Cooling pads/fans (technology & personal), eco friendly materials to draw away heat (#1 electronics killer); user protection- computer glasses (glare and blue light filtering), screen filters, touch screen ready gloves; Ear protection- noise cancelling headphones, radio/BT earmuffs, headphone beanie...etc.

 

Geek Squad Protecting You and Your Devices!

 

These are all very inexpensive to produce, can be used by nearly everyone and likely more than 1 sale per individual. Hope you find value here. Thank you

Status: Tell Us More

Would anyone else like to see us carry such an accessory? Make sure to vote for an idea if you like it.

0 Votes

Reduce false login form errors

Status: Acknowledged
by MannyVee on ‎04-12-2018 05:19 AM

I have been using bestbuy.com user services several times a week across several devices for years now and there has been a lingering issue ever since the rewards interface has been updated. Every time I log in on any it says that the login has failed. If I go back one page and submit my request again instead of the login screen I am greeted by the authenticated page.

Status: Acknowledged

I can promise you we're working on getting rid of any error's we might be having. Thanks for bringing this to our attention.

Revamp price match

Status: Acknowledged
by kris340 on ‎04-10-2018 09:37 AM

I just ran into a brick wall when trying to price match a camera I found.  The camera, via best buy, will have to be ordered online and delivered. It is not available in store.  However, the price match required that the ritz camere store, where I found the camera $50 cheaper, be within 25 miles.  Ironically it is about 45 miles away.  They don't have the camera in store either.  But, because the store was more than 25 miles I was not able to take part in the price match.  Either way I have to order the camera online and have it delivered.  There is not any real incentive to buy the camera at best buy if I can get the same product, from a reputable source, $50 cheaper.  Has best buy considered looking at the price match policy to better reflect the expectations of online buying?  If the camera were able to be picked up in store at best buy I could see the validity of not honoring the price match, but both would have to come via a shipment.

Status: Acknowledged

Thanks for sharing your thoughts on our price match guarantee. At this time we will not be making any changes to our price match guarantee.

0 Votes

I understand there is an 'Add to Cart' hyperlink/icon when scrolling through pages of products, but I commonly overlook it, and end up clicking on the specific product and 'Add to Cart' from there.  The icon on the page with numerous products might draw more attention to itself if it was larger/yellow box/and said 'Add to Cart', similiar to the icon you click when viewing an individual item.  This could decrease the amount of steps it would take to get a product in your cart and get checked out.

 

More than willing to discuss further! 

 

Thanks, 

 

Tom    

Status: Tell Us More

Interesting suggestion. Would anyone else like the add to cart button on our product list pages be larger in our app? Make sure to vote for an idea if you like it.

Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Labels