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0 Votes

Help Request Queue

Status: New
by FraaaaaaaaaanK on ‎03-24-2017 11:10 PM

I think it would be awesome if you all could place a kiosk somewhere in the store where customers could input their name, phone number, and the department they needed help with. When an associate was available, they could select the next customers name and the customer would get a text saying "Harry is ready for you" in a designated area in that department. This would allow your customers the freedom to browse the entire store, while still being confident that they were on a list for help (customer given 5 minutes to arrive at designated area). This would cut down on customer frustration as they sit there and watch the employees getting swarmed with more agressive customers. This could also provide a valuable metric on the average time a customer has to wait in each department to get help.

0 Votes

Hello,

 

When I go to Best Buy I can not help but notice that there are literally employees all over the store but maybe 1-3 working the cash registers. Perhaps Best Buy could start utilizing some of these (in my opinion) "extra" employees to act as mobile cashiers to assist with expediting the check out process. If there is always one thing I can expect from Best Buy it is to wait in a long line when it is time to check out. In addition, it always seems like I am being bombarded by sales associates/employees when I am trying to browse the store. I would suggest that the physical stores set up "Support Stations" where customers can go to speak with customer representatives/sales people. This way the customers are comfortable while they shop and know exactly where to go for assistance, without feeling like they are at a used car dealership.

Status: Acknowledged

Interesting suggestion, and I do know that we have cash registers in multiple departments around the store. Given this is our point of sale system we would not be offering the mobile option at this time.

0 Votes

Square revolutionized the idea of a mobile POS solution for the "everyday Joe" (or Jane) at a time when POS solutions usually costs well over the thousands of dollars. Since then, Paypal, Shopify, Clover, Intuit and Microsoft have all come out with competing solutions because the number of small businesses and startups is only increasing every year.

 

The issue for Best Buy is they only carry the Stands and/or the standalone chip/NFC readers.  If someone wants a complete solution, such as the cash drawers, barcode scanners, receipt printers, etc. You're sending that business online and to give you an idea, it's the difference between a $169.99 sale (for package with Stand & EMV/NFC reader) versus over $750 for the cash drawer, barcode scanner and receipt printer with the Square Stand.  

 

That being said, pricing for the component (Stand with NFC/EMV) that Best Buy DOES carry is the same, which rolls out the red carpet for someone to just go online and buy everything together from Square.  The other opportunity here is to create a bundle where if someone buys all the Square stuff and an iPad there's a savings. It doesn't have to be significant, but if you think about the revenue that would be generated just by a 10 or 15 percent increase in FULL solution purchases (all components plus iPad) from Best Buy that would be pretty substantial. 

 

The most requested accessories (for your reference) are the cash drawer, barcode scanner, (wired) printer -- because there is a bluetooth one as well and the receipt paper rolls. 

Status: Tell Us More

Would anyone else like us to carry these items? Make sure to vote for an idea if you like it.

0 Votes

       So, Ive financially reached a position that I can use certain VISA cards to pay for just about anything then go online the next day and pay that amount off. 

 

       What I would like to see is the pending rewards showing up from the use of the VISA on the bestbuy rewards page. Knowing that different types of purchases along with temporary ones effect the bonus rewards points (example: Grocery or 'Fitness equipment') is great, however not seeing anything can be a bit frustrating. Obviously a person can call eventually if points don't show up; seeing pending points that match the amount that I spend on the card would not only end worry, but may make me decide I'm getting better rewards from your VISA, "I'll use it!"

 

EXAMPLE:

I spend $88 @ Bestbuy.com or in Bestbuy store and I almost immediately see pending points for $88 (was a bit more but just dropped from elite plus to elite over $300 bucks).

 

I Spend $88 Anywhere else on the BestBuy VISA and I see no pending points? Simple fix?

 

Status: Acknowledged

I hear you on this, but because Citibank has to forward the purchase information from other retailers onto us it is just not possible to show pending points in our systems.

Tracking product reviews

Status: Tell Us More
by branionaristok on ‎03-16-2017 04:20 PM

I generally like to submit product reviews for the items I purchase--because I like getting the points boost--and followed the link in an email I got today to do so.  My issue is that it took me to a page showing all my purchases for the past few months--even ones I'd already reviewed.  I really think it would be useful to customers to have an easy way to figure out if they've done a review for an item, short of writing a review and having it get rejected as a duplicate after putting that time into it.  Searching through some of the 120 reviews on one product like I did today isn't easy, either.

 

Some suggestions:

-On the rewards points history, include what product review the points are for.  You could do a +/- dropdown box like for purchases.

-When taking customers to the purchase list via the email link, have text indicating whether or not a review has already been done for that product.

-Have a page within rewards that shows "my reviews/reviews I've submitted", just like Amazon does.

 

Thanks.

Status: Tell Us More

Very interesting suggestion. Would anyone else like to see these options? Make sure to vote for an idea if you like it.

Instead of making me convert my Reward points to a certificate and then apply that to my order, allow me to just apply points directly at checkout.

 

Also, It is really frustrating when I'm buying something for $9.99 and can't use more than $5 in rewards because it is 1 cent under $10. This could also solve that issue.

Status: Tell Us More

Interesting idea! I think the biggest reason we don't do this is that our certificates expire, but rewards points last for a year. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

These giant Store Pickup stickers you put on the DVD & Blu-ray slipcovers are awful--every time I try to remove these they destroy the slipcover artwork. I wish you would go back to putting store pickup items in plastic bags instead of these awful stickers--or at least put them on the plastic-wrapped blu-ray inside instead of the outer slipcover!

Status: Tell Us More

Would anyone else like to see us no longer put these stickers on DVD/Blu-rays? Make sure to vote for an idea if you like it.

0 Votes

Re: Reserving Windows 10 Upgrade

Status: Acknowledged
by BjmnAdrift on ‎03-06-2017 07:17 PM

Windows 10 with a Version Number 1511 was released in August 2015.

 

Windows 10 with a Version Number 1607 was released in August 2016.  This was a HUGE update taking between 4-5 hours to fully finish. In many cases, this "Anniversary Update" failed to install, or customers who were unaware that any MS update could take up to 5 hours to install, and regrettably they simply powered of their computer after 1 or two hous, thereby really messing up their computer.  In these cases, customers have had to turn to Microsoft's "manual" Media Creation Tool in order to update and stabilize their O/S. Another 4hrs. 

 

I have worked with over 250 seniors to help them optimize and innoculate their computers for safe operation.  6 to 8 of these senior have recently purchased "NEW" Windows 10 computers since the beginning of the year only to find out that their new computer came with the obsolete and very buggy Windows 10 V 1511.  Something is very, very wrong to saddle these Seniors with the monster upgrade known as Windows 10 V1607.Anniversary Update!  When they purchased, they trusted the "New" meant "New".

 

It appears Best Buy, Staples, Amazon are hiding this information from the customer to  unload obsolete Win10 O/S's from old stock dating way back to before Win 10 V1607 was release in August 2016.

 

PLEASE people..., exactly how can a trusting consumer know for sure that their brand new computer has V1607 for the initial setup and configuration.  I find no mention in the various computer vendor's advertizing online, nor in any mention made on the MFG's box containing the computer or materials included in the box,that tells the customer in advance exactly which Win 10 version in included in the sale. Nor is their any caveat that buying a machine with the obsolete V1511 will cause them an inordinated amount of hours and frustration to simply get their NEW computer "Up-to-Date".

 

After the initial computer setup, forcing customers to go through the 4 - 6 hour ordeal of "Win 10 Anniversary Update"  that often fails, causing another 4 hrs recovery using MS Media Creation Tool install is totally unexceptable.

 

Selling a New Computer with the Obsolete V1511 O/S, when a much improved V1607 has been out since August of 2016, and failing to notify the customer of this fact, is the worst of the worst when it comes to Best Practices within the Customer Service World.

 

I would respectfully asf that Best Buy (and all other computer retailers) openly disclose the Windows O/S Version they will be greeted by after a reasonable 90 minute setup.  Best practice, print the O/S Version on the Mfg's Label on every Computer Box.  So simple, yet soooo very honest and transparent.

Status: Acknowledged

I highly doubt the manufacturer of these computers gives the retail the exact build of the operating system installed on the unit when it was made, and if you want this information on the product page of retailers you should reach out to the manufacturer on this.

This feature seems like it's almost there, as you can currently view purchases (even those made in store) from your MyBestBuy account, but it would be extremely beneficial to be able to reprint your own receipts and have it look like an actual receipt, versus right now, I have to print the part of the webpage that shows my order and hope that it passes for a receipt.  Two places where this would really come in handy is with insurance (I keep receipts for inventory purposes) and I generally do a good job, but every now and then I misplace one.  

 

Another example would be for issues that require repair under manufacturer's warranty and on some things with warrantis longer than a year receipts fade so one could simply go in and re-print their own receipt (Best Buy should also, on that note, extend how far back you can search receipts).

 

The most prevalent benefit of this idea, is that it reduces traffic at customer service and it's another way to drive loyalty (i.e. the MyBestBuy program) to customers that may not yet be members. 

Status: Tell Us More

Would anyone else like to see this functionality? Make sure to vote for an idea if you like it.

0 Votes

My idea is that Best Buy should set up a table with camera lenses from different companies, and customers could bring in their own cameras and try out the lenses before purchasing one. It would be like the tables that you can try out laptops/desktops and the tables with Apple products. The lenses could range in sizes from 18-55mm all the way to 500mm lenses. There could also be extenders/teleconverters for lenses.

Status: Tell Us More

As a photographer myself I really like this idea, but given the cost of most lenses it is unlikely we would do this. Our displays get damaged all the time by customers, and being that some lenses cost five figures I just don't see us doing this. I would be interested in hearing if other customers would like to see this as a reality. Make sure to vote for an idea if you like it.

I would love to see actual osha approved headphones that can double as ear protection. I'm a mechanic in the military and want to find a pair of headphones I can wear in my shop as ear protection and use them on the range for shooting. There is a company that makes them called isotunes. I would love for you guys to carry their stuff I know 40 people just at my shop that would buy them. I'm also an employee at store 47 and have been asked by several customers about something like this
Status: Tell Us More

Would anyone else like to see us carry this type of headphone/ear protection? Make sure to vote for an idea if you like it.

Sales

Status: Acknowledged
by jeeper1958 on ‎02-04-2017 05:57 PM

Just recently received an e-mail titled Subject: Last call for TAX TIME TECH SALE—Get the most from your refund! Be a good Idea to wait for a Tax time sale for people to receive their Tax Returns. First of all IRS isn't processing or sending out returns till after Feb 15th, so this makes no sense to have a Tax time Tech Sale before people even can receive their Tax Returns.

Status: Acknowledged

I hear where you are coming from on this. Well since we already sent out these emails there isn't much we can do about it now.

0 Votes

Review Nickname Solutions

Status: Tell Us More
by only1DarkKnight on ‎02-01-2017 11:36 AM

When writing your first review, the Nickname field doesn't give any indication that it is going to be permanently set for your account after that point.

 

I suggest four options to correct or avoid this type of problem for users in the future:

  • Allow users the ability to change their Nickname.
  • Add text right next to the Nickname field that says something along the lines of,"This will be your Nickname for any and all future reviews. It is permanent and cannot be changed."
  • Don't include the Nickname field in the same container as the review. Perhaps this means that the first time a person goes to complete a review, a prompt comes up asking them to set their Nickname that will be used for all their reviews. Having the Nickname in a separate container/view from the review will help users understand that the nickname is not set on each review, but set once for all reviews.
  • Have users create a Nickname for each and every review. Thus the Nickname lives with the review and is not set on the user.
Status: Tell Us More

Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.

 

Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.     

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Any way to get this game for Pre-Order on Playstation 4 and Windows?  That'd be awesome!

Status: Tell Us More

Would anyone else like to see this game open up for pre-orders? Make sure to vote for an idea if you like it.

0 Votes

Best Buy YouTube channel

Status: Acknowledged
by Landismobileman on ‎01-27-2017 01:40 PM
I am a Best Buy lead at Best Buy. I have a few ideas for the business but don't know of any avenues to move them up the ladder, but I think Best Buy should invest in having its own YouTube channel. It wouldn't take much to invest in plus the revenue it would get from advertising from a nearly low expense channel should be appealing. The free advertising for Best Buy would be great! Plus Having a weekly episode to go over deals, demo products, talk about products and upcoming products. Think what cnet does but for Best Buy. Also I think we should have a price match app for customers. Whether it would be integrated into the Best Buy app currently or a seperate I think that would be an amazing idea.
Status: Acknowledged

As pointed out by Sam15 we already do have a You Tube channel, and it is unlikely we would add price match to an app as we want every price match to be manually approved.

I just unsubscribed from all Best Buy marketing e-mails, because they were causing my Microsoft Outlook to hang. Apparently I'm not the only one.

 

https://answers.microsoft.com/en-us/outlook_com/forum/opremium/contactingdirlcdncom/94f28706-438f-43...

 

 

Status: Acknowledged

Thanks for the suggestion. I highly doubt any large company today would not track a customer’s activity.

0 Votes

You're better than all of them

Status: Tell Us More
by WellThen on ‎01-25-2017 10:54 AM
I just have some ideas on how to one up the competition. I honestly hope that you're already well on your way to doing so. The answer seems so obvious to me. I would like to share it privately.
Status: Tell Us More

As bobberuchi said this is a public forum, and any ideas you have for our company should be discussed publicly.

With the Nintendo Switch releasing on March 3rd, I thought it would be cool if Best Buy could get Nintendo and the Switch's 3rd party on board with this promotion. It would be nice to see Breath of the Wild, Mario Kart 8 Deluxe, Super Mario Odyssey, etc. all be a part of this promotion. There are also other 2017 releases currently not available for the Switch that would be nice to have added as well.

 

I do understand that it is not completely up to Best Buy. I am just posting this as a suggestion for Best Buy to try and reach out to the all of the developers with a 2017 title so their games can join this offer. I think it would be cool.

 

I am currently holding out on a Breath of the Wild preorder in case it is added between now and March 3rd. I can't wait to see what titles will be announced for this promotion in 2017.

 

Thanks! 

Status: Acknowledged

Thanks for the suggestion.

0 Votes

Expanding delivery and installation area

Status: Acknowledged
by betroy on ‎01-16-2017 10:57 AM

I live in Crossville, TN.  The closest BB is in Knoxville.  I believe you are missing out on a lot of business by not having delivery and installation available in our area.  Thank you.

Status: Acknowledged

Thanks for the suggestion. I can assure you we are consistently looking at our delivery and installation options.

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