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0 Votes

Remember My Shipping/Pickup preference!

Status: New
by MrNoLife on ‎04-17-2018 09:58 AM

Why the hell do you always try to default me to Store Pickup? I've NEVER used it and NEVER will. I'm shopping on a website, I expect shipping, and I shouldn't have to select it every bloody time. Remember my preference already. It's a website! Shipping should be default anyway. At least save our preference in our account.

 

0 Votes

The "Privacy Dot"

What is it?

Very inexpensive to produce and a semi-consumable. Small black sticky dot that coveres camera on your phone (front/back or both depending on privacy level desired), tablet, wearable device, laptop, TV, child's phone or tablet, etc.

 

Why another camera 'cover'?

This one covers it all, nearly zero weight or profile, can be used on ANY device, can be different sizes or colors. Once removed it will need to be replaced (semi-consumable) and anyone can use it. Protect against identitiy theft, privacy invasion or predator / theif to confirm you are not at home, child device protection. Package in small amounts (most people have multiple devices with cameras built in) say 3 to a package for $1.99, driving more traffic when replacements are needed.

 

Geek Squad Branded... maybe even cheap launchpad for Geek Squad Branded Protection offerings (after all that is what we offer Smiley Wink). Surge protectors- power, USB, network, cable (coax), charging; Smart Sensors- water/moisture, heat/cold/freeze, door, window, power, light, dark, motion; speaker protectors, wire protectors to prevent damage, crimping, stress relief, pet attacks; Cooling pads/fans (technology & personal), eco friendly materials to draw away heat (#1 electronics killer); user protection- computer glasses (glare and blue light filtering), screen filters, touch screen ready gloves; Ear protection- noise cancelling headphones, radio/BT earmuffs, headphone beanie...etc.

 

Geek Squad Protecting You and Your Devices!

 

These are all very inexpensive to produce, can be used by nearly everyone and likely more than 1 sale per individual. Hope you find value here. Thank you

0 Votes

Reduce false login form errors

Status: New
by MannyVee on ‎04-12-2018 05:19 AM

I have been using bestbuy.com user services several times a week across several devices for years now and there has been a lingering issue ever since the rewards interface has been updated. Every time I log in on any it says that the login has failed. If I go back one page and submit my request again instead of the login screen I am greeted by the authenticated page.

0 Votes

Revamp price match

Status: Acknowledged
by kris340 on ‎04-10-2018 09:37 AM

I just ran into a brick wall when trying to price match a camera I found.  The camera, via best buy, will have to be ordered online and delivered. It is not available in store.  However, the price match required that the ritz camere store, where I found the camera $50 cheaper, be within 25 miles.  Ironically it is about 45 miles away.  They don't have the camera in store either.  But, because the store was more than 25 miles I was not able to take part in the price match.  Either way I have to order the camera online and have it delivered.  There is not any real incentive to buy the camera at best buy if I can get the same product, from a reputable source, $50 cheaper.  Has best buy considered looking at the price match policy to better reflect the expectations of online buying?  If the camera were able to be picked up in store at best buy I could see the validity of not honoring the price match, but both would have to come via a shipment.

Status: Acknowledged

Thanks for sharing your thoughts on our price match guarantee. At this time we will not be making any changes to our price match guarantee.

0 Votes

I understand there is an 'Add to Cart' hyperlink/icon when scrolling through pages of products, but I commonly overlook it, and end up clicking on the specific product and 'Add to Cart' from there.  The icon on the page with numerous products might draw more attention to itself if it was larger/yellow box/and said 'Add to Cart', similiar to the icon you click when viewing an individual item.  This could decrease the amount of steps it would take to get a product in your cart and get checked out.

 

More than willing to discuss further! 

 

Thanks, 

 

Tom    

Status: Tell Us More

Interesting suggestion. Would anyone else like the add to cart button on our product list pages be larger in our app? Make sure to vote for an idea if you like it.

0 Votes

I get a generic Best Buy email daily or so it seems, but it would be nice if Elite Plus members were given other communications including 'deals' considering we use the BB card A LOT!  I also thought there were supposed to be once in a blue moon shopping nights that were exclusive to Elite members.  I haven't heard of one in years. Also heard recently about 'birthday' discounts, but after more than a dozen years with card, I've never gotten one.  Seems like less and less is given to Elite Plus.  Please make us feel like the status is really valuable earning.  We weren't even notified of your security breach on line.  Not even to suggest changing our passwords, etc.  Today I called Elite customer service and for an hour all I got was a fast busy and a disconnect.  You should be opened on a Saturday morning at 10:30 MN time. no?

Status: Acknowledged

Thanks for the suggestions! We truly appreciate it and hear you!

0 Votes

How about a Deal of the Day 2?

Status: Tell Us More
by Valued Expert on ‎04-05-2018 12:50 PM

I love Best Buy's Deal of the Day. In the style of popular TV shopping channels, I would like to see Best Buy offer something possibly in the morning for the first deal and possibly something else added on as a second deal later on in the day or perhaps the evening.

 

They have been rocking the deals since and I'd like to see more deals happening throughout the day besides the "Extra" bonus offers associated with that day only. 

Status: Tell Us More

Would anyone else like to see us provide two Deal of The Day sales each day? Make sure to vote for an idea if you like it.

Veteran Discount

Status: Tell Us More
by RTW on ‎03-18-2018 12:22 PM

 a growing number of companies are offering various discounts e.g. senior citizen, veterans, etc.  Understand senior citizens don't necessarily need discounts, but an Active Duty and Veteran discount would probable draw more customers and therefore more profit while helping us!

Status: Tell Us More

As far as I know we do not plan on adding a Veteran discount benefit at this time, but I would like to hear from others on this idea. Make sure to vote for an idea if you like it.

0 Votes

CD requests.

Status: Tell Us More
by HilBReed on ‎03-12-2018 06:32 PM
Hello. I wanted to post this request for some Walt Disney Records soundtracks that I cannot find anywhere. They are both audio CDs, and I have yet to find them at any other store. Please add the Oliver and Company soundtrack, and the soundtrack for the film The Little Mermaid II: (Return to the Sea.) These CDS were both released on the Walt Disney Records record label. The Oliver and Company soundtrack was released once in 1988, and again in 1996, and features artists Billy Joel, Huey Lewis, and Bette Midler. The soundtrack for The Little Mermaid II: (Return to the Sea,) was released on September 19, 200, and features the artists Jodi Benson, Tara Strong, and Samuel E. Wright.
Thank you again. I would love to be able to add these albums to my collection.
Status: Tell Us More

Would anyone else like to see us carry these CD's? Make sure to vote for an idea if you like it.

0 Votes

Digital music downloads.

Status: Tell Us More
by HilBReed on ‎03-12-2018 12:48 PM
Hello all. I understand that Best Buy did, at one time have a digital music downloads service. I would like to suggest that Best Buy either consider designing its own music streaming service, or its own digital music download service. The selection of other music services gets to be a bit bland after a while. I hope that if my idea is approved, that Best Buy's possible new service will have access to songs, albums, artists, and record labels that others do not.
Thank you very much for listening.
Status: Tell Us More

Would anyone else like to see us launch such a service? Make sure to vote for an idea if you like it.

0 Votes

Opening a Store in Cheyenne, WY

Status: Acknowledged
by SamHoward on ‎03-10-2018 02:54 PM - last edited on ‎03-10-2018 03:56 PM by Social Media Specialist Social Media Specialist

Dear Best Buy Executives,

 

Please open a store in Cheyenne, Wyoming. I find it inconvenient to order your products online except for pre-orders. I would like to have a location to go to that isn't an hour or more away from my house.  I think the store would do very well as the consumer electronics industry here is a fairly untapped market with Walmart, Target, and Sam's Club as the only competitors at the moment. So take this idea into consideration in the future.

 

Many Thanks, 

Sam {removed per forum guidelines}

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always considering possible future avenues of growth.

0 Votes

I think certain bestbuys should have a gaming cafe sort of thing, where buyers could try out a product that's gaming related. you could set up 6 machines of differnt prices and allow people to try out a game.  There should also  be differnt  montior setups and headsets/mics.  

I think this could bring in more sales and less buyers remorce, also more people going to the store then ordering from online/amazon.   I really wanted to try out a 144hz monitor and see what the hype was.. not only i wasn't able to test it with a game ready to go, but It was out of stock and forced to buy it on amazon.  

I think if you're going to compete and stay a business i think you need more of a stock level 

Status: Acknowledged

Thank you for the feedback.  However, my guess would be that the cost in setting up these stations as well as having publicly appropriate games would be prohibitive. 

0 Votes

Self serve checkout

Status: Acknowledged
by simpson01 on ‎03-03-2018 06:31 AM

How about a self serve checkout.

Went into a BB yesterday, and NO checkout person at the register. stood in customer service for 10 minutes while the CSR was doing a return of an Apple watch but couldn't figure out how, while 15 other employees walked around or talked with each other. Went to the front greeters, who told me no cashiers were called in yet (10:30, one half hour after opening), and that I would have to stand in the line. Just wanted to make purchase and get going to my appointment. Got disgusted and walked out.

Thanks, Target, for having the same SD Card (and $5.00 cheaper!) and for having a cashier on duty!

Status: Acknowledged

Thanks for the suggestion.  Given the dollar amounts and level of security we need for some of the products we carry, I don't see Best Buy implementing self-checkout. 

0 Votes

in The Future Can BEST BUY ACCEPT Cryptocurrency :) additional option for payment

Status: Acknowledged
by Mr-BT on ‎02-23-2018 11:13 AM - last edited on ‎02-24-2018 01:02 PM by Social Media Specialist Social Media Specialist

hi My name is ASHAN {removed per forum guidelines}..

 

i have a idea 

 

additional option for payment 

 

MOST Secure and instant FASTER cheap Fees

 

Bitcoin

ethereum

litecoin

other many Cryptocurrency

 

What's your Opinion Guys

Status: Acknowledged

Thanks for the suggestion. At this time we will not be accepting Cryptocurrency as a form of payment.

0 Votes

Paternal leave

Status: Tell Us More
by Rmars89 on ‎02-12-2018 02:43 PM
I think Best Buy should offer some sort of paid paternity leave, other big box companies are offering. If something happens to the mother during labor or what not, I think father's should have the same rights as mothers, to spend time and bond with their child. Especially now since pto and sick leave are the same and everyones situation is different. I think 3 weeks is very generous considering mothers get 5 weeks of paid leave.
Status: Tell Us More

I think that is a reasonable suggestion. Would anyone else like to see us offer paternity leave for fathers? Make sure to vote for an idea if you like it.

Make Open-Box Items Search EASIER

Status: Tell Us More
by cjules on ‎02-12-2018 01:30 PM

Most other websites will tell you exactly in what city/store an open-box or floor model, etc. item is located.  On bestbuy.com this is not the case.  You have to randomly guess zip codes and cities, and maybe you'll get lucky and find the city/store where the item is located.  This takes too much valuable time.  It gets even more tedious and annoying when you want to check several different brands of the item.  My brother travels a lot.  He can pick up the item for me, but I can't tell him where it's located unless I spend all day trying to find which stores have the item.  As stated previously, I have to search random zip codes or city names and cross my fingers. Ugh!

 

Please change this ASAP!  Even Sears will tell you where the open-box/floor model item is located.  You can do better than this Best Buy.

Status: Tell Us More

Would anyone else like to see us change how to search for open-box items on BestBuy.com? Make sure to vote for an idea if you like it.

0 Votes

Product Request

Status: Tell Us More
by cs9262 on ‎02-12-2018 08:50 AM
At a certain point in time we sold “Power A” as a product for gaming consoles. Specifically the product that our competitor (Amazon.com) has is the Power A Xbox One X vertical stand. We have some for the Xbox One S but our new latest and greatest technology is the One X and I was hoping we can somehow get some of that product on our shelves. As a Best Buy employee who is asked this question multiple times; I believe it’s important to seek out a way to resolve this demand.
Status: Tell Us More

Would anyone else like to see us carry the PowerA stand for the Xbox One X? Make sure to vote for an idea if you like it.

Elite Plus Status Rollover

Status: Acknowledged
by Dagirlgenius on ‎02-05-2018 07:13 PM

I spent over $8000 on my Best Buy card last year, which is twice the amount needed for Elite Plus status, however, I have to spend another $3500 this year to keep my Elite Plus status. Due to the fact that I spent over the $3500/yr quota for Elite Plus status in 1 year, I think it would be a great idea to have it roll over, so that I get a year of Elite plus status for every multiple of $3500 I spend in a year. Maybe this could be a perk specific to Elite plus members or you could also apply the concept to Elite members. Thanks for listening Smiley Happy

Status: Acknowledged

I hear where you are coming from on this, but we are not making this change to our My Best Buy program at this time.

0 Votes

So, over the past few weeks i have been noticing that there are new wireless charging pads for cell phones. However Most wireless mouses dont have a mousepad that will charge the mouse while it is in use.

 

I am thinking that a Charging station built into a mouse pad so that your wireless mouse would be charged while you are using it would be an amazing million dollar idea.

Status: Acknowledged

This is actually already a thing, and is made by Logitech.

0 Votes

Twice now, I've had local Best Buy stores butcher what should be a pretty simple experience of me purchasing an item online and being able to pick it up in-store.   Both times, I waited and waited for a pickup notfication that never came.   Unfortunately, both times I also used reward certificates and it's really pouring salt in the wound to make me have to wait a few days to get these back because now the item I was expecting to pickup today (on my day off) I won't be able to get until next week on my next day off because the rewards have not been credited back to my account yet.  

 

Also, I try to be loyal - lord knows I do, but how many orders can stores butcher?!  It should be a very simple process for employees to get a notication that an item has been purchased, go find said item, scan it and put it aside.  Yet, last time and this time my order sat "processing" and when I finally got fed up with waiting and went to the store last time, they had JUST THEN started looking for the item.  The order was placed around 8-9AM and it was 2PM.  What in the world takes you so long to go pull a single item?!  Same thing this time - a pack of batteries - order placed last night at 10PM and around 2PM today I finally just cancelled the order because I can go to so many other places and get batteries and not have to wait 16 hours to actually get them into my hands.  

Status: Acknowledged

I hear you on this, but at this time we will not be changing this part of our My Best Buy program.

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