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0 Votes

I am a Best Buy fan, and have been for years. Over the years, I have changed my purchasing habits towards always going to Best Buy first, unless they don't carry something. Case in point, LG has a 4k projector HU80KA, which is not carried by Best Buy. This is a $3,000 projector, and from the reviews and marketing materials, looks like this is a great projector. However, if I want to buy it, I have to go elsewhere. This is just one item, and I've seen it with other projectors, and also with other products too. If given the choice between Amazon, BH, etc, vs Best Buy, there is no question who I prefer to give my hard earned money to, but for something like this, I am hamstrung. Is there a way to special order a product like this? I am still working on the money portion, but as I get closer to making a purchase, I thought I would ask in case I was unaware of an existing process.

0 Votes

I am a Best Buy fan, and have been for years. Over the years, I have changed my purchasing habits towards always going to Best Buy first, unless they don't carry something. Case in point, LG has a 4k projector HU80KA, which is not carried by Best Buy. This is a $3,000 projector, and from the reviews and marketing materials, looks like this is a great projector. However, if I want to buy it, I have to go elsewhere. This is just one item, and I've seen it with other projectors, and also with other products too. If given the choice between Amazon, BH, etc, vs Best Buy, there is no question who I prefer to give my hard earned money to, but for something like this, I am hamstrung. Is there a way to special order a product like this? I am still working on the money portion, but as I get closer to making a purchase, I thought I would ask in case I was unaware of an existing process.

0 Votes

technology idea

Status: New
by TylerSparkes on ‎08-02-2018 11:50 PM

software - a type to, talk to/describe and get, and drag and drop editor, to auto generate - comic books/art , software, video games, movies, ect.

this takes comprhensive laungauge coding, and visual recognition reverse engineered to create visual generating.

this creator also becomes an online business to buy and sell your products, with the option to donate to charity (25c suggestion or input field value.)

 

see

https://evolvedexp.wixsite.com/azxvs

for more features such as xlayers (tabbed language system with visual fx reading (can create incarnates that can hypercube and helix)

feel free to selectively process through all the features and get back to me if you have any ability to get the software programmed, or wish to make a deal in order to take the project over.

 

also for 1 freebie - to zoom in on an atom virtually using (radar sonar/ect) removes the boom, and since the loss of electrons causes molecular decay, by researching a solution to this, death itself and aging could be defeated.

0 Votes

Phone Exchange Policy

Status: New
by ElisaBailey on ‎08-02-2018 07:57 AM

Please, please rethink your phone exchange policy. My phone blacked out on Tuesday night. I went to Best Buy and spoke to the rudest Geek Squad agent Liz in Cypress, TX. She said that I had to have a phone mailed to me and it would take 3 business days. In December when my phone messed up I was able to exchange it for a phone that was in the store. I told her about this and asked her if I could do this. The process is simple and quick and I could hand over my old phone to her on spot. She said no. I said I have a baby. What if there is an emergency or what if I have a heart attack or something. She said if I had a heart attack I wouldn't be able to grab a cell phone. She also asked how people got around before cell phones. I left the store extremely disappointed. 

 

Lo and behold the next morning I actually did have an emergency. I sat on the side of the road for 2 hours with my 7 month old daughter. There were no stores around and just field. You can see my frustration. I had no way of calling a tow truck or family to let them know where I was. There has to be some way to allow for a replacement phone. It could be a flip phone. I don't care. For safety reasons and for mothers, how do we contact someone in case of an emergency? I wasn't even told about a replacement phone by any of your reps. 

0 Votes

Mission Impossible 6 Movie Collection

Status: New
by MatthewDaily on ‎07-31-2018 12:53 PM

A 4K/Blu Ray 6 Movie Steelbook Collection when Mission Impossible Fallout comes out would be nice to have

0 Votes

Better Gaming PC Exhibits

Status: New
by CarlJones on ‎07-31-2018 12:14 PM
Hello, new to the forum but long time Best Buy customer so I'm not sure if this has been mentioned on here previously.

I have noticed that none of the higher end gaming PC's which are capable of playing games at higher framerates and settings have games to be demoed in store. There's no ability for a customer looking for a high end rig to test or even view the potential of the computer they are looking at. The best thing they can do is browse the desktop, local settings, and interent which doesn't even scratch the surface of what a gaming machines is capable of. In my opinion, it leaves a negative impression with the customer to find the same demo experience from a high end gaming rig as they would with a very basic desktop or laptop.

I understand that previewing certain games and software in store may seem as favoritism to certain brands and be frowned upon, but I think that a partnership with game developers to have their games featured in store to be tested on PC's made to handle them would be an asset and a valuable investment.

Along with the games, it would be helpful to have software utilities to measure and show framerates in games which would be standard across all show models on the floor for equal comparison. For example, have MSI's framerate utility Afterburner installed to measure game performance.

While this may sound involved, these are standard utilities and practices done by exactly those customers shopping for PC's at your stores on their own computers. To not have these tools available for customers is akin to car dealerships not letting their potential customers test drive their cars before purchase. It doesn't make much sense.

Anyways, that's all I have. I've been shopping at Best Buy for years and always wondered why there hasn't been a better enthusiast PC experience at your stores. One cannot treat the customers shopping for high end PC's as the same customer looking for a basic one to check their email every month.

Perhaps this will find the right reader and some changes can be made to that department.
0 Votes

I understand why Best Buy doesn't match Amazon Prime deals, but why not follow suit with "Elite Plus Member" deals and Price Match in some sort of way?

 

If you're a person that spends thousands of dollars at BB every year (Elite Plus Member), why not piggy back on members that spend money at the store to benefit from the deals and still recoup the money we would ultimately spend with Amazon?

 

For example, the Harry Potter 4K collection is $80 on Amazon & $100 at Best Buy today. I would much rather give my $80 to Best Buy for this collection, rather than throw money at Amazon.

 

Just a thought. Thanks.

Status: Tell Us More

Would anyone else like to see us match Amazon Prime deals if you are a My Best Buy Elite Plus member? Make sure you vote for an idea if you like it.

0 Votes

Weapon detecting glasses

Status: Tell Us More
by daddygoddaddy on ‎07-13-2018 04:54 PM
This product is mainly for law enforcement use. It will be able detect guns, knives and so on.
Status: Tell Us More

Is there a specific product you would like us to carry?

0 Votes

The warranty claims processes should be streamlined and more integrated in to the BestBuy customer web profile. Currently in order to find out any information about your warranty claim or warranty status you have to call into customer support which takes more time from both ends (customer and BestBuy Help). Further example of why this is needed a customer has a warrantied covered fridge freezer breaks down, after a  custumer service call it takes 3-5 days to get a tech to diagnose and fix the fridge. There will be food spoilage the only question is how much. Why not have the food spoilage claim processes integrated into the case/claims system. Currently BestBuy customer support can provide no information about a warranty claim for laundry or food spoilage -- the process is fragemented, compartmentalized, inefficient, and extremely frustrating for customers who have not only purchased the largest ticket items you sell but have purchased a PREMIUM BestBuy warranty these are your most trusted customers you should treat them well and provide them with accurate and timely updates for their warranty claims.

 

I am the example customer I mentioned and I am so frustrated in trying to get a status update on my claim.

 

-Alex

 

 

Status: Acknowledged

I'm wholly in favor of anything that makes life easier. Who else would like to see a more centralized, streamliined approach to Geek Squad Protection claims? Remember to vote for an idea if you like it.

 

Alex,

 

We'd like to look into your own situation, so I'd like to invite you to post the details of your experience on our Best Buy Repair Support board. We'll do our best to help.

0 Votes

I would like to suggest as a filter for TV's that you include Backlight type.

 

Edge

Direct

 

Often backlight is a factore many people may not be aware of or know the difference. But it could then prompt them to find out. And it may prompt them to purhchase a higher quality TV

Status: Acknowledged

Who else would like to see this filter for seach results on BestBuy.com? Please remember to vote for an idea if you like it.

0 Votes

Please include audio format info (ATMOS) in your movie Details on your website.  Knowing whether a 4K or Blu-Ray movie is offered with Dolby Atmos is often a deciding factor when I'm selecting movies to purchase (especially older movies that I'm interested in upgrading to optimize my experiance with my soundbar).

Status: Acknowledged

Who else would like to see this specification added to our movie product listings? Remember to vote for an idea if you like it.

0 Votes

The rewards certificates that I get for making Best Buy purchases have a reasonable outdate.  However the promotional ones for using the Best Buy credit card to make purchases outside of Best Buy come with a 30 day expiration date. I typically buy 3 - 4 items per year and often can't find anything I need within 30 days.  It would be great if they had a  3 - 6 month expiration date.  Otherwise I have to use them (plus some additional money) to buy something I don't want.  Another problem with the promotional certificates, that I learned the hard way, is that they do not reissue when the purchased item is returned.  It would be great if they would work just like the rewards certificates for making Best Buy purchases - post points to the account and reissue the points if the item is returned.  Otherwise, I find that I am forfeiting the 3% cash back I get with the credit card I normally use and end up with a useless certificate.

Status: Acknowledged

Who else would like to see reward certificates -- including promotional ones -- have a longer redemption period? Remember to vote for an idea if you like it.

0 Votes

New Boosted Boards!

Status: Acknowledged
by BenjaminSpencerRivera on ‎06-23-2018 03:46 AM - last edited on ‎06-23-2018 03:29 PM by Social Media Specialist Social Media Specialist

Boosted recently released there new line up! I think it would be great to bring them in store, specifically (hawaii stores XD where i am from)

 

They released the new Mini S, Mini X and the Boosted Stealth. Both of the Mini's are under a grand which makes them a bit more affordable than the regular boosted boards.

 

{removed per forum guidelines}

 

MINI S - 749 USD

{removed per forum guidelines}

 

MINI X - 999 USD

{removed per forum guidelines}

 

 

PS im hoping best buy carry this (cause im actually and employee) I bus or uber to and from work and if this go on the shelves, I would totally get it. A better alternative type of transportation. Smiley Happy

Status: Acknowledged

Who else would like to see these Boosted Boards added to our product assortment? Remember to vote for an idea if you like it.

0 Votes

Match price policy

Status: Acknowledged
by Mosfet69 on ‎06-12-2018 03:44 AM

Went to Best Buy yesterday but they refused to match a price because the model numbers did not match exactly. On CNET they said that it's the same thing only one is perhaps a older model, but exactly the same model in all respects down to the tee. Just a different model number ending in a different number, etc. 870 as opposed to 875 as was the case on the current item in your store. Therefore, since the two numbers didn't match, they wouldn't give me a lower price as stated on a website from another company's website that is listed on Best Buys as one that they would match. Any comments from Best Buy or someone else? 

Status: Acknowledged

Per our Price Match Guarantee the model number of the item being price matched must be the exact same model number of the product being purchased from us.

0 Votes

Garmin products

Status: Tell Us More
by Ncraig2 on ‎06-10-2018 10:53 AM - last edited on ‎06-10-2018 03:29 PM by Social Media Specialist Social Media Specialist

You as a whole do sell many Garmin products but I see one you missed out on. You guys have many scuba divers as your customers that would love to be able to order through your company the mk1 decent by Garmin. This a Garmin watch just like the others with a added feature scuba diving computer. Any location you have near any coast or natural spring is missing out of the sale of this product. I believe myself and many others in the diving community could and would jump on this product given the chance to be sold by a major retailer.

N. {removed per forum guidelines}

Status: Tell Us More

Would anyone else like to see us carry this watch? Make sure to vote for an idea if you like it.

I commonly take a long time to make a purchase of large items and utilize the "save for later" feature.  Is especially use this for items that aren't critical to everyday life (i.e. my dream home theater).   It would be amazing to get an automatic notification when one of my "watched" items goes on sale because it might put me over the edge to buy one or all of the items.

 

 

Status: Tell Us More

I believe this idea has been posted in the past, but that was a while ago. Would anyone else like to see this feature added to our website? Make sure to vote for an idea if you like it.

Idea: post an email address where you can be reached.  I don't have the luxury of stepping away from desk during business hours to make phone calls. An email address is the most expeditious way to communicate. If it is not available, Idea #2:  remove the text you add at the bottom of my order page that says "contact us ... by email" - it's a waste of time trying to search for an email address that does not exist. 

Status: Tell Us More
0 Votes

I work across the street from a Best Buy.  I live near a different Best Buy.  I used to drive by a third Best Buy on my way to and from work.  

 

What I would like to see for my personal preferences is multiple Your Stores: 

 

Right now you can specify one store to be your store. If you could specify 2 or 3 then when you click on the Pick up Today tab you can see which of your stores have the product in stock. 

Status: Tell Us More

Would anyone else like to see this on BestBuy.com? Make sure to vote for an idea if you like it.

0 Votes
Right now, every time that I have a price that I can’t find, or I need to downstock a product I can’t find, I have to go thru the process of logging into ETK on a POS, then finding planograms to search them (I’m merch). It would make life 150x easier if “Search Planogram by SKU” was added to the default POS screen!! Hopefully this would help sales associates find things easier as well.
Status: Tell Us More

Would any other employees like to see this as a reality? Make sure you vote for an idea if you like it.

0 Votes

It's the *way* you ended Gamers Club

Status: Acknowledged
by DrPaul on ‎05-21-2018 11:50 AM

I was a Gamers Club member an Elite Plus Rewards member (last year - working on it this year), BestBuy credit card holder and an all around loyal and frequent BestBuy customer.  When people would ask for suggestions for birthday or Christmas, I would always say, "A BestBuy Gift Card".  I've been buying all my games and game hardware from BestBuy for many years (PS3, PS4, PSVR, Alienware game computers, racing wheels, high res monitors, countless controllers...thousands of dollars worth of game hardware and games.)

Today I went to BestBuy to pre-order a game and was told that my Gamers Club had expired.  I didn't know it had expired because BestBuy never sent me a notice.  I said I would be happy to renew it but the clerk said that last Friday (May 18) was the last day to renew and that I would never be able to reinstate it.  I didn't know that I could have renewed last Friday because, again, BestBuy never sent a notice.

The clerk said I could still pre-order the game, if I like.  Sure, I could do that.  But if BestBuy is going to treat me like crap, I'm done.  I really, really didn't want to buy from Amazon, but at least Amazon doesn't treat its loyal customers like crap.  I had other purchases in mind and expected to at least reach Elite status this year, if not ElitePlus, but that's not going to happen now.  I'll go to Walmart or Amazon.  It's not so much just that there is no more Gamers Club.  It's the way you did it.  It's the way you just pulled the rug out and treat *really* loyal customers like crap.  I'm heart broken.  I used to love BestBuy so much.  Now, the best buy is "Good by."

 

Status: Acknowledged

Thanks for sharing your feelings on this.

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