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Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?
Call it the "Best Buy your way in" deal of the week and put it in the weekly ads. Keep a healthly mix of offers covering all platforms(Including the greatly overlooked PC)
1- Buy any 3, 4 or 5 games featured in that weeks ad get 25%, 35% or 50% off a GCU sub
2- Buy any console, 1 accessory & 2 games get either 50% off or a free GCU sub
3- Buy any console, 1 game & warranty get either 50% off or a free GCU sub
4- Spend $150 on gaming get 50% off a GCU sub
5- Spend $200 on gaming get a free GCU sub
6- Purchase a Sony TV or tablet + a PS3, PS4 or PS Vita get 1 yr free PS+ & a free GCU sub
7- Purchase a MS tablet + X360 or XB1 get a free 1 yr XBL sub & a free GCU sub
Maybe some deals only warrant 1 yr free vs 2 yrs.
There are many like I that do not get involved in many ways just to buy items to get points and in the process are trying to build up there points for more expensive items.
In the process as example I am not rich but did manage to get to Silver membership, had a hard year and could not spend 2500 to keep my membership status and was reduced back to standared member.
Same applied with trying to save my points and they were taken away within a year.
I like many have used Best Buy for years with a loyalty to this store instead of doing online shopping elseware for the majority of our electronic shopping.
This is very cold hearted on Best Buy's part.
This needs to be changed to no expiration on our points or memberships of whatever statusit mightsit at that time.
I have lost many points and my now now longer membership of silver. I am so disgusted with this store that I am about ready to go elsewhere if this does not change soon!!!!
Granted hey have a great geek squad and black tie warranty unlike any other store but this does not make up for the losses of many points and membships for many of Best Buys members over the last few years dues to not all can afford to keep up the $2500 spending limit over a calender year.
This needs to be changed!
It seems like for some devices (i.e. the Galaxy S7) they were up for pre-order the same day the item was announced but for others (i.e. the new iPad Pro) Best Buy kind of drags their feet. If Best Buy wants to be on the cutting edge, they should fix this and the new iPad Pro is probably going to set new sales records, so it would be a good time to start.
Additionally, offering a trade-in spiff would also be nice and wise at the same time because, from experience, there are a lot of old 9.7" iPads out there that are well overdue for upgrades, but most people hold onto them because they figure they're only going to get $20 for them.
PS: if Smart Keyboards are going to be as hard to get as they were for the 12.9" model, pre-orders should also be done for those so people aren't waiting and having to check stores weekly to see if they've come in. The way the Pro (12.9") accessories were handled was terrible (on the supply and demand side).
I was trying to find an SSD that I purchase from a near by Best Buy store the same day. Unfortunately, after fishing around for a while trying to find one that was in stock in a near by store, I gave up and ordered one from Amazon. I had it the next morning. If there had been a way to limit my search to only items available at stores near me, I would have just gone to the store picked it up. I would prefer to support my local store, but it is currently time consuming and difficult to tell what is actually on the shelf at a particular store.
A $10-$20 istant giftcard offer like what was provided for Dark Souls 2 or $10 pre-order credit would be enough to put BB back in play along with GCU.
Hmm well...Best Buy what hast thou done to thine site? You can't navigate to the "most recent comments" on the ideax index page now. I think it looked more professional the way it was personally. I literally had to go to a recent idea and look on the right to view most recent ideas commented on.
Currently the BestBuy iOS app has an old user interface and does not align well with the new design movement by Apple and other companies. By updating the app to iOS 7 standards, the app should perform better and increase its app ratings and use.
Update the interface to iOS 7 standards
Scan giftcards with our iOS camera to add them to our My BestBuy account
Allow users to login with their My BestBuy account when first loading the app to personalize user app experience
Incorporate iBeacons in bestbuy stores to promote deals as users approach the store or didn't section within the store
I have a rewards certificate burning a hole in my pocket and I would love to be able to use it towards an iPad Pro and/or a newer 32GB/64GB Apple TV; However, Best Buy is not doing pre-orders for either of these items (yet you did for the iPad mini 4 which is just beyond me).
When shopping online, the "Narrow your Search" options force shoppers to pigeon-hole themselves into small searches.
If there were checkboxes instead... we could pick RANGES of options, like $101-200 ...and... $201 to 300; OR we could pick specific vendors, like HTC and Samsung (and leave out Blackberry).
Most of the time, I want to shop for a price range which is nowhere near the selections offered... like I might want 'under $500' but all you offer is 0-99, or 100-199, or 200-299, or 300-399, or 400-499, etc., etc. I don't want to have to do multiple searchers in each pigeon-hole so that I can see them all.
Oftentimes, I want to OMIT a vendor... like all smartphones EXCEPT Blackberry... instead, I'd have to search EACH vendor... SO I DON'T EVEN PICK ANY.
And not just price and vendor... but checkbox ALL the 'narrow' options... because I might want either an i5 or an i7 CPU, but not an i3... so I have to do two searches.
Aggravating.... so I just don't. So you lose a sale.
Best Buy does not seem to have a lot of Mid-Night releases, but it does for major titles in order to keep up with the competition. Last year I went to the Call of Duty: Modern Warfare 3 Mid-Night release at my local Best Buy, and all I can say was that it was a total mess. I understand you guys are fairly new to this game, but I believe there are several things that can be done to make this process a little more efficient for both you and the customer.
First idea would be to allow customers to purchase the game in full prior to the release date. This can be done the day you pre-order your game or the same day you plan to pick up prior to the store closing and re-opening for the mid-night release. I believe this would speed up to whole process when it comes to picking up your game. I tried paying for my game in full last year, but was told I could only do $5. I just don't see how this would hurt any store, if anything it would benefit locking in that purchase.
My second idea would be to add a line for your Silver Premier Members. We spend a lot of money at your stores and online stores, why not give us preferred service. This would further encourage customers to want to attain that Silver Premier status and those who already have it to want to retain it.
Some feedback would be very appreciated, and I hope some of this is considered and implemented. What do you guys think?
Copied from my post on Bestbuy's Facebook Wall:
The ability to sort products by average customer review star ratings on your website would be beneficial. Currently, best buy customers are able to sort products by "best selling" products, but that doesn't necessarily mean that the large quantity of individuals that purchased these items were thrilled with their purchased goods.
Thanks for the great feedback on how we could improve our BestBuy.com site and make it easier to use. I often check out the reviews myself when making purchases. I will be happy to forward on your suggestions for review to see if this may be implemented in the future.
If you'd like we also gather ideas like yours through our IdeaX forum at http://bbyurl.us/IX, if you'd like to share this there as well. There other customers can view ideas that have been posted, share comments on them, and Kudo ones they like the best.
I love looking through Best Buy for items that I’m looking to purchase. Its a great way to find out information on the product itself before it gets to my hands but I also like looking into the reviews to see if it lives up to its expectations.
I was thinking if you could integrate the store survey with item reviews for a small number of reward points. For example, a tablet, case, screen, and stylus purchased in store or online. After receiving points for the initial purchase, they can go online and tell us how the experience on the survey with their customer PIN. From there, they can continue on to review the products and gain more points (let’s say 10-25 per review).
This would give customers more incentive to review the store, the products, and their service while we gather service information, RZ loyalty, and an accurate rating on popular products. I wanted to put it with the survey so we limit the amount of fake reviews just to gain points. Its a starting point so I would love to see what this can evolve into.
I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.
Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...
Because of the amount of deals BestBuy has had it can be very difficult to keep up thus I always check CAG(CheapA$$Gamer.com) to see what's going on. I'm a very active member there as I am also active on the BestBuy forums page & I think this would benefit all those involved. So it's a "WIN WIN WIN"
Because the deals are far more visible than just the weekly ad thus more sales more $
Errors/mistakes that occur can be correctly quickly & that will cut down on the number of angry customers that miss a deal
With more sales & more $ generated BestBuy can provide more deals & promotions based off the larger sales base
More site traffic, more visibility
Even though the site is for gamers there's also a section for movies & other electronics
Less errors/mistakes to avoid several trips to the store
Easy way to find all the deals in one spot
The CAG community can help with alerting stores that are out of stock & where items can be found
More site traffic, more visibility
More deal posters = more deals posted
More CAG's helped
The only "loser" is our wallets but hey those are the breaks.
Just take a look at the current March @Gamer thread with deals that include $10 for Batman Arkham City, $5 for Rage & $5 for Mass Effect 2
The CAG will also be speaking on a rep joining hopefully we can make this happen sooner than later. The 2011 fall deals from BestBuy were unbeatable & even I was overwhelmed trying to keep up, keep everyone updated & get in on some of the deals but that's where a Official rep comes in.
There have been/are other retailers that have reps. there & they have been rewarded with more sales.
Sound off below lets get a BestBuy rep to CAG in time for the 2012 fall gaming blitz
Where there are new processors (like Ivy Bridge) - there is new RAM speeds/standards. I went to Best Buy to upgrade my MacBook's ram only to find out you guys don't carry 1600MHz RAM - yet you carry DDR2 RAM?
When you have Macs and "Value [less]" laptops that come with 2-4GB of RAM, you should offer an option for customers to upgrade them. Bonus for you - most customers won't know how to do this so this could sell you some Geek Squad services.
PS: also, stop asking for thoughts on good suggestions and start working towards implementing them. Good ideas should start on paper and end in action, just saying.