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New Idea

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!
I love my gamers club unlocked account but I do not agree with the purchase limit of 3 copies of each title. I think that there should be a annual purchase limit of 3 per title per year and not not a permanent limit. Let's say you bought a multiplatform game such as Tomb Raider or Boarderlands. You may buy a copy for your xbox and ps3 then the inevitable Game of the year edition or &quot;definitive edition&quot; comes out for the next gen consoles or they release a handheld version of the game (Boardlands 2 is being released for the vita almost 2 years after it was released on the other systems. There are several more example Rayman Legends and Batman Arkham Origins are perfect examples. Batman still has a Wii U version that is supposed to be coming out but some people may have already played the game on three other systems so they won't get to enjoy the game on the wii u.<br>I am not saying that you are going to buy all these titles on day one but when the game goes on sale or a year or two down the road you pick it up during a Black Friday sale and then best buy closes your account? I think the limit should either be 3 per console per year (same as the video game trade in limit) or the limit should reset annually.
Status: We Did It!

Thanks for all the input on this idea. We have made the following changes to our Gamers Club Unlocked Memberships.

 

The limits for using your Unlocked membership will be three copies of a New (i.e. not pre owned) gaming software title per platform, per year. Collector’s and Limited Editions count toward that title limit. Game of the Year editions, usually released much later including additional content do not count toward that limit but would essentially start as a separate game and limit.

Add more titles - $20 RZ promo

Status: We Did It!
by on ‎06-14-2012 01:03 AM

This is one of the best promos going & will be even bigger than the 5 for $100 deal last fall but there's quite of few titles missing some big sellers have been forgotten. Other sleeper titles have been left off too but with this credit promo BB can ensure themselves getting a huge share of the pre-orders on these titles. There were a few titles I had to purchase elsewhere b/c they weren't included in the 5 for $100 deal so hopefully these can be added so I can keep my gaming dollars @ BB.

 

http://www.cheapassgamer.com/forums/showthread.php?t=322426

 

Darksiders 2
Little Big Planet Karting
Skylanders Giant(New casual huge selling franchise)
Dead or Alive 5
Tekken Tag Tournament 2(Top 1-2 2012 selling fighter game)
Sleeping Dogs(New top notch franchise)
New Super Mario Bros 2(huge seller)
Transformers Fall of Cybertron(sleeper title)
Risen 2
Anarchy Reigns

 

I'm sure there's a few titles I'm missing too.

Status: We Did It!

Just wanted to thank everyone for all the input on this idea. You told us what you wanted, and we listened. We have added the following titles to this year's promotion. 

 

Bioshock Infinite
Crysis 3
Deadspace 3
Gears of War Judgement – 360 Only
God of War Ascension – PS3 Only
GTA V
Injustice Gods Amongst Us
The Last of Us – PS3 Only
Metal Gear Rising Revengeance
South Park Stick of Truth
Splinter Cell Blacklist
Tomb Raider

Add more detail to myBB pages

Status: We Did It!
by Keen on ‎09-26-2014 01:26 PM

Today the myrz.com website was shut down.  Now everything is folded into bestbuy.com.  However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.

 

Please add to the new Point History page:

 

  1. Expanded details for each transaction that show what we purchased.
  2. What the Order Number (and in store receipt equivalent) for each purchase is.
  3. The ability to print out these details, so we can essentially print out replacement receipts for our past purchases.

These are all features that existed on the myrz.com site.

 

Also add a new page that lists all My Best Buy promotions that are currently happening.  This was another feature of the myrz.com site.

Status: We Did It!

I did hear back on this and was informed that these features were added back on 10/1/2014. Thanks for the feedback.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

This is probably a long shot, but here goes:

 

Best Buy is the leader in consumer electronics but the technologies that Best Buy utilizes in its stores suggest anything but. If Best Buy wants to be the leader in technology and showcasing it to customers you need to commit to it fully by investing in supporting infrastructure:

 

(1)  Better WiFi bandwidth and infrastructure in-stores. My closest Best Buy is located in a rock quarry. Simply put, cell phone signals don't exist. When employees activate phones, they have to go outside and up the side walk to get reception so you rely heavily on WiFi, which is atrociously slow in this store. Whether it be mobility, home automation, home theater, etc. Everything that is big in technology right now requires significant WiFi to work and as such, Best Buy should provide significant WiFi bandwidth to give its' employees the capabilities to demo these solutions to customers, effectively. 

 

(2) Update/refresh kiosks and registers. It still amazes me to see these clunky registers all over Best Buy (my local Best Buy store still has beige registers to give you an idea) - meanwhile, I go to the local mall and every other store has eliminated the register space in favor of tablet or phone-based point of sale solutions.  I would love to see Best Buy consider giving each department several tablet-based point of sale units and maybe keep registers up front only for cash-based transactions. This would create a better shopping experience for customers and employees alike and force Best Buy to update their antiquated POS software - if you've ever been in a Best Buy store when a register goes down, I need to say no more, but it takes an embarrassingly long amount of time for the systems to restore and they do go down quite a bit. Yes, this would be a sizable investment, but if help desk tickets went down as low as even 25%, there's a significant ROI on this too. 

 

 

Status: We Did It!

We should already be providing our stores the fastest possible WiFi available in their area, and the real problem is most likely the sheer number devices connected to each store's WiFi.

 

We did recently upgrade our Point of Sale Systems.

From what I`ve been reading directly from BestBuy spokespeople you`re trying to strengthen your online presence & increase sales volumes on BB.com. Although, I live in area where BB stores are reachable in 30 minutes or less by car not everyone has that access. I don`t understand why a customer can`t join GCU thru BB.com or MyBB in fact I think it would solve alot of issues that arise & clutter the forums. It would link the MyBB account correctly & the address/phone # would either already be on file thru MyBB or the customer would be responsible for providing. With the high cost of gas distance has to be considered & why would you wanna lose a 2 yr committment for $120 over not being able to provide online sign up access. Outside of sign up GCU can be do thru BB.com it just makes sense.
Status: We Did It!

Thanks for all the input on this idea. Gamers Club Unlocked memberships can now be purchased on BestBuy.com.

Best Buy Supporting Apple Pay

Status: We Did It!
by scotsrule08 on ‎09-12-2014 11:35 AM
Today I was informed that Best Buy will not support Apple Pay at its retail locations. I am disappointed with your decision to not take Apple Pay. Please reconsider this, as the people who will use Apple Pay are the customers that we need. (Younger tech-centric crowd) These are the people that are ready to start shopping locally to have things instantly instead of waiting on shipping from online retailers. Now they just have another excuse to not come to our stores. Even if we just got them to come in once to buy something and use Apple Pay, I believe that they would see the 'New Best Buy' and realize that we are a valuable resource for their future purchases.<br><br>Goal of this. Enable Apple Pay at Best Buy locations. It is just prolonging the enevitable, wireless payments.
Status: We Did It!

We will now be supporting Apple Pay. Currently we support it via our app, and later this year it should launch in our stores.

Pretty sure $10 offers are done for the 2014 release slate but 2015 should provide a new set of amazing titles. MKX should be either added to the $10 pre-order/purchase list or a $10 instant giftcard promo. Several of the last MK games had good BB promos attached would love to see the trend continue.

April 14 2015 Finish Him/Finish Her
Status: We Did It!

Thanks for the feedback on this idea. We have added this title to this promotion.

I was trying to find an SSD that I purchase from a near by Best Buy store the same day.  Unfortunately, after fishing around for a while trying to find one that was in stock in a near by store, I gave up and ordered one from Amazon.  I had it the next morning.  If there had been a way to limit my search to only items available at stores near me, I would have just gone to the store picked it up.  I would prefer to support my local store, but it is currently time consuming and difficult to tell what is actually on the shelf at a particular store.

Status: We Did It!

Thanks for the input on this idea. This is now an option on BestBuy.com.

Best Buy is no longer found with the likes of Apple.com, GameStop.com, and TigerDirect.com in Discover's cashback bonus portal for their card members. The portal, called Discover Deals, lets customers be referred to partner sites and in exchange for using the stores linked, the customer will get 5% Cashback bonus or more, rather than the standard 1%. BestBuy.com was part of this for years, offering the common 5% incentive as Apple.com and GameStop.com still offer.

It was a great system that got me buying lots more from Best Buy, but while the other companies have stayed, Best Buy backed out. Please bring it back to the Discover Deals portal alongside its sensible competitors.
Status: We Did It!

@CannonO, Thanks for letting us know.

 

Thanks to Gozinta for this idea over in the forums (link here). 

 

I'm already a Gamers Club Unlocked member, but without fail every time I try to add a game to my cart I get this prompt. 

 

 

This would be such a simple coding change and it would streamline the process so much.  

 

The code would check If a user is already Gamer Club Unlimited, don't ask them to buy Gamers Club Unlimited.  

 

It would also be nice in the cart view if GCU membership and discount were more prominently displayed. 

 

 

Status: We Did It!

It looks like this is now fixed. Existing GCU members should no longer get these notifications.

Pre-orders for iPad Pro & Apple TV

Status: We Did It!
by gadgeteer on ‎10-05-2015 06:31 AM

I have a rewards certificate burning a hole in my pocket and I would love to be able to use it towards an iPad Pro and/or a newer 32GB/64GB Apple TV; However, Best Buy is not doing pre-orders for either of these items (yet you did for the iPad mini 4 which is just beyond me). 

Status: We Did It!

The new Apple TV was made available for pre-order yesterday 10/27/2015. Both the 32GB version and the 64GB version can be pre-ordered now on BestBuy.com.

Offer a promotion for Mario Kart 8

Status: We Did It!
by on ‎04-10-2014 07:37 PM
This game will be a major seller no doubt but probably not at BB unfortunately considering there`s currently no existing pre-order offers. Granted there could be a weekly ad deal but that seems unlikely based of past history with Nintendo 1st party titles. Currently, Kmart has offer $25 & now $20 pre-order credits advertised in their weeky ads so even the 20% GCU is less "value" plus this is a title that will move major units on release week.

A $10-$20 istant giftcard offer like what was provided for Dark Souls 2 or $10 pre-order credit would be enough to put BB back in play along with GCU.

Status: We Did It!

It looks like we are now offering a $10 Gas Cash Pre-order bonus for this title. Thanks for the input on this idea.

An Official BestBuy rep joining CAG

Status: We Did It!
by on ‎03-01-2012 03:45 PM

Because of the amount of deals BestBuy has had it can be very difficult to keep up thus I always check CAG(CheapA$$Gamer.com) to see what's going on. I'm a very active member there as I am also active on the BestBuy forums page & I think this would benefit all those involved. So it's a "WIN WIN WIN"

 

BestBuy Wins

Because the deals are far more visible than just the weekly ad thus more sales more $

Errors/mistakes that occur can be correctly quickly & that will cut down on the number of angry customers that miss a deal

With more sales & more $ generated BestBuy can provide more deals & promotions based off the larger sales base

More site traffic, more visibility

Even though the site is for gamers there's also a section for movies & other electronics

 

Customers Wins

More deals

Less errors/mistakes to avoid several trips to the store

Easy way to find all the deals in one spot

The CAG community can help with alerting stores that are out of stock & where items can be found

 

CAG Wins

More site traffic, more visibility

More deal posters = more deals posted

More CAG's helped

 

The only "loser" is our wallets but hey those are the breaks.

 

Just take a look at the current March @Gamer thread with deals that include $10 for Batman Arkham City, $5 for Rage & $5 for Mass Effect 2

http://www.cheapassgamer.com/forums/showthread.php?t=316177

 

The CAG will also be speaking on a rep joining hopefully we can make this happen sooner than later. The 2011 fall deals from BestBuy were unbeatable & even I was overwhelmed trying to keep up, keep everyone updated & get in on some of the deals but that's where a Official rep comes in.

 

http://www.cheapassgamer.com/forums/showthread.php?p=9420240#post9420240

 

There have been/are other retailers that have reps. there & they have been rewarded with more sales.

 

Sound off below lets get a BestBuy rep to CAG in time for the 2012 fall gaming blitz

Status: We Did It!

Good news! Thank you, Enuf, for posting this idea on IdeaX and to all the Community members who commented on this idea.  I am happy to announce that the CAG website is part of the Best Buy Affiliate Program.  In partnership with CAG, we are now providing them information about our deals and promotion which they can post on their website.  Other ways to receive information about our exclusive gaming offers are by signing-up for our @Gamer magazine, checking out BestBuy.com’s gaming offers, viewing our weekly ad or joining the Reward Zone Gamer’s Club.

One great idea from IdeaX and our Gaming Forum boards implemented.  I look forward to the next.  Game on!

Call it the "Best Buy your way in" deal of the week and put it in the weekly ads. Keep a healthly mix of offers covering all platforms(Including the greatly overlooked PC)

 

1- Buy any 3, 4 or 5 games featured in that weeks ad get 25%, 35% or 50% off a GCU sub

2- Buy any console, 1 accessory & 2 games get either 50% off or a free GCU sub

3- Buy any console, 1 game & warranty get either 50% off or a free GCU sub

4- Spend $150 on gaming get 50% off a GCU sub

5- Spend $200 on gaming get a free GCU sub

6- Purchase a Sony TV or tablet + a PS3, PS4 or PS Vita get 1 yr free PS+ & a free GCU sub

7- Purchase a MS tablet + X360 or XB1 get a free 1 yr XBL sub & a free GCU sub

Maybe some deals only warrant 1 yr free vs 2 yrs.

 

Status: We Did It!

We did recently have a promotion where you get a free membership to Gamers Club Unlocked when purchasing either an Xbox One console or a PS4 console.

At least print about them on the reciepts! Store #364 don't have a clue about them and I'm sure the other stores follow suit. I thought companies were supposed to know all about the inner workings of their companies but some do not?

 

I hope I'm making sense, perhaps integrate the forums experience into part of their training and make them aware that these forums exist and what their purpose is. 

Status: We Did It!
Hi hockeycanuckjc, Since launching Best Buy Unboxed in 2008, I have worked to champion the Community among business teams, our retail locations and customers. The Community annually assists millions of customers and has had over half a billion messages read on it. Best Buy posts information on the Community about our latest products and answers customer questions; superusers like you help drive a lively and robust conversation. To help raise awareness of Best Buy Unboxed, I attended an annual company event and spoke with hundreds of BlueShirts and Geek Squad Agents about the Community and how they could “Be a Link” in the online customer experience by joining the online discussion. Our internal communication team also has published several Employee News articles, and last month in our internal magazine, we had an article about how employees can be more involved in the Community. In June, during trainings that occurred at all our stores, information about Best Buy Unboxed and our other social media channels was highlighted to all BlueShirts and Geek Squad Agents. My team and I will continue to work with internal partners to message the importance of Best Buy Unboxed to our business, employees and customers. Thank you, hockeycanuckjc, for all the work you have done in the Community over the years. You have had over 4,000+ posts, read over 68,000 messages and been 100% awesome. Gina

Wedding gift registry

Status: We Did It!
by conkt21 on ‎03-12-2012 11:18 AM

Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...

 

Thanks,

Connie

Status: We Did It!

So this one has been a long time coming, and I have always thought it was a great idea. We agree that Best Buy is a great place to create a wedding registry, so we are pleased to offer one.  Find more information and to create a registry, go here on BestBuy.com

Online Employee Discount

Status: We Did It!
by evantdeane on ‎12-06-2012 09:12 AM

I've been at Best Buy for about 2.5 months and, as it being holiday season, I'm thinking of my employee discount. To receive our employee discount, we can either buy in-store or by calling a phone number to make our order. I think it would be awesome if we could do the orders online by having an employee link or something where we can log in (via employee login information) and make purchases. Has this been talked or thought about before? Is there any chance of this happening?

Status: We Did It!

Although you still can't use your employee discount on www.bestbuy.com, you can now use your employee discount online at the mobile version of our website of m.bestbuy.com. I would suggest first adding the items you want to buy on www.bestbuy.com, and then checkout on m.bestbuy.com.

RZ points at checkout

Status: We Did It!
by andysamland on ‎12-22-2012 07:39 PM

So we all know how many hoops you have to jump trough to get RZ certificates, and as an employee I can't even count how many times I've been asked if I can look up their points mid transaction.This leads me to the idea that since we can look up their rewardzone account info to get them the points, then why can't we also instantly use their 'points as well instead of having to print out paper copies or having to scan their phone. I feel as though it would be to more use as the consumer and also streamline the process at the register. If there's a prompt for using the Bestbuy credit card, so why not the RZ points as well Smiley Happy just a thought from both a consumer an an employee alike

Status: We Did It!
@bobberuchi, thanks for posting here. I forgot there multiple ideas on this. As I stated in the other thread on "I am glad to report that Reward Zone members can now automatically redeem their reward certificates at the register without having to print them out in advance. Members would still need to generate their certificate in advance, from the points they have acquired, but do not need to print them out. Thanks again!"
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