|By submitting an idea to IdeaX, you agree to our Terms & Conditions.|
Everytime I go to bestbuy.com I always get a store that is not local as my "preferred store". It's usually a store way out of my zip code. If I select a preferred store when I sign in, why isn't it automatically my store when I log in? Please update your website for Preferred Store to be the default store automatically rather than ALWAYS having to change it.
Example: Being in North Jersey, I should have the Rockaway NJ Store be my closest store, not Whitehall PA. When I sign in, Rockaway is my preferred store, but Whitehall PA is defaulted.
Please fix this! This is pretty annoying to deal with every time you log into the website.
This is a filter that allows you to see items that have been recently added to BestBuy.com (not the same as release date) so you can see what new products have been added to the website.
This would be a simple implementation as the framework is already there and there is already a simular filter exists for pre-orderable items.
The filter would use data assumed to be already in the item database and can have a 7 day, 30 day, and/or 90 day checkbox option or an order-sort based on when it was added.
I personally would love a feature like this because I like to pre-order games and keep my technology new and such a filter will save me hours of research and searching manually through the website for products.
Vote Me Up!
The 24/7 Elite customer service line is not helping anyone and only frustrating customers The line is limited to My Best Buy program questions only, which include the following as stated;
* Points Balance
* Reward History (Last 5+ transactions)
* Certificate Status
* Attach Missing Points
* Points needed to next certificate
* Spend needed to reach next tier level
Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning? All of these issues can be resolved during the day. The forums and moderators are already an excellent option to resolve anything related to these issues.
If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it. Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.
If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.
I'm not sure maybe I'm wrong. I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline. I'm assuming it is very costly to keep up such a service. I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.
I'm noticing on a lot of items that have "pre-orders" there are already glowing reviews for the item, which is silly because there's no way you've had a proper opportunity to sit down with the device and really "experience" it when the item isn't even shipping yet. The speciifc item I'm referencing right now is the new Samsung Galaxy S8's, which weirdly enough all have 5-star glowing reviews even though no one has even received their devices yet. But it's certainly not limited to these, I've seen it in the past on pre-orders too.
There are a lot of customers out there that rely on these reviews to make "informed" decisions and a lot of these are your "not so tech-savvy" people that would rather rely on, what they perceive to be honest and informed, opinions [living vicariously comes to mind] and this not only taints the review pool but it also makes people question the validity of other reviews on BestBuy.com as well and you'll recall there was some major fall at a large online marketplace seller over this, this past year that resulted in the them completly over-hauling their review system where it now hides un-verified reviews and only shows them after you specifically click to see them, among other strict changes (i.e. there's a very strict minimum amount of characters and they use bots to scan reviews to make sure they're relevant - i.e. about the product, not the shipping experience, etc. etc.).
Best Buy should consider secure smartphone charging stations as a customer amenity. The smartphone "power gap" is real. Snap, tweet, pin, igram, Facebook, Vimeo, youtube, games and shows all on a smartphones make it so. Incremental traffic, longer dwell times and bigger baskets may be a by product and those are good things.
I think it would be awesome if you all could place a kiosk somewhere in the store where customers could input their name, phone number, and the department they needed help with. When an associate was available, they could select the next customers name and the customer would get a text saying "Harry is ready for you" in a designated area in that department. This would allow your customers the freedom to browse the entire store, while still being confident that they were on a list for help (customer given 5 minutes to arrive at designated area). This would cut down on customer frustration as they sit there and watch the employees getting swarmed with more agressive customers. This could also provide a valuable metric on the average time a customer has to wait in each department to get help.
Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel. You are missing out on HUGE opportunity. I just used Amazon instead of Best Buy for this very reason. I was able to go right to my balance without having th physical card. GET INTO THIS CENTURY PLEASE!! IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.
I generally like to submit product reviews for the items I purchase--because I like getting the points boost--and followed the link in an email I got today to do so. My issue is that it took me to a page showing all my purchases for the past few months--even ones I'd already reviewed. I really think it would be useful to customers to have an easy way to figure out if they've done a review for an item, short of writing a review and having it get rejected as a duplicate after putting that time into it. Searching through some of the 120 reviews on one product like I did today isn't easy, either.
-On the rewards points history, include what product review the points are for. You could do a +/- dropdown box like for purchases.
-When taking customers to the purchase list via the email link, have text indicating whether or not a review has already been done for that product.
-Have a page within rewards that shows "my reviews/reviews I've submitted", just like Amazon does.
It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.
Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.
Some open box items don't have a "justified" markdown on them. As an example, if I'm looking at an open box Apple Watch they're 9% off for something that someone could have had for 14, 30 or 45 days and could have very well sweat in, etc. Looking around at all my local stores, all seem to have a fair number of these available on hand, presumably because for $30, most people opt to probably buy it new and sealed, just because people's hygiene standards and activity levels are different.
Although I'm using a Watch as an example, this could apply to other things around the store such as Monitors/TV's (where you have to wonder how long they were used/left on for); laptops (where you wonder about how many battery cycles have been used); etc. Adding double or triple points to these, where in most cases you're [barely if not] just saving sales tax would be an added incentive to purchase these and add more confidence to the purchase.
Double points could apply for certified condition items and triple points for excellent condition items; items below excellent condition usually get a pretty fair markdown but if you wanted to be nice these could get triple points as well.
I have a different login for the bestbuy.com site, the bestbuy credit card, and the bestbuy forums. I should not need to remember 3 different usernames and passwords just to do business with one company.
It's the 21st centuary and you guys are supposed to be a technology company.
A good friend of mine manages a (carrier) retail store and I recently had the opportunity to tour it and there's a lot of great things that Best Buy can learn.
They only have two computer-based point of sale systems for the entire store, for cash transactions, and I know this may seem impactical in a store like Best Buy but it would be interesting to see what would happen if you had 1 computer-based point of sale system for every 3 tablet-based ones. The idea being that customers can checkout anywhere in the store and it also creates a more "in-the-moment", personable shopping experience too. With the move to mobile payments and cards at an all-time high, this also makes more sense, logistically. The 1-in-3 rule, also ensures that certain departments like Customer Service and Front Lanes still have some computer-based POS systems too and that could be where customers paying with cash or check go to checkout, but to be honest & fair a majority of transactions nowadays happen via plastic or mobile payment.
The other cool thing I saw here is that they have kiosks where you can pay your bill. So instead of sending customers to customer service to pay down/off their cards, you could simply have self-service kiosks at the front of the store where customers could do this on their own.
Finally, the store has a queue system where you can check in and tell the person what you're there for and your name shows up on TVs all around the store so you know you're place in line. I don't think that this system (in its entirety) is right for a store as large as Best Buy, but it would seem like you could take the "Book-a-Blue-Shirt" pilot (for those not familiar it allowed you to check-in, in-store via the Best Buy mobile app, and schedule an appointment for assistance) and improve it by adding beacons to the store where employees can know approximately where in the store a customer is, based on proximity to a beacon. Customers could use the app to see their place in line and they would get a push alert when it was their turn.
Picking up items takes too long mostly because of the long pick up code you assign.
I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.
Think of the possibilties of this. Your store can use it to identify the picked order and even the box its in.
Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).
I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.
Suggestion for bestbuy.com when shopping for a laptop. Many of them say “Note: DVD/CD drive not included” and yet there is no way in left side selections to exclude these. In features CD and DVD are not choices.
i have an item in my wish list that is currently backordered 4 to 7 weeks. it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"
i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.
hope other customers agree and make this happen! especially around the holiday season.
It would be great if items on a list (either all my lists or just one of them) could drive an alert when that item is part of a:
a) Flash Sale
b) Deal of the Day
c) Weekly Ad
e) Discounted / Discontinued / Open Box
Tracking the original price against the current price could incent me to buy when I see it for less through a notification from BestBuy.