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This feature seems like it's almost there, as you can currently view purchases (even those made in store) from your MyBestBuy account, but it would be extremely beneficial to be able to reprint your own receipts and have it look like an actual receipt, versus right now, I have to print the part of the webpage that shows my order and hope that it passes for a receipt.  Two places where this would really come in handy is with insurance (I keep receipts for inventory purposes) and I generally do a good job, but every now and then I misplace one.  

 

Another example would be for issues that require repair under manufacturer's warranty and on some things with warrantis longer than a year receipts fade so one could simply go in and re-print their own receipt (Best Buy should also, on that note, extend how far back you can search receipts).

 

The most prevalent benefit of this idea, is that it reduces traffic at customer service and it's another way to drive loyalty (i.e. the MyBestBuy program) to customers that may not yet be members. 

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Would anyone else like to see this functionality? Make sure to vote for an idea if you like it.

It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.

 

Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.     

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I would love to see actual osha approved headphones that can double as ear protection. I'm a mechanic in the military and want to find a pair of headphones I can wear in my shop as ear protection and use them on the range for shooting. There is a company that makes them called isotunes. I would love for you guys to carry their stuff I know 40 people just at my shop that would buy them. I'm also an employee at store 47 and have been asked by several customers about something like this
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Would anyone else like to see us carry this type of headphone/ear protection? Make sure to vote for an idea if you like it.

Gift Cards!!

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by rromagnole on ‎11-28-2016 08:24 PM

Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel.  You are missing out on HUGE opportunity.  I just used Amazon instead of Best Buy for this very reason.  I was able to go right to my balance without having th physical card.  GET INTO THIS CENTURY PLEASE!!  IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.

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You aren't the first customer to make this suggestion, and I have to agree with you here. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

It would be great if items on a list (either all my lists or just one of them) could drive an alert when that item is part of a:

 

a) Flash Sale

b) Deal of the Day

c) Weekly Ad

d) Promotion

e) Discounted / Discontinued / Open Box

 

Tracking the original price against the current price could incent me to buy when I see it for less through a notification from BestBuy.

 

Thank you,

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As a consumer myself I love this idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Suggestion for bestbuy.com when shopping for a laptop. Many of them say “Note: DVD/CD drive not included” and yet there is no way in left side selections to exclude these. In features CD and DVD are not choices.

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Would anyone else like to see these as choices for laptops on BestBuy.com? It's most likely not there since I believe manufacturers are getting rid of these drive altogether.

Make sure to vote for an idea if you like it.

Picking up items takes too long mostly because of the long pick up code you assign. 

 

I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.

 

Think of the possibilties of this.  Your store can use it to identify the picked order and even the box its in.

Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).

 

I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.

 

 

 

 

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Interesting idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:

 

  • No need to carry physical gift cards to store (just give the member ID or phone number to look up and use them)
  • No need to physically type the card number and pin at the time of checkout
  • Keep loading the card in my accounts section and use it as needed
  • No need to maintain physical card, remember which card has balance and eliminate chances of a misplaced card

I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.

 

Regards,

 

Hitesh

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I think this is a terrific idea. Who else would like to have this option? Please remember to vote for an idea if you like it.

Movie Club

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by Freakeritzcovie on ‎11-23-2016 12:43 PM
I have a suggestion that I've been thinking about for awhile. I'm a Gamers Club Unlocked member and I think it's one of the best perks of Best Buy; however, I wanted to suggest a membership for movies too. I buy all of my movies at Best Buy, and believe me, I buy a ton of them, but I always wonder why Best Buy has never explored a membership for people that buy movies. Not only would this work great for current customers, it would also allow Best Buy to bring in new customers as well because to my knowledge there aren't any programs like this from any of Best Buy's competitors. I know there is still a huge market for people that buy blu-rays and a lot of your customers come in simply to buy a movie. It would be a great addition to the perks offered by Best Buy.

-Nick
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I believe this same idea was posted in the past, and I liked it then. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

So the new MacBook Pros are beginning to ship and the number of computers with USB-C/Thunderbolt 3 is only growing thanks to adoption by PC and Google [Chromebook] OEM's. Yet visiting Best Buy stores in the area, the USB-C accessory sections adjacent to the Apple areas are bare and empty...some would even call them a ghost town.This seems to suggest that Best Buy is seeing unprecedented demand for these but they don't seem to be lifting replenishments on them seeing as they are always sold out and employees will tell me "oh yeah we got 2 of those in and they flew off the shelves).  And this is not just the Apple-branded ones, but the J5 Create which appears to be the only multi-port USB-C/Thunderbolt 3 accessory Best Buy is stocking (which is a whole 'nother problem in itself when you can go online and there's a seemingly unlimited number of variations of these).  

 

Another way of highlighting the Idea/Problem is if you type USB-C into the search bar on BestBuy.com it returns 25 items total. If you type it into a competitors site, it returns 518 items, all of which ship in two days. 

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Would anyone else like to see these accessories stocked in larger numbers? Make sure to vote for an idea if you like it.

Coffee makers but no coffee

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by JoshuaFirstenberg on ‎12-28-2016 09:47 AM

BestBuy sells a lot of Keurig coffee brewers and k-cups but they do not sell VUE System Coffee pods.

Adding this item to your online store would seem to be a simple task.  If priced rigth (staples and bedbathbeyond), I'd be buying my coffee from you.

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Thanks for the suggestion. Would anyone else like to see up carry these coffee pods? Make sure to vote for an idea if you like it.

Elite and Elite+ Membership suggestion~

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by Zenopo on ‎01-16-2017 10:30 AM

Why not have an annual fee similar to Amazon Prime? Let's say $100 a year for Elite and something like $200 for Elite Plus. I'm a new member to BestBuy and felt it necessary to suggest this since the only way to get either status is pretty steep for not that great a pay off and because I'm a fan of Amazon Prime and what it offers.

This also just makes more sense to me, why pay over $1,000 for something that offers less then something like Prime which offers more and costs less?

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I kind of like this idea. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Currently, a purchase of a physical new game is 20% off for a Gamers Club Unlocked Member. However, with the increase in digital games and functionaility of the newer consoles, Digital versions of the games are becoming more viable and purchaseable at retail.

 

My suggestion is to add Digital Copies of Games to be 20% as well as the physical copies. This would not apply "Value" based cards (such as Xbox $30 or $50 value cards). 

 

Example:

 

Titanfall 2 is available in a physical disc ($59.99 or $47.99 as Unlocked member). The digital card is $59.99 with no discount.  

 

I know many people who would buy the digital card over the physical disc.

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Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Would the average consumer know that BestBuy.com sells luggage sets?
How about grills?
How about an outdoor fire pit?
How about a drum set or even a acoustic guitar?

BestBuy.com sells all these things but I doubt people know this, especially consumers shopping in the store.

My idea or suggestion would be that BB should have more advertising and signs in the store showcasing some of what is available online and maybe even having tablets or computers displaying the product so the shopper can see and potentially purchase.

What do you guys think?
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I think this is a great idea! Who else would like to see this happen? Make sure to vote for an idea if you like it.

Products to Carry

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by SarahJohnson on ‎01-05-2017 09:29 AM

I love buying my expensive small appliances at BestBuy (like my Vitamix & Excalibur dehydrator) due to the zero finance plans. My request is for BestBuy to start selling Instant Pot Pressure Cookers and the new KitchenAid Pro Line Blenders. These are excellent products to carrying during the new year when everyone is attempting to eat clean.

 

 

Thanks!

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Would anyone else like to see us carry these? Make sure to vote for an idea if you like it.

Classes for techno-idiots

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by JoyceJoynerWise on ‎11-11-2016 06:53 PM

As a member of the baby boomer generation, I would like the answer to many modern day mysteries.  Such as: "what is an I-Pad?  What is a Tablet?  Do I need one of these?  What do they do?  How do use one of these devices?   What is a "tweet"?  (Isn't this a sound that birds make?)  What exactly is a "smart" phone?  How do I text? How do I get "online". etc,etc,etc.

 

I have inqired at all the schools in the area and no one offers any kind of training or information in these areas.  It might be profitable for Best Buy to offer (for a fee) various classes to those who are not techno smart and also the opportunity to purchase these items direct from the store.  I, for one, would probably purchase more electronics if I just knew how to use them.  I would imagine that there are many out there of all ages that would love to have the opportunity to learn new skills and to keep up with everyone else.  How about it?  It's an untapped market.

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I believe the Geek Squad does occasionally put on workshops just like this in larger metropolitan areas. Would anyone else like to see this be implemented? Make sure to vote for an idea if you like it.

Points need to be assigned for purchase made using Best Buy gift card, not for buying the gift card, since best buy gift card can be purchased from other stores or website other than best buy.

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I can't deny you have a valid point here, and I would be interested if others felt the same way? Make sure to vote for an idea if you like it.

Mobile app on iOS

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by michaelilhardt on ‎09-27-2016 04:41 AM
I think it would be a good idea to have an option to look at the ad page by page instead of only having the option to use a drop down menu to select each category. It should be page by page display and then the ability to click an item on the page to get more details on the item. A great example of this would be the Target iOS mobile app.

Let me know what you think.
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Would anyone else like to see this as an option on our app? Make sure to vote for an idea if you like it.

Movie/Music Club like the Gamers club

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by llswanson on ‎06-16-2016 12:01 PM

I know this idea has been listed before, but I am asking for it again.  There has to be a way to have a Media Club that makes money like Gamers Club does.  Pre-order with In-store pickup to your local desired store would also be welcome to heavy media consumers, especially when they buy the high end media types. This should also help with knowing popularity and possible inventory needs.

My spouse goes to Best Buy every week for music and movies has for years. Best Buy has serious issues with keeping these sorts of customers happy.  Buying on line has produced 100% broken CD/DVD/BlueRay/4K/3D disk cases from Best Buy delivery, therefore he will not buy on line (also mentioned on this site by someone else the idea to have better packing). You can't order for in-store delivery either, the app will only point you to stores that have the item you want many miles away from where you are but will not let purchase for pickup to your desired store. You know what happened next? He went across the street and bought the items from Barnes & Noble.  I would say that is happening a lot.

I have to hear every week about the failures of Best Buy in this category.  Either Best Buy competes in this space orget out, but this cannot be the standard.  We buy highend Magnolia gear which we cannot get any media to play on any of it at Best Buy, very, very frustrating.  Please Help!

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Would anyone else like to see this type of membership program added to our My Best Buy rewards program? Make sure to vote for an idea if you like it.

Better Packaging

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by Pete65 on ‎12-18-2016 07:46 PM

We ordered and received an item from Best Buy recently that was intended to be a xmas present for our son. There was no outer packaging. Someone literally slapped a mailing label on the box and shipped it out. I have 3 issues with this:

 

  1. The gift (not cheap) sat on our porch where anyone walking by could see it and help themselves to it if they were so inclined.
  2. Our son came home and saw the gift.
  3. The box was damaged. Good chance what was inaide was damaged too.

My idea, which is not terribly original or complicated is to put items in a generic box or even a Best Buy branded box (free advertsing) so the items are not damaged and no surprises are ruined. It could even be an optional service if cost is the issue.

 

It's an extra step and more expensive, but customers would appreciate it. Amazon does this as do most other retailers.

 

 

 

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I believe it depends on whether or not the manufacturer's packaging is designed to be appropriate for shipping or not. I know we do ship out many items inside non-manufacturer packaging. Would anyone else like to see us ship everything in boxes of our own? Make sure to vote for an idea if you like it.

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