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Sure, it's probably easy to go into a Bestbuy store and buy a gift card each time you want to save for a Best Buy specific purchase, but my idea would work similar to the Pitch-In card, except that it's for one person.
For the sake of this suggestion, let's call it a Flexible Lay-Away Plan or for short FLAP.
FLAP would work like this:
1) Visit a bestbuy store
2) Take the item which you desire to purchase to any cashier
3) Cashier Scans the item, and with an added POS feature, a gift card transaction is generated with a value that is at least 10% of the purchase price of the desired item. Since the FLAP will remove the item desired from the available inventory, and administrative fee of $3.00 shall apply.
4) The item desired WILL NOT be held for the customer to pick up, however, the FLAP program would reserve the item in it's inventory. In the case of purged/discontinued items, only Lay-Away the price of the item. If the same item is not available, managers will find a like-styled item, and adjust the price accordingly.
5) Customers should immediately activate their card. During activation:
6) As a bonus for customers to acheive their major electronics purchasing goal, upon successful completion of funding their item something free should be offered relative to the item purchased.
A downside of FLAP would be that customers change their mind on making a purchase. A suggested cancellation policy, that is fair should be:
As a way bring in foot traffic & cut short the time between a customer mailing in games & recieving the giftcard I have a possible solution. Give the customer the option to mail them to their local store and/or drop them off via the previous Ideax found here( http://www.forums.bestbuy.com/t5/ideas/v2/ideapage/blog-id/IdeaX/article-id/4942/page/2#comments). The process for the customer will be greatly expedited allowing them to begin re-investing their credit back into their local stores which makes BB more competitive.
I realize this added volume will mean more work for the local store reps(too bad there`s no dedicated game reps) & there will be an extra step in the store process but this type of service will pay off. The faster the customer gets their credit the faster they can spend which is what BB wants. Now with pretty much every retailer taking trades having the best ways to trade is what will seperate BB from the pack.
I saw something on a website that I would LOVE to see on Best Buy which is to sort by biggest discount. Sometimes a great deal is better than the lowest price. For example if a computer is within my budget but not on a fantastic sale, maybe I would go a little outside of my budget for one that is better but REALLY on sale.
The way I would impliment it as an option where price range is now. If a customer wanted to spend X amount of dollars, price range is fine. But if a customer just wants the very best sale price they can get, then it makes more sense to filter by a choice of biggest percentage off and biggest dollar amount but make sure to include rebates.
I know a lot of people just like getting a bargain or the best deal. If the choice is a lower cost item that's $13 off or a higher cost item that's $50 off, maybe you could convince them to go with the higher cost item. I can see where that would be very helpful especially in TVs where there are so many to choose from that it just might come down to getting the best deal on the best TV.
I try to avoid digital downloads of games/software. In large part becuase sometimes the servers are very slow. It can take a very long time. Sometimes the download was corrupt and it goes belly up after a couple hours etc...
I have a good internet connection, but sometimes I simply takes a long time from a lot of factors. I can download a 5 GB game directly to my Xbox in less than 30 minutes direclty from MS. Cannot do that when downloading from BB or GameStop.
What I would suggest is that Best Buy stores have a Digital Download Kiosk.
Customers can buy a game in the store and download it directly to a USB Drive or an SD card. Along with the intall files it also sends a .txt file containing the Activation Code, which is also printed on the receipt and or sent in an email.
This could have other benefits such as extra sales of large USB Drive and SD cards. Point of Purchase as it were.
Customers could have a hard copy back up of their software
A kiosk could be linked to Best Buys Servers via a T3 or faster for very fast transfers
A kiosk could be loaded up with thousands of titles for download.
Best Buy could see increased sales of older games without taking up shelf space.
A Customer could purchase a number of games on line and then come into the store and get them all at once.
Now I don't know if you can install a game to PS or Xbox from a jump drive. If you cannot then this would diminish the value.
Seriosuly please fix the Hotline. I do not see a point of having a number to call and then get transfer to another department. As a member of the elite and elite plus group, the 24 hour hotline should ALLOW me to place order, price match, etc. AND please "Spend some time training the customer care people to stop dropping calls if they don't know the answer."!!!
I think that this is an idea that Best Buy should consider greatly. I am a hardcore gamer and probably purchase ten games per year or more from Best Buy and that is just for me. I buy plenty of games as gifts as well. So I would say I buy about 15-20 $60 games per year. That a lot of cash ($1000+). I have recently been considering taking my gaming business elsewhere due to the current state of GCU. It used to be such an amazing deal and a great way to reward your most loyal customers. You would get a monthly magazine and $10 for every $150 spent, not to mention the amazing "5 for $100" and "Victory Can Be Pre-Ordered" promotions. Now, the only thing of mention is 20% off new games. While this is an amazing deal, it also is not. Lets take a look. Lets say you buy 5 games per year. Under the old system you would pay $15 for the membership and get $20 per game in certs, plus an extra $20 for spending $300. That's $120 in certs - $15 membership cost = $105. Under the new system, you get $12 off per game plus $10 in certs. That's $22 per game or $110 but the membership costs you $120 instead of $15, so you lose money. Here are my proposed changes to the program. If I don't see a positive improvement to the program soon, I will be switching to Amazon most likely.
1. Change the membership cost to something a bit more reasonable and add a one year option. $59.99 per year or $99.99 for two seems fair. That way people are saving money by going with the two year option.
2. Get rid of the magazine. It is pointless now that it is no longer print. I mean, it was nice to get a magazine in the mail every month which is why I still subscribe to GI, but now that it is digital only, it is dumb. By the time the magazine is available, I have known all the "news" for weeks or longer thanks to the internet.
3. Extend the 20% discount to accessories.
4. Keep the $10 pre-order bonus for free My Best Buy members but make it $15 for Unlocked members. Why are the people that pay $120 for their membership getting the same bonus as those that don't? Also, add new games to this list on a regular basis. A good way to do this would be to add new games every quarter. So say, add new games for Jan-Mar, then April-June, etc. There are so many games that I would purchase if they were part of this promotion.
5. Give bonus points for pre-ordering and picking up ANY game within a week of release, not just the ones on the $10/$15 promotion. Say if a game isn't on that promotion, you at least get $5 bonus.
6. Bring back the $10 for every $150 or maybe even $5 for every $100.
7. Get rid of the ridiculous 3 game limit and only ban someone if they are clearly abusing the discount for resale purposes (i.e. you notcie them buying ten copies of every game that comes out). I don't want to have to keeo track of my game purchases and worry that buying a gift for someone might put me over my limit and get my account deleted.
8. Have prizes like GameStop does with their Epic Giveaways (signed games, chance to go to E3, etc.)
Any chance you can do bigger packs that have more then 25 discs in them? I love the price but would love to see an offer from Dynex competitive to what other manufacturers of blank media have at BBY,
Best Buy needs to make some changes if they want to not lose customers. They have been making several negative changes for a couple of years now and I am getting fed up.
1. Why do I have to choose between flexible financing OR rewards? I will just go to hhgregg where I can get 5% off AND up to 24 months no interest financing.
2. Why do I have to spend $1500 at your stores in a year just to get the normal 30 day return policy offered by every other company for free? 14 days is a joke.
3. What kind of a joke is 10% or 25% extra rewards for Elite/Elite Plus members? So if I spend $5,000 at your store, I get an extra 1250 points ($25)? Again... what a joke. At least change it to 25% and 50%, it should really be 50% and double points for Elite and Elite Plus respectively.
4. I bought a game for $60 when it first came out. With my 20% off for GCU, it was $48. Within a month of release the game went down to $45, so I called for a price match. I was told that I would only get $3 back because I paid $48 and that I could not get 20% off the price matched price. So GCU is essentially of no value. I would be better off not having GCU and just wait for the game to go go down (most do within 30 days) and get the price match? I could have gotten the $45 price match without having GCU and saved myself $120 for the membership. The 20% off needs to apply to price matching as well because GCU is a PAID membership. If this is not changed, I see no value in the service.
For people like me who are getting confused about their current point balance, I think an extra "running balance" column in the "purchase history" link would be helpful to help members keep better track of their points. It will be like how credit card websites do it.
Amount Points Earned Running Balance
Far too often I've gone to Cowboom to check out the pre-owned PS3 slim models that're available for sale and found that most of them are missing everything but the console itself and/or they look like someone tried cleaning them with a hammer.
For stuff like game console trade-ins, everything should be required and any accessory values should be baked into the set price for the console(s).
As it stands now a controller for a console is NOT required for trading in a console and if someone goes to trade one in it's only worth about $10. For $10 I know I would NOT trade in my controller with a console either.
There needs to be a set price for all consoles for trade-in and REQUIRE that all accessories are included or the value drops to a low price to allow for finding and including the missing items before repackaging it for sale.
Right now on Cowboom there's only 3 listings for a 160gb PS3 slim. They're all FAIR condition and between $199.99 and $209.99 and ALL are missing everything but the console itself and/or a power cable. That's insane when you can buy a new super slim(12gb model) for $200 and get a controller and everything else it's supposed to come with.
I could actually get better looking consoles from the local flea market and they'd be complete for probably less than those prices.
I would love to see Best Buy take on a more proactive approach to encouraging people to recycle used ink & toner. I understand that, as of now, Best Buy currently does offer a recycling program, but I would love to see them roll it into their rewards program to really encourage people to take advantage of it. This could implemented in a few different ways:
(1) Offer a coupon for an extra 5% off ink and toner for recycling. This would be the easiest to implement because if one is recycling ink or toner one would most likely be looking to purchase replacements, so for Best Buy this would offer the quickest ROI on this type of program.
(2) Offer 250 points for each toner or 50 points for each ink cartridge. This is based on the fact that ink cartridges need to be replaced quite a bit more frequently than toners and in most cases, people are replacing sets of 2 or 4 on ink cartridges, depending on if the machine is a tri-color or individual ink model. At the end of the day, every toner or 5th ink cartridge would equate to a $5 rewards certificate, which for most inks or toners is a very small discount, but it's still something to encourage people to do the right thing when it comes to disposing of used ink/toner.
Lastly, the largest benefit to either method you decided to implement would be that you would lock the customer into buying ink/toner from Best Buy and handily pull customers from office store competitors.
Would be great to see this item on the long list of pre-order requests. this would be great for fans of the series and to receive the desk calendar as well. please add this to the website as soon as possible! i will cancel my pre-order from another vendor to go with best buy.
I think there's an opportunity for Best Buy to both create value for it's Elite+ members AND increase attachments on it's protection plans on laptops if it were to offer Elite+ members of it's rewards programs that purchase laptops over $999 with Total Assurance plans a loaner laptop in the event that something were to go wrong with their computer that would require it to be checked in over a 24-hour period. The program would NOT have an additional cost, you'd just have to meet the criteria.
The hows and whys:
(1) The person would need to be Elite+ (spends over $3500 in a calendar year. These are your customers that have proven themselves "loyal" to Best Buy and are less likely to try to defraud or abuse the system.
(2) The customer must have purchased a computer $999 and up with Total Assurance. This would mean the cusotmer spent at least $1200 on the computer purchase alone which would warrant the argument for a loaner in the first place. Someone spending that much on a computer probably can't afford downtime. Average turn around times for repairs are usually WEEKS not days for computers.
(3) You could require a credit card hold for the amount of the loaner computer to cover any possible "incidents" - similar to what a hotel does when they loan you a room. The loaner computers can be generated out of open box computers versus reselling or sending them back to the manufacturer. You don't have to have a ton of but maybe keep half a dozen of each model on hand and make them available on a first come first serve basis. Like a car dealership, you're not expecting 4 dozen defective same models in a day, but you're pacing yourself for the rainy days and the loaners are only out until the computer returns from service in which the customer has 24-48 hours to return the loaner or pay a per day rental fee (extra revenue for Best Buy and encouragement to return these on-time to the benefit of other customers). These loaner computers could be previous generation models (i.e. Surface Pro 2, Lenovo Yoga 2, 2014 MacBooks, etc.). In most cases, if you're using a protection plan your computer is 1-3 years older anyway. The unique situation that came out of this for me at Fry's is the loaner computer was faster than MY computer. The more time I spent with it, the more I realized I've had plenty of issues with my machine (it had been in for service for over-heating 3 tiems) and this new ones faster, lighter, better battery and I'd be hard pressed to hear the fan ever come on (veruss mine which could give your leg a farmer's tan with how hot it got) etc. etc. and all of a sudden I went from waiting for my computer to come back from service to considering a new one (DEFINITELY a win).
When people post reviews online, they are posting their personal experience with a product. When people go onto their reviews and down-rank them just because it's not something they would personally purchase it actually creates an environment where people don't like leaving feedback/product reviews. Why not keep things positive and have a thumbs up option and if you don't agree, you don't agree.
I am not saying that disabled people have a hard time browsing Best Buy I would like to see a special section that has technology that can help people with a disability. You guys already sell that Insignia HD Radio that caters to that demographic and I would like to see other products follow suit. And like I said, a special section in the store catering to products for the disabled
I would like to use my Microsoft Bing Rewards points on Best Buy gift cards. Amounts of $5 / $10 / $25 etc would be great. Amazon, Gamestop, Target(via Tango cards) are participants, but would prefer to shop at Best Buy.
Best Buy's online store is lagging behind other online stores. I can't believe we still don't have a way to change our payment method on Best Buy orders. This should be a given and shouldn't even require discussion or voting. Just do it already, Best Buy. It's 2015. Catch up with your competitors already.
It occurs to me that many customers lose their pre-orders of games and other products because they use a debit card or some such and they have insufficient funds in their account when Best Buy goes to charge.
To this end, perhaps the programers could build in an auto email alert to send out to pre-order customers 7 days prior to release informing them that in the next week Best Buy will be charging their account and that they should insure they have sufficient funds. And that if they do not their order may be canceled.
I look at the forum regarding all the Pipboy cancellations and I am willing to bet that nearly 100% of them are becuase customers do not have sufficient funds.