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These giant Store Pickup stickers you put on the DVD & Blu-ray slipcovers are awful--every time I try to remove these they destroy the slipcover artwork. I wish you would go back to putting store pickup items in plastic bags instead of these awful stickers--or at least put them on the plastic-wrapped blu-ray inside instead of the outer slipcover!

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Would anyone else like to see us no longer put these stickers on DVD/Blu-rays? Make sure to vote for an idea if you like it.

0 Votes

Square revolutionized the idea of a mobile POS solution for the "everyday Joe" (or Jane) at a time when POS solutions usually costs well over the thousands of dollars. Since then, Paypal, Shopify, Clover, Intuit and Microsoft have all come out with competing solutions because the number of small businesses and startups is only increasing every year.

 

The issue for Best Buy is they only carry the Stands and/or the standalone chip/NFC readers.  If someone wants a complete solution, such as the cash drawers, barcode scanners, receipt printers, etc. You're sending that business online and to give you an idea, it's the difference between a $169.99 sale (for package with Stand & EMV/NFC reader) versus over $750 for the cash drawer, barcode scanner and receipt printer with the Square Stand.  

 

That being said, pricing for the component (Stand with NFC/EMV) that Best Buy DOES carry is the same, which rolls out the red carpet for someone to just go online and buy everything together from Square.  The other opportunity here is to create a bundle where if someone buys all the Square stuff and an iPad there's a savings. It doesn't have to be significant, but if you think about the revenue that would be generated just by a 10 or 15 percent increase in FULL solution purchases (all components plus iPad) from Best Buy that would be pretty substantial. 

 

The most requested accessories (for your reference) are the cash drawer, barcode scanner, (wired) printer -- because there is a bluetooth one as well and the receipt paper rolls. 

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Would anyone else like us to carry these items? Make sure to vote for an idea if you like it.

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Website improvement, backorders

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by nlanier on ‎11-30-2016 07:49 AM
Implement a tag for items that are backordered!!!!

Customers are having to call CS to find out that the item they ordered is backordered.

How hard is it to show beforehand that the item is backordered?
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I have a feeling it would be extremely difficult to do this as item become backordered and come off backorder on a daily basis. Given the sheer number of items we sell it might be next to impossible to keep the website updated accurately. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Gift Cards!!

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by rromagnole on ‎11-28-2016 08:24 PM

Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel.  You are missing out on HUGE opportunity.  I just used Amazon instead of Best Buy for this very reason.  I was able to go right to my balance without having th physical card.  GET INTO THIS CENTURY PLEASE!!  IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.

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You aren't the first customer to make this suggestion, and I have to agree with you here. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

0 Votes

Electronic Location & Navigation

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by RoBot1925 on ‎11-28-2016 07:39 PM

A Kiosk that helps improve customer service by allowing the customer to get what they need right away.

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Could you add clarification to this idea? How would this kiosk allow a customer to get what they want right away?

You guys do a great job on these forums talking about technology through blogs so why not have it extended to stores? There could be an area in store where people can gather, and see the unveiling of a new product at Best Buy, drum up customer interaction during the presentation in store and maybe have some fun prize or coupon offers for the group that participates.

 

After all, a friend telling another that something is cool to buy just is not enough Smiley Wink

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I believe we do have some technology workshops in some of our stores; especially in regards to using camera equipment. Would anyone else like to see this type of program in our stores? Make sure to vote for an idea if you like it.

Currently, a purchase of a physical new game is 20% off for a Gamers Club Unlocked Member. However, with the increase in digital games and functionaility of the newer consoles, Digital versions of the games are becoming more viable and purchaseable at retail.

 

My suggestion is to add Digital Copies of Games to be 20% as well as the physical copies. This would not apply "Value" based cards (such as Xbox $30 or $50 value cards). 

 

Example:

 

Titanfall 2 is available in a physical disc ($59.99 or $47.99 as Unlocked member). The digital card is $59.99 with no discount.  

 

I know many people who would buy the digital card over the physical disc.

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Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Reward Certificate Reminder Email

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by laub630 on ‎08-19-2016 01:03 PM

Send a reminder email two to three days prior to a reward certificate expiring.  

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Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

Products to Carry

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by SarahJohnson on ‎01-05-2017 09:29 AM

I love buying my expensive small appliances at BestBuy (like my Vitamix & Excalibur dehydrator) due to the zero finance plans. My request is for BestBuy to start selling Instant Pot Pressure Cookers and the new KitchenAid Pro Line Blenders. These are excellent products to carrying during the new year when everyone is attempting to eat clean.

 

 

Thanks!

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Would anyone else like to see us carry these? Make sure to vote for an idea if you like it.

0 Votes

The LG UltraFine monitor lineup are the only ones that really work fully (including charging) the new MacBook Pros. For folks that don't have an existing monitor that can be adapted via USB-C to HDMI or Thunderbolt 3-to-Thunderbolt 2 (for Thunderbolt Display owners), this creates an opportunity for Best Buy to increase revenue per transaction as there is really no other viable USB Type-C competitors. Most are priced more than the LGs and don't have speakers/FaceTime camera and most importantly don't deliver enough power to charge the new MacBook Pros via the display (most seem to be maxing out around 45W). They are also lower resolution (in terms of both PPI, color gamut and resolution -- most are shooting for QHD versus 4k/5k). 

 

It would seem like the gamble would be pretty low for Best Buy to carry these and at the very least they could start out online and make their ways into stores in the long term. In areas where there are no Apple Store (which there's 1/2 as many of as Best Buy stores) this is also an opportunity for Best Buy to attract new customers and get the jump on other large onliners that are going to aggressively try to bring these to their web stores soon (a certain photography and video store on the East coast immediately comes to mind).

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Would anyone else like to see us carry these monitors in our stores? Make sure to vote for an idea if you like it

I went to purchase some iTunes gift cards today since they were having a sale and I found out I had reward certificates to use so I went to apply them only to get an error message that they can't be applied.  This seems silly, as in the past, I've been able to apply reward certificates towards iTunes gift cards.  It just seems like this whole "Elite" rewards program is becoming less and less rewarding by the day and I really do fear that you're going to end up running away all your loyal customers because it seems like everything you do is about maximizing benefits on your end while mnimizing them on ours (like taking up the number of dollars you have to spend while reducing the number of days for returns, etc. etc.). I really don't have anything else to use these points on and I already reedemed them so now I feel like I'm at somewhat of a loss. 

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Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Make Idea X smarter and more organized

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by gadgeteer on ‎07-15-2016 10:56 PM

There are currently 54 pages of ideas and growing. The most common problems i see are (1) the same ideas get posted over and over again - i.e. adding My Best Buy Rewards to Apple Wallet/Passport and (2) Idea X just overall lacks organization. What I'm envisioning is like more of a knowlege base kind of system - where users can type in an idea and then it checks that against a database of previously submitted ideas -- if you're ever been on a company's tech support site, this is very common, so you may fill out a form and it'll ask you what your question is and before it gets submitted (this is key) and posted, it uses bots to search and suggests similar questions that have been asked in the past. If your question is not listed, then you have the option of submitting your question anyway.  

 

Best Buy really needs a system like this for Idea X. It would make it easier to merge similar ideas and combine the votes (this is why a lot of ideas don't get enough votes by the way -- no one's going thru 54 pages of Ideas and seeing if they've been previously suggested and similarly no ones going back and combining like ideas and merging the votes so a lot of ideas just go by the way side even though they're reoccuring and with combined votes would have a lot more traction). Outside of that, you'd also be able to see if an idea has already been completed and/or if it's something where there's already a policy or procedure in place for it, it could point you in the right direction:

 

Here's an example (using an idea I've previously submitted):

I type in the idea "Best Buy should price match Mac Mall and Adorama" it would search find ideas that contain the phrases  "price match", "andorama" and "mac mall" (sorted by most hits from keywords provided to least) and suggest that this idea already exists - so I could up vote it;  other options would include viewing the current price match policy and other questions that may contain some of the keywords but not all -- i.e. "price match", "andorama" and "mac mall" -- and I would have the option of submitting the question anyway if I didn't want any of those other options.

 

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I can't agree more that with the sheer number of ideas posted here there is a ton of repeated ideas that could have been merged. At this point it would be next to impossible to get this done as I would have to remember a previous duplicate idea, go and find the duplicate, and then merge them together. The platform might not support your suggestions, but I would be interested in hearing if others would like to see this happen? Make sure to vote for an idea if you like it.

Greetings! Best Buy is the retailer of my choice especially when I look forward to a video game release. With recently procuring the Doom: UAC bundle, I'm obligated for more editions exclusive to Best Buy. This will always be great for any releases that can be bundled with a steelbook and season pass. The video game by the title "Dragonball Xenoverse 2" would be great if there was an edition with a season pass, a steelbook, and the Day One edition exclusively at Best Buy. Let me know if Best Buy and Bandai Namco are able to cooperate by including the steelbook. The service is great, and thank you.
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Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Elite and Elite+ Membership suggestion~

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by Zenopo on ‎01-16-2017 10:30 AM

Why not have an annual fee similar to Amazon Prime? Let's say $100 a year for Elite and something like $200 for Elite Plus. I'm a new member to BestBuy and felt it necessary to suggest this since the only way to get either status is pretty steep for not that great a pay off and because I'm a fan of Amazon Prime and what it offers.

This also just makes more sense to me, why pay over $1,000 for something that offers less then something like Prime which offers more and costs less?

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I kind of like this idea. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

I would love to see actual osha approved headphones that can double as ear protection. I'm a mechanic in the military and want to find a pair of headphones I can wear in my shop as ear protection and use them on the range for shooting. There is a company that makes them called isotunes. I would love for you guys to carry their stuff I know 40 people just at my shop that would buy them. I'm also an employee at store 47 and have been asked by several customers about something like this
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Would anyone else like to see us carry this type of headphone/ear protection? Make sure to vote for an idea if you like it.

It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.

 

Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.     

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Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Classes for techno-idiots

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by JoyceJoynerWise on ‎11-11-2016 06:53 PM

As a member of the baby boomer generation, I would like the answer to many modern day mysteries.  Such as: "what is an I-Pad?  What is a Tablet?  Do I need one of these?  What do they do?  How do use one of these devices?   What is a "tweet"?  (Isn't this a sound that birds make?)  What exactly is a "smart" phone?  How do I text? How do I get "online". etc,etc,etc.

 

I have inqired at all the schools in the area and no one offers any kind of training or information in these areas.  It might be profitable for Best Buy to offer (for a fee) various classes to those who are not techno smart and also the opportunity to purchase these items direct from the store.  I, for one, would probably purchase more electronics if I just knew how to use them.  I would imagine that there are many out there of all ages that would love to have the opportunity to learn new skills and to keep up with everyone else.  How about it?  It's an untapped market.

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I believe the Geek Squad does occasionally put on workshops just like this in larger metropolitan areas. Would anyone else like to see this be implemented? Make sure to vote for an idea if you like it.

0 Votes
There`s been very little strides made to GCU program innovation in regards to new ways to offer promos. The $10 pre-order promo is great and has been around for a while but the primary weakness is the limited number of titles that are pre-selected vs customer selected. Since the numerous options of getting more customer control towards the selection of the $10 titles has been shot down then maybe there`s another pre-order option that can be implemented instead. Twice a year there should be major GCU pre-order promos put on place which aren`t boxed in by the pre-selected BB list. So a simple "Pre-order any title and purchase any game" get 3x or 4x bonus MyBB pts would work. For example, a customer completing the offer by pre-ordering the next Tomb Raider title while purchasing Lego Star Wars they would recieve an additional(3x or 4x My BB pts) on the purchase of Lego Star Wars along with the bonus when Tomb Raider is purchased down the line. If the customer pre-orders 3 games then they`d need to purchase 3 games to recieve the bonuses on all 6 purchases. Offer this promo during E3 and possibly March/April time periods to help boost pre-orders.
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GCU is still the best existing gaming program out but it`s not perfect and program innovation should not be completely forgotten. The lack of new promos has made the program kinda stale and predictable which goes completely the against the current consumer spending base. Since the fall is when so many titles are released and BestBuy has removed the 20% discount on Black Friday I suggest making a GCU fall shopping event to make up for this loss. Timing the GCU shopping events as to not compete with Black Friday would be smart for obvious reasons. There should be another one tied around the E3 since that`s when there`s a ton of focus games too. Twice a year that`s not too much to ask from paid program you`ve been changing, restricting watering down the program so much, time to make it right.
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Would anyone else like to see us put on exclusive GSU shopping events? What would they look like? Make sure to vote for an idea if you like it.

0 Votes

Wheh you purchase something online and you put it in the cart a widow pops up letting you know about the Geek Squad plan.

 

Whenever I have purchased something in store, without fail I have been offered the Geek Squad plan (if applicable)

 

However, I often see claims from people with broken electronics that they were no offered the Geek Squad Plan.

 

What I would like to see implimented at store check out on the screen you swipe your card and do other things.  Have a screen that directly asks the customer if they want Geek Squad protection. YES or NO.  Then print the decision on the receipt.

 

For online purchases, rather then putting it at the next window when adding an item to the cart, there also make it it't own window with a YES or NO to proceed.  And have a link for LEARN MORE about protection.  

 

Remove the 

 

Customers Who Bought Also Bought

 

Portion where you try to encourage impluse buying, and have the impulse tag on the next window.

 

I think if you had the customers make a conscious decision to decline it could save a number of issues with people claiming it was not offered.  AND it should increase the number of people who go with the plan.

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