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New Idea
0 Votes

                      I HAVE A WORKING LOEVIA 44 INCH FLATSCREEN WORKS,,,,,, I WANNA TRADE IT IN FOR A HDMI HIGH DEFANITION FLATSCREEN,,, THIS WONT WORK WITH MY AMAZON FIRESTICK,,,ALL TAKE STORE CREDIT,,,, ALL I WANNA DO IS  GET UNCRAZY AND ENJOY MY FIRESTICK  PLEAASE HELP

Status: Acknowledged

We don't accept trade-ins of TVs.

0 Votes

Best Buy YouTube channel

Status: Acknowledged
by Landismobileman on ‎01-27-2017 01:40 PM
I am a Best Buy lead at Best Buy. I have a few ideas for the business but don't know of any avenues to move them up the ladder, but I think Best Buy should invest in having its own YouTube channel. It wouldn't take much to invest in plus the revenue it would get from advertising from a nearly low expense channel should be appealing. The free advertising for Best Buy would be great! Plus Having a weekly episode to go over deals, demo products, talk about products and upcoming products. Think what cnet does but for Best Buy. Also I think we should have a price match app for customers. Whether it would be integrated into the Best Buy app currently or a seperate I think that would be an amazing idea.
Status: Acknowledged

As pointed out by Sam15 we already do have a You Tube channel, and it is unlikely we would add price match to an app as we want every price match to be manually approved.

0 Votes

Better pricing on Tv's for customers

Status: Acknowledged
by EqualPrices on ‎03-16-2015 08:34 PM

How is that you guys are able to give discounts to you"re self's  on TV's like Sony and LG not that much from Samsung That's what i heard  .. and not any discount's to frequent customers  i know best buy has a rule that they have to make a min of  5% profit  but you guys are making crazy profit's on tv's  that's the companies bread and butter  in 2nd to appliances  that type of savings should be given to frequent customers too because without us you guys don't have any business 

Status: Acknowledged

I can promise you we strive to be as competitive as possible in our pricing at all times.

0 Votes

maybe help digital box people

Status: Acknowledged
by randydillman on ‎04-23-2017 04:31 PM

Maybe if you would have a small bundle of starter kit for changing anaolog to digital? I think it would be a very big hepl for people to get started. maybe!

Status: Acknowledged

Thanks for the suggestion. With how few customers are still using an analog signal I just don't see us doing this in the future.

0 Votes

In Store Pickup--Print format button

Status: Acknowledged
by kade13 on ‎04-05-2012 01:28 PM

I recently bought a product from your website and chose in store pickup as my delivery option.  According to the email telling me my purchase was ready for pickup I need to bring with me, "The order number listed above - or a copy of this e-mail".  In order to format a print out the email correctly I had to highlight the correct portion and then print preview and select the highlighted portion only.  Even doing this I was not able to print out the entire email which I wanted to keep for my records.  Could you please add a button that would format the email for printing and make it easier to comply with your directions. 

Status: Acknowledged
Thanks for the idea

About Services

Status: Acknowledged
by OR_Experr on ‎04-22-2012 08:22 AM

Most suggestions are based on my BBY experience. These services only real store can offer.

 

(1) In 2006, my wife bought a GPS in BBY with quite good price to us. My wife asked, "How can we update the map?" The employee said that you can come for some amount I forgot. I think it is about $50-60. I never come for this and never have trouble so far. However, if you can do this free every two years or so or at least once for lifetime, it would be great for customers. It just cost the employee the time to drink a cap of coffee and buyer would have second thought if you are not too expensive that Amazon.. The point is: If you charge, no one would pay for it. If free, they would be happy even not use.

 

(2) Early this year, we bought a Wii in BBY. We compared BBY online price with Amazon and found that they are same after take store pick up advantage. Finally, we checked BBY store, it is less and we bought it. As I said we are always nervous for this. We figured out one control and just cannot do for second one. We brought it to the store, the employee took a few minutes to explain and we got it. How about this kind of thing for big ticket, say, a desktop or a big TV. You may set up an amount, say $500 or more. Within 1 or 2 years, you have a chance for coming home service for free, or symbolically, say, $10.

 

(3) I play bridge on line. I can play in other's table. But for firewall reason, I just cannot open a table myself. Many can do that. Many cannot including me. If this kind of service can be included in (2). Several local expert friends cannot help. BBY should be able to. There should be more examples like this. Even reasonable IT people may need this help.

 

(4) In 2004, I bought a HP laptop in BBY. I got some trouble at very beginning when I have 3-month antivirous protection. Since I knwo nothing, I called BBY, they asked me to call HP 800 #. HP said I have to pay. Finally, a friend found the PC windows needs a lot of update. The software must be installed long ago. Every thing is OK after update. For this kind of thing, you should simply ask me to bring PC to store. The employee would take just a few minutes to find out whether I really need to call HP. This is not part of (2) or (3).

 

(5) Last example is from internet. Some one bought a PC from BBY. After 1-2 year, he found that PC can get hot very quickly. I forgot whether it is in or out of Warranty. He called BBY. The employee said it must be virous. He can spend $200 to fix at BBY. He did not believe. He called Aser and Aser said it should be Fan. He bought a new fan and every thing is fine. He swared never go BBY. Why cannot you take your real store advantage and let him brigh it to store and decide whether he really needs to pay $200. This $200 answer may be practically reasonable to Amazon, but not to BBY.

 

Next two suggestion are not related to real experience.

 

(6) Store pick up for online purchase is great. Do you have store return service for  online purchase. If store pick up, store return should be free. If home delivery with S&H paid, it should be free too. Only if home delivery with S&H free, you may charge for original S&H.

 

(7) When my (new) house finished, builder provided this service. 7-days before closing, we walk through to find all things need to fix. 1-month after move in, we tell them what is new problem. They come to fix. Our last chance (besides basic Warranty) is 6-month after move in. BBY should learn some from this. When customer buys a big ticket, they do not need to worry about any unexpected problem in a reasonable time period unless it is their own mistake.

Status: Acknowledged
Thanks for the input on this idea
0 Votes

FOR HUBERT JOLY

Status: Acknowledged
by Jason_333 on ‎12-04-2012 10:49 AM - last edited on ‎12-04-2012 11:12 AM by Senior Social Media Specialist Senior Social Media Specialist

Mr.. Hubert Joly,

 

     I was reading a recent article in Bloomberg Business week on the transition Best Buy is experiencing and have a thought I would like to share.  It is a radical redefinition on what the current retail real estate of the company can be used for as a compliment to the competition it is facing from online wholesalers, i.e. Amazon.

 

     Consider as an example the process that occurs in a restaurant with the wait staff and the expediters.  The wait staff greet and take the meal order and often a different person brings the meal to the table - the expediter.  The wait staff collects a tip and then pays a percentage to the expedite staff.  Each waiter/waitress pays the expediter around 5%.  Each. 

 

     The idea is that your retail space being used by shoppers as a brick and mortar location to touch and feel the product they want to purchase be used for that purpose instead of a retail outlet.  This idea propagates itself quickly in a business mind, so I won't elongate this too much, but if you transformed your retail space to a viewing space for all suppliers who do online business and then collected a small percentage from them on their sales, you could reduce inventory to one of each, expand the square footage, and sell nothing.  Each person would be issued a smart phone device when they entered and could place the order as they walked the site, being directed to accessories by digital advertising on the device.  Small 'school circles' could be held every hour at certain locations where an expert in the department would make a 'FAQ' dissertation, shoppers would arrive to hear the information. 

 

      Reducing your inventory and staff costs, collecting a commission from your current competitors, and servicing the manifesting needs of your current customer base, i.e. a touch and feel location for wholesale pricing.

 

Sincerely,

 

     Jason {removed per forum guidelines}

 

     {removed per forum guidelines}

Status: Acknowledged
Thanks for the idea.
 
Status: Acknowledged
I can promise you that we continue to do our best to have all items in stock at all times.

Right now i'm very disapointed in Best Buy. I just achieved my rewards elite status in November of 2013 and just found out that the elite membership experies at the end of Febuary of every year. So today March 1st 2014, I come to find that I am no longer an elite member. 

 

MY IDEA!!!

 

How about this Best Buy.,. Once a My Best Buy member is automatically upgraded to Elite or Elite Plus membership, they have 12 months from the day they achieved this status to maintain the status by meeting the current requirements.

 

In my case this would mean that since I achieved elite membership in November of 2013 I would have until the end of November of 2014 to spend $1500 hundred to maintain my membership.

 

This would make the rewards membership so much more worth while. Right now I'm just going to stick with buying everything from amazon.com until my idea is implimented. I'm sure many others are already doing the same.

Status: Acknowledged
Thanks for the idea, but I should point out this isn't accurate. If you qualified for Elite status in 11/2013 your account would remain in this status until 2/2015. If you re-qualify for this status in 2014 your status won't expire until 2/2016 and so on and so on.

This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.

The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.

 

If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.

If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.

If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%

 

This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.

Status: Acknowledged
0 Votes

Inventory

Status: Acknowledged
by vincem5 on ‎06-14-2014 05:29 PM

Most people go to a brick and mordor store because they want an item NOW, They don't want you to order it for them. They could do that themselves at home if they wanted to do that. Increase your inventory on new items and hot items. I'm nat talking about keeping every tech trinket ever invented in stock. That would be impossible. I'm talking about things you have on display. If I can see a live unit of something and a price tag next to it, I should be able to buy it right then. I understand that some items are in such high demand that you may have to wait a few days for another shipment to come in, but when an item is on display and ready to sell and the next shipment has come in with said item not onboard, it's inexcusable. Stop trying to save a small fortune and up your inventory of items you have on display!

Status: Acknowledged
Thanks for your feedback. I can promise you we work to have every item we carry in our stores in stock at all times.
0 Votes

Holiday shopping deals.

Status: Acknowledged
by richardalmyjr on ‎09-14-2013 07:30 AM

Smiley Happy:maneuver-happy:Think Best Buy is absolutely the best place to shop for all holiday gifts. I want to suggest placing DVD's, movies and TV shows, on sale now for Christmas. Amazon.com is a good place to shop and, from what I see, competition for you. You have taken excellent care of your customers in years past (thank you),but I am asking you to do this now please because shopping is getting underway and I'd like to shop here. Thank you for caring so well for your customers. 

                                                                                                                                                  Sincerely, 

                                                                                                                                                               Me.

Status: Acknowledged
It's nice to hear you have been happy with the service you have received from us, and I of course can understand your desire to have more sales starting now for Christmas. We should have sales on DVD's, movies, and TV shows at all times of the year. We should also be remaining competitive in the market when it comes to Christmas sales. Thanks for sharing your thoughts on this.

Change return/exchange policy

Status: Acknowledged
by suzanne57 on ‎10-07-2013 06:38 AM

I think the return/exchange policy should be changed, especially during the holidays.  The timeframe of 14 days is very short.  It should be at least 60 days (90 days would be better).  Some customers begin Christmas shopping early (like October), but cannot, because by the time the recipient gets the gift, and it is not satifactory, the gift cannot be returned or exchanged.

 

A change of 60-90 days during the holidays and at least 30 days the rest of the year would encourage more people to purchase at best buy (I know I would).

 

 

Status: Acknowledged
Given we just changed this policy to be 15 days, it is unlikely we will be changing it back anytime soon. With that said, we usually do have an extended holiday return or exchange policy each year, and I would guess this would be the case this year also. Usually this extended holiday return or exchange period is valid for purchase made sometime in November through Christmas, and allows a customer (or gift recipient) to return or exchange the item(s) as if the item was purchased on Christmas. I haven't heard anything yet, but once again it is my feeling we will most likely do this again this year.
0 Votes

Possible store location.

Status: Acknowledged
by wii1990 on ‎06-12-2014 12:50 AM

Ok, so there used to be a Circut City store in our local area. It almost always seemed to be somewhat busy. Of course a few years back the whole chain of stores was closed so unfortunately this one was lost as well. Since then there hasn't been a decent store specialising in electronics/ computer components. Radio Shack and Gamestop only sell so much. I think it would be awesome to go to Best Buy. Unfortunately with the nearest one being about 85 miles away, it's inconvient. Any chance of building a Best Buy in the Vienna, WV / Parkersburg, WV / Marietta, OH local area?

Status: Acknowledged
Thanks for the suggestion, and given how far the nearest Best Buy store is I can of course understand you wanting us to build one closer to you. With our current business strategy it is very unlikely that we will be opening any new Big Box stores.

Sometimes for example I am looking to purchase a computer mouse. The stores near me may only offer 3 different computer mice in the brick and mortar store but dozens online. I don’t want to order online but pick it up in store after work. With the current site I am forced to first find the mice I like then click each one individually to see if the item is available in one of the stores near me.

 

So the filter option would allow the user to enter a zip code and mile range to only show products in the category or search where an item is available.

 

All the data needed is already in your databases as the site can do it but only with the user manually clicking each item. So only the new feature code would need to be created without any more data logistics.

Status: Acknowledged
Thanks for the idea

zagg extrem full body for iphone 5

Status: Acknowledged
by sweetykvirani on ‎10-15-2012 04:45 PM

Hi why u r not keeping zagg extreme full body for iphone 5 in your store this is the time people can buy 

Status: Acknowledged
Thanks for the idea.

Bestbuy™ for Xbox™ and Windows 8™

Status: Acknowledged
by Vershawn on ‎12-04-2012 08:22 PM

BestBuy should make an application for the Windows 8 store front and the Xbox 360 so that BestBuy customers can buy product's off of the Xbox 360 and the Windows 8 store front.

Status: Acknowledged
Thanks for the idea.
0 Votes

Assistance for special needs childrens and adults project

Status: Acknowledged
by advocatemom on ‎12-15-2012 08:31 AM - last edited on ‎12-17-2012 01:16 PM by Senior Social Media Specialist Senior Social Media Specialist

I would like to start by intrudicing myself, my name is Maria {removed per forum guidelines} and I'm from Miami, Fl.

My project is to help those children and adults with special needs get the technology and devices they need

that can help their daily lives and education.

No one should have to go without. Many children and adults can't afford the required technology, and it would be

beneficial for them. Many are students. Their are so many needs. Please help me make this project become a reality

our special needs children and adults get the technology they need.

Status: Acknowledged

As a company we partner with the United Way each year, and I believe the United Way has programs in place to assist individuals with special needs. Our stores are also empowered to make donations to groups in need of assistance.

It's 2014 and I cannot fathom the reason why you cannot purchase an open box item, such as a laptop, online and pick it up in store.  Here's some reasons why this would be beneficial:

 

(1) Increases store sell-thru:  it's probably not good for a store to sit on a bunch of open items.  When I check my local store's open item page they show they currently have 251 open items.  Offering online purchasing with shipping would help to move product that is just sitting in a store into a customer's home.  With the speed that technology moves, it's never a safe bet to sit on anything too long because before you know it, a refresh is occuring and new models are coming out and the stores have to sell these open AND now older items at a steep loss to move them.  Looking at the dates on some of the open item labels in-store some stores sit on open items for excessive amounts of time (the laptop I'm using now I just purchased a few weeks ago and it had been open item since February!).  

 

(2) Increases customer satisfaction: Online accuracy is sketch;  I've had times where online it shows "in-store only" and after commuting to the store I've had associates tell me the items been sold or even worse, they don't know where the item is but they're aware it's still showing up as available online (but have yet to fix it). 

 

(3) Better pricing accuracy: you don't know how many times I've been inside of Best Buy and seen an item that's on sale and there happens to be an open box, yet it's priced at MORE than the item is NEW on sale.  Allowing online purchases Best Buy could have a system that auto-updated prices.  This would not only ensure pricing accuracy but would also ensure that pricing was uniform across stores.  For instance one item I was viewing earlier had 6 different price points at various locations even though all of the items shown were in the same condition level.

 

(4) Demand generation: Best Buy could use open boxes as a demand generation engine.  I remember way back when my local Best Buy store would have an open box night where all open box items in-store were an additional 5-15% online.  With competitive drive-times at NewEgg like Shell Shocker Deals and similar offerings at Tiger Direct, Amazon, B&H and other online competitors this could give customers anothe reason to choose Best Buy.  If you want to save margins on open boxes instead of direct product discounts why not offer double or triple reward points since you can only use them in Best Buy - recycling the revenue while taking care of the customers that keep your stores open.

 

Status: Acknowledged

At this time we will not be adding any additional tiers to the My Best Buy rewards program.

0 Votes

Insignia Edge

Status: Acknowledged
by mjwo3901 on ‎01-16-2013 08:02 AM

I think that you should develop another insignia branded tablet. This tablet should bby windows 8 x86 based and possibly powered by amd's z-60 processor.  This processor has on chip radeon graphics.  This tablet may fill a niche market that, in my opinion has not been fully capitalized on.  Marketing this item as a gaming or high performance tablet truly capable of replacing the consumers higher powered laptop or desktop would give you a product which is only available at Best Buy. This type of product may be able to carry a higher price tag as there is less competition for this higher power type tablet. This may enable you to grab a slightly higher margin in this low-margin category. 

Status: Acknowledged
Thanks for the suggestion.
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