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New Idea
0 Votes

Make all phones out of fiber glass so that its floatable, un sinkable, and cannot be damaged. Which is the only reason why they ever stop working anyways. So there is no other option but to make phones out of fiberglass, so that they are actualyl worth the purchase. Or make cases out of fiberglass, and lens. But either way cell phone companies should just convert to fiberglass designs anyways.

Status: Acknowledged

Interesting ideas, but these suggestions really need to go to the manufacturers.

0 Votes

Puting a alarm in the controller, with a button on the Game Consule will allow the controllers to be found instantly, and allot easier to play games and not have to worry about losing things, or having to search every where. Life and the Gaming industry would be at the top of the game once this is established. It should be mandatory for all game consule controllers.

 

 

Finding controllers for all game consules has been a ordeal that is overwhealming. It is the hardest thing to deal with , and it happens every day and every other hour.

 

Status: Acknowledged

Interesting ideas, but these suggestions really need to go to the manufacturers.

See about getting Uncharted 4 and Far Cry Primal in the promo for preordering and getting a $10 certificate!

Status: Acknowledged

Thanks for suggestion. I can tell you that we are consistantly reviewing what titles will qualify for promotions.

0 Votes

This might actually spur me to want to buy games again from Best Buy, since I stopped pre-ordering and picking up games for two reasons.

 

1. The lowered certificate amount

 

2. The fact that almost every time I pre-ordered a game you guys NEVER seemed to get any sort of 'bonus' with them like every other retailer seemed to get.

 

Not that a costume or an extra level ever really swayed me that much, but the certificate amount most certainly did since it was like taking the game down to $40 BEFORE the GCU 20% discount was even a thing.

 

The last game I pre-ordered and picked up/kept from you guys was Grand Theft Auto V on the PS3. I believe that was also the LAST $20 certificate game.

 

So how about it? 

Status: Acknowledged

I can promise you we are consistently reviewing all of the promotions we offer to our gaming customers, and do our best to provide the very best deals while still remaining profitable. Thanks for the suggestion.

Hope you can consider those titles for the $10 rewards Smiley Happy

Status: Acknowledged

Thanks for the suggestion.

 

A customer service representative should be able to locate when an item is purchased online is expected to be deliverd in-store.

 

I had recently purchased an item and selected the in-store shipping option as there is a Best Buy within walking distance from my apartment. The item was shipped on Tues Feb 2nd with an estimated arrival date of Thurs Feb 4th. However, on that Thurs, I received an email saying that my shipment has been delayed (est date in the email notificiation was still Feb 4th). I contacted the Customer Support email on Saturday and asked when I can expect the item to be delivered. This went nowhere as every response honestly seemed like a robotic pre-typed automatic message. 

 

I then reached out to Best Buy's Twitter support where an actual person replied. However, they also could not track this when this item was expected to arrive. The item didn't arrive until a full week after the estimated date.

 

This really is unexceptable and I find it hard to believe that a huge company such a Best Buy can not track an item that is being shipped to the store.

Status: Acknowledged

Once an item has shipped we should be able to track it's movements as long as it was shipped via UPS or USPS. If the item is merely be transferred from one of our warehouses to a store's inventory there is not tracking information for that specific transfer.

Start Weekly Video Game Trade In Promos

Status: Acknowledged
by on ‎03-05-2016 12:38 PM
Pretty simple concept that's long past due and has been a staple of your best rival have a weekly trade in promo beyond the 30%/50%/100% bonus. Each week have a ''10 most wanted'' titles list with 10 games for each relevant system that way you can help boost stock of in demand titles your lacking. Doing this on a weekly basis vs ''whenever'' keeps a steady stream of customers coming in and the byproduct of this means purchasing should be greatly impacted. Also, just don't list the top 10 highest valued trade in amounts as this is not the same. If you have a custom trade in page that info can simply be listed there as well. Finally, tie in previous iterations of some titles when new versions are being released to double dip the trade and pre-order.
Status: Acknowledged

I can't imagine any customer would be opposed to these suggestions. I can also say we are always looking for ways to improve our trade-in programs for our customers and Best Buy.

I like buying gift cards to purchase video games online, but in doing so I miss out on double points as a Gamers' Club (Unlocked) member. I propose that when a member purchases games with a gift card, they get points. For example, if I bought a $50 gift card and used it to get a $50 game, I would receive two sets of 50 points, as opposed to the 100 points I would receive if I were to just buy a $50 game with cash. I don't think Best Buy would be losing anything in this situation.

Also, I would like for GCU's 20% discount to stack with price matching. I can understand this idea being rejected, as it could actually cause Best Buy to lose money, but it seems unfair that GCU members do not have anymore benefits than a normal GC member when price matching.
Status: Acknowledged

I hear where you are coming from on this. We are always reviewing how our rewards programs work, but I doubt we would ever allow price matching and Gamers Club Unlocked discount to be combined.

0 Votes

Sell the pre-owned Trade-in products on Bestbuy Outlet

Status: Acknowledged
by buyadeal on ‎03-19-2016 02:07 PM - last edited on ‎03-19-2016 02:25 PM by Social Media Specialist Social Media Specialist

Since Best Buy has now closed its used goods outlets (Best Buy Private store and Auction and Cowboom.com, there is no place for consumers to be able to purchase meaningful used or pre-owned product through best buy's marketplace.  The only items listed under pre-owned is 1 laptop, and 1300 video games.  

 

What happened to selling items that come back from the trade-in program, or used items that 3rd party sellers want to sell on Best Buy's Marketplace?    The comparison is Amazon's site where they ask "got one to sell" on almost every item, and list the new and used prices available from other sellers on the marketplace.  see: {removed per forum guidelines}

 

There would need to be a way of decribing the condition, items included, and possibly pictures, if the item is not in perfect shape.

 

Consumers want to buy used / preowned items.

Status: Acknowledged

We merely moved these site's inventory over to our Outlet store on BestBuy.com.

Improvements to the Trade-In system

Status: Acknowledged
by jac522 on ‎08-30-2015 11:37 PM

A few points that you may want to consider for revising your trade-in system.

 

  • Make it Faster, GameStop has a very fast process that involves them changing modes on their registers and they can scan all of the games in a row. At Best Buy you have to go into etk and login into the trade-in application and then put the My Best Buy info in and then you can start scanning. But with every game you scan they have to click the condition of the game, which makes no sense to me. The conditions are working or not working but the employee has to select one and then scan another game. The employee should be able to scan one game and right away scan another.

 

  • Use the card reader to show the transaction in progress. This one is big because that way we can see if GCU is showing up correctly and the price of each game as it is added to the transaction. Also a note with the card reader, it can take forever to bring up the customer info for us to accept then sign the pad. I've waited 40 seconds before it showed up. If you show the transaction in progress then you could make the info and signature screens come up faster as well. 

 

  • Simply the receipt process, printing out 10 pages when trading in 7 or 8 games seems like a waste of paper. 2 pages is the customer receipt and the rest is a page the employee has to attach to the game. It's a waste of time for them to taping each page to each game. Possibly print out one page for them to attach to all of the games or just keep track of the number of games a store is sending to MN digitally. You could also include an option of the receipt being emailed to us, as you do ask for our email during a trade-in.

 

  • Educate the employees, I have heard many cases where a employee and manager won't take a disc only game. Make sure you get the word out about taking disc only games and promos like the $50 tablet one you are doing now. It can make a customer mad and not want to return to a Best Buy if an employee is rude or doesn't understand how to use the trade-in system. 

 

  • Work with local governments to simply the trade-in process, having to give a fingerprint or a photo of yourself can make one feel like a crook. I understand you have to follow the laws but why does it only apply to Best Buy in certain cities? For example, one store in my area has to take a picture of you with a trade-in transaction but the GameStop right down the street doesn't, even though they are in the same city. 

 

  • If you did this I would love Best Buy until I die. Put the trades on a different card (like a trade-in card) that would make my purchase tax-free. At GameStop they use a trade-in card when I do a trade-in because in Wisconsin, and many other states, tax on a trade-in is not added. The reasoning behind this is because the state assumes you paid tax on the original product and therefore you shouldn't be taxed on the value you get from it. It's like trading in your car, you pay sales tax on the price not covered by your trade-in. I don't see why Best Buy couldn't do this. It adds more value to the trade-in and in your legal rights to do so in certain states. 

 

If you can do any of these (especially the last one)  it will benefit us all Smiley Happy

Status: Acknowledged

Thanks for the suggestions.

0 Votes

Wasteland 2 for XBOX ONE and PS4

Status: Acknowledged
by villy_tha_great on ‎08-24-2015 05:29 PM

Can u guys add this game to Bestbuy.com for pre-order? Comes out Oct. 2015

Status: Acknowledged

Thanks for the suggestion!

0 Votes

Best Buy is currently running $100 off open box iPhones and it is prominently displayed at the top of Best Buy but there's no way to check nearby stores for inventory without calling or stopping by (in which case, you could call but it's kind of pointless because they can't hold items for you so it's completely possible for what you were looking for to be sold by the time you make it to the store, having had this happen before in the past on an open-box iPad).  It would really help to get customers into the store to be able to visually see what models you have and the estimated quantity (I've noticed on computers at least, it now shows quantity available so this would be a nice added touch).  In addition, if store's are sitting on heavy quantities, Best Buy could also try running an Elite/Elite Plus members bonus worth 3x bonus points on purchase.  Like the gift card, this could only be used at Best Buy so this is only a win as it helps rid open box inventory and greatly increases the chances that customers will add-on accessories, protection plans, etc. In my experience, I have seen people achieve Elite/Elite plus status in a single night because they go spending crazy just because they know they're getting triple points on the transaction. 

Status: Acknowledged

You should already be able to determine if a store has an open-box iPhone in stock by going to the Outlet on BestBuy.com, clicking on cell phones, clicking on iPhones, click into the specific model you are interested in, click on check stores, enter your zip code, and all local stores with that open-box model in stock should be displayed. Keep in mind that between the time you check and the time you reach the store we could sell out of the item, and the only completely accurate way to tell if a store will have an item in stock when you get there is to go to the store.

I think it would be advantageous for Best Buy to really review Protection/Replacement Plan policies and how they work with their employees.   Most employees realize they're tracked on attachment and will say just about anything to attach one of these because, let's be honest - they probably won't be there in 2, 3 or 4 years (if/when) the product breaks down with the turn-over in retail, but for today, they look like a rock star.

 

When I was purchasing a vaccum last night, I was offered a plan on the vaccum.  I specifically asked the employee - "well this model is on clearance, so do they give me my money back if something were to go wrong?" And she said "Oh yes, we'd give you comparable but not to exceed what you paid or issue a store credit for what you paid tonight."  I ALWAYS ask for protection plan terms and conditions BEFORE I commit to purchasing one and upon reading it that's not how the plan works.  It states you get FAIR MARKET VALUE.  Simply put, I get whatever Best Buy deems the value on my vaccum is in 2-4 years, which let's be honest - IT'S A VACCUM.  

 

Had I had an issue with the vaccum and taken it back to the store, this would've caused a huge dispute (and I get the feeling this probably wouldn't be the first time if you have employees selling protection plans that they don't properly understand the terms and conditions on).  As employees of Best Buy, they represent the company and you do acquire a bit of responsibiltiy and liability for what they are telling people to sell these plans so please take time and have managers quiz them, etc. to make sure they understand how they work.

Status: Acknowledged

We should already be making sure our employees are knowledgeable when it comes to our Geek Squad Protection plans. Thanks for the suggestion.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

Expand services at Best Buy

Status: Acknowledged
by daibulu on ‎01-23-2015 08:00 PM
My Best Buy has made changes in appearances. Good. What they really need to do is expand services by offering various classes. Charge for these. Maybe offer 30 to 60 min sessions on products they sell. Not everyone likes to learn via a Manuel. Much of their staff is standing around and they could be productive and generate income.
Status: Acknowledged

After looking into this further I found we do offer trainings and classes in our connected stores in ten states. These are provided through our Geek Squad Solution Central located in the center of these stores. To learn more about these offerings go here.

0 Votes

Best Buy,

 

I love shopping at your store. But it seems when I have a little bit of extra money to spend, the items I want are not readily available in your store and when I want to be able to pick up in the store, it says Pickup in 7 to 10 days. I don't have that many days to wait. Today I was particularly interested in a surge protector for my dining table area because my office work space is expanding and I noticed that you had a great price on Surge Protectors from Dynex. But while the price was cheap the accessibility to the product was not. So either I'd had to wait 7 - 10 days , or pay a shipping charge plus tax which would make a cheap item even more expensive, or as a last ditch effort which I'd really hate to do, go to another store and purchase a like item at a comparable price. Find a way to fix this because Best Buy is the closest electronics super store to my area and while there is another one that has the name of a food on a fast food menu, it's too dangerous traffic wise to travel to that store and I only do as a last resort. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are already doing our best to have each store stocked appropriately

It is a rather simple concept but I understand there could be problems with it I have yet seen. I don't always have the time and know when I'll make a purchase and me being able to know I could get a certificate to use on a in store purchase would be great as well. A notifcation can appear that says EM12 has enough points to get a certificate and the person doing your transcation can say you have enough points to get a certificate which would remove $ from your purchase. Else wise I have to go online with my desktop redeem it then go to the store. This would make things easier on some people who don't have smartphones and aren't willing to learn how to use them.

Status: Acknowledged

@EM12, thanks for the clarification. Our associates should already be able to view this when a My Best Buy member is checking out and should be suggesting they us their points/certificates towards the current purchase.

Best Buy sells phones locked to MVNOs, but when I tried to trade in an MVNO-locked phone at my local store I was told that it wasn't on the list of allowed carriers and the trade-in was rejected. Several retailers offer trade-ins for phones locked to "other" providers outside of Verizon, AT&T, T-Mobile, and Sprint. Any reason Best Buy can't offer this too?

Status: Acknowledged

I could just be your area. What is allowed to be traded-in varies from one area to the next given each of our stores must abide by the local pawn shop laws when accepting items for trade-in.

0 Votes

I'm a Mac user and noticed a while back that the reviews I try and look up on the Best Buy site don't appear when I'm on my Mac using Safari or on my iPhone or iPad. Seems to work in other browsers, but given Safari is the main browser on Mac and iOS it would be really helpful to have this working.

 

I'm on OSX 10.10.1 and Safari 8.0.2 on my Mac. Latest iOS 8 on iPhone 5S and iPad 2.

Status: Acknowledged

This should not be the case for you. I am also an iPhone owner and I just checked to see if I could see our reviews on Safari and I had no problem seeing product reviews on BestBuy.com. I'm not an IT professional so any suggestions on how to resolve this for you would be beyond me.

Need a few more ways to search for computers

Status: Acknowledged
by geeksalive on ‎08-11-2014 03:32 PM - last edited on ‎08-12-2014 10:58 AM by Senior Social Media Specialist Senior Social Media Specialist

Please add the ability to search or sort computers by MAXIMUM upgradeable amount of memory and/or the number of user-accessible memory sockets. (This is necessitated by the trend toward one-memory-slot computers and even completely nonexpandable RAM memory.)

Also, please add the ability to exclude from searches those laptop & tablet computers, and phones, which lack user-replaceable batteries. (This is necessitated by the trend toward soldered-down / glued-in, non-replaceable batteries.)

 

Also, searching and/or sorting by battery life and/or battery capacity and/or number of battery cells would be useful.

You may reach me at {removed per forum guidelines}

Status: Acknowledged
Thanks for the suggestion.
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