A lot of places like iTunes and Blockbuster allow people to pre-order things they want before they come out. Actually, for Blockbuster, you get to add stuff to a queue because they allow you to rent online, so you can basically put movies that haven't been released yet into a queue and they will be sent out when they are available. I wish Best Buy did this for music and movies as well because then people can order them ahead of time without having to wait for them to come out. 

I think it would be amazing if we changed our pre-owned prices to reflect the Reward Zone gamer unlocked prices. This would drive more awareness of RZ gamer unlocked and create loyalty for our customers, and save them money.

 

Example : Pre Owned Game Price 44.99 RZ gamer unlocked price : 39.99

 

Thank you,

 

Cameron

I know I am not the only one who has sat on the phone for hours trying to get an issue taken care of, bounced around agent to agent and then the call drops! WHY IS BEST BUY OF ALL PLACES NOT UP TO DATE WITH THE SIMPLE TECHNOLOGY OF EMAIL? If customers could send a concern online, it would be so more efficient for both parties. I've searched the entire site and the only info provided to contact customer service is a phone number. Seriously? BB agents would have to sort calls to appropriate departments, customer wouldn't have to sit on the phone while the agent "pulls up the information." just get an email, BB responds, end of story. GET IT TOGETHER BEST BUY!!!

Just what it says. Make an edit button for these forums. Would save me so much hassle<br>And prevent confusion....

I'm disabled, so I can't speak for anyone who works as that is not my expertise. But I've shopped at Best Buy a couple of times, and one time I really was drove up the wall by the constant sales pitch of a warranty or getting people to buy a bunch of accessories where they did not need them. While the whole market of big electronic items is dependant on the manufacturers who make these things to complete our purchase, some of up already have the cables, but its hard to get out of the store because a sales associate goes on and on when you politely tell them no that you do not want the extra accessories. 

 

So my idea is " No means no " when it comes to the sales of an item. If Best Buy was right and I was wrong, I gladly don't mind making the trip back to the store to get what was missing. I just don't want to come off across an employee in the store as "I don't know what I am talking about " kind of person if you get what I mean.

 

And hey its understandable, we all can't read body language and determine what someone wants, or knows , or perhaps not at all?

 

 

We have an issue with Canon cameras that I do not have with Sonys, Canon cameras do NOT have any internal memory and when you are trying to demo the camera you can not see the pictures you just took.  This is a 3-5 times a day issue that needs to be fixed if they want to sell more Canon cameras. A simple fix is sending the stores a very very small SD card (memory) to put into the cameras while we are putting them on display. How do we contact Canon with this idea?? Thanks

I think it is outragous that best buy offers 3 year financing (36 month) for anything home theater over like 800 dollers but there are people like me that build extreme computers and ever servers that are well over $3,000 and we only qualify for 1 year and a half financing (18 months)

 

I would be able to build a much nicer computer that is better and more efficient if bestbuy would offer 36 month financing.

 

I like to build my own computers for myself and other people from ordering all of the parts that i want and i want expensive stuff and i can't afford to buy it because bestbuy doesnt offer and financing deals for computers, it just falls under anything eles $X and over. I am looking at building a $3,000 ultimate computer right now and im not able to because the min payment would be  over $160 a month for 18 months where as i could only pay $83 a month for 36 months (thats almost half the price per month)

 

So come on bestbuy, please dont poop on me so i can build my own custom computer from you guys and give my money to you guys as i love bestbuy. Let us all of 36 month financing for anything computer related thats over so much money.

Was wondering why you don't honor gift cards on your web sights. I, and I'm sure many other Best Buy shoppers, receive gift cards through the mail from families and friends only to discover that the only way to use them is at your outlet stores. For me, the nearest store is about 60 miles away. The money has already been received by the sale of the card. So, if the option was there to use it on your web sights, it may help bring more online business knowing that everyone can shop online using your gift cards. You already have the info. for every purchased gift card. Let the consumer use it as a credit/debit card until said amount on card is fulfilled. Many other sights that use gift cards allow their consumers to purchase items online. Also many of your customers may not have the access/ability to get to your stores. This would also help with your sales of your gift cards and merchandise.

 

For me personally, unless I know that someone has the ease of going to your store locations, unlike many teenage, game, music and video loving kids, this won't be a gift I'll be sending them.

 

Hopefully this is an idea that you can work with.

Thanks, Shane

Dear Best Buy,

Here's an idea to start getting people to buy your refurbished items. Start offering "Free 2yr Black Tie Service for all refurbished items on BestBuy.com (where applicable)." Not only will the better price make it a good deal, but the geek squad protection will make it a no brainer!

Sincerely,

Jason

You need to fill the center of your store. Barnes and Noble has a coffee store (Starbucks) which complements their product. What complements your hardware devices? How do people get their soft products like media? They download the information using their computers, TV's and phones via their internet source provider. Why don't you put a Verizon store in the middle of your big box stores? Verizon (DSL and wireless internet) is now the preferred U.S. information distribution channel. Verizon is always looking to add new stores in locations near your current stores. They would be glad to fill that poorly used space in the middle of your stores. After checking into a Verizon store there is often a wait for service. While technology interested customers are waiting around, I'm sure that they would love to look around at your hardware products.

Okay, I'm going to be fair on this one. I too was a kid once and was mischievious at times, and other shoppers were annoyed, but now that I'm an adult, I tend to view things a whole lot differently.Its been my experience in the past, that during school hours I've shopped at my local Best Buy and noticed there were kids who were obviously cutting class, not to mention being a little loud in the store. While I understand that I can go to a manager and alert them of the disturbance, there should be a rule saying that a minor cannot come in without an adult present for certain set hours to provide a distraction free shopping experience. Perhaps this idea has the potential to hurt Best Buy's business model, but could hurt even more if a customer leaves the store to shop elsewhere because of some disturbance.

I went into the PASADENA TX (Store 357) 5692 Fairmont Pkwy Pasadena, TX 77505 They had 5 desktop computers. I went into the Baytown location and they had 5 desktop computers. I ended up going to Office Depot in Baytown and bought 2 desktop computers. They actually had a better selection. Hopefully Bestbuy is not getting out of the computer business.

Since paper degrades or can lost easily, it would be nice to see all your Best Buy extended warranty policies online.  From the warranty on your expensive TV to the $40 video game that best buy offers warranties on.  Since this is all in a database it should be easy to link.  Not only does this add value to the reward zone program but cuts down on employees having to look up warranty info in the store.  Especially since some consumers don't realize their warranty has expired and just wasted a trip in to repair their 5 year old gizmo.

When is Best Buy bringing out an app for the iPad?