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New Idea
0 Votes

PDF Copies of Product Manuals

Status: Acknowledged
by davidfe on ‎09-23-2012 08:07 PM

PDF Copies of Product Manuals

 

I looked at the refrigerator I purchased and there is NO

on line product manual available.

 

Harbor Freight and lots of other retailers have manuals and

parts list available on line.

 

Why NOT Best Buy?

Status: Acknowledged
Thanks for the input.
0 Votes

One innovation that BB has implemented in the past few years is it's Best Buy Mobile stores, which are smaller stores in various malls dedicated only to cellphones and other mobile devices and accessories. This idea is great; it safes tons of costs electric, rent and other sunk costs buy reducing the store size from a gigantic department store to a small boutique-type shop. I think BestBuy should implement this for another department, one they deem their most successful after Mobile. A Best Buy Gaming store would be great, or maybe one for all the other media platforms (games, movies, music). They are losing money buy only having large department stores, and i think using the best buy mobile store idea and running with it is a good way to improve business and increase sales

Status: Acknowledged
Thanks for the idea.
0 Votes

 What do you experience when shopping in Best Buy vs. What you experience when you shop at BestBuy.com?

 

I come into this having worked for Best Buy for almost 6 years throughout college. I enjoyed working in the store, made a lot of friends, and met some wonderful people. I believe that with these certain times, the webpage should reproduce what is it like inside of a store.

 

I know a lot of people shopping online "already know" what they are looking for, but I also know that there are many who have no idea what they are buying/ purchasing, or how to use it, etc.

The experience when you go to a store is friendly, unbiased, and knowledgeable information on the3 subject, product, or service that Best Buy provides to the consumer - this is not matched with the BestBuy.com experience.

I feel as though the website is secondary to the brick and mortar store, which it used to be like that, but with the changes in the economy, adding a feature to the webpage to become more useable, as well as unique. And being unique is not only what Best Buy prides itself on, but it would also help pull itself away from competitors online.

 

The way i could see this being incorporated into the webpage is providing an image of a salesperson on the side of the page saying "Anything I can help you with?" or  "What can I help you find?" or another attention grabber that states "I am here to help you with whatever yo uare doing on the webpage"

This image is then linked to a system that provides a sales representative, by messaging system/ phone system/ email system/ video system. Bringing the knowledgeable consultant to the webpage.


These Online Sales Consultants will ask the same questions they would to the consumer if said consumer was in store, unbiased information provided, with links to items, or if you want to go crazy, even provide external links as sources.

 

The consultants could work from home, or from a new office, and could be moved from store positions into these new roles.

Only thing is, Best Buy must ensure that they are knowledgeable on all types of products, or have it departmentalized as it is in-store.

 

I am not saying to give up on your brick and mortar stores, i believe they do have promise in the future and some roles may change in that, but this online update would bring that same friendly, knowledgeable service to web users.

People looking for help can get the help they need, those not looking for help do not have to click the link/ image to speak with a representative, and also don't feel like they are being forced to use a representative.

 

What does the internet/ Best Buy think of this? Let me know! I'd love to hear your thoughts!

Status: Acknowledged
We do currently have chat support for different products. Thanks for the idea.
0 Votes

myTLC Update

Status: Acknowledged
by mspitler2 on ‎09-05-2012 10:33 AM

I don't know about other employees, but I certainly would like mytlc.bestbuy.com to be updated visually and consistantly. It does lack some key features that the regular TLC has on it. Same thing with the MTK on App stores/markets. Its a great app, when it works. But it is not the most consistant. With third party tools that are regulated and upkept by Best Buy, the simplicity can continue!

Status: Acknowledged
Thanks for your input.
0 Votes

POWER SEARCH OPTION

Status: Acknowledged
by bkraft4637 on ‎08-29-2012 07:40 PM

Best buy has so many products and the search capabilities are so limited... i couldnt find the perfect android tablet for myself so i just gave up.

 

If you are looking for what a true power search capable website is, look at newegg.com's power search function. i wanted to desperately find an ice cream sandwhich android tablet that operated with 2gb of ram. there is no such way of trying to find that on the best buy website. that was the only feature i cared about when looking for tablets. 

 

I have always thought for years, why doesnt best buy step up their game to power users since best buy is pretty much the only electronics brick and mortar game in town now... why not cater to the avid uber power users who are gonna be the most loyal to you??? 

 

Thanks...

Status: Acknowledged
Thanks for the input.
0 Votes

SHow Room Idea.

Status: Acknowledged
by George79 on ‎08-28-2012 07:43 AM

Ok. As I was reading thru some of the ideas and coments on the forum I got inspired, and I come to this uniqe idea, I think the idea has great potential and its very uniqe, but weather its profitable, I am not sure.

 

 

What if, BBY creates a few showrooms (to start), that offers product that is very NEW, the product that is not available to buy just yet. I  think the way to do this would be creating some sort of contract with TOP TECH coorporations, kinda what Blockbuster did with the the Movie buisness.

 

For example if BBY can sell the product one month earlier than everyone else, you see where I am going with this?????

 

 

Status: Acknowledged
Thanks for the input.
0 Votes

Display

Status: Acknowledged
by deconch30 on ‎08-25-2012 10:30 AM

The experience in the stores need to be improved. Dispaly the products in such a manner that they sell themselves.  I notice in one strore a big name product had its display far away from where the full line of products that were being sold. It seems that the customer could not compare pricing and quality of products.It is like you are only trying to sell the big name items and extended warranties.Thus the sales rep tend to linger around the big name displays.

 

Let the products sell themselves.Let your sales rep be an extension of the products not them trying to sell you all the hoopla.If for instant there is a hot product on the market you may have some online shoppers, who may want to order online (from compettiors) and come to view the product in your store ( a common complaint ). This to me is a plus instead of negative. The fact is you are getting them in the store.Display other products alongside the hot item which may be priced better ,better quality or both. Which the customer won't know if he/she can't interact with the product.

 

 

For example in one of your stores'  digital camera section I see a line of cameras but no kind of interaction with the camera.Not even similar shots taken by the various cameras with similar settings.The electronic industry has become so interface interchangeable that things  like comparing products is a cinch (the way I see it). Display industry standards for products.This may be a hamper to the manufacters of lesser products but this gives the customer  the feeling that you are on their side.Get people enthused about electronics and appliances after all that's your bread and butter not service warranties and extended services.

 

Get back to basics.

 

Status: Acknowledged
Thanks for the idea.
0 Votes

Raido Frequency Glasses

Status: Acknowledged
by frydrce on ‎08-20-2012 09:22 PM

I would like to see a pair of glasses capable of viewing rf frequncies. You would dial the glasses into a certain frequency like a radio and the rf would be converted to video to see radiating patterns which could also be displayed in various colors per the frequency.

Status: Acknowledged
Thanks for the idea.
0 Votes

Web Commerce

Status: Acknowledged
by IT_Guy on ‎08-20-2012 03:46 PM

I strongly suggest you begin to take the idea of web commerce seriously. Your web site needs a lot (!) of work with respect to searching. The only effective (?!) way to use the BestBuy web site is to search using Google, Dogpile, etc and then drill for the exact product within the Best Buy site. Often that fails as well. At the moment you have a web site with a bunch of stuff. You need, (badly in my opinion) some semblance of organization. I would add that once you get organized you will also need a method to stay that way. Product changes must be a challange, but whatever algorithm you are using for search is not effective.

Status: Acknowledged
The search capability on BestBuy.com has been much improved, and we continue to work to make our website the very best. Thanks for the idea.
0 Votes

There is a trend going around where people on various sites are ordering games now and waiting for the day of the sale,they kiow that bestbuy will adjust the price the day of the sale.This is another way stock to get ate up for online orders.

Status: Acknowledged
Thanks for the idea.
0 Votes

There are people they make it thier job too purchase multiple copies of games not to give as presents but too resale for profit,bestbuy could possible limit purchases of each game thats on sale to one per customer.

Status: Acknowledged
Thanks for the idea.
0 Votes

In-store pick up

Status: Acknowledged
by dferreira2 on ‎08-04-2012 08:04 PM

Best Buy needs to find a way to allow second-party pick up of items at stores purchased through their web site.

 

I live in Hawaii, and my sons, and grandsons, all live in the eastern US. Like their dad/granddad all are techie/gamers. I like being able to purchase something and then tell them, "It's waiting for you at Best Buy. Go pick it up." The immediacy is great. However, many of the products I'd  most like to purchase are restricted from this convenience.

 

My middle son recently graduated from college. He had been wanting a new tablet, and I told him that I'd get him one as a graduation present. However, tablet computers are not available for pick up by second parties. The only way to purchase it and get it to him was to order on line and have it sent to his address.

 

To be blunt, as an Amazon Prime member, for on line purchases and delivery Best Buy cannot compete. When forced to purchase for delivery, I switch to Amazon, which I did for this purchase.

 

Best Buy's strength and market edge is that it's a click-and-mortar store with a physical presence. I will gladly pay a little extra for an item in order to have it available for immediate pick-up by my sons. But if I have to have it delivered, Best Buy is not my first thought.

 

My suggestion:

As a Best Buy Silver member, why not allow me to register certain people through my account, with name and address. Then,  when I make a purchase, I can designate a second-party to pick up the item from my pre-verified list. (Amazon does something similar with deliveries where I can keep a list of names and addresses of people I regularly send to and just select them as a recipient when I order an item.)

 

I fully understand the need for security when it comes to fungible items such as tablets and laptops, but there needs to be a way to fulfill the security requirement and still service the customer.

 

Cheers,

Dave

Status: Acknowledged
Thanks for the idea.
0 Votes

Compact USB multiport for laptops

Status: Acknowledged
by jlcheek1943 on ‎08-02-2012 02:01 PM - last edited on ‎08-02-2012 03:54 PM by Senior Social Media Specialist Senior Social Media Specialist

I recently searched for and purchased a USB multiport for my laptop but was disappointed that I could not find one that attached directly to my laptop port without a cable.  The cable allows the multliport to 'dangle', risking damage or loss.  Can you build one that is compact, has three or four ports to the outside, a single male extension on one side to 'mate' snugly with my laptop?  Adjustable clips to keep it securely fastened would be very important...even velcro attachments might work.

 

That's my idea, I hope someone can develop it!  (I have a Google Sketchup drawing but was't able to insert it.)

 

Thank you, John L. {removed per forum guidelines}

 

Status: Acknowledged
Thanks for the input.
0 Votes

Realign to target market sectors

Status: Acknowledged
by mr2stig on ‎07-27-2012 06:08 PM

Easy solution to Best Buy's retail problems:

  1. Remove 90% of inventory from store and move to local warehouse
  2. Identify and analyze market sectors. Example for: car entertainment: ghetto blaster, audio-on-a-budget, video entertainment, toys for tech wiz kids, etc..
  3. Identify best of breed solutions in each market sector
  4. Set up store to ONLY demonstrate the best of breed solutions; BUT also have online access (in-store of course) to full inventory. All Inventory should be aligned to the relevant market sectors and presentation should be tuned to allow instant comparison of features, costs, extras etc.. Don't stock ANY product that cannot be categorized in this way - that's for some other sucker to take care of!
  5. Allow customer to buy best of breed solution at a special discount price, but also to order ANY component from the warehouse (next day in-store delivery or at-home for an extra cost). 

 

These 5 steps are the ONLY solution to the online challenge from people like Amazon etc..

 

However you also need to drop products that have no added value (see point 4 above). I wander the store and see many on-shelf products that are frankly cheesy and which make me doubt the quality of product I am buying at Best Buy. This dilutes the brand value each time I encounter such products!

 

You also need to drop your Geek Service division. It is a waste of time and again it's a question of Brand Dilution. It makes you look cheesy. Truth is that 99% of problems are better prevented than solved. Sell quality solutions, proper backup of software and solutions that allow just about anyone to manage and recover their systems, effect simple repairs, or simply return under warranty. The Geek Services leave a sour taste even though in execution they are entirely reasonable and honest (and indeed offer a good service).

 

You need to be very brave and you need someone who understands both customers, customer fashion, and who knows how to execute this plan. You don't have much time - two years at most. So good luck to you.

Status: Acknowledged
Thanks for the input.
0 Votes

Returns

Status: Acknowledged
by kate1234 on ‎07-25-2012 09:31 AM

If the product works the exact way it was supposed to, why should it matter If someone were to return it in 30 days?

I think the product should be tested and then you can see if you can return it or not.

 

Status: Acknowledged
0 Votes

Weekly New Releases for pre-ordering???

Status: Acknowledged
by pnut4evr on ‎06-25-2012 09:54 PM

I am a weekly buyer (silver premier) for movies/tv stuff (blu-ray/dvd), music, and video games for all of the various gaming systems (yes, I know it's overkill).  Ever since the website has been updated to it's current "Weekly Deals" listing, I am continuously missing out on the discounted pricing on new release music & movies!!!  I don't have time to go to movie theaters or go shopping during "normal" hours. 

 

Am I the only person who is completely frustrated with the lack of info regarding that week's new releases?  There's less of an issue once the new releases have happened but customer's end up missing out on some of the best buy exclusive/pre-order content due to selling out too quickly.

 

The only thing that I splurge on for myself is my music, my movies, & my gaming!  I have been forced to use alternative shopping methods to get what I want but it is becoming a pain in the badupey trying to make sure I don't miss out on deals...especially when it comes to music and movies.  Being able to pre-order that week's releases & having the option to have it mailed for free or pick it up in the store is a HUGE help for me.

 

Isn't there an easy link somebody can write into the website to locate new releases upcoming?  Just a helpful suggestion.

Status: Acknowledged
Thanks for the idea.
0 Votes

Battlefield 3 Premium?

Status: Acknowledged
by GameFeaR on ‎06-25-2012 06:38 PM

So I was doing some scavenging around the site and found premium for the Xbox360 and PS3 versions, but I was surprised it wasn't available for PC (Windows). Other DLCs are offered for the PC so why not premium? With Battlefield being one of the biggest selling and most popular franchises for PC gaming, why not offer the premium DLC?

Status: Acknowledged
It is completely possible that the Premium version of Battlefield 3 is not available for PC via DLC because the maker of the game didn't provide us this option. Thanks for sharing your insight on this.
0 Votes

A couple favicons, a quick change to the header, and all of a sudden you wouldn't need the Best Buy app installed on PCs. People can just pin bestbuy.com to their taskbar and quickly be engaged by the ad, daily deals, rewardzone, etc.

 

Talk to your web gurus, this could be implemented in a day.

 

Thanks!

Status: Acknowledged
Thanks for the idea.
0 Votes

BB still has some advantages

Status: Acknowledged
by bbsrover on ‎06-20-2012 08:21 AM

One of the most important reasons that amazon is expanding dramatically is its low prices of almost everything. Why amazon can sell many goods with nearly zero profit? Because there are thousands of vendors who pay 10-20% commission in its marketplace. Newegg, one of the largest online electronics vendors, just opened its marketplace to individual sellers. Give more choices to customers and they will spend more time in your store, no matter it's online or physical. Please contact me if you are interested in more discussions. Thank you.

 

Status: Acknowledged
Being that I work for Best Buy I can't really speak to why a competitor might have a lower price on a product, but I can say that we have also opened up our website to outside vendors. Products on BestBuy.com that are being sold by a separate vendor are listed as Marketplace items. Thanks for the suggestion.
0 Votes

Shipping Weight

Status: Acknowledged
by kemaru on ‎06-12-2012 11:09 AM

Best Buy have the dimensions and weight listed; however it would be most helpful if the shipping weight of the complete package was also included in product speficfication.

Status: Acknowledged
Thanks for the input on this idea.
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