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New Idea
0 Votes

New Stores in Africa

Status: Acknowledged
by Sngure on ‎12-02-2012 01:42 PM - last edited on ‎12-03-2012 02:48 PM by Senior Social Media Specialist Senior Social Media Specialist

Hello Best Buy,

 

I often buy my electronics when I am in the USA from Best Buy Stores. However, I get frustrated to see good deals on emails passing me by because I am currently at home in Nairobi Kenya. I propose that Best Buy acquires a franchise the deliver products to customers in Kenya with a 14 days wait between order and delivery to allow for importation. Since electronics are largely duty-zero-rated in Kenya, this should be dead easy to do besides getting more revenues for Best Buy. Currently we have some delivery services operating in Nairobi. 

 

And why not roll out this idea in Kampala, Uganda, in Kigali Rwanda and in Dar es Salaam, Tanzania. It would shake to local market which tends to be over-priced, but good business is about finding a market with an innovative and sustainable edge.

 

So, what say you, can I get my LED TV now? Okay, not now now but in 2 weeks. Okay? 

 

If you need some help in actualizing this idea, let me know. 

 

Simon {removed per forum guidelines}

Status: Acknowledged
Thanks for the idea.
0 Votes

your advertising on aol.com sucks...the big take up the whole screen on aol while im trying to see the news? not your best idea....if people wanted to shop at your store they would click on your little advertisement that is on the screen already...you guys dont have to take up the whole screen...and then it keeps freezing on me and then when i click on the x to get rid of it it doesnt..when i finally get it back to aol..it does it all over again...fix it please...thank you and have a merry christmas..

Status: Acknowledged
Thanks for the idea.
0 Votes

I’ve been following the business for a while, Best Buy has been in somewhat of a slump in the past few years with cheaper prices on the internet and all.  It’s no surprise, when I have personally walked into the store searching for something (a phone charger) only to see that the one I needed was 30 bucks, then searched for a similar product on my phone, only to find I could have it delivered for free for less than 15 bucks.  Now personally I love the business.  I think it is very aesthetically pleasing, the Blue coloring and perfectly tilted yellow price tag logo.  Your associates are often very knowledgeable, and when I walk into one of your stores it is always very neat and seems very “futuristic.”

 

However let’s get back on topic.  You guys are having problems, due to lower prices on the internet and the fact that you guys basically ARE an enormous showroom.  People walk in, check out the great electronics you have, and go home to make an order on a website with another company.

 

My idea to help turn around your business?  Rather than “matching competitor prices even those online” which will still potentially lead to your downfall simply due to the fact you guys probably have much higher overhead than an online dealer, why don’t you change the focus of your business?

 

By changing focus I don’t mean change what you guys sell, but change how you guys do it.  Keep the stores, but try to build better relationships with customers.  I’m talking about find technically savvy, salesmen who know how to design the interior of a house.  Perhaps you guys could team up with a furniture company, buy them out, and change your goals.  Instead of just selling a television set, have someone personally go to a potential customers home, whether it be free of charge or at a fee, and help design a very aesthetically pleasing room.  Even if you don’t hire people, perhaps simply teaming up with city furniture, to sell not only an entire living room, you offer a television with an xbox and sound system that is aesthetically suited to their home furniture. 

 

That is the one thing the internet can not offer, human interaction, and advice on what can be aesthetically pleasing for a home.  Now here are a few problems I can predict.  First you have to hire people with even more skills, not just someone who knows computers or cameras, but someone who also knows how to organize a house or room.  This could potentially cost more money with turnover and all.  Second, you guys will have to expand your market to furniture, and in doing so, you may have more issues, but if you team up, their will be someone to take care of the other aspects of the business. 

Have a team of people ready to enter peoples homes, who can analyze the room size, space capabilities and find the best product that you can have and set it up in their living room, bedroom, and maybe even bathrooms.  You need good salespeople too, because then the problem lies with, what if my salesmen goes, and they look online to find a better price?  Well it is possible for a good salesmen to close the deal, regardless of “prices” as long as it’s within somewhat of a fair price range.

So there it is Monsieur Hubert Joly.  The idea that could potentially change the face of Best Buy forever.

Status: Acknowledged
Thanks for the input.
0 Votes

Windows 8

Status: Acknowledged
by poppie on ‎11-21-2012 11:51 PM

Windows 8 sucks bring back 7 if you and all other sellers of computers would work together you could get 7 back just a thought

in other words quit selling what the public dont want or at least give us a choice

 

Status: Acknowledged
I haven't tried Windows 8 myself, but I do know it would be up to the manufacturers of each computer what operating system they pre-load onto their products. I'm sure it is correct that if every retailer refused to sell any computer with Windows 8 on it the manufacturers would most likely use a different Operating system for their products. To be honest this would be very unlikely to happen. My best suggestion for you would be to reach out to Microsoft and the computer manufacturer's to convey your feelings on this.
0 Votes

The movies, songs and software mostly come on the CDs or DVDs. Most of the small notebook computers don't have CD or DVD drives built in them. The external CD or DVD drive can be connected however it defeats the purpose of buying a small computer as you end up carrying additional hardware. It will be great to see the Movies, Songs and Software available on memory card or flash drive that the users of notebook computer can use easily.

Status: Acknowledged
Thanks for the idea.
0 Votes

Escort Services / Security?

Status: Acknowledged
by mdemop on ‎11-15-2012 03:42 PM

Every major release you hear of people jumped in the parking lot or robbed in line. Since this is for a consule and higher value will Best Buy have security or escot servicers for a midnight release?

Status: Acknowledged
I have to admit I haven't heard of customer's being jumped in our parking lots or robbed in line, but I'm sure it is possible. As a company we would rely on local law enforcement to keep the peace, and would not hire private security/escort service for any release. Thanks for the idea.
0 Votes

Tech Concierge Service

Status: Acknowledged
by MyCleverName on ‎11-13-2012 05:32 PM

A lot of new technology (Windows 8) is very intimidating and confusing to a lot of people. HDMI cables, WiFI routers, computer maintenance, setting up a printer, trouble shooting TV capabilities, etc. Wouldn't it be cool if you had local concierge service where your customers could call up their concierge and get help over the phone or have the concierge come to their house and solve the problem and teach them a few tips and tricks? This would separate you from the other retailers and would cut down on "ShowRooming"

 

I could start tomorrow as a Windows 8 concierge. :-)

 

People need more than the Geek Squad set up visits. They would lgladly pay a few extra dollars a month for a premium service from a real person who lives in their city and can help them understand their technology and all of it's capabilities.

I'd be happy to discuss further with you!

Status: Acknowledged
Thanks for the input.
0 Votes

efficiency

Status: Acknowledged
by ngrbnelson on ‎10-26-2012 11:18 PM

iam an employee at one of your stores in maryland i was wondering so that sores can get rid of all the open items by maybe working with an auction website like ebay or potentially make our own to sell the open items alot quicker

Status: Acknowledged
Thanks for the idea. As AMP12 pointed out we do already have some partners in this space.
0 Votes

I am not a Best Buy Customer

Status: Acknowledged
by Rhonie on ‎10-14-2012 06:34 AM

Hello,  First to tell you that I am not a regular "Best Buy" customer for many reasons.

First to be a store that would meet my requirements is that you would have to fall in line with websites like Monoprice, or Bestlinknetware.   They sell a quality cable that are good enough for the television and radio stations at a low price but you do not even try to enter this market.  If something is good enough for professional and commercial use, it is good enough for me at home.

Second is that you don't carry the newest and best.  You put yourself in a phone retailers market, and for what reason I have no idea.   I suggest if  you only want to carry and advertise cell phones etc... To open your own phone store. 

Third  -- When was the last time you tried to buy a media player at a Best Buy?  Yes you have them, but how many do you sell that will allow watching AVI file content from a home network?

Forth the Tivo market.  Again, you are trying to sell to the Geeks, but you just don't get it.  Why don't you just point your browser to Channelmastertv and see what they are selling?  

Fifth-The low end computer market.  Wow, I can buy an Android computer from Ebay for $60, and I mean the new stuff. Direct from China.  Listen, for the most part your products are made in China anyway.  Maybe you should look at importing direct from the low cost Chinese market and back the products yourself.  Easily a decent mark up to do this

Status: Acknowledged
I am confident that we are doing our best to remain competitive in all areas of our business. Thanks for sharing your thoughts on our business.
0 Votes

Media Central Station

Status: Acknowledged
by mobius on ‎10-10-2012 05:05 PM

I read another customer's grievance for the shrink in media selection. I've always felt the same way. Also felt that it was hard to look around because everything on the shelves were packed so close together. On one occasion when I was shopping at the Roseville Best Buy store in the media section, this idea came to me:

 

If space-issue resulted in the shrink in media selection and space, perhaps Best Buy could set-up a "media central station". It would be set-up like the Genius Bar in Apple stores with computers on the counters and customers would be able to sit down on stools. They could peruse on the computers through a customized browser interface that displays all physical media (Blu-ray, Xbox-360, CD, etc.) currently available in-stock at that Best Buy location (or to see other nearby locations if the customer chooses to). The computer should also be locked down to have it only be able to use this application. The interface would also display other things such as: synopsis, director, actors, rating, etc. When the customer sees the title(s) they want, they can call up an associate (who may be behind the counter if this station is set-up at Soution Central) or press a "need assistance" button on the browser at which time an Associate would be alerted to go and help out the customer.  The Associate would then go to the backroom to retrieve the media for the customer. At this time, the Associate may ask the customer if they need anything else. 

 

In the future, this customized interface/workstation could be expanded to other departments. If a customer can't find that perfect earbud, they can hop on one of these terminals, sit comfortably, and find that perfect earbud on Bestbuy.com. If a customer uses this terminal while they're still in the store and makes a purchase, then this prevents the customer from going home and making an earbud purchase through another online competitor.   

Status: Acknowledged
Thanks for the input.
0 Votes

Paper bags for Best Buy stores in malls

Status: Acknowledged
by mobius on ‎10-10-2012 11:52 AM

I shop at the Mall of America frequently and there's one thing that always gets my attention - store brand names imprinted on paper shopping bags that are being toted around by shoppers in the mall.  For an example, if I see someone toting around a "DSW" bag, my head goes "I should stop by the DSW store". I would look down at my hands and what do I see holding on to it? A blue plastic Best Buy shopping bag that is half crumpled up in my hands. 

 

Best Buy could do better to promote itself in mall settings by implementing paper bags. Customers would get the option to choose plastic if they choose to do so.  The logo on the paper bag should be in color (yellow) so that it gets better attention to other customers. Preferably, the rest of the bag should be in blue to make the yellow logo stand out even more. 

Status: Acknowledged
Thanks for the idea.
0 Votes

Dotcom Lounge

Status: Acknowledged
by DavidLbs on ‎10-03-2012 08:59 PM

Provide an area that is a physical extension of BestBuy.com. If a customer doesn't find something in the store, rather than usher them to a kiosk, make it a seperate area of the store. That way .com isn't something that's on their phone or at a kiosk; it's a physical entity within the store. Something other dotcoms can't provide.

Status: Acknowledged
Thanks for the idea.
0 Votes

Automate CDs and DVD retrieval

Status: Acknowledged
by AConrad on ‎10-03-2012 08:46 AM

Save space in the store, make it easy for customers or employees to find a CD or DVD, AND make it fun in the process.  Red Box already has the basic functionality down, lets put a Best Buy spin on it and make it our own. If we make it fun enough, it might increase overall sales.

 

I'm picturing a touch screen interface in front of a telephone-booth style housing, the device would be stocked with DVDs and CDs. A user would then search for the DVD/CD he wants, and quickly, the device would check to see if it's housed internally. If it is in stock, it pops out vending machine style. Purchases would still happen at the front lanes.

 

As mentioned earlier, since everything is housed in the device, it'll clear up a lot of floor space. Also, since it's small, you could put it pretty much anywhere in the store. (Maybe in low traffic areas to drive traffic to those areas)

 

Cheers,

Andrew

Status: Acknowledged
Thanks for the idea.
0 Votes

Best buy recently stopped caring the Insignia NS-B2111 bookshelf speaker. Right at the time the internet blogs starting exploding with what a great bargain and product this speaker was. Best buy had it priced well under a hundred a set and is truly an incredible product. This speaker is very high regarded in the audio community now ( after you stopped selling them)  and is considered a " Giant Killer" Please bring these guys back as with all the " buzz" on the net you will sell them like crazy now! Nothing sounds better unless you do 6x to 10x the price! 

Status: Acknowledged
Thanks for the input.
0 Votes

Product Fulfillment

Status: Acknowledged
by Tevinm on ‎09-30-2012 08:19 PM

It seems to take a while for product to get to customers. With that said maybe the warehouses should be moved to Memphis (or surrounding area) and Louisville. Both locations are major hubs one for FedEx and the other UPS. This would help get product across the country swiftly and efficiently. This could even help with competing with Amazon and help with ship to store  orders.

Status: Acknowledged
Thanks for the input.
0 Votes

BRING BACK THE SWEET 16 TV WALL

Status: Acknowledged
by chrischeo4681 on ‎09-28-2012 09:15 PM

remeber when bestbuy store all had that huge tv ( most people called it the sweet 16 because it was 16 55" tvs put toghether to make one massive tv..........that was a wow factor, i would like to see it again...i think it make a great statement to competiors and customers.........

Status: Acknowledged
Thanks for the idea.
0 Votes

I realize the title of my posting may be a little bit crazy,  or not understandable, but one of the companies Best Buy owns, Future shop has their online forums tied into their website that allows a guest when browsing the site , to ask a question. The question then comes onto the forums, and people have a chance to answer and vote on it. The one with the most votes at the end of the "Kudoing" gets marked as a good answer and the reply is sent back to the anonymous guest.

 

I can see where this system can get abused by spam, and lots of people hate to use those god awful reCaptcha systems, but forums integration with the Best Buy site, would be a pretty neat next step for how BestBuy.com functions.

Status: We Did It!

On the lower-right of many product category pages a link to the appropriate product board is provided there, and on some BestBuy.com pages individual threads are linked to on BestBuy.com. In addition a customer can now post questions to Best Buy Unboxed directly from the Questions and Answers portion of our companies Facebook page. We continue to integrate all parts of Best Buy online.

0 Votes

It's become clear confirmed by local employees at my local Best Buy Store that they won't be carrying physical game discs anymore because their research led to believe that people download games more then buy them on disc

 

That is fine, as I don't have anymore room for them to be honest. But Best Buy has potential in their download platform and not everyone can use a credit card online to use your services. I remember back in the day purchasing a new game along with a new computer. Don't think this is possible anymore.

 

Also, maybe partner up with the digital gaming service STEAM and sell Steam Wallet Vouchers people can purchase in the store and load into their wallet so they don't have to use their credit cards online.

 

Please continue to be my store of digital technology awesomeness and give more love to PC Gamers.

 

Status: Acknowledged
Thanks for the idea.
0 Votes

Senior Squad?

Status: Acknowledged
by bshelman on ‎09-28-2012 06:13 AM

With the US "Baby Boomer" generation growing older I believe there is a need for a dedicated "Senior" branch of our Geek Squad brand.  While many Boomers have grasped and grown with technological advances over the past decade there are still hold outs that need a helping hand when it comes to understanding newer technology.  These are the people that have their grandkids or the kid down the street hook up their new DVD player or setup their new computer and then blindly point and click around not knowing what they are doing.  Offering discounts on Geek Squad services to people 60+ will not only help drive foot traffic to the our stores due to lack of "internet savy" it will also increase in home services.  The Agents responsible for "Senior Services" would preferably be older/more mature and extremely patient Agents that are specifically trained to assist this particular segment and that are willing to take their time to thuroughly explain how technology can improve a Seniors way of life.  We all know that technology can be intimidating, but I believe that by offering a maticulous and caring approach to assisting our aging customers that we can make it a lot less scary and more enjoyable to this aging generation.  By making technology more enjoyable we will generate sales to those Seniors with expendable income, but in the same vein by offering discounted services we will also be assisting those Seniors on a fixed income.

Status: Acknowledged
Our agents should already be patient and thorough as they assist customers of all ages. I do have to admit I would be concerned about coming off patronizing or condescending by approaching this market like this. Thanks for sharing.
0 Votes

Returns

Status: Acknowledged
by stasea75 on ‎09-27-2012 11:51 AM

 

Model: NBC205 | SKU: 4228675

Norazza Blue Crane Digital DVD Camera Training Video Guide - 74 Minute

Sale: $23.68


Since the change in store of not having asset protection at the doors, there is no way to identify if the product that a customer is returning came from a purchase they did prior or if they just took the item off the shelf.

 I am a loyal customer to Macy's, and they have an easy way of identifying just such thing. When an item is rung up through the POS system, there is a tracking purchase SKU sticker ( its very small and its yellow) and that SKU is scanned and placed on the product.  This helps when the item is  returned without a receipt. For  Best Buy, this would help us reduce shrink, by us identifying if it was bought previously, if someone just took the item off the shelf, and if an item comes into the store without a receipt, and there was no reward zone attached. This would also help with after Christmas returns. Even though many associates  will offer gift receipts, we all know that the day after Christmas, there are many many items brought in without a receipt. Im sure the cost of doing this will benefit  not only best buy, but the customers who bring in items that were gifts.

 With not having Asset protection at the door, there is no way to identify a legitimate return.

   

                                                                                         Thank you for your time

Status: Acknowledged
Thanks for the input.
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