|By submitting an idea to IdeaX, you agree to our Terms & Conditions.|
I am recently into headphones. I am kinda picky on them and trying to get the best piece for me. There are not a lot of headphones that are out there for trying, I ended up returning a lot because I couldn't try them first and determine which one I like the best. The sound quality of a headphone is really objectively sensational and cannot determined by data on the back of the package. And some sound quality of the tracks for testing the headphones is pretty much trash I think, would be nice if we can plug in our own device or have some better and same tracks for every headphone so we can compare.
I've been a hot-cold customer of Best Buy for about ten years or so. And in my opinion, if there's one continual weak aspect of their business model that I personally observe, that would be their customer service in their stores.
I would make a recommendation to Best Buy to improve their customer service in the stores by implementing a "five tile" rule. If a guest comes within "5 floor tiles" from an employee, that employee is not obligated to ask how the guest is doing.
I was hired by Best Buy back in 2008 as a seasonal employee for the Christmas Season. My introductory sessions were very well planned out. But, I was made to watch a video which was quite disconcerting. This video was about how to stereotype the customers based on their spending habits and in turn, decide how to allocate your time to them IF AT ALL. This video needs to be tossed in the garbage, if they're still using it. Judging an individual based on appearance alone is discriminatory and if persisted can lead to millions of dollars in lost sales if employees make incorrect assumptions based on appearance.
In turn, treat everyone as a human being and give them the same treatment regardless their appearance or supposed spending habits. Because, over the last two years I had entered a Best Buy store in the Milwaukee-area (okay, Waukesha's) with the intent on spending more than a $1,000.00 each visit BUT I chose to take my business elsewhere not because of price, but because no one was ever willing to assist me. Now that's me alone. And I lean more toward a type A personality than not, so....(draw your own conclusions and have an HR Professional develop stronger customer relations skills) Perhaps, consider having only prior retail employees working in your customer service environment? Save the non-people employees for logistics etc...
I started at BBY a little over a month ago in Gaming / Lifestyles. I feel we really need to step up on our gaming department. Maybe a little larger space, more advertising on our trade-in program and better price matching options. I'm really not looking forward to how we are going to squeeze PS4 and Xbox One into what space we have now.
We really need to get the word on the trade-in program out. I honestly never knew we had a trade-in program.
I feel gaming should be able to have more price matching options. Yes, some sites / stores that we already price match sell video games, but if we really want to bring in more customers, we need to price match Gamestop's accessories and used games prices. As has been said before, when you think of video games, BBY is not the first place that pops in someone's head, but we can change that! The biggest factor would be price match! We could even compete with Target's and Toys R Us's Buy 2 Get 1 free deals.
Any opinions, additions and/or amendments?
Instead of making me convert my Reward points to a certificate and then apply that to my order, allow me to just apply points directly at checkout.
Also, It is really frustrating when I'm buying something for $9.99 and can't use more than $5 in rewards because it is 1 cent under $10. This could also solve that issue.
As a long time consumer at BestBuy I have seen the transition from many departments where there could be plenty of items to a now crowded area for computers/etc and a huge select space jus for "samsung" products. I mean..really? I'm surprised Apple doesn't have a larger area if you are going to do this!
At first even I thought the idea would be worth going into. However, now I see that it really and truly isn't work the space used. I do have to start questioning Best Buy if the profits from the section is that high really? Cause at least out where I lve you rarely see people go into the section.
So my suggestion is to just remolve the entire department and redistribute the departments respectively. Go back to the old system!
Looks like the rarely advanced HD Radio Technology has now made it's ways to GPS systems. perhaps you could do a cool article about it in one of your videos?
Also would be nice if Insigna Reupped their game in the HD Radio market as I noticed a lot of their products such as the HD Radio Boombox is not available anymore....... We need free alternatives to crystal clear radio as opposed to subscription models such as Sirius or XM etc.
I've had several clients looking for wireless adapters for Apple computers and they are almost impossible to find. It would be great for Best Buy to consider stocking the Edmimax AC1200 Wireless Dual-Band USB Adapter
(EW-7822UAC) and/or AC450 Wi-Fi USB Adapter-11ac Upgrade for MacBook (EW-7711MAC) and stock them in the Apple accessory area.
While all new Macs have built-in WiFi, older Macs sometimes will have WiFi issues that prevent them from connecting to newer routers, some older Macs just plain didn't come with WiFi card unless you addded them (in the case of older Mac Pros) or sometimes the WiFi cards just go out and there's no practical solution to externally fixing this. Outside of technical isuses, if Best Buy employees were trained on these items, they could be sold as ways to upgrade older Macs from 802.11n to 802.11ac not only giving clients access to better speeds and better range, but also generating demand and revenue from the sell of Wireless 802.11ac routers that clients would want to buy to achieve these speeds/ranges.
When will information be going out to Elite Plus members for Black Friday special at-store events and online access prior to Black Friday??? I've been an Elite Plus member 5+ years. Strange that I haven't seen anything yet. Please confirm. Thanks! Debbie
For example, just off the top of my head you could remove Frontlines: Fuel Of War for the PS3 since that was CANCELLED. Not only that but you could remove Destroy All Humans: Path Of The Furon(also PS3) since that was NEVER released in the U.S.
Although I suppose there's an off chance that someone might trade in the version that I believe released in Europe.
Not to mention Demonicon: The Dark Eye, which has a demo box art listed on the value search and that too hasn't even been talked about being released in at least a couple years.
Shall I go on?
It would make searching for actual games that released(and their trade values) much easier.
So how about it?
Not that it'd make a difference for me since your trade values go from $23 on the "high" end down to $7 in the first page(going high to low, 100 per page) and the lack of trade promos and non laughable values have made my trading habits non existent now.
Recently, my buddy and I went into our local Best Buy stores for him to purchase an iPhone. The store had the item in stock and he purchased a case and screen protector. I decided to scan the barcode and price match against Amazon.com. I know that the items you are price matching, specifically for amazon.com, need to say "shipped and sold by Amazon.com" to qualify for a price match. The case and screen protector said those exact words in the Amazon listing. However, when the sales associate agreed that those prices were allowable, the manager came over and insisted that because both items said, "Prime" next to it, (Amazon's paid service for free-2 day shipping on a ton of items on their website plus other perks), it was a "Prime" specific discount. This has hapened to me multiple times when I price match not only for my buddy but for myself as well and it's becoming frustrating.
Would Best Buy be able to reiterate these policies to their store associates so no further confusion or hassle is given to all customers? Amazon Prime does not offer discounts on items and there is no such policy that suggests such discounts when you sign up. If an item states, "shipped and sold by Amazon.com" the item qualifies for a price match for within a Best Buy store.
Hope other customers agree and I hope no one else has experienced the same hassle I have gone through with price matching.
This feature seems like it's almost there, as you can currently view purchases (even those made in store) from your MyBestBuy account, but it would be extremely beneficial to be able to reprint your own receipts and have it look like an actual receipt, versus right now, I have to print the part of the webpage that shows my order and hope that it passes for a receipt. Two places where this would really come in handy is with insurance (I keep receipts for inventory purposes) and I generally do a good job, but every now and then I misplace one.
Another example would be for issues that require repair under manufacturer's warranty and on some things with warrantis longer than a year receipts fade so one could simply go in and re-print their own receipt (Best Buy should also, on that note, extend how far back you can search receipts).
The most prevalent benefit of this idea, is that it reduces traffic at customer service and it's another way to drive loyalty (i.e. the MyBestBuy program) to customers that may not yet be members.