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New Idea
0 Votes

One innovation that BB has implemented in the past few years is it's Best Buy Mobile stores, which are smaller stores in various malls dedicated only to cellphones and other mobile devices and accessories. This idea is great; it safes tons of costs electric, rent and other sunk costs buy reducing the store size from a gigantic department store to a small boutique-type shop. I think BestBuy should implement this for another department, one they deem their most successful after Mobile. A Best Buy Gaming store would be great, or maybe one for all the other media platforms (games, movies, music). They are losing money buy only having large department stores, and i think using the best buy mobile store idea and running with it is a good way to improve business and increase sales

Status: Acknowledged
Thanks for the idea.

Better rewards program

Status: Tell Us More
by vincecndla3 on ‎01-22-2016 04:32 PM

A rewards program that is actually worth something.  The rewards expire in like 60 days.  I just had a $60 rewards certificate expire.  It's crazy.  Most rewards programs I have don't have an expiration period of less than a year.  It makes me not want the credit card and not want to shop at Best Buy.  Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon.  So, it would be nice to at least have a rewards program that made me want to shop at Best Buy.  It actually is more frustrating than not having a rewards program at all.  Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days?  Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.

Status: Tell Us More

Thanks for your thoughts on our My Best Buy program. Would anyone else have any thoughts on this idea? I should point out that we do match lower prices found on Amazon. Make sure you vote for an idea if you like it.

Fix the movie section in store.

Status: Acknowledged
by tater4987 on ‎11-06-2012 12:29 PM

I have been shopping in Best Buy for quite awhile now and really thought that the way it was done before with the Blu-ray / DVD and 3D Blu-ray's was great. The 3D Blu-ray had its own section and they were alphabetized which made it easy to locate a movie.  Recently they have changed it to where all movies are together 3D Blu-ray, Blu-ray, DVD have all been put together and categorized by genre (Horror, Action, Drama and Comedy) to name a few. It has for me and quite a few others difficult to locate what your after. Then when you ask for help they can't find it either so they do a search and say well it says we have 4 in stock but I can't find them. They go into the back to look so I keep looking and locate the Blu-ray which is a Horror film located in the sci-fi section and I'm a horror fanatic and this movie is not sci-fi its a straight up slasher flick. Things in store for buying movies has become a difficult process. I'd like to see them at least separate the 3D Blu-ray from everything else instead of stuck in the middle of everything else on the shelf. I'm not sure why they decided to change the way it was but for me and others it was fine and worked well at least I thought it did. I'm a premeir silver member and spend quite a bit of money each month on movies in store and when I can come home and buy the movie online and choose pick up in store and be able to pick it up but when I was just in the store and couldn't find even with help from a customer service rep is really bad. Please take the time to consider that changing the way the movies section is displayed and arranged to a way that is easy for the shopper. I've gotten told many times by reps in store that well it says its we don't have when they look it up but I buy it when I get home and can pick it up in store then explain to me how that is possible. Who is dropping the ball on this one? Does a third party handle the movies? If so I would consider not letting them as it has become a mess and makes me not want to shop in store for movies anymore. I'd like to see the Blu-ray, DVD and 3D Blu-ray be organized a little better so its easier to shop. Well this is my 2 cents hope someone understands. Thank you

Status: Acknowledged
Thanks for all the input on this idea.

With our economy in the dumps recently, why not offer more USA Made items like Amana at more of your stores and promote that Amana is still made in America! We all need to buy American when possible to help everyone out. Please take a bold stand and you will earn more of my business here in Indiana... For some reason you don't stock Amana products here..

Why not?

Status: Acknowledged

Thanks for the suggestion, and for being a vocal supporter of products made here in the U.S. Although we do have a limited selection I do see we sell a number of Amana appliances on BestBuy.com. Unfortunately most of the products we sell are just not made in the U.S. I'm sure there are a number of reasons for this. Thanks again.

Suggestion box

Status: Acknowledged
by dogsrule on ‎11-25-2012 01:01 PM

This "new idea"  is essentially like a suggestion box, but it is buried in Best Buy's discussion boards area.  It therefore takes a companies great deal of effort to give good ideas to Best Buy.

 

As many companies learned over the last 20 years, companies are better off to the extent that they make it easier for customers to do business with them.  So why not make a link that does not require an extensive trail of links to provide feedback that could help you, Best Buy!

 

My idea is to create a suggestion box (in addition to this discussion board, not instead of it).  In addition provide a readily visible link to it on the main bust buy screens, and finally to name it "suggestion box" to make it more intuitive, even if less catchy than this area.

 

This would not need to be readable by other contributors, so no need for an elaborate sign up procedure.  Again, easy is good.  Were I not retired, I would not have made the effort to provide feedback

Status: Acknowledged
Thanks for the idea.
0 Votes

Tablet Cases

Status: Acknowledged
by jat90 on ‎01-21-2013 11:09 PM

I was shopping at Bestbuy today for a case for my Samsung Tab 2.  Only to discover that you do not carry any cases for these in the stores in my area.  I asked a sales Rep if there were any available for purchase in the store and he replied no but there are some available online.  And then I said I don't want to wait on it to be shipped to get one.   I asked so why is there two isles for IPad cases and no cases for the other Tablets.  He then proceeded to say "Well for every one of the Samsungs we sell, we sell 6 Ipads.  Unfortunately I did not buy anything from the store and went else where for my product.  I found plenty of variety of cases at Walmart yes Walmart one of your biggest competitors.  I don't care much for buying from there but they were the only ones in town that had anything for the Samsung Tab. My point being if you are going to sell other tablets it would be very beneficial to Bestbuy to sell the covers for them in the store as well.  You are losing revenue from people like me to your competitors.  Yes it may only be 60 dollars but 60 dollars here and there add up.  I would like to see more cases available at the stores for the other Tablets and not have to purchase one online or go to your competitors.

Status: Acknowledged
Thanks for the idea.
In all honesty the videogame trade in process is a mess time wise & structure wise, most trading regulars could complete a trade better & correctly than the reps at CS. And since we`re still waiting to see if BB will rethink the decision to backtrack on removing the gaming counters with dedicated game reps(horrible decision already has an existing ideax thread) here`s an alternative. http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/Please-bring-back-the-video-game-trade-in-counters/i...

If we could just go onto BB.com, select the games we wanna trade in & get a full print out to bring to CS that would save ALOT of time. All the rep would need to do is scan the barcode which would already have the amounts INCLUDING the 10%(which has been a MAJOR issue just search the forums). If there`s 10 games all they have to do is confirm the games in the cases are the same & get the ID. If one or more of the titles are not correct they can simply scan the barcode next to whatever title(s) are incorrect to remove them from the trade.

Even better existing traders would have the option to "load" their ID info right on the page too which would be barcoded for safety. That way a CS would only need to verify each game(s) & then scan the complete trade barcode and/or the 10% GCU bonus barcode & customer ID info barcode. By reducing what the rep.needs to do there`s less chance of error or employee giving bad info which can only speed up the process by "dummy proofing" it & allow the pc to do all the work. Alot of companies try to remove the "human element" for some of the same reasons not to mention cost cutting, but once this would go into place it would greatly reduce the # of customer complaints on the forums boards from customers who clearly know what/how to do to complete a trade.

Offer an additional $1 per trade for doing the online pre-trade since it ensures a trip in-store which can lead to a instant in-store sale. If you had the gaming counters you`d be able to coach up the staff on how to upsell to customers recieving giftcards which will pay for itself very quickly if done correctly.

Speed up, dummy proof & profitize the entire videogame process in 1 move which will strengthen Gamers Club Unlocked(GCU) all in one motion.
Status: Acknowledged

The business team has informed me that as of now we will not be moving forward with this idea.

geek squad central

Status: Acknowledged
by thetinman on ‎04-14-2012 02:56 PM

Just took the survey about naming your new center section of the store.  Thought all the names you proposed sucked big time.   Most of the names evoked images of other places or things - TV shows, kid play places, NYC bar, etc.

 

And what's with the color blue references?  That's certainly not the color I think of when I think of Best Buy.  Yellow or black, both from the tag and black also from the geeks attire.

 

So, how about keeping it simple?  Here's some ideas.

 

It's the center of the store.  Centre combines those.   THE CENTRE easily defines the location and the concept.

 

It's an island.  THE I-LAND is certainly instantly recognizable as a techno-now term.  Yes, it's associated with Apple.  But so are you to a degree.  Will Apple call out their lawyers.?  Most definitely.   Will that bring you mucho publicity?  Undoubtedly.  Make 'em sweat trying to claim exclusive rights to the letter "I."   Your fighting slogan would be, "Apple doesn't own "I" just 'cause they want to own "U."  After all, this is the company that had to pay the Beatles for the right to use the name.  And even after that, they would up in litigation with the Fab 4's firm over their alleged infringement of that agreement.  

 

It's where you go to gain knowledge about technology.  And when you get there, you'll be in THE KNOW.  Only thing I don't

like about this is the homonym with "NO."

 

It's where you go to get the latest buzz.    THE B-HIVE incorporates both the main letter of your name and associates your logo colors with the black and yellow of bees.  This could go wrong, though, if the geeks aren't up to their game and consumers start saying, "I got stung at the B-HIVE."  Counter this by placing model-quality girls at the counter.  Call them the Best Buy Honeys.  Their boss would be known as "the queen bee."  The guys would be "drones."

Status: Acknowledged
Thanks for your feedback

Most surveys are irrelevant to the real information people want to contribute.  Open ended areas make them more relevant.  They also provide seeds for good future standard survey items.

Status: Acknowledged
Thanks for the idea.

Is there anyway that EA Sports UFC can be added to the pre-order list for the $10 certificate? After Watch Dogs, I really believe that's one of the next popular titles upcoming. I know for me personally, this would guarantee that I would be picking up the title from Best Buy on release day. Thanks.

 

(Sorry, I had posted this in the wrong section earlier.)

Status: Tell Us More
Would anyone else like to see this title added to this promotion? Remember to vote for an idea if you like it.
0 Votes
There`s alot of ideas that get lost in Ideax which causes numerous repeat ideas along with several ideas having splintered kudos/support. Once a year the top 20-25 ideas regardless of existing status should be openly discussed in a completely different way than what`s currently happening. Allow the idea starters and/or passionate responders to represent the idea in an open dialog with the BestBuy marketing team(s) via a sponsered live stream event. After the live stream fly out some of the idea starters/passionate responders to BestBuy corporate to actually move forward with some worthy ideas. Money should not be used as an excuse to why this isn`t possible since I`ve alreadly provided ways to almost fully subsidized the entire thing. And if a company as large as BestBuy can`t afford 10-20 roundtrip Southwest tickets per yr then all is already lost for the company anyways. The live stream can showcase ads and Southwest or another airline can be the travel sponser providing another revenue stream. Use the entire event as a large PR movement "BB listens" which will be backed by social media along with being able to gain traction on TV like Good Morning America, The Today Show, Ellen...who knows you may even discover a few worthy employable candiates in the process. A show like Undercover Boss would love to jump on that bandwagon too all it takes is a little more effort from BestBuy and that`ll go along way.
Status: Tell Us More

I can't agree more than many good ideas get lost here causing new users to repost an old idea. Why the marketing team? Many of the ideas on here have more to do with operations than marketing. Also many of the ideas on IdeaX would need approval from the executive level before they could be implemented. Would anyone else like to see a version of this idea happen? Make sure to vote for an idea if you like it.

0 Votes

Tablet RAM

Status: Tell Us More
by snorydrboy on ‎03-15-2016 12:54 PM
Please add RAM to your 'search by' in Tablets.
Status: Tell Us More

Who else would like to see RAM as a selection option for Tablets on BestBuy.com? Make sure to vote for an idea if you like it.

I have been reading a bit about Best Buy's problems in the WSJ, Wired, etc,. Best Buy has gotten away from thinking like the innovator.  If they want to utilize the best assets that they can provide over Amazon.com (online) or Apple, they need to think like a home user.

 

In your showrooms, start showing a combination of products being used as an innovator in a home would use them.  For example, the XBox360 has had the ability to store or capture movies, music, etc,. from the cloud or from another personal computer for years; yet, Best Buy doesn't show these capabilities in their store.  I suspect that the Geed Squad can do more then just tune TV's and PC's for novice users.  Let them build systems that show off the cutting edge capabilities of the products that tied the many different systems together.  Everyone has a PC.  Show pictures, music, and movies loaded on the PC, then show how various systems (XBox360, PS3, iPad) can display these pictures.  These are items that everyone has in their homes, but only the innovators take the time to figure out.  This is where you can set yourself apart, by doing instore demostrations on how to set these up.  Or maybe even YouTube videos that show this, that point people to Best Buy to get more help.  How about just showing a Big Screen TV hooked up to a PC.  Late Majority adoptors with PC's and Big Screens probably don't even realize how easy this is to do.

 

Use the assets that you have to your advantage.

Status: Acknowledged
Thanks for the input on this idea.

Dearest Darling Best Buy

I saw this and I think this is an awesome idea! I posted it on your FB page and they directed me here.  It would be great if you guys did something like this. 
https://www.facebook.com/photo.php?fbid=798144630210470&set=a.650422994982635.1073741834.35968113072...

 

Some locations of IKEA are partnering with local animal shelters, posting pics of animals available for adoption with their info card, placed among the displays in their stores.

 

Best Buy is EVERYWHERE. You guys could do SO much good with a program like this, and greatly endear yourselves to millions of animal lovers like myself.

 

It could be a win/win for everyone.

Great PR for you guys.

Animals' lives are saved.

Families find beloved furry family members while shopping for a new TV/computer/etc.  

Rescuers have fewer homeless dogs to find homes for.

 

There is no downside to this. 

 

You are my go-to store for anything electronic and I am an avid animal rescuer. The computer I purchased from you makes that, among other things, possible. You are already my partner in animal rescue, may as well make it official. 

 

 

Status: Tell Us More
Thanks for the idea, and as a dog lover myself I really like this idea. Would anyone else like to see us implement this idea? Remember to vote for an idea if you like it.
0 Votes

It would help get your ideas out better, and get people more involved and excited about geting involved into the indsutry especially with the idea share forum.

Status: Acknowledged

We don't host any trade shows or invention shows.

0 Votes

New Stores in Africa

Status: Acknowledged
by Sngure on ‎12-02-2012 01:42 PM - last edited on ‎12-03-2012 02:48 PM by Senior Social Media Specialist Senior Social Media Specialist

Hello Best Buy,

 

I often buy my electronics when I am in the USA from Best Buy Stores. However, I get frustrated to see good deals on emails passing me by because I am currently at home in Nairobi Kenya. I propose that Best Buy acquires a franchise the deliver products to customers in Kenya with a 14 days wait between order and delivery to allow for importation. Since electronics are largely duty-zero-rated in Kenya, this should be dead easy to do besides getting more revenues for Best Buy. Currently we have some delivery services operating in Nairobi. 

 

And why not roll out this idea in Kampala, Uganda, in Kigali Rwanda and in Dar es Salaam, Tanzania. It would shake to local market which tends to be over-priced, but good business is about finding a market with an innovative and sustainable edge.

 

So, what say you, can I get my LED TV now? Okay, not now now but in 2 weeks. Okay? 

 

If you need some help in actualizing this idea, let me know. 

 

Simon {removed per forum guidelines}

Status: Acknowledged
Thanks for the idea.

In Store Donations

Status: Acknowledged
by mdemop on ‎12-11-2012 12:29 PM

I wish you had a way to donate in store for the fund that helped teens get technology gifts during the holiday season. I think with all the toys for tots drives it was a service I enjoyed helping out each year.

Status: Acknowledged
Thanks for the idea.

$10 Current Pre-Order Promotion Update

Status: Tell Us More
by Valued Contributor on ‎06-05-2014 08:28 AM

The promotion which can be found here:

 

http://forums.bestbuy.com/t5/Gaming-Support/My-Best-Buy-quot-Get-10-quot-Gaming-Pre-Order-Offer/td-p...

 

I would like to suggest that digital PC copies are also included in this deal. As a person who orders almsot everything digitally this could not only benefit my own self but I am sure it could benefit others.

Status: Tell Us More
Would anyone else like to see this happen? Remember to vote for an idea if you like it.

DVD trade-in program

Status: Acknowledged
by msperry87 on ‎01-30-2013 07:13 PM - last edited on ‎01-31-2013 01:22 PM by Senior Social Media Specialist Senior Social Media Specialist

Good morning, my name is Matt {removed per forum guidelines}. I was recommended to email you on a suggestion from one of your Geek Squad agents via twitter. I am suggesting that there needs to be a better program set up for DVD exchanges for the Blu-Ray version. Yeah the $5 coupon is a great deal  for the Blu-Rays that are $10.... But for someone like myself who is a HUGE movie collector (also a premiere silver member)and has 350+ DVDS... Anything past $10 Blu-Rays is going to become quite expensive.... $5 makes hardly a dent on $20, $30, $45 Blu-Ray versions.... That isnt really an incentive to us customers to exchange our DVDs for $5... thats like a garage sale... Especially for the DVD Special Editions we customers own... and trade that in for the standard Blu-Ray version??? Hardly seems fair let alone a reason to do business with Best Buy.

And maybe this program I am suggesting can only be available to Silver members like me....

All I am saying is, if I am going to trade-in my DVD version (special edition or not) I need more of a reason to do so instead of just $5...

I realize that BB still needs to make money... but maybe this is a start so BB can compete easier with places like Amazon. But for people like myself, I am not going to SPEND MORE MONEY on movies I already own... unless its worth the exchange. I have a lot of money invested in my movie collection, but I am not going to invest more on the same product I already have unless it benefits me.

I thank you for your time

Matt {removed per forum guidelines}

Status: Acknowledged
Thanks for the input.

get a person who know about the camcoder and take a video of each camcoder then have hime say all about it like a reviwe make the video of out side and in side like a house or romm that not in side the store so we can see if the video it make is any good some time youtube have that but its not always have the one i want to see if the video quilty is any good of not all i could find was a video of the guy taking about it but not any video footage of out side and in door of house or apartment place here is exsampole of what i mean http://www.youtube.com/watch?v=Il8HjFfbNyw so when we like something we have more to go on we get to see a demo on the camcoders we like  

Status: Acknowledged
Thanks for the idea.
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