My suggestion for Best Buy is to stop wasting time and energy looking for a new CEO right now. Time is money!
1.) Keep closing stores that are dragging down the company. Nothing personal to all affected employees just business. Let's swallow our pride and move on.
2.) All stores that have a 20% or more Latino Market in their area, restructure the stores to go after the Latino Market. Turn them into Latino Best Buys, since all other markets shop online and use Best Buys stores as their showroom and then buy on Amazon.That means Latino GMs, Latino, Managers, & Latino Employees. Make it easy for Latino Customers to shop and get credit.
(Note: Latino Stores that offer products and services are still very much in business and turning a huge profit)
The Latino Market had a $1.2 Trillion with a "T" Spending Power for 2011
Most Latinos are not purchasing product on-line yet, they prefer to walk into stores to buy products.
Most Latino Businesses that offer products and services are still in business
Most Latinos are employed and not unemployed.
Most Latinos pay in cash unless they need to make a very large purchase then they will buy in credit.
3.) "IF YOU CAN'T WIN THEM, JOIN THEM" Mirror Amazon's format, structures, and procedures. Who cares if they call Best Buy "COPY CATS" if the company is making profits. Right? Best Buy has something Amazon doesn't, GEEK SQUAD!
4.) YOUR NEW CEO SHOULD BE YOUNG, VERY KNOWLEDGEABLE WITH SOCIAL MEDIA & SHOULD BE KNOWLEDGEABLE WITH THE LATINO CULTURE.
THINK OUTSIDE THE BIG BOX THAT IS OUT DATED NOW!!! WHY JUST FOCUS ON MARKETS THAT USE BEST BUY AS A SHOWROOM &THEN GO & BUY THE PRODUCT ONLINE WITH AMAZON. THE WAY PEOPLE BUY PRODUCTS TODAY HAS CHANGED & BEST BUY NEEDS TO CHANGE TO THE NEW WAY PEOPLE BUY PRODUCT. BUT DON'T OVER LOOK THE HUGE LATINO MARKET THAT STILL PREFERS TO WALK INTO A STORE AND BUY THEIR PRODUCTS. A MARKET THAT WILL CONTINUE TO GROW AND HAS A CURRENT 1.2 TRILLION DOLLAR SPENDING POWER. TIME IS MONEY & THE CHRISTMAS SEASON IS RIGHT AROUND THE CORNER. THANKS FOR YOUR TIME.
GO BACK TO YOUR ORIGINAL CORE VALUES, WHEN YOU USE TO PUT MAIN STREET FIRST (YOUR CUSTOMERS) & THEN WALL STREET.
I use my own smart phone with the Best Buy app everyday to scan the bar codes and tell the customer about specs, reviews, comparisons and more. My main issue is I often "sell" a TV's to a customer that wants it ASAP only to find we have no stock in RSS.
In my dream world, we'd have access to RSS via a smart app and maybe more.We are due a connected store upgrade, perhaps we'll get something like my idea. The Apple stores do it, and it's a great way to show the customer the connected world.
BTW, the Best Buy app needs to be fact checked. i.e. I sell a lot of Elite TV's at store 163, yet the app does not show we sell them in our Magnolia room.
Over the past several years, Best Buy occasionally hosts live chats on the Best Buy Community with gaming developers from games such as World of Warcraft, Modern Warfare, Star Wars: The Old Republic and other popular games. This live chats and the transcripts that are posted on the Best Buy Community following the chats are a great opportunity for gamers to connect with gaming developers. I think it would be a great idea if Best Buy hosted more live chats for gaming and other product categories.
I love love love buying games from Best Buy because I come in and there are displays all over and demos on the floor. I love listening to the Turtle Beaches or watching the new demo on your PS3 display.
I think after they do the whole E3 thing this June 11-13, make the biggest and baddest (good bad, not bad bad) games part of the program. I know they just did an Assassin's 4 trailer and I am pretty sure there is going to be another super multi million dollar COD, this time from Sledgehammer games.
Also, when the PS4 and Xbox (I heard they are just calling it the Xbox, no 720 behind the name) go on preorder, put loads of incentives up there like a free blu ray movie for the PS4 or a free little something (maybe 1600 Microsoft points since the new Xbox is probably still going to use the point system, or a 3 month of Xbox live). Make people realize that they will get incentives that they can calculate the worth of. For example, "I just bought the PS4 from Best Buy and they gave me a movie worth $20, therefore I got a $20 deal." Or you can give double points because the new systems are supposedly going to be in the ballpark of $300-$400.
Oh and this time make sure the managers and staff know not to sell the preordered consoles in the back to regular customers. I cannot stress this enough. I am probably going to order it from your site and have it sent to my home since I live about 10 miles from Best Buy and I get free expedited shipping, but I know the whole Wii U thing and Black Ops 2 thing turned some people off.
You have a large selection of CD's and headphones to peruse. Let's combine both music sampling and headphone trying-on to create an experience to make CDs right on the spot! In this section, people can choose the headphones they want to try out, browse the panel of 1000s of songs, select songs, sample them, put them in a playlist, and burn CDs. You can charge a dollar a song, which is comparable to itunes and Amazon and other music carriers. However, having a physical location will help people create master playlists customed to their preferences who would may not be able to do so so smoothly on their own. This would be convenient for those who like to make personalized CDs and a moneymaker for you and me!
As it currently stands, it seems customers are being denied returns for purchases they made before they had any idea their returns may be denied.
In the interest of complete openness with the customer, if Best Buy wants to continue banning returns, they should at least allow returns for purchases made BEFORE the customers gets warned about return denials. Any purchases after a customer gets a warning would fall to the denial status. T
That would allow customers to make purchases knowing if it can be returned or not. And it would also allow Best Buy to still limit returns of some customers - all with no additional scanning or work.