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New Idea
0 Votes
I`m sure tons of customers would welcome MyBB with open arms to the Plenti points reward program. It allows points earned at one retailer to be redeemed at other retailers. Not a bad deal to be able to get customers from other retailers in your store with what amounts to some store credit accrued from a retailer that may not even sell the same items as BB. More incentive to buy at BB knowing the points can then be combined with existing points allowing for a more guilt free big ticket purchase like a tv/tablet/smartphone.
Status: Tell Us More

Thanks for the input, but if points earned from our My Best Buy program can be used to make purchases at other retailers it is doubtful we will participate in this program. With that said, I would like to hear what others think about this idea. Remember to vote for an idea if you like it.

I am recently into headphones. I am kinda picky on them and trying to get the best piece for me. There are not a lot of headphones that are out there for trying, I ended up returning a lot because I couldn't try them first and determine which one I like the best. The sound quality of a headphone is really objectively sensational and cannot determined by data on the back of the package. And some sound quality of the tracks for testing the headphones is pretty much trash I think, would be nice if we can plug in our own device or have some better and same tracks for every headphone so we can compare. 

Status: Tell Us More
I like the idea of being able to play your own sound through the display headphones, and would like to hear from other users if they would also like to see this as an option? Remember to vote for an idea if you like it.

Tier Higher than Elite Plus

Status: Tell Us More
by dieselxindustry on ‎08-18-2015 11:54 AM

I'll probably have spent about 20k by year end with BB and will probably do so the following year. Just a thought for some of the users who purchase large reoccuring amounts.

Status: Tell Us More

Would anyone else like to see a My Best Buy tier higher than Elite Plus? Make sure to vote for an idea if you like it.

0 Votes

Improving the Customer Service Model

Status: Acknowledged
by urweapon on ‎08-23-2013 12:10 PM

I've been a hot-cold customer of Best Buy for about ten years or so. And in my opinion, if there's one continual weak aspect of their business model that I personally observe, that would be their customer service in their stores.

 

I would make a recommendation to Best Buy to improve their customer service in the stores by implementing a "five tile" rule. If a guest comes within "5 floor tiles" from an employee, that employee is not obligated to ask how the guest is doing.

 

I was hired by Best Buy back in 2008 as a seasonal employee for the Christmas Season. My introductory sessions were very well planned out. But, I was made to watch a video which was quite disconcerting. This video was about how to stereotype the customers based on their spending habits and in turn, decide how to allocate your time to them IF AT ALL. This video needs to be tossed in the garbage, if they're still using it. Judging an individual based on appearance alone is discriminatory and if persisted can lead to millions of dollars in lost sales if employees make incorrect assumptions based on appearance.

 

In turn, treat everyone as a human being and give them the same treatment regardless their appearance or supposed spending habits. Because, over the last two years I had entered a Best Buy store in the Milwaukee-area (okay, Waukesha's) with the intent on spending more than a $1,000.00 each visit BUT I chose to take my business elsewhere not because of price, but because no one was ever willing to assist me. Now that's me alone. And I lean more toward a type A personality than not, so....(draw your own conclusions and have an HR Professional develop stronger customer relations skills) Perhaps, consider having only prior retail employees working in your customer service environment? Save the non-people employees for logistics etc...

Status: Acknowledged

I’m not sure you meant to write that “If a guest comes within "5 floor tiles" from an employee, that employee is not obligated to ask how the guest is doing”. Later on you write that you left your local store without making a purchase because you couldn’t get any assistance, and I assume this means you initially meant they should be obligated.

 

I can say that any associate at one of our stores should be offering assistance to a customer, as long as they are not currently working with a separate customer. We should already be doing our best to assist every customer regardless of past purchases or the type of customer they are. Thanks for sharing this.

I started at BBY a little over a month ago in Gaming / Lifestyles. I feel we really need to step up on our gaming department. Maybe a little larger space, more advertising on our trade-in program and better price matching options. I'm really not looking forward to how we are going to squeeze PS4 and Xbox One into what space we have now.

We really need to get the word on the trade-in program out. I honestly never knew we had a trade-in program.

I feel gaming should be able to have more price matching options. Yes, some sites / stores that we already price match sell video games, but if we really want to bring in more customers, we need to price match Gamestop's accessories and used games  prices. As has been said before, when you think of video games, BBY is not the first place that pops in someone's head, but we can change that! The biggest factor would be price match! We could even compete with Target's and Toys R Us's Buy 2 Get 1 free deals.

Any opinions, additions and/or amendments?

Status: Tell Us More
With the sheer physical size of some of the items we sell floor space in a store is always at a premium. Would anyone else like to see us expand how much space is allotted to Gaming in our stores? I do find the idea of us matching lower prices on used game interesting. What do other users think of this? Remember to vote for an idea if you like it.

Instead of making me convert my Reward points to a certificate and then apply that to my order, allow me to just apply points directly at checkout.

 

Also, It is really frustrating when I'm buying something for $9.99 and can't use more than $5 in rewards because it is 1 cent under $10. This could also solve that issue.

Status: Tell Us More

Interesting idea! I think the biggest reason we don't do this is that our certificates expire, but rewards points last for a year. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Remove Samsung Section

Status: Acknowledged
by Valued Contributor on ‎11-25-2013 01:39 PM

As a long time consumer at BestBuy I have seen the transition from many departments where there could be plenty of items to a now crowded area for computers/etc and a huge select space jus for "samsung" products. I mean..really? I'm surprised Apple doesn't have a larger area if you are going to do this! 

 

At first even I thought the idea would be worth going into. However, now I see that it really and truly isn't work the space used. I do have to start questioning Best Buy if the profits from the section is that high really? Cause at least out where I lve you rarely see people go into the section. 

 

So my suggestion is to just remolve the entire department and redistribute the departments respectively. Go back to the old system! 

Status: Acknowledged
Given we just established this partnership with Samsung, I can't imagine us removing this area anytime soon. Thanks for your thoughts on this!
0 Votes

Looks like the rarely advanced HD Radio Technology has now made it's ways to GPS systems. perhaps you could do a cool article about it in one of your videos?

 

Also would be nice if Insigna Reupped their game in the HD Radio market as I noticed a lot of their products such as the HD Radio Boombox is not available anymore....... We need free alternatives to crystal clear radio as opposed to subscription  models such as Sirius or XM etc.

Status: Tell Us More

Would anyone else like to see us produce a video on HD Radio? I can suggest you post to Insignia's forum under share ideas if you want them to produce a HD Radio Boombox. Remember to vote for an idea if you like it.

I've had several clients looking for wireless adapters for Apple computers and they are almost impossible to find.  It would be great for Best Buy to consider stocking the Edmimax AC1200 Wireless Dual-Band USB Adapter
(EW-7822UAC) and/or AC450 Wi-Fi USB Adapter-11ac Upgrade for MacBook (EW-7711MAC) and stock them in the Apple accessory area.  

 

While all new Macs have built-in WiFi, older Macs sometimes will have WiFi issues that prevent them from connecting to newer routers, some older Macs just plain didn't come with WiFi card unless you addded them (in the case of older Mac Pros) or sometimes the WiFi cards just go out and there's no practical solution to externally fixing this.  Outside of technical isuses, if Best Buy employees were trained on these items, they could be sold as ways to upgrade older Macs from 802.11n to 802.11ac not only giving clients access to better speeds and better range, but also generating demand and revenue from the sell of Wireless 802.11ac routers that clients would want to buy to achieve these speeds/ranges. 

Status: Tell Us More

Would anyone else like to see us carry these wireless adapters for Apple computers? Make sure you vote for an idea if you like it.

When will information be going out to Elite Plus members for Black Friday special at-store events and online access prior to Black Friday??? I've been an Elite Plus member 5+ years. Strange that I haven't seen anything yet. Please confirm. Thanks! Debbie

Status: Acknowledged

We can't comment on possible future sales events, but I would guess that there will be early access sales for Elite/Elite Plus members coming soon.

0 Votes

For example, just off the top of my head you could remove Frontlines: Fuel Of War for the PS3 since that was CANCELLED. Not only that but you could remove Destroy All Humans: Path Of The Furon(also PS3) since that was NEVER released in the U.S.

 

Although I suppose there's an off chance that someone might trade in the version that I believe released in Europe.

 

Not to mention Demonicon: The Dark Eye, which has a demo box art listed on the value search and that too hasn't even been talked about being released in at least a couple years.

 

Shall I go on?

 

It would make searching for actual games that released(and their trade values) much easier.

 

So how about it?

 

Not that it'd make a difference for me since your trade values go from $23 on the "high" end down to $7 in the first page(going high to low, 100 per page) and the lack of trade promos and non laughable values have made my trading habits non existent now. 

Status: Acknowledged

Thanks for the suggestions!

Sale alerts

Status: Tell Us More
by Boberthavok on ‎09-28-2015 08:57 AM
How about adding an option for users of the website or app to choose to add there email or cell number to be tested and be alerted when an item you are looking to buy goes on sale.
Status: Tell Us More

I like this idea. Would anyone else like to see us move forward on this idea? Make sure you vote for an idea if you like it.

0 Votes

best buy payment plan

Status: Tell Us More
by jusgolden on ‎02-14-2016 11:43 AM
Hi I'm Justin I'm a student in high b school and am not eligible to apply for credit since my age doesn't meet the requirements but i do work part time and I'm very responsible and i was wondering could best buy and consumers come together and decide to have payment plans for items in the store but payment plans for people who want to use debit and they could make the payment plans like 4 payments or 3 payments of so and so price for 3 months or 4 months
I produce music and i know sites like sweetwater and qvc offer this and i love best buy and think it would be great if they used this to there advantage
Status: Tell Us More

Do you mean like a layaway program where you make payments each month towards the purchase of a product, and then once the item is paid off we provide you this product?

0 Votes

Concern on Price Matching

Status: Acknowledged
by vaan285 on ‎01-06-2016 04:52 PM

Recently, my buddy and I went into our local Best Buy stores for him to purchase an iPhone.  The store had the item in stock and he purchased a case and screen protector.  I decided to scan the barcode and price match against Amazon.com.  I know that the items you are price matching, specifically for amazon.com, need to say "shipped and sold by Amazon.com" to qualify for a price match.  The case and screen protector said those exact words in the Amazon listing.  However, when the sales associate agreed that those prices were allowable, the manager came over and insisted that because both items said, "Prime" next to it, (Amazon's paid service for free-2 day shipping on a ton of items on their website plus other perks), it was a "Prime" specific discount.  This has hapened to me multiple times when I price match not only for my buddy but for myself as well and it's becoming frustrating.  

 

Would Best Buy be able to reiterate these policies to their store associates so no further confusion or hassle is given to all customers?  Amazon Prime does not offer discounts on items and there is no such policy that suggests such discounts when you sign up.  If an item states, "shipped and sold by Amazon.com" the item qualifies for a price match for within a Best Buy store.

 

Hope other customers agree and I hope no one else has experienced the same hassle I have gone through with price matching.

Status: Acknowledged

It sounds to me like this should have qualified for a price match, and our stores should already be fully aware of the details of our Price Match Guarantee.

This feature seems like it's almost there, as you can currently view purchases (even those made in store) from your MyBestBuy account, but it would be extremely beneficial to be able to reprint your own receipts and have it look like an actual receipt, versus right now, I have to print the part of the webpage that shows my order and hope that it passes for a receipt.  Two places where this would really come in handy is with insurance (I keep receipts for inventory purposes) and I generally do a good job, but every now and then I misplace one.  

 

Another example would be for issues that require repair under manufacturer's warranty and on some things with warrantis longer than a year receipts fade so one could simply go in and re-print their own receipt (Best Buy should also, on that note, extend how far back you can search receipts).

 

The most prevalent benefit of this idea, is that it reduces traffic at customer service and it's another way to drive loyalty (i.e. the MyBestBuy program) to customers that may not yet be members. 

Status: Tell Us More

Would anyone else like to see this functionality? Make sure to vote for an idea if you like it.

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