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0 Votes

I am not a Best Buy Customer

Status: Acknowledged
by Rhonie on ‎10-14-2012 06:34 AM

Hello,  First to tell you that I am not a regular "Best Buy" customer for many reasons.

First to be a store that would meet my requirements is that you would have to fall in line with websites like Monoprice, or Bestlinknetware.   They sell a quality cable that are good enough for the television and radio stations at a low price but you do not even try to enter this market.  If something is good enough for professional and commercial use, it is good enough for me at home.

Second is that you don't carry the newest and best.  You put yourself in a phone retailers market, and for what reason I have no idea.   I suggest if  you only want to carry and advertise cell phones etc... To open your own phone store. 

Third  -- When was the last time you tried to buy a media player at a Best Buy?  Yes you have them, but how many do you sell that will allow watching AVI file content from a home network?

Forth the Tivo market.  Again, you are trying to sell to the Geeks, but you just don't get it.  Why don't you just point your browser to Channelmastertv and see what they are selling?  

Fifth-The low end computer market.  Wow, I can buy an Android computer from Ebay for $60, and I mean the new stuff. Direct from China.  Listen, for the most part your products are made in China anyway.  Maybe you should look at importing direct from the low cost Chinese market and back the products yourself.  Easily a decent mark up to do this

Status: Acknowledged
I am confident that we are doing our best to remain competitive in all areas of our business. Thanks for sharing your thoughts on our business.
0 Votes

Media Central Station

Status: Acknowledged
by mobius on ‎10-10-2012 05:05 PM

I read another customer's grievance for the shrink in media selection. I've always felt the same way. Also felt that it was hard to look around because everything on the shelves were packed so close together. On one occasion when I was shopping at the Roseville Best Buy store in the media section, this idea came to me:

 

If space-issue resulted in the shrink in media selection and space, perhaps Best Buy could set-up a "media central station". It would be set-up like the Genius Bar in Apple stores with computers on the counters and customers would be able to sit down on stools. They could peruse on the computers through a customized browser interface that displays all physical media (Blu-ray, Xbox-360, CD, etc.) currently available in-stock at that Best Buy location (or to see other nearby locations if the customer chooses to). The computer should also be locked down to have it only be able to use this application. The interface would also display other things such as: synopsis, director, actors, rating, etc. When the customer sees the title(s) they want, they can call up an associate (who may be behind the counter if this station is set-up at Soution Central) or press a "need assistance" button on the browser at which time an Associate would be alerted to go and help out the customer.  The Associate would then go to the backroom to retrieve the media for the customer. At this time, the Associate may ask the customer if they need anything else. 

 

In the future, this customized interface/workstation could be expanded to other departments. If a customer can't find that perfect earbud, they can hop on one of these terminals, sit comfortably, and find that perfect earbud on Bestbuy.com. If a customer uses this terminal while they're still in the store and makes a purchase, then this prevents the customer from going home and making an earbud purchase through another online competitor.   

Status: Acknowledged
Thanks for the input.
0 Votes

Paper bags for Best Buy stores in malls

Status: Acknowledged
by mobius on ‎10-10-2012 11:52 AM

I shop at the Mall of America frequently and there's one thing that always gets my attention - store brand names imprinted on paper shopping bags that are being toted around by shoppers in the mall.  For an example, if I see someone toting around a "DSW" bag, my head goes "I should stop by the DSW store". I would look down at my hands and what do I see holding on to it? A blue plastic Best Buy shopping bag that is half crumpled up in my hands. 

 

Best Buy could do better to promote itself in mall settings by implementing paper bags. Customers would get the option to choose plastic if they choose to do so.  The logo on the paper bag should be in color (yellow) so that it gets better attention to other customers. Preferably, the rest of the bag should be in blue to make the yellow logo stand out even more. 

Status: Acknowledged
Thanks for the idea.
0 Votes

Dotcom Lounge

Status: Acknowledged
by DavidLbs on ‎10-03-2012 08:59 PM

Provide an area that is a physical extension of BestBuy.com. If a customer doesn't find something in the store, rather than usher them to a kiosk, make it a seperate area of the store. That way .com isn't something that's on their phone or at a kiosk; it's a physical entity within the store. Something other dotcoms can't provide.

Status: Acknowledged
Thanks for the idea.
0 Votes

Automate CDs and DVD retrieval

Status: Acknowledged
by AConrad on ‎10-03-2012 08:46 AM

Save space in the store, make it easy for customers or employees to find a CD or DVD, AND make it fun in the process.  Red Box already has the basic functionality down, lets put a Best Buy spin on it and make it our own. If we make it fun enough, it might increase overall sales.

 

I'm picturing a touch screen interface in front of a telephone-booth style housing, the device would be stocked with DVDs and CDs. A user would then search for the DVD/CD he wants, and quickly, the device would check to see if it's housed internally. If it is in stock, it pops out vending machine style. Purchases would still happen at the front lanes.

 

As mentioned earlier, since everything is housed in the device, it'll clear up a lot of floor space. Also, since it's small, you could put it pretty much anywhere in the store. (Maybe in low traffic areas to drive traffic to those areas)

 

Cheers,

Andrew

Status: Acknowledged
Thanks for the idea.
0 Votes

Best buy recently stopped caring the Insignia NS-B2111 bookshelf speaker. Right at the time the internet blogs starting exploding with what a great bargain and product this speaker was. Best buy had it priced well under a hundred a set and is truly an incredible product. This speaker is very high regarded in the audio community now ( after you stopped selling them)  and is considered a " Giant Killer" Please bring these guys back as with all the " buzz" on the net you will sell them like crazy now! Nothing sounds better unless you do 6x to 10x the price! 

Status: Acknowledged
Thanks for the input.
0 Votes

Product Fulfillment

Status: Acknowledged
by Tevinm on ‎09-30-2012 08:19 PM

It seems to take a while for product to get to customers. With that said maybe the warehouses should be moved to Memphis (or surrounding area) and Louisville. Both locations are major hubs one for FedEx and the other UPS. This would help get product across the country swiftly and efficiently. This could even help with competing with Amazon and help with ship to store  orders.

Status: Acknowledged
Thanks for the input.
0 Votes

BRING BACK THE SWEET 16 TV WALL

Status: Acknowledged
by chrischeo4681 on ‎09-28-2012 09:15 PM

remeber when bestbuy store all had that huge tv ( most people called it the sweet 16 because it was 16 55" tvs put toghether to make one massive tv..........that was a wow factor, i would like to see it again...i think it make a great statement to competiors and customers.........

Status: Acknowledged
Thanks for the idea.
0 Votes

I realize the title of my posting may be a little bit crazy,  or not understandable, but one of the companies Best Buy owns, Future shop has their online forums tied into their website that allows a guest when browsing the site , to ask a question. The question then comes onto the forums, and people have a chance to answer and vote on it. The one with the most votes at the end of the "Kudoing" gets marked as a good answer and the reply is sent back to the anonymous guest.

 

I can see where this system can get abused by spam, and lots of people hate to use those god awful reCaptcha systems, but forums integration with the Best Buy site, would be a pretty neat next step for how BestBuy.com functions.

Status: We Did It!

On the lower-right of many product category pages a link to the appropriate product board is provided there, and on some BestBuy.com pages individual threads are linked to on BestBuy.com. In addition a customer can now post questions to Best Buy Unboxed directly from the Questions and Answers portion of our companies Facebook page. We continue to integrate all parts of Best Buy online.

0 Votes

It's become clear confirmed by local employees at my local Best Buy Store that they won't be carrying physical game discs anymore because their research led to believe that people download games more then buy them on disc

 

That is fine, as I don't have anymore room for them to be honest. But Best Buy has potential in their download platform and not everyone can use a credit card online to use your services. I remember back in the day purchasing a new game along with a new computer. Don't think this is possible anymore.

 

Also, maybe partner up with the digital gaming service STEAM and sell Steam Wallet Vouchers people can purchase in the store and load into their wallet so they don't have to use their credit cards online.

 

Please continue to be my store of digital technology awesomeness and give more love to PC Gamers.

 

Status: Acknowledged
Thanks for the idea.
0 Votes

Senior Squad?

Status: Acknowledged
by bshelman on ‎09-28-2012 06:13 AM

With the US "Baby Boomer" generation growing older I believe there is a need for a dedicated "Senior" branch of our Geek Squad brand.  While many Boomers have grasped and grown with technological advances over the past decade there are still hold outs that need a helping hand when it comes to understanding newer technology.  These are the people that have their grandkids or the kid down the street hook up their new DVD player or setup their new computer and then blindly point and click around not knowing what they are doing.  Offering discounts on Geek Squad services to people 60+ will not only help drive foot traffic to the our stores due to lack of "internet savy" it will also increase in home services.  The Agents responsible for "Senior Services" would preferably be older/more mature and extremely patient Agents that are specifically trained to assist this particular segment and that are willing to take their time to thuroughly explain how technology can improve a Seniors way of life.  We all know that technology can be intimidating, but I believe that by offering a maticulous and caring approach to assisting our aging customers that we can make it a lot less scary and more enjoyable to this aging generation.  By making technology more enjoyable we will generate sales to those Seniors with expendable income, but in the same vein by offering discounted services we will also be assisting those Seniors on a fixed income.

Status: Acknowledged
Our agents should already be patient and thorough as they assist customers of all ages. I do have to admit I would be concerned about coming off patronizing or condescending by approaching this market like this. Thanks for sharing.
0 Votes

Returns

Status: Acknowledged
by stasea75 on ‎09-27-2012 11:51 AM

 

Model: NBC205 | SKU: 4228675

Norazza Blue Crane Digital DVD Camera Training Video Guide - 74 Minute

Sale: $23.68


Since the change in store of not having asset protection at the doors, there is no way to identify if the product that a customer is returning came from a purchase they did prior or if they just took the item off the shelf.

 I am a loyal customer to Macy's, and they have an easy way of identifying just such thing. When an item is rung up through the POS system, there is a tracking purchase SKU sticker ( its very small and its yellow) and that SKU is scanned and placed on the product.  This helps when the item is  returned without a receipt. For  Best Buy, this would help us reduce shrink, by us identifying if it was bought previously, if someone just took the item off the shelf, and if an item comes into the store without a receipt, and there was no reward zone attached. This would also help with after Christmas returns. Even though many associates  will offer gift receipts, we all know that the day after Christmas, there are many many items brought in without a receipt. Im sure the cost of doing this will benefit  not only best buy, but the customers who bring in items that were gifts.

 With not having Asset protection at the door, there is no way to identify a legitimate return.

   

                                                                                         Thank you for your time

Status: Acknowledged
Thanks for the input.
0 Votes

PDF Copies of Product Manuals

Status: Acknowledged
by davidfe on ‎09-23-2012 08:07 PM

PDF Copies of Product Manuals

 

I looked at the refrigerator I purchased and there is NO

on line product manual available.

 

Harbor Freight and lots of other retailers have manuals and

parts list available on line.

 

Why NOT Best Buy?

Status: Acknowledged
Thanks for the input.
0 Votes

One innovation that BB has implemented in the past few years is it's Best Buy Mobile stores, which are smaller stores in various malls dedicated only to cellphones and other mobile devices and accessories. This idea is great; it safes tons of costs electric, rent and other sunk costs buy reducing the store size from a gigantic department store to a small boutique-type shop. I think BestBuy should implement this for another department, one they deem their most successful after Mobile. A Best Buy Gaming store would be great, or maybe one for all the other media platforms (games, movies, music). They are losing money buy only having large department stores, and i think using the best buy mobile store idea and running with it is a good way to improve business and increase sales

Status: Acknowledged
Thanks for the idea.
0 Votes

 What do you experience when shopping in Best Buy vs. What you experience when you shop at BestBuy.com?

 

I come into this having worked for Best Buy for almost 6 years throughout college. I enjoyed working in the store, made a lot of friends, and met some wonderful people. I believe that with these certain times, the webpage should reproduce what is it like inside of a store.

 

I know a lot of people shopping online "already know" what they are looking for, but I also know that there are many who have no idea what they are buying/ purchasing, or how to use it, etc.

The experience when you go to a store is friendly, unbiased, and knowledgeable information on the3 subject, product, or service that Best Buy provides to the consumer - this is not matched with the BestBuy.com experience.

I feel as though the website is secondary to the brick and mortar store, which it used to be like that, but with the changes in the economy, adding a feature to the webpage to become more useable, as well as unique. And being unique is not only what Best Buy prides itself on, but it would also help pull itself away from competitors online.

 

The way i could see this being incorporated into the webpage is providing an image of a salesperson on the side of the page saying "Anything I can help you with?" or  "What can I help you find?" or another attention grabber that states "I am here to help you with whatever yo uare doing on the webpage"

This image is then linked to a system that provides a sales representative, by messaging system/ phone system/ email system/ video system. Bringing the knowledgeable consultant to the webpage.


These Online Sales Consultants will ask the same questions they would to the consumer if said consumer was in store, unbiased information provided, with links to items, or if you want to go crazy, even provide external links as sources.

 

The consultants could work from home, or from a new office, and could be moved from store positions into these new roles.

Only thing is, Best Buy must ensure that they are knowledgeable on all types of products, or have it departmentalized as it is in-store.

 

I am not saying to give up on your brick and mortar stores, i believe they do have promise in the future and some roles may change in that, but this online update would bring that same friendly, knowledgeable service to web users.

People looking for help can get the help they need, those not looking for help do not have to click the link/ image to speak with a representative, and also don't feel like they are being forced to use a representative.

 

What does the internet/ Best Buy think of this? Let me know! I'd love to hear your thoughts!

Status: Acknowledged
We do currently have chat support for different products. Thanks for the idea.
0 Votes

myTLC Update

Status: Acknowledged
by mspitler2 on ‎09-05-2012 10:33 AM

I don't know about other employees, but I certainly would like mytlc.bestbuy.com to be updated visually and consistantly. It does lack some key features that the regular TLC has on it. Same thing with the MTK on App stores/markets. Its a great app, when it works. But it is not the most consistant. With third party tools that are regulated and upkept by Best Buy, the simplicity can continue!

Status: Acknowledged
Thanks for your input.
0 Votes

POWER SEARCH OPTION

Status: Acknowledged
by bkraft4637 on ‎08-29-2012 07:40 PM

Best buy has so many products and the search capabilities are so limited... i couldnt find the perfect android tablet for myself so i just gave up.

 

If you are looking for what a true power search capable website is, look at newegg.com's power search function. i wanted to desperately find an ice cream sandwhich android tablet that operated with 2gb of ram. there is no such way of trying to find that on the best buy website. that was the only feature i cared about when looking for tablets. 

 

I have always thought for years, why doesnt best buy step up their game to power users since best buy is pretty much the only electronics brick and mortar game in town now... why not cater to the avid uber power users who are gonna be the most loyal to you??? 

 

Thanks...

Status: Acknowledged
Thanks for the input.
0 Votes

SHow Room Idea.

Status: Acknowledged
by George79 on ‎08-28-2012 07:43 AM

Ok. As I was reading thru some of the ideas and coments on the forum I got inspired, and I come to this uniqe idea, I think the idea has great potential and its very uniqe, but weather its profitable, I am not sure.

 

 

What if, BBY creates a few showrooms (to start), that offers product that is very NEW, the product that is not available to buy just yet. I  think the way to do this would be creating some sort of contract with TOP TECH coorporations, kinda what Blockbuster did with the the Movie buisness.

 

For example if BBY can sell the product one month earlier than everyone else, you see where I am going with this?????

 

 

Status: Acknowledged
Thanks for the input.
0 Votes

Display

Status: Acknowledged
by deconch30 on ‎08-25-2012 10:30 AM

The experience in the stores need to be improved. Dispaly the products in such a manner that they sell themselves.  I notice in one strore a big name product had its display far away from where the full line of products that were being sold. It seems that the customer could not compare pricing and quality of products.It is like you are only trying to sell the big name items and extended warranties.Thus the sales rep tend to linger around the big name displays.

 

Let the products sell themselves.Let your sales rep be an extension of the products not them trying to sell you all the hoopla.If for instant there is a hot product on the market you may have some online shoppers, who may want to order online (from compettiors) and come to view the product in your store ( a common complaint ). This to me is a plus instead of negative. The fact is you are getting them in the store.Display other products alongside the hot item which may be priced better ,better quality or both. Which the customer won't know if he/she can't interact with the product.

 

 

For example in one of your stores'  digital camera section I see a line of cameras but no kind of interaction with the camera.Not even similar shots taken by the various cameras with similar settings.The electronic industry has become so interface interchangeable that things  like comparing products is a cinch (the way I see it). Display industry standards for products.This may be a hamper to the manufacters of lesser products but this gives the customer  the feeling that you are on their side.Get people enthused about electronics and appliances after all that's your bread and butter not service warranties and extended services.

 

Get back to basics.

 

Status: Acknowledged
Thanks for the idea.
0 Votes

Raido Frequency Glasses

Status: Acknowledged
by frydrce on ‎08-20-2012 09:22 PM

I would like to see a pair of glasses capable of viewing rf frequncies. You would dial the glasses into a certain frequency like a radio and the rf would be converted to video to see radiating patterns which could also be displayed in various colors per the frequency.

Status: Acknowledged
Thanks for the idea.
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