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0 Votes

Get Demo Items Up Faster

Status: Acknowledged
by vaan285 on ‎04-23-2013 03:27 PM

I recently went into Best Buy the past couple of days looking for the new Sony Handycam's.  The associate who helped me had said the demo of the camcorder I was looking at should be up fairly soon.  I was happy with the response, however, another associate said they do not know when the new displays will be set up.

 

The Best Buy website says that the store has the items in stock and ready for purchase.  Any customer walking into the store wouldn't know if new products were available.

 

I'm waiting for the demo products to be put up, is there anything hold Best Buy back from putting up demo products once the products are received?

 

 

Status: Acknowledged
All of our stores should have all demo products up and running at the same time the items are available for purchase. If this is not the case at your store there is most likely an unforeseen circumstance preventing this. This store should have these demos up and running as soon as they can.
0 Votes

New Store

Status: Tell Us More
by scompton1980 on ‎04-02-2013 09:49 AM

There is a small town in eastern Kentucky called Pikeville, KY.  Is there anyway we can look at a opening a store in Pikeville sometime soon.  There is a new shopping center going up that would be great for the small Internet store or there is a building largte enough to open a full sized store right now.  Just needs to be renevated.  They have a parade and festival every year call Hillbilly Days that we can promote Best Buy and Geek Squad in.  The only way that the people of Pikeville can get to Best Buy is to drive 2 hours in any direction and the only way that they have to buy electronics is Wal-Mart, Kmart, and somethings are sold at Lowes.  The computer repair is done by Staples.  This is a place that is in need of Best Buy and Geek Squad.

Status: Tell Us More
Thanks for the suggestion. Would anyone else like to see us open a store in this area? Remember to vote for an idea if you like it.
0 Votes

Better utilize space in store.

Status: Tell Us More
by gadgeteer on ‎03-19-2013 12:29 PM

First off, let me say I love the new layout of the "Connected Store" format.  It feels much more open, clean, and easier to locate things;  However, I think the big desk in the middle is really under-utilized.  I asked an employee what it's for and they said "customer trainings" yet every time I've been in the store they're utilizing like 10% of the total area mind you this is a very big area.  If its for training, why not have commericals or advertisements for training to really drive utilizing this space.  From what the employee said, Best Buy wants you to know how to use your technology so they plan on offering free classes (similar to Lowes).  There should be a lot more awareness about this because it is a potential differentiator AND it curbs online purchases.  Online retailers like Amazon are quickly realizing that B&M stores have them in sight and lately some of the best deals I have found have actually been in B&M stores (which I found out Amazon does not price match, unless it's a TV).  

 

I think it would do you great justice, to print fliers and put them in customer bags or send out an email with a voucher for a free technology training and really get customers engaged and enthusiasic about this offering.  That way if a customer comes into a store and they buy a new phone and it's their first smart phone - yes AT&T may give it to them for the same price, but AT&T isn't going to sit them down and show them how to use it.  That kind of service is a differenator.  

Status: Tell Us More
I will admit I was not part of the design team for this new store layout, but from what I understand this center part of the store is mainly to provide our customer's a centralized location in our stores to get answers to their questions. Does anyone else have any thoughts on this idea?
0 Votes

Ideas from a student in China

Status: Acknowledged
by kjmartin on ‎03-05-2013 05:55 AM

Dear the Best Buy:

   I write this message just after reading the news that you plan to give up several projects in China. I don't think this is really a wise decision. Besides I find another news in the same website, saying that the superbatteries is under development, and the market is too big for market apartment to estimate, especially in China. the other products are the same!

 In short, I just write to remind you, but to the decision,just on you.

 Thank you.

Status: Acknowledged
I have to admit I'm not sure what projects you are referring to, but would thank you for sharing your thoughts on this.
0 Votes

CD Maker

Status: Tell Us More
by jrhope on ‎03-02-2013 03:57 PM

You have a large selection of CD's and headphones to peruse. Let's combine both music sampling and headphone trying-on to create an experience to make CDs right on the spot! In this section, people can choose the headphones they want to try out, browse the panel of 1000s of songs, select songs, sample them, put them in a playlist, and burn CDs. You can charge a dollar a song, which is comparable to itunes and Amazon and other music carriers. However, having a physical location will help people create master playlists customed to their preferences who would may not be able to do so so smoothly on their own. This would be convenient for those who like to make personalized CDs and a moneymaker for you and me!

Status: Tell Us More
Interesting idea. I'm sure there are copyright concerns, and that if this station did become popular there would most likely be lines to have to wait in. Anyone have other thoughts on this idea? Remember to vote for an idea if you like it.
0 Votes

I am not saying that disabled people have a hard time browsing Best Buy I would like to see a special section that has technology that can help people with a disability. You guys already sell that Insignia HD Radio that caters to that demographic and I would like to see other products follow suit. And like I said, a special section in the store catering to products for the disabled Smiley Happy

Status: Tell Us More
Not sure how feasible this would be at this time, but it never hurts to look into it. Would any other customers or employees like to see this? Remember to vote for an idea if you like it.
0 Votes

Bestbuy.com Innovations

Status: Acknowledged
by Longhorn on ‎02-24-2013 03:06 PM - last edited on ‎02-25-2013 01:06 PM by Senior Social Media Specialist Senior Social Media Specialist

One of my MCSAs had some ideas about how to improve bestbuy.com.  His name is Matthew {removed per forum guidelines} and his employee number is {removed per forum guidelines}.  His idea was that we should add a link that will give the customers a list of comparable items based on the specs of the item they were originally searching for.  He thinks this would help us find a solution for those customers who go online or call the store looking for a certain item, only to find out that is out of stock or unavailable for shipping.  In his opinion, the best place to put this link would be right under the add to cart link that is next to every item. 

Status: Acknowledged
Although maybe not exactly the same, on each product page we do now show items other customers viewed that were similar to the one being looked. Thanks for the suggestion.
0 Votes

It would be great to see the ability to use your reward zone points to pay for Best Buy credit card balances.  It would be easier for silver members to utilize this idea since we have the option to bank points.  The ability to use this option would be a great way for customers who have a point balance but aren't in the market to buy electronic products.  Hope this idea makes the cut!

Status: Acknowledged
Thanks for the suggestion.
0 Votes

Phone Home Sales

Status: Acknowledged
by amarcg on ‎02-11-2013 02:01 PM
I have been researching other companies on TV, and they offer exclusive online and PHONE LINE SALES.  BBY could have an exclusive phone number just for sales.  Many people are house bound, can't leave their homes for various reasons, and this would be a great tool for making great sales over the phone.  Have the items shipped directly to their homes,  offering two weeks for their return including a return label inside the package if item is not to their satisfaction.  I am sure this would greatly increase sales associated to the SCTC team.
Status: Acknowledged
Thanks for the idea.
0 Votes

Sale Logo

Status: Acknowledged
by arthuruhotmail on ‎02-02-2013 08:08 PM

Shop Online. Buy it Here!

We guarantee the Lowest Price!

 

Arthur

 

Status: Acknowledged
Thanks for the idea.
0 Votes

Advertising

Status: Acknowledged
by tootall1121 on ‎01-28-2013 07:32 PM

Quit the "blue shirt" ads. They're dumb. What else is someone that works for Best Buy going to say? Why should we believe a thing they have to say. You want to impress me? Have somebody that knows the product, but doesn't have an interest in saying anything bad or good. Give me real, not phony baloney. You want to really impress me, let me try out one of those big TV's. I'll tell the truth about it, one way or the other.

Status: Acknowledged
Thanks for the suggestion.
0 Votes

Smart Sound Case

Status: Acknowledged
by MarketingMirage on ‎01-28-2013 06:58 PM - last edited on ‎01-29-2013 12:55 PM by Senior Social Media Specialist Senior Social Media Specialist

I am the owner of a small marketing company in Los Angeles and have been introducted to a new product that may interest Best Buy in its Cell Phone Case departments.

 

The Product is called the Smart Sound Case designed here in Los Angeles and manufactured in Korea. Its a hard backed case (metal for iphone) and (ridged plastic for the G3) and similar for other phone styles, that has sound tunnels within the case that channels the sound from the phones speakers to a colapsable sound chamber that amplifies the sound and improves the sound quality and also doubles and the cases stand for the owners viewing pleasure.

 

It is developed for many styles of phones, but I have showcased the Iphone 5 and the G3 being popular and a very lightweight and atractive design.

 

 

Product awards & Showcases

 

CES Award

Green Award

Showcased on Fox & ABC Networks

 

 

Companies on-board for sale:

 

Walmart

Yahoo

Amazon

 

It is as many of you know difficult for smaller product developers to get in the door of a large company like Best Buy to have their products shown. If there is anyone who is able to get this product shown to a corporate manager someone with the voice to push this product through to the shelves of Best Buy they will not be dissapointed.

 

 

I can be contacted at {removed per forum guidelines} and we can set up a time for a conference call to discuss potential meetings for this product sale.

 

 

Pics:

 

INSIDE LOOK (IPHONE 5 CASE)

 

 

 

 

BACK VIEW (IPHONE 5 CASE)

 

 

WITH SOUND CHAMBER/KICKSTAND EXTENDED

 

 

Galaxy S3 Case (Back)

 

 

Galaxy S3 (EXENDED SOUND CHAMBER/KICKSTAND)

 

 

 

USED AS KICKSTAND (IPHONE)

 

 

USED AS KICKSTAND (GALAXY S3)

 

 

Thanks!

 

 

Cheers,

 

Matthew {removed per forum guidelines}

The Marketing Mirage

 

 

Status: Acknowledged

Sounds like an interesting phone case. You should actually look into us carrying this via our vendor portal Extending The Reach. Thanks for the suggestion.

0 Votes

Why do they call it "Black Friday"? - Brief Finance Lesson: When a business has not sold enough for the quarter, being short would be written in red ink, and that company would be "in the red." If the company is prosperous and meets/exceeds sales for that quarter, it would be written in black ink, and would be "in the black". Typically, the day after Thanksgiving day sales is enough for some companies that are sagging in the quarter to be pushed out of the red, into the black for at least that one day (if not the quarter).

 

 

Now that we know why it's called "Black Friday", does that mean that retailers can't stray from that term? Definitely - not! When I think of "Best Buy", I don't think of a company that can be compared to others. I think of Best Buy being a company with its own unique identity. It's because of that, that I believe that Best Buy needs to step up forward and start leading the electronic world like it used to. I see no reason why they can't. Most retailers compete by trying to outdo each other. If Walmart opens at 9pm, Target will open at 8pm. But is that enough?

 

I think it's time for a change, and a new strategy. One should include overhauling the term "Black Friday", and coining it with a new term - "Green Friday". To me, "Green Friday", makes more sense, because customers save alot of green, and retailers see alot more green. Also, I don't think it would hurt to provide more "Energy Friendly" or "Environment Friendly" (Green Products) for sale during the event. Alot of people already know what Black Friday means, and so for some, when they here green Friday, that might catch there attention or at the very least, pique their interests.

 

I think there are alot of marketing stategies that can be implemented. What about during that weekend (Saturday & Sunday), you can have a "Plast (Plastic) Blast". Anybody who uses a plastic method (debit or credit/excluding gift cards) can get maybe an increase in reward zone points? I don't know, or maybe something else. Perhaps, you can find something else more fitting....Either way, after that Sunday, it will be followed up with "Cyber Monday". If you can stay strong on Friday and keep that momentum throughout that weekend, BB should have no problems back-stroking in the water, instead of trying to stay afloat.   

 

Status: Acknowledged
Thanks for the input.
0 Votes

Tablet Cases

Status: Acknowledged
by jat90 on ‎01-21-2013 11:09 PM

I was shopping at Bestbuy today for a case for my Samsung Tab 2.  Only to discover that you do not carry any cases for these in the stores in my area.  I asked a sales Rep if there were any available for purchase in the store and he replied no but there are some available online.  And then I said I don't want to wait on it to be shipped to get one.   I asked so why is there two isles for IPad cases and no cases for the other Tablets.  He then proceeded to say "Well for every one of the Samsungs we sell, we sell 6 Ipads.  Unfortunately I did not buy anything from the store and went else where for my product.  I found plenty of variety of cases at Walmart yes Walmart one of your biggest competitors.  I don't care much for buying from there but they were the only ones in town that had anything for the Samsung Tab. My point being if you are going to sell other tablets it would be very beneficial to Bestbuy to sell the covers for them in the store as well.  You are losing revenue from people like me to your competitors.  Yes it may only be 60 dollars but 60 dollars here and there add up.  I would like to see more cases available at the stores for the other Tablets and not have to purchase one online or go to your competitors.

Status: Acknowledged
Thanks for the idea.
0 Votes

Insignia Edge

Status: Acknowledged
by mjwo3901 on ‎01-16-2013 08:02 AM

I think that you should develop another insignia branded tablet. This tablet should bby windows 8 x86 based and possibly powered by amd's z-60 processor.  This processor has on chip radeon graphics.  This tablet may fill a niche market that, in my opinion has not been fully capitalized on.  Marketing this item as a gaming or high performance tablet truly capable of replacing the consumers higher powered laptop or desktop would give you a product which is only available at Best Buy. This type of product may be able to carry a higher price tag as there is less competition for this higher power type tablet. This may enable you to grab a slightly higher margin in this low-margin category. 

Status: Acknowledged
Thanks for the suggestion.
0 Votes

Adding Food and Live Cam GeekSquad Advice For Computing

Status: Tell Us More
by billmiller37 on ‎01-15-2013 12:37 AM - last edited on ‎01-15-2013 03:29 PM by Senior Social Media Specialist Senior Social Media Specialist

I have two ideas that would be great for Best Buy to adopt. I think a food court or concessions stand like Fry's Electronics,Wal Mart,Target,etc. already have. The other idea is for Geek Squad to have a live cam offering for computer users who need advice on setups of hardware,software or overall computer knowledge. This would be a great and helpful service.

 

                                                                                                                     Thanks,

 

                                                                                                                     Bill {removed per forum guidelines}

Status: Tell Us More

The idea of a food court has been touched upon in other ideas, and more specifically in us adding a cafe to our stores; you might want to add your voice to these existing ideas.

 

I do know we currently have live chat tech support with Geek Squad agents, but I don't believe this is live video support. What would be the advantage of adding video to this support? Would anyone else have any feedback on this? Remember to vote for an idea if you like it.

0 Votes

Can I suggest a product here?

Status: Acknowledged
by ktmguy509 on ‎01-05-2013 08:17 AM

This is a new game case for iPhones that comes from Germany. It's awesome. How do you recommend that best buy sells it?

http://gridgamecase.com/en/home.php

Status: Acknowledged
Thanks for the suggestion.
0 Votes

Free for all

Status: Acknowledged
by joeyjoejoejr on ‎01-04-2013 07:58 PM

Hey best buy I was just watching a video online from the Netherlands for this store bij SaWhere where they gave this guy 156 seconds to run the store and grab wthe he can. I thought this  would be excellent for BB PR. And who better to try this out than me? Call me BB I am here for ya!

Status: Acknowledged
I believe a customer of the Ellen DeGeneres show was given just this on Black Friday 2012 at one of our stores. Looked like a lot of fun. I can't imagine any customer disagreeing with this idea.
0 Votes

Assistance for special needs childrens and adults project

Status: Acknowledged
by advocatemom on ‎12-15-2012 08:31 AM - last edited on ‎12-17-2012 01:16 PM by Senior Social Media Specialist Senior Social Media Specialist

I would like to start by intrudicing myself, my name is Maria {removed per forum guidelines} and I'm from Miami, Fl.

My project is to help those children and adults with special needs get the technology and devices they need

that can help their daily lives and education.

No one should have to go without. Many children and adults can't afford the required technology, and it would be

beneficial for them. Many are students. Their are so many needs. Please help me make this project become a reality

our special needs children and adults get the technology they need.

Status: Acknowledged

As a company we partner with the United Way each year, and I believe the United Way has programs in place to assist individuals with special needs. Our stores are also empowered to make donations to groups in need of assistance.

0 Votes

I need to know if there is a forum where I can share some revolutionary, paradigm shifting ideas, that if properly implemented, the products that Best Buy determines are the right ones, will with the proper approach for all practical purposes shut down that segment of Amazon sales that keeps Best Buy on edge.

 

The goal isn't to shut down Amazon but to determine what Products if handled properly will remove Amazon from that segment of the sales market. The ideas I have for the most part are primarily centered on a paradigm shift in what we used to call customer care and it is something that online sellers like Amazon are by their very nature stuck with the old model. I have a great deal of experience (practical) in this area that has to do with how Best Buy will re-create a whole new concept of genuinely "connecting" with the customer.

 

If Best Buy were to determine that this would be an approach to business that it wants to pursue, it would also mean that Best Buy will have to decide what products will fit this new model and the rest Amazon is free to have. Right up front we can all agree that Best Buy will not be selling Bathing Suits! And items that are peripheral to the bigger money making products that Best Buy must identify, Best Buy will then gone on to research these items that companies like Amazon will sell and can guide "Their Customer" to that link which will save them money; money Best Buy isn’t after.

 

So If you are interested Best Buy, I believe that survival will be a thing of the past an competition will not be an issue, for Best Buy alone, is the only "Store Standing" that can make this happen; shut down the Amazon's and therefore gone is the constant effort to continually redefine yourself primarily by reacting. Discovering what you know you can be the best at, with a determined passion to pursue that one thing that you know you can do better than anyone else as you create a connection with your customers will set you apart and Amazon will no longer be a foe to contend with.

 

I will stop hear and would be willing to share with Best Buy how this is all within your reach. It is exciting to think about it and I hope to interact with those that are serious about the bigger purpose, not just someone taking a few items here and there and trying to implement them without ownership of the necessary concepts, and without the needed and driving passion.

 

I live and worked in Taiwan, China, and Nepal for 17 years and when I watched the special on Best Buy- the Box store, and saw how you opened four stores in China and then explained away each one's failure by saying it was a good learning situation, I watched the show again and took notes and drafted a document as to why it was obvious from the beginning you were going to fail; Best Buy's response to that failure spelled a shrinking, not a growing group of loyal customers. I said to myself, had they simply called me and said, "This is what we are thinking of doing in China", I would have said you are going to fail if this is how you plan to proceed.

 

I hope to hear from someone that has the authority to not only entertain the strategies I will share, but also has the necessary connections to bring these ideas to those that are interest in a long over-due paradigm shift.

 

Thank you and know that my greatest motivation is to bring the customer and the company to a mutually beneficial place. I have had enough of quality stores having to close their doors as the Amazon's have, via massive "quantities" has appealed to customer greed offering prices that business’s cannot offer, and it is done at the expense of something each of those customers really values more.

Status: Acknowledged
Thanks for the idea.
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