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0 Votes

Bringing in customers

Status: Acknowledged
by willardb on ‎04-09-2014 07:54 PM

I have an app that will be of great use for your company! It will help bring customers to your store. I know it will improve sales nationwide! If you want to increase sales and customers coming into your store please contact me!

Status: Acknowledged

I would suggest reaching out to us via the link provided by AWBrown or by contacting us through Extending the Reach.

0 Votes

Increase sales

Status: Acknowledged
by chef4337 on ‎04-03-2014 11:29 PM
I like your store. I like going to a store and buying products and having the immediate satisfaction of taking it home and buying it. However, in today's economy with aggressive online pricing it is hard to buy a product at a store when you can wait 2 days and save $50 (more or less depending on the item).<br><br>With that said why not set up computer kiosks in your stores and encourage your customers search LEGITIMATE web sites. If they can find the same product for a lesser price than sell it to the customer for the lesser price. It is win/win. The customer gets great satisfaction and Best Buy gets the sale. It's already happening except most stores won't honor the online price so the customer goes home and makes their purchase online.
Status: Acknowledged

Thanks for your thoughts on how to improve our business. We already do have a Low Price Guarantee that allows our stores to match specific online retailer’s prices at the time of purchase.

0 Votes

Idea to improve customer experience

Status: Acknowledged
by atanu on ‎03-27-2014 12:12 PM

 Current Scenario:-


I have observed that at the time of a product launch (e.g. iPhone), potential customers needs to Queue up in front of Best Buy Outlets for days.

 

Suggestion:-


Best Buy can Setup “e-Queue”, i.e. potential customers will need to  obtain a token number through BBY website or through SMS on a “First Come basis “ and avoid standing in the Queue.

 

BBY stores can flash the token number and the respective customer whose token number matches can approach the store for the product and avoid waiting in the Queue.


Also customers will be aware of his/her position in the Queue as per the token number being flashed at the store/Portal and not wait outside the store for his turn.

 

This may will improve Customer Experince.

Status: Acknowledged
I honestly just can't see us ever putting this idea into place. I would imagine that these e-tokens would be taken by re-sellers very quickly, and I could see the e-tokens themselves being sold by the recipient. I don't really see how we could ever guard against this.
0 Votes
Reading the Gamers club message boards this is a conmon frustrating issue, that can be addressed cheaply/effectively. When a person buys the sub the cashier should scan/activate a uniquely barcoded reusable coupon which would be valid for 72 hrs from activation. Again,, these MUST BE unique AND require the cashiers to verify the customer who using the coupon to allow it & prevent fraud. I would like to see them for use online too but that`s where you`ll get burned. It would also need to allow the customer to recieve their 10% off used/10% trade in bump too. The coupon must need activation at the register & it would allow a forum mod to pm an activated coupon for issues that make it that far.
Status: Tell Us More
Thanks for the suggestion. I would like to hear from others on this idea. Remember to vote for an idea if you like it.
0 Votes

Boinc Cancer Research for retail display

Status: Acknowledged
by Benaji on ‎03-22-2014 01:53 PM

I like Cancer Research.

You like Cancer Research.

Nobody likes Cancer.

 

You could donate Retail Display model CPU Time for cancer Research, HIV research and others through Boinc. Why aren’t you? You could help save lives.

 

Recent success of Boinc:

 

http://www.worldcommunitygrid.org/about_us/viewNewsArticle.do?articleId=341

 

all IBM Medical Research:

 

http://www.worldcommunitygrid.org/research/viewAllProjects.do

 

Status: Acknowledged
Interesting suggestion, and thanks for making me personally aware of Boinc. My only personal concern would be that the additional use of my computer(s) could cause them to wear down sooner than they would have without Boinc using my computer to work as CPU for cancer research when I am not using the computer. I can say that due to security concerns we would never give an outside entity access to any of our computers/servers.
0 Votes

BB in Griffin, GA

Status: Tell Us More
by Valued Contributor on ‎03-20-2014 11:44 AM

I would like to suggest that BB consider opening a store in or around Griffin, GA. As some of the more active members here knows I am a digital fanatic because of that issue of there not being a near by BB. I wasn't entirely sure where to post this but I guess it's a suggestion overall so posted here.

 

I doubt this will get enough votes up considering well... probably not that many georgia forum viewers so yeah. I just wanted to throw out the suggestions either way cause I really do get sick of hearing people say "just go to BB store" the thing is... I CAN"T and I WON"T go to one with such a far distance away. 

 

 

Status: Tell Us More
I have to agree that it's unlikely posting this will result in us opening a new store in Griffin, GA, but it never hurts to put it out there. Given our current business objectives I really can't see us opening new stores anywhere, but I would love to hear from other people in this area if they would want to see a Best Buy store near them. Remember to vote for an idea if you like it.
0 Votes
Call it "Best Buy Pay Days Play Days", basically this would be a perm. benefit designed to reward loyal shoppers based upon the amount a money they spend from their respective paychecks at BestBuy. A customer would need to "register" their payday(weekly, bi-weekly or monthly) & provide their income. And they would recieve either a discount, coupon or offer based off the % of the amount they spend from their paycheck amount.

So if a person spends 50% of that paycheck amount their promo perk would be higher than a person who spending 10% of their paychecks amount. This is a good way to keep customers spending on a consistant basis & possibly going outta their way to make that respective purchase at BB vs another retailer.

You would also need to account for customers who make more/less than others accordingly as a customer who makes $800 bi weekly vs $2,000 bi weekly wouldn`t be on the same scale. But if the person who makes less is spending a larger % of their check they actually can be more devoted to BB even though their total cash volume may be much smaller annually.

Status: Tell Us More
Interesting idea, but I do have privacy concerns here. How would we verify their income without them sharing paystubs etc...? I'm not sure if we would ever want to have customer's sharing their paystubs with us. Does anyone else have any thoughts on this? Remember to vote for an idea if you like it.
0 Votes

Carry i7 Processor Apple Computers

Status: Tell Us More
by vaan285 on ‎03-16-2014 12:55 PM

I've noticed that most of the Apple products sold by Best Buy are bare minimum specs.  Can you please offer i7 products and maybe an option to expand the computers memory?  Especially in the MacBook Air line, the ultrabooks need more power and efficiency.  Hope other members feel the same way.

Status: Tell Us More

I show we do sell a Mac mini that has an i7 processor and a MacBook Air that comes with an i7 processor.

 

From what I understand it is up to the manufacturer as to whether or not a computer's memory can be expanded, and I would suggest reaching out to Apple on this part of your idea.

 

Would anyone else like us to expand the Apple computer selection? Remember to vote for an idea if you like it. Thanks for sharing your thoughts!

0 Votes

I think it would be beneficial to Best Buy to scale back the number of Smart Covers they are currently carrying and replace these with Smart Cases.  I know frequently when I go in-store the Smart Cases tend to be less stocked than the Smart Covers which suggests they're either selling better or Best Buy is ordering less but just watching that area for a few minutes it seemed like people were grabbing more cases than covers too.  Just a thought. 

Status: Acknowledged
We should be stocking these to match demand. It sounds like we are selling out of them faster than anticipated in your area. Thanks for sharing your thoughts on this.
0 Votes

Deal of the Day offers

Status: Acknowledged
by blueshirt410 on ‎03-06-2014 09:13 AM

When Best Buy offers Deals of the Day, which normally is a deal for it is priced way lower than what it normally is, should the product be available? Why should a customer have to wait 5-7 days on a product that could easily be carried in the store? Product shouldnt be offered as a deal if the customer is going to have to wait for it. Offer deals on products that are ACTUALLY available, and if not be willing to offer rainchecks every once and a while, ecspecially to MyBestBuy members who are loyal shoppers.

Status: Acknowledged
Thanks for your thoughts on our Deals of the Day offers. We already should be offering these sales on items we have in stock, but I can say they do often sell out fast.
0 Votes

Search experience for Windows 7 and 8

Status: Acknowledged
by pcunite on ‎02-07-2014 11:28 AM

Best Buy is the coolest store we have in my town. I like to go there to check out PC's and such, like everyone else I guess. Of course, I send everyone there to buy their PC's too. The problem has been that when people buy a Windows 7 or higher PC, the search tool is sooo bad.

 

It would be awesome if Best Buy could include the FileSearchEX tool by default on their PCs. We use it at my work. Thanks.

Status: Acknowledged
Best Buy is not the manufacturer of the computers we sell, and would not have a way to install this tool on these computers prior to being packaged for sale. You should contact each manufacturer if you would like to see this as a reality. Thanks for reaching out to us.
0 Votes

Cooperation with Kazakhstan

Status: Acknowledged
by Pavel on ‎01-24-2014 09:16 AM

You have a good store. In Kazakhstan, your goods will be a success. I can create your store fillial in Kazakhstan. With whom can I discuss the proposal? Please send me your contact officer with whom you can discuss this issue.

Status: Acknowledged
Thanks for sharing this, but I can say with confidence we will not be expanding to any other countries any time in the near future. I would not be able to get you in contact with any other employee of Best Buy.
0 Votes

UGANDA NEW POSSIBLE MARKET

Status: Acknowledged
by AUS-UGANDA on ‎01-21-2014 10:46 PM

Uganda is nestled in between Tanzania, Kenya, South Sudan and DRC CONGO.

 

Though land locked all goods come in through Kenya and Tanzania into Uganda and on there way to South Sudan, Rwanda, Burundi and Congo.

 

Recently Walmart acquired a chain store called game in Kampala, the capital of Uganda.

 

However, I believe Best Buy is the real deal and your presence here in Uganda will felt across East Africa. So I feel and think you will do a much better job than Wall Mart if you opted to invest in Uganda.

 

With the discovery of Oil, Gold deposits, diamonds, natural gas and many more natural resources, investors of all sorts have there eyes on Uganda.

 

My reason for share my ideology today is simply to have Best Buy in Uganda.

 

I hope this will be though about.

 

Regards,

Carlos

Status: Acknowledged
Thanks for your thoughts on this, and given that I love our stores I can see why you would want them in your area. Given that we pulled out many markets overseas, in the not so distant past, I just don't see us opening stores in Uganda anytime soon.
0 Votes

Layaway

Status: Acknowledged
by Jakram on ‎01-19-2014 04:33 PM
Sears/Kmart some Ashly furn which House Paul's TV offers layaway why don't bestbuy
Status: Acknowledged
We did have a test in specific markets, but I assume this test wasn't successful since we never permanently implemented the program. I can't imagine us trying this again in the near future.
0 Votes

Protection From Fake iPad Returns

Status: Tell Us More
by Best Buy Employee on ‎01-13-2014 08:20 PM

I wonder if it is possible to protect from fake unopened iPad returns with a simple method. Weight. Best Buy can get scale and weigh various high value devices (iPads, iPhones, Nexus 7's, Samsung Galaxies) have a list in every store and provide the CS desk with a scale of their own. If the device does not reach, or is over, the weight that the device is supposed to be while in box it can be opened and inspected much more closely. 

 

Pros:

 

Customer satisfaction and trust in our products

 

Being able to catch offenders in the act and on camera

 

Less shrink due to fake returns

 

Cons:

 

Might be used by bas CS agents to reject returns that should be accepted. This can be over come by showing the customer the list of weights as well as having the weighing be visible to both parties.

 

Price to impliment. This could cost quite a bit of money to impliment in every store. But can be negated somewhat by being placed in high risk/shrink stores first. 

 

Extra Training

 

 

Status: Tell Us More
Interesting idea, but could someone just make sure they weigh what they put in the box before they re-package it? Remember to vote for an idea if you like it.
0 Votes

Add these to digital downloads!

Status: Tell Us More
by Valued Contributor on ‎01-13-2014 02:16 PM
Status: Tell Us More
Would anyone else like to see this implemented? Remember to vote for an idea if you like it.
0 Votes

Fat to Thin

Status: Tell Us More
by Justin2000 on ‎01-10-2014 03:44 PM

Another program where you can turn in a TV Show on DVD (Wide cases) and for $5, You can exchange it for a Thin case version.

 

 

Then Bestbuy can scrap them or something.

Status: Tell Us More
Would anyone else be interested in a promotion like this? Remember to vote for an idea if you like it.
0 Votes

Hi All

 

I come from the old days of Sales People, when you sold something you may sure the customer's order got process and if it didn't you found out why. I have seen in my case a lack of this, but we need to make sure all employee in any industry do Follow through for all their customers or get something in the stores that makes sure the order gets verified.

Status: Tell Us More
Are you stating you would like to see a representative reach out, to every customer that places an order, in order to make sure the order met their expectations?
0 Votes

I love Best Buy and have been what's now an Elite member for some time. With that said, Best Buy marketing has gone crazy with the number of emails sent over the holidays. At this point, I want to opt out of all messaging to prevent the deluge. I can only imagine the sentiments of folks that don't shop there as much. Best Buy should allow a user to select a limit on the frequency of email messages within a monthly period.

Status: Tell Us More
As a customer myself that gets a ton of marketing emails from many retailers I completely hear where you are coming from on this. As an employee of Best Buy I am fairly confident that our marketing department has a very specific strategy in place, and is unlikely to change that strategy. I would like to hear from other customers on this idea. Remember to vote for an idea if you like it.
0 Votes

New Product Fujifilm XC Lenses

Status: Tell Us More
by Will-l on ‎01-01-2014 03:37 PM
Please consider carrying the XC line of Fujifilm Lenses, which is their lower priced lines. You carry the X camera line and the XF line of lenses currently.
Status: Tell Us More
I'm not sure this isn't already being planned, but I would like to hear from other customers if they would like to see us carry these lenses? Remember to vote for an idea if you like it.
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