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Saints Row IV
Battlefield 4: (this is digital but I suggest making it purchasable online as well)
Bioshock Infinite : ( same as BF4 make it online purchase as well...)
Titanfall(this is actually the game that got me making this suggestion cause a co-worker told me about it )
Need for Speed:Rivals
I come from the old days of Sales People, when you sold something you may sure the customer's order got process and if it didn't you found out why. I have seen in my case a lack of this, but we need to make sure all employee in any industry do Follow through for all their customers or get something in the stores that makes sure the order gets verified.
I love Best Buy and have been what's now an Elite member for some time. With that said, Best Buy marketing has gone crazy with the number of emails sent over the holidays. At this point, I want to opt out of all messaging to prevent the deluge. I can only imagine the sentiments of folks that don't shop there as much. Best Buy should allow a user to select a limit on the frequency of email messages within a monthly period.
Looks like the rarely advanced HD Radio Technology has now made it's ways to GPS systems. perhaps you could do a cool article about it in one of your videos?
Also would be nice if Insigna Reupped their game in the HD Radio market as I noticed a lot of their products such as the HD Radio Boombox is not available anymore....... We need free alternatives to crystal clear radio as opposed to subscription models such as Sirius or XM etc.
Last week I ordered something off the website to be picked up in my local store. It was made clear both during the order process and through a confirmation email that I had a week to go to the store to pick up my order. I placed the order on Fri 12/13, received confirmation that my order was ready to be picked up within an hour of placing the order, and even received an email reminder on 12/15 regarding my order. All this I was very happy about, as I planned to pick up my order this Thurs 12/19 after our company Christmas party.
Then this morning I went to check my email and there was an email with the subject: Your order is about to be cancelled. I about had a heart attack. I frantically searched through my emails to make sure I still had until Saturday 12/21 to pick it up (which I do). I enjoy the email reminders to pick up my order but perhaps you should wait until 24-48 hours before an order is about to be cancelled to send out an email with that in the subject. Much less heart attacks/panic that way. Thanks!
I've been in areas where you need to travel quite a ways to reach a Best Buy store , but had a Distribution center in our town . I would think it would be great if there was a office at where a purchase could be done through a computer and purchased with a credit card then picked up at your distribution center , rather than driving for a hour to get it .
I recently purchased an item at Best Buy that went on sale two days later at Best Buy. I am a Rewards member and I know that is so you can track my purchases. Well, how about automatically refunding the price difference, if it is within the 15 day criteria, to my credit card or issuing me a reward certificate for the difference. Now, I have to make a special trip to Best Buy to get my price match. How about adding this feature to the Rewards program, giving it's members a practical, appreciated convenience?
Almost everywhere I shop can scan a coupon code off a smartphone except, of course, Best Buy. Since your core business is selling technology, maybe you should try to keep up with it. You email me a $10 coupon that can be used in store or online and when I go to the store they have to have it printed out. This reminded me why I quit shopping at Best Buy to begin with. The $10 coupon got me to give you another chance and the hassle of not being able to use it since I did not have a printed copy turned me off to you more than I already was.
I see a number of posts on the forums from people complaining that they do not have the protection plan AFTER their device has an issue and that the Best Buy Employee did not offer it to them.
What I think Best Buy should do about this is build it into the checkout procedure. On the credit card processor have a check box to indicate if the customer declines protection. That way BB is guaranteed that every customer is offered it.
Now I would not do it for every item, just items over a certain dollar value say anything $100 or more.
This would also probably increase sales of the service plan.
When I worked at a now bankrupt competitor I had a sheet of paper that outlined our protection plan. I would show it to the customer and highlight the differences between warranty and protection and my sales went up 500% on the protection plan.
One of the best strategies that Best Buy implemented over the past few years was the introduction of the store operator job role. However, more recently this has changed in a sense. You can no longer directly call the store if you do not know the number, becuase individual store hours on individual store pages have been replaced with a call center number. Also, certain options that you press (if you do happen to get a hold of a store's old number) also get you to a call center.
The call centers are an extra hurdle and in my experience this labor would be better used in-store. For instance, I called a store [directly] to verify if they had a computer in stock. I didn't know I had been forwarded to a call center but when she didn't say "thank you for calling Best Buy at XYZ" and instead said "thank you for calling Best Buy" I asked her if she was at the store. She replied no but she could still help and I explained I see the store has the computer and they have 2 of them and I needed them to put their hands on one before I drive all the way over. She puts me on hold while she "gets in touch with the store." And almost 15 minutes later they don't have it. It would seem to me like it would be more advantageous to schedule more labor in-store around the S.O. role than have a call center S.O. do what I could (and was trying to) eaisly do and then play telephone (no pun intended) with me. This would result in reduced hold times and increased revenue and productivity around this position as well.
Just a thought.
I am writing to submit an idea in changing the way that you create and manage your lines for big event type sales. I have noticed that the last few black Fridays as well as the PS4 opening date, have created this "camping out" idea in front of the store. Last year I went about an hour after the store opened and was shocked at how big of a mess this creates as people just don't care how they leave the front of the store. The smell of urine and feces was overwhelming! There aren't any bathrooms located within a two block radius of the store that is open from Pm till Am, so these great customers are just using the bushes. The garbage's were all overflowing, and the parking lot was littered with garbage. Last of all I live in a cold climate, people had propane heaters, generators and propane grills to eat from set up in front of the store. By condoning this action Best Buy is taking on a liability nightmare in the event of an explosion, death, or health code violations.
Prior to ticketmaster and stub hub, I worked for Kroger and we had a tickets that would go on sale for various concerts and sporting events. It used to be first come first serve and the same problems would arise. We changed to a wristband system and it completely changed how these events occurred. My idea would be to go to a color coded wrist band type system. Have up to 10 different colors for the items that are a doorbuster items, good only at the store that the wristband was given out and then have random computer based drawings for the items 10 minutes or so before the item goes on sale. Must be present to earn the right to buy the item. Not only will this bring more customers in, as they have a better chance to be able to buy the big items, but it will also get rid of the problems associated with people camping out.
(to my knowledge)
In store orders can only be looked up via the consumer by calling a representative or by going to the store.
Online orders though you can already view your ownself online, over the phone, or in the store doesn't really matter!
I would like to suggest that in store orders also are shown on the orders section of the website. As a person who normally purchases maybe 20-30% of my products in store and the rest of it online it can be frustrating at times.
Reasons I can think of:
-let's be honest the receipt paper/ink fades fairly quickly
-some people may wish to keep it as more or less of a "history" page for easy access.
-can be useful as it would list how many year of a warranty you have
-could print your own receipts instead of getting the store to email/print one out for you!
Things people could aruge the idea about:
-possibly somebody could state that the item wasn't shipped but picked up so how can it have tracker information?
my response: who says it needs to have a tracker bar? Just have a line that says something like "this item was purchased in store and so it was not shipped"
Only this compressed sized image is allowed to be posted here. The full sized resolution is 3543X2240...
I've had two negative experieces with Best Buy stores here and I want to start off by mentioning I'm an Elite Plus member so I'm not somewhat that frequently returns things but I do, however, spend money at Best Buy.
I think it would be in Best Buy's best interest to really get employees familiar with the returns policy and to avoid situations that pit customers against the company:
[for example] I purchased a MacBook Pro at the My Best Buy Shopping Event last night. It was marked as "scratched" and "missing a power cable." I figured for the price (35% off) this wouldn't be too bad as I have stuff to remove scratches and a power cable is around $50-80. When I get it home and start cleaning it up, I come to find out it's actually not a scratch it's a crack in the glass. Now the Best Buy employee told me to purchase the plan and worst case scenario I couldn't get the "scratch" out they would just replace it. This was incorrect; the protection plan paperwork states that Best Buy, at their discretion, may decide that the cost to repair the item exceeds a reasonable expense and can decide to issue you a store credit for the amount instead. In this case, I would be without a computer (because the store credit will be issued for the amount paid) AND out the $200 extra I paid on the service contract (because at this point, it has "done it's job" per say).
So this morning I made an appointment at the Apple Store to take it in to see just how much it would cost to fix and they quoted $900 alone for the screen and they also informed me that the body on the computer is "warped" which is why when I have it on a flat surface it has a little bit of a rock to it. Mind you, a customer service agent took this as a return AND the store misadvertised this as a scratch. After hearing that, I knew if it went out to service through Geek Squad it would most likely end with them deciding not to repair it and instead replace it and that means I would be without a computer (this same model would be 35% more at that point) and out $200 for protection so I opted to return it.
I purchased this computer over by where I work (about 30 minutes from where I live) and I tried to take it to the store right down the street from my apartment and the store tells me that "we wouldn't sell something like this, with this kind of damage, so my manager is refusing to allow you to return it here." And I'm SHOCKED (to say the least). Best Buy stores are NOT franchised - so the fact that they would pit a customer against the company (not to mention inconvenience me to drive out of my way 30 minutes to go return a defective item that they sold me - referencing once again that they are NOT franchised - is ridiculous). If one of your stores sells someone a lemon like this, another store should take the return because at the end of the day it's all Best Buy.
Similarly, I had an experience like this with an iPhone 5S. I purchased an open box iPhone 5S 32GB in Space Gray on launch day, as that's the only phone they had for AT&T. I took it home and I honestly just didn't like the color so I decided I would go get a 64GB in Silver (and mind you I purchased this outright). So Best Buy took no loss (they would have to mark the open item down again, but it would most likely be at the same price as before) AND the made a huge revenue gain when I purchased the new phone outright. I tried to return the Space Gray (mind you I had it for 3 days at this point) and the guy tells me they can't return it because it's "scuffed" - for the record, "scuffed" was pocket lint that got trapped between the case and the phone. Ironically, took the phone 2 minutes down the street to the Best Buy mobile stoer and they took it without instance.
Please train your employees on proper return policies and etiquette; Especially for Elite Plus members returns should be no hassle - but more importantly, if this had been a first shopping and returns experience with Best Buy it would probably be my last. You're not just competing with online retailers on price anymore, they offer phenomenal service. Anytime I've returned something to Amazon it's been without fanfare, instance or followup and smooth as melted butter. At the end of the day it should be about making the customer happy and making sure they have a positive experience because this is what gets customers to spend more in-store.
Why do certain areas of the forums say ideax and others say Ideas? Shouldn't it all say the same thing?
Example: (see image)
Note how it says ideax in the chain link coming from the BBY Community index but on the navbar it says ideas?