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Today the myrz.com website was shut down. Now everything is folded into bestbuy.com. However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.
Please add to the new Point History page:
These are all features that existed on the myrz.com site.
Also add a new page that lists all My Best Buy promotions that are currently happening. This was another feature of the myrz.com site.
I know this idea has been listed before, but I am asking for it again. There has to be a way to have a Media Club that makes money like Gamers Club does. Pre-order with In-store pickup to your local desired store would also be welcome to heavy media consumers, especially when they buy the high end media types. This should also help with knowing popularity and possible inventory needs.
My spouse goes to Best Buy every week for music and movies has for years. Best Buy has serious issues with keeping these sorts of customers happy. Buying on line has produced 100% broken CD/DVD/BlueRay/4K/3D disk cases from Best Buy delivery, therefore he will not buy on line (also mentioned on this site by someone else the idea to have better packing). You can't order for in-store delivery either, the app will only point you to stores that have the item you want many miles away from where you are but will not let purchase for pickup to your desired store. You know what happened next? He went across the street and bought the items from Barnes & Noble. I would say that is happening a lot.
I have to hear every week about the failures of Best Buy in this category. Either Best Buy competes in this space orget out, but this cannot be the standard. We buy highend Magnolia gear which we cannot get any media to play on any of it at Best Buy, very, very frustrating. Please Help!
It would be awesome if Best Buy Stores will stop putting price tags on the DVD/Blu-ray sleeves as they are a major pain to remove without ripping the sleeve apart. When ordering movies from sites online (including Best Buy.com), the price stickers are never on the sleeves. Other stores sometimes have stickers on the sleeves as well but they are nowhere as hard to remove as the Best Buy one. Another electronic retailer, Fry's Electronics, puts their price tags on the plastic shrink wrap of a movie instead of the sleeve which I think is an amazing idea when I found out about it. It's just a pain if someone has a movie collection and there's a giant price tag on it that can't be removed
I have price matched several items after purchase, mostly video game titles subject to the Gamer's Club Unlocked discount. Of the last 10 times I've done this process, 9 of the associates and their supervisors either do not know what Gamer's Club Unlocked is, or how to properly implement it in a price match.
Just this morning I was told by a Postpurchase Support Associate and his supervisor that Gamer's Club Unlocked cannot be applied to a price match. I directed them both to bestbuy.com/pricematch and specifically the paragraph below:
My Best Buy Gamers Club Unlocked members can get 20% off new video games. For purposes of the Best Buy Price Match Guarantee, Best Buy takes the discounted My Best Buy Gamers Club Unlocked price into account prior to a price match request. For example, if Best Buy sells a new game for $59.99, a My Best Buy Gamers Club Unlocked member will be able to buy it for $47.99. The $47.99 price is the price we would compare for price match purposes. If a competitor sells the game for $49.99, there would not be a need for a price match as the Best Buy price is lower. If a competitor sells a game for $44.99, we would match that price and sell a My Best Buy Gamers Club Unlocked member the game for $44.99 with no additional discount. If Best Buy lowers our price during the return and exchange period on a My Best Buy Gamers Club Unlocked purchase, we will, upon request, apply the 20% discount on the new lower price. For example, If a Gamers Club Unlocked member paid $47.99 for a new game priced at $59.99 and Best Buy lowers the price to $49.99 during the return and exchange period, we will, upon request, price match the new price with the 20% discount and sell the My Best Buy Gamers Club Unlocked member the game for $39.99.
When I'm not quoting Best Buy policies to Best Buy employees, I'm trying to follow the math used to arrive at the price being matched. I've received anywhere from 50% less than I should to 25% more in the match. I would love to know there is a knowledgebase available that contains something like this:
HOW TO GCU PRICE MATCH:
Verify customer is a Gamer's Club Unlocked member.
Subtract current GCU price from Product price on Invoice.
Apply balance to customer's original payment method (as appropriate)
I understand that sales tax can make things complicated, particularly if Reward Certs were used, but I think the majority of customers taking advantage of this would be happy with only losing a dollar or two as opposed to 5 or 10.
All that said, I do appreciate the option of now being able to do this via Chat, though I did ultimately end up with the same result of being shorted approximately 50% of the pricematch difference I was due.
This feature seems like it's almost there, as you can currently view purchases (even those made in store) from your MyBestBuy account, but it would be extremely beneficial to be able to reprint your own receipts and have it look like an actual receipt, versus right now, I have to print the part of the webpage that shows my order and hope that it passes for a receipt. Two places where this would really come in handy is with insurance (I keep receipts for inventory purposes) and I generally do a good job, but every now and then I misplace one.
Another example would be for issues that require repair under manufacturer's warranty and on some things with warrantis longer than a year receipts fade so one could simply go in and re-print their own receipt (Best Buy should also, on that note, extend how far back you can search receipts).
The most prevalent benefit of this idea, is that it reduces traffic at customer service and it's another way to drive loyalty (i.e. the MyBestBuy program) to customers that may not yet be members.
Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?
A customer places 5 eligble titles into their shopping queue(say 5 of the current $10 pre-order titles) & once they pre-order/purchase all 5 the fifth game would recieve $60 in myBB points, $40 bonus for the previous 4 games & $20 for the final game(the reg. $10 + $10 bonus).
Maybe the # of games would need to increase to 10 resulting in $200 total credit or a possible way to allow all game pre-orders to recieve some credit compensation.Either option is a huge financial committment to BB & $120 GCU, $300 or $600 annually, but BB has the benefit of larger pre-orders amounts which should equate to cheaper per unit orders.
Being able to advertise "EVERY NEW GAME IS $47.99 WITH $20 CREDIT" would completely remove key competitors in the gaming market. And the added affects on GCU with mybb points leading to non gaming sales & more active trade in volumes serves to strengthen the entire program. Also, this would be an equally potent benefit combined with 20% off there would no longer be any reason not ro fork over $120.
Wolfenstein pre-order numbers should provide insight to how strongly the lure of $20 credit with 20% can be.
This is probably a long shot, but here goes:
Best Buy is the leader in consumer electronics but the technologies that Best Buy utilizes in its stores suggest anything but. If Best Buy wants to be the leader in technology and showcasing it to customers you need to commit to it fully by investing in supporting infrastructure:
(1) Better WiFi bandwidth and infrastructure in-stores. My closest Best Buy is located in a rock quarry. Simply put, cell phone signals don't exist. When employees activate phones, they have to go outside and up the side walk to get reception so you rely heavily on WiFi, which is atrociously slow in this store. Whether it be mobility, home automation, home theater, etc. Everything that is big in technology right now requires significant WiFi to work and as such, Best Buy should provide significant WiFi bandwidth to give its' employees the capabilities to demo these solutions to customers, effectively.
(2) Update/refresh kiosks and registers. It still amazes me to see these clunky registers all over Best Buy (my local Best Buy store still has beige registers to give you an idea) - meanwhile, I go to the local mall and every other store has eliminated the register space in favor of tablet or phone-based point of sale solutions. I would love to see Best Buy consider giving each department several tablet-based point of sale units and maybe keep registers up front only for cash-based transactions. This would create a better shopping experience for customers and employees alike and force Best Buy to update their antiquated POS software - if you've ever been in a Best Buy store when a register goes down, I need to say no more, but it takes an embarrassingly long amount of time for the systems to restore and they do go down quite a bit. Yes, this would be a sizable investment, but if help desk tickets went down as low as even 25%, there's a significant ROI on this too.
@Gamer is a great magazine with great coupons & it's come along way from where it started but there's no reason to get stale/complacent.
Because of the limited # of coupons(8) whole systems get completely ignored & others are severly limited but BB sells all the systems so it makes no sense not to promote them all. My solution is simple
1-Increase the total # of coupons to 18-20.
2-Make sure there's a coupon that can attract any gaming customer so they feel there's value ever month even when there's a month that they're not interested in anything.
3-Expand the coupons to deals for systems(Hardware) to help spur more GCU memberships.
Here's an sample monthly breakdown
3-4 Coupons dedicated to present gen HD systems(PS3/X360/Wii)
3-4 Coupons dedicated to new gen systems (WiiU/PS4/X720)
3-4 Coupons dedicated to PS Vita handheld(this will help increase sales of the vita & software)
3-4 Coupons dedicated to 3DS handheld
3-4 Coupons dedicated to PC games(severly overlooked segment in GC/GCU)
3-4 Coupons dedicated towards used games, accessories, "other" gaming related items & consoles.
You also might wanna consider added a "special" coupon that can be used universally w/an extended valid period or doesn't expire at all. This will give value to previous outdated mags full of expired coupons which will just get recycled. Just make sure the coupon has deals that are not offset by the $5-$10 mag price.
I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping. 3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.
A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.
Currently, a purchase of a physical new game is 20% off for a Gamers Club Unlocked Member. However, with the increase in digital games and functionaility of the newer consoles, Digital versions of the games are becoming more viable and purchaseable at retail.
My suggestion is to add Digital Copies of Games to be 20% as well as the physical copies. This would not apply "Value" based cards (such as Xbox $30 or $50 value cards).
Titanfall 2 is available in a physical disc ($59.99 or $47.99 as Unlocked member). The digital card is $59.99 with no discount.
I know many people who would buy the digital card over the physical disc.
Dragon Age is a major multi-platform title from EA that will have multiple versions this October for PC, Xbox 360, Xbox One, PS3, and PS4. It's a perfect candidate for this promotion.