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I went to purchase some iTunes gift cards today since they were having a sale and I found out I had reward certificates to use so I went to apply them only to get an error message that they can't be applied. This seems silly, as in the past, I've been able to apply reward certificates towards iTunes gift cards. It just seems like this whole "Elite" rewards program is becoming less and less rewarding by the day and I really do fear that you're going to end up running away all your loyal customers because it seems like everything you do is about maximizing benefits on your end while mnimizing them on ours (like taking up the number of dollars you have to spend while reducing the number of days for returns, etc. etc.). I really don't have anything else to use these points on and I already reedemed them so now I feel like I'm at somewhat of a loss.
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
One feature that I've really grown fond of in a few retail apps is the product locator. For instance, when I was at Home Depot, it would tell me that X product was located on aisle K12. This would require Best Buy to create an aisle system and label them visibly but I think it could work wonders in increasing customer satisfaction, especially in scenarios where stores are trying to cut back on labor and are just plain under-staffed. If you wanted to take this idea a step further, you could even try piloting iBeacons, so not only does the app know where you are in the store, but it could also tell you about products in the area that you're in - for instance, if you were in the routers area, it could offer to compare some of the best-selling (or best-rated) routers. Or send you a smallquestionnaire (i.e. how big is your home, how many devices, what do you use your internet for --browsing, streaming, etc). to at least narrow down the selection a little. Once again, this would allow you to save on labor cost without compromising on the customer experience necessarily. Another key component of this would be advertising. A lot of stores that do this heavily advertise it around the store so that customers know to download the app too, which in turn drives traffic and downloads to the app, creating a new channel for interaction with your customers while they're in your stores.
Really taken back I was a paid member since day 1, year 1 but when I went to renew in Fall 2013, was in the "limbo" period.
Given a courtesy Feb extention but would rather have paid my $15 to have the magazine coupons until at least May.
Courtesy extention = $5.
One coupon is at least $10 and I missed out on Jan - May (5 sets of coupons...on average I would use 2 each month).
I was in the hardcopy format but was not even able to switch to digital....
Bring back the coupons!
I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.
Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?
Since the 20% GCU discount on new games does not apply to digital purchases, how about giving GCU members 20% back in reward points for digital purchases? It keeps people buying games (or other merchandise) from Best Buy and doesn't leave them out of the rewards system for being a GCU member. In a way, it kind of reminds me of the Shop Your Way rewards system they have at Sears/K-Mart, which is very popular amongst gamers, only it allows people to purchase their games the way they want.
A great benefit for the Elite Plus / Elite members would be to give us the first opportunity to purchase the Oculus Rift.
Perhaps on release day:
Elite Plus can purchase from 8-9am first.
Elite can purchase from 9a-10am.
Everyone else can purchase after 10am.
This is a high demand product, and it would be a simple way for Best Buy to give loyal customers a perk that costs the company nothing!
Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.
Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.
I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.
I thinks it's been suggested before but a system update in general is probably past due.
A rewards program that is actually worth something. The rewards expire in like 60 days. I just had a $60 rewards certificate expire. It's crazy. Most rewards programs I have don't have an expiration period of less than a year. It makes me not want the credit card and not want to shop at Best Buy. Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon. So, it would be nice to at least have a rewards program that made me want to shop at Best Buy. It actually is more frustrating than not having a rewards program at all. Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days? Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.
This is one of the best promos going & will be even bigger than the 5 for $100 deal last fall but there's quite of few titles missing some big sellers have been forgotten. Other sleeper titles have been left off too but with this credit promo BB can ensure themselves getting a huge share of the pre-orders on these titles. There were a few titles I had to purchase elsewhere b/c they weren't included in the 5 for $100 deal so hopefully these can be added so I can keep my gaming dollars @ BB.
Little Big Planet Karting
Skylanders Giant(New casual huge selling franchise)
Dead or Alive 5
Tekken Tag Tournament 2(Top 1-2 2012 selling fighter game)
Sleeping Dogs(New top notch franchise)
New Super Mario Bros 2(huge seller)
Transformers Fall of Cybertron(sleeper title)
I'm sure there's a few titles I'm missing too.
Today the myrz.com website was shut down. Now everything is folded into bestbuy.com. However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.
Please add to the new Point History page:
These are all features that existed on the myrz.com site.
Also add a new page that lists all My Best Buy promotions that are currently happening. This was another feature of the myrz.com site.
Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?
It would be awesome if Best Buy Stores will stop putting price tags on the DVD/Blu-ray sleeves as they are a major pain to remove without ripping the sleeve apart. When ordering movies from sites online (including Best Buy.com), the price stickers are never on the sleeves. Other stores sometimes have stickers on the sleeves as well but they are nowhere as hard to remove as the Best Buy one. Another electronic retailer, Fry's Electronics, puts their price tags on the plastic shrink wrap of a movie instead of the sleeve which I think is an amazing idea when I found out about it. It's just a pain if someone has a movie collection and there's a giant price tag on it that can't be removed
This is probably a long shot, but here goes:
Best Buy is the leader in consumer electronics but the technologies that Best Buy utilizes in its stores suggest anything but. If Best Buy wants to be the leader in technology and showcasing it to customers you need to commit to it fully by investing in supporting infrastructure:
(1) Better WiFi bandwidth and infrastructure in-stores. My closest Best Buy is located in a rock quarry. Simply put, cell phone signals don't exist. When employees activate phones, they have to go outside and up the side walk to get reception so you rely heavily on WiFi, which is atrociously slow in this store. Whether it be mobility, home automation, home theater, etc. Everything that is big in technology right now requires significant WiFi to work and as such, Best Buy should provide significant WiFi bandwidth to give its' employees the capabilities to demo these solutions to customers, effectively.
(2) Update/refresh kiosks and registers. It still amazes me to see these clunky registers all over Best Buy (my local Best Buy store still has beige registers to give you an idea) - meanwhile, I go to the local mall and every other store has eliminated the register space in favor of tablet or phone-based point of sale solutions. I would love to see Best Buy consider giving each department several tablet-based point of sale units and maybe keep registers up front only for cash-based transactions. This would create a better shopping experience for customers and employees alike and force Best Buy to update their antiquated POS software - if you've ever been in a Best Buy store when a register goes down, I need to say no more, but it takes an embarrassingly long amount of time for the systems to restore and they do go down quite a bit. Yes, this would be a sizable investment, but if help desk tickets went down as low as even 25%, there's a significant ROI on this too.