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0 Votes

Since the there is a tier system, why don't Elite Plus members get earlier access and access to more items than just standard Elite customers?

 

I understand not releasing door-busters early, but shouldn't Elite Plus get access to the full rest of the ad?

 

I'm sure this can't be a terribly new idea, would be nice if the higher tier got something on the biggest ssales of the year.

Status: Acknowledged

I believe this idea has been posted in the past. Thanks for the suggestion.

A bit of the angst I see is people not getting a pre-ordered game on release day.

For me personally this has never been an issue when I have pre-ordered at lease a week in advance.  And there seems to be fewer issues with standard versions of games.  

 

My suggestion would to remove the date you should get it a few days before release and simply put release day.

Status: Acknowledged

Thanks for the suggestion. I can say we are always working to make the process as smooth and pain free as possible for our customers.

0 Votes

Edit feature for forums

Status: Acknowledged
by Choaf on ‎11-20-2015 09:46 AM

How about an edit feature on our own posts. I admit I type faster then I should and sometimes misspell something and then hit post then notice it would be great if we could edit our posts. 

Status: Acknowledged

This idea has been posted in the past, and at this time we will not be moving forward with this idea.

0 Votes

Shipping to Puerto Rico

Status: Acknowledged
by ale10xtreme on ‎12-15-2015 07:34 AM

Dear Social Media Specialists:

Hi! I apologize if this is not the proper way to reach help from Best Buy employees, but I did not seem to find a way to get customer service (in this case, contacting an agent through the website) as directly as I was expecting it to be. I'm writing to you in regards to the shipping availability for the U.S. protectorates. I live in Puerto Rico and I recently created an account with the sole purpose to take advantage of the great online offers that I've seen while surfing the website, something that I cannot find on my "local" Best Buy stores. While doing a little research, it seems that shipping (and I'm not including Store Pickup, which is not my primary concern) isn't available to Puerto Rico. I know that you probably won't be able to do much for me regarding this issue, but I would like you to consider this as a feedback that can be sent to your headquarters, base of operations, or whoever is in charge of meeting customer concerns. Although I am quite disappointed on this, I am confident that this message can be attended to. Maybe one day (sooner rather than later) Puerto Ricans can enjoy what bestbuy.com has to offer (sales, free shipping, etc.) I believe it could be a win-win!

Sincerely,

Alexis

Status: Acknowledged

Thanks for the feedback on this idea, but at this time we will not be shipping BestBuy.com orders to Puerto Rico.

0 Votes

More VHS

Status: Acknowledged
by ksjsjs on ‎12-13-2015 11:00 AM

We want more VHS

Status: Acknowledged

We will not be carrying more VHS.

Digital Download Delivery Kiosk

Status: Tell Us More
by Trusted Contributor on ‎10-01-2014 01:16 PM

I try to avoid digital downloads of games/software.  In large part becuase sometimes the servers are very slow.  It can take a very long time.  Sometimes the download was corrupt and it goes belly up after a couple hours etc...

 

I have a good internet connection, but sometimes I simply takes a long time from a lot of factors.  I can download a 5 GB game directly to my Xbox in less than 30 minutes direclty from MS.  Cannot do that when downloading from BB or GameStop.

 

What I would suggest is that Best Buy stores have a Digital Download Kiosk. 

 

Customers can buy a game in the store and download it directly to a USB Drive or an SD card.  Along with the intall files it also sends a .txt file containing the Activation Code, which is also printed on the receipt and or sent in an email.

 

This could have other benefits such as extra sales of large USB Drive and SD cards.  Point of Purchase as it were.

 

Customers could have a hard copy back up of their software

 

A kiosk could be linked to Best Buys Servers via a T3 or faster for very fast transfers

A kiosk could be loaded up with thousands of titles for download.  

Best Buy could see increased sales of older games without taking up shelf space.

 

A Customer could purchase a number of games on line and then come into the store and get them all at once.

 

Now I don't know if you can install a game to PS or Xbox from a jump drive.  If you cannot then this would diminish the value.

Status: Tell Us More

I like this idea. What are others thoughts on this idea? Make sure you vote for an idea if you like it.

0 Votes

Alienware in store

Status: Tell Us More
by kerm7807 on ‎09-23-2014 08:07 AM

I love Best Buy, but find myself very few reasons to come into your store.  You cater to the mass sales; hi volume, low profit, and have been trying to find your niche to stay relevant.  There's nothing in the store for me to keep me coming back.  I've bought everything I can and have to buy a lot online because there simply is no store to buy it in.  I feel like Best Buy is really missing out on a revenue source.  Everyone has forgotten the PC gamer and according to all the stats out there, we're growing big time.  There isn't a store in this country that has a gaming pc or laptop in it to check out.  Even if you just had a display model because it is expensive, high end and tailored.  You guys have a lot of store real estate that could be put to better use.

Here's what I believe is the perfect situation and since Dell has been taken back over and wants to shake things up.  You get Alienware to set up a small store in gaming and start carrying more gaming pc parts.  Geek squad starts handling service on the alienwares.  I'd be more interested in ordering my next pc through the geek squad just for that reason.  Customer support is huge and their biggest weakness.  Then you start catering to PC gamers by bettering your instore wifi and start hosting LAN parties to bring the gaming community together and in store.  Start  weekly game discounts and start a whole new revenue stream for Best Buy that's huge.

I'm tired of hearing Best Buy isn't doing well.  We want you to do well, because there really is no other brick and mortar tech store anymore.  I try to buy everything I can from you, but you don't have products that interest me in the area that I really spend.  Please pass this on.  I would be so interested in the LAN parties too.  I have "online friends" but to have a way to hook up with other pc gamers in my area would be awesome.  Nobody does anything like this.  Please consider.  Thanks.

Status: Tell Us More

Would anyone else like to see us put any part of this idea into place, and if so what would you like to see happen? Make sure you vote for an idea if you like it.

Don't Keep "One Day Sales" a Secret

Status: Tell Us More
by srlepapa on ‎09-27-2014 12:42 AM

If you want to really have a positive response to your "One Day Sales" you might consider promoting them a bit differently so as to inform the perspective buyer of the sale before the day of the sale instead of the day of the sale. More than once I have checked my email to see that Best Buy has offered a "One Day Sale" and it was yesterday or a couple of days ago, that doesn't make the customer, me, real happy to know that I have possibly missed out on a sale item that I have been wanting to purchase. In fact, it really makes me rather frustrated to find out that Best Buy is waiting to the last possible moment to tell me of a sale. Why? So they won't sell as much? I really don't know. I see no purpose to not promoting your "One Day Sales" earlier other than a great opportunity to irritate your customer base. Job well done! Mission accomplished! "New Idea", bring on the "You Missed the Secret Sale" and don't list the date.

Status: Tell Us More

I hear what you're saying and would like to hear from others on this one. Make sure you vote for an idea if you like it.

I don't like how we have to retype our gift card number plus pin each time we want to use our gift cards for online purchases. Can you guys make a feature that will allow us to add our gift card balance like my best buy certificates automatically to our online purchases at checkout?

Status: Tell Us More

Overall I do like this idea. I am concerned about problems that might arise by situations where a customer has given a gift card associated with their account to someone else. Would anyone else like to see this idea put into place? Remember to vote for an idea if you like it.

I would like to see a Game Review in the Gaming Formu as a Subcategory.

 

I think it should be set up such that only Forum Moderators can start a topic asking for Game Reviews.

 

This would dramatically reduce chances of the same thread being started by many different people. 

 

A lot of new games come out every year and some of them are great, and some them not so great.  However, we often see reviews that simply glow before a game is released.  But who writes these reviews.

 

I would like to see a game review here on the Best Buy site that is filled in by gamers.

This is different that the reviews on Best Buys web site.  It is very very common in the Food and Hotel industry for a review to be written by the company who makes a product or offers the service.  I have no doubt it happens in the gaming industry.

 

I would make it separate from the BB web site becuase that is open to the same non objective abuse that other review web sites.  However, if this caught on, there would be no stopping the developers from doing the same in the forum.

 

This could also be counter productive  to Best Buy interestes as it could reduce sales and or pre-sales.  

 

Personally I seldom buy a game that is brand new. I would much rather wait a few weejs to see what REAL gamers think. 

Status: Tell Us More

I really like this idea. I could see it making the Gaming forum more organized. Does anyone else want to see this put into place? Remember to vote for an idea if you like it.

When My Best Buy was Reward Zone I was able to view a detailed reciept of my purchase, now all I can see is the date how much was spent and the number of points I recieved. I know it can be done in the app, but it should be a feature on the site also. Can you bring back the ability to view the details of my purchase, or even the ability to see and print an actual receipt? If this can be done, it needs to be A LOT easier to find. 

Status: Acknowledged

Thanks for the suggestion. I believe you are looking at the MyBestBuy portion of BestBuy.com. If you were to instead log into your account via MyBestBuy.com you should be able to view all the information you were used to seeing with your previous Reward Zone account.

Better handling of pre-orders

Status: Tell Us More
by Keen on ‎09-10-2014 02:48 PM

Pre-orders are currently a pain, and there are several things that could be done to make them better.

 

1. Set a pricing policy for pre-orders.  Something like "you'll pay the lowest price from when you place the pre-order to when it ships".  Then make the changes on BestBuy.com's back end to make the policy work reliably.

 

2. Under an account's Orders page, add an 'Open Orders' or 'Pre-orders' filter, so we can easily find and manage all our open pre-orders.

 

3. Adjust the Price Match policy.  Currently, we can only PM when placing an order.  For a pre-order, this means we're expected to cancel the existing order and place a new order with the PM in place.  Make it easier for orders that haven't shipped yet to be PMed.

Status: Tell Us More

Does anyone else have anything to add to this idea? Make sure you vote for an idea if you like it.

After installing with Best Buy for about a year and a half now I have found myself multiple times watching clients walking away from Best Buy unable to get the product they want because we either do not carry it at all or it is not here for them to try out and listen to before they spend a couple thousand dollars. As everyone know, we are not commission based employees, but having a true passion for good sound quality and quality products, I can relate to customers that want products that produce better sound that what we carry. Many years ago when we carried Rockford Fosgate and such brands, mobile audio was at a high point. People could come into the store and see WHY they should invest more than $150 into a subwoofer and what that extra money is really doing for them. I can point out one product line that we carry on line but nobody has in store that I can truly speak to and that would be Alpine's Type-R line. I'm not sure if it was a department in corporate that decided we would not carry these products in store anymore, or if it was a situation with the companies that made the product. All i am saying is that carrying higher end product in store and making it available for purchase or to listen to would increase productivity for car audio and would make many more customers happy.

Status: Tell Us More

Would anyone else want to see us carry higher-end car audio components in our stores? Remember to vote for an idea if you like it.

In fairness there maybe system issues that prevent this from coming to reality but I`d like to be able to swap a BestBuy giftcard into Mybb pts. I fully understand why BB won`t allow Mybb certs to be converted into a BestBuy giftcard but the reasoning doesn`t apply in the reverse situation. So for example, I`d take my $10 Bestbuy either in-store or via BB.com/MyBB.com & "load it" then in 24-48 hours or less 500 mybb pts would appear in my mybb account. Because of how MyBB certs affect purchases pre-tax this would give BB a way to fight back vs online vendors who aren`t forcing customers to pay tax.

In the same process being able to "gift" or outright purchase MyBB pts would also present the same advantage.
Status: Tell Us More

I guess I'm not entirely sure why someone would want this functionality, but I would like to hear from others on this. Make sure you vote for an idea if you like it.

Release Day Delivery for GCU members

Status: Tell Us More
by Mindphaser on ‎09-11-2014 01:38 PM

Release Day Delivery (similar to what Amazon offers with Prime) should be a perk of Gamers Club Unlocked membership. I understand you want to drive foot traffic, but offering only slow or expensive shipping is a poor way to drive store foot traffic from a customer satisfaction perspective! Surely you must realize this.  I'd be willing to pay even more for GCU if it included guaranteed Release Day home delivery.

Status: Tell Us More

Thanks for the suggestion. I can't imagine anyone not being in favor of this idea. Is there any additional feedback on this idea? Make sure you vote for an idea if you like it.

This is a MAJOR franchise and should most certainly be one of the first new 2014 releases to be added to the $10 pre-order/purchase promo or have $10 instant giffcard attached. There`s now a huge GCU customer base to feed and we`re quite hungry...Just beCAUSE. http://www.gamrreview.com/news/92123/just-cause-3-coming-to-ps4-xbox-one-amp-pc-next-year/
Status: Acknowledged

I heard back on this. At this item there is no plan to add this title to the promotion, and I can say that it is not necessarily Best Buy's call as to what titles get added to this promotion.

0 Votes

So I just posted a rant in the forums about a recent best buy purchase attempt and part of my frustration dealt with the in-person service I received at the store.  The lady who was trying to help me must have gotten interrupted more than a dozen times by incoming phone calls to the store while she was trying to help me place an order.  At one point, the distractions caused her to lose my order just as it was about to be placed and we had to start the process all over again.  Each time she would appologize and I could tell that even she was getting frustrated with the situation.  When she asked for another associate to help out by taking the incoming phone calls so that she could focus on getting my order completed, they just gave her that look with a "you want me to do what" expression and were very hesitant to assist because it wasn't part of their job.  As we all know, it is impossible to have two meaningful conversations at the same time.  You either need to have your employees dedicated to helping the customers in front of them or dedicated to answering customer calls on the phone.  Not both, especially at the same time!  This really pushed me away from wanting to come back and shop in the store, especially if I was going to get second or third rate service even though I have a representative right in front of me.  And to be honest, if I have to shop online there is a high likelyhood that I might not shop at bestbuy.com for my intended purchase...  I observed a number of other customer service issues as well while I was standing at the customer service for an hour trying to get my order processed.  If I were in a management position at your company, I would perform the old "mystery shopper" technique on your customer service counter approaching them with different types of questions at different times of the day to see major inefficiencies, inconsistencies and opportunities for service improvement.  The same can be said for your customer service line (which I also had the painful experience of investing over 2 hours of my time to end up with no resolution).  Your customers are what keeps your business alive and if you don't make an effort to serve them better than the competititors will, you are going to lose them and end up as just another struggling retailer with a grim outlook.

Status: Acknowledged

It sounds like this store was understaffed that day. We already have a dedicated person for phone support in our stores. This person does sometimes help with other tasks, but they shouldn't be trying to do both at the same time.

This will add value to GCU customers who spend alot via items that don`t recieve the 20% discount or other perks.

Status: Tell Us More

Would anyone else like to see this as part of Gamers Club Unlocked? Make sure you vote for an idea if you like it.

Maybe I've missed it somewhere and this already exists, but I think it would be useful to have an easily accessible "preferences" area for the My Best Buy account page where a customer can adjust their opt-ins and outs of certain e-mail communications. Even better would be to offer some level of granularity where you can specifically select which kind of promotional e-mails you care to receive (i.e. I want e-mails regarding video games, but not mobile phones). To me this enables the customer to help Best Buy determine what is most enticing at any given time, because it varies from person to person and is subject to change. It would be perfectly acceptable if there were a waiting period for notifications to go into effect so people can't opt in after a promotion goes out and then immediately opt out after they get it.

Status: Tell Us More

I have a feeling this is not in place because we of course want our customers to see all of our marketing emails, but I do find this idea interesting. Would anyone else like to see this as part of their My Best Buy account? Make sure to vote for an idea if you like it.

0 Votes

Recommended Products page

Status: Tell Us More
by Valued Contributor on ‎11-05-2014 07:43 AM

I don't normally view this page but one thing I noticed from the start is that what it was suggesting for "top picks for Allison" was totally off the wall as far as correct picks for me. 

 

I feel a remake of this with better cookie analysis could be useful. Just to give an example

 

-It was suggesting dualshock controller chargers for PS4...um...I don't even own a PS4 nor have I ever searched for PS4 information. 

 

My suggestion: When it reads the cookies of browsed items, have it to cross reference to previous orders. For example: I browse PC related items, have it cross reference my order page to see if I have ever purchased PS4 console/or related products. 

 

Also this one isn't so bad, but again a deeper analysis would had made it more realistic. In this example yes, I do browse smart tv's but I always use the site filter to go to the larger televisions as I am always looking for a good price on a larger one. The top pick for me was suggesting a small 38'. by having it showing what was under the filters I use, and the price ranges I look for it could had provided better outputs.

 

Status: Tell Us More

Thanks for the suggestion. Does anyone else feel like we are recommending the incorrect products to them? Make sure you vote for an idea if you like it.

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