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Media (video games/movies) is being shipped from BestBuy.com in plastic bags that offer zero protection during the shipping process. The chances of items arriving to the customer in rough shape are pretty high. At least, many of my orders arrive with beat up slipcovers and creased artwork.
I understand that these plastic bags probably exist as a means for cutting shipping costs. The number of people complaining about smashed slipcovers or creased artwork is probably miniscule (many people probably just throw away slipcovers). While I would love for everything to be shipped in cardboard mailers or boxes, I would at least like the option to upgrade the packaging to ensure the item is protected during transit and arrives looking like it would if I were to pick it up at the store. I know that's a slippery slope since you almost have to admit to poor packaging to offer an upgrade to decent packaging.
The competition isn't doing much better in the packaging department for me (Amazon varies by fulfullment center and the fulfillment center that I'm stuck with is terrible). If any retailer starts to show some care for how the item arrives to the customer, I'll end up being loyal to that retailer.
I have tried ordering multiple items together in the hopes that it would force them to be shipped in a box since they would not fit in the envelopes together. Unfortunately, the order was split up so that each item was shipped individually in it's own plastic envelope.
For anyone over the age of 40, they remember the days when Radio Shack was nothing more than an electronics hardware store... every wire, resistor, connector known to mankind. As history has shown of course, you can't sell only those things and expect to survive. So, instead there are now a fraction of the number of Radio Shacks as there once were.
On the flip side, there are many more Best Buys out there, yet there is still a shortage of retail DIY electronics hardware.
There just is no place to reliably go close by to purchase cables, connectors, adapters, screws, fans, heatsinks, memory, cards, tools, the list goes on. When you need these things, chances are you need it now for a project you're in the middle of. These are not things you want to have to order online. This is no different than being in the middle of that home remodel project and having to head down to Home Depot.
Enter the Geek Zone. The part of the store now renamed that incorporates both the Geek Squad support desk and new retail floor space for the items mentioned above. Geek staff would be the sales staff in the Zone.
I was trying to find an SSD that I purchase from a near by Best Buy store the same day. Unfortunately, after fishing around for a while trying to find one that was in stock in a near by store, I gave up and ordered one from Amazon. I had it the next morning. If there had been a way to limit my search to only items available at stores near me, I would have just gone to the store picked it up. I would prefer to support my local store, but it is currently time consuming and difficult to tell what is actually on the shelf at a particular store.
If you want to really have a positive response to your "One Day Sales" you might consider promoting them a bit differently so as to inform the perspective buyer of the sale before the day of the sale instead of the day of the sale. More than once I have checked my email to see that Best Buy has offered a "One Day Sale" and it was yesterday or a couple of days ago, that doesn't make the customer, me, real happy to know that I have possibly missed out on a sale item that I have been wanting to purchase. In fact, it really makes me rather frustrated to find out that Best Buy is waiting to the last possible moment to tell me of a sale. Why? So they won't sell as much? I really don't know. I see no purpose to not promoting your "One Day Sales" earlier other than a great opportunity to irritate your customer base. Job well done! Mission accomplished! "New Idea", bring on the "You Missed the Secret Sale" and don't list the date.
I went to purchase some iTunes gift cards today since they were having a sale and I found out I had reward certificates to use so I went to apply them only to get an error message that they can't be applied. This seems silly, as in the past, I've been able to apply reward certificates towards iTunes gift cards. It just seems like this whole "Elite" rewards program is becoming less and less rewarding by the day and I really do fear that you're going to end up running away all your loyal customers because it seems like everything you do is about maximizing benefits on your end while mnimizing them on ours (like taking up the number of dollars you have to spend while reducing the number of days for returns, etc. etc.). I really don't have anything else to use these points on and I already reedemed them so now I feel like I'm at somewhat of a loss.
When I shop for my husband, I like to get an entire matching "outfit". For example, I just bought him a pair of VModa headphones. I would like to find a color-coordinated hat and maybe a pair of sneakers as well to 'get the entire outfit'. It would be pretty awesome if, for example, while shopping at Macys.com for sneakers and a top, that a BestBuy.com advertisement appears where the product - let's say a pair of headphones - is color coordinated with what I am currently viewing on Macys.com's site. This would definitely get me to make the purchase!
Many times have I gone website to website to find the perfect matching 'outfit', or stroll store to store to store to find the perfect matching 'outfit'.
Is it possible to advertise on another's site but have it match up with what the person is viewing? Just a thought. Thanks for listening!
Shipping options have been a problem for BB for some time now but BB hasn`t effectively found a way to solve the issues. My suggestion would be to correctly expand what options are available for customers. Keep the free shipping with orders over $25 but offer $2-$3 flat rate on items like DVDs/Movies etc. Add $5-$15 charge options locked in next day, 2 day and "release day/day 1" too. You should be able to score a good shipping partnership agreement based on volume that will allow you to keep the cost in check. You`d score a major advantage on all retailers by being able to promote a RELIABLE "DAY 1" shipping option on weekly release items PLUS high demand electronics like the hottest cell phones & limited edition videogames collector`s editions.
I`m pretty sure cost maybe stated as one of the biggest hurdles however, two other Ideax`s could be combined with and the cost issue would change to a profit issue. Either making this a backbone perk of the Amazon Prime/Shop Runner copycat or a feature perk of the BB "Redcard" copycat that way true revenue will flow in.
The experience in the stores need to be improved. Dispaly the products in such a manner that they sell themselves. I notice in one strore a big name product had its display far away from where the full line of products that were being sold. It seems that the customer could not compare pricing and quality of products.It is like you are only trying to sell the big name items and extended warranties.Thus the sales rep tend to linger around the big name displays.
Let the products sell themselves.Let your sales rep be an extension of the products not them trying to sell you all the hoopla.If for instant there is a hot product on the market you may have some online shoppers, who may want to order online (from compettiors) and come to view the product in your store ( a common complaint ). This to me is a plus instead of negative. The fact is you are getting them in the store.Display other products alongside the hot item which may be priced better ,better quality or both. Which the customer won't know if he/she can't interact with the product.
For example in one of your stores' digital camera section I see a line of cameras but no kind of interaction with the camera.Not even similar shots taken by the various cameras with similar settings.The electronic industry has become so interface interchangeable that things like comparing products is a cinch (the way I see it). Display industry standards for products.This may be a hamper to the manufacters of lesser products but this gives the customer the feeling that you are on their side.Get people enthused about electronics and appliances after all that's your bread and butter not service warranties and extended services.
Get back to basics.
Copied from my post on Bestbuy's Facebook Wall:
The ability to sort products by average customer review star ratings on your website would be beneficial. Currently, best buy customers are able to sort products by "best selling" products, but that doesn't necessarily mean that the large quantity of individuals that purchased these items were thrilled with their purchased goods.
Thanks for the great feedback on how we could improve our BestBuy.com site and make it easier to use. I often check out the reviews myself when making purchases. I will be happy to forward on your suggestions for review to see if this may be implemented in the future.
If you'd like we also gather ideas like yours through our IdeaX forum at http://bbyurl.us/IX, if you'd like to share this there as well. There other customers can view ideas that have been posted, share comments on them, and Kudo ones they like the best.
Well we all know how expensive Tvs can be and how during big games people go out and purchase a brand new Tv just for the game My idea is for bestbuy to bring back restocking fee only during big games
meaning for instance today their was a big game a restocking fee would only be applied for 15 days starting of the day of the major game
Why bring back restocking fees for only these days? to Keep cost of Tvs down for us customers as when someone buys a Tv Bestbuy then has to sell these items for less because they are now "Open boxed" which in turn bestbuy needs to make their money back on this product which is where the markup comes into play on items may they be headphones Tvs accesories etc
people may argure well bestbuy will loose money because of this because then people will buy Tvs from competitors... well would bestbuy want busniess from people who purposly purchase a Tv just for a game and return it days later costing bestbuy millions each year?
This seems like it would cut down on the customers cost meaning more money in our pockets
welp this is just a thought let me know what you all think or can suggest for change
If you think this is a Good idea make sure to upvote the idea! if you think this is a bad idea post why you think it is and what you think bestbuy can do to cut down on cost
Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?
If there is comparison chart placed in each section that has prices of similar products listed on it; that will helpful for buyers while buying the products. Example - If there is a chart in flash drive section that has list of prices of flash drives of different brand by memory size then it will help buyers in deciding what brand they want to buy based on the prices instead of finding them and then comparing. Alternatively if this can be placed on computers that are made accessible to customers in the store for comparing prices of the products they wish to buy.
I never understood why we get double points for software,accesories, and digital content but not for buying a console? That would really entice members to buy the console at Best Buy along with their games.
Dear the Best Buy:
I write this message just after reading the news that you plan to give up several projects in China. I don't think this is really a wise decision. Besides I find another news in the same website, saying that the superbatteries is under development, and the market is too big for market apartment to estimate, especially in China. the other products are the same!
In short, I just write to remind you, but to the decision,just on you.
I think If you add a mini water turbine at a majority of sewer drains it would offset a communities cost for electric. "Potentially" Im not sure how much power could be generated from water runoff during heavy rains. Maybe some type of gearing could be done to produce more power at less revolutions.