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New Idea

Tracking product reviews

Status: Tell Us More
by branionaristok on ‎03-16-2017 04:20 PM

I generally like to submit product reviews for the items I purchase--because I like getting the points boost--and followed the link in an email I got today to do so.  My issue is that it took me to a page showing all my purchases for the past few months--even ones I'd already reviewed.  I really think it would be useful to customers to have an easy way to figure out if they've done a review for an item, short of writing a review and having it get rejected as a duplicate after putting that time into it.  Searching through some of the 120 reviews on one product like I did today isn't easy, either.

 

Some suggestions:

-On the rewards points history, include what product review the points are for.  You could do a +/- dropdown box like for purchases.

-When taking customers to the purchase list via the email link, have text indicating whether or not a review has already been done for that product.

-Have a page within rewards that shows "my reviews/reviews I've submitted", just like Amazon does.

 

Thanks.

Status: Tell Us More

Very interesting suggestion. Would anyone else like to see these options? Make sure to vote for an idea if you like it.

Bring back custom-built Mac models.

Status: Tell Us More
by gadgeteer on ‎10-05-2017 01:33 PM

A lot of customers request the 13-inch MacBook Pro with the Intel Core i7 and/or 16GB of RAM and we also get a fair amount of customer requests for the 15-inch MacBook Pro with a 1TB storage option (which is reasonable nowadays considering most video cameras are transitioning to 4K).  Best Buy should carry a few custom models to meet these customer's demands as the only other option is sending them over to competitors, whether that be directly thru the OEM or a certain photo/video speciality store in the big Apple that carries a ton of custom builds. 

Status: Tell Us More

Picking up items takes too long mostly because of the long pick up code you assign. 

 

I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.

 

Think of the possibilties of this.  Your store can use it to identify the picked order and even the box its in.

Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).

 

I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.

 

 

 

 

Status: Tell Us More

Interesting idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Since the 20% GCU discount on new games does not apply to digital purchases, how about giving GCU members 20% back in reward points for digital purchases?  It keeps people buying games (or other merchandise) from Best Buy and doesn't leave them out of the rewards system for being a GCU member.  In a way, it kind of reminds me of the Shop Your Way rewards system they have at Sears/K-Mart, which is very popular amongst gamers, only it allows people to purchase their games the way they want.

Status: Acknowledged

Thanks for the insights on this one.

This is a MAJOR franchise and should most certainly be one of the first new 2014 releases to be added to the $10 pre-order/purchase promo or have $10 instant giffcard attached. There`s now a huge GCU customer base to feed and we`re quite hungry...Just beCAUSE. http://www.gamrreview.com/news/92123/just-cause-3-coming-to-ps4-xbox-one-amp-pc-next-year/
Status: Acknowledged

I heard back on this. At this item there is no plan to add this title to the promotion, and I can say that it is not necessarily Best Buy's call as to what titles get added to this promotion.

The overwhelming general concensus is that Gamer`s Club Unlocked(GCU) is a great program(arguably the best one out) but at $120 upfront for 2 years a little overpriced. And with benefits/perks of the previous program being reduced or completely eliminated while the upfront cost has increased 4x per year it`s a little underwhelming honestly. Most consumers would accept a price increase even to $120 IF the benefits warranted the increased cost.

Offering $15 credit(750 MyBB points) for every $150 spent on gaming related items would immediately provide tremendous value to GCU along with further encouraging customers to make all of there gaming purchases at BB. This benefit would be a big perk to tip the scale in BB`s favor whenever all thing s are even retailer to retailer. And customers who are aware their $5-$15 away from another $15 and/or about to make purchase that will net another $15 credit would certainly pick up an extra item or two to get the added credit. Plus knowing there`s a 15 day wait for the points to post we`d wanna get the clock started that way when a deal pops up the credit already available.

Another way to put this in place and strengthen GCU could be to allow the pc to auto-generate a $15 BB giftcard when $150 pre-tax is reach in-store/online. If you`re going to allow free Gamer`s club to recieve a simliar benefit it should be less than $15 per $150 & the instant GC option should NOT be available to them. That way you`re rewarding paying members & enticing free members to upgrade to GCU.
Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.
In all honesty the videogame trade in process is a mess time wise & structure wise, most trading regulars could complete a trade better & correctly than the reps at CS. And since we`re still waiting to see if BB will rethink the decision to backtrack on removing the gaming counters with dedicated game reps(horrible decision already has an existing ideax thread) here`s an alternative. http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/Please-bring-back-the-video-game-trade-in-counters/i...

If we could just go onto BB.com, select the games we wanna trade in & get a full print out to bring to CS that would save ALOT of time. All the rep would need to do is scan the barcode which would already have the amounts INCLUDING the 10%(which has been a MAJOR issue just search the forums). If there`s 10 games all they have to do is confirm the games in the cases are the same & get the ID. If one or more of the titles are not correct they can simply scan the barcode next to whatever title(s) are incorrect to remove them from the trade.

Even better existing traders would have the option to "load" their ID info right on the page too which would be barcoded for safety. That way a CS would only need to verify each game(s) & then scan the complete trade barcode and/or the 10% GCU bonus barcode & customer ID info barcode. By reducing what the rep.needs to do there`s less chance of error or employee giving bad info which can only speed up the process by "dummy proofing" it & allow the pc to do all the work. Alot of companies try to remove the "human element" for some of the same reasons not to mention cost cutting, but once this would go into place it would greatly reduce the # of customer complaints on the forums boards from customers who clearly know what/how to do to complete a trade.

Offer an additional $1 per trade for doing the online pre-trade since it ensures a trip in-store which can lead to a instant in-store sale. If you had the gaming counters you`d be able to coach up the staff on how to upsell to customers recieving giftcards which will pay for itself very quickly if done correctly.

Speed up, dummy proof & profitize the entire videogame process in 1 move which will strengthen Gamers Club Unlocked(GCU) all in one motion.
Status: Acknowledged

The business team has informed me that as of now we will not be moving forward with this idea.

Add more detail to myBB pages

Status: We Did It!
by Keen on ‎09-26-2014 01:26 PM

Today the myrz.com website was shut down.  Now everything is folded into bestbuy.com.  However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.

 

Please add to the new Point History page:

 

  1. Expanded details for each transaction that show what we purchased.
  2. What the Order Number (and in store receipt equivalent) for each purchase is.
  3. The ability to print out these details, so we can essentially print out replacement receipts for our past purchases.

These are all features that existed on the myrz.com site.

 

Also add a new page that lists all My Best Buy promotions that are currently happening.  This was another feature of the myrz.com site.

Status: We Did It!

I did hear back on this and was informed that these features were added back on 10/1/2014. Thanks for the feedback.

Unified login for Best Buy websites

Status: Tell Us More
by hudiddy on ‎04-03-2017 07:15 PM

I have a different login for the bestbuy.com site, the bestbuy credit card, and the bestbuy forums. I should not need to remember 3 different usernames and passwords just to do business with one company. 

 

It's the 21st centuary and you guys are supposed to be a technology company. 

Status: Tell Us More

I hear what you are saying, and believe me we are aware of this concern. I can say that given the My Best Buy credit card is issued and owned by Citibank it is very unlikely there would be one login password for that. I could see us having one login for both BestBuy.com and the Best Buy Support forums. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

@Gamer is a great magazine with great coupons & it's come along way from where it started but there's no reason to get stale/complacent.

Because of the limited # of coupons(8) whole systems get completely ignored & others are severly limited but BB sells all the systems so it makes no sense not to promote them all. My solution is simple

1-Increase the total # of coupons to 18-20.

2-Make sure there's a coupon that can attract any gaming customer so they feel there's value ever month even when there's a month that they're not interested in anything.

3-Expand the coupons to deals for systems(Hardware) to help spur more GCU memberships.

 

Here's an sample monthly breakdown

3-4 Coupons dedicated to present gen HD systems(PS3/X360/Wii)

3-4 Coupons dedicated to new gen systems (WiiU/PS4/X720)

3-4 Coupons dedicated to PS Vita handheld(this will help increase sales of the vita & software)

3-4 Coupons dedicated to 3DS handheld

3-4 Coupons dedicated to PC games(severly overlooked segment in GC/GCU)

3-4 Coupons dedicated towards used games, accessories, "other" gaming related items & consoles.

 

You also might wanna consider added a "special" coupon that can be used universally w/an  extended valid period or doesn't expire at all. This will give value to previous outdated mags full of expired coupons which will just get recycled. Just make sure the coupon has deals that are not offset by the $5-$10 mag price.

 

Status: Acknowledged

Thanks for the input on this idea.

From what I`ve been reading directly from BestBuy spokespeople you`re trying to strengthen your online presence & increase sales volumes on BB.com. Although, I live in area where BB stores are reachable in 30 minutes or less by car not everyone has that access. I don`t understand why a customer can`t join GCU thru BB.com or MyBB in fact I think it would solve alot of issues that arise & clutter the forums. It would link the MyBB account correctly & the address/phone # would either already be on file thru MyBB or the customer would be responsible for providing. With the high cost of gas distance has to be considered & why would you wanna lose a 2 yr committment for $120 over not being able to provide online sign up access. Outside of sign up GCU can be do thru BB.com it just makes sense.
Status: We Did It!

Thanks for all the input on this idea. Gamers Club Unlocked memberships can now be purchased on BestBuy.com.

It would be awesome if Best Buy Stores will stop putting price tags on the DVD/Blu-ray sleeves as they are a major pain to remove without ripping the sleeve apart. When ordering movies from sites online (including Best Buy.com), the price stickers are never on the sleeves. Other stores sometimes have stickers on the sleeves as well but they are nowhere as hard to remove as the Best Buy one. Another electronic retailer, Fry's Electronics, puts their price tags on the plastic shrink wrap of a movie instead of the sleeve which I think is an amazing idea when I found out about it. It's just a pain if someone has a movie collection and there's a giant price tag on it that can't be removed

Status: Acknowledged

I revisited this idea as I hadn't heard anything definitive, and at this time we are not changing the stickers we apply to media. Thanks for the feedback on this one.

This is basically a customer benefit for locking most if not all of their yearly day 1 game purchases in at BB. If a customer pre-orders/purchase a pre-set amount of games then once the final game purchase has cleared that added bonus is attached to that purchase.

A customer places 5 eligble titles into their shopping queue(say 5 of the current $10 pre-order titles) & once they pre-order/purchase all 5 the fifth game would recieve $60 in myBB points, $40 bonus for the previous 4 games & $20 for the final game(the reg. $10 + $10 bonus).

Maybe the # of games would need to increase to 10 resulting in $200 total credit or a possible way to allow all game pre-orders to recieve some credit compensation.

Either option is a huge financial committment to BB & $120 GCU, $300 or $600 annually, but BB has the benefit of larger pre-orders amounts which should equate to cheaper per unit orders.

Being able to advertise "EVERY NEW GAME IS $47.99 WITH $20 CREDIT" would completely remove key competitors in the gaming market. And the added affects on GCU with mybb points leading to non gaming sales & more active trade in volumes serves to strengthen the entire program. Also, this would be an equally potent benefit combined with 20% off there would no longer be any reason not ro fork over $120.

Wolfenstein pre-order numbers should provide insight to how strongly the lure of $20 credit with 20% can be.

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

Adding a "Silver" tier to the Gamers Club

Status: Acknowledged
by on ‎03-28-2012 02:52 PM

Although I like the new gamers club unlocked program there were several perks sacrificed that used to make me get games day 1. I was able to become RZ silver based on mainly gaming deals but with the loss of the consistant $10(500 RZ points) pre-order bonuses & $10 RZ for every $150 spent on gaming I've done less & less of purchasing day 1. I know in order for these deals to continue there has to be a better give & take for BB to remain profittable so my suggestion is to offer a 3rd gamers club option that can be achieved/earned in more than 1 way.

 

If you were to buy 1 $60 release week game per month you'd spend $720 per year which is a large chunk of money to invest in games.

 

A-So say if you spend $1000 on games/accessories in 1 yr you would become GCU silver & a new set of benefits would be available.

 

B-Another way to become GCU silver would be participate in 12 pre-determined GCU/GCU Silver deals in 1 yr that would also warrant an upgrade since you would be supporting the program throughout the year.

 

C-The final way to earn GCU silver status would be to participate in 2 five for $100 deals in 1 yr with 1 major adjustment. We should be able to select the 10 games thoughout the year instead of just a list of 15. Several top notch titles would be excluded based on suits instead of customer demand which happens quite often(remember Batman Arkham Asylum was an underdog smash hit that lead to AC being blockbuster). The 5 for $100 was very very sound but the process(pre-order, issuing of $100) needed upgrades.

 

EditSmiley Frustratedince the current GCU can be purchased then GCU Silver status should also be allowed but since the benefits are very generous the GCU Silver should be $30 per yr if not earned through the means above. Offer both GCU & GCU Silver for $40 so more people would do this vs paying $15 for GCU & another $30 for GCU SIlver.

 

Some perks I would like to see would include

1-A coupon book for GCU silver members

2-Special "sponsored" editions of the @gamer mag with coupons that would be directly tied to specific AAA titles.

3-Emailed deals just for CU silver members

4-An additional 10% off ALL gaming products & the ones that can be discounted should net either an instant BB giftcard or RZ points equal to the 10%. This 10% should stack with the current GCU 10% as you would've paid $15 for the 1st & earned the Silver status through above measures.

 

I know there's more perks that I missing hopefully other gamers can contribute.

Status: Acknowledged

We won't be adding tiers to the Gamers Club Unlocked membership at this time.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

Allow Product Reviews to be updated.

Status: Tell Us More
by flagrant99 on ‎04-08-2015 12:12 PM

1. Add a link to all reviews submitted under an account. Link the reviews to the account rather than an unlinked handle.

2. Allow reviewers to update a previously submitted review.

Status: Tell Us More

Would anyone else like to see this change to our product reviews? Make sure to vote for an idea if you like it.

Dragon Age is a major multi-platform title from EA that will have multiple versions this October for PC, Xbox 360, Xbox One, PS3, and PS4. It's a perfect candidate for this promotion.

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping.  3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.

 

A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.

 

 

Status: Acknowledged

Thanks for the suggestion.

Why does BB allow users to review items that haven't even been released?  Take a look at the preorder games and most already have a few reviews.  What is the point of that?  User reviews are supposed to be a usefull tool for the consumer to judge if they want to buy something or not.  When you allow reviews to be posted on something nobody possibly has any hands on time with you devalue the entire review and star rating system.

Status: Acknowledged

I did hear back on this, and although this isn't changing at this time, it could sometime down the road.

Improve the stagnating Rewards Program

Status: Tell Us More
by gadgeteer on ‎09-17-2017 11:00 PM

First off, I have to acknowledge that Best Buy offering a rewards program is a privilege and not a right, so I have to express my gratitude for this;  However, in a constantly changing, competitive landscape, the rewards program has started to stagnate a lot and I feel like it's time for Best Buy to go back and get fresh ideas on how to make it better.

 

Problems with the current rewards program:

 

(1) A lot of the "perks" are standard now. For instance when I go to the store, it's rare to NOT get free two-day shipping on something and that's without them even knowing if I'm a rewards member or not.

 

(2) Some of the "exclusive deals" are not competitive at all (i.e. 15% off Philips Soniccare heads; competitors have lower base prices and allow you to clip digital coupons making them cheaper elsewhere).

 

(3) Certain perks, like point banking, should just be standard across all tiers.  

 

(4) Exclusions.  I dread getting the very rare coupons I do get from Best Buy because there's about 2-3 pages of exclusions that follow the offer.  You feel like Best Buy would be really good at coming up with an Airline rewards program.

 

Suggestions on things to add/revise:

 

(1) The "new credit card" offer of 10% back on purchases when financed and paid off within 30 days should be standard for Elite Plus members. Customers would spend more if they knew they would get more back and more often than not people spend way over the amount of rewards they redeem. 

 

(2) All tiers should be able to get reward points for gift card purchases.  I quite frequently purchase gift cards from Best Buy for birthdays, Christmas, etc.  It's disappointing that you don't get rewards for this a I spend quite a bit of money within Best Buy just on gift cards.

 

(3) Allow customers to use reward points towards gift cards. I asked why this was in place and was told fraud, yet they captured my rewards information when I purchase gift cards and you'd technically be capturing my rewards information again for me to redeem rewards, so I'm not sure how much I believe this is due to fraud prevention.

 

(4) Bring back coupons WITHOUT all the exclusions. I can't recall the last time I got a coupon from Best Buy and when I did it excluded 3/4 of the store.  That doesn't spark buying behaviors which is the point of coupons.  At that point you're wasting postage money, printing costs, etc.

 

(5) Bonus points when you trade-in and trade-up.  Best Buy's trade-in program is notoriously lower than competitors. How about if I'm Elite Plus and I trade in an item and upgrade to a replacement item, I get double or triple rewards on that upgrade/replacement item?

 

(6) Open Items, Clearance/End-of-Life, etc. plague stores and sometimes that's compounded by the fact that there's simply not a high traffic area to put them so they end up in a far corner or in the back of a store in a stock room, etc.  To help move open items/clearance/eol, how about creating tags that could go over the price tags (like those red "Sale" or "As Advertised" inserts) that call out that the item is eligible for double or triple points and offer this on all open boxes, clearance, etc.  This would be HUGE on certain items (Apple Watches come immediately to mind) where you only save $15-30 off. 

Status: Tell Us More
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