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New Idea

Hello, my name is Ariana and I have an idea for a new service for the Geek Squad. I recently went to a Best Buy and I was hoping to get my scratched DVDs cleaned and fixed, but unfortunately I was informed that the Geek Squad didn't provide such services. But I did make a suggestion to one of the top managers to take my idea into consideration and he told me to also talk about it online (here) so it could have a chance to become a reality.

 

I just got off the phone with a very kind woman from a customer service line in relations to the Geek Squad and she thought my idea was very good and believes it should be a provided service like it is in a good number of video stores. Although I am very well aware that I can just purchase the cranking device that can allow you to do it yourself at home. But I, like many people, don't need to clean my DVDs and/or CDs that often and I would rather leave it in the hands of a professional than to run the risk of damaging my discs even further if I don't know what I'm doing. And there's only so much the classic Peanut Butter trick can do before you have to leave it to a professional.

 

Before visiting my local Best Buy, I thought about asking a friend where I could have my DVDs and CDs repaired and I thought to myself that they would more than likely tell me Best Buy's Geek Squad. It felt like a no-brainer until I visited a store and found my idea to be incorrect.

 

I'm sure I'm not the only one here who feels like there should be a place to have our precious DVDs and/or CDs cleaned instead of tolerating the damaged areas that takes us out of our movie and/or music experience, so why shouldn't the Geek Squad be that place that saves our treasured discs?

 

Thank you!

 

~Ariana

Status: Tell Us More

This is an interesting idea. Would anyone else like to see us provide this service? Make sure you vote for an idea if you like it.

Best Buy sells phones locked to MVNOs, but when I tried to trade in an MVNO-locked phone at my local store I was told that it wasn't on the list of allowed carriers and the trade-in was rejected. Several retailers offer trade-ins for phones locked to "other" providers outside of Verizon, AT&T, T-Mobile, and Sprint. Any reason Best Buy can't offer this too?

Status: Acknowledged

I could just be your area. What is allowed to be traded-in varies from one area to the next given each of our stores must abide by the local pawn shop laws when accepting items for trade-in.

0 Votes

I personally would never fall for the absolute money grab these things have become but the masses have spoken with their wallets and gaming figures are financial monster. Since GCU discounts them and other retailers have excessively focused advertising solely for them, I`d suggest BB strike a strong partnership with the publishers and design a BB GCU exclusive package. Ensuring that the customers actually recieve the items is a must and with the right agreement BB will be in the drivers seat vs other retailers. BB would also get special treatment since the quantity of figures should be skewed towards your stores. I`d suggest a free GCU exclusive storage case and figure(s) provided the customer commits a pre-order towards the entire product line or wave(s). The total cost would be on par with a console(insane) so these rare and hugely in demand pre-orders would net quite a revenue stream for BB far exceeding the cost of a plastic case and what BB may need to pay to get the exclusive figures. However, since it`s a GCU exclusive BB would also recieve a huge boost in GCU subs which pays off over 2 yrs.

Status: Tell Us More

Interesting suggestion. Would anyone else like to see us do this? Make sure to vote for an idea if you like it.

0 Votes

Let's say I'm a repeat customer. Best Buy should recognize that and send me a survey asking questions like:

 

1 - What email provider do you use (Gmail, Outlook, iCloud, etc.)?

2 - What type of phone do you have (Radio buttons with 1)BB, 2)Windows Phone, 3)Android, 4)iPhone)?

3 - Where do you get most of your music from? (iTunes, Google Music, CDs, etc.)

4 - What social networks do you use most often?

5 - Are you open to trying new mobile operating systems? (wording should be adjusted but you get the point)

6 - Do you own a tablet? If so what OS?

 

The questions could continue on and on but the point would be to whittle down the stores' inventory to a smaller number of devices that would truly satisfy me. For example, I'm very invested in Android and Google's ecosystem - getting all of my music and most of my movies from there along with my email and a myriad of other online products. Others are more invested in Apple or Microsofts' ecosystems. I'd honestly rather only see products related to Google, Android, and ChromeOS compared to an iMac or Surface.

 

Voluntarily surrendered information is only a good thing for Best Buy the way I see it.

Status: Tell Us More
I would imagine we already do some of this, but I would like to hear if other customers would like to see this implemented further into our email marketing strategy. Remember to vote for an idea if you like it.
0 Votes

Shipping to Puerto Rico

Status: Acknowledged
by ale10xtreme on ‎12-15-2015 07:34 AM

Dear Social Media Specialists:

Hi! I apologize if this is not the proper way to reach help from Best Buy employees, but I did not seem to find a way to get customer service (in this case, contacting an agent through the website) as directly as I was expecting it to be. I'm writing to you in regards to the shipping availability for the U.S. protectorates. I live in Puerto Rico and I recently created an account with the sole purpose to take advantage of the great online offers that I've seen while surfing the website, something that I cannot find on my "local" Best Buy stores. While doing a little research, it seems that shipping (and I'm not including Store Pickup, which is not my primary concern) isn't available to Puerto Rico. I know that you probably won't be able to do much for me regarding this issue, but I would like you to consider this as a feedback that can be sent to your headquarters, base of operations, or whoever is in charge of meeting customer concerns. Although I am quite disappointed on this, I am confident that this message can be attended to. Maybe one day (sooner rather than later) Puerto Ricans can enjoy what bestbuy.com has to offer (sales, free shipping, etc.) I believe it could be a win-win!

Sincerely,

Alexis

Status: Acknowledged

Thanks for the feedback on this idea, but at this time we will not be shipping BestBuy.com orders to Puerto Rico.

0 Votes

Sell the pre-owned Trade-in products on Bestbuy Outlet

Status: Acknowledged
by buyadeal on ‎03-19-2016 02:07 PM - last edited on ‎03-19-2016 02:25 PM by Social Media Specialist Social Media Specialist

Since Best Buy has now closed its used goods outlets (Best Buy Private store and Auction and Cowboom.com, there is no place for consumers to be able to purchase meaningful used or pre-owned product through best buy's marketplace.  The only items listed under pre-owned is 1 laptop, and 1300 video games.  

 

What happened to selling items that come back from the trade-in program, or used items that 3rd party sellers want to sell on Best Buy's Marketplace?    The comparison is Amazon's site where they ask "got one to sell" on almost every item, and list the new and used prices available from other sellers on the marketplace.  see: {removed per forum guidelines}

 

There would need to be a way of decribing the condition, items included, and possibly pictures, if the item is not in perfect shape.

 

Consumers want to buy used / preowned items.

Status: Acknowledged

We merely moved these site's inventory over to our Outlet store on BestBuy.com.

Classes for techno-idiots

Status: Tell Us More
by JoyceJoynerWise on ‎11-11-2016 06:53 PM

As a member of the baby boomer generation, I would like the answer to many modern day mysteries.  Such as: "what is an I-Pad?  What is a Tablet?  Do I need one of these?  What do they do?  How do use one of these devices?   What is a "tweet"?  (Isn't this a sound that birds make?)  What exactly is a "smart" phone?  How do I text? How do I get "online". etc,etc,etc.

 

I have inqired at all the schools in the area and no one offers any kind of training or information in these areas.  It might be profitable for Best Buy to offer (for a fee) various classes to those who are not techno smart and also the opportunity to purchase these items direct from the store.  I, for one, would probably purchase more electronics if I just knew how to use them.  I would imagine that there are many out there of all ages that would love to have the opportunity to learn new skills and to keep up with everyone else.  How about it?  It's an untapped market.

Status: Tell Us More

I believe the Geek Squad does occasionally put on workshops just like this in larger metropolitan areas. Would anyone else like to see this be implemented? Make sure to vote for an idea if you like it.

I've noticed since after Christmas 2012, Best Buy stopped selling the Playstation Vita bundles...Sony still carries these so why doesn't Best Buy carry them as well???  Bring them back!  They were a great value for the price.

Status: Tell Us More
Not really sure why we stopped selling this bundles, but I would like to hear if there is any other users interested in us carrying these again. Remember to vote for an idea if you like it.
0 Votes

When you get to the end of a successful checkout process it would be good if you were able to share parts of the purchase to the major social networks.  This would generate conversation for the buyer and product and brand recognition for BBY

Status: Tell Us More

I was hoping we could get more feedback on this idea. Remember to vote for an idea if you like it.

Virtual Book & Music stores

Status: Tell Us More
by timryan27 on ‎05-12-2013 11:25 AM

An idea to save space in stores and create a better buying environment while adding more product choices. What about having book, music and video kiosks to browse, sample and buy/download in-store? Dedicate an area in store buy creating a cafe-like area where people could browse digital media via kiosks/tables. People could dock their devices and use high-speed connections they may not have at home to download to phones and/or tablets. Have a deal with a service like iTunes/Amazon/Spotify/Google to sample content and buy using their store accounts.

Status: Tell Us More
Nice idea! I think a version of this has been posted in the past, but I really do see how this could work out for us. I could envision a problem with long lines forming at these kiosks. Anyone else have any feedback on this idea? Remember to vote for an idea if you like it.

Regarding Sony Ipod/Ipad Docking Speaker 200i 

 

I shop at COSCO and bought over 7 large screen TV's over the past few years.  Their return policy is legendary, and as a result I've bought without worry, and it seems everyone else has as well, as the store is always busy with people loading up.  Stock is thru the roof.  They also put a lot of thought into every product that they stock the store with.  A good example is the Sony 300i speaker docking station for the ipad/ipod which I was able to buy at Best Buy for $214.  My family members heard it, loved it and I went back to buy 3 or four more, and found it was sold out as a discontinued model.

 

Best Buy had moved on to the newer version which had a different jack no longer compatible with the older ipad/ipod, and millions of consumers still own those ipads, ipods.  As I personally owned 2 ipads and 3 ipods with the older style jack, I found it incredulous that Best Buy would do something so stupid to discontinue a model that was easily selling out at each store, and replacing it with one that wouldn't be in demand until, lots and lots of the new ipads and ipod would have been sold, ie in about 3 years.  Stupid, stupid, stupid, I thought, and I own 4800 shares of Best Buy, as well as shares of Cosco.  Fortunately for me, I went to Cosco and found the Sony 200i speaker docking station for $150, and ended up buying four of em, and felt comfortable knowing I could return them anytime if I had got too many, not that I would need to as each family member loves it.  Funny that Cosco would stock the cheaper version, Sony 200i, which was essentially the same as the 300i without the tuner, which sounds just as good, and cheaper..  Clearly, COSTO put some thought into what it put on the shelf, and continues to put in their limited twice the size of Best Buy BOX.

 

It's not the big box concept, Cosco is HUGE!!!.   It's the thought put in by competent management, excellent customer service, and part ownership by everyone in the company that make Cosco a success.  Best Buy would do well to go shopping at Cosco, and learn something.  It's like American Airlines taking some pointers from Southwest.

Status: Acknowledged
I can promise you we are constantly working to serve our customers in the best possible way, and we take cues from our competitors when appropriate. Thanks for sharing this.
0 Votes

Hello, the following lines are for a school assignment, but I believe they have relevance, so here they are. Our instructions were to pick a relevant US company and write the assignment in the first person, as if we worked for the company.

 

Best Buy: A Proposal for Improvement

            Sound of Music, which would later turn into Best Buy (BB) was founded in 1966 as a record store. As available technologies and customer service norms changed, so did our business model. Since then, Best Buy has evolved into a technological hub where people can get music, movies, computing devices, electronics, and appliances. We started our online store in the year 2000, and we acquired Geek Squad (GS) three years later with more than acceptable results. As of 2006 our outstanding shares had reached their maximum value at 56.00 per share, while our most visible competitor’s (Amazon) share was about 35.00. Unfortunately, that boon period would not last, after 2006, the value of our stock declined to its current price of 26.00 while Amazon’s has climbed to 273.00. We made a series of acquisitions with disastrous results that drove the price of our stock to a low of 21.00 in 2008. By the figures and facts shown, it is evident we have two problems: first, our current business model needs to improve; second, we have an image problem. To change that, we prepared a few suggestions to modify our business model and, at the same time, improve our public image. These changes will eventually help us to increase profits and avoid excessive layoffs.

 

Size of Retail Locations

In order to improve our sales per square foot ratio, it is necessary to reduce idle space. The current initiative to reduce space to favor smaller devices such as smartphones and tablets is good, but it falls short in other categories. For example, as a customer enters a Best Buy store, he or she expects to see an extensive laptop exhibition area. With the current initiative, that would not be possible in some stores. Radio Shack already uses this strategy; therefore, it is advisable for Best Buy to keep a tangible differentiation. A viable option would be to modify the Geek Squad service to fit the need for less space. Also, in accordance to that idea, we could do away with the music CD areas by replacing them with experience sections with music available to be heard in multiple personal kiosks. Direct downloads would be available to customers, which they could execute directly from their smart phones or with a store code to be used online.

 

Merchandise Display

Our exhibited merchandise in the computer department is always off or password locked, preventing the customer from fully experiencing devices like PCs, laptops, tablets, and smartphones. Best Buy should change that policy by offering a more intimate and improved customer experience. That calls for the use of a viewing model similar to Apple’s, where the items in exhibition are powered and available for the customer to experiment them. This hands-on demonstration should include functioning Wi-Fi networks with limited connectivity to trusted sites.

 

Return Policies

Eliminate the fifteen day return policy and change it to a more consumer-friendly sixty day one for every customer. Thanks to Costco’s ninety day return policies in electronics with no restocking fees, customers in general expect a more generous return policy. Personally, I can attest that this differential in return periods becomes critical in considering the risk associated with purchases of more than $500.00. According to ihatebestbuy.com this is one of the most upsetting issues customers have with our store. Also, numerous complaints have been filed from customers who were denied a return for not being Premier Silver members (PSMs) of our Rewards program. PSMs get sixty day returns instead of fifteen. We believe that this distinction only alienates other buyers and does not do much to increase our efficiency rates.

 

Loyalty Program

            Modify the ninety day expiration window in our loyalty program, or eliminate it completely. In light of recent consumer pressure, many stores have changed their loyalty programs so the earned incentives may carry over longer periods, or in some cases, do not expire at all. According to techjournal.com the push for non-expiration-date rewards began with American Express and IHG (a hotel chain) and later expanded to other industries such as airlines, grocers, and financial services. If we are to continue to offer a reward program, we should consider expanding the expiration date. It should be noted that low cost retailers in the electronics industry like Wal-Mart and Amazon do not offer loyalty programs. That may open a debate to reconsider to either use the program to keep our customer base happy or do away with it if a low-price strategy is to be followed.

 

End Outsourcing Agreements and Reconfigure the Online Store

            According to Forbes and the Wall Street Journal, Best Buy’s online store is one of the worst in the industry: its inventory is scarce, return policies are not in par with the current market conditions, and its functionality is not even close to that of Amazon. One example is the simple task of adding a gift note to some item, it is just not possible. Also, Best Buy’s website is a laggard compared to those of the competition; a single task, say a purchase, takes at least double the time it takes at Amazon.com. In light of the facts described, Best Buy should end all of the outsourcing contracts at once; our online store is a core function necessary for our own survival and should not be delegated to third parties. We also suggest improvements to the online store focused on usability and ease of access. Additionally, the online store should include direct links with access to customer focused groups, for example blogs and open forums about the use of windows 8; device ratings (like Amazon’s), and direct online help for normal issues with new computers. Actually, resembling Costco’s concierge service, we could offer free use of the Geek Squad’s service for 30 days for new items. This would work as a trial and could increase Geek Squad’s sales by a significant percentage.

 

Geek Squad

            Surprisingly, Geek Squad is known to the community in general as an on-site service available by visiting customers in their homes or by having the customers visit the Geek Squad store. That is just short of the actual reality and is not acceptable; our efforts to increase customer awareness about Geek Squad’s great online help capabilities should be escalated. By doing so, Best Buy would capture new customers, achieve higher satisfaction rates, and more revenue. There are competitors offering similar services, but, in comparison, Geek Squad has a unique brand recognition that it can, and should capitalize.

 

Public Relations

            In the last two years, a barrage of negative publicity from Forbes, the Wall Street Journal, and USA Today have, without a doubt, hurt our image. Best Buy should hire a professional public relations firm and develop a positive costumer-centered strategy. Any positive changes and improvements should be reported to customers and consumers in general via publicity, news outlets, and marketing campaigns. If Best Buy is to maintain and improve its market position, a better image in the public eye is paramount.

 

Conclusion

            The strategies outlined are centered in customer satisfaction and the use of more efficient revenue generating means. Customer satisfaction and good public relations are of essence. Best Buy or any other company, is nothing without loyal customers; therefore, our efforts must be centered on them first. Also, our current sales and marketing system needs a complete overhaul; that is true for our store-front sales; but, it is painfully true for our currently outsourced online capabilities. The adoption of the proposed strategies should put an end to our current downward spiral, and, in the short term, bring Best Buy back to its rightful place as market leader.

 

Disclaimer: The above lines were originally written for a business class, facts may or may not be exact, or may have changed. This is not a formal proposal and it is not intended to be. The essay is written in the first person for classroom purposes; I am not affiliated with, nor represent  Best Buy in any way or form. The intentions for publishing in this forum are: 1) to comply with a class requirement, and 2) to add these ideas to this forum as others have done in the past.

 

Thank you.

Status: Tell Us More
Thanks for the very thoughtful and detailed suggestions. I would love to hear anyone else's take on these ideas. It might be better if each idea was posted separately and even better if they were combined with an existing idea if it were the same idea. Remember to vote for an idea if you like it.

Auto email alert on Pre-Orders

Status: Tell Us More
by Trusted Contributor on ‎11-10-2015 10:11 AM

It occurs to me that many customers lose their pre-orders of games and other products because they use a debit card or some such and they have insufficient funds in their account when Best Buy goes to charge.

 

To this end, perhaps the programers could build in an auto email alert to send out to pre-order customers 7 days prior to release informing them that in the next week Best Buy will be charging their account and that they should insure they have sufficient funds.  And that if they do not their order may be canceled. 

 

I look at the forum regarding all the Pipboy cancellations and I am willing to bet that nearly 100% of them are becuase customers do not have sufficient funds.

 

 

Status: Tell Us More

Interesting suggestion. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

0 Votes

DVD

Status: Tell Us More
by CF on ‎07-15-2013 11:37 AM
Need to ad more musicals
Status: Tell Us More
Would anyone else like to see us add more Musicals to our DVD assortment? Remember to vote for an idea if you like it.
0 Votes

I noticed when snooping around on BestBuy.com the other day they offer bundles now. So when you add, a MacBook to your cart, for instance, it asks you if you want to bundle the USB-C adapters, Microsoft Office, etc. etc. 

 

Firstly, this stlye of shopping is the way that BestBuy.com should be. That way customers can be sure they're getting everything they need in one-stop-shop.  As of late, I have not been able to get this to work consistently but I really do think its a great idea to roll out.

 

Secondly, there should be an incentive (like the Buy 3 accessories, save 10% off) promotion that's advertised in the moiblity and computer accessory sections of the store and it should be an automatic package deal that just prices down at the register.  This would drive incremental revenue, encourage customers to potentially use financing and create an overall better (more positive) customer experience because lets be honest, not everyone knows everything about everything so it's a way of forcing blue shirts to spend time with customers to show them the complete solution. 

Status: Tell Us More

Thanks for the suggestions. Would anyone else like to see this become a reality? Make sure to vote for an idea if you like it.

0 Votes

Sure, it's probably easy to go into a Bestbuy store and buy a gift card each time you want to save for a Best Buy specific purchase, but my idea would work similar to the Pitch-In card, except that it's for one person.

 

For the sake of this suggestion, let's call it a Flexible Lay-Away Plan or for short FLAP.

 

FLAP would work like this:

 

1) Visit a bestbuy store

2) Take the item which you desire to purchase to any cashier

3) Cashier Scans the item, and with an added POS feature, a gift card transaction is generated with a value that is at least 10% of the purchase price of the desired item. Since the FLAP will remove the item desired from the available inventory, and administrative fee of $3.00 shall apply.

4) The item desired WILL NOT be held for the customer to pick up, however, the FLAP program would reserve the item in it's inventory. In the case of purged/discontinued items, only Lay-Away the price of the item. If the same item is not available, managers will find a like-styled item, and adjust the price accordingly.

5) Customers should immediately activate their card. During activation:

  • Customers will give their basic information
  • Customers will provide a  funding source, where direct debit from a checcking account is prefered, but visa/mastercard allowed as well. 
  • After the funding source is verified by a mini-deposit method of verification, the customer would set up scheduled withdrawals from their checking account or debit/credit card.
  • Upon making the FLAP goal, the customer can come to the store to retrieve the time. FLAP would be the form of paymentMy idea of BBY FLAP Program

6) As a bonus for customers to acheive their major electronics purchasing goal, upon successful completion of funding their item something free should be offered relative to the item purchased.

 

A downside of FLAP would be that customers change their mind on making a purchase. A suggested cancellation policy, that is fair should be:

  • FLAP participants may cancel their FLAP within 24 hours for 100% refund of  the deposit made towards the item on a FLAP Account and the FLAP Administrative fee.
  • FLAP customers may cancel their FLAP within 25 hours to 14 days for an 85% refund of the total FLAP balance, with the administrative fee non-refundable.
  • After 14 days no refunds are available, however the FLAP balance may be converted to a Best Buy gift card, minus a 15% re-stocking fee (30% if the item has been purged/discontiniued from sale at Best Buy stores

 

Status: Tell Us More
Thanks for the detailed idea, and I could see at least some customers using such a program. Does anyone else have any insights into this idea? Remember to vote for an idea if you like it.

International stores

Status: Acknowledged
by battleliner on ‎08-11-2012 09:30 PM - last edited on ‎08-13-2012 10:50 AM by Senior Social Media Specialist Senior Social Media Specialist

Hi, I am living in Australia and have had the opportunity back in 2006 to visit your stores in Portland Oregon ( actually it was Gresham store) and even bought a computer system at the time for $400 for a whole set, comp, monitor, keyboard, mouse and printer, it's still over there in Gresham in a box waiting for transport over here but that's besides the point. I was just looking at the website and found a system for $289.99 for desktop, keyboard and mouse, the same system down here would cost anywhere between $500 - $700 and I find that just not fair, if you set up some stores down here and sell computers at that sort of price then I am sure you would make a profit, even on the higher priced systems and everything else you sell, I remember I got the first season of "Bones" from you guys too at $20, down here the price of a season starts at $40 on DVD. Again I say it isn't fair, someone is getting majorly ripped off. We need to have someone who will offer a better deal than the current rip off merchants that are in the area, we are in far north Queensland near Cairns, the power supply equation doesn't enter the picture either as we have power converters and most computers nowadays have a switch from 110 to 220 volts on the power unit.

Rob {removed per forum guidelines}

Status: Acknowledged
Thanks for the idea.
Hey Best Buy as you plan for Black Friday and the Christmas Holidays. How about  these on sale for Black Friday both in store and online.
 
DVD/Blu-Ray
Celine Dion: A New Day... Live in Las Vegas...
Disney Parks: The Secrets Stories & Magic Behind
National Geographic: CIA Confidential
NOVA: The Spy Factory
National Geographic: Inside the Green Berets
Kennedy The Complete Series(staring Martin Sheen)
Gangster Squard
Iron Man 2 (3 Disc)
Iron Man 3 (2 Disc)
42
61*
The Man Who Knew Too Much
Hitchcock
Ray
True Grit
The King And I
The Game
2012
The Sorcerer's Apprentice
Hyde Park on Hudson
Batman: The Dark Knight Returns
The American
MI-5: Volume 1
MI-5 - Volume 3
Flashpoint: the First Season
Hoodwinked Too! Hood vs. Evil
Modern Marvels: Las Vegas
James Bond Box set
Spies of Warsaw
Star Trek: The Original Series - Origins
Star Trek The Animated Series - The Animated Adventures
Samurai 7 box set
Die Hard Box set
Cirque du Soleil: Worlds Away
Dragn Riders Of Berk Part 1
 
 
How about thinking of having these on sale anytime during the Christmas Holidays after Black Friday, both in store and online. Of couse some again for costumers who might of missed at their local Best Buy
 
DVD/Blu-ray
Disney Parks: The Secrets Stories & Magic Behind
A Christmas Carol(Alastair Sim one)
Scrooge(Albert Finney one)
Celine Dion: A New Day... Live in Las Vegas
Cirque du Soleil: Journey of Man
Cirque du Soleil: Worlds Away
A Perfect Spy
Band Of Brothers
Shogun
The Man Who Knew Too Much
NOVA: The Fabric of the Cosmos
The Nutcracker: The Untold Story
The Secret of the Nutcracker
George Balanchine's The Nutcracker
I'll Be Home for Christmas
Bolt
The Nightmare Before Christmas
James Bond Box set
The Unit: The Complete Series
Friends - The Complete Series
Breaking Bad: The Complete Series
Vegas: The DVD Edition
Star Trek The Animated Series The Animated Adventures
Samurai 7 box set
The Dark Knight Trilogy: Ultimate Collector's Edition
Home for Christmas
One Christmas
National Geographic: CIA Confidential
NOVA: The Spy Factory
Secret Service Files
 
 
Music CD 
Christmas with the Rat Pack
These Are Special Times - Celine Dion
Loved Me Back to Life - Celine Dion
My Christmas - Andrea Bocelli
Merry Christmas II You - Mariah Carey
Sinatra: Best of The Best Deluxe Edition
Dino: The Essential Dean Martin
The Beatles 1
Best of Bond... James Bond [50 Years, 50 Tracks]
NCIS: Benchmark
Frozen Soundtrack
Saving Mr. Banks Soundtack
 
 
What do all here think, and do you have any ideas for Best Buy yourself.See More
 
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Status: Tell Us More
Would anyone else like to see these items on sale this holiday season? Remember to vote for an idea if you like it.

Reward Zone Platnium

Status: Acknowledged
by TORQUEv1 on ‎09-28-2012 05:56 PM
Best Buy Reward Zone Platnium
 
Imagine you were a customer and you received an email from Best Buy or saw an advertisement of this at Best Buy. When you pay the limit of $5,000 ($2,500 more than premier silver) you received the following: 20% more trade in value on cell phones, laptops, printers, etc. You get 10% any accessories as long as the accessory is not on sale. You will get a 2 month return policy instead of 45 days. Its called "BEST BUY REWARD ZONE PLATINUM" ...This idea will also be a card but its electronic that way the customer wont need to print off their reward zone certificates, it will already be on the card. When a cashier ask for their reward zone card, the customer gives them the RZ PLATINUM card and once they hit total, the cashier will see a prompt for 10% on the accessories. Since the RZ PLATINUM is electronic, whatever points they have to spend they can swipe the RZ PLATINUM card and the customer will select what points they want to use. The same selection like if they want 18 months 0% interest but it would say $25, $5, etc. Whatever points they have. "BEST BUY REWARD ZONE PLATINUM"
Status: Acknowledged
As of 9/16/2013 we have changed our rewards program from Reward Zone to My Best Buy. In this change we have added a new tier called Elite level member. I would say this new tier would be considered somewhere between Premiere Silver and Base membership in Reward Zone terms. I can say that we will be adding benefits to the new tiers as time goes by. Thanks for all the thoughts on this idea.

Accept Paypal as a tender in-store

Status: Tell Us More
by gadgeteer on ‎02-26-2014 08:45 PM

Crazy story - I was out shopping the other days and when I went to pay at this particular retailer, it offered the standard debit/credit card options in addition to the option of paying via Paypal.  I think it would be a huge differentiator for a larger retailer like Best Buy to take to the helm of the future of mobile payments by doing something like this.  Its already being accepted online thru BestBuy.com so it would seem like it wouldn't be too crazy of a stretch to integrate it into the in-store point of sale systems. 

Status: Tell Us More
I do know that any changes to our Point of Sale system would most likely cost a ton of money to implement, and because of this any such request are not often put into action. With that said, I would like to hear if anyone else would like to see this as an option in our stores? Remember to vote for an idea if you like it.
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