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New Idea

Movie Club

Status: Tell Us More
by Freakeritzcovie on ‎11-23-2016 12:43 PM
I have a suggestion that I've been thinking about for awhile. I'm a Gamers Club Unlocked member and I think it's one of the best perks of Best Buy; however, I wanted to suggest a membership for movies too. I buy all of my movies at Best Buy, and believe me, I buy a ton of them, but I always wonder why Best Buy has never explored a membership for people that buy movies. Not only would this work great for current customers, it would also allow Best Buy to bring in new customers as well because to my knowledge there aren't any programs like this from any of Best Buy's competitors. I know there is still a huge market for people that buy blu-rays and a lot of your customers come in simply to buy a movie. It would be a great addition to the perks offered by Best Buy.

-Nick
Status: Tell Us More

I believe this same idea was posted in the past, and I liked it then. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Preferred Store / Location Accuracy

Status: Tell Us More
by vaan285 on ‎08-14-2017 03:29 PM

Everytime I go to bestbuy.com I always get a store that is not local as my "preferred store".  It's usually a store way out of my zip code.  If I select a preferred store when I sign in, why isn't it automatically my store when I log in?  Please update your website for Preferred Store to be the default store automatically rather than ALWAYS having to change it.  

 

Example: Being in North Jersey, I should have the Rockaway NJ Store be my closest store, not Whitehall PA.  When I sign in, Rockaway is my preferred store, but Whitehall PA is defaulted.

 

Please fix this!  This is pretty annoying to deal with every time you log into the website.

 

Thanks!

Status: Tell Us More

Is this happening for anyone else? Make sure to vote for an idea if you like it.

Help Request Queue

Status: Tell Us More
by FraaaaaaaaaanK on ‎03-24-2017 11:10 PM

I think it would be awesome if you all could place a kiosk somewhere in the store where customers could input their name, phone number, and the department they needed help with. When an associate was available, they could select the next customers name and the customer would get a text saying "Harry is ready for you" in a designated area in that department. This would allow your customers the freedom to browse the entire store, while still being confident that they were on a list for help (customer given 5 minutes to arrive at designated area). This would cut down on customer frustration as they sit there and watch the employees getting swarmed with more agressive customers. This could also provide a valuable metric on the average time a customer has to wait in each department to get help.

Status: Tell Us More

Sorry for the delay in responding to this. I also think this or a version of this idea would be great. What do others think about this idea? Make sure to vote for an idea if you like it.

The overwhelming general concensus is that Gamer`s Club Unlocked(GCU) is a great program(arguably the best one out) but at $120 upfront for 2 years a little overpriced. And with benefits/perks of the previous program being reduced or completely eliminated while the upfront cost has increased 4x per year it`s a little underwhelming honestly. Most consumers would accept a price increase even to $120 IF the benefits warranted the increased cost.

Offering $15 credit(750 MyBB points) for every $150 spent on gaming related items would immediately provide tremendous value to GCU along with further encouraging customers to make all of there gaming purchases at BB. This benefit would be a big perk to tip the scale in BB`s favor whenever all thing s are even retailer to retailer. And customers who are aware their $5-$15 away from another $15 and/or about to make purchase that will net another $15 credit would certainly pick up an extra item or two to get the added credit. Plus knowing there`s a 15 day wait for the points to post we`d wanna get the clock started that way when a deal pops up the credit already available.

Another way to put this in place and strengthen GCU could be to allow the pc to auto-generate a $15 BB giftcard when $150 pre-tax is reach in-store/online. If you`re going to allow free Gamer`s club to recieve a simliar benefit it should be less than $15 per $150 & the instant GC option should NOT be available to them. That way you`re rewarding paying members & enticing free members to upgrade to GCU.
Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

@Gamer is a great magazine with great coupons & it's come along way from where it started but there's no reason to get stale/complacent.

Because of the limited # of coupons(8) whole systems get completely ignored & others are severly limited but BB sells all the systems so it makes no sense not to promote them all. My solution is simple

1-Increase the total # of coupons to 18-20.

2-Make sure there's a coupon that can attract any gaming customer so they feel there's value ever month even when there's a month that they're not interested in anything.

3-Expand the coupons to deals for systems(Hardware) to help spur more GCU memberships.

 

Here's an sample monthly breakdown

3-4 Coupons dedicated to present gen HD systems(PS3/X360/Wii)

3-4 Coupons dedicated to new gen systems (WiiU/PS4/X720)

3-4 Coupons dedicated to PS Vita handheld(this will help increase sales of the vita & software)

3-4 Coupons dedicated to 3DS handheld

3-4 Coupons dedicated to PC games(severly overlooked segment in GC/GCU)

3-4 Coupons dedicated towards used games, accessories, "other" gaming related items & consoles.

 

You also might wanna consider added a "special" coupon that can be used universally w/an  extended valid period or doesn't expire at all. This will give value to previous outdated mags full of expired coupons which will just get recycled. Just make sure the coupon has deals that are not offset by the $5-$10 mag price.

 

Status: Acknowledged

Thanks for the input on this idea.

This is a MAJOR franchise and should most certainly be one of the first new 2014 releases to be added to the $10 pre-order/purchase promo or have $10 instant giffcard attached. There`s now a huge GCU customer base to feed and we`re quite hungry...Just beCAUSE. http://www.gamrreview.com/news/92123/just-cause-3-coming-to-ps4-xbox-one-amp-pc-next-year/
Status: Acknowledged

I heard back on this. At this item there is no plan to add this title to the promotion, and I can say that it is not necessarily Best Buy's call as to what titles get added to this promotion.

In all honesty the videogame trade in process is a mess time wise & structure wise, most trading regulars could complete a trade better & correctly than the reps at CS. And since we`re still waiting to see if BB will rethink the decision to backtrack on removing the gaming counters with dedicated game reps(horrible decision already has an existing ideax thread) here`s an alternative. http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/Please-bring-back-the-video-game-trade-in-counters/i...

If we could just go onto BB.com, select the games we wanna trade in & get a full print out to bring to CS that would save ALOT of time. All the rep would need to do is scan the barcode which would already have the amounts INCLUDING the 10%(which has been a MAJOR issue just search the forums). If there`s 10 games all they have to do is confirm the games in the cases are the same & get the ID. If one or more of the titles are not correct they can simply scan the barcode next to whatever title(s) are incorrect to remove them from the trade.

Even better existing traders would have the option to "load" their ID info right on the page too which would be barcoded for safety. That way a CS would only need to verify each game(s) & then scan the complete trade barcode and/or the 10% GCU bonus barcode & customer ID info barcode. By reducing what the rep.needs to do there`s less chance of error or employee giving bad info which can only speed up the process by "dummy proofing" it & allow the pc to do all the work. Alot of companies try to remove the "human element" for some of the same reasons not to mention cost cutting, but once this would go into place it would greatly reduce the # of customer complaints on the forums boards from customers who clearly know what/how to do to complete a trade.

Offer an additional $1 per trade for doing the online pre-trade since it ensures a trip in-store which can lead to a instant in-store sale. If you had the gaming counters you`d be able to coach up the staff on how to upsell to customers recieving giftcards which will pay for itself very quickly if done correctly.

Speed up, dummy proof & profitize the entire videogame process in 1 move which will strengthen Gamers Club Unlocked(GCU) all in one motion.
Status: Acknowledged

The business team has informed me that as of now we will not be moving forward with this idea.

Add more detail to myBB pages

Status: We Did It!
by Keen on ‎09-26-2014 01:26 PM

Today the myrz.com website was shut down.  Now everything is folded into bestbuy.com.  However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.

 

Please add to the new Point History page:

 

  1. Expanded details for each transaction that show what we purchased.
  2. What the Order Number (and in store receipt equivalent) for each purchase is.
  3. The ability to print out these details, so we can essentially print out replacement receipts for our past purchases.

These are all features that existed on the myrz.com site.

 

Also add a new page that lists all My Best Buy promotions that are currently happening.  This was another feature of the myrz.com site.

Status: We Did It!

I did hear back on this and was informed that these features were added back on 10/1/2014. Thanks for the feedback.

Adding a "Silver" tier to the Gamers Club

Status: Acknowledged
by on ‎03-28-2012 02:52 PM

Although I like the new gamers club unlocked program there were several perks sacrificed that used to make me get games day 1. I was able to become RZ silver based on mainly gaming deals but with the loss of the consistant $10(500 RZ points) pre-order bonuses & $10 RZ for every $150 spent on gaming I've done less & less of purchasing day 1. I know in order for these deals to continue there has to be a better give & take for BB to remain profittable so my suggestion is to offer a 3rd gamers club option that can be achieved/earned in more than 1 way.

 

If you were to buy 1 $60 release week game per month you'd spend $720 per year which is a large chunk of money to invest in games.

 

A-So say if you spend $1000 on games/accessories in 1 yr you would become GCU silver & a new set of benefits would be available.

 

B-Another way to become GCU silver would be participate in 12 pre-determined GCU/GCU Silver deals in 1 yr that would also warrant an upgrade since you would be supporting the program throughout the year.

 

C-The final way to earn GCU silver status would be to participate in 2 five for $100 deals in 1 yr with 1 major adjustment. We should be able to select the 10 games thoughout the year instead of just a list of 15. Several top notch titles would be excluded based on suits instead of customer demand which happens quite often(remember Batman Arkham Asylum was an underdog smash hit that lead to AC being blockbuster). The 5 for $100 was very very sound but the process(pre-order, issuing of $100) needed upgrades.

 

EditSmiley Frustratedince the current GCU can be purchased then GCU Silver status should also be allowed but since the benefits are very generous the GCU Silver should be $30 per yr if not earned through the means above. Offer both GCU & GCU Silver for $40 so more people would do this vs paying $15 for GCU & another $30 for GCU SIlver.

 

Some perks I would like to see would include

1-A coupon book for GCU silver members

2-Special "sponsored" editions of the @gamer mag with coupons that would be directly tied to specific AAA titles.

3-Emailed deals just for CU silver members

4-An additional 10% off ALL gaming products & the ones that can be discounted should net either an instant BB giftcard or RZ points equal to the 10%. This 10% should stack with the current GCU 10% as you would've paid $15 for the 1st & earned the Silver status through above measures.

 

I know there's more perks that I missing hopefully other gamers can contribute.

Status: Acknowledged

We won't be adding tiers to the Gamers Club Unlocked membership at this time.

From what I`ve been reading directly from BestBuy spokespeople you`re trying to strengthen your online presence & increase sales volumes on BB.com. Although, I live in area where BB stores are reachable in 30 minutes or less by car not everyone has that access. I don`t understand why a customer can`t join GCU thru BB.com or MyBB in fact I think it would solve alot of issues that arise & clutter the forums. It would link the MyBB account correctly & the address/phone # would either already be on file thru MyBB or the customer would be responsible for providing. With the high cost of gas distance has to be considered & why would you wanna lose a 2 yr committment for $120 over not being able to provide online sign up access. Outside of sign up GCU can be do thru BB.com it just makes sense.
Status: We Did It!

Thanks for all the input on this idea. Gamers Club Unlocked memberships can now be purchased on BestBuy.com.

This is basically a customer benefit for locking most if not all of their yearly day 1 game purchases in at BB. If a customer pre-orders/purchase a pre-set amount of games then once the final game purchase has cleared that added bonus is attached to that purchase.

A customer places 5 eligble titles into their shopping queue(say 5 of the current $10 pre-order titles) & once they pre-order/purchase all 5 the fifth game would recieve $60 in myBB points, $40 bonus for the previous 4 games & $20 for the final game(the reg. $10 + $10 bonus).

Maybe the # of games would need to increase to 10 resulting in $200 total credit or a possible way to allow all game pre-orders to recieve some credit compensation.

Either option is a huge financial committment to BB & $120 GCU, $300 or $600 annually, but BB has the benefit of larger pre-orders amounts which should equate to cheaper per unit orders.

Being able to advertise "EVERY NEW GAME IS $47.99 WITH $20 CREDIT" would completely remove key competitors in the gaming market. And the added affects on GCU with mybb points leading to non gaming sales & more active trade in volumes serves to strengthen the entire program. Also, this would be an equally potent benefit combined with 20% off there would no longer be any reason not ro fork over $120.

Wolfenstein pre-order numbers should provide insight to how strongly the lure of $20 credit with 20% can be.

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.
Provide a customer service contact form and email address particularly for my best buy elite members. I don't need another web forum in my life and not everything is a call on the phone or live chat issue. Customer service is first and foremost about service, and not being available via a standard method of communication like email sends a message that service is not a priority. Just a thought.
Status: Acknowledged

At this time we will not have a contact form or general email address dedicated to customer service. Thanks for the suggestion.

It would be really usefull (and an excellent add-on-sales tool, I think) if there were a "wallet" for me to log in every model number of electronics product I have; even if you don't sell it. You would know that I own a Nikon D800 and could tell me every time a new lens, accessory, or bundle goes on sale (or you could email me that the new D850 is coming). I wouldn't have to waste time logging on and searching for my camera, seeing nothing is on sale, then having to go on to the next piece, and so on and so on. I could see an entire currated shopping list of accessories that will definitely fit my products and even all the new upgrades available. Every comparable piece you have on sale could be in a correlated tab. I don't know, maybe that just seems valuable and efficient to me. I'm sure you have thought of this and have a reason it wouldn't benefit you.

Status: Tell Us More

It would be awesome if Best Buy Stores will stop putting price tags on the DVD/Blu-ray sleeves as they are a major pain to remove without ripping the sleeve apart. When ordering movies from sites online (including Best Buy.com), the price stickers are never on the sleeves. Other stores sometimes have stickers on the sleeves as well but they are nowhere as hard to remove as the Best Buy one. Another electronic retailer, Fry's Electronics, puts their price tags on the plastic shrink wrap of a movie instead of the sleeve which I think is an amazing idea when I found out about it. It's just a pain if someone has a movie collection and there's a giant price tag on it that can't be removed

Status: Acknowledged

I revisited this idea as I hadn't heard anything definitive, and at this time we are not changing the stickers we apply to media. Thanks for the feedback on this one.

I fully understand why it WAS necessary to have to wait 30 days for RZ points to post but there's a simple way for this to be resolved without putting BB at risk for fraud/exploitation.

 

Add an option to the MYRZ.com site that would allow a customer to forfeit the ability to return it completely in return for the RZ points posting immediately. Also, there should be a way to complete this in-store as well. Exchanges however should be allowed but only for the SAME PRODUCT & it would have to be DEFECTIVE. In cases where the defective item is no longer in-stock it would still require a managers override anyways so they would need to use good judgment in both protecting BB & providing good fair customer service. Store credit towards for an equivalent product for an even exchange or towards an upgraded product in which the customer would be responsible for covering the additional remaining balance would suffice. But since the managers SHOULD have been trained correctly in the matters of customer service this really shouldn't be an issue should it?

 

The system should require NO LESS THAN 4 CONFIRMATIONS(2 to begin the forfeit process & 2 more to accept the RZ points). This way there's ZERO EXCUSE that can be made of a person accidentally completing the forfeit process & not being aware of what they were doing.

 

I think this fairly protects BB's interest along with offering another reason to shop @ BB for convenience, customer service & overall value..

Status: Acknowledged
Thanks for all the input on this idea. We will not be moving forward on it.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

We Don't Want A "PROMOTION!" We Want A Benefit!!!

Make the $20 Reward Zone For Game Club Members, a permanent benefit.

The concept is simple and easy as one, two, three. 

 

1.) $20 Reward Zone On Select New Releases For Gamer Club Members Only.

2.) $10 Reward Zone On Select New Releases For None Game Club Members.

3.) New Titles To Be Added Regularly For All Current Gaming Systems.

 

See, It doesn't need to be complicated.

 
Follow up links to related information:
Status: Acknowledged

Hi Gamers! Victory Can Be Pre-ordered was definitely an awesome promotion and I can certainly understand people being upset with the changes to that program. That being said, things do change and we feel they are changing for the better.

 

While our loyal gamers may no longer enjoy this great benefit, there are still many great benefits from Best Buy to enjoy for being a gamer with us. Gamers Club Unlocked members still can revel in the many benefits that the program has available. Throw in our pre-order exclusives and the Reward Zone Get $10 program, which still grants gamers a great benefit, and things look excellent for our gaming community!

 

This is just the tip of the iceberg as we continue to look for other awesome ways we can reward Gamers Club Unlocked members for providing us with their gaming business. We do listen to feedback from our customers, and while this particular promotion is going away, there is nothing to say that at some future point it might not raise its head again. Thanks for all the input!

Dragon Age is a major multi-platform title from EA that will have multiple versions this October for PC, Xbox 360, Xbox One, PS3, and PS4. It's a perfect candidate for this promotion.

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

Why does BB allow users to review items that haven't even been released?  Take a look at the preorder games and most already have a few reviews.  What is the point of that?  User reviews are supposed to be a usefull tool for the consumer to judge if they want to buy something or not.  When you allow reviews to be posted on something nobody possibly has any hands on time with you devalue the entire review and star rating system.

Status: Acknowledged

I did hear back on this, and although this isn't changing at this time, it could sometime down the road.

I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping.  3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.

 

A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.

 

 

Status: Acknowledged

Thanks for the suggestion.

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