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0 Votes

Sure, it's probably easy to go into a Bestbuy store and buy a gift card each time you want to save for a Best Buy specific purchase, but my idea would work similar to the Pitch-In card, except that it's for one person.


For the sake of this suggestion, let's call it a Flexible Lay-Away Plan or for short FLAP.


FLAP would work like this:


1) Visit a bestbuy store

2) Take the item which you desire to purchase to any cashier

3) Cashier Scans the item, and with an added POS feature, a gift card transaction is generated with a value that is at least 10% of the purchase price of the desired item. Since the FLAP will remove the item desired from the available inventory, and administrative fee of $3.00 shall apply.

4) The item desired WILL NOT be held for the customer to pick up, however, the FLAP program would reserve the item in it's inventory. In the case of purged/discontinued items, only Lay-Away the price of the item. If the same item is not available, managers will find a like-styled item, and adjust the price accordingly.

5) Customers should immediately activate their card. During activation:

  • Customers will give their basic information
  • Customers will provide a  funding source, where direct debit from a checcking account is prefered, but visa/mastercard allowed as well. 
  • After the funding source is verified by a mini-deposit method of verification, the customer would set up scheduled withdrawals from their checking account or debit/credit card.
  • Upon making the FLAP goal, the customer can come to the store to retrieve the time. FLAP would be the form of paymentMy idea of BBY FLAP Program

6) As a bonus for customers to acheive their major electronics purchasing goal, upon successful completion of funding their item something free should be offered relative to the item purchased.


A downside of FLAP would be that customers change their mind on making a purchase. A suggested cancellation policy, that is fair should be:

  • FLAP participants may cancel their FLAP within 24 hours for 100% refund of  the deposit made towards the item on a FLAP Account and the FLAP Administrative fee.
  • FLAP customers may cancel their FLAP within 25 hours to 14 days for an 85% refund of the total FLAP balance, with the administrative fee non-refundable.
  • After 14 days no refunds are available, however the FLAP balance may be converted to a Best Buy gift card, minus a 15% re-stocking fee (30% if the item has been purged/discontiniued from sale at Best Buy stores


Status: Tell Us More
Thanks for the detailed idea, and I could see at least some customers using such a program. Does anyone else have any insights into this idea? Remember to vote for an idea if you like it.

What do you do with that open box merchandise and used games that come in , in excess, simple. You open up a store called Best Buy Reboxed. Reboxed as in Best Buy tested , and quality assured products in a mini store environment thats friendly on the environment and on the wallet. It would also specialize in preowned games and other preowned merchandise such as music if allowed to sell. 



Status: Tell Us More
Can't say I dislike this idea. Would anyone else like to see us do this? Remember to vote for an idea if you like it.
0 Votes

Possible store location.

Status: Acknowledged
by wii1990 on ‎06-12-2014 12:50 AM

Ok, so there used to be a Circut City store in our local area. It almost always seemed to be somewhat busy. Of course a few years back the whole chain of stores was closed so unfortunately this one was lost as well. Since then there hasn't been a decent store specialising in electronics/ computer components. Radio Shack and Gamestop only sell so much. I think it would be awesome to go to Best Buy. Unfortunately with the nearest one being about 85 miles away, it's inconvient. Any chance of building a Best Buy in the Vienna, WV / Parkersburg, WV / Marietta, OH local area?

Status: Acknowledged
Thanks for the suggestion, and given how far the nearest Best Buy store is I can of course understand you wanting us to build one closer to you. With our current business strategy it is very unlikely that we will be opening any new Big Box stores.

Sometimes for example I am looking to purchase a computer mouse. The stores near me may only offer 3 different computer mice in the brick and mortar store but dozens online. I don’t want to order online but pick it up in store after work. With the current site I am forced to first find the mice I like then click each one individually to see if the item is available in one of the stores near me.


So the filter option would allow the user to enter a zip code and mile range to only show products in the category or search where an item is available.


All the data needed is already in your databases as the site can do it but only with the user manually clicking each item. So only the new feature code would need to be created without any more data logistics.

Status: Acknowledged
Thanks for the idea
0 Votes

It seems like for some devices (i.e. the Galaxy S7) they were up for pre-order the same day the item was announced but for others (i.e. the new iPad Pro) Best Buy kind of drags their feet. If Best Buy wants to be on the cutting edge, they should fix this and the new iPad Pro is probably going to set new sales records, so it would be a good time to start. 


Additionally, offering a trade-in spiff would also be nice and wise at the same time because, from experience, there are a lot of old 9.7" iPads out there that are well overdue for upgrades, but most people hold onto them because they figure they're only going to get $20 for them.  


PS: if Smart Keyboards are going to be as hard to get as they were for the 12.9" model, pre-orders should also be done for those so people aren't waiting and having to check stores weekly to see if they've come in.  The way the Pro (12.9") accessories were handled was terrible (on the supply and demand side).

zagg extrem full body for iphone 5

Status: Acknowledged
by sweetykvirani on ‎10-15-2012 04:45 PM

Hi why u r not keeping zagg extreme full body for iphone 5 in your store this is the time people can buy 

Status: Acknowledged
Thanks for the idea.

Bestbuy™ for Xbox™ and Windows 8™

Status: Acknowledged
by Vershawn on ‎12-04-2012 08:22 PM

BestBuy should make an application for the Windows 8 store front and the Xbox 360 so that BestBuy customers can buy product's off of the Xbox 360 and the Windows 8 store front.

Status: Acknowledged
Thanks for the idea.
0 Votes

Assistance for special needs childrens and adults project

Status: Acknowledged
by advocatemom on ‎12-15-2012 08:31 AM - last edited on ‎12-17-2012 01:16 PM by Senior Social Media Specialist Senior Social Media Specialist

I would like to start by intrudicing myself, my name is Maria {removed per forum guidelines} and I'm from Miami, Fl.

My project is to help those children and adults with special needs get the technology and devices they need

that can help their daily lives and education.

No one should have to go without. Many children and adults can't afford the required technology, and it would be

beneficial for them. Many are students. Their are so many needs. Please help me make this project become a reality

our special needs children and adults get the technology they need.

Status: Acknowledged

As a company we partner with the United Way each year, and I believe the United Way has programs in place to assist individuals with special needs. Our stores are also empowered to make donations to groups in need of assistance.

Some of this surely isn't BB's fault but it still makes the company look bad when it can't be trusted to provide the promised pre-order incentive to customers. My suggestion would be for BB to secure as many exclsuinve steelbox packaging promos as possible & have the DLC codes sealed in them.


Because this method can be abused for codes that wouldn't equal sales it needs to be clearly printed on the steelbox packaging & the receipt that if the $5 pre-order can not be refunded if the steelbox is opened & the game itself will not be fully refunded if the sealed steelbox isn't also returned.


Also, you should try to score more impressive DLC like characters and/or levels not just costumes/weapons packs. They have more "value" & will have a much greater impact on increasing your total pre-orders.

Status: Tell Us More
I have a feeling this would increase the cost of the game, but I think some customers would be willing to pay the added expense. Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

It's 2014 and I cannot fathom the reason why you cannot purchase an open box item, such as a laptop, online and pick it up in store.  Here's some reasons why this would be beneficial:


(1) Increases store sell-thru:  it's probably not good for a store to sit on a bunch of open items.  When I check my local store's open item page they show they currently have 251 open items.  Offering online purchasing with shipping would help to move product that is just sitting in a store into a customer's home.  With the speed that technology moves, it's never a safe bet to sit on anything too long because before you know it, a refresh is occuring and new models are coming out and the stores have to sell these open AND now older items at a steep loss to move them.  Looking at the dates on some of the open item labels in-store some stores sit on open items for excessive amounts of time (the laptop I'm using now I just purchased a few weeks ago and it had been open item since February!).  


(2) Increases customer satisfaction: Online accuracy is sketch;  I've had times where online it shows "in-store only" and after commuting to the store I've had associates tell me the items been sold or even worse, they don't know where the item is but they're aware it's still showing up as available online (but have yet to fix it). 


(3) Better pricing accuracy: you don't know how many times I've been inside of Best Buy and seen an item that's on sale and there happens to be an open box, yet it's priced at MORE than the item is NEW on sale.  Allowing online purchases Best Buy could have a system that auto-updated prices.  This would not only ensure pricing accuracy but would also ensure that pricing was uniform across stores.  For instance one item I was viewing earlier had 6 different price points at various locations even though all of the items shown were in the same condition level.


(4) Demand generation: Best Buy could use open boxes as a demand generation engine.  I remember way back when my local Best Buy store would have an open box night where all open box items in-store were an additional 5-15% online.  With competitive drive-times at NewEgg like Shell Shocker Deals and similar offerings at Tiger Direct, Amazon, B&H and other online competitors this could give customers anothe reason to choose Best Buy.  If you want to save margins on open boxes instead of direct product discounts why not offer double or triple reward points since you can only use them in Best Buy - recycling the revenue while taking care of the customers that keep your stores open.


Status: Acknowledged

At this time we will not be adding any additional tiers to the My Best Buy rewards program.

0 Votes

Insignia Edge

Status: Acknowledged
by mjwo3901 on ‎01-16-2013 08:02 AM

I think that you should develop another insignia branded tablet. This tablet should bby windows 8 x86 based and possibly powered by amd's z-60 processor.  This processor has on chip radeon graphics.  This tablet may fill a niche market that, in my opinion has not been fully capitalized on.  Marketing this item as a gaming or high performance tablet truly capable of replacing the consumers higher powered laptop or desktop would give you a product which is only available at Best Buy. This type of product may be able to carry a higher price tag as there is less competition for this higher power type tablet. This may enable you to grab a slightly higher margin in this low-margin category. 

Status: Acknowledged
Thanks for the suggestion.

I understand a lot of the implications behind this, especially that mobile stores don't carry unlocked phones, but from doing some research online, the Nexus 7 tablet was one of the most sought after pieces of technology in the country this past Christmas season.  While the tablet is sold at cost, from what I understand through talking with various retailers, Apple products are the same way, and there are all sorts of huge Apple sections and displays across varoius Best Buy stores.  I feel like carrying Google and Nexus products would be awesome because of how much value for the prices these prodcuts offer.  They are available in many other retailers, but I would prefer the Geek Squad protection on my technology because I have trust in the brand.

Status: Acknowledged

I'm glad to say we now do sell the Nexus 7 tablet.

Remove thumbs down on

Status: Tell Us More
by gadgeteer on ‎02-16-2013 06:51 PM

When people post reviews online, they are posting their personal experience with a product.  When people go onto their reviews and down-rank them just because it's not something they would personally purchase it actually creates an environment where people don't like leaving feedback/product reviews.   Why not keep things positive and have a thumbs up option and if you don't agree, you don't agree.



Status: Tell Us More
Thanks for pointing this out. I hear where you are coming from on this, and I would be curious if other people share your feelings on this. Remember to vote for an idea if you like it.

Asus Vivotab Note 8

Status: Tell Us More
by skao on ‎04-10-2014 09:05 AM
Any plan of bring in Asus Vivotab note 8, preferably 64gb to your tablet collection?
Status: Tell Us More
Would anyone else like to see us carry this tablet? Remember to vote for an idea if you like it.

Store Kiosk

Status: Acknowledged
by Tevinm on ‎09-30-2012 08:11 PM

A Kiosk that would could be multifunction to help alleaveate some of the roles of customer service. This kiosk would accept payments on accounts for the store branded cards, allow customers to check gift card balances, and reward zone account managment.

0 Votes

I am not saying that disabled people have a hard time browsing Best Buy I would like to see a special section that has technology that can help people with a disability. You guys already sell that Insignia HD Radio that caters to that demographic and I would like to see other products follow suit. And like I said, a special section in the store catering to products for the disabled Smiley Happy

Status: Tell Us More
Not sure how feasible this would be at this time, but it never hurts to look into it. Would any other customers or employees like to see this? Remember to vote for an idea if you like it.

Offer a promotion for Mario Kart 8

Status: We Did It!
by on ‎04-10-2014 07:37 PM
This game will be a major seller no doubt but probably not at BB unfortunately considering there`s currently no existing pre-order offers. Granted there could be a weekly ad deal but that seems unlikely based of past history with Nintendo 1st party titles. Currently, Kmart has offer $25 & now $20 pre-order credits advertised in their weeky ads so even the 20% GCU is less "value" plus this is a title that will move major units on release week.

A $10-$20 istant giftcard offer like what was provided for Dark Souls 2 or $10 pre-order credit would be enough to put BB back in play along with GCU.

Status: We Did It!

It looks like we are now offering a $10 Gas Cash Pre-order bonus for this title. Thanks for the input on this idea.

Digital Download Delivery Kiosk

Status: Tell Us More
by Trusted Contributor on ‎10-01-2014 01:16 PM

I try to avoid digital downloads of games/software.  In large part becuase sometimes the servers are very slow.  It can take a very long time.  Sometimes the download was corrupt and it goes belly up after a couple hours etc...


I have a good internet connection, but sometimes I simply takes a long time from a lot of factors.  I can download a 5 GB game directly to my Xbox in less than 30 minutes direclty from MS.  Cannot do that when downloading from BB or GameStop.


What I would suggest is that Best Buy stores have a Digital Download Kiosk. 


Customers can buy a game in the store and download it directly to a USB Drive or an SD card.  Along with the intall files it also sends a .txt file containing the Activation Code, which is also printed on the receipt and or sent in an email.


This could have other benefits such as extra sales of large USB Drive and SD cards.  Point of Purchase as it were.


Customers could have a hard copy back up of their software


A kiosk could be linked to Best Buys Servers via a T3 or faster for very fast transfers

A kiosk could be loaded up with thousands of titles for download.  

Best Buy could see increased sales of older games without taking up shelf space.


A Customer could purchase a number of games on line and then come into the store and get them all at once.


Now I don't know if you can install a game to PS or Xbox from a jump drive.  If you cannot then this would diminish the value.

Status: Tell Us More

I like this idea. What are others thoughts on this idea? Make sure you vote for an idea if you like it.

My idea is for BB to hire somone to specifically over see a departments specificaitons for the items in that department.


Here is my reasoning.   In the middle of January I started my journey to buy a new powerful gaming laptop.    I started off on BB online.  Long story short it was very frustrating the lack of cohesivness in the specificaitons on various products and how many of them are missing specificatations.  Especially for people like me who are looking for certain things.


For example when looking at gaming computers. Look at the MSI laptops that are priced at $1499  there are currenlty 3


select highlite the differences and it should highlight the features that are different.  You will find some features which are identical, however they show up as different becuase the information was entered different.  For one example look at the Networking.  It is identical but entered different shows up as different.


My idea is for BB to have a person who's job it is to collect that data and make sure it is correct.  That person should also make sure that all the fields are filled in.  I think you could increase your sales rate for high end devices if you had more info.


I ended up seeing the brand and going to the manufacturers to find specific inforamtion on a number of BB machines because they did not have it.


Sorry if this is in the wrong board, but this is my idea.

Status: Acknowledged
It's very likely we already have people whose job it is to make sure specifications are accurate before a product is posted to our website, or sold in our stores. It's most likely the sheer number of items we sell that would cause any discrepancies.

Could we please have all versions of new game releases, normal, special, deluxe, collectors and so forth supported online and in stores for all pre order, promotional and reward zone offers.


As a passionate game enthusiast I always try and get the collector's edition when ever possible.  Currently when you order online any links for any extra incentives only appear for the normal edition and in stores they typically go by what ever is listed online.  A pre order, is a pre order and regardless of what version you ultimately decided to purchase all versions should receive and qualify for the same benefits.  Why this has not been setup this way all along makes no sense to me.  This would eliminate any confusion and eliminate all required support concerning these issues.


    - 3DK

Status: Tell Us More
I would guess that some of these "extra incentives" are actually provided by the manufacturer, and they would be the ones determining which version of each game gets them. With that said, I would like to hear from other users on this. Remember to vote for an idea if you like it.
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