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New Idea

Products to Carry

Status: Tell Us More
by SarahJohnson on ‎01-05-2017 09:29 AM

I love buying my expensive small appliances at BestBuy (like my Vitamix & Excalibur dehydrator) due to the zero finance plans. My request is for BestBuy to start selling Instant Pot Pressure Cookers and the new KitchenAid Pro Line Blenders. These are excellent products to carrying during the new year when everyone is attempting to eat clean.

 

 

Thanks!

Status: Tell Us More

Would anyone else like to see us carry these? Make sure to vote for an idea if you like it.

open box search

Status: New
by KenBaranda on ‎01-04-2017 06:39 PM

Hello,

 

I have been a loyal customer for years and loved the ability to search locally for open box items.  I feel that you have taken the power of your customers to search has negative impact on your customer relations.  Please revive the search option or I will be looking at buying more items with Amazon.

 

Thanks,

Ken

Classes for techno-idiots

Status: Tell Us More
by JoyceJoynerWise on ‎11-11-2016 06:53 PM

As a member of the baby boomer generation, I would like the answer to many modern day mysteries.  Such as: "what is an I-Pad?  What is a Tablet?  Do I need one of these?  What do they do?  How do use one of these devices?   What is a "tweet"?  (Isn't this a sound that birds make?)  What exactly is a "smart" phone?  How do I text? How do I get "online". etc,etc,etc.

 

I have inqired at all the schools in the area and no one offers any kind of training or information in these areas.  It might be profitable for Best Buy to offer (for a fee) various classes to those who are not techno smart and also the opportunity to purchase these items direct from the store.  I, for one, would probably purchase more electronics if I just knew how to use them.  I would imagine that there are many out there of all ages that would love to have the opportunity to learn new skills and to keep up with everyone else.  How about it?  It's an untapped market.

Status: Tell Us More

I believe the Geek Squad does occasionally put on workshops just like this in larger metropolitan areas. Would anyone else like to see this be implemented? Make sure to vote for an idea if you like it.

The phone system for Best Buy has been an absolute nightmare this holiday season.  Some bright person decided it would be a great idea to have individual stores play Customer Service call center for employees and customers and that ended up being a train wreck (especially for employees calling other locations to check for product) and now when I try to call customer service I keep getting re-routed to Geek Squad (this happened twice before I was finally just hung up on after being on the line for 15 minutes). If you're wondering why a certain competitor with an arc under their letter logo is eating your breakfast and lunch, your phone and chat systems are a disaster. 

 

At a minimum chat should be available around the clock during the holidays and the advantage of chat over phone support, is agents can help more than one customer at a time and my favorite part is that I don't get routed to the same place multiple times - if I wanted Geek Squad I would have called Geek Squad.  

 

Last but not least call center agents need training in proper phone etiquette -- when handing off a customer, they shouldn't just throw me on hold, dial an extension and hit transfer -- they should do a proper handoff and explain to the other agent what's going on (either way this gets done, but sometimes if you let customers do it, they want to tell you their life story which hold times for everyone else in the queue are being dragged out). Just my two cents.

Status: Acknowledged

I can promise you we are always looking for ways to improve our service to our customers.

Points need to be assigned for purchase made using Best Buy gift card, not for buying the gift card, since best buy gift card can be purchased from other stores or website other than best buy.

Status: Tell Us More

I can't deny you have a valid point here, and I would be interested if others felt the same way? Make sure to vote for an idea if you like it.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

Mobile app on iOS

Status: Tell Us More
by michaelilhardt on ‎09-27-2016 04:41 AM
I think it would be a good idea to have an option to look at the ad page by page instead of only having the option to use a drop down menu to select each category. It should be page by page display and then the ability to click an item on the page to get more details on the item. A great example of this would be the Target iOS mobile app.

Let me know what you think.
Status: Tell Us More

Would anyone else like to see this as an option on our app? Make sure to vote for an idea if you like it.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Status: Under Review

I have forwarded this idea onto the business team for review.

Movie/Music Club like the Gamers club

Status: Tell Us More
by llswanson on ‎06-16-2016 12:01 PM

I know this idea has been listed before, but I am asking for it again.  There has to be a way to have a Media Club that makes money like Gamers Club does.  Pre-order with In-store pickup to your local desired store would also be welcome to heavy media consumers, especially when they buy the high end media types. This should also help with knowing popularity and possible inventory needs.

My spouse goes to Best Buy every week for music and movies has for years. Best Buy has serious issues with keeping these sorts of customers happy.  Buying on line has produced 100% broken CD/DVD/BlueRay/4K/3D disk cases from Best Buy delivery, therefore he will not buy on line (also mentioned on this site by someone else the idea to have better packing). You can't order for in-store delivery either, the app will only point you to stores that have the item you want many miles away from where you are but will not let purchase for pickup to your desired store. You know what happened next? He went across the street and bought the items from Barnes & Noble.  I would say that is happening a lot.

I have to hear every week about the failures of Best Buy in this category.  Either Best Buy competes in this space orget out, but this cannot be the standard.  We buy highend Magnolia gear which we cannot get any media to play on any of it at Best Buy, very, very frustrating.  Please Help!

Status: Tell Us More

Would anyone else like to see this type of membership program added to our My Best Buy rewards program? Make sure to vote for an idea if you like it.

Better Packaging

Status: Tell Us More
by Pete65 on ‎12-18-2016 07:46 PM

We ordered and received an item from Best Buy recently that was intended to be a xmas present for our son. There was no outer packaging. Someone literally slapped a mailing label on the box and shipped it out. I have 3 issues with this:

 

  1. The gift (not cheap) sat on our porch where anyone walking by could see it and help themselves to it if they were so inclined.
  2. Our son came home and saw the gift.
  3. The box was damaged. Good chance what was inaide was damaged too.

My idea, which is not terribly original or complicated is to put items in a generic box or even a Best Buy branded box (free advertsing) so the items are not damaged and no surprises are ruined. It could even be an optional service if cost is the issue.

 

It's an extra step and more expensive, but customers would appreciate it. Amazon does this as do most other retailers.

 

 

 

Status: Tell Us More

I believe it depends on whether or not the manufacturer's packaging is designed to be appropriate for shipping or not. I know we do ship out many items inside non-manufacturer packaging. Would anyone else like to see us ship everything in boxes of our own? Make sure to vote for an idea if you like it.

Why has Best Buy taken away points earned for special financing?  I made a purchase for $249.99 and never recevied points due to selecting 6-month financing.  Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy?  This policy is not posted anywhere on the store fronts or by the registers.  How is this ethical?  Til this policy is made known in the store and online, points should be given to customers accordingly.  This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers.  Please fix this Best Buy, or show your customers the policy!

Status: Acknowledged

@vaan285, at this time we will not be providing My Best Buy points for Special Financing purchases.

Here`s the 2014 videogame release calendar & the current list of eligble $10 pre-order/purchase titles. http://www.cinemablend.com/m/games/2014-Video-Game-Release-Date-Calendar-61787.html

http://forums.bestbuy.com/t5/My-Best-Buy-Gamers-Club/My-Best-Buy-quot-Get-10-quot-Gaming-Pre-Order-O...

I`d love to see many more titles added to the current list like Dragon Age, Halo Master Chief & The Last of Us PS4 I`m sure I`m not alone. We`ll keep posting the titles slated for 2014 release that we`re heavily interested in purchasing giving you the chance to gauge interest/feedback level. Hopefully, this will result in a major increase of new titles being added. Several of the existing titles slated for 2014 release have been pushed back into 2015 so these newer add ons will help fill in the gaps.
Status: Acknowledged
I guess I spoke too soon. After hearing back that we wouldn't be adding new titles to this promotion they must have come back to this and decided we could add some new titles. It looks like we have now added Halo: The Master Chief Collection to this promotion.

Currently, Best Buy Gamer's Club Unlocked members save 20% off new games. This is a great feature, and that's why I don't mind paying for the new (much more expensive) service. However, the exclusion of digital games makes me less likely to purchase more titles.

 

Since we're now paying $120 for a 2 year subscription, it seems logical to include digital console titles seeing as how digital is the future. Many of us gamers want to move away from having physical copies, and instead have digital copies.

 

Going with this, the amount of digital games for systems like Xbox One and Playstation 4 are extremely lacking. I'd love to see more games available, similar to how Amazon has done, so I may purchase more!

Status: Acknowledged
@Padinn, I just heard back on this. At this time we will not be moving forward on this idea, but that doesn't mean we won't put this into place sometime in the future.

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!
I love my gamers club unlocked account but I do not agree with the purchase limit of 3 copies of each title. I think that there should be a annual purchase limit of 3 per title per year and not not a permanent limit. Let's say you bought a multiplatform game such as Tomb Raider or Boarderlands. You may buy a copy for your xbox and ps3 then the inevitable Game of the year edition or &quot;definitive edition&quot; comes out for the next gen consoles or they release a handheld version of the game (Boardlands 2 is being released for the vita almost 2 years after it was released on the other systems. There are several more example Rayman Legends and Batman Arkham Origins are perfect examples. Batman still has a Wii U version that is supposed to be coming out but some people may have already played the game on three other systems so they won't get to enjoy the game on the wii u.<br>I am not saying that you are going to buy all these titles on day one but when the game goes on sale or a year or two down the road you pick it up during a Black Friday sale and then best buy closes your account? I think the limit should either be 3 per console per year (same as the video game trade in limit) or the limit should reset annually.
Status: We Did It!

Thanks for all the input on this idea. We have made the following changes to our Gamers Club Unlocked Memberships.

 

The limits for using your Unlocked membership will be three copies of a New (i.e. not pre owned) gaming software title per platform, per year. Collector’s and Limited Editions count toward that title limit. Game of the Year editions, usually released much later including additional content do not count toward that limit but would essentially start as a separate game and limit.

I know there are many other PS4 owners who would take advantage of this if it was offered.

 

Since The Last of Us and other PS exclusives were part of the similar $20 promotion last year it only makes sense for this title to be a part of this one.

 

Besides, if Xbox gamers can have Titanfall on this promotion, why can't Playstation gamers have Infamous?

Status: Acknowledged
The team that would be in charge of this has informed me that this is not a possibility with this title.

You guys do a great job on these forums talking about technology through blogs so why not have it extended to stores? There could be an area in store where people can gather, and see the unveiling of a new product at Best Buy, drum up customer interaction during the presentation in store and maybe have some fun prize or coupon offers for the group that participates.

 

After all, a friend telling another that something is cool to buy just is not enough Smiley Wink

Status: Tell Us More

I believe we do have some technology workshops in some of our stores; especially in regards to using camera equipment. Would anyone else like to see this type of program in our stores? Make sure to vote for an idea if you like it.

While this has not affected me yet, I understand that GCU terms and conditions limit purchase of a specific game SKU to three per year.  I agree this is reasonable to keep resellers from buying up games and reselling them at full price, however, I will sometimes buy games as gifts, or I may trade a game then decide to rebuy later on.  I would certainly not want to have my GCU canceled and my reward points taken away if I would happen to exceed three of a given SKU.  Therefore, I ask that BB implement something that warns a GCU member if they are about to exceed the limit and, if so, provide the option to purchase the game without a GCU discount.  I believe this allows BB to accomplish its goal of avoiding resellers while not punishing GCU members for oversights on their part.

Status: Tell Us More

Seems like a reasonable request to me. Would anyone else like to see this implemented? Make sure to vote for an idea if you like it.

i have an item in my wish list that is currently backordered 4 to 7 weeks.  it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"

 

i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.

 

hope other customers agree and make this happen! especially around the holiday season.

Status: Tell Us More

This idea has been brought up in the past, but there wasn't enough interest for it to be moved forward. I personally really like the idea, and would love to hear from others on this. Make sure to vote for an idea if you like it.

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