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With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:
Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)
Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.
Problems with GCU Activating correctly at purchase or not applying to games correctly
Problems with Pre-Order $10 Certificates not showing up on accounts when they should
Any potential Trade-In Problems
Not receiving Welcome coupons from GCU when signing up
Any Gaming Promos not applying correctly to a order
A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program
It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.
and many many more reasons
Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.
Currently, Best Buy Gamer's Club Unlocked members save 20% off new games. This is a great feature, and that's why I don't mind paying for the new (much more expensive) service. However, the exclusion of digital games makes me less likely to purchase more titles.
Since we're now paying $120 for a 2 year subscription, it seems logical to include digital console titles seeing as how digital is the future. Many of us gamers want to move away from having physical copies, and instead have digital copies.
Going with this, the amount of digital games for systems like Xbox One and Playstation 4 are extremely lacking. I'd love to see more games available, similar to how Amazon has done, so I may purchase more!
It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.
Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.
i have an item in my wish list that is currently backordered 4 to 7 weeks. it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"
i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.
hope other customers agree and make this happen! especially around the holiday season.
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
I know there are many other PS4 owners who would take advantage of this if it was offered.
Since The Last of Us and other PS exclusives were part of the similar $20 promotion last year it only makes sense for this title to be a part of this one.
Besides, if Xbox gamers can have Titanfall on this promotion, why can't Playstation gamers have Infamous?
This is a filter that allows you to see items that have been recently added to BestBuy.com (not the same as release date) so you can see what new products have been added to the website.
This would be a simple implementation as the framework is already there and there is already a simular filter exists for pre-orderable items.
The filter would use data assumed to be already in the item database and can have a 7 day, 30 day, and/or 90 day checkbox option or an order-sort based on when it was added.
I personally would love a feature like this because I like to pre-order games and keep my technology new and such a filter will save me hours of research and searching manually through the website for products.
Vote Me Up!
When searching/browsing BestBuy.com, I would love to see an option to be notified when the price changes on an item. Too many times (in-store), customers come in and have no idea that sales run week-to-week and it's usually on Sunday after the price has changed that they've decided to come shop. I think it could be a way to help curb this as well, increasing customer loyalty and promoter scores.
This is one of the best promos going & will be even bigger than the 5 for $100 deal last fall but there's quite of few titles missing some big sellers have been forgotten. Other sleeper titles have been left off too but with this credit promo BB can ensure themselves getting a huge share of the pre-orders on these titles. There were a few titles I had to purchase elsewhere b/c they weren't included in the 5 for $100 deal so hopefully these can be added so I can keep my gaming dollars @ BB.
Little Big Planet Karting
Skylanders Giant(New casual huge selling franchise)
Dead or Alive 5
Tekken Tag Tournament 2(Top 1-2 2012 selling fighter game)
Sleeping Dogs(New top notch franchise)
New Super Mario Bros 2(huge seller)
Transformers Fall of Cybertron(sleeper title)
I'm sure there's a few titles I'm missing too.
Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.
Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.
I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.
I thinks it's been suggested before but a system update in general is probably past due.
Does Best Buy plan on offering MP3 downloads with vinyl purchases?
I've recently gotten back into vinyl and am enjoying it more than I thought I would. I love the rewards and benefits of purchasing from Best Buy. However, Amazon is smoking you in this particular market and it doesn't have to be this way.
A vast majority of vinyl and CD purchased on Amazon offer "AutoRip". This is the ultimatum whether I make a vinyl purchase at Best Buy or Amazon. If there is no AutoRip offered at Amazon, then I'll purchase at Best Buy if the album is available. The MP3 quality of the AutoRip'd music is 256kbps or higher. All AutoRip music is DRM free, yours to do with as you please. Amazon also makes all of your AutoRip eligible music available on their Amazon Cloud Player, which you can download your purchased MP3's from at later dates if you wish.
All in all, I am only interested in getting MP3 files for my vinyl purchases, don't need the cloud music access, just the DRM free 256kbps or better MP3's.
- Originally posted on the Movies, Music, & TV Shows forum 09-05-2017 12:35 PM. John - Social Media Specialist suggested I post here. John also said he would be bringing this to the attention of management...I hope I'm not the first person to bring this to light, but am more than fine if I'm the last
Really taken back I was a paid member since day 1, year 1 but when I went to renew in Fall 2013, was in the "limbo" period.
Given a courtesy Feb extention but would rather have paid my $15 to have the magazine coupons until at least May.
Courtesy extention = $5.
One coupon is at least $10 and I missed out on Jan - May (5 sets of coupons...on average I would use 2 each month).
I was in the hardcopy format but was not even able to switch to digital....
Bring back the coupons!
I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.
Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?
The "Privacy Dot"
What is it?
Very inexpensive to produce and a semi-consumable. Small black sticky dot that coveres camera on your phone (front/back or both depending on privacy level desired), tablet, wearable device, laptop, TV, child's phone or tablet, etc.
Why another camera 'cover'?
This one covers it all, nearly zero weight or profile, can be used on ANY device, can be different sizes or colors. Once removed it will need to be replaced (semi-consumable) and anyone can use it. Protect against identitiy theft, privacy invasion or predator / theif to confirm you are not at home, child device protection. Package in small amounts (most people have multiple devices with cameras built in) say 3 to a package for $1.99, driving more traffic when replacements are needed.
Geek Squad Branded... maybe even cheap launchpad for Geek Squad Branded Protection offerings (after all that is what we offer ). Surge protectors- power, USB, network, cable (coax), charging; Smart Sensors- water/moisture, heat/cold/freeze, door, window, power, light, dark, motion; speaker protectors, wire protectors to prevent damage, crimping, stress relief, pet attacks; Cooling pads/fans (technology & personal), eco friendly materials to draw away heat (#1 electronics killer); user protection- computer glasses (glare and blue light filtering), screen filters, touch screen ready gloves; Ear protection- noise cancelling headphones, radio/BT earmuffs, headphone beanie...etc.
Geek Squad Protecting You and Your Devices!
These are all very inexpensive to produce, can be used by nearly everyone and likely more than 1 sale per individual. Hope you find value here. Thank you
Since the 20% GCU discount on new games does not apply to digital purchases, how about giving GCU members 20% back in reward points for digital purchases? It keeps people buying games (or other merchandise) from Best Buy and doesn't leave them out of the rewards system for being a GCU member. In a way, it kind of reminds me of the Shop Your Way rewards system they have at Sears/K-Mart, which is very popular amongst gamers, only it allows people to purchase their games the way they want.
I just ran into a brick wall when trying to price match a camera I found. The camera, via best buy, will have to be ordered online and delivered. It is not available in store. However, the price match required that the ritz camere store, where I found the camera $50 cheaper, be within 25 miles. Ironically it is about 45 miles away. They don't have the camera in store either. But, because the store was more than 25 miles I was not able to take part in the price match. Either way I have to order the camera online and have it delivered. There is not any real incentive to buy the camera at best buy if I can get the same product, from a reputable source, $50 cheaper. Has best buy considered looking at the price match policy to better reflect the expectations of online buying? If the camera were able to be picked up in store at best buy I could see the validity of not honoring the price match, but both would have to come via a shipment.
@Gamer is a great magazine with great coupons & it's come along way from where it started but there's no reason to get stale/complacent.
Because of the limited # of coupons(8) whole systems get completely ignored & others are severly limited but BB sells all the systems so it makes no sense not to promote them all. My solution is simple
1-Increase the total # of coupons to 18-20.
2-Make sure there's a coupon that can attract any gaming customer so they feel there's value ever month even when there's a month that they're not interested in anything.
3-Expand the coupons to deals for systems(Hardware) to help spur more GCU memberships.
Here's an sample monthly breakdown
3-4 Coupons dedicated to present gen HD systems(PS3/X360/Wii)
3-4 Coupons dedicated to new gen systems (WiiU/PS4/X720)
3-4 Coupons dedicated to PS Vita handheld(this will help increase sales of the vita & software)
3-4 Coupons dedicated to 3DS handheld
3-4 Coupons dedicated to PC games(severly overlooked segment in GC/GCU)
3-4 Coupons dedicated towards used games, accessories, "other" gaming related items & consoles.
You also might wanna consider added a "special" coupon that can be used universally w/an extended valid period or doesn't expire at all. This will give value to previous outdated mags full of expired coupons which will just get recycled. Just make sure the coupon has deals that are not offset by the $5-$10 mag price.