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New Idea
0 Votes

I'm a longtime Best Buy customer but honestly I usually only buy things after I've done my research elsewhere and know the specific item I'm looking for when I visit the store or BestBuy.com.  Your website is horrible to navigate and lacks sufficient technical detail and filtering ability.  For instance, I'm currently shopping for a laptop to support my photo/video hobbies but I can't filter my search in any logical manner for the features I'm looking for (screen resolution, for instance).  Instead I'm stuck paging thru 300+ laptops and opening each to find the specs, which many times are inadequate.  If you want to see an example of optimal website filtering/navigation (both mobile & regular internet) see bhphotovideo.com.  In my opinion, all internet shopping should have their level of technical detail & user-controlled filtering.  I really want to buy my new laptop at Best Buy but you make it really hard to do that.

Status: Acknowledged
Thanks for the input on this idea

Finding the right computer

Status: Acknowledged
by aryamisa on ‎04-12-2012 12:00 AM

So I find myself in need of a new computer and sadly I am no computer whiz. While searching for one I find that most brands are names I have never seen or heard of before and that the features or specs are an alien language to me. I imagine I'm not the only one so I would like to suggest something like a search engine for finding the computer that is right for me. By indicating the kind of activities I use the computer for, the search results would indicate what models or brands would fit my needs. I think many people who, like me, do not have much knowledge about computers would find this helpful so that they can buy a computer that is right for them. Not a very expensive one with features they may never get to use or a less flashy model that doesn't satisfy their needs.

 

I could ask a friend, an employee in a store, or even read about it in various internet articles but the convinience of being able to do a search for it here would be more efficient and would save a lot of time.

Status: Acknowledged
Thanks for the input

Reward Zone Platnium

Status: Acknowledged
by TORQUEv1 on ‎09-28-2012 05:56 PM
Best Buy Reward Zone Platnium
 
Imagine you were a customer and you received an email from Best Buy or saw an advertisement of this at Best Buy. When you pay the limit of $5,000 ($2,500 more than premier silver) you received the following: 20% more trade in value on cell phones, laptops, printers, etc. You get 10% any accessories as long as the accessory is not on sale. You will get a 2 month return policy instead of 45 days. Its called "BEST BUY REWARD ZONE PLATINUM" ...This idea will also be a card but its electronic that way the customer wont need to print off their reward zone certificates, it will already be on the card. When a cashier ask for their reward zone card, the customer gives them the RZ PLATINUM card and once they hit total, the cashier will see a prompt for 10% on the accessories. Since the RZ PLATINUM is electronic, whatever points they have to spend they can swipe the RZ PLATINUM card and the customer will select what points they want to use. The same selection like if they want 18 months 0% interest but it would say $25, $5, etc. Whatever points they have. "BEST BUY REWARD ZONE PLATINUM"
Status: Acknowledged
As of 9/16/2013 we have changed our rewards program from Reward Zone to My Best Buy. In this change we have added a new tier called Elite level member. I would say this new tier would be considered somewhere between Premiere Silver and Base membership in Reward Zone terms. I can say that we will be adding benefits to the new tiers as time goes by. Thanks for all the thoughts on this idea.

Wii U games for $10 trade in rewards

Status: Tell Us More
by jthibbs on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

Status: Tell Us More

I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

0 Votes

BRING BACK THE SWEET 16 TV WALL

Status: Acknowledged
by chrischeo4681 on ‎09-28-2012 09:15 PM

remeber when bestbuy store all had that huge tv ( most people called it the sweet 16 because it was 16 55" tvs put toghether to make one massive tv..........that was a wow factor, i would like to see it again...i think it make a great statement to competiors and customers.........

Status: Acknowledged
Thanks for the idea.
0 Votes

Automate CDs and DVD retrieval

Status: Acknowledged
by AConrad on ‎10-03-2012 08:46 AM

Save space in the store, make it easy for customers or employees to find a CD or DVD, AND make it fun in the process.  Red Box already has the basic functionality down, lets put a Best Buy spin on it and make it our own. If we make it fun enough, it might increase overall sales.

 

I'm picturing a touch screen interface in front of a telephone-booth style housing, the device would be stocked with DVDs and CDs. A user would then search for the DVD/CD he wants, and quickly, the device would check to see if it's housed internally. If it is in stock, it pops out vending machine style. Purchases would still happen at the front lanes.

 

As mentioned earlier, since everything is housed in the device, it'll clear up a lot of floor space. Also, since it's small, you could put it pretty much anywhere in the store. (Maybe in low traffic areas to drive traffic to those areas)

 

Cheers,

Andrew

Status: Acknowledged
Thanks for the idea.
0 Votes

Tech Concierge Service

Status: Acknowledged
by MyCleverName on ‎11-13-2012 05:32 PM

A lot of new technology (Windows 8) is very intimidating and confusing to a lot of people. HDMI cables, WiFI routers, computer maintenance, setting up a printer, trouble shooting TV capabilities, etc. Wouldn't it be cool if you had local concierge service where your customers could call up their concierge and get help over the phone or have the concierge come to their house and solve the problem and teach them a few tips and tricks? This would separate you from the other retailers and would cut down on "ShowRooming"

 

I could start tomorrow as a Windows 8 concierge. :-)

 

People need more than the Geek Squad set up visits. They would lgladly pay a few extra dollars a month for a premium service from a real person who lives in their city and can help them understand their technology and all of it's capabilities.

I'd be happy to discuss further with you!

Status: Acknowledged
Thanks for the input.

Everyone who has an android device also has a google wallet account.  This now comprises 70% of the cell phone market and more than half of the tablet market.  Most of these users also shop.  By allowing payment via google wallet, it means that anyone who has an accout ( the accounts are free and you don't really need an android device to have one, anyone can have one) does not have to enter their personal information again on yet another web site and remember yet another password.  I have used this on other sites and it is extremely easy.  With google wallet you are in control of what card gets used and it is secure.  

Status: Acknowledged
Thanks for all the input on this idea.

It is a rather simple concept but I understand there could be problems with it I have yet seen. I don't always have the time and know when I'll make a purchase and me being able to know I could get a certificate to use on a in store purchase would be great as well. A notifcation can appear that says EM12 has enough points to get a certificate and the person doing your transcation can say you have enough points to get a certificate which would remove $ from your purchase. Else wise I have to go online with my desktop redeem it then go to the store. This would make things easier on some people who don't have smartphones and aren't willing to learn how to use them.

Status: Acknowledged

@EM12, thanks for the clarification. Our associates should already be able to view this when a My Best Buy member is checking out and should be suggesting they us their points/certificates towards the current purchase.

0 Votes

BBY Strategic Ideas

Status: Acknowledged
by rapiksaat on ‎04-18-2012 05:26 PM

1) New strategies for home appliances
- people rarely buy big white appliances online
- strike exclusive distribution deal with low-cost, decent-quality brand (e.g. Haier)
- establish Geek Squad for home appliances
- strike a deal with manufacturers to assume manufacturing warranty with in-house Geeksquad for discounted prices
- sell option to replace the same appliance in the future at discounted prices (e.g. for an appliance with 10-year expected life offer 30% off if replaced after 3 years or 50% after 5 years - option expires after 6 years)
- offer long-term leasing (e.g. recurring $400 for every 5 years for a worry-free lease of washer and dryer)

 

2) Send solicited or insolicited bid to distribute all possible home appliances in new property developments, especially multi-unit apartment buildings.
- each branch has a person/team to monitor and pursue opportunites

 

3) Capitalize frugal innovations
- send a team to Dragon Mall (see the Economist this week) to identify 10-15 less-than $30 items for a special corner in store
- not exclusively electronics, think about emulating Sharper Image store
- could change seasonally so that people have a reason to stop by stores

 

4) Sell refurbished electronics with limited warranty


Disclaimer: Use any of these ideas at your own risk.


 

Status: Acknowledged
Thanks for the idea

Showrooming

Status: Acknowledged
by CJNesseth on ‎08-21-2012 05:57 PM

It seems to me you're missing out on a lot of digital content business and probably some online advertising profits as well. Give a digital copy of every bit of content you sell: movies, music, games, programs etc. Make it easier for people to get the content they want while they're standing in your store. You'd be offering instant gratification so there'd probably be fewer people using your store to shop Amazon on their phone. It'd be the best of both worlds and you could justify charging more than Amazon could get away with.

Status: Acknowledged
Thanks for the input.

RZ Points for reviews on purchased items

Status: We Did It!
by mspitler2 on ‎09-05-2012 10:22 AM

    I love looking through Best Buy for items that I’m looking to purchase. Its a great way to find out information on the product itself before it gets to my hands but I also like looking into the reviews to see if it lives up to its expectations.

    I was thinking if you could integrate the store survey with item reviews for a small number of reward points. For example, a tablet, case, screen, and stylus purchased in store or online. After receiving points for the initial purchase, they can go online and tell us how the experience on the survey with their customer PIN. From there, they can continue on to review the products and gain more points (let’s say 10-25 per review).

    This would give customers more incentive to review the store, the products, and their service while we gather service information, RZ loyalty, and an accurate rating on popular products. I wanted to put it with the survey so we limit the amount of fake reviews just to gain points. Its a starting point so I would love to see what this can evolve into.

Status: We Did It!

We do now give My Best Buy points to members when one of their reviews is selected. Keep in mind that a member can only have a maximum of eight reviews selected per calendar year.

Get New customer Acquisition By Providing the latest and Greatest Technology

Status: Acknowledged
by arflores82 on ‎10-03-2012 08:27 PM - last edited on ‎10-04-2012 12:29 PM by Senior Social Media Specialist Senior Social Media Specialist

Lately there has been a growing response in entrepreneurship with new technology. New websites created every day for people trying to gain a piece of the consumer electronics business. Best Buy needs to bring back to life of being at the intersection of Technology and Life with "New Exclusive" products. Best Buy needs to be a place you can come into where your able to purchase these "New" electronics that you can not get on-line currently. Which leads me to Kickstarter.com, this is an evironment where entrepreneures show case new technology that people can use everyday in life. The most amazing thing about this is the response to the technology that is being created out there in our world today. Customers are pledging millions of dollars for these start up companys to invent, research and create products that they know we need in our every day life.  Best Buy needs to take on these inventors and entreprenueres through our .com channel and even bring those new technology parts to life into Best Buy.

 

For example: Lets take a look at the E-paper watch and what it has done in 30 days.

 

http://www.kickstarter.com/projects/597507018/pebble-e-paper-watch-for-iphone-and-android?ref=most-f...

$10.2 Million dollars were pledged to purchase this product after it was created

69k people backed this pruct

120,000 Likes on Facebook

31 people/companys bought into the initial run of $10,000 and it sold out in days

 

We are talking about just one product on this amazing website that has created a world wide buzz that Best Buy is missing out on. The time is now and we need to jump on these solutions for our current customers and our Next" generation of customers to turn Best Buy back into being at the intersection of technology and life.

 

 

We need to bring these kickstarter people with thier ideas to Best Buys on-line channel. We need to give them the backing they need to create this diverse/assortment of products. Which will allow Best Buy to become a direct vendor of these new products that the customer demand Right Now.

 

Please take a look into this idea and if you need further clarity please emial me.

 

 

Thanks

Alex {removed per forum guidelines}

 

 

 

 

Status: Acknowledged
Thanks for the idea.

It's 2014 and I cannot fathom the reason why you cannot purchase an open box item, such as a laptop, online and pick it up in store.  Here's some reasons why this would be beneficial:

 

(1) Increases store sell-thru:  it's probably not good for a store to sit on a bunch of open items.  When I check my local store's open item page they show they currently have 251 open items.  Offering online purchasing with shipping would help to move product that is just sitting in a store into a customer's home.  With the speed that technology moves, it's never a safe bet to sit on anything too long because before you know it, a refresh is occuring and new models are coming out and the stores have to sell these open AND now older items at a steep loss to move them.  Looking at the dates on some of the open item labels in-store some stores sit on open items for excessive amounts of time (the laptop I'm using now I just purchased a few weeks ago and it had been open item since February!).  

 

(2) Increases customer satisfaction: Online accuracy is sketch;  I've had times where online it shows "in-store only" and after commuting to the store I've had associates tell me the items been sold or even worse, they don't know where the item is but they're aware it's still showing up as available online (but have yet to fix it). 

 

(3) Better pricing accuracy: you don't know how many times I've been inside of Best Buy and seen an item that's on sale and there happens to be an open box, yet it's priced at MORE than the item is NEW on sale.  Allowing online purchases Best Buy could have a system that auto-updated prices.  This would not only ensure pricing accuracy but would also ensure that pricing was uniform across stores.  For instance one item I was viewing earlier had 6 different price points at various locations even though all of the items shown were in the same condition level.

 

(4) Demand generation: Best Buy could use open boxes as a demand generation engine.  I remember way back when my local Best Buy store would have an open box night where all open box items in-store were an additional 5-15% online.  With competitive drive-times at NewEgg like Shell Shocker Deals and similar offerings at Tiger Direct, Amazon, B&H and other online competitors this could give customers anothe reason to choose Best Buy.  If you want to save margins on open boxes instead of direct product discounts why not offer double or triple reward points since you can only use them in Best Buy - recycling the revenue while taking care of the customers that keep your stores open.

 

Status: Acknowledged

At this time we will not be adding any additional tiers to the My Best Buy rewards program.

I understand a lot of the implications behind this, especially that mobile stores don't carry unlocked phones, but from doing some research online, the Nexus 7 tablet was one of the most sought after pieces of technology in the country this past Christmas season.  While the tablet is sold at cost, from what I understand through talking with various retailers, Apple products are the same way, and there are all sorts of huge Apple sections and displays across varoius Best Buy stores.  I feel like carrying Google and Nexus products would be awesome because of how much value for the prices these prodcuts offer.  They are available in many other retailers, but I would prefer the Geek Squad protection on my technology because I have trust in the brand.

Status: Acknowledged

I'm glad to say we now do sell the Nexus 7 tablet.

0 Votes

You really want ideas?

Status: Acknowledged
by msstarks on ‎04-20-2014 01:52 PM

Here's one: Hurry up and go out of business. Your website is archaic and full of misinformation. Can't tell you how many times it has told me something was or was not in stock only to find out the opposite is true. And your stores are ridiculous. At one time I could walk into a clean store every week, find a (reasonably) well-informed employee and get a whole stack of new release movies to take home with me. Now, every single week, you only carry 1 (if that) of every ten titles I am looking for, I cannot find the one title you DO carry on the floor -- seriously, no exagerration - every other time I go, it hasn't made it out of the warehouse onto the sales floor) and I have to search the store for an employee to help me. THIS is all the improvement you guys were gonna make to come back from the edge of oblivion? Hurry up and die, because you're a dinosaur. Ideas won't do you any good. Only euthanasia will.

Status: Acknowledged
You aren't the first person to be disappointed that we don't have a large enough in-store media selection, but as Dval pointed out there are legitimate reasons we made this change to our business model. We truly do appreciate the feedback.

About Services

Status: Acknowledged
by OR_Experr on ‎04-22-2012 08:22 AM

Most suggestions are based on my BBY experience. These services only real store can offer.

 

(1) In 2006, my wife bought a GPS in BBY with quite good price to us. My wife asked, "How can we update the map?" The employee said that you can come for some amount I forgot. I think it is about $50-60. I never come for this and never have trouble so far. However, if you can do this free every two years or so or at least once for lifetime, it would be great for customers. It just cost the employee the time to drink a cap of coffee and buyer would have second thought if you are not too expensive that Amazon.. The point is: If you charge, no one would pay for it. If free, they would be happy even not use.

 

(2) Early this year, we bought a Wii in BBY. We compared BBY online price with Amazon and found that they are same after take store pick up advantage. Finally, we checked BBY store, it is less and we bought it. As I said we are always nervous for this. We figured out one control and just cannot do for second one. We brought it to the store, the employee took a few minutes to explain and we got it. How about this kind of thing for big ticket, say, a desktop or a big TV. You may set up an amount, say $500 or more. Within 1 or 2 years, you have a chance for coming home service for free, or symbolically, say, $10.

 

(3) I play bridge on line. I can play in other's table. But for firewall reason, I just cannot open a table myself. Many can do that. Many cannot including me. If this kind of service can be included in (2). Several local expert friends cannot help. BBY should be able to. There should be more examples like this. Even reasonable IT people may need this help.

 

(4) In 2004, I bought a HP laptop in BBY. I got some trouble at very beginning when I have 3-month antivirous protection. Since I knwo nothing, I called BBY, they asked me to call HP 800 #. HP said I have to pay. Finally, a friend found the PC windows needs a lot of update. The software must be installed long ago. Every thing is OK after update. For this kind of thing, you should simply ask me to bring PC to store. The employee would take just a few minutes to find out whether I really need to call HP. This is not part of (2) or (3).

 

(5) Last example is from internet. Some one bought a PC from BBY. After 1-2 year, he found that PC can get hot very quickly. I forgot whether it is in or out of Warranty. He called BBY. The employee said it must be virous. He can spend $200 to fix at BBY. He did not believe. He called Aser and Aser said it should be Fan. He bought a new fan and every thing is fine. He swared never go BBY. Why cannot you take your real store advantage and let him brigh it to store and decide whether he really needs to pay $200. This $200 answer may be practically reasonable to Amazon, but not to BBY.

 

Next two suggestion are not related to real experience.

 

(6) Store pick up for online purchase is great. Do you have store return service for  online purchase. If store pick up, store return should be free. If home delivery with S&H paid, it should be free too. Only if home delivery with S&H free, you may charge for original S&H.

 

(7) When my (new) house finished, builder provided this service. 7-days before closing, we walk through to find all things need to fix. 1-month after move in, we tell them what is new problem. They come to fix. Our last chance (besides basic Warranty) is 6-month after move in. BBY should learn some from this. When customer buys a big ticket, they do not need to worry about any unexpected problem in a reasonable time period unless it is their own mistake.

Status: Acknowledged
Thanks for the input on this idea
0 Votes

Dotcom Lounge

Status: Acknowledged
by DavidLbs on ‎10-03-2012 08:59 PM

Provide an area that is a physical extension of BestBuy.com. If a customer doesn't find something in the store, rather than usher them to a kiosk, make it a seperate area of the store. That way .com isn't something that's on their phone or at a kiosk; it's a physical entity within the store. Something other dotcoms can't provide.

Status: Acknowledged
Thanks for the idea.

When I come to BestBuy I am looking for bestbuy sold items, not Joe Schmoe, Buy.com, etc.  It makes it difficult to shop your store when a lot of other companies items are listed in my search results.  To make matters worse many times these other retailers have their items mis-categorized which creates a hodge-podge listing of items that aren't what i'm looking for.  On 2 occasions I ended up going to another store because the search results were so irrelevant.

Status: We Did It!
You can now choose to filter out all Marketplace items from your search on BestBuy.com. Thanks for the idea.
0 Votes

MOVIE SHOPPING

Status: Tell Us More
by CG176 on ‎12-29-2014 07:26 PM

i think best buy should find a new, more efficient way to find there movies. for example. i know for a fact that the minute i go into a bestbuy store the first thing im looking for is the bigger better deal. in my case i mean i like going in and finding movies in my PRICE RANGE. $10-$5. $15-$20. etc. not only can this benefit the consumer but bestbuy in general. i believe im not the only one who feels this way when it comes to the movie section of the store at least. i would love for bestbuy to take this idea into consideration and really give it a try and see how it works out for them and the consumer such as myself. i personally know that i would love going straight to a section where i know the prices of the movies and the amount i want to spend. instead of going around looking for that ONE employee who works in the movie section to price check the movie for me. or looking for one of those computer kiosk that allows customer to search for prices. at least for the movie department i believe it would be a GREAT idea. Try it out bestbuy! it cant hurt! and see if your movie sales dont go up ;-) *Former assistant manager of a retail establishment*

Status: Tell Us More

I guess I'm not entirely sure what your idea is, but it seems to me you are asking us to organize our movies by cost instead of subject or title. Am I reading this right? Who else would like to see us do this? Remember to vote for an idea if you like it.

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