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Picking up items takes too long mostly because of the long pick up code you assign. 

 

I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.

 

Think of the possibilties of this.  Your store can use it to identify the picked order and even the box its in.

Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).

 

I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.

 

 

 

 

Status: Tell Us More

Interesting idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Status: Under Review

I have forwarded this idea onto the business team for review.

Suggestion for bestbuy.com when shopping for a laptop. Many of them say “Note: DVD/CD drive not included” and yet there is no way in left side selections to exclude these. In features CD and DVD are not choices.

Status: Tell Us More

Would anyone else like to see these as choices for laptops on BestBuy.com? It's most likely not there since I believe manufacturers are getting rid of these drive altogether.

Make sure to vote for an idea if you like it.

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!

i have an item in my wish list that is currently backordered 4 to 7 weeks.  it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"

 

i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.

 

hope other customers agree and make this happen! especially around the holiday season.

Status: Tell Us More

This idea has been brought up in the past, but there wasn't enough interest for it to be moved forward. I personally really like the idea, and would love to hear from others on this. Make sure to vote for an idea if you like it.

Currently, Best Buy Gamer's Club Unlocked members save 20% off new games. This is a great feature, and that's why I don't mind paying for the new (much more expensive) service. However, the exclusion of digital games makes me less likely to purchase more titles.

 

Since we're now paying $120 for a 2 year subscription, it seems logical to include digital console titles seeing as how digital is the future. Many of us gamers want to move away from having physical copies, and instead have digital copies.

 

Going with this, the amount of digital games for systems like Xbox One and Playstation 4 are extremely lacking. I'd love to see more games available, similar to how Amazon has done, so I may purchase more!

Status: Acknowledged
@Padinn, I just heard back on this. At this time we will not be moving forward on this idea, but that doesn't mean we won't put this into place sometime in the future.

Why has Best Buy taken away points earned for special financing?  I made a purchase for $249.99 and never recevied points due to selecting 6-month financing.  Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy?  This policy is not posted anywhere on the store fronts or by the registers.  How is this ethical?  Til this policy is made known in the store and online, points should be given to customers accordingly.  This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers.  Please fix this Best Buy, or show your customers the policy!

Status: Acknowledged

@vaan285, at this time we will not be providing My Best Buy points for Special Financing purchases.

Here`s the 2014 videogame release calendar & the current list of eligble $10 pre-order/purchase titles. http://www.cinemablend.com/m/games/2014-Video-Game-Release-Date-Calendar-61787.html

http://forums.bestbuy.com/t5/My-Best-Buy-Gamers-Club/My-Best-Buy-quot-Get-10-quot-Gaming-Pre-Order-O...

I`d love to see many more titles added to the current list like Dragon Age, Halo Master Chief & The Last of Us PS4 I`m sure I`m not alone. We`ll keep posting the titles slated for 2014 release that we`re heavily interested in purchasing giving you the chance to gauge interest/feedback level. Hopefully, this will result in a major increase of new titles being added. Several of the existing titles slated for 2014 release have been pushed back into 2015 so these newer add ons will help fill in the gaps.
Status: Acknowledged
I guess I spoke too soon. After hearing back that we wouldn't be adding new titles to this promotion they must have come back to this and decided we could add some new titles. It looks like we have now added Halo: The Master Chief Collection to this promotion.
I love my gamers club unlocked account but I do not agree with the purchase limit of 3 copies of each title. I think that there should be a annual purchase limit of 3 per title per year and not not a permanent limit. Let's say you bought a multiplatform game such as Tomb Raider or Boarderlands. You may buy a copy for your xbox and ps3 then the inevitable Game of the year edition or &quot;definitive edition&quot; comes out for the next gen consoles or they release a handheld version of the game (Boardlands 2 is being released for the vita almost 2 years after it was released on the other systems. There are several more example Rayman Legends and Batman Arkham Origins are perfect examples. Batman still has a Wii U version that is supposed to be coming out but some people may have already played the game on three other systems so they won't get to enjoy the game on the wii u.<br>I am not saying that you are going to buy all these titles on day one but when the game goes on sale or a year or two down the road you pick it up during a Black Friday sale and then best buy closes your account? I think the limit should either be 3 per console per year (same as the video game trade in limit) or the limit should reset annually.
Status: We Did It!

Thanks for all the input on this idea. We have made the following changes to our Gamers Club Unlocked Memberships.

 

The limits for using your Unlocked membership will be three copies of a New (i.e. not pre owned) gaming software title per platform, per year. Collector’s and Limited Editions count toward that title limit. Game of the Year editions, usually released much later including additional content do not count toward that limit but would essentially start as a separate game and limit.

It would be great if items on a list (either all my lists or just one of them) could drive an alert when that item is part of a:

 

a) Flash Sale

b) Deal of the Day

c) Weekly Ad

d) Promotion

e) Discounted / Discontinued / Open Box

 

Tracking the original price against the current price could incent me to buy when I see it for less through a notification from BestBuy.

 

Thank you,

Status: Tell Us More

As a consumer myself I love this idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

I know there are many other PS4 owners who would take advantage of this if it was offered.

 

Since The Last of Us and other PS exclusives were part of the similar $20 promotion last year it only makes sense for this title to be a part of this one.

 

Besides, if Xbox gamers can have Titanfall on this promotion, why can't Playstation gamers have Infamous?

Status: Acknowledged
The team that would be in charge of this has informed me that this is not a possibility with this title.

Square revolutionized the idea of a mobile POS solution for the "everyday Joe" (or Jane) at a time when POS solutions usually costs well over the thousands of dollars. Since then, Paypal, Shopify, Clover, Intuit and Microsoft have all come out with competing solutions because the number of small businesses and startups is only increasing every year.

 

The issue for Best Buy is they only carry the Stands and/or the standalone chip/NFC readers.  If someone wants a complete solution, such as the cash drawers, barcode scanners, receipt printers, etc. You're sending that business online and to give you an idea, it's the difference between a $169.99 sale (for package with Stand & EMV/NFC reader) versus over $750 for the cash drawer, barcode scanner and receipt printer with the Square Stand.  

 

That being said, pricing for the component (Stand with NFC/EMV) that Best Buy DOES carry is the same, which rolls out the red carpet for someone to just go online and buy everything together from Square.  The other opportunity here is to create a bundle where if someone buys all the Square stuff and an iPad there's a savings. It doesn't have to be significant, but if you think about the revenue that would be generated just by a 10 or 15 percent increase in FULL solution purchases (all components plus iPad) from Best Buy that would be pretty substantial. 

 

The most requested accessories (for your reference) are the cash drawer, barcode scanner, (wired) printer -- because there is a bluetooth one as well and the receipt paper rolls. 

Status: Tell Us More

Would anyone else like us to carry these items? Make sure to vote for an idea if you like it.

Points need to be assigned for purchase made using Best Buy gift card, not for buying the gift card, since best buy gift card can be purchased from other stores or website other than best buy.

Status: Tell Us More

I can't deny you have a valid point here, and I would be interested if others felt the same way? Make sure to vote for an idea if you like it.

Even More Victory Can Be Pre-Ordered

Status: Acknowledged
by 3DKillers on ‎04-27-2013 07:40 PM

So here are the only remaining titles available for this promotion.  Smiley Sad

 

2013 Titles:

 

 

I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.

Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.

 

This can't really be the end of this promotion?

It's the main reason why I choose Best Buy to get all my new releases.

Not when there's still so many great upcoming titles to be released!

How about continuing the promotion for the following titles.

 

New Suggested Titles:

 

•  Battlefield 4

•  Saints Row IV: Commander in Chief Edition

•  Resident Evil: Revelations

•  Destiny

•  Metro: Last Light Limited Edition

•  LEGO Marvel Super Heroes

•  Ride To Hell Retribution

•  Fast & Furious: Showdown 

•  Dark

•  Batman: Arkham Origins

•  Final Fantasy XIII: Lighting Returns

•  Watch Dogs

•  Remember Me

•  Assassin's Creed IV: Black Flag

•  Dark Souls II

•  Deadpool

•  FUSE

•  GRID 2

•  Lost Planet 3

•  Brothers in Arms: Furious 4

•  Tom Clancy's Rainbow 6: Patriots

•  The Bureau: XCOM Declassified

 

Sorry for missing some PlayStation exclusives but I'm an Xbox man.

So feel free to suggest any titles I may have missed.

We did it once HERE, can it be done again?

My wallet sure hopes so!!!  lol

 
    - 3DK 

 

Status: Acknowledged
This is no longer part of our Gamers Club Unlocked membership.

These giant Store Pickup stickers you put on the DVD & Blu-ray slipcovers are awful--every time I try to remove these they destroy the slipcover artwork. I wish you would go back to putting store pickup items in plastic bags instead of these awful stickers--or at least put them on the plastic-wrapped blu-ray inside instead of the outer slipcover!

Status: Tell Us More

Would anyone else like to see us no longer put these stickers on DVD/Blu-rays? Make sure to vote for an idea if you like it.

Add more titles - $20 RZ promo

Status: We Did It!
by on ‎06-14-2012 01:03 AM

This is one of the best promos going & will be even bigger than the 5 for $100 deal last fall but there's quite of few titles missing some big sellers have been forgotten. Other sleeper titles have been left off too but with this credit promo BB can ensure themselves getting a huge share of the pre-orders on these titles. There were a few titles I had to purchase elsewhere b/c they weren't included in the 5 for $100 deal so hopefully these can be added so I can keep my gaming dollars @ BB.

 

http://www.cheapassgamer.com/forums/showthread.php?t=322426

 

Darksiders 2
Little Big Planet Karting
Skylanders Giant(New casual huge selling franchise)
Dead or Alive 5
Tekken Tag Tournament 2(Top 1-2 2012 selling fighter game)
Sleeping Dogs(New top notch franchise)
New Super Mario Bros 2(huge seller)
Transformers Fall of Cybertron(sleeper title)
Risen 2
Anarchy Reigns

 

I'm sure there's a few titles I'm missing too.

Status: We Did It!

Just wanted to thank everyone for all the input on this idea. You told us what you wanted, and we listened. We have added the following titles to this year's promotion. 

 

Bioshock Infinite
Crysis 3
Deadspace 3
Gears of War Judgement – 360 Only
God of War Ascension – PS3 Only
GTA V
Injustice Gods Amongst Us
The Last of Us – PS3 Only
Metal Gear Rising Revengeance
South Park Stick of Truth
Splinter Cell Blacklist
Tomb Raider

Really taken back I was a paid member since day 1, year 1 but when I went to renew in Fall 2013, was in the "limbo" period.

Given a courtesy Feb extention but would rather have paid my $15 to have the magazine coupons until at least May.

Courtesy extention = $5.

One coupon is at least $10 and I missed out on Jan - May (5 sets of coupons...on average I would use 2 each month).

I was in the hardcopy format but was not even able to switch to digital....

 

 

Bring back the coupons!

Status: Acknowledged
Thanks for the input on this idea.

I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.

 

Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.
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