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New Idea

Release Day Delivery for GCU members

Status: Tell Us More
by Mindphaser on ‎09-11-2014 01:38 PM

Release Day Delivery (similar to what Amazon offers with Prime) should be a perk of Gamers Club Unlocked membership. I understand you want to drive foot traffic, but offering only slow or expensive shipping is a poor way to drive store foot traffic from a customer satisfaction perspective! Surely you must realize this.  I'd be willing to pay even more for GCU if it included guaranteed Release Day home delivery.

Status: Tell Us More

Thanks for the suggestion. I can't imagine anyone not being in favor of this idea. Is there any additional feedback on this idea? Make sure you vote for an idea if you like it.

The Blueprint Lounge is a web application design center where customers can configure their ideal spaces using the existing Best Buy products. This idea is similar to the IKEA’s planner with the focus on Best Buy. The customer will have the experience of building their dream living room, home theater and even kitchen. For Best Buy, interactive information bubbles will inform the customer about GSP options, tech support, financing options and installation information.

 

Once the customer has completed their design they can save it on their personal systems, print or even email it. They will also have the option to share with friends using social media such as Tweeter, Facebook, Instagram and Pin-it.

 

The idea will help driver internet traffic to Best Buy’s websites while promoting Best Buy’s products and services all the while creating a greater experience for the customer to interact with the best Buy virtually.

Status: Tell Us More
I really like this idea! Would anyone else like to see this become a reality? Remember to vote for an idea if you like it.

Open Box/Clearance Logistics

Status: Tell Us More
by gadgeteer on ‎10-28-2013 02:00 AM

I had a few suggestions for open box/clearance: 

 

(1) I wish there were a way for me to purchase open items or even clearance items and have the option of having the item shipped to my home or to my local Best Buy store for pickup, perhaps using the My Best Buy status to determine shipping price;  For instance, if a store in Fort Worth has an item on clearance/open box, a lot of the times you'll see a grayed out "In-Store Pickup Only" displayed but what if I'm in Austin?  It would seem that if an item is on clearance, it's most likely not selling so it doesn't make sense to have a store just sit on it when you have a customer that's willing to buy it, but is geographically challenged.  At the same time, this should be a mutual relationship: I understand you want to protect margins, so most of these items have between a 10-15% markdown, but any value is gone from the deal if I have to commute to go pick it up.  

 

(2) Best Buy used to send out coupon books to Premiere Silver members that had savings on random items;  How about using this as a tool to reward loyal customers AND get rid of clearance/open box?  Why not have a coupon that offers and additional 10% off for Elite or 15% off for Elite Plus members for all open box/clearance items for a set period of time?  

 

(3) Open item tags indicate the date an item was returned/the open item tag was generated;  Yet there are some open items that are going on 60-90 days old with no further markdown.  It would seem to me the longer an item is held onto, the more it should be marked down as most core items like televisions, cameras, computers etc.  have a warranty that's NOT reset if the product is registered (in most cases) without the customer having to jump thru hoops.   There are also times when an item has gone on sale and the open item tag is so old the price advertised on the tag is actually more expensive than the sale price advertised on a new in box item which further indicates that the item has been there a while and Best Buy is not actively updating the price or putting much effort into moving the item(s).

Status: Tell Us More
These are some interesting ideas, and I could see the value to our customers here. Does anyone else have any insights on these ideas? Remember to vote for an idea if you like it.

comparison

Status: Tell Us More
by catalyst55 on ‎05-14-2015 06:01 PM

I was just comparing flash drives on your site and it wasn't that useful. only one showed speed writing and reading details. I wish i could see them all and make the comparison

Status: Tell Us More

I believe the specifications are provided to us by the manufacturers and if they don't give us specific specifications we don't post those. Would anyone else like to see these specifications listed for all flash drives? Make sure you vote for an idea if you like it.

0 Votes

I'm a Mac user and noticed a while back that the reviews I try and look up on the Best Buy site don't appear when I'm on my Mac using Safari or on my iPhone or iPad. Seems to work in other browsers, but given Safari is the main browser on Mac and iOS it would be really helpful to have this working.

 

I'm on OSX 10.10.1 and Safari 8.0.2 on my Mac. Latest iOS 8 on iPhone 5S and iPad 2.

Status: Acknowledged

This should not be the case for you. I am also an iPhone owner and I just checked to see if I could see our reviews on Safari and I had no problem seeing product reviews on BestBuy.com. I'm not an IT professional so any suggestions on how to resolve this for you would be beyond me.

I have been looking at getting a new laptop and have been browsing bestbuy.com for the last couple months. Up until the last couple of weeks if I selected processor brand of Intel, then the site would present me with the ability to choose which type of Intel processor I was interested in. I am specifically interested in the 4th generation Intel i3 or i5 processors.

 

However in the last couple of weeks I suddenly am not not presented with the ability to choose the processor model, the option has disappeared.

 

Of course if I try to use the general search tool at the top of the page I am presented with a mish mash of results including AMD processors. So the search tool is useless.

 

This leaves me having to scroll through many pages of laptops to find the relatively few that meet my criteria. I find other online sites much easier to use in this regard.

 

Whos bright idea was it to make our online experience less easy?

Status: Tell Us More
I could see that as being a handy search option when shopping for computers. Would anyone else like to see this as an option? Remember to vote for an idea if you like it.
0 Votes

Back in January, Apple announced a "SIM-free" unlocked model that their retail stores would be the sole, exclusive carrier of.  I think there's a large opportunity (especially in the southern U.S. markets) for Best Buy to sell Verizon iPhones without a contract. Verizon iPhones are shipped unlocked and can be used in countries where carriers use GSM-based SIM cards. At present, most Best Buy stores will refuse to sell iPhones without a contract or comparable NEXT, Edge, EasyPay plan because the stores don't profit as much on the back-end; However, I'd be willing to bet that Best Buy is leaving a lot of money on the table in terms of revenue from customers that would otherwise shop at Apple to get this device. Another plus for Best Buy is that Best Buy easily outnumbers the total number of Apple Stores by at least 3x the volume. If you put this in markets where there are no Apple stores, you fend off online sales of this model and redirect those customers into your stores (especially if you take into consideration that on a large purchase like this you get rewards at Best Buy whereas at Apple you don't).  

Status: Acknowledged

Thanks for the suggestion. We already do sell the iPhone in our stores for full price without a contract or installment billing plan. The iPhone would still be locked to the carrier, but you would not have to sign a contract or installment billing plan in order to use the phone on the specific carrier’s network.

Why do I need another ID to login into the 'Unboxed'?

 

Why not let me use my 'account'  ID?

Status: Acknowledged
Thanks for the idea.

Ever since I can remember, the item page (before you add to cart) will show that an item is "Available for Pickup Today at X store" and then when you go to actually select a store when you add it to your cart, it says the item is either unavailable for pickup or takes 3-5 days for them to ship it.  This seems to be due to the fact that the store only has 1-2 of an item rather than 3+.

 

Generally speaking, most people should only be looking for 1 of an item, so wouldnt it make sense to let the locator see stores that only have 1?  I understand that there could be the very slim chance that the last item is a damged/open box clearance, but giving people the ability to at least get the "Store pickup could not be fulfilled" email is better than them going to another retailer because they were just told it was Unavailable because the store only had 2 of them.

 

I've included an screenshot of what I am referring to with the Item Page showing pickup today & the store selector showing only available for

 

Status: Acknowledged

It's 2014 and I cannot fathom the reason why you cannot purchase an open box item, such as a laptop, online and pick it up in store.  Here's some reasons why this would be beneficial:

 

(1) Increases store sell-thru:  it's probably not good for a store to sit on a bunch of open items.  When I check my local store's open item page they show they currently have 251 open items.  Offering online purchasing with shipping would help to move product that is just sitting in a store into a customer's home.  With the speed that technology moves, it's never a safe bet to sit on anything too long because before you know it, a refresh is occuring and new models are coming out and the stores have to sell these open AND now older items at a steep loss to move them.  Looking at the dates on some of the open item labels in-store some stores sit on open items for excessive amounts of time (the laptop I'm using now I just purchased a few weeks ago and it had been open item since February!).  

 

(2) Increases customer satisfaction: Online accuracy is sketch;  I've had times where online it shows "in-store only" and after commuting to the store I've had associates tell me the items been sold or even worse, they don't know where the item is but they're aware it's still showing up as available online (but have yet to fix it). 

 

(3) Better pricing accuracy: you don't know how many times I've been inside of Best Buy and seen an item that's on sale and there happens to be an open box, yet it's priced at MORE than the item is NEW on sale.  Allowing online purchases Best Buy could have a system that auto-updated prices.  This would not only ensure pricing accuracy but would also ensure that pricing was uniform across stores.  For instance one item I was viewing earlier had 6 different price points at various locations even though all of the items shown were in the same condition level.

 

(4) Demand generation: Best Buy could use open boxes as a demand generation engine.  I remember way back when my local Best Buy store would have an open box night where all open box items in-store were an additional 5-15% online.  With competitive drive-times at NewEgg like Shell Shocker Deals and similar offerings at Tiger Direct, Amazon, B&H and other online competitors this could give customers anothe reason to choose Best Buy.  If you want to save margins on open boxes instead of direct product discounts why not offer double or triple reward points since you can only use them in Best Buy - recycling the revenue while taking care of the customers that keep your stores open.

 

Status: Acknowledged

At this time we will not be adding any additional tiers to the My Best Buy rewards program.

Online Mobile Install Scheduler

Status: We Did It!
by Tevinm on ‎09-30-2012 08:15 PM

The mobile installers should have a  online scheduling tool that customers could use and access anytime day or night.

Status: We Did It!

We launched a reservation system a while back and a customer can schedule a reservation for an automobile audio installation here.

Wedding gift registry

Status: We Did It!
by conkt21 on ‎03-12-2012 11:18 AM

Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...

 

Thanks,

Connie

Status: We Did It!

So this one has been a long time coming, and I have always thought it was a great idea. We agree that Best Buy is a great place to create a wedding registry, so we are pleased to offer one.  Find more information and to create a registry, go here on BestBuy.com

On the Best Buy College Discount page email subscriptions are restricted to only students that have email addresses that end in .edu (and by that I will also infer that education discounts are only available to .edu students.)

 

In 2012, ICANN, the internet naming authority, approved over 250 new top level domains (TLDs.) TLDs, therefore, are no longer limited to the old standards of .com, .net, .edu. For example, my school now issues its students email addresses ending with .Institute, one of the new TLDs. .Academy is another obvious TLD.

 

I would like to propose that Best Buy eliminate the .edu requirement to bring their educational discount policy up to current internet naming standards.

Status: Tell Us More
I hear where you are coming from on this. Would anyone else like us to expand this offer to other domains? Remember to vote for an idea if you like it.
0 Votes

website

Status: Acknowledged
by balajiece15 on ‎06-13-2014 10:31 PM

Hi BB,
I am a great fan of your website at the same time i would like to let you know some thing interesting on your site.
Actually i am trying to apply the filter which is available at left side of the site.
and finally i am trying to list only desktops, but unfortunately i am getting apple hard drives in the list sorted.

check it yourself:

http://www.bestbuy.com/site/olstemplatemapper.jsp?_dyncharset=UTF-8&_dynSessConf=3666216603047178109...

Please take care of this issue.

Thank you.

Status: Acknowledged
The link you provided seems to be working now. I show it goes to Desktops and All-in-one computers.
0 Votes

web logins

Status: Acknowledged
by emaksim on ‎06-18-2014 09:48 PM

we should be able to use our best buy employee login to have access to the web site instead of having to create an account.

Status: Acknowledged
I hear where you are coming from but for technical and professional reasons we would not be able to put this idea into place.

Price Notifier

Status: Tell Us More
by Valued Contributor on ‎06-20-2014 11:36 AM

I can't quite remember, nor can I find if I ever made this suggestion before. I know on a few different sites I visit for computer hardware you can set notification guidelines for pricing on certain products. For example: If I was looking to stock up on Vishera AMD 8350 processors to build computers for a client but I would also want to get the best price I would want to be notified when those items have dropped to or below a certain range I set for that item. 

 

I think this could be an addition to the wish list possibly if it was designed properly as well.

 

I know Newegg for one already uses a similar system and it works great as they are always having sales on specific hardware parts. With BestBuy being more than just computer related stuff though this could be beneficical to make it site global.

Status: Tell Us More
I'm confident a version of this idea has been posted in the past, but it never hurts to suggest it again. Would anyone else like to see this idea put into place? Make sure you vote for an idea if you like it.

I notice Best Buy has very little amount of options available for a customer to make changes to an order without having to call customer service. I would like to see the following implemented...

 

  • Option to change payment method.
  • Option to merge 2 or more orders into one order.
  • Add gift cards, promotional codes, reward zone certificates after an order was placed.
  • Submit a request for price matching.
  • Change shipping speed.
  • Cancel an in-store pickup that is already in process.
Status: Acknowledged
Thanks for the idea.

Everyone who has an android device also has a google wallet account.  This now comprises 70% of the cell phone market and more than half of the tablet market.  Most of these users also shop.  By allowing payment via google wallet, it means that anyone who has an accout ( the accounts are free and you don't really need an android device to have one, anyone can have one) does not have to enter their personal information again on yet another web site and remember yet another password.  I have used this on other sites and it is extremely easy.  With google wallet you are in control of what card gets used and it is secure.  

Status: Acknowledged
Thanks for all the input on this idea.

Returns Policies

Status: Acknowledged
by mliddell on ‎04-11-2014 07:40 PM

I think that Best Buy should have a accidental on all electronics,with TVs included.The new TVs are pretty light and can easily be moved.I recently purchased a Samsung 32' LED smart TV and bought the 5 year warrenty and it was broken by kids in my neighborhood playing ball outside.It was broken by no one in my family and no one that I know and I think that is unfair to me because the warrenty did not cover it..I wouldnt mind paying extra for the accidental coverage if I had to..

Status: Acknowledged
I hear where you are coming from on this, but I'm fairly certain we will not be adding Accidental Damage from Handling (ADH) coverage to our Geek Squad Protection (GSP) plans on TVs. The reason is simple. If a GSP on a TV did have this coverage, a customer could simply damage the TV themselves, in the hope they would get the unit replaced with a new model instead of it being repaired. Thanks for the idea.

Promotion page for games

Status: Tell Us More
by Valued Contributor on ‎09-09-2014 02:30 PM

I am going to use the Batman Arkham Knight one for an example to hlep explain what I mean cause it would be exremely difficult otherwise.

 

http://www.bestbuy.com/site/Games-Promotions/Batman-Arkham-Knight/pcmcat325600050001.c?id=pcmcat3256...

 

As you can see it doesn't list the digital versions of the game ( or at least they probably won't unless I start trying to get it suggested ) 

 

Same with the Destiny Promotion page the digital console versions aren't listed on the promotional page.

 

So my suggestion as you can probably tell now is this: 

 

1 ) Somehow redesign the promotional page while keeping it looking nice to show all current bundles/and versions of the game. 

Status: Tell Us More

Thanks for the suggestion. Who else thinks this page could be improved? Remember to vote for an idea if you like it.

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