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0 Votes
You should care enough about what customers have to say that you should not make them go through a registration process just to leave feedback.
Status: Tell Us More

Does anyone else feel the same way? Make sure you vote for an idea if you like it.

0 Votes

Best Buy,

 

I love shopping at your store. But it seems when I have a little bit of extra money to spend, the items I want are not readily available in your store and when I want to be able to pick up in the store, it says Pickup in 7 to 10 days. I don't have that many days to wait. Today I was particularly interested in a surge protector for my dining table area because my office work space is expanding and I noticed that you had a great price on Surge Protectors from Dynex. But while the price was cheap the accessibility to the product was not. So either I'd had to wait 7 - 10 days , or pay a shipping charge plus tax which would make a cheap item even more expensive, or as a last ditch effort which I'd really hate to do, go to another store and purchase a like item at a comparable price. Find a way to fix this because Best Buy is the closest electronics super store to my area and while there is another one that has the name of a food on a fast food menu, it's too dangerous traffic wise to travel to that store and I only do as a last resort. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are already doing our best to have each store stocked appropriately

For people like me who are getting confused about their current point balance, I think an extra "running balance" column in the "purchase history" link would be helpful to help members keep better track of their points. It will be like how credit card websites do it.

 

Example:

                                    Amount        Points Earned         Running Balance

 

  • Purchase 3                $20                   20                            85

 

  • Issued Certs               -                   -250                            65

 

  • Purchase 2             $300                 300                           315

 

  • Purchase 1               $15                 15                               15
Status: Tell Us More

This is an interesting suggestion. Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

0 Votes

I'm a Mac user and noticed a while back that the reviews I try and look up on the Best Buy site don't appear when I'm on my Mac using Safari or on my iPhone or iPad. Seems to work in other browsers, but given Safari is the main browser on Mac and iOS it would be really helpful to have this working.

 

I'm on OSX 10.10.1 and Safari 8.0.2 on my Mac. Latest iOS 8 on iPhone 5S and iPad 2.

Status: Acknowledged

This should not be the case for you. I am also an iPhone owner and I just checked to see if I could see our reviews on Safari and I had no problem seeing product reviews on BestBuy.com. I'm not an IT professional so any suggestions on how to resolve this for you would be beyond me.

Media (video games/movies) is being shipped from BestBuy.com in plastic bags that offer zero protection during the shipping process.  The chances of items arriving to the customer in rough shape are pretty high.  At least, many of my orders arrive with beat up slipcovers and creased artwork. 

 

I understand that these plastic bags probably exist as a means for cutting shipping costs.  The number of people complaining about smashed slipcovers or creased artwork is probably miniscule (many people probably just throw away slipcovers).   While I would love for everything to be shipped in cardboard mailers or boxes, I would at least like the option to upgrade the packaging to ensure the item is protected during transit and arrives looking like it would if I were to pick it up at the store.  I know that's a slippery slope since you almost have to admit to poor packaging to offer an upgrade to decent packaging. 

 

The competition isn't doing much better in the packaging department for me (Amazon varies by fulfullment center and the fulfillment center that I'm stuck with is terrible).  If any retailer starts to show some care for how the item arrives to the customer, I'll end up being loyal to that retailer. 

 

I have tried ordering multiple items together in the hopes that it would force them to be shipped in a box since they would not fit in the envelopes together.  Unfortunately, the order was split up so that each item was shipped individually in it's own plastic envelope.

Status: Tell Us More
Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

Add a Search Within Results Feature

Status: Tell Us More
by sfoosball on ‎08-21-2014 09:32 AM

So here I am shopping for video cards on bb.com and decide I only want to look at my options for R9 cards. Unfortunately the way it's set up is that I have to go to the main search bar and start my search all over again. A lot of shopping sites let you "add" additional custom search criteria so you don't have to leave your current results to start all over again.  It sure would be handy to not have to leave the page and start all over again from scratch on a new search.

Status: Tell Us More
Would anyone else like to see this happen? Remember to vote for an idea if you like it.

I would love to be able to keep track of my preorders via MyBestBuy. I currently have a lot of preorders for this fall. Tons of good games plus figures for Disney Infinity and Skylanders. It would be great to see a list of these items, the remaining cost, release date all organized on an order page where I can get a good visual for how much damage I am causing to my wallet. Thanks.

Status: Tell Us More
You should be able to see all your BestBuy.com pre-orders in one place, but BestBuy.com wouldn't list any pre-orders placed in one of our stores. I assume you are asking for all store and BestBuy.com pre-orders to be listed in one place for each customer. Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

New Search Filter

Status: Tell Us More
by sfoosball on ‎08-15-2014 12:10 PM

I saw something on a website that I would LOVE to see on Best Buy which is to sort by biggest discount. Sometimes a great deal is better than the lowest price.  For example if a computer is within my budget but not on a fantastic sale, maybe I would go a little outside of my budget for one that is better but REALLY on sale. 

 

The way I would impliment it as an option where price range is now. If a customer wanted to spend X amount of dollars, price range is fine. But if a customer just wants the very best sale price they can get, then it makes more sense to filter by a choice of biggest percentage off and biggest dollar amount but make sure to include rebates.

 

I know a lot of people just like getting a bargain or the best deal.  If the choice is a lower cost item that's $13 off or a higher cost item that's $50 off, maybe you could convince them to go with the higher cost item.  I can see where that would be very helpful especially in TVs where there are so many to choose from that it just might come down to getting the best deal on the best TV.

Status: Tell Us More
I can see many people using this search filter. Does anyone else want this put into place? Make sure you vote for an idea if you like it.

Need a few more ways to search for computers

Status: Acknowledged
by geeksalive on ‎08-11-2014 03:32 PM - last edited on ‎08-12-2014 10:58 AM by Senior Social Media Specialist Senior Social Media Specialist

Please add the ability to search or sort computers by MAXIMUM upgradeable amount of memory and/or the number of user-accessible memory sockets. (This is necessitated by the trend toward one-memory-slot computers and even completely nonexpandable RAM memory.)

Also, please add the ability to exclude from searches those laptop & tablet computers, and phones, which lack user-replaceable batteries. (This is necessitated by the trend toward soldered-down / glued-in, non-replaceable batteries.)

 

Also, searching and/or sorting by battery life and/or battery capacity and/or number of battery cells would be useful.

You may reach me at {removed per forum guidelines}

Status: Acknowledged
Thanks for the suggestion.
0 Votes

Gift card balance update

Status: Acknowledged
by adebrecht661 on ‎08-11-2014 10:38 AM

I would just like to suggest that the website be updated to reflect the actual amount of time between cancelling an order and gift card balances used being credited back. On the order FAQ page and the gift card page, it is stated that all balances are credited within 30 minutes of cancellation, but calling Best Buy customer support, I was told it could be up to three days.

Status: Acknowledged
My best guess would be that in most cases the funds are put back onto the gift card in 30 minutes of cancelling an order, but in some rare cases it can take up to three business days.

Promotion page for games

Status: Tell Us More
by Valued Contributor on ‎09-09-2014 02:30 PM

I am going to use the Batman Arkham Knight one for an example to hlep explain what I mean cause it would be exremely difficult otherwise.

 

http://www.bestbuy.com/site/Games-Promotions/Batman-Arkham-Knight/pcmcat325600050001.c?id=pcmcat3256...

 

As you can see it doesn't list the digital versions of the game ( or at least they probably won't unless I start trying to get it suggested ) 

 

Same with the Destiny Promotion page the digital console versions aren't listed on the promotional page.

 

So my suggestion as you can probably tell now is this: 

 

1 ) Somehow redesign the promotional page while keeping it looking nice to show all current bundles/and versions of the game. 

Status: Tell Us More

Thanks for the suggestion. Who else thinks this page could be improved? Remember to vote for an idea if you like it.

De-select/ Select checkboxes on Shopping Cart Page

Status: Tell Us More
by skassa on ‎10-24-2014 09:45 AM - last edited on ‎10-24-2014 02:55 PM by Senior Social Media Specialist Senior Social Media Specialist
I (Srinivas {removed per forum guidelines}) am one of Best Buy customer and would like share an idea...Kindly look into this.

My IDEA - De-Select/ Select items at Shopping Cart/ Checkout - Provide checkbox(s) on Cart/ Checkout page to select/de-select items to place order with specific items from shopping cart instead of removing from cart and saving into shopping lists
 
I am trying to make more clear with below example
 
Ex: Lets say, I have added 10 items into shopping cart, now I would like to place an order with only 6 items and I want to keep rest of 4 items in my cart to place as a separate order.
 
The current functionality is that, I need to remove items from cart which are not required as part of current order and again I need to add those removed items to cart to place as a separate order
 
My Idea is that, instead of removing item(s) from Cart...provide facility to customer on shopping cart/ checkout to de-select items which are not required to place order at that time and de-selected item(s) should be available in cart (should not be removed cart). Its easy to place another order with rest of  items instead of removing and adding again to cart
 
To do this, my opinion is to provide checkboxes (select/ de-select) at Cart/ Checkout page. And when customer goes to cart page...by default all items should be selected ...If customer wants to de-select and place order with specific items can do without deleting any items from shopping cart
 
I did not see this feature in any of online shopping websites
 
Thanks,
Srinivas {removed per forum guidelines}
{removed per forum guidelines}
Status: Tell Us More

Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.

Unsure Who To Contact

Status: Acknowledged
by filmguy450 on ‎10-24-2014 07:37 PM - last edited on ‎10-25-2014 04:46 PM by Social Media Specialist Social Media Specialist

I was writing a review for the new film "Snowpiercer", directed by Joon-ho Bong. Unfortunately, due to Bong being his last name (he is from South Korea), I was unable to use it in the review, as it was deemed "inappropriate language". I know the reviews get overviewed before being posted on the site, so I find it odd that there's no consideration for the need to use certain words sometimes; aka ocassional a movie's title will have a bad word in it, ie- "(edited per forum guidelines)  Year" (2010) (I had to slightly change the name of this movie because of the exact issue I am discussing), "Hell Ride" (2008), or "Queen Of The Damned" (2002). Included along this line is that some filmmaker's names (be it actor, actress, director, screenwriter, etc.) can have words not everyone deems okay.

 

Joon-ho Bong is a very popular director, and the fact that one can't use his full name (his last name, nonetheless) when reviewing his films is ridiculous. I purpose that the fine folks overseeing the reviews before using putting them on the site can deem what is inaproppriate when viewed in context.

 

Also, the circuitous manner in which I had to go to even find a place to post this (and I am not even sure this is the right place for it) was absurd. Why isn't there a "general issue" contact anywhere?

 

Thanks,

-Bobby

Status: Acknowledged

Thanks for sharing your feelings on this. I can assure you we are always striving to improve any of our systems, and that includes our review censor. There should be multiple contact us options on BestBuy.com.

Maybe I've missed it somewhere and this already exists, but I think it would be useful to have an easily accessible "preferences" area for the My Best Buy account page where a customer can adjust their opt-ins and outs of certain e-mail communications. Even better would be to offer some level of granularity where you can specifically select which kind of promotional e-mails you care to receive (i.e. I want e-mails regarding video games, but not mobile phones). To me this enables the customer to help Best Buy determine what is most enticing at any given time, because it varies from person to person and is subject to change. It would be perfectly acceptable if there were a waiting period for notifications to go into effect so people can't opt in after a promotion goes out and then immediately opt out after they get it.

Status: Tell Us More

I have a feeling this is not in place because we of course want our customers to see all of our marketing emails, but I do find this idea interesting. Would anyone else like to see this as part of their My Best Buy account? Make sure to vote for an idea if you like it.

0 Votes

Recommended Products page

Status: Tell Us More
by Valued Contributor on ‎11-05-2014 07:43 AM

I don't normally view this page but one thing I noticed from the start is that what it was suggesting for "top picks for Allison" was totally off the wall as far as correct picks for me. 

 

I feel a remake of this with better cookie analysis could be useful. Just to give an example

 

-It was suggesting dualshock controller chargers for PS4...um...I don't even own a PS4 nor have I ever searched for PS4 information. 

 

My suggestion: When it reads the cookies of browsed items, have it to cross reference to previous orders. For example: I browse PC related items, have it cross reference my order page to see if I have ever purchased PS4 console/or related products. 

 

Also this one isn't so bad, but again a deeper analysis would had made it more realistic. In this example yes, I do browse smart tv's but I always use the site filter to go to the larger televisions as I am always looking for a good price on a larger one. The top pick for me was suggesting a small 38'. by having it showing what was under the filters I use, and the price ranges I look for it could had provided better outputs.

 

Status: Tell Us More

Thanks for the suggestion. Does anyone else feel like we are recommending the incorrect products to them? Make sure you vote for an idea if you like it.

As a consumer and frequent Best Buy customer I think it would be fair if BB could update their product inventory more frequently. In the search for the newest, most advanced, and safest products, BB is slacking, unless of course it is a new electronic device. When it comes to TV stands and accessories they only provide a limited, outdated, and overpriced selection of products. In my recent search for a shelf I found this Peerless Shelf as the cheapest product Best Buy online sells. This shelf is been discontinued, and is no longer being made. This tactic BB is using is outright decietful! 

 

Instead BB should update ALL of their products, like Video Games, Televisions, Computers, Phones, and Tablets, when the newest products become available. Or do not sell the product at all. Now I am forced to either use my BB rewards points for one measly, outdated, and discontinued shelf, or go to Amazon and buy a shelf made buy the same company with updated engineering, saftey features, and more shelving. Most of the shelves are also

 

Guess I will save my $15 in rewards for some candy and soda in the store and take my cash to Amazon. 

 

P.S. I am no English major, but this spell check does not work well.

P.S.S. Spending more money on products should not justify an extended warranty. 

 

 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always working to have the most updated inventory possible.

I have recently Pre-ordered a wide variety of games for my Xbox One (over $1000 MSRP worth) at Bestbuy and currently have them all under the same payment type (my bestbuy card).

 

I think my bestbuy card will be expiring soon now that Bestbuy is switching to Visa cards, meaning my pament type will soon be invalid. There is currently no option to change the payment type for my Pre-orders, and some of them are sold out with no chance of coming back in stock (Black ops 3 Juggernog Edition). So I am really hoping that these orders don't get canceled due to there being no option to change the payment type, Please consider adding this option as it would really come in handy, another great option would be adding the option for a 2nd payment type.

 

 

 

If there is already some way of doing this please let me know.

 

Thank You!

-CK

Status: Tell Us More

So to be clear;  you have open pre-orders that you placed with a Best Buy Mastercard, and you believe your pre-orders will be cancelled when your card changes to a Visa branded card?

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Status: Under Review

I have forwarded this idea onto the business team for review.

Currently, the only way to purchase PSN credits through bestbuy.com is to purchase the physical card and have it mailed to you. Doesn't really make sense to waste the postage and the customer's time when BB could simply sell the code and deliver it via email like most other online retailers.

Status: Tell Us More

Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

I noticed in another thread that a few years ago, Best Buy allowed the use fo @gamers coupons to be used online, and I would like to suggest the same be done for the welcome coupons to GCU, particularly the buy two get one free pre-owned.  In store pre-owned game selections are mostly completely lacking, with the very minimum selection availablle only consisting of poor games that no one else wanted, ultimately killing the use of the buy two, get one free pre-owned coupon.  The pre-owned coupon was a big reason for my membership with GCU, so it's bizarre that online inclusion is not available and disappointing that this was not clearly explained when signing up for GCU.  Thanks!

Status: Acknowledged

After looking into this I did confirm that these coupons are in store only, and the business team has no intention of changing at this point in time.

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