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With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Status: Under Review

I have forwarded this idea onto the business team for review.

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!

i have an item in my wish list that is currently backordered 4 to 7 weeks.  it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"

 

i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.

 

hope other customers agree and make this happen! especially around the holiday season.

Status: Tell Us More

This idea has been brought up in the past, but there wasn't enough interest for it to be moved forward. I personally really like the idea, and would love to hear from others on this. Make sure to vote for an idea if you like it.

Why has Best Buy taken away points earned for special financing?  I made a purchase for $249.99 and never recevied points due to selecting 6-month financing.  Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy?  This policy is not posted anywhere on the store fronts or by the registers.  How is this ethical?  Til this policy is made known in the store and online, points should be given to customers accordingly.  This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers.  Please fix this Best Buy, or show your customers the policy!

Status: Acknowledged

@vaan285, at this time we will not be providing My Best Buy points for Special Financing purchases.

Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.

 

Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.

 

I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.

 

I thinks it's been suggested before but a system update in general is probably past due.

Status: Acknowledged

Thanks for the input on this idea.

Add more detail to myBB pages

Status: We Did It!
by Keen on ‎09-26-2014 01:26 PM

Today the myrz.com website was shut down.  Now everything is folded into bestbuy.com.  However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.

 

Please add to the new Point History page:

 

  1. Expanded details for each transaction that show what we purchased.
  2. What the Order Number (and in store receipt equivalent) for each purchase is.
  3. The ability to print out these details, so we can essentially print out replacement receipts for our past purchases.

These are all features that existed on the myrz.com site.

 

Also add a new page that lists all My Best Buy promotions that are currently happening.  This was another feature of the myrz.com site.

Status: We Did It!

I did hear back on this and was informed that these features were added back on 10/1/2014. Thanks for the feedback.

Allow Product Reviews to be updated.

Status: Tell Us More
by flagrant99 on ‎04-08-2015 12:12 PM

1. Add a link to all reviews submitted under an account. Link the reviews to the account rather than an unlinked handle.

2. Allow reviewers to update a previously submitted review.

Status: Tell Us More

Would anyone else like to see this change to our product reviews? Make sure to vote for an idea if you like it.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

From what I`ve been reading directly from BestBuy spokespeople you`re trying to strengthen your online presence & increase sales volumes on BB.com. Although, I live in area where BB stores are reachable in 30 minutes or less by car not everyone has that access. I don`t understand why a customer can`t join GCU thru BB.com or MyBB in fact I think it would solve alot of issues that arise & clutter the forums. It would link the MyBB account correctly & the address/phone # would either already be on file thru MyBB or the customer would be responsible for providing. With the high cost of gas distance has to be considered & why would you wanna lose a 2 yr committment for $120 over not being able to provide online sign up access. Outside of sign up GCU can be do thru BB.com it just makes sense.
Status: We Did It!

Thanks for all the input on this idea. Gamers Club Unlocked memberships can now be purchased on BestBuy.com.

I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping.  3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.

 

A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.

 

 

Status: Acknowledged

Thanks for the suggestion.

Why does BB allow users to review items that haven't even been released?  Take a look at the preorder games and most already have a few reviews.  What is the point of that?  User reviews are supposed to be a usefull tool for the consumer to judge if they want to buy something or not.  When you allow reviews to be posted on something nobody possibly has any hands on time with you devalue the entire review and star rating system.

Status: Acknowledged

I did hear back on this, and although this isn't changing at this time, it could sometime down the road.

To better serve customer service Best Buy should implement a live chat customer support feature on Bestbuy.com to help handle problems/general questions in regards to orders, adjustments, and price matches.

 

The phone support system is very dated and always problematic due to constant disconnects when transferred and then several reps not understanding what we are trying to explain in certain situations. And in regards to price matches and adjustments it would make the process more smooth, faster, and less painless for the consumer. There are several pros to having a live chat support feature on the bestbuy.com website:

 

  • It would give Best Buy another option to customer support taking some of the burden being completely on the phone reps decreasing wait time to customers.
  • Customers could reference specific pages or policies on bestbuy.com website to the live chat support rep by being able to link the pages in the live chat session.
  • Price matches and price adjustments process would be more efficient and less time consuming by the customer being able to post the best buy item product page and the product page of the store they are price matching much faster and more convenience by being able post the link of those pages inside of the live chat session with the best buy reps.
Status: Acknowledged

We do provide live chat on our website, and these agents can provide policy information and post-purchase price matches.

I was trying to find an SSD that I purchase from a near by Best Buy store the same day.  Unfortunately, after fishing around for a while trying to find one that was in stock in a near by store, I gave up and ordered one from Amazon.  I had it the next morning.  If there had been a way to limit my search to only items available at stores near me, I would have just gone to the store picked it up.  I would prefer to support my local store, but it is currently time consuming and difficult to tell what is actually on the shelf at a particular store.

Status: We Did It!

Thanks for the input on this idea. This is now an option on BestBuy.com.

Best Buy is no longer found with the likes of Apple.com, GameStop.com, and TigerDirect.com in Discover's cashback bonus portal for their card members. The portal, called Discover Deals, lets customers be referred to partner sites and in exchange for using the stores linked, the customer will get 5% Cashback bonus or more, rather than the standard 1%. BestBuy.com was part of this for years, offering the common 5% incentive as Apple.com and GameStop.com still offer.

It was a great system that got me buying lots more from Best Buy, but while the other companies have stayed, Best Buy backed out. Please bring it back to the Discover Deals portal alongside its sensible competitors.
Status: We Did It!

@CannonO, Thanks for letting us know.

$3500 is a lot to spend throughout the calendar for the average consumer in one store.  I've seen topics that gave the idea of an annual membership fee for certain tiered memberships.  It would be a great idea to see dollars spent carry over to the next year if you happen to max out the $3500 this year.  I know that this year in particular I will max out the $3500 for Elite Plus and the money that is spent during Christmas time will not count toward dollars spent for next year.  This would be a great benefit to entice customers to keep spending and a piece of mind knowing their dollars aren't going to waste toward tiered memberships.  I hope other customers and My Best Buy members agree!

Status: Tell Us More

I believe this idea has been posted in the past, but I would still like to hear what others think about this? Make sure you vote for an idea if you like it.

Pre-Order Overview for Games

Status: Tell Us More
by DimitriGatsiopoulos on ‎08-29-2014 06:44 PM

Hey guys, I have this idea that there should be a "Pre-Order Overview" Page on BestBuy.com and My.Bestbuy.com. It is similar to the Points overview but instead it keeps track of all your online and in-store pre-orders of games and products. I currently have 14 games pre-order. A few I pre-ordered last year after E3 and these games are set to release sometime in 2015.

 

I think there are some games I have pre-ordered but can't remember which. I now have to go search my Points Overview and figure out what games I have ordered and which have not released yet. By having an area dedicated to pre-orders I could view and keep track of games and products that I have already recieved and games that I have ordered and their release dates when they are announced. Having the release date is a must becaues so many games are getting delayed it would be useful to know if a pre-order has moved.

 

Organize it from whichever game is about to release to the games which are furthest away or have no date announced yet. This would be the 2nd most useful tool to me besides my points overview. Even making it a Gamers Club or Gamers Club Unlocked tool would work. Just make it already!!!!! PLEASE!!!!!

Status: Tell Us More

Would anyone else like to see this idea put into place? Make sure you vote for an idea if you like it.

I don't like how we have to retype our gift card number plus pin each time we want to use our gift cards for online purchases. Can you guys make a feature that will allow us to add our gift card balance like my best buy certificates automatically to our online purchases at checkout?

Status: Tell Us More

Overall I do like this idea. I am concerned about problems that might arise by situations where a customer has given a gift card associated with their account to someone else. Would anyone else like to see this idea put into place? Remember to vote for an idea if you like it.

Hello,
I have tried and tried to get Best Buy to get your affiliate CowBoom set up so it can accept Best Buy Gift Cards. It is incredulous that a Company Owned by Best Buy and who holds contests giving Best Buy Gift Cards refuses to accept them in exchange for payment. To make matters worse CowBoom "Your Company" Accepts Amazon Gift Cards but not your own. It makes it seem as though your saying BB GC's aren't worth anything compared to your competition. You really need to get this corrected and start accepting Best Buy Gift Cards at CowBoom immediately!
Status: Tell Us More

I have to admit it is strange that CowBoom would accept Amazon gift cards as payment and not Best Buy gift cards. Would anyone else like to see this happen at CowBoom?

Best Buy really needs to be more competetive here. Think about it; "Get the best new games... a day or two after you would get it from any other retailer!"

 

How does that sound from a marketing stand point?  Currently this is what Best Buy is doing. These games are typically in your warehouses at least a week before release and yet even for Elite Plus members you aren't shipping till late Monday afternoon for Tuesday releases (I recently posted in the gaming forum about issues of Best Buy not even shipping expedited for Elite Plus members who have chosed it as well).  

 

Even if this was only an additional "perk" to being a Gamer's Club Unlocked member (paid membership), this is something that Best Buy should be looking into to significantly improve their standing compared to other retailers. 

Status: Tell Us More
Thanks for your thoughts on this, and I would like to hear from other customers if they have any thoughts on this idea. I can tell you that when we can ship a new product out is not always a decision that is ours to make.

Release Day Delivery for GCU members

Status: Tell Us More
by Mindphaser on ‎09-11-2014 01:38 PM

Release Day Delivery (similar to what Amazon offers with Prime) should be a perk of Gamers Club Unlocked membership. I understand you want to drive foot traffic, but offering only slow or expensive shipping is a poor way to drive store foot traffic from a customer satisfaction perspective! Surely you must realize this.  I'd be willing to pay even more for GCU if it included guaranteed Release Day home delivery.

Status: Tell Us More

Thanks for the suggestion. I can't imagine anyone not being in favor of this idea. Is there any additional feedback on this idea? Make sure you vote for an idea if you like it.

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