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New Idea

Need a few more ways to search for computers

Status: Acknowledged
by geeksalive on ‎08-11-2014 03:32 PM - last edited on ‎08-12-2014 10:58 AM by Senior Social Media Specialist Senior Social Media Specialist

Please add the ability to search or sort computers by MAXIMUM upgradeable amount of memory and/or the number of user-accessible memory sockets. (This is necessitated by the trend toward one-memory-slot computers and even completely nonexpandable RAM memory.)

Also, please add the ability to exclude from searches those laptop & tablet computers, and phones, which lack user-replaceable batteries. (This is necessitated by the trend toward soldered-down / glued-in, non-replaceable batteries.)

 

Also, searching and/or sorting by battery life and/or battery capacity and/or number of battery cells would be useful.

You may reach me at {removed per forum guidelines}

Status: Acknowledged
Thanks for the suggestion.

New Search Filter

Status: Tell Us More
by sfoosball on ‎08-15-2014 12:10 PM

I saw something on a website that I would LOVE to see on Best Buy which is to sort by biggest discount. Sometimes a great deal is better than the lowest price.  For example if a computer is within my budget but not on a fantastic sale, maybe I would go a little outside of my budget for one that is better but REALLY on sale. 

 

The way I would impliment it as an option where price range is now. If a customer wanted to spend X amount of dollars, price range is fine. But if a customer just wants the very best sale price they can get, then it makes more sense to filter by a choice of biggest percentage off and biggest dollar amount but make sure to include rebates.

 

I know a lot of people just like getting a bargain or the best deal.  If the choice is a lower cost item that's $13 off or a higher cost item that's $50 off, maybe you could convince them to go with the higher cost item.  I can see where that would be very helpful especially in TVs where there are so many to choose from that it just might come down to getting the best deal on the best TV.

Status: Tell Us More
I can see many people using this search filter. Does anyone else want this put into place? Make sure you vote for an idea if you like it.

Digital Download Delivery Kiosk

Status: Tell Us More
by Trusted Contributor on ‎10-01-2014 01:16 PM

I try to avoid digital downloads of games/software.  In large part becuase sometimes the servers are very slow.  It can take a very long time.  Sometimes the download was corrupt and it goes belly up after a couple hours etc...

 

I have a good internet connection, but sometimes I simply takes a long time from a lot of factors.  I can download a 5 GB game directly to my Xbox in less than 30 minutes direclty from MS.  Cannot do that when downloading from BB or GameStop.

 

What I would suggest is that Best Buy stores have a Digital Download Kiosk. 

 

Customers can buy a game in the store and download it directly to a USB Drive or an SD card.  Along with the intall files it also sends a .txt file containing the Activation Code, which is also printed on the receipt and or sent in an email.

 

This could have other benefits such as extra sales of large USB Drive and SD cards.  Point of Purchase as it were.

 

Customers could have a hard copy back up of their software

 

A kiosk could be linked to Best Buys Servers via a T3 or faster for very fast transfers

A kiosk could be loaded up with thousands of titles for download.  

Best Buy could see increased sales of older games without taking up shelf space.

 

A Customer could purchase a number of games on line and then come into the store and get them all at once.

 

Now I don't know if you can install a game to PS or Xbox from a jump drive.  If you cannot then this would diminish the value.

Status: Tell Us More

I like this idea. What are others thoughts on this idea? Make sure you vote for an idea if you like it.

As a consumer and frequent Best Buy customer I think it would be fair if BB could update their product inventory more frequently. In the search for the newest, most advanced, and safest products, BB is slacking, unless of course it is a new electronic device. When it comes to TV stands and accessories they only provide a limited, outdated, and overpriced selection of products. In my recent search for a shelf I found this Peerless Shelf as the cheapest product Best Buy online sells. This shelf is been discontinued, and is no longer being made. This tactic BB is using is outright decietful! 

 

Instead BB should update ALL of their products, like Video Games, Televisions, Computers, Phones, and Tablets, when the newest products become available. Or do not sell the product at all. Now I am forced to either use my BB rewards points for one measly, outdated, and discontinued shelf, or go to Amazon and buy a shelf made buy the same company with updated engineering, saftey features, and more shelving. Most of the shelves are also

 

Guess I will save my $15 in rewards for some candy and soda in the store and take my cash to Amazon. 

 

P.S. I am no English major, but this spell check does not work well.

P.S.S. Spending more money on products should not justify an extended warranty. 

 

 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always working to have the most updated inventory possible.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

For people like me who are getting confused about their current point balance, I think an extra "running balance" column in the "purchase history" link would be helpful to help members keep better track of their points. It will be like how credit card websites do it.

 

Example:

                                    Amount        Points Earned         Running Balance

 

  • Purchase 3                $20                   20                            85

 

  • Issued Certs               -                   -250                            65

 

  • Purchase 2             $300                 300                           315

 

  • Purchase 1               $15                 15                               15
Status: Tell Us More

This is an interesting suggestion. Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

Would be great to see this item on the long list of pre-order requests.  this would be great for fans of the series and to receive the desk calendar as well.  please add this to the website as soon as possible!  i will cancel my pre-order from another vendor to go with best buy.

Status: Tell Us More

Who else would like to see us have this available for pre-order? Make sure you vote for an idea if you like it.

Remove thumbs down on BestBuy.com

Status: Tell Us More
by gadgeteer on ‎02-16-2013 06:51 PM

When people post reviews online, they are posting their personal experience with a product.  When people go onto their reviews and down-rank them just because it's not something they would personally purchase it actually creates an environment where people don't like leaving feedback/product reviews.   Why not keep things positive and have a thumbs up option and if you don't agree, you don't agree.

 

 

Status: Tell Us More
Thanks for pointing this out. I hear where you are coming from on this, and I would be curious if other people share your feelings on this. Remember to vote for an idea if you like it.
Since November 2014 (about six months), the Clearance and Open Box inventory list will not display more than 25 items per page. The display list of more than 25 items is truncated. This means, View 50 items per page is untrustworthy. Ditto for View All Items, if the number exceeds 25.

Check out this link, for all Apple products at BBY stores within 100 miles of L.A.
Adjust the View size drop down (top, right) to either 50 or ALL and count the actual list size.

http://www.bestbuy.com/site/olstemplatemapper.jsp?_dyncharset=UTF-8&id=pcat17096&type=page&ld=34.053...


On a (barely) related note, I see many Open Box and Clearance items at my local stores that never appear on the website. Many of these actual items have had Open Box status for weeks or months, but never make it online.
Beside the missing items, which I see on display at local stores.
Status: We Did It!

It looks like this was fixed.

0 Votes

Best Buy's online store is lagging behind other online stores. I can't believe we still don't have a way to change our payment method on Best Buy orders. This should be a given and shouldn't even require discussion or voting. Just do it already, Best Buy. It's 2015. Catch up with your competitors already.

Status: Tell Us More

Who else would like to see this functionality added to BestBuy.com?

 

Remember to vote for an idea if you like it!

Wedding gift registry

Status: We Did It!
by conkt21 on ‎03-12-2012 11:18 AM

Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...

 

Thanks,

Connie

Status: We Did It!

So this one has been a long time coming, and I have always thought it was a great idea. We agree that Best Buy is a great place to create a wedding registry, so we are pleased to offer one.  Find more information and to create a registry, go here on BestBuy.com

0 Votes

There is a trend going around where people on various sites are ordering games now and waiting for the day of the sale,they kiow that bestbuy will adjust the price the day of the sale.This is another way stock to get ate up for online orders.

Status: Acknowledged
Thanks for the idea.
0 Votes

Put a search box on your homepage

Status: Acknowledged
by tfillen on ‎12-02-2012 10:45 PM

I find it unbelievable that www.bestbuy.com does not have a search box on it.  You're in business to sell stuff and I can't just go to your homepage, put what I want in a search box, and see what's available?  Really?  You need to change that before your brick and mortar stores AND your online store go under.

Status: Acknowledged
I was surprised to see this idea, and for a moment thought something was wrong with BestBuy.com. I should point out that we do have a Search box at the top of BestBuy.com's home page. Thanks for sharing.

Watchlist

Status: Tell Us More
by htz on ‎03-02-2013 05:27 AM

https://deals.bestbuy.com/watchlist

 

This isn't really my idea but I wish this feature worked on the Best Buy website. Currently it only works on items within the weekly AD. I tried it and it is pretty cool having the ability to visually look at previous price history for an item. You can see the lowest and highest price the product was advertised and when. Set up alerts to be notified of a price drop or a certain threshold you could set. Stock status at your closest store and the last price change.

 

 

Status: Tell Us More
I can definitely see the usefulness off this feature, and I was surprised to see that I couldn't just add any product to my Watch List. Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

New Idea Site Main Page

Status: Tell Us More
by Jkloek on ‎05-04-2013 08:41 PM

Post some text on the New Idea page that makes it obvious that separate registration is needed to share ideas. I initially tried to log on to this page using my standard Best Buy.com login, and the login name field is not long enough. When I tried to contact support online via the chat session, that individual couldn't even see what I was trying to see and could NOT assist. Thanks

Status: Tell Us More
It is correct that this forum requires a customer to register before posting, and their BestBuy.com login is not associated with the forum. Would anyone else like to see this called-out at the top of IdeaX? Remember to vote for an idea if you like it.

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!

How to restore/increase business profitability and provide services and products that are really in demand.


Step 1: Accept that the old model of big box high ticket low margin merchandise sales that lead to up-sold high-margin add-ons, cables, and warranty plans is dead and no longer working.  Your shrinking market (the rich, the tech-illiterate, and the naive)

 

Exhibit A: Customers can get the same high ticket Audio/Video products online cheaper (Amazon, newegg, slickdeals, etc.)

Exhibit B: Customers can get comparable high-margin cables and add-ons for 1000% cheaper online (monoprice)

Exhibit C: More online information and ready access has rendered the need for basic product knowledgeable sales staff useless (cnet, hometheater, dpreviews, etc.)

Exhibit D: Improved Product longevity and tech gimmick refresh has rendered warranty plans a waste of money.  You're product buy back plan is a slightly better option if we choose to make the same expensive mistake we did the first time.

Exhibit E: CD and DVD/BluRay sales are dying.  Disk media takes up space, less portable, and lots of content is crap not worth paying $15-40 for. Streaming and download are cheaper, portable, and available from your couch. The only exception to this are console games (see Exhibit C, Recommendation C)

Exhibit F: Geek Squad services are decreasing.  Computer hardware is becoming cheaper, more disposable and less important as data moves onto the cloud.

 

Step 2: Embrace a new model that your customers are already abusing you for and others that should be clearly obvious.

 

Exhibit A: Showroom club membership.  The lure of a customer into a store is no longer a guaranty they will buy something.  Meanwhile BestBuy stocks slow moving expensive inventory that people  armed with a CNET review come in to try, note the current retail market price, take a snapshot with their phone, make a decision about which Audio/Video equipment is better, and then go online to buy the same brand/model cheaper.

 

Recommendation A:  If BestBuy closed, where would people go to try out something they might want to buy?  Magnolia was a decent concept.  Expand not by opening more big-box stores but by leveraging current retail space for club showroom memberships where pre-paid members would get full access to the latest array of Audio/Video/computer show pieces to test and try out. 

 

Recommendation B: open smaller boutique BestBuy show-room and shipping only locations where club members can come in and try products.  Let your showroom club memberships subsidize your limited boutique in-stock inventory.

 

Recommendation C: Allow showroom club members to have items purchased from BestBuy or other online merchants to be shipped to a BestBuy boutique showroom or participating store where the boutique studio can have the Audio/Video items set up in a custom environment based on the member's home theater dimensions/layout so the member can try them out and decide if he wants to keep it.  If unsatisfied, the member can return the item for a refund and purchase another.  Alternatively offer competitive pricing if the member chooses to purchase a comparable item from BestBuy online instead. 

 

Recommendation D: Offer A/V classes on how to properly set up your home theater, what to look for in speakers, receivers, HD TV's and projectors, seating, wall paint, and other items the boutique showroom can be used for to provide an enhanced service to showroom club members and get them exposed and familiar with BestBuy "recommended" products.

 


Exhibit B: Wedding Registry - as another user already mentioned.  More women are becoming tech-dependent and savvy.  More couples are registering at multiple merchants offering more variety to their wedding guests.  This should be obvious.  The 10% off coupon alone on all remaining unpurchased registry items is enough alone to clear some inventory.

 

Recommendation A: Offer wedding, sweet 16, and Quincinera registries to take advantage of the youth and growing Hispanic population.

 

 

Exhibit C: Secondary Game market - as another user also mentioned.  The Gaming industry is HOT and no longer only for kids.  Many Gamers do have to have the game as soon as it comes out.  However, with shifts in the pricing models of console companies and online package add-ons, as well as online rentals, more are delaying purchase in lieu of cheaper prices.

 

Recommendation A: Enter the used Games market and compete with GameStop.  The arbitrage for used games is huge.  Buy/trade in low and sell for 75% or 50% off the original price.  Turn a low margin product into a high margin product. 

 

Recommendation B: More adults are into gaming as they are the grown up kids from the original gaming generation.  However, not all have the time to buy and play the latest games so they delay purchase or seek to rent.

 

Recommendation C: Negotiate with Microsoft and Sony to allow online Map-packs to be sold in stores.  While it is convenient to download them straight to my xbox, I hate that I have to first buy MS points which never match up to the cost of the item and then browse through the horrific menu looking for the download and hope to have a fast enough connection to download and install the pack.  I also hate how I have to have a credit card stored and can't just pay cash making my account vulnerable if xbox or Sony gets hacked...again.


 

Exhibit D: Lens rentals and increase your photography portfolio.  Another user mentioned increasing your brand name lenses for photography equipment.  Seeing as Ritz and some other photography places have shut their doors, Best Buy is a prime location for serving the growing prosumer photography and professional market.  Just about every mid-20's bachelor I know has gotten into photography (not only as a way to meet pretty women) and every new mother I know has also gotten into photography and videography.

 

Recommendation A: Expand your photography line to include more lenses and adaptors for popular brands.  Note: Olympus is going bankrupt, stock compatible lenses or of stable brands.

 

Recommendation B: Rent lenses.  Again, take advantage of the try before you buy market.  The difference here is you can't

try it out just by looking at it.  A good trial requires taking it out for a day or two, hooking it up to your camera, and taking various indoor/outdoor day/night shots with your camera at different settings.  Most of us in the DC/VA area have to drive into DC or at least 20 miles to the nearest lens rental area.  What if BestBuy offered such a service.  Hey now there's a good way to get us in the door and have us paying for something for a change.

 

Recommendation C: The Home Depot DIY effect.  Offer beginning/intermediate/advanced photography courses at your stores.  Surely there are some photography enthusiasts among your employees or just pool from your local social sources such as facebook and local singles sites.  It's a great way to generate a virtuous cycle of new customers that increase their buying/renting interest that can also become a social forum for people to meet, make new friends, and even date.  Best Buy could become the coffee shop of the 20-teens.

 


Exhibit E: Get a real online store.  Your online store has an identity crisis.  Is it an online catalog or an online store?  Why should I go to bestbuy.com when I can get the same thing Tax free and free shipping everywhere else.  The reviews are usually the only thing of value.  Again, people are going to your site just to do research but not actually buy anything. The tax free option may be difficult to overcome but your inventory should be 10-20% cheaper online than in store.  Find out if there are ways to resell and to sell items online without paying taxes in states that don't have a sales tax as well as to states that do.

 

Recommendation A: NewEgg approach: offer black-Friday style discounts on specific items each day.  Whether they are overstocked items or items you are able to pass on deeper savings.  We may not need an extra 8 GB thumb drive right now, but if you offer one up cheaper than any one else, I might be tempted to buy it from you now instead of someone else down the road. 

 

Recommendation B: Train your customer.  This daily deal discount works on the converse side as well.  As with NewEgg.com, which sends daily eBlast deals via email, after viewing these a few times you start to see items that frequently re-appear.  If I know that various quality brand subwoofers that are regularly listed at discount on these emails appear, I may put off purchasing from another online store or big box store because I know it'll show up eventually. 

 

Recommendation C: Quarterly BlackFriday -Give a little to get a lot.  Occasionally take an item that is really in demand and surprise-hit your Showroom club members with a "guerrilla discount" or "discount ambush" (I'm trademarking those if available).  Without notice, send out an email at 1AM PST/3AM CST/4AM EST (possibly randomize the release times) listing a limited time/limited quantity offer of 50-60% off for 24 hours on a specific high demand item.  Something like a Definitive Technology SuperCube I Subwoofer (reg $999) for $499 (100 available - limit 1 per customer). Call of Duty Black Ops 2 (reg $59.99) for $30 (500 available limit 1 per customer).  Sure you'll take an initial hit but like a lottery, you'll make up for it in showroom club memberships once publicity gets out.

 

Recommendation D: The double-dip.  If legal, as a follow up to Recommendation C above, allow unlimited purchases of a limited offering high demand product at 25-30% discount and allow your showroom club members to resell the item on your online store for about the same commission or Amazon or ebay might impose for resellers with free shipping to stores and boutique showrooms.  This adds further value to the Showroom club membership, allows BestBuy to recoup some margin on the sales, and gets more people into it's boutique and showrooms to pick up their new items and anything else they might have happened to forget to buy.

 

The last and most important reason why anyone still actually would buy something from BestBuy as opposed to online is the simple necessity of "I need it right now and I can't wait for shipping".  Boutique and in-store inventory should always be low but only swell during times when this might occur for a particular product.  Hint: new TV's the day before and day of the SuperBowl or other major televised events.  Another option would be to offer more of those airport kiosks near red-box kiosks to capitalize on the after-hours "oh-crap" my disk broke, controller broke, ipod broke, battery died moments.

I have other ideas but this is all I have time for right now.

 

SC


 

Status: Acknowledged
Thanks for the input on this idea.
0 Votes

myTLC Update

Status: Acknowledged
by mspitler2 on ‎09-05-2012 10:33 AM

I don't know about other employees, but I certainly would like mytlc.bestbuy.com to be updated visually and consistantly. It does lack some key features that the regular TLC has on it. Same thing with the MTK on App stores/markets. Its a great app, when it works. But it is not the most consistant. With third party tools that are regulated and upkept by Best Buy, the simplicity can continue!

Status: Acknowledged
Thanks for your input.

Digital Downloads Update

Status: Acknowledged
by Valued Contributor on ‎10-17-2013 07:38 PM

I am suggesting that somehow Best Buy make it so if Best Buy is out of a certain keycode for a digital download ( game etc ) then that product should be listed as "Unavailable"| or "Out of Stock". From personal experience, I have waited OVER A WEEK for a keycode from a "vendor" As of yet, I have not received this keycode so that tells me right there that the system is flawed. 

 

What REALLY confuses me is that the vendor is Activision. I called up Activision and they make out like they send Best Buy codes on a daily basis so they don't understand why there would be any issues on my part. 

 

So yeah that's my suggestion get your system right!

Status: Acknowledged
Thanks for the suggestion, but it is my understanding this should already be happening. If you need help with your specific concern I would suggest posting to the Gaming Support board.

Allow searching customer reviews

Status: Tell Us More
by gadgeteer on ‎12-27-2013 01:44 AM

A feature that I've seen on NewEgg and Amazon that I find exteremly useful is searching of reviews.  When I'm looking for RAM or other computer components, as a Mac user, I can usually type in "Mac" or "MacBook" and see what types of experiences other people have had with that particular component but there's more of a universal use for this feature as well.  For instance, if you're reading a review and you want to know if an issue mentioned in the review is isolated or not, you could type that into the search field.  And sometimes it can even be a great way of finding troubleshooting tips.  Just a thought. 

Status: Tell Us More
I hear where you are coming from on this, and would be interested to hear if other customers would like to see this? You could use Ctrl F on a windows machine, or Command F on a Mac to search each page of reviews for a specific phrase or word. Remember to vote for an idea if you like it.
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