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I was disappointed when I learned recently that another Best Buy store has closed in my neighborhood (store previously located at Novi road, Michigan).
When thinking about possible paths for the company to differentiate itself and strive under the competition of "virtual" companies like Amazon I came up with this idea of launching a branch of BestBuy called UX that would offer 2 options:
Lease one of BestBuy's offices in a commercial building and use any item from your stock to experiment advanced technology. The company could offer for instance 1/2 day, weekend, week, or monthly UX packages.
Lease any BestBuy UX equipment for similar periods as described above to be used by the consumer somewhere else.
I say that because this could improve overall sales of the company through leasing rates and increased purchasing rates after enabling enhanced user experience. This could also help by positioning the company towards the "service" business and still leveraging what the company can do best today: a "brick-and-mortar" dream place that offers the best experience to consumers that are passionate about electronics. I wanted to share this idea because I really admire your company.
Status: Tell Us More

Thanks for the clarification on this idea. With the increased costs in space and inventory I highly doubt we would put this idea into place. Would anyone else like to see something like this at our stores?

Just as I titled it: I think it would be great to have Geek Squad Protection on computer hardware such at processors, graphic cards, and so forth.

 

I have had personal experience where a warranty has saved my butt financially when a computer component has failed. Just a few months ago my power supply "blew up" in my PC and luckily it was insured- but when my power box went out, it damaged my graphics card which was not insured.

 

Now I am debating whether to buy a graphics card at Best Buy where I can get it cheaper than anywhere else thanks to being an employee but not having it insured... or spending full price on it and adding a protection plan with it from New Egg and covering myself in case it goes out. I'm a gamer and video editor in my spare time so graphic cards don't come cheap- it's a major bummer that my one is failing.

 

Adding a protection plan on PC hardware would be super beneficial in my honest opinion. I have helped many customers who were building or upgrading a computer and while my store doesn't have a great selection with components... having it insured in case something like what happened to me or others really takes a lot of stress off of our shoulders.

 

Sure customers could purchase their components elsewhere- but being able to have the product in hands and examining it while knowing you can walk out with it that very day can be a huge deciding factor- why not have them walk out knowing they can get a free replacement (If you purchase the protection plan for it of course) in case it fails?

 

Status: Tell Us More

This is an interesting suggestion. Would anyone else like to see us offer Geek Squad Protection (GSP) plans for computer hardware? Make sure you vote for an idea if you like it.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

Expand services at Best Buy

Status: Acknowledged
by daibulu on ‎01-23-2015 08:00 PM
My Best Buy has made changes in appearances. Good. What they really need to do is expand services by offering various classes. Charge for these. Maybe offer 30 to 60 min sessions on products they sell. Not everyone likes to learn via a Manuel. Much of their staff is standing around and they could be productive and generate income.
Status: Acknowledged

After looking into this further I found we do offer trainings and classes in our connected stores in ten states. These are provided through our Geek Squad Solution Central located in the center of these stores. To learn more about these offerings go here.

0 Votes

There is an incredible opportunity to expand the camera experience shop in a Jacksonville, FL location. There is not a single camera store in the entire North East FL area and this would be a serious opportunity not only to increase sales but to increase Best Buy's value stock in photographers minds. I haven't yet visited one yet but anything is better than what we have now.

Status: Tell Us More

Would anyone else from this area like to see us put a Camera Experience Shop in this location? Make sure you vote for an idea if you like it.

It is a rather simple concept but I understand there could be problems with it I have yet seen. I don't always have the time and know when I'll make a purchase and me being able to know I could get a certificate to use on a in store purchase would be great as well. A notifcation can appear that says EM12 has enough points to get a certificate and the person doing your transcation can say you have enough points to get a certificate which would remove $ from your purchase. Else wise I have to go online with my desktop redeem it then go to the store. This would make things easier on some people who don't have smartphones and aren't willing to learn how to use them.

Status: Acknowledged

@EM12, thanks for the clarification. Our associates should already be able to view this when a My Best Buy member is checking out and should be suggesting they us their points/certificates towards the current purchase.

Best Buy sells phones locked to MVNOs, but when I tried to trade in an MVNO-locked phone at my local store I was told that it wasn't on the list of allowed carriers and the trade-in was rejected. Several retailers offer trade-ins for phones locked to "other" providers outside of Verizon, AT&T, T-Mobile, and Sprint. Any reason Best Buy can't offer this too?

Status: Acknowledged

I could just be your area. What is allowed to be traded-in varies from one area to the next given each of our stores must abide by the local pawn shop laws when accepting items for trade-in.

For people like me who are getting confused about their current point balance, I think an extra "running balance" column in the "purchase history" link would be helpful to help members keep better track of their points. It will be like how credit card websites do it.

 

Example:

                                    Amount        Points Earned         Running Balance

 

  • Purchase 3                $20                   20                            85

 

  • Issued Certs               -                   -250                            65

 

  • Purchase 2             $300                 300                           315

 

  • Purchase 1               $15                 15                               15
Status: Tell Us More

This is an interesting suggestion. Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

Best Buy Needs to Change!!!

Status: Tell Us More
by diamonddisc on ‎12-17-2014 12:50 AM

Best Buy needs to make some changes if they want to not lose customers. They have been making several negative changes for a couple of years now and I am getting fed up.

 

1. Why do I have to choose between flexible financing OR rewards? I will just go to hhgregg where I can get 5% off AND up to 24 months no interest financing.

2. Why do I have to spend $1500 at your stores in a year just to get the normal 30 day return policy offered by every other company for free? 14 days is a joke.

3. What kind of a joke is 10% or 25% extra rewards for Elite/Elite Plus members? So if I spend $5,000 at your store, I get an extra 1250 points ($25)? Again... what a joke. At least change it to 25% and 50%, it should really be 50% and double points for Elite and Elite Plus respectively.

4. I bought a game for $60 when it first came out. With my 20% off for GCU, it was $48. Within a month of release the game went down to $45, so I called for a price match. I was told that I would only get $3 back because I paid $48 and that I could not get 20% off the price matched price. So GCU is essentially of no value. I would be better off not having GCU and just wait for the game to go go down (most do within 30 days) and get the price match? I could have gotten the $45 price match without having GCU and saved myself $120 for the membership. The 20% off needs to apply to price matching as well because GCU is a PAID membership. If this is not changed, I see no value in the service.

Status: Tell Us More

Would anyone else like to see these changes? Remember to vote for an idea if you like it.

Can someone please post a sample video or video screenshot that can be used to asist customers who are still have trouble getting the PAID Gamer`s Club Unlocked(GCU) 10% bonus perk added in-store correctly. It is a tricky process even for the reps who know what they`re doing & for those who are unaware they just say nonsense like "it`ll show up at the end", "it doesn`t apply during promos like 50%/100%" or "I don`t know what happened".

Either a very simple sample before non GCU trade in screen & after GCU is correctly added screenshot. Or even better how about having Hubert Joly take in a stack of 5-6 of last years high profile games & allow him to attempt a trade in at a store far away from BB HQ that doesn`t know he`s coming. Bring the secret cam crew & enjoy the show.

I`m sure he has a paid GCU membership right? I mean where else would BB`s CEO buy games from even if not for himself certainly he has friends/family with children and/or children himself and the must have some interest in games.

This issue has been going of for YEARS and yet almost every week there`s no shortage of people posting losing out on their 10%. This issue rarely if ever happens at GS in fact their reps actively promote the benefits including getting out the calculator to show the savings. How can you possibly compete if your reps aren`t willing/able to meet the standard of knowledge of the program(which is $120 vs $15). For $120 it is completely UNEXCEPTABLE for this issue to have lasted tbis long AND when a customer who knows the perks & request a manager but even the management staff is being reported as failing too.

Screenshots and/or video that combined with better trained/informed staff is seriously needed. Even when you had game reps this happened to frequently. Failure plain and simple failure.
Status: Tell Us More
Would anyone else like to see us post a video on this subject? Make sure you vote for an idea if you like it.

After seeing how aggressive Amazon is being towards offering the closest thing to online ordering & instant gratification why not beat them to the punch & at their own game. Cost would need to be the 1st thing to overcome & by simply offering an Amazon Prime copycat service that should provide quite a chunk of revenue/profit needed to fund the service. That can be found in this existing Ideax thread( http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/Offer-a-service-to-compete-with-Amazon-Prime-and-or-...

My idea is to attack three different ways offer the customer the best option for them. Have 24/7 electronic access "drop boxes" located at every store that allows customers to order online & pick up there at their convience. The order paperwork should have a barcode which allows partial access, followed by a combo of face, ID, payment and/or thumb/finger scan. Once confirmed the correct item box opens allowing the customer access to their purchase.

Work a deal with UPS/FedEx or Independant Contractor Couriers that do direct drive same day "local radius" shipping. As a courier myself I know a single driver could handle a pretty large area knocking out several hundred deliveries per day. Several drivers leaving stores/warehouses going straight to customers homes/employment would really be a game changer.

Finally, have the drop boxes located at major shopping hubs or areas of convience that would be setup by employees daily and/or UPS/FedEx/IC Couriers. The customer would be able to chose the option best suited for them by paying an a la carte fee, having the BB "Prime" service or a simple BB "Prime Light" which would offer a fraction of the full service benefits paid all at once or monthly.

There`s definitely alot of "moving parts" for this to work but the foundation of the idea is sound. If put in place correctly your current B & M competitors will be scrambling ro catch up while online only ones would need to greatly increase cost ij order to compete negating their edge.
Status: Tell Us More

The logistics in putting this into place would be crazy. I do see that we are currently testing a version of this idea in some areas. One store that our version is being tested in is our store in Union Square NY, NY. Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

Adaptation for online Video Game Trade Ins

Status: Tell Us More
by on ‎08-14-2014 11:56 PM

As a way bring in foot traffic & cut short the time between a customer mailing in games & recieving the giftcard I have a possible solution. Give the customer the option to mail them to their local store and/or drop them off via the previous Ideax found here( http://www.forums.bestbuy.com/t5/ideas/v2/ideapage/blog-id/IdeaX/article-id/4942/page/2#comments). The process for the customer will be greatly expedited allowing them to begin re-investing their credit back into their local stores which makes BB more competitive.

 

 

I realize this added volume will mean more work for the local store reps(too bad there`s no dedicated game reps) & there will be an extra step in the store process but this type of service will pay off. The faster the customer gets their credit the faster they can spend which is what BB wants. Now with pretty much every retailer taking trades having the best ways to trade is what will seperate BB from the pack.

Status: Tell Us More
Interesting. Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.

Gamers Club Unlocked

Status: Tell Us More
by diamonddisc on ‎08-08-2014 01:56 AM

I think that this is an idea that Best Buy should consider greatly. I am a hardcore gamer and probably purchase ten games per year or more from Best Buy and that is just for me. I buy plenty of games as gifts as well. So I would say I buy about 15-20 $60 games per year. That a lot of cash ($1000+). I have recently been considering taking my gaming business elsewhere due to the current state of GCU. It used to be such an amazing deal and a great way to reward your most loyal customers. You would get a monthly magazine and $10 for every $150 spent, not to mention the amazing "5 for $100" and "Victory Can Be Pre-Ordered" promotions. Now, the only thing of mention is 20% off new games. While this is an amazing deal, it also is not. Lets take a look. Lets say you buy 5 games per year. Under the old system you would pay $15 for the membership and get $20 per game in certs, plus an extra $20 for spending $300. That's $120 in certs - $15 membership cost = $105. Under the new system, you get $12 off per game plus $10 in certs. That's $22 per game or $110 but the membership costs you $120 instead of $15, so you lose money. Here are my proposed changes to the program. If I don't see a positive improvement to the program soon, I will be switching to Amazon most likely.

 

1. Change the membership cost to something a bit more reasonable and add a one year option. $59.99 per year or $99.99 for two seems fair. That way people are saving money by going with the two year option.

2. Get rid of the magazine. It is pointless now that it is no longer print. I mean, it was nice to get a magazine in the mail every month which is why I still subscribe to GI, but now that it is digital only, it is dumb. By the time the magazine is available, I have known all the "news" for weeks or longer thanks to the internet.

3. Extend the 20% discount to accessories.

4. Keep the $10 pre-order bonus for free My Best Buy members but make it $15 for Unlocked members. Why are the people that pay $120 for their membership getting the same bonus as those that don't? Also, add new games to this list on a regular basis. A good way to do this would be to add new games every quarter. So say, add new games for Jan-Mar, then April-June, etc. There are so many games that I would purchase if they were part of this promotion.

5. Give bonus points for pre-ordering and picking up ANY game within a week of release, not just the ones on the $10/$15 promotion. Say if a game isn't on that promotion, you at least get $5 bonus.

6. Bring back the $10 for every $150 or maybe even $5 for every $100.

7. Get rid of the ridiculous 3 game limit and only ban someone if they are clearly abusing the discount for resale purposes (i.e. you notcie them buying ten copies of every game that comes out). I don't want to have to keeo track of my game purchases and worry that buying a gift for someone might put me over my limit and get my account deleted.

8. Have prizes like GameStop does with their Epic Giveaways (signed games, chance to go to E3, etc.)

Status: Tell Us More

It seems like there is much more than one idea here, but I would like to hear what others think about this idea. I believe we did just change number 7 on your list and you can read about the change here. Make sure you vote for an idea if you like it.

There is no way to compare ear bud sound quality side by side without buying them first.  The reviews are not all that helpful, sound quality can be more of a personal preference.  Also, I think customers would spend more on ear buds if they knew the sound was significantly better.  There is nothing worse than spending $100 on a ear buds to find out that they sound terrible.  I'm not sure how you could set up a demo area like the over/on the ear demo space, but if you could, it'd be a huge competitive advantage.

Status: Acknowledged

Yes, due to health concerns we will never have earbuds that can be tried out prior to purchase.

0 Votes

Fair credit card rate

Status: Acknowledged
by llvis27 on ‎10-31-2014 02:16 PM
Dear Mr. Joly,

I have a great suggestion that may put you heads above all places that offer credit;
Offer a decent interest rate!!!
Take the lead with fair and affordable credit so people can buy!


Not only will you be Best Buy but you will also be Best Pay!!


I often will not make a purchase because I do not want to pay over 20% in interest rates.


Be innovative! Offer a sliding down scale of credit. Start at 10% and slide down the rate as customers start to pay down their credit. 10% until the bill is half paid then scale down the other half to 5%! Let people really purchase your stuff knowing that they can pay it off.


Offer a better rate for automatic electronic payment that is made on time.


Take the lead Mr. Joly.


Consumers are very credit savvy and will know that they are getting a good deal with confidence that they can pay off what they "Best Buy".



Status: Acknowledged

Thanks for the suggestion but our Best Buy branded credit cards are not issued or controlled by Best Buy. We are not a bank, and thus not able to issue credit cards. These credit cards are issued by Citibank, and the interest rate is exclusively set by them. If you want these cards to change you will need to reach out to Citibank.

0 Votes

So I just posted a rant in the forums about a recent best buy purchase attempt and part of my frustration dealt with the in-person service I received at the store.  The lady who was trying to help me must have gotten interrupted more than a dozen times by incoming phone calls to the store while she was trying to help me place an order.  At one point, the distractions caused her to lose my order just as it was about to be placed and we had to start the process all over again.  Each time she would appologize and I could tell that even she was getting frustrated with the situation.  When she asked for another associate to help out by taking the incoming phone calls so that she could focus on getting my order completed, they just gave her that look with a "you want me to do what" expression and were very hesitant to assist because it wasn't part of their job.  As we all know, it is impossible to have two meaningful conversations at the same time.  You either need to have your employees dedicated to helping the customers in front of them or dedicated to answering customer calls on the phone.  Not both, especially at the same time!  This really pushed me away from wanting to come back and shop in the store, especially if I was going to get second or third rate service even though I have a representative right in front of me.  And to be honest, if I have to shop online there is a high likelyhood that I might not shop at bestbuy.com for my intended purchase...  I observed a number of other customer service issues as well while I was standing at the customer service for an hour trying to get my order processed.  If I were in a management position at your company, I would perform the old "mystery shopper" technique on your customer service counter approaching them with different types of questions at different times of the day to see major inefficiencies, inconsistencies and opportunities for service improvement.  The same can be said for your customer service line (which I also had the painful experience of investing over 2 hours of my time to end up with no resolution).  Your customers are what keeps your business alive and if you don't make an effort to serve them better than the competititors will, you are going to lose them and end up as just another struggling retailer with a grim outlook.

Status: Acknowledged

It sounds like this store was understaffed that day. We already have a dedicated person for phone support in our stores. This person does sometimes help with other tasks, but they shouldn't be trying to do both at the same time.

This will add value to GCU customers who spend alot via items that don`t recieve the 20% discount or other perks.

Status: Tell Us More

Would anyone else like to see this as part of Gamers Club Unlocked? Make sure you vote for an idea if you like it.

Maybe I've missed it somewhere and this already exists, but I think it would be useful to have an easily accessible "preferences" area for the My Best Buy account page where a customer can adjust their opt-ins and outs of certain e-mail communications. Even better would be to offer some level of granularity where you can specifically select which kind of promotional e-mails you care to receive (i.e. I want e-mails regarding video games, but not mobile phones). To me this enables the customer to help Best Buy determine what is most enticing at any given time, because it varies from person to person and is subject to change. It would be perfectly acceptable if there were a waiting period for notifications to go into effect so people can't opt in after a promotion goes out and then immediately opt out after they get it.

Status: Tell Us More

I have a feeling this is not in place because we of course want our customers to see all of our marketing emails, but I do find this idea interesting. Would anyone else like to see this as part of their My Best Buy account? Make sure to vote for an idea if you like it.

0 Votes

Recommended Products page

Status: Tell Us More
by Valued Contributor on ‎11-05-2014 07:43 AM

I don't normally view this page but one thing I noticed from the start is that what it was suggesting for "top picks for Allison" was totally off the wall as far as correct picks for me. 

 

I feel a remake of this with better cookie analysis could be useful. Just to give an example

 

-It was suggesting dualshock controller chargers for PS4...um...I don't even own a PS4 nor have I ever searched for PS4 information. 

 

My suggestion: When it reads the cookies of browsed items, have it to cross reference to previous orders. For example: I browse PC related items, have it cross reference my order page to see if I have ever purchased PS4 console/or related products. 

 

Also this one isn't so bad, but again a deeper analysis would had made it more realistic. In this example yes, I do browse smart tv's but I always use the site filter to go to the larger televisions as I am always looking for a good price on a larger one. The top pick for me was suggesting a small 38'. by having it showing what was under the filters I use, and the price ranges I look for it could had provided better outputs.

 

Status: Tell Us More

Thanks for the suggestion. Does anyone else feel like we are recommending the incorrect products to them? Make sure you vote for an idea if you like it.

This is a MAJOR franchise and should most certainly be one of the first new 2014 releases to be added to the $10 pre-order/purchase promo or have $10 instant giffcard attached. There`s now a huge GCU customer base to feed and we`re quite hungry...Just beCAUSE. http://www.gamrreview.com/news/92123/just-cause-3-coming-to-ps4-xbox-one-amp-pc-next-year/
Status: Acknowledged

I heard back on this. At this item there is no plan to add this title to the promotion, and I can say that it is not necessarily Best Buy's call as to what titles get added to this promotion.

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