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New Idea

Best Buy should Bring Back The Victory Can Be Pre-Ordered Promo instead of using the current $10 model it downgraded to. This Year alone many major retailers in the last few months have had distinctly higher pre-order bonus's such as double what best buy is offering and sometime even more then double. Now with The New Generation of game systems and games out now and more to come, the beginning of that system life cycle can be very important for a retailer to want to use and attract upgrading gamers and new gamers to your stores. I have made some comparisons below of some examples of games best buy have and has had preorder bonus's on compared to other retailers bonus's so my point can be seen.


Watch Dog

  • Best Buy = $10
  • Kmart= $20
  • Dell = $25
  • Microsoft Store $15

Elder Scrolls Online

  • Best Buy = $10
  • Kmart = $20


  • Best Buy = $10
  • Kmart = $20



  • Best Buy = $10
  • Dell = $25
  • Kmart = $20


Wolfenstein: The New Order

  • Best Buy = $20
  • Dell = $25
  • Kmart = $20

Now Best Buy didnt even offer a $10 Pre order Bonus to begin with For The Wii U Game "MARIO KART 8" but instead offered $10 Gas Card late in the game while your competitors offered: Dell $25 and Kmart $20.


And those are just examples of some the comparisons. As you can see from the Comparison Best Buy has not once had the Highest Pre-Order Bonus since they downgrounded to the current $10 model. And Those Same Retailers are also offering those same large amount pre-order bonus's on more selection of games then best buy currently is right now as well as they also allow coupons and discounts to stack on top of those pre-order bonus's


Status: Acknowledged
Since this promo has been replaced by our Get 10 promotion we will not be bringing it back at this time. Thanks for the suggestion.

There`s a large segment a customers who get stuck with large amounts of unwanted giftcard credit to other stores that they don`t shop at or don`t want. I know BB previously had a temporary promotion with one of the bigger card swap companies but I think BB could expand it into something bigger & more profitable.




Maybe install a kiosk that would accept the unwanted giftcards & issue a BB giftcard on the spot or a voucher receipt which can be spent in-store or redeemed at the register for a BB giftcard. Obviously, there would be a cost associated with the kiosk so a flat % fee on the transfer would be needed BUT allow a customer to process multiple different giftcards in 1 transction. Too further increase the volume of card transfers offer mybb points on the FULL amounts of each giftcard transferred especially since the customers won`t get any points by using the recieved BB giftcards.



To further enhance profits/revenue associated with the kiosk print coupons/offers on the receipts based upon the amount of the BB giftcard recieved. Allow additional offers to print based on what that specific wants to promote to further increase the value & volume of usage per kiosk.



If the kiosk can be programmed to provide other services that would also allow for additional ways to add revenue/profit per unit obviously go for it too. Maybe try to get sponsered promos on the receipts for products sold in BB.

Status: Tell Us More
Would anyone else like to see some version of this idea? Any thoughts on this would be much appreciated. Remember to vote for an idea if you like it.

There are over 23 million small businesses in America account for 54% of all U.S. sales. Small businesses provide 55% of all jobs and 66% of all net new jobs since the 1970s. The 600,000 plus franchised small businesses in the U.S. account for 40% of all retail sales and provide jobs for some 8 million people.


Best Buy is missing out on a very large opportunity to cater to this crowd.  If a small business customer comes into Best Buy today, the only point of sale solution that is offered in-store is the Square reader or Square Stand.  If a customer does not already own an older iPad the Square Stand is useless as it only operates with an embedded 30-pin connector.  


The solution is for Best Buy to become a Lightspeed POS reseller.  Best Buy would be able to demo how a small business customer could use a Mac and/or an iPad to run their retail store.  If you have ever priced out an actual point of sale system they are incredibly expensive (typically in excess of $4,000 each for a full setup with computer, cash drawer, barcode scanner, etc.) and Lightspeed allows customers to create a feature-rich, scalable point of sale solution for as low as $300/mo for TWO full iPad POS terminals with barcode scanners, thermal receipt printer, cash drawer, credit card attachment and all. Not to mention customers could use a Mac mini ($599 or less) as a back office machine to be able to pull sales reports, manage employees or inventory, etc. (this could also be done from another iPad to keep expenses down).  


Outside of having an in-store demo, it would be beneficial for Best Buy to have knowledgable people around how all of this operates and how to set it up and I think this would present an opportunity for Geek Squad services as most small business retail owners have a lot of on their plate and tend to just care about the solution working more than the actual setup and installation process.  Just a thought. 

Status: Tell Us More
I don't know enough about Lightspeed vs. Square to really make an educated comment to this idea. I would be curious to hear from other customers on this. Remember to vote for an idea if you like it.

Best Buy,


Please make the return policy so it is standard and one clear policy for everyone regardless of membership status.


Electronic items such as digital cameras with memory cards included in this due to the nature of memory cards, computers and tablets and other things should have a 45 day return and exchange period. Must have a picture to prove it is you returning and exchanging the item.


Non electronic items: The kind of the items that are low dollar such as cords and cables, wall chargers, camera cases, computer cases, tablet cases and other types of things that people buy and use, should also have a 45 day return and exchange period. With no picture needed as proof to return and exchange.


Please make it one clear policy for everyone. One standard policy no matter what your membership status is.


It needs to be a set standard for everyone.


You might even gain back custumers and gain new customers.


Status: Tell Us More
I very much doubt we will ever move forward on this idea, but I would like to hear more feedback on it. Remember to vote for an idea if you like it.

There is no way to compare ear bud sound quality side by side without buying them first.  The reviews are not all that helpful, sound quality can be more of a personal preference.  Also, I think customers would spend more on ear buds if they knew the sound was significantly better.  There is nothing worse than spending $100 on a ear buds to find out that they sound terrible.  I'm not sure how you could set up a demo area like the over/on the ear demo space, but if you could, it'd be a huge competitive advantage.

Status: Acknowledged

Yes, due to health concerns we will never have earbuds that can be tried out prior to purchase.

I know Bestbuy is "new" to videogames trades but you've been doing it long enough. The two main issues that have haunted the program are

1- Not getting the 10% bump during ALL trades

2- Not getting the 10% discount on ALL used games in a transaction

It is UNEXCEPTABLE that the "trained" staff denies even trying to correct the issues via override and/or multiple attempts citing "double dipping" when it`s clearly stated that these are PERKS. Even worse, perks of a PAID PROGRAM which is currently failing to live up to your promises and our expectations.


I know for sure you`re aware of how the program works(should work) but at this point it`s clear that it`s not being correctly addressed on the frontlines to the detriment of the program. Since it`s taken this long please give the customers the ability to show the staff where they`re wrong. That way the only remaining issue is resolution vs resistance. A promo board wouls alos show non-members what they`re missing not being unlocked thus serving two purposes.


A game trades in for $10 base, $15 during the 50% bonus and GCU members get another 10% totalling 60% thus $16

A game trades in for $10 base, $20 during the 100% bonus and GCU members get another 10% totalling 110% thus $21

Give out GCU cards that actually state "Don`t forget the 10%" or even better start a where`s my 10% promo.

The 10% not applying to all used games in one transaction or promo already has an unresolved ideax thread. I don`t think the problem is being ignored but it certainly hasn`t been corrected.

Requesting for what we've paid for should not be taken lightly nor should it be okay for store managers to shoulder shrug the problem.

Status: Tell Us More
Since our trade-in of used merchandise is governed by local laws it would be impossible to give general examples for every area of the country. I would like to hear from other users on this idea. Remember to vote for an idea if you like it.

Hello, my name is Ariana and I have an idea for a new service for the Geek Squad. I recently went to a Best Buy and I was hoping to get my scratched DVDs cleaned and fixed, but unfortunately I was informed that the Geek Squad didn't provide such services. But I did make a suggestion to one of the top managers to take my idea into consideration and he told me to also talk about it online (here) so it could have a chance to become a reality.


I just got off the phone with a very kind woman from a customer service line in relations to the Geek Squad and she thought my idea was very good and believes it should be a provided service like it is in a good number of video stores. Although I am very well aware that I can just purchase the cranking device that can allow you to do it yourself at home. But I, like many people, don't need to clean my DVDs and/or CDs that often and I would rather leave it in the hands of a professional than to run the risk of damaging my discs even further if I don't know what I'm doing. And there's only so much the classic Peanut Butter trick can do before you have to leave it to a professional.


Before visiting my local Best Buy, I thought about asking a friend where I could have my DVDs and CDs repaired and I thought to myself that they would more than likely tell me Best Buy's Geek Squad. It felt like a no-brainer until I visited a store and found my idea to be incorrect.


I'm sure I'm not the only one here who feels like there should be a place to have our precious DVDs and/or CDs cleaned instead of tolerating the damaged areas that takes us out of our movie and/or music experience, so why shouldn't the Geek Squad be that place that saves our treasured discs?


Thank you!



Status: Tell Us More

This is an interesting idea. Would anyone else like to see us provide this service? Make sure you vote for an idea if you like it.

Personal Shopper

Status: Tell Us More
by Valued Contributor on ‎11-12-2013 09:45 AM

I know there used to be this email


at bestbuy. The email was to somebody who would suggest items for you to purchase when you gave them a specific item  to research. I was going to use them again (I've actually used this service several times as they do a decent job of helping you out)


So anyway I found out today that they stopped using this. I assume this is a change with the new November 1st policies. I am suggesting that at least the personal shopper be re-added as this was an item that was used by myself a lot and I'm sure others used it as well!

Status: Tell Us More
Until now I had never heard of this email address, but I'm glad you found use for it. I'm not really sure why this email address is no longer valid, but would be interested to hear if other customers liked using this service? Remember to vote for an idea if you like it.

Would be great to see this item on the long list of pre-order requests.  this would be great for fans of the series and to receive the desk calendar as well.  please add this to the website as soon as possible!  i will cancel my pre-order from another vendor to go with best buy.

Status: Tell Us More

Who else would like to see us have this available for pre-order? Make sure you vote for an idea if you like it.

0 Votes

Upgrade My Best Buy phone system

Status: Acknowledged
by Trusted Contributor on ‎05-13-2015 01:02 PM

I had to call My Best Buy 1-800 number for assistance.


The phone system sound quality is horrible.  It is like making an International call


I was very difficult to understand what the people were saying from all the back ground static.


If I ever  had to rely on phone support for something serious it would be very difficult. 



Status: Acknowledged

It sounds to me like you merely had a bad connection. I've call our 1-888 number many times and have never noticed poor sound quality.

You lost a $100 sale during your Mystery Reward Campaign.  Getting to a Best Buy is a little but of a strectch - so when the stars lined up I made the trek.  The one thing that i did not do was print out my ad.  I had it on my phone, however, your associate could not scan it.  I asked if I could use an airprint printer - he said no.  I asked if you could access the coupon with the account number he said no. His suggestion was that I go home, print it and then come back.


I went to the nearby Target and got what I needed there - I hope this helps in the future....

Status: Tell Us More
Are you stating we should have printers available for our customers to use? Does anyone else have any thoughts on this idea? Remember to vote for an idea if you like it.
0 Votes

Retail printing

Status: Acknowledged
by srinivas_hn on ‎11-27-2013 02:22 PM
Best buy can really benefit by allowing customers to print. Photo printing is a booming business and expected to grow rapidly especially on mobile. It makes most sense for best buy than other retailers as you sell photo gadgets as well. This has lot of potential
Status: Acknowledged

Thanks for the suggestion! I can say that we already partner with a company named Shutterfly to provide printing services to our customers and much more.

as the subject says, would be cool to have a  Best Buy GeekSquad/Black Tie website to check account/file claim etc =)


Status: Acknowledged
Believe it or not, we already do! To track the status of a repair, simply visit and click on the "Track Your Repair" link in the upper right-hand corner of the page. You can also check the status of your service plan coverage on Simply click on the "Support Plans" link at the top of the page, then on the "Log In & Get Started" link on the following page. International customers can also obtain support for their product covered by a service plan through our international support website:

There are many like I that do not get involved in many ways just to buy items to get points and in the process are trying to build up there points for more expensive items.


In the process as example I am not rich but did manage to get to Silver membership, had a hard year and could not spend 2500 to keep my membership status and was reduced back to standared member.


Same applied with trying to save my points and they were taken away within a year.


I like many have used Best Buy for years with a loyalty to this store instead of doing online shopping elseware for the majority of our electronic shopping.


This is very cold hearted on Best Buy's part.


This needs to be changed to no expiration on our points or memberships of whatever statusit mightsit at that time.


I have lost many points and my now now longer membership of silver. I am so disgusted with this store that I am about ready to go elsewhere if this does not change soon!!!!


Granted hey have a great geek squad and black tie warranty  unlike any other store but this does not make up for the losses of many points and membships for many of Best Buys members over the last few years dues to not all can afford to keep up the $2500 spending limit over a calender year.


This needs to be changed!



Status: We Did It!
With the recent changes to our rewards program, that is now called My Best Buy, we no longer annualize member’s points each year. Members, regardless of level, keep their points as long as they remain an active member of the program.

In order for this to be profitable it would have to apply to a larger quantity of figures because of their price. However, the way people are grabbing them up that shouldn`t be an issue. This type of promo addition would certainly locked down the gaming figure sales at BB only there would be no competiton. I`d suggest making this a GCU only promo vs the open $10 promos since that revenue will surely add up too.

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Making it easier to buy

Status: Acknowledged
by Suttonfr3 on ‎12-21-2012 10:58 PM

As someone who normally would not use online purchasing. I was in a Best Buy location today and wanted to make some purchases. After not being helped and not a person in site decided location did not want my business. So I figure I would just go ahead and make my purchases online this evening. So selections were made and proceed to check out. At check out online I am unable to make my full purchase due to my total being 1.39 over my Best Buy credit limit.  Here's my issue the data processing steps in which the program can be loaded into the system to allow customers to check out with multiple forms of payment is not very difficult to load a bring into the web sites ability. Why have I decided to make such recommendations. As a Best Buy stock holder I am finding this very disappointing. When brought up to Customer service rep for the company the recommendation was made to buy gift cards the manipulate the system that way to make my full purchase. So in turn I cut my purchase in half. Food for thought how many people shop online and have to buy less because of this data processing issue with the inability to split payments to make a full purchase.

Place a hold for on-line products

Status: Tell Us More
by lesliead on ‎01-08-2013 10:54 PM

I was one paycheck shy of purchasing an Asus K-series laptop that  was on sale in the online store for an incredible price.

The products was listed on Monday Jan 7th but  by Tues Jan 8th the product was removed from the online store and now there is no way to ever get that product from any retailer for that price.

It would have been nice if the shopping cart had a way for a customer to pay 50% of the purchase  price plus a 3% fee, non refundable.

To hold a product at the price listed for 21 days, this  kind  of service is something I would be very glad to pay for just so that I could have gotten the laptop.

As it stands now , I will probably never be able to get that particular product from any retailer at that price.

Although I wouldn't doubt for a second that I'll be able to find this same laptop on eBay for a lot more money as I am sure that many of them were probably purchased from your store for just that purpose.

Status: Tell Us More
Interesting idea. Its sounds like this would be some sort of online Layaway option. Would anyone else like to see this as an option? Any other thoughts on this idea? Remember to vote for an idea if you like it.

Currently the BestBuy iOS app has an old user interface and does not align well with the new design movement by Apple and other companies. By updating the app to iOS 7 standards, the app should perform better and increase its app ratings and use.


Proposed features:

Update the interface to iOS 7 standards

Scan giftcards with our iOS camera to add them to our My BestBuy account

Allow users to login with their My BestBuy account when first loading the app to personalize user app experience

Incorporate iBeacons in bestbuy stores to promote deals as users approach the store or didn't section within the store

Status: We Did It!

Our app should be updated to the newest version of iOS.

I have noticed that 18-Month Financing is no longer an option for most purchases nearing $1000 or more.  From what I remember from last month or so when I used financing, I was offered 18 months as a pay off time.  Best Buy, get yourself together because you are ruining your customer base!  The business model that you and your competitors do is "follow one another and not be unique!"  I have written about No Points for Financing and now I'm writing about this.  You need to be different from your competitors instead of going with the flow! 


For exmaple, I purchased a camera and used financing to pay it off, and was offered 18 months to finance.  The same camera now is only offered 12 month financing.  When did this occur?  I can guarantee that none of your frequent and tiered customers weren't notified of this change just like the No Points with Financing.  You should be notifying customers of all your changes such as this to avoid the complaints and in-store arguments with managers.


Bring back 18 Month financing for purchases over your original thresholds!

Status: Acknowledged
The no interest financing offers are not ours, but instead are offered by the bank that issues the credit cards that are branded Best Buy. This bank is Citibank and you would need to reach out to them in regards to any concerns you have with their financing offers.
0 Votes

Video Game Trade-Ins

Status: Acknowledged
by rvrazorback on ‎08-04-2015 01:07 PM

I just got a Gamer's Club membership from BestBuy which has been pretty great so far. The only complaint I have about BestBuy's video game program is trading in your games for store credit. I recently went to the BestBuy in Monroe, LA, and wanted to trade in 3 games to go towards my next purchase. I went to customer service where they told me they needed my license plate number and driver's license. I gave the man my license and he had to take pictures of it. Then, he had to take a picture of me as well. I'm not sure if he was inexpeienced or not, but this process took about 30 minutes just to trade in the games. He also told me I'd have to do this everytime I wanted to trade a game in. There is no reason for this. I should be able to walk into the store, hand in my games and give them the membership card, show my I.D., and get my trade credit card in MAYBE 10 minutes. I can understand taking pictures of driver's licenses and stuff when trading in more valuable items like iPhones or laptops, but for video games not worth $60? No. BestBuy should look into Gamestop's video game trade-in system and implement that or something quicker than it is now. 


I'm sorry if something like this has already been posted, but I just needed to share my thoughts on this. Thanks!

Status: Acknowledged

Our stores are required to abide by local pawn shop laws when accepting any item to be traded in, and these laws vary greatly from one city to the next.

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