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New Idea

Best Buy should stock the GH3

Status: Acknowledged
by Gary222 on ‎12-07-2012 02:46 PM

Best Buy never stocked the Panosonic Lumix GH2, even though it has one of the best if not the best price/quality of HD footage of any camera.  It's quality even surpassed that of the Canon 5DM2.  The GH3 will be coming out soon, which is even better, and I think it would be a shame if Best Buy didn't carry it either. I don't work for Panasonic, I just own a GH2 and my next camera is the GH3.

 

"It resolves as much detail as the $15,000 Canon C300 and at a higher bitrate in 24p." Quote taken from this article: http://www.eoshd.com/content/9170/panasonic-gh3-real-world-test-pre-production-firmware.

 

It Best Buy won't carry the GH3 when it carries other Lumix camera, my question is, "why?"

 

Thanks,

Gary

 

Status: Acknowledged
Thanks for the idea.

The Retron5 retro console is in such high demand pre-order are sold out at your competition already

http://gamester81.com/hyperkin-to-release-retron-5-on-december-10-2013/

 

The Steam Machine will most likely become the premier PC console for years to comes.

 

http://www.stuff.tv/steam-box/valve-steam-machine-preview/review

http://www.techspot.com/news/55143-neowin-steam-machine-review.html

http://www.fansided.com/2013/12/28/future-hold-steam-machine/

Status: Tell Us More
Thanks for the suggestion, and I admit these look really nice. Would anyone else like to see us carry these? Remember to vote for an idea if you like it.
0 Votes

TV lag for ps3 gaming

Status: Acknowledged
by xMr-HoMiCiiD3x- on ‎12-09-2012 01:29 PM

I think best buy should put a lag comparison chart thingy idk what but something to let people know whats a good tv with good response because im looking to buy a new tv for christmas and i play on ps3.I want to know what tv is the best for gaming.Thanks.

Status: Acknowledged
Manufacturer's already do this. The higher the refresh rate a TV has the less "lag" there will be when playing games or watching movies.

There are over 23 million small businesses in America account for 54% of all U.S. sales. Small businesses provide 55% of all jobs and 66% of all net new jobs since the 1970s. The 600,000 plus franchised small businesses in the U.S. account for 40% of all retail sales and provide jobs for some 8 million people.

 

Best Buy is missing out on a very large opportunity to cater to this crowd.  If a small business customer comes into Best Buy today, the only point of sale solution that is offered in-store is the Square reader or Square Stand.  If a customer does not already own an older iPad the Square Stand is useless as it only operates with an embedded 30-pin connector.  

 

The solution is for Best Buy to become a Lightspeed POS reseller.  Best Buy would be able to demo how a small business customer could use a Mac and/or an iPad to run their retail store.  If you have ever priced out an actual point of sale system they are incredibly expensive (typically in excess of $4,000 each for a full setup with computer, cash drawer, barcode scanner, etc.) and Lightspeed allows customers to create a feature-rich, scalable point of sale solution for as low as $300/mo for TWO full iPad POS terminals with barcode scanners, thermal receipt printer, cash drawer, credit card attachment and all. Not to mention customers could use a Mac mini ($599 or less) as a back office machine to be able to pull sales reports, manage employees or inventory, etc. (this could also be done from another iPad to keep expenses down).  

 

Outside of having an in-store demo, it would be beneficial for Best Buy to have knowledgable people around how all of this operates and how to set it up and I think this would present an opportunity for Geek Squad services as most small business retail owners have a lot of on their plate and tend to just care about the solution working more than the actual setup and installation process.  Just a thought. 

Status: Tell Us More
I don't know enough about Lightspeed vs. Square to really make an educated comment to this idea. I would be curious to hear from other customers on this. Remember to vote for an idea if you like it.

Personal Shopper

Status: Tell Us More
by Valued Contributor on ‎11-12-2013 09:45 AM

I know there used to be this email

 

BBYPersonalShopper@bestbuy.com

 

at bestbuy. The email was to somebody who would suggest items for you to purchase when you gave them a specific item  to research. I was going to use them again (I've actually used this service several times as they do a decent job of helping you out)

 

So anyway I found out today that they stopped using this. I assume this is a change with the new November 1st policies. I am suggesting that at least the personal shopper be re-added as this was an item that was used by myself a lot and I'm sure others used it as well!

Status: Tell Us More
Until now I had never heard of this email address, but I'm glad you found use for it. I'm not really sure why this email address is no longer valid, but would be interested to hear if other customers liked using this service? Remember to vote for an idea if you like it.

Would be great to see this item on the long list of pre-order requests.  this would be great for fans of the series and to receive the desk calendar as well.  please add this to the website as soon as possible!  i will cancel my pre-order from another vendor to go with best buy.

Status: Tell Us More

Who else would like to see us have this available for pre-order? Make sure you vote for an idea if you like it.

Stop Carrying Netgear Products

Status: Tell Us More
by wolv67 on ‎03-28-2014 07:59 PM

Here's a simple idea I hope others will back me on. STOP CARRYING NETGEAR PRODUCTS. Their support is flat out aweful. I owned their router for less than six months and it died on me. Their support (via email because they won't let you call if you've owned the product for more than 6 months) told me the error was with the product, not me so it was under warrantly. They had me email a bunch of stuff to support and now 3 days later, nothing. I have written them several times asking for follow up, nothing. 

 

It's basically a waiting game because they probably know I'll just go buy a new router since I'm not going to continue to go on without wifi. But my point is this, Best Buy prides itself on carrying quality products. Netgear honestly makes you guys look bad. I have read countless other complaints on the same topic of mine about them on the internet. Here's to hoping you lose a bad product and continue with quality.

Status: Tell Us More
I'm fairly certain we will continue to carry Netgear products, but I would love to hear from others on this. Have other people had poor experience with their support? Remember to vote for an idea if you like it.
0 Votes

Rethink Theft Strategy

Status: Acknowledged
by gadgeteer on ‎05-06-2015 12:04 PM
First, I want to reiterate that I've worked in retail for almost 15 years. Theft or shrink as Best Buy calls it, is a major issue on its own, but the way that a lot of retailers try to "combat" it introduces more problems than it solves:

For instance, in my local store, everything from cameras (even point and shoots) to basically anything Apple is basically little laminated paper tags that say to take the card to a cashier to get the item. Now it sounds simple on paper but recall that Best Buy restructured a year or so ago and the number of key holders in the store shrunk considerably. So now, something simple, like me wanting to pickup something like a Time Capsule (most recently) - something that should be a quick grab and go process has now gone from a 5 minute task to a 15-20 minute task. After multiple calls someone finally showed up, but in reality not everyone's going to wait 20 minutes to buy a $300 router/hard drive do the reality is you've taken one problem and "solved" it but introduced 3 new ones:
(1) the customer experience suffers. I make sure to fill out the surveys on my receipts and give feedback to the stores. But this means the store receives a lower customer satisfaction rate too.
(2) because of the extra complication, you may be negatively impacting sales on Apple devices. In other words, there were plenty of Netgear, ASUS and Cisco routers over $200 in cost and NONE had these same tags. Physical, actual product was available on the floor, so there's always the risk that I go with a cheaper, easier to buy item.
(3) Best Buy could be sending first-time customers (that would normally shop at an actual Apple Store or specialist store like Simply Mac near me) away as none of these stores punish me as a customer for problems that relate to them as a retailer.
Status: Acknowledged

I can promise you we are always working towards the best balance of caution and convenience when deciding how to sell our products.

There is a new market that is rising quickly and it seems only radio shack is aware of this, and this is the DIY hobbyists sector of the market. With the growing popularity of such products as arduino and the raspberry pi, it has become cheaper than ever to build whatever people want but there is a problem with this sector of the market and that is radio shack seems to be the only brick and mortar (with limited products on the shelf) that I can find to get small items such as resistor or wire with online shopping the only other place to purchase these type of items, usually having to pay $5 shipping on a $.50 item. This seems to be an untapped market that has yet to be touched by any big retailers. I also feel that if best buy were to market and sell this market segment, then it would allow more people to become aware of these products and purchase the items. When I tell my friends about electrical hobbyists stuff, the biggest turn off seems to be the online searching for all of the little items needed, but if all of the major needed products were in one place then this would allow more prototyping by the general market such as kids to learn and older folks easier access. By far the biggest advantage best buy is comparable prices to online shopping but no shipping cost to the customer and immediate access to the items wanted. Items would include but not limited to: arduino products, raspberry pi (I know it will take some time) products, remote control (rc) products, electrical wire, resistors, led's, breadboards, switches, buttons, battery packs, lcd screens, capacitors, and ohm meters. Please add items I have forgotten in this list.
Status: Acknowledged
Thanks for the idea.
0 Votes

FIFA 15 BUY NOW

Status: Tell Us More
by abdouprof123 on ‎05-14-2015 06:17 AM
 
Status: Tell Us More

I have no idea what you are specifically asking us? Could you elaborate?

I think we should be able to price match on item that are not on sale from the reatil price. Like apples 85w power adapter on apple and bestbuy.com its $79.00. I found A seller on Amazon selling the same prodtuct for lot less. Has nothing to do with blackfirday deals.  And this also apply for other prodtucts that have the retail price the same before spieacl events.

Status: Acknowledged
Given the nature of Black Friday weekend I can't imagine us matching any lower price found at a competitor. Thanks for the idea.

You guys need to update your information about the new Nokia 1520, it doesn't come with a dual core, it comes with a quad core.  Also, you have the resolution for this phone for 720, this phone is definetely a 1080 phone.  Fix your information!

Status: Acknowledged
0 Votes

I would like to use my Microsoft Bing Rewards points on Best Buy gift cards.  Amounts of $5 / $10 / $25 etc would be great.  Amazon, Gamestop, Target(via Tango cards) are participants, but would prefer to shop at Best Buy. 

Status: Tell Us More

What do others think about this idea? Make sure to vote for an idea if you like it.

Best Buy needs to be the first place to get the newest and coolest tech, period.

 

For instance, when the Galaxy Note II was released on T-Mobile, I went out the day of release to the nearest T-Mobile store and bought it.  I had been waiting for months for it and wanted it as soon as it came out.  It has taken a while for any other stores that sell cell phones to have this phone available.  If it were available at Best Buy on the same day at the same price, I probably would've gone there to pick it up, but it was not available through BB until weeks, if not months, later.

 

A lot of people are looking at the new tech being shown off at CES right now.  Any of us who are wanting to purchase what we see will have to wait until it is available until we can purchase it.  However, if it were to come to BB on the launch date (or even a few days or a week before hand) anyone who can't wait to get their hands on it will come in to buy it.  I personally am interested in the Samsung Vacuum Tube Soundbar and am curious as to how it will sound compared to normal soundbars.  If BB had one set up in store at release (and advertised such) you would be able to get people in to check it out and purchase it right then if it is available at a competitive price.  It would be even better if you could work with some manufacturers (such as Samsung and Sony) to get the products in and available before the official release date.

Status: Acknowledged
I just read through a review of the Samsung Vacuum Tube Soundbar, and I have to agree it looks like an interesting product. I can assure you we do everything we can to get each product we decide to carry to the market as soon as it is possible. If an item is not being sold by us on the launch date it is most often not due to us choosing this. Thanks for sharing your voice on this subject.

Currently, the only way to purchase PSN credits through bestbuy.com is to purchase the physical card and have it mailed to you. Doesn't really make sense to waste the postage and the customer's time when BB could simply sell the code and deliver it via email like most other online retailers.

Status: Tell Us More

Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

0 Votes

Improve Mac Accessory Selection

Status: Tell Us More
by gadgeteer on ‎10-16-2013 10:33 PM

I've noticed that they recently revamped the Mac Accessory section in my local store and it looks great!  There's a lot of new products, but I'm also noticing a lot of redundnacy.  I understand in some instances (like with hard drives) redunancy creates value, as it offers the same product at different price points;  However, overall Best Buy could do a better job on the accessories they pick for Macs;  Here's some suggestions:

 

(1) Rain mStand / Rain mTower / Just Mobile AluRack ;   If you are using your MacBook on it's on, it allows you to effectively "dock" you Mac while at the desk and use it at an angle [ergonomically] similar to that of an Apple desktop;  If using your MacBook with a display the mTower allows you to stand the MacBook up side-ways effectively turning it into a "tower."

 

(2) Macessity Laptuck Pro;  A stand for the Thunderbolt Display with integrated USB 3.0 hub and space below for Apple keyboard - great for the smaller home [office] workspace. 

 

(3) KB Covers - Keyboard Covers 

 

(4) HDMI to VGA Cable; would allow Apple TV to be connected in business conference rooms and/or classrooms where iPad adoption rates are rapidly increasing.

 

(5) Newer, more stylish sleeves for all MacBook sizes ("11, 13", 15") - may I suggest STM Bags Grip for MacBook, Hard Candy Cases Hard Shell Case, Moshi Codex MacBook Case, Tucano Stand Up Sleeve Cargo and/or Mujjo Sleeve and/or SwitchEasy Thins (Magnetic Closure)

 

(6) Belkin YourType Bluetooth Wireless Keypad; Bluetooth 10-Key add-on for Apple Notebooks/Desktops - great for home office, business, and educators a-like.

 

(7) PlugBug

 

(8) RadTech ScreenSavrz iMac Screen Cover

 

(9) Henge Docks Horizontal Docking Station

 

(10) Satechi Premium 4 Port Aluminum USB Hub

 

Status: Tell Us More
Not being a Mac owner I guess I never noticed. Thanks for the suggestions, and I would be curious if other customers would like to see this? Remember to vote for an idea if you like it.

Any chance you can do bigger packs that have more then 25 discs in them? I love the price but would love to see an offer from Dynex competitive to what other manufacturers of blank media have at BBY, 

Status: Tell Us More

Would anyone else like to see Dynex do this? Remember to vote for an idea if you like it.

Wider aisles for DVDs/CDs/Video Games

Status: Acknowledged
by dmrozek on ‎10-12-2012 08:32 PM

One of my favorite things to do at Best Buy is to browse for new movies, music, and video games.  However these aisles tend to me the most narrow in the store!  You can't really look around if there are one or two people already in the aisle.  The problem has only gotten worse with the new store layouts.  Is Best Buy trying to discourage people from buying physical media?   It's especially annoying when you see so much open space around areas that don't really need it - like the cell phone area.

Status: Acknowledged
Thanks for the idea.

while advertising for the companies that has the best rep representing the product it also brings i a million or more people in to your place and on top of it you are advertising companies product so that they get the product out, and you both come otu on top of it because they get there product to the right people and you get the people that you need to get in your place to buy all the rest of the products its like killing ten birds with one stone. While your a electronics store you give free products to buyers at your store who purchase products, and than you are making money from the advertisement or building business relationships with no cost that brings tons of more custoemrs that you ne4ed to your store, and you could do it every week and probably be the biggest electronics store again and make more profits than frys electronics. Because every business needs incentives because of the amount of competition and its the only way to get the customers to the store and if the prices are right and good and at the right location you have sold your business to you rcustomer and know they are only going to go to your store, but since you ar giving free products each week , for advertisement for the other company. You are able to sell them stuff at a ok price and still get them back because of the great things you do and offer so either way it goes with the idea you come out on the top of the situation. And since the company that want sto advertise there product to the right people so it spreads like wild fire because it only takes a couple thousand people to spread your business to a million people with a couple months. I think it would be a great incentives, with business relationships, and advertisement idea with other companies and offers a guaranteed customer ratio every week for the business so you now at least it will pull oy uthrough the hard times either way, AS TO SAY IT WILL KEEP YOU RUNNING IN ANY RECESSION. Alright thats my first idea within a year.

Status: Acknowledged
Thanks for the idea.
0 Votes

efficiency

Status: Acknowledged
by ngrbnelson on ‎10-26-2012 11:18 PM

iam an employee at one of your stores in maryland i was wondering so that sores can get rid of all the open items by maybe working with an auction website like ebay or potentially make our own to sell the open items alot quicker

Status: Acknowledged
Thanks for the idea. As AMP12 pointed out we do already have some partners in this space.
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