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I’ve been following the business for a while, Best Buy has been in somewhat of a slump in the past few years with cheaper prices on the internet and all.  It’s no surprise, when I have personally walked into the store searching for something (a phone charger) only to see that the one I needed was 30 bucks, then searched for a similar product on my phone, only to find I could have it delivered for free for less than 15 bucks.  Now personally I love the business.  I think it is very aesthetically pleasing, the Blue coloring and perfectly tilted yellow price tag logo.  Your associates are often very knowledgeable, and when I walk into one of your stores it is always very neat and seems very “futuristic.”

 

However let’s get back on topic.  You guys are having problems, due to lower prices on the internet and the fact that you guys basically ARE an enormous showroom.  People walk in, check out the great electronics you have, and go home to make an order on a website with another company.

 

My idea to help turn around your business?  Rather than “matching competitor prices even those online” which will still potentially lead to your downfall simply due to the fact you guys probably have much higher overhead than an online dealer, why don’t you change the focus of your business?

 

By changing focus I don’t mean change what you guys sell, but change how you guys do it.  Keep the stores, but try to build better relationships with customers.  I’m talking about find technically savvy, salesmen who know how to design the interior of a house.  Perhaps you guys could team up with a furniture company, buy them out, and change your goals.  Instead of just selling a television set, have someone personally go to a potential customers home, whether it be free of charge or at a fee, and help design a very aesthetically pleasing room.  Even if you don’t hire people, perhaps simply teaming up with city furniture, to sell not only an entire living room, you offer a television with an xbox and sound system that is aesthetically suited to their home furniture. 

 

That is the one thing the internet can not offer, human interaction, and advice on what can be aesthetically pleasing for a home.  Now here are a few problems I can predict.  First you have to hire people with even more skills, not just someone who knows computers or cameras, but someone who also knows how to organize a house or room.  This could potentially cost more money with turnover and all.  Second, you guys will have to expand your market to furniture, and in doing so, you may have more issues, but if you team up, their will be someone to take care of the other aspects of the business. 

Have a team of people ready to enter peoples homes, who can analyze the room size, space capabilities and find the best product that you can have and set it up in their living room, bedroom, and maybe even bathrooms.  You need good salespeople too, because then the problem lies with, what if my salesmen goes, and they look online to find a better price?  Well it is possible for a good salesmen to close the deal, regardless of “prices” as long as it’s within somewhat of a fair price range.

So there it is Monsieur Hubert Joly.  The idea that could potentially change the face of Best Buy forever.

Status: Acknowledged
Thanks for the input.

Get New customer Acquisition By Providing the latest and Greatest Technology

Status: Acknowledged
by arflores82 on ‎10-03-2012 08:27 PM - last edited on ‎10-04-2012 12:29 PM by Senior Social Media Specialist Senior Social Media Specialist

Lately there has been a growing response in entrepreneurship with new technology. New websites created every day for people trying to gain a piece of the consumer electronics business. Best Buy needs to bring back to life of being at the intersection of Technology and Life with "New Exclusive" products. Best Buy needs to be a place you can come into where your able to purchase these "New" electronics that you can not get on-line currently. Which leads me to Kickstarter.com, this is an evironment where entrepreneures show case new technology that people can use everyday in life. The most amazing thing about this is the response to the technology that is being created out there in our world today. Customers are pledging millions of dollars for these start up companys to invent, research and create products that they know we need in our every day life.  Best Buy needs to take on these inventors and entreprenueres through our .com channel and even bring those new technology parts to life into Best Buy.

 

For example: Lets take a look at the E-paper watch and what it has done in 30 days.

 

http://www.kickstarter.com/projects/597507018/pebble-e-paper-watch-for-iphone-and-android?ref=most-f...

$10.2 Million dollars were pledged to purchase this product after it was created

69k people backed this pruct

120,000 Likes on Facebook

31 people/companys bought into the initial run of $10,000 and it sold out in days

 

We are talking about just one product on this amazing website that has created a world wide buzz that Best Buy is missing out on. The time is now and we need to jump on these solutions for our current customers and our Next" generation of customers to turn Best Buy back into being at the intersection of technology and life.

 

 

We need to bring these kickstarter people with thier ideas to Best Buys on-line channel. We need to give them the backing they need to create this diverse/assortment of products. Which will allow Best Buy to become a direct vendor of these new products that the customer demand Right Now.

 

Please take a look into this idea and if you need further clarity please emial me.

 

 

Thanks

Alex {removed per forum guidelines}

 

 

 

 

Status: Acknowledged
Thanks for the idea.

Enter the Geek Zone

Status: Acknowledged
by techbutler on ‎10-31-2012 10:35 AM

For anyone over the age of 40, they remember the days when Radio Shack was nothing more than an electronics hardware store... every wire, resistor, connector known to mankind.  As history has shown of course, you can't sell only those things and expect to survive.  So, instead there are now a fraction of the number of Radio Shacks as there once were.

On the flip side, there are many more Best Buys out there, yet there is still a shortage of retail DIY electronics hardware.

There just is no place to reliably go close by to purchase cables, connectors, adapters, screws, fans, heatsinks, memory, cards, tools, the list goes on.  When you need these things, chances are you need it now for a project you're in the middle of.  These are not things you want to have to order online. This is no different than being in the middle of that home remodel project and having to head down to Home Depot.

Enter the Geek Zone.  The part of the store now renamed that incorporates both the Geek Squad support desk and new retail floor space for the items mentioned above. Geek staff would be the sales staff in the Zone.

Status: Acknowledged
Thanks for the input on this idea.
0 Votes

Windows 8

Status: Acknowledged
by poppie on ‎11-21-2012 11:51 PM

Windows 8 sucks bring back 7 if you and all other sellers of computers would work together you could get 7 back just a thought

in other words quit selling what the public dont want or at least give us a choice

 

Status: Acknowledged
I haven't tried Windows 8 myself, but I do know it would be up to the manufacturers of each computer what operating system they pre-load onto their products. I'm sure it is correct that if every retailer refused to sell any computer with Windows 8 on it the manufacturers would most likely use a different Operating system for their products. To be honest this would be very unlikely to happen. My best suggestion for you would be to reach out to Microsoft and the computer manufacturer's to convey your feelings on this.

Portuguese Version

Status: Acknowledged
by alatraduz on ‎11-26-2012 09:33 AM

Hello All!!!

 

I hope all is doing well.

Please, think about the Portuguese Version for the website.

Always I have a friends or family coming from Brazil, I need to translate.

 

Brazilian People do not speak SPANISH.

 

BRAZIL = Portuguese!!!

 

Thanks in advance.

 

The Translator

Status: Acknowledged
Thanks for the input.

Price match online orders

Status: Acknowledged
by Browninggold on ‎11-26-2012 12:05 PM

Price match when purchasing online

Status: Acknowledged

BestBuy.com already does Price-match under specific circumstances, and only when requested over the phone. To get more specifics on this just go here on BestBuy.com.

0 Votes

Re: Walk Out Gifting Our Stuff (WOGOs)

Status: Tell Us More
by Cartogra on ‎07-27-2013 07:37 PM
Referring to offer in July Black Friday sale iTunes 100 gift card. Per price match guarantee, will not match gift card offers in store. Requires buyer to wait 1 week or more to get card. Gift cards (including BB Gift cards) are good alternatives to people who want to get gifts for someone hard to shop for (sometimes QUICKLY). In the case of iTunes cards, they can buy more products, which can require upgrading storage or even iPads, which can drive sales for stores even more.
Status: Tell Us More
Interesting idea. Would anyone else like to see this happen? Remember to vote for an idea if you like it.

Orange Label subscriptions

Status: Tell Us More
by amarcg on ‎04-25-2013 09:17 AM
When customers sign up for the Internet/Cable/Phone services, they are only informed that it's a free trial period only, and there isn't any kind of documentation or email alerts when it comes upon the end of the trial.
Since this is a subscription, we should be able to provide them with documentation of the purchase, as it doesn't show up in their purchase history.  An email address is required to sign up for it, so we should be able to send out an email with the subscription information and a phone number for them to contact with any questions.

Status: Tell Us More
I like this idea. Do any other employees have any feedback on this idea? Remember to vote for an idea if you like it.
There should be more bonus points for new BluRay releases, like how Best Buy did for Zero Dark Thirty. Don't you think that could promote sales? Maybe instead of giving customers 100 points, you can boost it to 250 points for new releases?
Status: Tell Us More
I can't imagine any Reward Zone member disagreeing with this idea. Any further input on this? Remember to vote for an idea if you like it.

When I shop for my husband, I like to get an entire matching "outfit". For example, I just bought him a pair of VModa headphones. I would like to find a color-coordinated hat and maybe a pair of sneakers as well to 'get the entire outfit'. It would be pretty awesome if, for example, while shopping at Macys.com for sneakers and a top, that a BestBuy.com advertisement appears where the product - let's say a pair of headphones - is color coordinated with what I am currently viewing on Macys.com's site. This would definitely get me to make the purchase!

 

Many times have I gone website to website to find the perfect matching 'outfit', or stroll store to store to store to find the perfect matching 'outfit'.

 

Is it possible to advertise on another's site but have it match up with what the person is viewing? Just a thought. Thanks for listening!

Status: Tell Us More
I'm not sure if this would be possible or not, and if it is it might not be cost effective to implement. Does anyone else want to see this as a reality? Remember to vote for an idea if you like it.
0 Votes

Deal of the Day offers

Status: Acknowledged
by blueshirt410 on ‎03-06-2014 09:13 AM

When Best Buy offers Deals of the Day, which normally is a deal for it is priced way lower than what it normally is, should the product be available? Why should a customer have to wait 5-7 days on a product that could easily be carried in the store? Product shouldnt be offered as a deal if the customer is going to have to wait for it. Offer deals on products that are ACTUALLY available, and if not be willing to offer rainchecks every once and a while, ecspecially to MyBestBuy members who are loyal shoppers.

Status: Acknowledged
Thanks for your thoughts on our Deals of the Day offers. We already should be offering these sales on items we have in stock, but I can say they do often sell out fast.
0 Votes

Improve Mac Accessory Selection

Status: Tell Us More
by gadgeteer on ‎10-16-2013 10:33 PM

I've noticed that they recently revamped the Mac Accessory section in my local store and it looks great!  There's a lot of new products, but I'm also noticing a lot of redundnacy.  I understand in some instances (like with hard drives) redunancy creates value, as it offers the same product at different price points;  However, overall Best Buy could do a better job on the accessories they pick for Macs;  Here's some suggestions:

 

(1) Rain mStand / Rain mTower / Just Mobile AluRack ;   If you are using your MacBook on it's on, it allows you to effectively "dock" you Mac while at the desk and use it at an angle [ergonomically] similar to that of an Apple desktop;  If using your MacBook with a display the mTower allows you to stand the MacBook up side-ways effectively turning it into a "tower."

 

(2) Macessity Laptuck Pro;  A stand for the Thunderbolt Display with integrated USB 3.0 hub and space below for Apple keyboard - great for the smaller home [office] workspace. 

 

(3) KB Covers - Keyboard Covers 

 

(4) HDMI to VGA Cable; would allow Apple TV to be connected in business conference rooms and/or classrooms where iPad adoption rates are rapidly increasing.

 

(5) Newer, more stylish sleeves for all MacBook sizes ("11, 13", 15") - may I suggest STM Bags Grip for MacBook, Hard Candy Cases Hard Shell Case, Moshi Codex MacBook Case, Tucano Stand Up Sleeve Cargo and/or Mujjo Sleeve and/or SwitchEasy Thins (Magnetic Closure)

 

(6) Belkin YourType Bluetooth Wireless Keypad; Bluetooth 10-Key add-on for Apple Notebooks/Desktops - great for home office, business, and educators a-like.

 

(7) PlugBug

 

(8) RadTech ScreenSavrz iMac Screen Cover

 

(9) Henge Docks Horizontal Docking Station

 

(10) Satechi Premium 4 Port Aluminum USB Hub

 

Status: Tell Us More
Not being a Mac owner I guess I never noticed. Thanks for the suggestions, and I would be curious if other customers would like to see this? Remember to vote for an idea if you like it.
0 Votes

Best Buy,

 

I love shopping at your store. But it seems when I have a little bit of extra money to spend, the items I want are not readily available in your store and when I want to be able to pick up in the store, it says Pickup in 7 to 10 days. I don't have that many days to wait. Today I was particularly interested in a surge protector for my dining table area because my office work space is expanding and I noticed that you had a great price on Surge Protectors from Dynex. But while the price was cheap the accessibility to the product was not. So either I'd had to wait 7 - 10 days , or pay a shipping charge plus tax which would make a cheap item even more expensive, or as a last ditch effort which I'd really hate to do, go to another store and purchase a like item at a comparable price. Find a way to fix this because Best Buy is the closest electronics super store to my area and while there is another one that has the name of a food on a fast food menu, it's too dangerous traffic wise to travel to that store and I only do as a last resort. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are already doing our best to have each store stocked appropriately

Product Availability on Web Pages

Status: Tell Us More
by shorawitz on ‎02-19-2015 05:27 PM

It would be great if there were an option to filter the view of products that were in stock at the local store(s) selected by the customer.  That way, we wouldn't have to wade through pages and pages of product links in order to find out if you have in stock the product(s) we want at our local store.

 

Sometimes, (and by sometimes I mean most times) I would like to get a product that same day by just looking online at your website and finding what's available at my local store.  Otherwise, what is the advantage of buying from you as opposed to one of the many other online retailers and to add to the mix, I wouldn't have to pay sales tax if I bought from an online retailer from out-of-state.  If I have to have Best Buy ship the product I desire anyway, why not buy it somewhere else and save a little money.

Status: Tell Us More

I believe a version of this idea has been posted in the past, but I would like to hear if anyone else would like to see this as a reality? I should point out that you do have to pay taxes on purchases made through online retailers; the taxes are collected by the online retailer, but you are responsible to pay the taxes on these purchases when you file your taxes. Make sure you vote for an idea if you like it.

There are over 23 million small businesses in America account for 54% of all U.S. sales. Small businesses provide 55% of all jobs and 66% of all net new jobs since the 1970s. The 600,000 plus franchised small businesses in the U.S. account for 40% of all retail sales and provide jobs for some 8 million people.

 

Best Buy is missing out on a very large opportunity to cater to this crowd.  If a small business customer comes into Best Buy today, the only point of sale solution that is offered in-store is the Square reader or Square Stand.  If a customer does not already own an older iPad the Square Stand is useless as it only operates with an embedded 30-pin connector.  

 

The solution is for Best Buy to become a Lightspeed POS reseller.  Best Buy would be able to demo how a small business customer could use a Mac and/or an iPad to run their retail store.  If you have ever priced out an actual point of sale system they are incredibly expensive (typically in excess of $4,000 each for a full setup with computer, cash drawer, barcode scanner, etc.) and Lightspeed allows customers to create a feature-rich, scalable point of sale solution for as low as $300/mo for TWO full iPad POS terminals with barcode scanners, thermal receipt printer, cash drawer, credit card attachment and all. Not to mention customers could use a Mac mini ($599 or less) as a back office machine to be able to pull sales reports, manage employees or inventory, etc. (this could also be done from another iPad to keep expenses down).  

 

Outside of having an in-store demo, it would be beneficial for Best Buy to have knowledgable people around how all of this operates and how to set it up and I think this would present an opportunity for Geek Squad services as most small business retail owners have a lot of on their plate and tend to just care about the solution working more than the actual setup and installation process.  Just a thought. 

Status: Tell Us More
I don't know enough about Lightspeed vs. Square to really make an educated comment to this idea. I would be curious to hear from other customers on this. Remember to vote for an idea if you like it.

Currently the Mac Pro is only available online.  I could understand, when it first came out, making it online only, as you could not get your hands on them because they were back ordered by several months; However, with improved availability, I would love to see Best Buy expand it's in-store assortment to include the Mac Pro.  I find it weird that Best Buy would carry the $2500 MacBook Pro with Retina but all of sudden the Mac Pro is not worth carrying even though it's the most powerful and customizable Mac Apple's built-to-date.  

 

I would love to see Best Buy pilot selling the base model Mac Pro in select stores - maybe start with the top 50 or 100 Mac-selling stores and see how it does and expand from there?  

 

Entry-Level Mac Pro | Model: ME253LL/A | SKU: 2680016

3.7 GHz Intel Xeon E5 Quad-Core; 12GB of 1866 MHz DDR3 ECC RAM; 256GB PCIe-based Flash Storage; Dual AMD FirePro D300 GPUs (2 x 2GB); Six Thunderbolt 2 Ports; Four USB 3.0 Ports; One HDMI 1.4 Port Supports up to Three 4K Displays; 802.11a/b/g/n/ac Wi-Fi; Bluetooth 4.0; Unique Compact Cylinder Design; Mac OS X 10.9 Mavericks

 

Status: Tell Us More
Would anyone else like to see us carry the Mac Pros in our stores? Make sure you vote for an idea if you like it.

Employee discount

Status: Acknowledged
by zachm on ‎10-15-2012 03:14 PM

You should offer Premier Silver customers the Employee discount one day a year. Not on a Sunday. Maybe like middle of the week.

Status: Acknowledged
Thanks for sharing.
0 Votes

Back in January, Apple announced a "SIM-free" unlocked model that their retail stores would be the sole, exclusive carrier of.  I think there's a large opportunity (especially in the southern U.S. markets) for Best Buy to sell Verizon iPhones without a contract. Verizon iPhones are shipped unlocked and can be used in countries where carriers use GSM-based SIM cards. At present, most Best Buy stores will refuse to sell iPhones without a contract or comparable NEXT, Edge, EasyPay plan because the stores don't profit as much on the back-end; However, I'd be willing to bet that Best Buy is leaving a lot of money on the table in terms of revenue from customers that would otherwise shop at Apple to get this device. Another plus for Best Buy is that Best Buy easily outnumbers the total number of Apple Stores by at least 3x the volume. If you put this in markets where there are no Apple stores, you fend off online sales of this model and redirect those customers into your stores (especially if you take into consideration that on a large purchase like this you get rewards at Best Buy whereas at Apple you don't).  

Status: Acknowledged

Thanks for the suggestion. We already do sell the iPhone in our stores for full price without a contract or installment billing plan. The iPhone would still be locked to the carrier, but you would not have to sign a contract or installment billing plan in order to use the phone on the specific carrier’s network.

Added promotions with Watchdogs

Status: Tell Us More
by on ‎04-23-2014 10:10 AM
With GCU increasing benefits & promotions other retailers have had to step up their games & some have. Watchdogs should be the next premier selling title after Titanfall & although BB is already $10 pre-order credit other retailers have been offering quite a bit more $20-$25. Since Wolfenstein got an increase to $20 maybe there`s a way to get Watchdogs upgrade too or another promotion added on.

I`m sure at this point there`s been a noticable jump in Wolfenstein pre-orders so you can fully except an even bigger reception for Watchdogs which would certainly delight both Ubisoft & BB. This would also allow the wheels to be set in motion to get the best pre-order benefit Ubisoft`s premier franchise Assassin`s Creed which was just announced to reach 73 million sales.
Status: Tell Us More
Thanks for the suggestion. Does anyone else have any input on this idea? Remember to vote for an idea if you like it.
0 Votes

Specifications. (Need More)

Status: Acknowledged
by davidanthonygei on ‎02-25-2015 12:39 AM - last edited on ‎02-25-2015 11:47 AM by Senior Social Media Specialist Senior Social Media Specialist

I work in customer service via chat and many customers do chat in to ask specific things about items. For example...someone was asking about an ibuypower desktop and they wanted to know who the manufacturer of the motherboard was. I searched everywhere including Ibuypower.com. Sometimes specifications are missing as well. I think this issue should be addressed. I know it is a lot of work to lay out all of these things, but being online you need these things to decide on a purchase because you are not physically there. More specifications would be very helpful. Even if they may seem silly or irrelevent. The more information provided the more informed decision a customer can make.

 

Respectfully,

David {removed per forum guidelines}

Status: Acknowledged

We should be listing all the specifications given us by the manufacturer. To do this we would have to manually add any additional specifications, which given the sheer number of products we sell could be next to impossible.

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