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After installing with Best Buy for about a year and a half now I have found myself multiple times watching clients walking away from Best Buy unable to get the product they want because we either do not carry it at all or it is not here for them to try out and listen to before they spend a couple thousand dollars. As everyone know, we are not commission based employees, but having a true passion for good sound quality and quality products, I can relate to customers that want products that produce better sound that what we carry. Many years ago when we carried Rockford Fosgate and such brands, mobile audio was at a high point. People could come into the store and see WHY they should invest more than $150 into a subwoofer and what that extra money is really doing for them. I can point out one product line that we carry on line but nobody has in store that I can truly speak to and that would be Alpine's Type-R line. I'm not sure if it was a department in corporate that decided we would not carry these products in store anymore, or if it was a situation with the companies that made the product. All i am saying is that carrying higher end product in store and making it available for purchase or to listen to would increase productivity for car audio and would make many more customers happy.

Status: Tell Us More

Would anyone else want to see us carry higher-end car audio components in our stores? Remember to vote for an idea if you like it.

In fairness there maybe system issues that prevent this from coming to reality but I`d like to be able to swap a BestBuy giftcard into Mybb pts. I fully understand why BB won`t allow Mybb certs to be converted into a BestBuy giftcard but the reasoning doesn`t apply in the reverse situation. So for example, I`d take my $10 Bestbuy either in-store or via BB.com/MyBB.com & "load it" then in 24-48 hours or less 500 mybb pts would appear in my mybb account. Because of how MyBB certs affect purchases pre-tax this would give BB a way to fight back vs online vendors who aren`t forcing customers to pay tax.

In the same process being able to "gift" or outright purchase MyBB pts would also present the same advantage.
Status: Tell Us More

I guess I'm not entirely sure why someone would want this functionality, but I would like to hear from others on this. Make sure you vote for an idea if you like it.

Can someone please post a sample video or video screenshot that can be used to asist customers who are still have trouble getting the PAID Gamer`s Club Unlocked(GCU) 10% bonus perk added in-store correctly. It is a tricky process even for the reps who know what they`re doing & for those who are unaware they just say nonsense like "it`ll show up at the end", "it doesn`t apply during promos like 50%/100%" or "I don`t know what happened".

Either a very simple sample before non GCU trade in screen & after GCU is correctly added screenshot. Or even better how about having Hubert Joly take in a stack of 5-6 of last years high profile games & allow him to attempt a trade in at a store far away from BB HQ that doesn`t know he`s coming. Bring the secret cam crew & enjoy the show.

I`m sure he has a paid GCU membership right? I mean where else would BB`s CEO buy games from even if not for himself certainly he has friends/family with children and/or children himself and the must have some interest in games.

This issue has been going of for YEARS and yet almost every week there`s no shortage of people posting losing out on their 10%. This issue rarely if ever happens at GS in fact their reps actively promote the benefits including getting out the calculator to show the savings. How can you possibly compete if your reps aren`t willing/able to meet the standard of knowledge of the program(which is $120 vs $15). For $120 it is completely UNEXCEPTABLE for this issue to have lasted tbis long AND when a customer who knows the perks & request a manager but even the management staff is being reported as failing too.

Screenshots and/or video that combined with better trained/informed staff is seriously needed. Even when you had game reps this happened to frequently. Failure plain and simple failure.
Status: Tell Us More
Would anyone else like to see us post a video on this subject? Make sure you vote for an idea if you like it.
0 Votes

Phone Recycling for Hospitals

Status: Acknowledged
by Fishwithadeagle on ‎08-11-2014 12:18 PM - last edited on ‎08-12-2014 10:51 AM by Senior Social Media Specialist Senior Social Media Specialist

Hello Bestbuy,

        I just though that this would be the best place to propose this idea because the email on the bestbuy website was only for the store. I am working on creating a charity (Tech for Tots) that donates old and recycled phone to children during long term hospital stays. This would target families of lower economic brackets who may not be able to afford phones for their children. This helps the children remain occupied and connected during their hospital stay. We are working with multiple hospitals in the Cleveland area who are interested in the program, the only issue is that to begin the program, we need to have phones to donate. I noticed that there are many phones that are being recylcled through the Bestbuy Electronics Recycling program that could have much more use through a program like this. I was hoping that you might be able to donate some of those recycled phones to this program.

 

      If you have any more information about the program, just send me an email. This is just a basic summary of what we are trying to do.

        

                                               -Nathan {removed per forum guidelines}

Status: Acknowledged
Thanks for reaching out to us on this. I'm not sure if extendingthereach.com will be able to help or not. My suggestion would be to write a letter to us here at our corporate headquarters. The address here is 7601 Penn Ave. S. Richfield, MN 55423.

Far too often I've gone to Cowboom to check out the pre-owned PS3 slim models that're available for sale and found that most of them are missing everything but the console itself and/or they look like someone tried cleaning them with a hammer.

 

For stuff like game console trade-ins, everything should be required and any accessory values should be baked into the set price for the console(s).

 

As it stands now a controller for a console is NOT required for trading in a console and if someone goes to trade one in it's only worth about $10. For $10 I know I would NOT trade in my controller with a console either. 

 

There needs to be a set price for all consoles for trade-in and REQUIRE that all accessories are included or the value drops to a low price to allow for finding and including the missing items before repackaging it for sale.

 

Right now on Cowboom there's only 3 listings for a 160gb PS3 slim. They're all FAIR condition and between $199.99 and $209.99 and ALL are missing everything but the console itself and/or a power cable. That's insane when you can buy a new super slim(12gb model) for $200 and get a controller and everything else it's supposed to come with.

 

I could actually get better looking consoles from the local flea market and they'd be complete for probably less than those prices. 

Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see us require these accessories when accepting a gaming console for trade-in? Make sure you vote for an idea if you like it.

Wii U games for $10 trade in rewards

Status: Tell Us More
by jthibbs on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

Status: Tell Us More

I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

Unsure Who To Contact

Status: Acknowledged
by filmguy450 on ‎10-24-2014 07:37 PM - last edited on ‎10-25-2014 04:46 PM by Social Media Specialist Social Media Specialist

I was writing a review for the new film "Snowpiercer", directed by Joon-ho Bong. Unfortunately, due to Bong being his last name (he is from South Korea), I was unable to use it in the review, as it was deemed "inappropriate language". I know the reviews get overviewed before being posted on the site, so I find it odd that there's no consideration for the need to use certain words sometimes; aka ocassional a movie's title will have a bad word in it, ie- "(edited per forum guidelines)  Year" (2010) (I had to slightly change the name of this movie because of the exact issue I am discussing), "Hell Ride" (2008), or "Queen Of The Damned" (2002). Included along this line is that some filmmaker's names (be it actor, actress, director, screenwriter, etc.) can have words not everyone deems okay.

 

Joon-ho Bong is a very popular director, and the fact that one can't use his full name (his last name, nonetheless) when reviewing his films is ridiculous. I purpose that the fine folks overseeing the reviews before using putting them on the site can deem what is inaproppriate when viewed in context.

 

Also, the circuitous manner in which I had to go to even find a place to post this (and I am not even sure this is the right place for it) was absurd. Why isn't there a "general issue" contact anywhere?

 

Thanks,

-Bobby

Status: Acknowledged

Thanks for sharing your feelings on this. I can assure you we are always striving to improve any of our systems, and that includes our review censor. There should be multiple contact us options on BestBuy.com.

There is no way to compare ear bud sound quality side by side without buying them first.  The reviews are not all that helpful, sound quality can be more of a personal preference.  Also, I think customers would spend more on ear buds if they knew the sound was significantly better.  There is nothing worse than spending $100 on a ear buds to find out that they sound terrible.  I'm not sure how you could set up a demo area like the over/on the ear demo space, but if you could, it'd be a huge competitive advantage.

Status: Acknowledged

Yes, due to health concerns we will never have earbuds that can be tried out prior to purchase.

As a consumer and frequent Best Buy customer I think it would be fair if BB could update their product inventory more frequently. In the search for the newest, most advanced, and safest products, BB is slacking, unless of course it is a new electronic device. When it comes to TV stands and accessories they only provide a limited, outdated, and overpriced selection of products. In my recent search for a shelf I found this Peerless Shelf as the cheapest product Best Buy online sells. This shelf is been discontinued, and is no longer being made. This tactic BB is using is outright decietful! 

 

Instead BB should update ALL of their products, like Video Games, Televisions, Computers, Phones, and Tablets, when the newest products become available. Or do not sell the product at all. Now I am forced to either use my BB rewards points for one measly, outdated, and discontinued shelf, or go to Amazon and buy a shelf made buy the same company with updated engineering, saftey features, and more shelving. Most of the shelves are also

 

Guess I will save my $15 in rewards for some candy and soda in the store and take my cash to Amazon. 

 

P.S. I am no English major, but this spell check does not work well.

P.S.S. Spending more money on products should not justify an extended warranty. 

 

 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always working to have the most updated inventory possible.

It is a rather simple concept but I understand there could be problems with it I have yet seen. I don't always have the time and know when I'll make a purchase and me being able to know I could get a certificate to use on a in store purchase would be great as well. A notifcation can appear that says EM12 has enough points to get a certificate and the person doing your transcation can say you have enough points to get a certificate which would remove $ from your purchase. Else wise I have to go online with my desktop redeem it then go to the store. This would make things easier on some people who don't have smartphones and aren't willing to learn how to use them.

Status: Acknowledged

@EM12, thanks for the clarification. Our associates should already be able to view this when a My Best Buy member is checking out and should be suggesting they us their points/certificates towards the current purchase.

Lower reward points incentive

Status: Tell Us More
by Sue9215 on ‎01-19-2014 08:14 PM
Wondering if they have considered coming up with reward points at lower levels such as ($10.00 gift certificates) for a lower quantity of points that way there is more incentive to buy even smaller items such as games, phone/tablet cases etc. at BB instead of other competitors.
Status: Tell Us More
I guess I'm confused what you are asking for. We already award My Best Buy points for every dollar spent by a member, and we issue My Best Buy certificates as small as a $5 certificate. Any clarification on this idea would be much appreciated.

DVD To Blue

Status: Tell Us More
by Justin2000 on ‎01-10-2014 12:49 PM

Offer a thing where if you give a DVD and $5, BestBuy will exchange your DVD for a Blu Ray version.

Status: Tell Us More
Sounds a lot like our Upgrade and Save offer we have going on sometimes, but different at the same time. Would anyone else like to see us run a promotion like this? Remember to vote for an idea if you like it.

Gamestop allows customers to use their version of rz pts to purchase coupons. The major flaw in their coupons is that the cost to redeem them is far too high. It makes no sense to have to spend $500 to earn enough points to purchase a 50% off coupon which will rarely if ever save you anywhere close to half of the $500 you already spent.

 

Since there`s far more items to purchase at BestBuy this is a huge advantage not just over GS but all of your competition. For all new items have a coupon that offers 2x-3x rz pts if the item is purchased w/i the 1st 30 days of availability. Work with companies like Sony, Apple etc to craft unique coupons for specific items in which they cover a portion of the discount/promo.

 

There should be "staple" offers like $5 off - $500 off, 10% - 75% off, B2G1, B2G2 on various items, 25% - 50% off accessories, $10 - $100 extra credit on trade ins, 10% - 50% bonus on trade ins, free/discounted warranties etc. Also, there needs to be a way to "buy" RZ pts. You don`t wanna lose a sale b/c a person is 300 rz points short of a $50 off coupon since it wouldn`t make sense for them to spend $300 to save the $50.

 

The coupons need to work online and they must stack with the reg. promos/offers. Again, they MUST STACK with reg. promos/offers otherwise it`ll feel like paying for the same promos that are free not a huge reward for consistant spending at BB.

Status: Tell Us More
Interesting idea. Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

Allow searching customer reviews

Status: Tell Us More
by gadgeteer on ‎12-27-2013 01:44 AM

A feature that I've seen on NewEgg and Amazon that I find exteremly useful is searching of reviews.  When I'm looking for RAM or other computer components, as a Mac user, I can usually type in "Mac" or "MacBook" and see what types of experiences other people have had with that particular component but there's more of a universal use for this feature as well.  For instance, if you're reading a review and you want to know if an issue mentioned in the review is isolated or not, you could type that into the search field.  And sometimes it can even be a great way of finding troubleshooting tips.  Just a thought. 

Status: Tell Us More
I hear where you are coming from on this, and would be interested to hear if other customers would like to see this? You could use Ctrl F on a windows machine, or Command F on a Mac to search each page of reviews for a specific phrase or word. Remember to vote for an idea if you like it.

Introduce the MyBB Power Piggybank

Status: Tell Us More
by on ‎01-23-2014 01:31 AM

When a customer buys something rz pts go into their piggybank. However, these pts can only be spent during select shopping events. The amounts put into the piggybank depend on how much was spent, how you paid, was a warranty added... You`d also be able to put money into your piggyback by buying "reward giftcards" & loading them into the piggybank.

 

The longer the money remains in the piggybank the better the payoff. Set it up like a version of elite plus, you get bonuses for each threshold reached.

 

Once the week of Black Friday comes all the pts are available along with coupons & offers based on your wishlist, purchases & total piggybank amount.

 

This is designed to maintain/reward loyal consistant shopping & allow you to artificially generate spending on an as needed basis. Companies may pay you to offer incentives to be a piggyback deal which is great but you`ll need "staple deals" to keep consistancy.

Status: Tell Us More
I really do like the overall concept of this idea. I would like to hear from other My Best Buy members, or customers in general, if they would like to see a version of this idea. Remember to vote for an idea if you like it.

Right now i'm very disapointed in Best Buy. I just achieved my rewards elite status in November of 2013 and just found out that the elite membership experies at the end of Febuary of every year. So today March 1st 2014, I come to find that I am no longer an elite member. 

 

MY IDEA!!!

 

How about this Best Buy.,. Once a My Best Buy member is automatically upgraded to Elite or Elite Plus membership, they have 12 months from the day they achieved this status to maintain the status by meeting the current requirements.

 

In my case this would mean that since I achieved elite membership in November of 2013 I would have until the end of November of 2014 to spend $1500 hundred to maintain my membership.

 

This would make the rewards membership so much more worth while. Right now I'm just going to stick with buying everything from amazon.com until my idea is implimented. I'm sure many others are already doing the same.

Status: Acknowledged
Thanks for the idea, but I should point out this isn't accurate. If you qualified for Elite status in 11/2013 your account would remain in this status until 2/2015. If you re-qualify for this status in 2014 your status won't expire until 2/2016 and so on and so on.

There are many like I that do not get involved in many ways just to buy items to get points and in the process are trying to build up there points for more expensive items.

 

In the process as example I am not rich but did manage to get to Silver membership, had a hard year and could not spend 2500 to keep my membership status and was reduced back to standared member.

 

Same applied with trying to save my points and they were taken away within a year.

 

I like many have used Best Buy for years with a loyalty to this store instead of doing online shopping elseware for the majority of our electronic shopping.

 

This is very cold hearted on Best Buy's part.

 

This needs to be changed to no expiration on our points or memberships of whatever statusit mightsit at that time.

 

I have lost many points and my now now longer membership of silver. I am so disgusted with this store that I am about ready to go elsewhere if this does not change soon!!!!

 

Granted hey have a great geek squad and black tie warranty  unlike any other store but this does not make up for the losses of many points and membships for many of Best Buys members over the last few years dues to not all can afford to keep up the $2500 spending limit over a calender year.

 

This needs to be changed!

 

 

Status: We Did It!
With the recent changes to our rewards program, that is now called My Best Buy, we no longer annualize member’s points each year. Members, regardless of level, keep their points as long as they remain an active member of the program.
0 Votes

This issue involves the new 12" Apple MacBooks in particular. These computers are impossible to find and get and a lot of the DCs have them in stock but they are not shipping them to stores. I would completely understand this mentality if they were orderable thru OMS but OMS is still turned off on these. This means the only other way to get these is to find another brick & mortar location that has them in stock and initiate a physical transfer.  The common problems I run into here are (1) stores don't answer the phone at all or answer and place you on extended holds, (2) stores answer the phone and take forever to locate the product and/or (3) stores find the product citing that it's their only 1 in stock and they refuse to sell it stating that their manager or supervisor is denying the transfer request. 

 

So in other words, they would rather WALK a sell that is going thru (because it's not at their location) than take care of a customer and create a positive shopping experience and what's really silly to me is most of the time the store's aren't selling this item as referenced thru their weekly sell-thru. There should be a system in place, similar to OMS or ExpressLane that's strictly for store to store transfers that makes it easy to initate a transfer and if that item is physically not being sold at the time the transfer is created, the store MUST transfer it out (provided its to take care of a customer and not just to sit on a shelf in a new location) and it should integrate with Campus Ship to make it easier to flow thru this process and also CC all the leaders in the store that the transfer is coming from/going to with the customer information and tracking information. 

 

I know in this example I'm talking about MacBooks, but I've seen this issue in other departments too, like in Home Theater on popular 4K models, etc. etc. 

Status: Tell Us More

I don't mind most of this idea, but the new process would need to have the approval of the management of the store the item(s) is coming from before completing the transfer. Would any other employees like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Best Buy employee number and tax/direct deposit information??

Status: Acknowledged
by AustinCox1234 on ‎06-21-2015 07:42 PM - last edited on ‎06-23-2015 05:23 PM by Senior Social Media Specialist Senior Social Media Specialist

Hello!

First off, I am an Employee with Best Buy, I started about 3 days ago and they said we will get our employee numbers within 3 days of employment. How do I get those numbers? I don't really feel comfortable with leaving my hours with AP and not being able to use the POS and TLC to gain some first hand knowledge and "get the hang of things". I have contacted the store to see if the GM was available but was put on a long hold (it's fathers day so it's probably very busy). Long story short: I want my employee numbers so I can use TLC, the POS and CoreBlue, I haven't gotten them yet and I want to know how to get them and where to get them.

 

Any help is very appreciated!

Thanks!

-Austin {removed per forum guidelines}

Status: Acknowledged

Thanks for reaching out to us here, but this would not be the place to make this inquiry. You need to reach out to Human Resources or your General Manager for this concern.

I'd like to see online (Website) notice when Best Buy stores (locally or nationwide) offer Open Box discount promotions. Also, when I order something from the Open Box website for store pickup, I'd like to see these promotional discounts automatically applied to the final price calculation.

Here's the scenario. When looking for a particular product at Best Buy (online or in a store), I'll also consider Clearance and Open Box items. It seems that a couple times a year, certain stores will offer further promotional discounts on Open Box items. For example, around Mother's Day and after New Year's Day, one local store offered 20% extra discount off all Open Box laptops, and 15% off Open Box Tablets, and 10% off Open Box cameras. Each department differed. However, I could find no notice of this anywhere, except by seeing a few paper signs placed around the store.

Another store regularly has 10% off weekends for Open Box merchandise. I would really like to see this temporary pricing appear on the website (or sent to interested customers via email/text) so it can be equally and fairly applied. Sometimes, even the store employees have no idea of this temporary discount. I have to walk them over to see the sign, and then they call the manager of the day. Sadly, some managers will sometimes deny the discount. Much inconsistency applies. Hence my request for its appearance online, by email, and in my online shopping cart at checkout.
.
Status: Acknowledged

 There are occasionally nationally promoted Open Box sale events that are much like what you're suggesting. Individual stores would likely still have the wherewithal to have their own promotions as well. It's always a good idea to keep in touch with your local store about special events, especially if (as you say) they offer this type of promotion with regularity.

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