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It has been made clear that Best Buy wishes to expand the Geek Squad name to be more globally recognized and to utilize the brand for increased profits.

 

I believe Best Buy/Geek Squad is missing out on an opportunity to get into the competitive gaming scene. Riot Games, the creators of League of Legends is pioneering the world of competitive gaming and legitimizing it as a real sport. The United States government already recognizes it as a legitimate sport, providing travel visas for professional players.

 

Best Buy/Geek Squad should invest in sponsoring a professional team and/or creating an official Geek Sqaud team to put the face of Geek Squad in the competitive gaming scene. Not only would this give an incredible boost for advertisement and marketing but Geek Squad would have the potential to developer their own brand of PC Gaming gear to be sold.

 

In case you aren't aware of what League of Legends is, you can visit their official site at http://leagueoflegends.com/ and you can visit the League of Legends professional gaming site at http://lolesports.com.

 

Just to give you an idea of how big the competitive scene is for gaming, League of Legends sold out the Staples Center in California for the World Championships with a prize pool of over 1 million dollars. With thousands viewing the event live and hundreds of thousands viewing it via online streaming at lolesports.com.

 

 

If any company higherup wishes to discuss this further in a serious matter, I encourage you to email me back.

 

 

Thanks for your time.

 

 

-Jeff

Status: Tell Us More

Intriguing suggestion. Would anyone else like to see us sponsor a competitive gaming team? Why Geek Squad instead of Best Buy? Remember to vote for an idea if you like it.

There is no way to compare ear bud sound quality side by side without buying them first.  The reviews are not all that helpful, sound quality can be more of a personal preference.  Also, I think customers would spend more on ear buds if they knew the sound was significantly better.  There is nothing worse than spending $100 on a ear buds to find out that they sound terrible.  I'm not sure how you could set up a demo area like the over/on the ear demo space, but if you could, it'd be a huge competitive advantage.

Status: Acknowledged

Yes, due to health concerns we will never have earbuds that can be tried out prior to purchase.

The $10 certificate for preorders should apply to Fallout 4. Since it's a highly anticipated game, this would increase the preorders. In fact, I'm waiting to see if it's added before I preorder it here.

Status: Acknowledged

Thanks for the call out.

Hello all,

 

Lately I've noticed that more and more employees are being held accountable for their availabilities not meeting company standards, however, the reverse has been untrue. Employees have no ability to push back when they are scheduled outside of their availability! To remedy this issue, employees need to be given the opportunity to accept or decline a shift in TLC before TLC can actually post a shift outside of your availability! Let's face it, Best Buy claims to care about the employee experience however there is an obvious gap between what Best Buy demands of its employee's and what employee's demand of Best Buy and right now, Best Buy has the ability to schedule an employee outside of availability with total disregard for what the employee and Best Buy agreed upon when the manager accepted a given availability. I would love to know what everyone else thinks. Thank you for your time.

Status: Tell Us More
I think the best approach would be for each employee to discuss this with their management first. It's possible the management simply forgot about a particular employees needs when scheduling them. I'm not sure if allowing employee to deny shifts would work, but I would love to hear from other employees on this. Remember to vote for an idea if you like it.

as the subject says, would be cool to have a  Best Buy GeekSquad/Black Tie website to check account/file claim etc =)

 

Status: Acknowledged
Believe it or not, we already do! To track the status of a repair, simply visit GeekSquad.com and click on the "Track Your Repair" link in the upper right-hand corner of the page. http://www.geeksquad.com/repair-status/ You can also check the status of your service plan coverage on GeekSquad.com. Simply click on the "Support Plans" link at the top of the page, then on the "Log In & Get Started" link on the following page. https://www.productassist.com/bestbuy/en.html International customers can also obtain support for their product covered by a service plan through our international support website: http://www.bbyintl.com/

Pre Order Redemption

Status: Acknowledged
by jarrod_Gaiser on ‎09-28-2012 09:06 AM

I feel like our team at corp. has not tried to redeem a pre order. Our process needs a serious overhaul. Currently you need to process the pre order pickup like the customer is doing a return and exchange. This takes way to long

especially since our recent changes to customer service. We could turn on the return and exchange function at the front lanes but that is still a long process. The Avengers launch this week was a terrible experience for customers as they would get to the front lanes to redeem there pre order and then have to be redirected to the customer service line to wait in an even longer, slower moving line. Solution, why can't our POS systems scan a receipt and then based on seeing a pre order trigger SKU automatically get the POS to the point where the pre order is credited and all that is left to do is scan the product to be sold and hit total?

There are many like I that do not get involved in many ways just to buy items to get points and in the process are trying to build up there points for more expensive items.

 

In the process as example I am not rich but did manage to get to Silver membership, had a hard year and could not spend 2500 to keep my membership status and was reduced back to standared member.

 

Same applied with trying to save my points and they were taken away within a year.

 

I like many have used Best Buy for years with a loyalty to this store instead of doing online shopping elseware for the majority of our electronic shopping.

 

This is very cold hearted on Best Buy's part.

 

This needs to be changed to no expiration on our points or memberships of whatever statusit mightsit at that time.

 

I have lost many points and my now now longer membership of silver. I am so disgusted with this store that I am about ready to go elsewhere if this does not change soon!!!!

 

Granted hey have a great geek squad and black tie warranty  unlike any other store but this does not make up for the losses of many points and membships for many of Best Buys members over the last few years dues to not all can afford to keep up the $2500 spending limit over a calender year.

 

This needs to be changed!

 

 

Status: We Did It!
With the recent changes to our rewards program, that is now called My Best Buy, we no longer annualize member’s points each year. Members, regardless of level, keep their points as long as they remain an active member of the program.
0 Votes

Best Buy UK

Status: Acknowledged
by Mista_T on ‎06-21-2014 02:25 AM

Here is an idea.....

 

 

COME BACK TO UK

 

 

We miss You Guys Smiley Sad

Status: Acknowledged
Being that it really wasn't that long ago we left the UK, I can't imagine us going back anytime soon. Sorry for the disappointment.

Edit reviews

Status: Tell Us More
by bryfiddle on ‎03-25-2013 08:19 AM

Not a new idea, I'm surebut I'd like to be able to revise reviews on my purchases.  The time allowed to post them is too short to really get to know the products before reviewing in the first place.  Bruce

Status: Tell Us More
This is most likely not an option in order to preserve the integrity of the review at the time it was posted. I do hear where you are coming from on this though. Would anyone else like this option? Remember to vote for an idea if you like it.

I have noticed that 18-Month Financing is no longer an option for most purchases nearing $1000 or more.  From what I remember from last month or so when I used financing, I was offered 18 months as a pay off time.  Best Buy, get yourself together because you are ruining your customer base!  The business model that you and your competitors do is "follow one another and not be unique!"  I have written about No Points for Financing and now I'm writing about this.  You need to be different from your competitors instead of going with the flow! 

 

For exmaple, I purchased a camera and used financing to pay it off, and was offered 18 months to finance.  The same camera now is only offered 12 month financing.  When did this occur?  I can guarantee that none of your frequent and tiered customers weren't notified of this change just like the No Points with Financing.  You should be notifying customers of all your changes such as this to avoid the complaints and in-store arguments with managers.

 

Bring back 18 Month financing for purchases over your original thresholds!

Status: Acknowledged
The no interest financing offers are not ours, but instead are offered by the bank that issues the credit cards that are branded Best Buy. This bank is Citibank and you would need to reach out to them in regards to any concerns you have with their financing offers.
0 Votes

I just had an idea that with the renew blue going on, I feel that we all need a refresher on what our stores should look like. And to do that, there could be a segment based off of the series "Hoarders."

 

As a Sales Support Sup, I am constantly picking up after the team, and in my mind I always think about why people feel the need to keep certain things (or don't clean out their answer centers, down stocking, or making sure the stores are dust-free). I think that calling out this issue to the sales teams (and not having us SSS's having to yell all the time) via a fun and interesting way; would go a long way in backing us all up and making our stores more shoppable for our customers.

Status: Tell Us More
Sounds like a pretty interesting Tag TV segment. All of our employees should already be doing what they can to make sure their work environment is kept clean, but I guess it never hurts to provide a refresher. Do any other employees have anything additional to add here? Remember to vote for an idea if you like it.
I'd like to see online (Website) notice when Best Buy stores (locally or nationwide) offer Open Box discount promotions. Also, when I order something from the Open Box website for store pickup, I'd like to see these promotional discounts automatically applied to the final price calculation.

Here's the scenario. When looking for a particular product at Best Buy (online or in a store), I'll also consider Clearance and Open Box items. It seems that a couple times a year, certain stores will offer further promotional discounts on Open Box items. For example, around Mother's Day and after New Year's Day, one local store offered 20% extra discount off all Open Box laptops, and 15% off Open Box Tablets, and 10% off Open Box cameras. Each department differed. However, I could find no notice of this anywhere, except by seeing a few paper signs placed around the store.

Another store regularly has 10% off weekends for Open Box merchandise. I would really like to see this temporary pricing appear on the website (or sent to interested customers via email/text) so it can be equally and fairly applied. Sometimes, even the store employees have no idea of this temporary discount. I have to walk them over to see the sign, and then they call the manager of the day. Sadly, some managers will sometimes deny the discount. Much inconsistency applies. Hence my request for its appearance online, by email, and in my online shopping cart at checkout.
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Status: Acknowledged

 There are occasionally nationally promoted Open Box sale events that are much like what you're suggesting. Individual stores would likely still have the wherewithal to have their own promotions as well. It's always a good idea to keep in touch with your local store about special events, especially if (as you say) they offer this type of promotion with regularity.

0 Votes

Improve Mac Accessory Selection

Status: Tell Us More
by gadgeteer on ‎10-16-2013 10:33 PM

I've noticed that they recently revamped the Mac Accessory section in my local store and it looks great!  There's a lot of new products, but I'm also noticing a lot of redundnacy.  I understand in some instances (like with hard drives) redunancy creates value, as it offers the same product at different price points;  However, overall Best Buy could do a better job on the accessories they pick for Macs;  Here's some suggestions:

 

(1) Rain mStand / Rain mTower / Just Mobile AluRack ;   If you are using your MacBook on it's on, it allows you to effectively "dock" you Mac while at the desk and use it at an angle [ergonomically] similar to that of an Apple desktop;  If using your MacBook with a display the mTower allows you to stand the MacBook up side-ways effectively turning it into a "tower."

 

(2) Macessity Laptuck Pro;  A stand for the Thunderbolt Display with integrated USB 3.0 hub and space below for Apple keyboard - great for the smaller home [office] workspace. 

 

(3) KB Covers - Keyboard Covers 

 

(4) HDMI to VGA Cable; would allow Apple TV to be connected in business conference rooms and/or classrooms where iPad adoption rates are rapidly increasing.

 

(5) Newer, more stylish sleeves for all MacBook sizes ("11, 13", 15") - may I suggest STM Bags Grip for MacBook, Hard Candy Cases Hard Shell Case, Moshi Codex MacBook Case, Tucano Stand Up Sleeve Cargo and/or Mujjo Sleeve and/or SwitchEasy Thins (Magnetic Closure)

 

(6) Belkin YourType Bluetooth Wireless Keypad; Bluetooth 10-Key add-on for Apple Notebooks/Desktops - great for home office, business, and educators a-like.

 

(7) PlugBug

 

(8) RadTech ScreenSavrz iMac Screen Cover

 

(9) Henge Docks Horizontal Docking Station

 

(10) Satechi Premium 4 Port Aluminum USB Hub

 

Status: Tell Us More
Not being a Mac owner I guess I never noticed. Thanks for the suggestions, and I would be curious if other customers would like to see this? Remember to vote for an idea if you like it.

while advertising for the companies that has the best rep representing the product it also brings i a million or more people in to your place and on top of it you are advertising companies product so that they get the product out, and you both come otu on top of it because they get there product to the right people and you get the people that you need to get in your place to buy all the rest of the products its like killing ten birds with one stone. While your a electronics store you give free products to buyers at your store who purchase products, and than you are making money from the advertisement or building business relationships with no cost that brings tons of more custoemrs that you ne4ed to your store, and you could do it every week and probably be the biggest electronics store again and make more profits than frys electronics. Because every business needs incentives because of the amount of competition and its the only way to get the customers to the store and if the prices are right and good and at the right location you have sold your business to you rcustomer and know they are only going to go to your store, but since you ar giving free products each week , for advertisement for the other company. You are able to sell them stuff at a ok price and still get them back because of the great things you do and offer so either way it goes with the idea you come out on the top of the situation. And since the company that want sto advertise there product to the right people so it spreads like wild fire because it only takes a couple thousand people to spread your business to a million people with a couple months. I think it would be a great incentives, with business relationships, and advertisement idea with other companies and offers a guaranteed customer ratio every week for the business so you now at least it will pull oy uthrough the hard times either way, AS TO SAY IT WILL KEEP YOU RUNNING IN ANY RECESSION. Alright thats my first idea within a year.

Status: Acknowledged
Thanks for the idea.
0 Votes

efficiency

Status: Acknowledged
by ngrbnelson on ‎10-26-2012 11:18 PM

iam an employee at one of your stores in maryland i was wondering so that sores can get rid of all the open items by maybe working with an auction website like ebay or potentially make our own to sell the open items alot quicker

Status: Acknowledged
Thanks for the idea. As AMP12 pointed out we do already have some partners in this space.

Collector’s Editions/Limited Editions/Steel Books, some of us love then. Others could not care less. Often the difference compared to a “regular” edition can be nothing more than a different box art. There are gamers who do appreciate these little extras but sometimes the price requested is just not agreeable. So there can be instances when these special editions will sit on the shelf (taking up extra space) much longer than it’s vanilla counterpart who may gone on sale multiple times or who may be eligible on a certain month for an @gamer discount. It is that the collector’s editions(in terms of @Gamer sales coupons) seem to get… overlooked. 

 

 

Just an example, the @Gamer coupons could be a 50% off to include all boxed variations and platforms (when applicable). That way there is no need for BB staff to concern themselves with or worry about “questionable” coupons as all variances of a game are covered on ONE coupon. I know this would alleviate a lot of “I need to check this out with my manager”, or “I’m not sure if this is the correct title”. Simplifying the BB reps duties and streamline the customers experience created a better shopping (and working) experience for all parties involved.

Status: Acknowledged
I did hear back on this and we will not be implementing this idea.

It is a rather simple concept but I understand there could be problems with it I have yet seen. I don't always have the time and know when I'll make a purchase and me being able to know I could get a certificate to use on a in store purchase would be great as well. A notifcation can appear that says EM12 has enough points to get a certificate and the person doing your transcation can say you have enough points to get a certificate which would remove $ from your purchase. Else wise I have to go online with my desktop redeem it then go to the store. This would make things easier on some people who don't have smartphones and aren't willing to learn how to use them.

Status: Acknowledged

@EM12, thanks for the clarification. Our associates should already be able to view this when a My Best Buy member is checking out and should be suggesting they us their points/certificates towards the current purchase.

RSS look up options

Status: Acknowledged
by amarcg on ‎02-11-2013 01:53 PM
I believe it would be extremely usefull if there was a RRS like look up tool that would allow the search of multiple items for a single store. It wouldn't need to be as detailed as RSS.

The program would allow to enter multiple SKU's for one store and list: the in store availability of each product; current price; description to verify the product.

Since RSS is already a tool we have available to us perhaps it can be a rather simple tool that would essentially gather the information from RSS.
Status: Acknowledged
Thanks for the idea.

Better Pre-order Support

Status: Tell Us More
by mdemop on ‎12-11-2012 12:28 PM

Have a Game Pre-Order System That:

 

  • Reminds you via email, text or call when you have a pre-order game and when the pickup window is.
  • If a release date changes have a way to notify your customer of this fact.
  • If game supllies are less then pre-orders have a way to noticy customers in advance.
  • If you decide to not stock a game you sold pre-orders for have a way to pre-inform your customers.
  • Ensure when picking up a pre-order stock is held aside for that customer. Not just taken off the shelf (which is annoying if you took the time to pre-order)

Other retailers have processes similar to this and you need to give better service to your pre-order customers. Best Buy is getting much better but I feel some of the above would help.

 

Thanks!

Status: Tell Us More
Thanks for the suggestions on how to make our Gaming Pre-order process better. Would anyone else like to see these ideas put into place? Any other thoughts on this idea? Remember to vote for an idea if you like it.
0 Votes

This issue involves the new 12" Apple MacBooks in particular. These computers are impossible to find and get and a lot of the DCs have them in stock but they are not shipping them to stores. I would completely understand this mentality if they were orderable thru OMS but OMS is still turned off on these. This means the only other way to get these is to find another brick & mortar location that has them in stock and initiate a physical transfer.  The common problems I run into here are (1) stores don't answer the phone at all or answer and place you on extended holds, (2) stores answer the phone and take forever to locate the product and/or (3) stores find the product citing that it's their only 1 in stock and they refuse to sell it stating that their manager or supervisor is denying the transfer request. 

 

So in other words, they would rather WALK a sell that is going thru (because it's not at their location) than take care of a customer and create a positive shopping experience and what's really silly to me is most of the time the store's aren't selling this item as referenced thru their weekly sell-thru. There should be a system in place, similar to OMS or ExpressLane that's strictly for store to store transfers that makes it easy to initate a transfer and if that item is physically not being sold at the time the transfer is created, the store MUST transfer it out (provided its to take care of a customer and not just to sit on a shelf in a new location) and it should integrate with Campus Ship to make it easier to flow thru this process and also CC all the leaders in the store that the transfer is coming from/going to with the customer information and tracking information. 

 

I know in this example I'm talking about MacBooks, but I've seen this issue in other departments too, like in Home Theater on popular 4K models, etc. etc. 

Status: Tell Us More

I don't mind most of this idea, but the new process would need to have the approval of the management of the store the item(s) is coming from before completing the transfer. Would any other employees like to see this as a reality? Make sure to vote for an idea if you like it.

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