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New Idea

There are over 23 million small businesses in America account for 54% of all U.S. sales. Small businesses provide 55% of all jobs and 66% of all net new jobs since the 1970s. The 600,000 plus franchised small businesses in the U.S. account for 40% of all retail sales and provide jobs for some 8 million people.

 

Best Buy is missing out on a very large opportunity to cater to this crowd.  If a small business customer comes into Best Buy today, the only point of sale solution that is offered in-store is the Square reader or Square Stand.  If a customer does not already own an older iPad the Square Stand is useless as it only operates with an embedded 30-pin connector.  

 

The solution is for Best Buy to become a Lightspeed POS reseller.  Best Buy would be able to demo how a small business customer could use a Mac and/or an iPad to run their retail store.  If you have ever priced out an actual point of sale system they are incredibly expensive (typically in excess of $4,000 each for a full setup with computer, cash drawer, barcode scanner, etc.) and Lightspeed allows customers to create a feature-rich, scalable point of sale solution for as low as $300/mo for TWO full iPad POS terminals with barcode scanners, thermal receipt printer, cash drawer, credit card attachment and all. Not to mention customers could use a Mac mini ($599 or less) as a back office machine to be able to pull sales reports, manage employees or inventory, etc. (this could also be done from another iPad to keep expenses down).  

 

Outside of having an in-store demo, it would be beneficial for Best Buy to have knowledgable people around how all of this operates and how to set it up and I think this would present an opportunity for Geek Squad services as most small business retail owners have a lot of on their plate and tend to just care about the solution working more than the actual setup and installation process.  Just a thought. 

Status: Tell Us More
I don't know enough about Lightspeed vs. Square to really make an educated comment to this idea. I would be curious to hear from other customers on this. Remember to vote for an idea if you like it.

Would be nice if Bestbuy schedule a private shopping event for December 2014

Status: Acknowledged

Hey iroc,

 

I'm fairly certain our holiday strategy has been set in place for this year, and I can't see us adding new events to this strategy. That doesn't mean such an event isn't already scheduled, and we just haven’t communicated it out to members yet. Who knows? 

0 Votes

Rethink Theft Strategy

Status: Acknowledged
by gadgeteer on ‎05-06-2015 12:04 PM
First, I want to reiterate that I've worked in retail for almost 15 years. Theft or shrink as Best Buy calls it, is a major issue on its own, but the way that a lot of retailers try to "combat" it introduces more problems than it solves:

For instance, in my local store, everything from cameras (even point and shoots) to basically anything Apple is basically little laminated paper tags that say to take the card to a cashier to get the item. Now it sounds simple on paper but recall that Best Buy restructured a year or so ago and the number of key holders in the store shrunk considerably. So now, something simple, like me wanting to pickup something like a Time Capsule (most recently) - something that should be a quick grab and go process has now gone from a 5 minute task to a 15-20 minute task. After multiple calls someone finally showed up, but in reality not everyone's going to wait 20 minutes to buy a $300 router/hard drive do the reality is you've taken one problem and "solved" it but introduced 3 new ones:
(1) the customer experience suffers. I make sure to fill out the surveys on my receipts and give feedback to the stores. But this means the store receives a lower customer satisfaction rate too.
(2) because of the extra complication, you may be negatively impacting sales on Apple devices. In other words, there were plenty of Netgear, ASUS and Cisco routers over $200 in cost and NONE had these same tags. Physical, actual product was available on the floor, so there's always the risk that I go with a cheaper, easier to buy item.
(3) Best Buy could be sending first-time customers (that would normally shop at an actual Apple Store or specialist store like Simply Mac near me) away as none of these stores punish me as a customer for problems that relate to them as a retailer.
Status: Acknowledged

I can promise you we are always working towards the best balance of caution and convenience when deciding how to sell our products.

as the subject says, would be cool to have a  Best Buy GeekSquad/Black Tie website to check account/file claim etc =)

 

Status: Acknowledged
Believe it or not, we already do! To track the status of a repair, simply visit GeekSquad.com and click on the "Track Your Repair" link in the upper right-hand corner of the page. http://www.geeksquad.com/repair-status/ You can also check the status of your service plan coverage on GeekSquad.com. Simply click on the "Support Plans" link at the top of the page, then on the "Log In & Get Started" link on the following page. https://www.productassist.com/bestbuy/en.html International customers can also obtain support for their product covered by a service plan through our international support website: http://www.bbyintl.com/
0 Votes

Best Buy is currently running $100 off open box iPhones and it is prominently displayed at the top of Best Buy but there's no way to check nearby stores for inventory without calling or stopping by (in which case, you could call but it's kind of pointless because they can't hold items for you so it's completely possible for what you were looking for to be sold by the time you make it to the store, having had this happen before in the past on an open-box iPad).  It would really help to get customers into the store to be able to visually see what models you have and the estimated quantity (I've noticed on computers at least, it now shows quantity available so this would be a nice added touch).  In addition, if store's are sitting on heavy quantities, Best Buy could also try running an Elite/Elite Plus members bonus worth 3x bonus points on purchase.  Like the gift card, this could only be used at Best Buy so this is only a win as it helps rid open box inventory and greatly increases the chances that customers will add-on accessories, protection plans, etc. In my experience, I have seen people achieve Elite/Elite plus status in a single night because they go spending crazy just because they know they're getting triple points on the transaction. 

Status: Acknowledged

You should already be able to determine if a store has an open-box iPhone in stock by going to the Outlet on BestBuy.com, clicking on cell phones, clicking on iPhones, click into the specific model you are interested in, click on check stores, enter your zip code, and all local stores with that open-box model in stock should be displayed. Keep in mind that between the time you check and the time you reach the store we could sell out of the item, and the only completely accurate way to tell if a store will have an item in stock when you get there is to go to the store.

0 Votes

Improve Mac Accessory Selection

Status: Tell Us More
by gadgeteer on ‎10-16-2013 10:33 PM

I've noticed that they recently revamped the Mac Accessory section in my local store and it looks great!  There's a lot of new products, but I'm also noticing a lot of redundnacy.  I understand in some instances (like with hard drives) redunancy creates value, as it offers the same product at different price points;  However, overall Best Buy could do a better job on the accessories they pick for Macs;  Here's some suggestions:

 

(1) Rain mStand / Rain mTower / Just Mobile AluRack ;   If you are using your MacBook on it's on, it allows you to effectively "dock" you Mac while at the desk and use it at an angle [ergonomically] similar to that of an Apple desktop;  If using your MacBook with a display the mTower allows you to stand the MacBook up side-ways effectively turning it into a "tower."

 

(2) Macessity Laptuck Pro;  A stand for the Thunderbolt Display with integrated USB 3.0 hub and space below for Apple keyboard - great for the smaller home [office] workspace. 

 

(3) KB Covers - Keyboard Covers 

 

(4) HDMI to VGA Cable; would allow Apple TV to be connected in business conference rooms and/or classrooms where iPad adoption rates are rapidly increasing.

 

(5) Newer, more stylish sleeves for all MacBook sizes ("11, 13", 15") - may I suggest STM Bags Grip for MacBook, Hard Candy Cases Hard Shell Case, Moshi Codex MacBook Case, Tucano Stand Up Sleeve Cargo and/or Mujjo Sleeve and/or SwitchEasy Thins (Magnetic Closure)

 

(6) Belkin YourType Bluetooth Wireless Keypad; Bluetooth 10-Key add-on for Apple Notebooks/Desktops - great for home office, business, and educators a-like.

 

(7) PlugBug

 

(8) RadTech ScreenSavrz iMac Screen Cover

 

(9) Henge Docks Horizontal Docking Station

 

(10) Satechi Premium 4 Port Aluminum USB Hub

 

Status: Tell Us More
Not being a Mac owner I guess I never noticed. Thanks for the suggestions, and I would be curious if other customers would like to see this? Remember to vote for an idea if you like it.

Any chance you can do bigger packs that have more then 25 discs in them? I love the price but would love to see an offer from Dynex competitive to what other manufacturers of blank media have at BBY, 

Status: Tell Us More

Would anyone else like to see Dynex do this? Remember to vote for an idea if you like it.

Expand Best Buy Price Match Guarantee

Status: Tell Us More
by gadgeteer on ‎05-31-2015 02:23 AM

The Best Buy price match guarantee should be updated to include products shipped from and sold by Mac Mall and Adorama. Both Mac Mall and Adorama have aggresssive prices on Apple computers and accessories. Adorama has a sales alliance with Amazon.com in a deal to broaden Amazon's selection of camera products and accessories and both are two growing segments of Best Buy's business (considering the recent influx in installs of new Apple and Camera Experience Shops in local area stores). 

Status: Tell Us More

 Who else would like to see Best Buy's Price Match Guarantee include these online retailers?

 

Remember to vote for an idea if you like it!

Changing IdeaX

Status: Tell Us More
by Valued Contributor on ‎01-19-2014 11:10 PM

It's a known fact that you need a fairly good many plus ups for an idea to even be considered. The only issue I really see with this is this... there aren't enough people on here to get so many plus ups who actively check ideas. Even the best of the  best ideas normally only have like 20 plus ups. So what does that say to me? it says nto enough votes can be really given. Here is my idea of how change should be:

 

-An idea stays up for 60 days

-After the idea is up for 60 days voting is then closed. 

- You have a plus up and a plus down voting button

\-A person can only choose one of the buttons and can only vote once. 

-A total count is done and a percentage is taken.

-If the total plus ups beats the plus down for a total of  85+% then the idea would go through to whoever would need to look at it/get it approved ( the board I assume ) 

 

I honestly have to question how many of these ideas are even ever considered...According to this page most of the items added are 

 

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/idb-p/IdeaX/status-key/WeDidIt

 

1) stuff that was already being done eventually

2) general bugs...

3) some very high votes having been done (i.e. the one with 133 votes) 

 

So now my question is this...we have several ideas that have around 20 votes and they have been up for at least two months yet we never hear word back. Where is the communication BestBuy? Number one rule for business is communication between the consumer and the business. 

 

So yes this is my suggestion. I'm sure it still needs some work to make this better but it should at least give you guys an idea of a better system. 

Status: Tell Us More
Thanks for the insights on IdeaX, and can't say I don't understand where you are coming from on this. I can tell you that business teams already look at IdeaX when considering improvements to our business. I will make sure your insights are heard when we consider any changes here.

Better Pre-order Support

Status: Tell Us More
by mdemop on ‎12-11-2012 12:28 PM

Have a Game Pre-Order System That:

 

  • Reminds you via email, text or call when you have a pre-order game and when the pickup window is.
  • If a release date changes have a way to notify your customer of this fact.
  • If game supllies are less then pre-orders have a way to noticy customers in advance.
  • If you decide to not stock a game you sold pre-orders for have a way to pre-inform your customers.
  • Ensure when picking up a pre-order stock is held aside for that customer. Not just taken off the shelf (which is annoying if you took the time to pre-order)

Other retailers have processes similar to this and you need to give better service to your pre-order customers. Best Buy is getting much better but I feel some of the above would help.

 

Thanks!

Status: Tell Us More
Thanks for the suggestions on how to make our Gaming Pre-order process better. Would anyone else like to see these ideas put into place? Any other thoughts on this idea? Remember to vote for an idea if you like it.

Product Availability on Web Pages

Status: Tell Us More
by shorawitz on ‎02-19-2015 05:27 PM

It would be great if there were an option to filter the view of products that were in stock at the local store(s) selected by the customer.  That way, we wouldn't have to wade through pages and pages of product links in order to find out if you have in stock the product(s) we want at our local store.

 

Sometimes, (and by sometimes I mean most times) I would like to get a product that same day by just looking online at your website and finding what's available at my local store.  Otherwise, what is the advantage of buying from you as opposed to one of the many other online retailers and to add to the mix, I wouldn't have to pay sales tax if I bought from an online retailer from out-of-state.  If I have to have Best Buy ship the product I desire anyway, why not buy it somewhere else and save a little money.

Status: Tell Us More

I believe a version of this idea has been posted in the past, but I would like to hear if anyone else would like to see this as a reality? I should point out that you do have to pay taxes on purchases made through online retailers; the taxes are collected by the online retailer, but you are responsible to pay the taxes on these purchases when you file your taxes. Make sure you vote for an idea if you like it.

0 Votes

This issue involves the new 12" Apple MacBooks in particular. These computers are impossible to find and get and a lot of the DCs have them in stock but they are not shipping them to stores. I would completely understand this mentality if they were orderable thru OMS but OMS is still turned off on these. This means the only other way to get these is to find another brick & mortar location that has them in stock and initiate a physical transfer.  The common problems I run into here are (1) stores don't answer the phone at all or answer and place you on extended holds, (2) stores answer the phone and take forever to locate the product and/or (3) stores find the product citing that it's their only 1 in stock and they refuse to sell it stating that their manager or supervisor is denying the transfer request. 

 

So in other words, they would rather WALK a sell that is going thru (because it's not at their location) than take care of a customer and create a positive shopping experience and what's really silly to me is most of the time the store's aren't selling this item as referenced thru their weekly sell-thru. There should be a system in place, similar to OMS or ExpressLane that's strictly for store to store transfers that makes it easy to initate a transfer and if that item is physically not being sold at the time the transfer is created, the store MUST transfer it out (provided its to take care of a customer and not just to sit on a shelf in a new location) and it should integrate with Campus Ship to make it easier to flow thru this process and also CC all the leaders in the store that the transfer is coming from/going to with the customer information and tracking information. 

 

I know in this example I'm talking about MacBooks, but I've seen this issue in other departments too, like in Home Theater on popular 4K models, etc. etc. 

Status: Tell Us More

I don't mind most of this idea, but the new process would need to have the approval of the management of the store the item(s) is coming from before completing the transfer. Would any other employees like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

I’ve been following the business for a while, Best Buy has been in somewhat of a slump in the past few years with cheaper prices on the internet and all.  It’s no surprise, when I have personally walked into the store searching for something (a phone charger) only to see that the one I needed was 30 bucks, then searched for a similar product on my phone, only to find I could have it delivered for free for less than 15 bucks.  Now personally I love the business.  I think it is very aesthetically pleasing, the Blue coloring and perfectly tilted yellow price tag logo.  Your associates are often very knowledgeable, and when I walk into one of your stores it is always very neat and seems very “futuristic.”

 

However let’s get back on topic.  You guys are having problems, due to lower prices on the internet and the fact that you guys basically ARE an enormous showroom.  People walk in, check out the great electronics you have, and go home to make an order on a website with another company.

 

My idea to help turn around your business?  Rather than “matching competitor prices even those online” which will still potentially lead to your downfall simply due to the fact you guys probably have much higher overhead than an online dealer, why don’t you change the focus of your business?

 

By changing focus I don’t mean change what you guys sell, but change how you guys do it.  Keep the stores, but try to build better relationships with customers.  I’m talking about find technically savvy, salesmen who know how to design the interior of a house.  Perhaps you guys could team up with a furniture company, buy them out, and change your goals.  Instead of just selling a television set, have someone personally go to a potential customers home, whether it be free of charge or at a fee, and help design a very aesthetically pleasing room.  Even if you don’t hire people, perhaps simply teaming up with city furniture, to sell not only an entire living room, you offer a television with an xbox and sound system that is aesthetically suited to their home furniture. 

 

That is the one thing the internet can not offer, human interaction, and advice on what can be aesthetically pleasing for a home.  Now here are a few problems I can predict.  First you have to hire people with even more skills, not just someone who knows computers or cameras, but someone who also knows how to organize a house or room.  This could potentially cost more money with turnover and all.  Second, you guys will have to expand your market to furniture, and in doing so, you may have more issues, but if you team up, their will be someone to take care of the other aspects of the business. 

Have a team of people ready to enter peoples homes, who can analyze the room size, space capabilities and find the best product that you can have and set it up in their living room, bedroom, and maybe even bathrooms.  You need good salespeople too, because then the problem lies with, what if my salesmen goes, and they look online to find a better price?  Well it is possible for a good salesmen to close the deal, regardless of “prices” as long as it’s within somewhat of a fair price range.

So there it is Monsieur Hubert Joly.  The idea that could potentially change the face of Best Buy forever.

Status: Acknowledged
Thanks for the input.
0 Votes

Product Fulfillment

Status: Acknowledged
by Tevinm on ‎09-30-2012 08:19 PM

It seems to take a while for product to get to customers. With that said maybe the warehouses should be moved to Memphis (or surrounding area) and Louisville. Both locations are major hubs one for FedEx and the other UPS. This would help get product across the country swiftly and efficiently. This could even help with competing with Amazon and help with ship to store  orders.

Status: Acknowledged
Thanks for the input.

Return to your roots: the customer

Status: Acknowledged
by gadgeteer on ‎01-14-2013 09:23 PM

Let's be honest:  Best Buy hasn't been (price-wise) the "Best Buy" for a while now,  but the customer service and product knowldege made up for that.

 

Nowadays, it seems like product knowledge and customer service have taken a seat to warranties, services and financing. Instead of telling me about the product, the employees rush to tell me about how they protect it if it drops or the screen cracks and it makes the entire interaction just sour and awkward.  It's like if you ask a car salesman about a car and he starts ranting about insurance in case someone t-bones you; there's a time and a place and that's not it. 

 

First things first.  I watched the "Investor Day" webcast and they mention "no employee goes untrained."  I've seen a lot of employees first hand that have gone untrained.  Especially around Apple products - no you're not the majority, but it's like when you go to a restaurant and you ask for water and they give you "the water cup" versus if you ask for a soda and they give you the "big gulp" cup.  Is it really a shock that we battle obseity?  This is something that should be shipped ASAP - regardless of price if Best Buy employees don't speak my language (which is currently Mac) - I'd rather shop online or at an Apple store, regardless of price.   On the same note, when Best Buy has Macs cheaper and the Apple stores with 1/3 of the stores are way outselling Best Buy- customers agree with me 200%.

 

Also, introduce Passbook integration. Get with the times and stop making people carry around all these papers and cards.  As an example if I buy a computer, I have to fill out a paper.  If I want tech support - I get a card for Tech Support and I have a reward zone card and a Best Buy card.  I'm going to get a receipt (or get it emailed as I usually do) and a terms and conditions pamplet.  I walk out of Best Buy buying a computer with a bag full of papers and cards feeling like I just bought a house/car and signed up for a bunch of credit cards. 

 

Lastly, introduce self-checkout.  It's fine if you're cutting back on labor because you don't have holiday traffic but why make customers wait in long lines for simple purchases.  If you're worried about shrink set a price limit on it.  I should be able to come in and buy an iPhone case or an iPhone cable without waiting in line for 30 minutes.  The same goes for putting product out.  A lot of stores I visit have a bad habit of locking stuff up. I understand it prevents theft - it also prevents sales.  I can't buy what I don't see on the shelf for me to purchase.  A lot of the times I want to be in/out.  I don't want to ask for something, wait for someone to check to see if they have it, and then have to wait for them to go and find it.  Life is short and time's precious.  

 

 

 

 

 

 

 

 

 

Status: Acknowledged
Thanks for the idea.
0 Votes

New Store Model

Status: Tell Us More
by beyfenn on ‎05-07-2013 10:46 AM

Smaller Neighbor hood stores with product centered around the local market, with employees who can get to know their customers persoanlly. Smaller stocked amounts but with product geared to that specific market. One store geared to media, another to Mobile electronics, another to TV Stereo, another to Car audio and so on. Each contributing to the company over all but not dependent on the performance of the others.

Status: Tell Us More
I would have to assume we already do market to the specific area in most stores, but probably not as specific as you are getting at. Would anyone else see the value you in this idea? Remember to vote for an idea if you like it.

Bestbuy™ for Xbox™ and Windows 8™

Status: Acknowledged
by Vershawn on ‎12-04-2012 08:22 PM

BestBuy should make an application for the Windows 8 store front and the Xbox 360 so that BestBuy customers can buy product's off of the Xbox 360 and the Windows 8 store front.

Status: Acknowledged
Thanks for the idea.
0 Votes
One of the hotter new segments in computing is Unified Threat Management security appliances. These devices have come about as more small business consumers reach the realization that traditional routers meet neither the security nor the access controls that modern networks should implement to secure both company and customer digital assets.

A large opportunity exists for Best Buy around devices from companies like Check Point, Fortinet, Aerohive, Sophos and Cisco Meraki. Many of these UTM devices carry higher ASP over consumer networking products and are subscription-based so there is an opportunity for Best Buy to generate recurring revenues while promoting the Geek Squad brand to assist with maintenance and troubleshooting (I think a Tech Support program around these would be a very wise idea).
Status: Tell Us More

Would anyone else like to see us carry these items? Make sure to vote for an idea if you like it.

Phones being shipped through UPS

Status: Tell Us More
by Valued Contributor on ‎06-03-2014 08:51 AM

This seems to be ac ommon issue with UPS/Bestbuy due to the BestBuy regulations for the way they are shipped and what can/cannot be changed about the delivery of these orders ( even for the UPS premiums! )

 

I would like to suggest that these are stipulations are at least partially removed to help lessen the burden it has on the working class here. Ideas for stipulation removals or changes are:

 

-The ability for a user to go to the tracking number and uncheck signature requirement. I say this should be available on the phones because if you can do this on a  $2,000 computer it should be available on a $800 phone...

 

-The ability for UPS premium members to set their own time to delivery. I am not sure how many of you are UPS premium members/or know the good little options out there for this membership but one of them is you can select what time the delivery arrives ( well it's more of a time frame but still ). The problem is I found out from a friend that the specific stipulations that BestBuy has in place for phones even goes higher than the premium benefits which eliminates this choice.

 

Status: Tell Us More
Thanks for the suggestion. Any other thoughts on this idea? Remember to vote for an idea if you like it.
0 Votes

Automate CDs and DVD retrieval

Status: Acknowledged
by AConrad on ‎10-03-2012 08:46 AM

Save space in the store, make it easy for customers or employees to find a CD or DVD, AND make it fun in the process.  Red Box already has the basic functionality down, lets put a Best Buy spin on it and make it our own. If we make it fun enough, it might increase overall sales.

 

I'm picturing a touch screen interface in front of a telephone-booth style housing, the device would be stocked with DVDs and CDs. A user would then search for the DVD/CD he wants, and quickly, the device would check to see if it's housed internally. If it is in stock, it pops out vending machine style. Purchases would still happen at the front lanes.

 

As mentioned earlier, since everything is housed in the device, it'll clear up a lot of floor space. Also, since it's small, you could put it pretty much anywhere in the store. (Maybe in low traffic areas to drive traffic to those areas)

 

Cheers,

Andrew

Status: Acknowledged
Thanks for the idea.
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