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0 Votes

How to get Best Buy back on track.

Status: Acknowledged
by joshuatsadler on ‎04-10-2012 03:27 PM

Best Buy is stuck, they are trying to do to0 many things. They need to simplify. They have what it takes to beat amazon, new egg, and other online retailers but they are using them incorrectly. There brick and mortar stores need to become shipping warehouse that allow for customers to still come look around. Shipping should be near free for all customers with a best buy within 30 miles. You could use local hot shots or train current employees. Set up self-checkouts for people buying media and quick buys. Focus on hiring persons with a background similar to that of geek squad. Focus on "wal-mart" business plan, mark all products at the minimum mark up for a profit, plan on selling more at a lower price, have a better social media and viral plan. People are going to miss you when you’re gone; you need to remind them why. Make all of your inventories available (and updated daily) on places like google shopping and your own website. Bundle. Make sure your weekly sales are making it on sites like slickdeals.

Status: Acknowledged
Thanks for the feedback on this idea

Update your equipment

Status: Tell Us More
by Valued Contributor on ‎01-10-2014 10:45 AM

I find it  so strange sometimes....BestBuy is one of THE largest technology based retail stores and yet, you are still using ancient equipment like literally. The two stores nearest to me ( within a 75 mile zone ) both still use the old huge monitors and still have the older receipt machines ( or whatever you call them ) 

 

I think it's time for an upgrade don't you? BestBuy can spend all of this money on the "Samsung corner" yet they can't update to current technology. I also believe that by doing this you would be helping to encourage some users who are afraid to go to the newer technologies to embrace is further. 

Status: Tell Us More
I hear where you are coming from on this, and would be interested in hearing from others if this bothers them as well. I can only speculate, but my best guess is that upgrading equipment costs money; when it comes to a company of our size that can be a very expensive endeavor. Remember to vote for an idea if you like it.
0 Votes

BRING BACK THE SWEET 16 TV WALL

Status: Acknowledged
by chrischeo4681 on ‎09-28-2012 09:15 PM

remeber when bestbuy store all had that huge tv ( most people called it the sweet 16 because it was 16 55" tvs put toghether to make one massive tv..........that was a wow factor, i would like to see it again...i think it make a great statement to competiors and customers.........

Status: Acknowledged
Thanks for the idea.
0 Votes

Dotcom Lounge

Status: Acknowledged
by DavidLbs on ‎10-03-2012 08:59 PM

Provide an area that is a physical extension of BestBuy.com. If a customer doesn't find something in the store, rather than usher them to a kiosk, make it a seperate area of the store. That way .com isn't something that's on their phone or at a kiosk; it's a physical entity within the store. Something other dotcoms can't provide.

Status: Acknowledged
Thanks for the idea.

WIFI in stores

Status: Acknowledged
by asuchemist on ‎01-22-2013 04:54 PM

I did a quick search of "WIFI in stores" and nothing came up.  I would like to see best buy implement wifi in their stores so customers can research items they want to purchase.

 

I always have reception issues inside Best Buy stores. 

Status: Acknowledged

Phones being shipped through UPS

Status: Tell Us More
by Valued Contributor on ‎06-03-2014 08:51 AM

This seems to be ac ommon issue with UPS/Bestbuy due to the BestBuy regulations for the way they are shipped and what can/cannot be changed about the delivery of these orders ( even for the UPS premiums! )

 

I would like to suggest that these are stipulations are at least partially removed to help lessen the burden it has on the working class here. Ideas for stipulation removals or changes are:

 

-The ability for a user to go to the tracking number and uncheck signature requirement. I say this should be available on the phones because if you can do this on a  $2,000 computer it should be available on a $800 phone...

 

-The ability for UPS premium members to set their own time to delivery. I am not sure how many of you are UPS premium members/or know the good little options out there for this membership but one of them is you can select what time the delivery arrives ( well it's more of a time frame but still ). The problem is I found out from a friend that the specific stipulations that BestBuy has in place for phones even goes higher than the premium benefits which eliminates this choice.

 

Status: Tell Us More
Thanks for the suggestion. Any other thoughts on this idea? Remember to vote for an idea if you like it.

Ordering items change

Status: Tell Us More
by Valued Contributor on ‎02-07-2014 08:52 PM

A couple of items. First one has to deal with the consumer completely and the second idea handles how certain products are ordered  by BestBuy. 

 

1) As a consumer when we see a good deal you may wish to purchase one of these products for your friends; I will use an example of something from about a couple of weeks ago for this purpose as it's a very good example. Back in late January Battlefield 4 was on sale for around $25. Because it was such a great deal on here I ordered two copies. I wish to have one copy sent to a friends store so his father could pick it up and I was going to have one sent to my house. I was going to do this all in one order however hte problem was that there wasn't a selection process for me to be able to put one in a  store pickup and the other as a seperate location/shipment. I would like to suggest to be able to "merge" and to seperate:" products of more than one into it's own category to combat this issue. 

 

2) The second issue involves more specifically the digital download section. First off, BestBuy as a curtesy please please PLEASE remind customer service reps that there is a digital download phone number and give them the proper instructions back when I purchased COD: Black Ops they acted like they had no idea what I was talking about... 

 

Now, on to the digital download suggestion itself. Speaking of COD: Black Ops for an example...the game at that time in the possesion of BestBuy apparently there was ZERO digital codes to give out and I had to wait for more to be ordered from teh vendor or at least that is what I was told by the serivec rep in teh digital download department on the phone. 

 

So here is what I would do...

 

a) you should always have the digital version say "out of codes" or something of that sort so we know you have and can even buy but it lets us know in advance we will have to wait for a code to come in! 

b) you should consider upgrading your systems so the reps can give more information on these items. Like seriously, I went through five different people until a manager of some kind was able to tell me/admitted to me the problem. They kept originally telling me " the system is down" or that " there is maintenance being done on it" okay, cool. If that was the real reason. Don't lie to the customer! #1 rule. If a rep doesn't know the answer, either ask another person, get a person higher, or actually admit that you have no idea. 

 

 

 

 

Status: Tell Us More
When the items are the exact same item you can't choose in-store pickup and ship-to-home. Would anyone else like to see this as a reality? Our agents should already be aware of all our different resources that are available over the phone. Remember to vote for an idea if you like it.

Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.

Status: Tell Us More

I like the idea, but I do see one problem that will come up. The return or exchange period starts the date a customer took possession of their purchase. In the vast majority of cases this is the same day they paid for their items.

 

In some cases the dates are not the same. When a customer is purchasing something large (i.e. Large TV, Appliances, etc...) they have the option to have these delivered, and their return or exchange date would be based off the date we delivered their purchase. In addition our stores can also order products for customers, and in these cases the date of purchase would not be the same as the date they took possession of their purchase. Does anyone have any addition insights into this idea? Remember to vote for an idea if you like it.

0 Votes

I’ve been following the business for a while, Best Buy has been in somewhat of a slump in the past few years with cheaper prices on the internet and all.  It’s no surprise, when I have personally walked into the store searching for something (a phone charger) only to see that the one I needed was 30 bucks, then searched for a similar product on my phone, only to find I could have it delivered for free for less than 15 bucks.  Now personally I love the business.  I think it is very aesthetically pleasing, the Blue coloring and perfectly tilted yellow price tag logo.  Your associates are often very knowledgeable, and when I walk into one of your stores it is always very neat and seems very “futuristic.”

 

However let’s get back on topic.  You guys are having problems, due to lower prices on the internet and the fact that you guys basically ARE an enormous showroom.  People walk in, check out the great electronics you have, and go home to make an order on a website with another company.

 

My idea to help turn around your business?  Rather than “matching competitor prices even those online” which will still potentially lead to your downfall simply due to the fact you guys probably have much higher overhead than an online dealer, why don’t you change the focus of your business?

 

By changing focus I don’t mean change what you guys sell, but change how you guys do it.  Keep the stores, but try to build better relationships with customers.  I’m talking about find technically savvy, salesmen who know how to design the interior of a house.  Perhaps you guys could team up with a furniture company, buy them out, and change your goals.  Instead of just selling a television set, have someone personally go to a potential customers home, whether it be free of charge or at a fee, and help design a very aesthetically pleasing room.  Even if you don’t hire people, perhaps simply teaming up with city furniture, to sell not only an entire living room, you offer a television with an xbox and sound system that is aesthetically suited to their home furniture. 

 

That is the one thing the internet can not offer, human interaction, and advice on what can be aesthetically pleasing for a home.  Now here are a few problems I can predict.  First you have to hire people with even more skills, not just someone who knows computers or cameras, but someone who also knows how to organize a house or room.  This could potentially cost more money with turnover and all.  Second, you guys will have to expand your market to furniture, and in doing so, you may have more issues, but if you team up, their will be someone to take care of the other aspects of the business. 

Have a team of people ready to enter peoples homes, who can analyze the room size, space capabilities and find the best product that you can have and set it up in their living room, bedroom, and maybe even bathrooms.  You need good salespeople too, because then the problem lies with, what if my salesmen goes, and they look online to find a better price?  Well it is possible for a good salesmen to close the deal, regardless of “prices” as long as it’s within somewhat of a fair price range.

So there it is Monsieur Hubert Joly.  The idea that could potentially change the face of Best Buy forever.

Status: Acknowledged
Thanks for the input.

There is no way to compare ear bud sound quality side by side without buying them first.  The reviews are not all that helpful, sound quality can be more of a personal preference.  Also, I think customers would spend more on ear buds if they knew the sound was significantly better.  There is nothing worse than spending $100 on a ear buds to find out that they sound terrible.  I'm not sure how you could set up a demo area like the over/on the ear demo space, but if you could, it'd be a huge competitive advantage.

Status: Acknowledged

Yes, due to health concerns we will never have earbuds that can be tried out prior to purchase.

Currently the Mac Pro is only available online.  I could understand, when it first came out, making it online only, as you could not get your hands on them because they were back ordered by several months; However, with improved availability, I would love to see Best Buy expand it's in-store assortment to include the Mac Pro.  I find it weird that Best Buy would carry the $2500 MacBook Pro with Retina but all of sudden the Mac Pro is not worth carrying even though it's the most powerful and customizable Mac Apple's built-to-date.  

 

I would love to see Best Buy pilot selling the base model Mac Pro in select stores - maybe start with the top 50 or 100 Mac-selling stores and see how it does and expand from there?  

 

Entry-Level Mac Pro | Model: ME253LL/A | SKU: 2680016

3.7 GHz Intel Xeon E5 Quad-Core; 12GB of 1866 MHz DDR3 ECC RAM; 256GB PCIe-based Flash Storage; Dual AMD FirePro D300 GPUs (2 x 2GB); Six Thunderbolt 2 Ports; Four USB 3.0 Ports; One HDMI 1.4 Port Supports up to Three 4K Displays; 802.11a/b/g/n/ac Wi-Fi; Bluetooth 4.0; Unique Compact Cylinder Design; Mac OS X 10.9 Mavericks

 

Status: Tell Us More
Would anyone else like to see us carry the Mac Pros in our stores? Make sure you vote for an idea if you like it.

Bestbuy™ for Xbox™ and Windows 8™

Status: Acknowledged
by Vershawn on ‎12-04-2012 08:22 PM

BestBuy should make an application for the Windows 8 store front and the Xbox 360 so that BestBuy customers can buy product's off of the Xbox 360 and the Windows 8 store front.

Status: Acknowledged
Thanks for the idea.
0 Votes

I am writing to submit an idea in changing the way that you create and manage your lines for big event type sales. I have noticed that the last few black Fridays as well as the PS4 opening date, have created this "camping out" idea in front of the store. Last year I went about an hour after the store opened and was shocked at how big of a mess this creates as people just don't care how they leave the front of the store. The smell of urine and feces was overwhelming! There aren't any bathrooms located within a two block radius of the store that is open from Pm till Am, so these great customers are just using the bushes. The garbage's were all overflowing, and the parking lot was littered with garbage. Last of all I live in a cold climate, people had propane heaters, generators and propane grills to eat from set up in front of the store. By condoning this action Best Buy is taking on a liability nightmare in the event of an explosion, death, or health code violations. 

 

Prior to ticketmaster and stub hub, I worked for Kroger and we had a tickets that would go on sale for various concerts and sporting events. It used to be first come first serve and the same problems would arise. We changed to a wristband system and it completely changed how these events occurred. My idea would be to go to a color coded wrist band type system. Have up to 10 different colors for the items that are a doorbuster items, good only at the store that the wristband was given out and then have random computer based drawings for the items 10 minutes or so before the item goes on sale. Must be present to earn the right to buy the item. Not only will this bring more customers in, as they have a better chance to be able to buy the big items, but it will also get rid of the problems associated with people camping out. 

Status: Tell Us More
Interesting idea. Does anyone else have any thoughts on this? Remember to vote for an idea if you like it.

Phone word support

Status: Tell Us More
by AmirSadeghi on ‎06-06-2014 04:44 PM

Some cell phones support phone words in the dialing environment (e.g. Blackberry qwerty phones).

Some support phone words in the texting environment (e.g. in Samsung Galaxy S phones, you can specify a phone word as a text message recipient, the phone accepts it and even writes its numerical equivalent under it).

Other phones simply give an error message if you write a phone word for a text message recipient (e.g. Sony Xperia).

I think it would be great if BestBuy specifies for each cell phone whether it supports phone words in the dialing environment and/or in the text messaging environment.

 

Status: Tell Us More
Would anyone else like to see this put into place? Remember to vote for an idea if you like it.

while advertising for the companies that has the best rep representing the product it also brings i a million or more people in to your place and on top of it you are advertising companies product so that they get the product out, and you both come otu on top of it because they get there product to the right people and you get the people that you need to get in your place to buy all the rest of the products its like killing ten birds with one stone. While your a electronics store you give free products to buyers at your store who purchase products, and than you are making money from the advertisement or building business relationships with no cost that brings tons of more custoemrs that you ne4ed to your store, and you could do it every week and probably be the biggest electronics store again and make more profits than frys electronics. Because every business needs incentives because of the amount of competition and its the only way to get the customers to the store and if the prices are right and good and at the right location you have sold your business to you rcustomer and know they are only going to go to your store, but since you ar giving free products each week , for advertisement for the other company. You are able to sell them stuff at a ok price and still get them back because of the great things you do and offer so either way it goes with the idea you come out on the top of the situation. And since the company that want sto advertise there product to the right people so it spreads like wild fire because it only takes a couple thousand people to spread your business to a million people with a couple months. I think it would be a great incentives, with business relationships, and advertisement idea with other companies and offers a guaranteed customer ratio every week for the business so you now at least it will pull oy uthrough the hard times either way, AS TO SAY IT WILL KEEP YOU RUNNING IN ANY RECESSION. Alright thats my first idea within a year.

Status: Acknowledged
Thanks for the idea.

DVD Kiosks and Geek Squad Autotechs go Mobile

Status: Acknowledged
by R2BBoondocks on ‎12-04-2012 02:29 PM - last edited on ‎12-05-2012 01:37 PM by Senior Social Media Specialist Senior Social Media Specialist

     I recently sent in a packet of ideas to the Best Buy Corporate Offices and was advised to post my ideas here.  I had along with them diagrams and pictures and unfortunately I cannot post them here due to format issues.  My first idea was to implement a Red Box Style DVD kiosk into the Best Buy stores and call them something along the lines of “Blue Box”.  It would free up a lot of floor space and assist Best Buy in wanting to shy away from their previous “Big Box” store models.  Another benefit to this implementation would be more free time to help other customers (from an employee’s standpoint) instead of trying to hunt down a DVD (or CD for that matter) since they will all be loaded into our kiosks.  Finally, it will reduce the amount of shrink each store suffers. 

 

     My second idea was to allow our Auto-techs (myself being one at store #1086) to go mobile.  The idea will model our home theater team techs who install TVs and home systems at the customer’s home.  We can charge a gas fee based on mileage and bring our services to them!  It would be quite easy to convert an old U-Haul into a mobile shop.  A new recent change is that customers are now able to schedule appointments for their vehicles.  This is perfect timing!  The customer can pick a time, have the tech come to them, and not have to leave the comfort of their own home!  I have a much more detailed model that is already in the possession of the Best Buy Corporation and I encourage anyone with the power to do so, read it.  I feel these simple steps will propel our company into a new era of business.

Sincerely,



Anthony {removed per forum guidelines}
Best Buy MECP Autotech
Store #1086
Emp ID {removed per forum guidelines}
College Student

 

Status: Acknowledged
Thanks for the input on this idea.

Preorder And get it 3 hours early

Status: Tell Us More
by pacuacho on ‎12-07-2013 02:53 PM

hello i like my best buy and been shopping there a lot i got my xbox one from best buy as well. i was on line for 8hr and yes i preoder. now my idea would be if you preoder ANYTHING game console movie phone whatever you should be able to get it at least 3 or 2 hrs early why not? now a days when you go to the movies they let you whatch it around 9pm thats before realease which is midnight! why not take advantage of this opportunity if you preoder at best buy get it early you will have so much sales for preorders. its almost 2014 and we as customers have a lot of options for buying items amazon walmart etc.also now you can buy digital games on lauch date over microsoft store xbox live or psn playstation  that means no line no waiting  no driving also you dont get robbed besides you got to preoder at best buy i have to wait come in pay taxes do another line  get my game and wait to get out by midnight get to the car and get home and then... wait for the game to install! thats a lot of waiting please make this a reality please

Status: Tell Us More
I can't imagine anyone that pre-orders with us not liking this idea. I should point out that often times when we can provide a customer what they have pre-ordered with us is dictated to us by the vendor, and is not actually up to us. Any other thoughts on this idea? Remember to vote for an idea if you like it.
0 Votes

New Store Model

Status: Tell Us More
by beyfenn on ‎05-07-2013 10:46 AM

Smaller Neighbor hood stores with product centered around the local market, with employees who can get to know their customers persoanlly. Smaller stocked amounts but with product geared to that specific market. One store geared to media, another to Mobile electronics, another to TV Stereo, another to Car audio and so on. Each contributing to the company over all but not dependent on the performance of the others.

Status: Tell Us More
I would have to assume we already do market to the specific area in most stores, but probably not as specific as you are getting at. Would anyone else see the value you in this idea? Remember to vote for an idea if you like it.
0 Votes

Possible store location.

Status: Acknowledged
by wii1990 on ‎06-12-2014 12:50 AM

Ok, so there used to be a Circut City store in our local area. It almost always seemed to be somewhat busy. Of course a few years back the whole chain of stores was closed so unfortunately this one was lost as well. Since then there hasn't been a decent store specialising in electronics/ computer components. Radio Shack and Gamestop only sell so much. I think it would be awesome to go to Best Buy. Unfortunately with the nearest one being about 85 miles away, it's inconvient. Any chance of building a Best Buy in the Vienna, WV / Parkersburg, WV / Marietta, OH local area?

Status: Acknowledged
Thanks for the suggestion, and given how far the nearest Best Buy store is I can of course understand you wanting us to build one closer to you. With our current business strategy it is very unlikely that we will be opening any new Big Box stores.
0 Votes

Deal of the Day offers

Status: Acknowledged
by blueshirt410 on ‎03-06-2014 09:13 AM

When Best Buy offers Deals of the Day, which normally is a deal for it is priced way lower than what it normally is, should the product be available? Why should a customer have to wait 5-7 days on a product that could easily be carried in the store? Product shouldnt be offered as a deal if the customer is going to have to wait for it. Offer deals on products that are ACTUALLY available, and if not be willing to offer rainchecks every once and a while, ecspecially to MyBestBuy members who are loyal shoppers.

Status: Acknowledged
Thanks for your thoughts on our Deals of the Day offers. We already should be offering these sales on items we have in stock, but I can say they do often sell out fast.
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