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We have an issue with Canon cameras that I do not have with Sonys, Canon cameras do NOT have any internal memory and when you are trying to demo the camera you can not see the pictures you just took. This is a 3-5 times a day issue that needs to be fixed if they want to sell more Canon cameras. A simple fix is sending the stores a very very small SD card (memory) to put into the cameras while we are putting them on display. How do we contact Canon with this idea?? Thanks
I think Best Buy should offer a priority checkout line for RZ Premier Silver members - kind of like Airlines do for frequent fliers. In a weird way, that would actually encourage some customers to obtain that status just for that reason alone. You could go all out and brand the last register or first register with RZ premier silver branding on the front of the desk, signage about how to obtain it and benefits behind the desk and really use it as an area to highlight and really showcase the program. You could also make the carpet silver (kind of like the red carpets most airlines use for frequent fliers). Get creative with it.
nice to see a nice deal on one of the newest games. Two problems
1. Deal isn't for PC versions(s)
2. Deal doesn't include digital version(s)
I know both have been suggested before this is more or less to be acknolwedged I guess. What I just don't understand about the situation is this....
-There will always be more pc gamers than other game platforms. Why? Cause a person would have to always purchase a new platform with parts that aren't even going to be as good as they could be. Also, you can mod a computer better. I'm all for having multiple platforms but you need to give the majority a consideration as well.
/end of rant
So if a person spends 50% of that paycheck amount their promo perk would be higher than a person who spending 10% of their paychecks amount. This is a good way to keep customers spending on a consistant basis & possibly going outta their way to make that respective purchase at BB vs another retailer.
You would also need to account for customers who make more/less than others accordingly as a customer who makes $800 bi weekly vs $2,000 bi weekly wouldn`t be on the same scale. But if the person who makes less is spending a larger % of their check they actually can be more devoted to BB even though their total cash volume may be much smaller annually.
Here's a simple idea I hope others will back me on. STOP CARRYING NETGEAR PRODUCTS. Their support is flat out aweful. I owned their router for less than six months and it died on me. Their support (via email because they won't let you call if you've owned the product for more than 6 months) told me the error was with the product, not me so it was under warrantly. They had me email a bunch of stuff to support and now 3 days later, nothing. I have written them several times asking for follow up, nothing.
It's basically a waiting game because they probably know I'll just go buy a new router since I'm not going to continue to go on without wifi. But my point is this, Best Buy prides itself on carrying quality products. Netgear honestly makes you guys look bad. I have read countless other complaints on the same topic of mine about them on the internet. Here's to hoping you lose a bad product and continue with quality.
First off let me say that I love Best Buy. I grew up with this blue big box store. When I was a tween, Best Buy was my idea of a great Friday afternoon. Other people went fishing with their fathers, I spent quality time browsing technology. I remember the days when there was a giant "statue" of Mario and Sonic in the store, when video casettes and CDs ruled the floorspace. I want this store to survive and grow, and I'm saddened by how far it has fallen. Thus when I say harsh words it is out of love, and desire to see Best Buy be a "best buy" again. I know my opinions and suggestions are just the ramblings or a random guy on the internet but I can't help throw in my two cents.
I think the elephant in the room is that Amazon.com is eating Best Buy's lunch and eyeing its dinner. It's round 8 and Amazon is hungry from the knock-out. I would hate to see BB go out of business not just for the nostalgia but also because I love to physically play with the electronics. There's something cold and sad about buying everything online. However, let's be real. BB cannot compete with Amazon on price. Just not going to happen. After most states start forcing Amazon to collect sales tax it will be a little better, but Amazon still does not need to pay for as many employees or maintain physical stores. Thus BB's only option is to compete on service.
The problem with BB's service is well-known. Numerous blogs and countless customers have complained about how frustrating, unprofessional, annoying, and pushy the average blue-shirted guy or gal is at your local BB. This needs to change. Everyone has heard stories of a customer trying to get help and trying to flag down an employee only to find a group of them hanging around, not doing anything, just chatting and shooting the breeze, not interested in actually doing anything to help the customer. On the other end of the extreme is the pushy, annoying employee trying to force the customer into a service plan he/she doesn't want.
The reason for these two opposite-end phenomenon is clear, at least to me. What kind of customer service do you expect to provide as a corporation when you hire a legion of part-time, minimum-wage twentysomethings as the face of your company? What motivation does that employee have to provide superior service when he/she is just hoping for the clock to run out so he can go home and get some sleep until tomorrow when he has to switch gears and wait tables at the Olive Garden? You get what you pay for, in all realms of life.
I accompanied my wife recently during a hospitalisation at the Cedars-Sinai hospital in Los Angeles, and the most memorable thing about that entire hosptial stay was not the medical care my wife got (which was excellent) , but the absolute impeccable service we received. Every employee, from the check-in clerk to the surgeon were super curteous and bent over backwards to make us feel like VIPs. Why is this? Because these employees are paid living wages, paid well, and rewarded for providing exquisite service, not completing some arbitrary metric like how many extended service plans they dooped the customers into buying that month. They are given generous employee benefits, and generally very well-treated. They fell like they matter. These employees feel like their employer cares about them, and they felt PRIDE that they worked for Cedars, and were honoured to serve the hospital and do everything they can to uphold the reputation of their employer which they represented.
Going to Best Buy, I should feel the same level of hospitality and pride from the employees. I would start by having much, much fewer employees, but the employees you do have should be salaried, full-time customer service specialists who have college degrees and have been extensively trained and WEEDED. Anyone with an attitude or shown to be lazy should be promptly replaced. These employees should be PROUD they work at Best Buy, and should bend over backwards so that you, the customer, will feel the same way about Best Buy that they feel. BB in return should give them generous benefits, pay them well, and value their input, and maybe have Taco Tuesdays or whatever is necessary to build teamwork.
Equally importantly, these salespersons should NOT be pushy. I know extended service plans were once the cornerstone of BB's profit margin, but the landscape has changed, and I think I speak for many customers when I say we are very irritated by being almost threatened into buying these plans. If we want an extended service plan, we will ask for it. You can discretely ask, ONCE, and if I say "no", then DROP IT.
One last non-customer related issue to bring up: I think BB's biggest strength over online retailers is the potential for instant gratifcation and ability to pick up (especially large) items directly from the store. If I'm buying an HDTV I don't want it shipped to me at a random time when I will be at work. I want to pick it up and put it in my back seat. The online interface should be improved so that the website should accurately represent how many of an item are in stock at a particular store. If I buy something online to pick up at my local BB, it should be there when I get there. It should NEVER be the case that when I get there, the store tells me the website made a mistake and the store is out of stock. There should be a centralised inventory system.
Finally I think the return policy needs to be rethinked and revised. It should NOT be easier to return an item to Amazon.com, an online retailer with no physical stores, than to BB, a store in my neighbourhood.
Thanks for reading, this became much longer than I expected, but I guess a lot of my frustrations have been bottling up. Like I said in the beginning, BB has been one of my favourite stores growing up and it has always been a lot of fun window shopping (and when finances allowed, actually shopping) for electronic toys. I want BB to remain strong and provide a viable alternative to Amazon.com
It's 2014 and I cannot fathom the reason why you cannot purchase an open box item, such as a laptop, online and pick it up in store. Here's some reasons why this would be beneficial:
(1) Increases store sell-thru: it's probably not good for a store to sit on a bunch of open items. When I check my local store's open item page they show they currently have 251 open items. Offering online purchasing with shipping would help to move product that is just sitting in a store into a customer's home. With the speed that technology moves, it's never a safe bet to sit on anything too long because before you know it, a refresh is occuring and new models are coming out and the stores have to sell these open AND now older items at a steep loss to move them. Looking at the dates on some of the open item labels in-store some stores sit on open items for excessive amounts of time (the laptop I'm using now I just purchased a few weeks ago and it had been open item since February!).
(2) Increases customer satisfaction: Online accuracy is sketch; I've had times where online it shows "in-store only" and after commuting to the store I've had associates tell me the items been sold or even worse, they don't know where the item is but they're aware it's still showing up as available online (but have yet to fix it).
(3) Better pricing accuracy: you don't know how many times I've been inside of Best Buy and seen an item that's on sale and there happens to be an open box, yet it's priced at MORE than the item is NEW on sale. Allowing online purchases Best Buy could have a system that auto-updated prices. This would not only ensure pricing accuracy but would also ensure that pricing was uniform across stores. For instance one item I was viewing earlier had 6 different price points at various locations even though all of the items shown were in the same condition level.
(4) Demand generation: Best Buy could use open boxes as a demand generation engine. I remember way back when my local Best Buy store would have an open box night where all open box items in-store were an additional 5-15% online. With competitive drive-times at NewEgg like Shell Shocker Deals and similar offerings at Tiger Direct, Amazon, B&H and other online competitors this could give customers anothe reason to choose Best Buy. If you want to save margins on open boxes instead of direct product discounts why not offer double or triple reward points since you can only use them in Best Buy - recycling the revenue while taking care of the customers that keep your stores open.
I was once told that people came to Best Buy to find out about the Newest and Greatest gadgets. When I walk into a Best Buy store I walk into pretty much every other store. Best Buy has a chance right now to get back to their roots somewhat inexpensively by adding a tab to the Best Buy website that is dedicated to What's New. Whether its new tech or just new product with bigger and better features. Use this area to give those curious buyers an idea of what these new prodcuts can do for them. Lets get a Blue Shirt in every home with access to the internet!
Dear the Best Buy:
I write this message just after reading the news that you plan to give up several projects in China. I don't think this is really a wise decision. Besides I find another news in the same website, saying that the superbatteries is under development, and the market is too big for market apartment to estimate, especially in China. the other products are the same!
In short, I just write to remind you, but to the decision,just on you.
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
With the US "Baby Boomer" generation growing older I believe there is a need for a dedicated "Senior" branch of our Geek Squad brand. While many Boomers have grasped and grown with technological advances over the past decade there are still hold outs that need a helping hand when it comes to understanding newer technology. These are the people that have their grandkids or the kid down the street hook up their new DVD player or setup their new computer and then blindly point and click around not knowing what they are doing. Offering discounts on Geek Squad services to people 60+ will not only help drive foot traffic to the our stores due to lack of "internet savy" it will also increase in home services. The Agents responsible for "Senior Services" would preferably be older/more mature and extremely patient Agents that are specifically trained to assist this particular segment and that are willing to take their time to thuroughly explain how technology can improve a Seniors way of life. We all know that technology can be intimidating, but I believe that by offering a maticulous and caring approach to assisting our aging customers that we can make it a lot less scary and more enjoyable to this aging generation. By making technology more enjoyable we will generate sales to those Seniors with expendable income, but in the same vein by offering discounted services we will also be assisting those Seniors on a fixed income.
Let me first say, I think the marketplace affiliate integration in the site is a cool thing...
But frankly, it sometimes is a bit aggravating.
Tonight, as about midnight, my power supply on my main PC died. I frankly can not leave it down for several days to wait for shipping of a new one.
So I load up pages for several local retailers, and electronics stores, to see what's being offered.
This way, when a decent shopping hour comes around, I am armed with an idea of where I am going, and what I am looking to purchase.
so I hit the best buy site, and frankly, am stopped in my tracks. Sure, it is cool to have the marketplace affiliates listed, but there should be a simple way for me to exclude those results, when I am looking for products that might be in my actual local store... As well as a way to see whether a specific product is in at a specific store. There are about a dozen different stores in my relatively local area... Easily within what I am willing to drive to go get this power supply in the morning.
granted, that's because of the time saved by not having to drive to each and every one of them, along with a dozen OTHER stores to make my purchase. One of the basic reasons for a website, and the internet in general really, is for it's uses to simplify shopping.
frankly, the marketplace results make it MORE difficult for me to shop what's in my local stores.
Because of this, I will most likely be purchasing from a competitor, since they at least list what I can go and buy from them tomorrow on their website
Let's say I'm a repeat customer. Best Buy should recognize that and send me a survey asking questions like:
1 - What email provider do you use (Gmail, Outlook, iCloud, etc.)?
2 - What type of phone do you have (Radio buttons with 1)BB, 2)Windows Phone, 3)Android, 4)iPhone)?
3 - Where do you get most of your music from? (iTunes, Google Music, CDs, etc.)
4 - What social networks do you use most often?
5 - Are you open to trying new mobile operating systems? (wording should be adjusted but you get the point)
6 - Do you own a tablet? If so what OS?
The questions could continue on and on but the point would be to whittle down the stores' inventory to a smaller number of devices that would truly satisfy me. For example, I'm very invested in Android and Google's ecosystem - getting all of my music and most of my movies from there along with my email and a myriad of other online products. Others are more invested in Apple or Microsofts' ecosystems. I'd honestly rather only see products related to Google, Android, and ChromeOS compared to an iMac or Surface.
Voluntarily surrendered information is only a good thing for Best Buy the way I see it.
When you get to the end of a successful checkout process it would be good if you were able to share parts of the purchase to the major social networks. This would generate conversation for the buyer and product and brand recognition for BBY
Regarding Sony Ipod/Ipad Docking Speaker 200i
I shop at COSCO and bought over 7 large screen TV's over the past few years. Their return policy is legendary, and as a result I've bought without worry, and it seems everyone else has as well, as the store is always busy with people loading up. Stock is thru the roof. They also put a lot of thought into every product that they stock the store with. A good example is the Sony 300i speaker docking station for the ipad/ipod which I was able to buy at Best Buy for $214. My family members heard it, loved it and I went back to buy 3 or four more, and found it was sold out as a discontinued model.
Best Buy had moved on to the newer version which had a different jack no longer compatible with the older ipad/ipod, and millions of consumers still own those ipads, ipods. As I personally owned 2 ipads and 3 ipods with the older style jack, I found it incredulous that Best Buy would do something so stupid to discontinue a model that was easily selling out at each store, and replacing it with one that wouldn't be in demand until, lots and lots of the new ipads and ipod would have been sold, ie in about 3 years. Stupid, stupid, stupid, I thought, and I own 4800 shares of Best Buy, as well as shares of Cosco. Fortunately for me, I went to Cosco and found the Sony 200i speaker docking station for $150, and ended up buying four of em, and felt comfortable knowing I could return them anytime if I had got too many, not that I would need to as each family member loves it. Funny that Cosco would stock the cheaper version, Sony 200i, which was essentially the same as the 300i without the tuner, which sounds just as good, and cheaper.. Clearly, COSTO put some thought into what it put on the shelf, and continues to put in their limited twice the size of Best Buy BOX.
It's not the big box concept, Cosco is HUGE!!!. It's the thought put in by competent management, excellent customer service, and part ownership by everyone in the company that make Cosco a success. Best Buy would do well to go shopping at Cosco, and learn something. It's like American Airlines taking some pointers from Southwest.
Sure, it's probably easy to go into a Bestbuy store and buy a gift card each time you want to save for a Best Buy specific purchase, but my idea would work similar to the Pitch-In card, except that it's for one person.
For the sake of this suggestion, let's call it a Flexible Lay-Away Plan or for short FLAP.
FLAP would work like this:
1) Visit a bestbuy store
2) Take the item which you desire to purchase to any cashier
3) Cashier Scans the item, and with an added POS feature, a gift card transaction is generated with a value that is at least 10% of the purchase price of the desired item. Since the FLAP will remove the item desired from the available inventory, and administrative fee of $3.00 shall apply.
4) The item desired WILL NOT be held for the customer to pick up, however, the FLAP program would reserve the item in it's inventory. In the case of purged/discontinued items, only Lay-Away the price of the item. If the same item is not available, managers will find a like-styled item, and adjust the price accordingly.
5) Customers should immediately activate their card. During activation:
6) As a bonus for customers to acheive their major electronics purchasing goal, upon successful completion of funding their item something free should be offered relative to the item purchased.
A downside of FLAP would be that customers change their mind on making a purchase. A suggested cancellation policy, that is fair should be:
Why has Best Buy taken away points earned for special financing? I made a purchase for $249.99 and never recevied points due to selecting 6-month financing. Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy? This policy is not posted anywhere on the store fronts or by the registers. How is this ethical? Til this policy is made known in the store and online, points should be given to customers accordingly. This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers. Please fix this Best Buy, or show your customers the policy!