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Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

Wii U games for $10 trade in rewards

Status: Tell Us More
by jthibbs on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

Status: Tell Us More

I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

Wedding Registry for the fellas!

Status: Acknowledged
by Cristy on ‎11-01-2014 09:22 AM
Hi my name is Cristy, I worked for Best Buy for several years and I still bleed blue, love the company and I'm a loyal shopper! Recently I got married and when doing the whole gift registry thing with my now wife we hit the usual spots, Bed, Bath and Beyond, Crate and Barrel, Restoration Hardware... You get my drift. And though those places were great one thought kept entering my head...why doesn't Best Buy have a Wedding Registry? I mean I'm a girl but I would much rather have gotten a Big Screen TV or Xbox One vs. the bread maker and new sheets. I would imagine a lot of guys must feel the same way! Heck, I can see the commercials in my head now ... Guy running through store with a cool scan gun, zapping things like laser tag having the time of his life! I mean it's like making a wish list and having the possibility of getting it or at the least getting a bunch of BBY gift cards to go towards it. I can see the little registry cards in wedding invitations, Linda is registered at Bed Bath and Beyond, Bob is registered at Best Buy. Weddings are made out to be her day, but what about the fellas? They shouldn't be forgotten! And with all the legalization of gay marriages in many states there will be a significant increase in weddings for 2015, my career now is a marketing manager and I gotta tell you in my opinion this is an untapped gold mine BBY is missing out on. This is one way to cater to a growing industry and grow as a company. That's my idea, thanks for your time.
Status: Acknowledged

Back in 2012 this same idea was posted here, and on 10/22/2014 I updated that idea to We Did It status after we recently launched our Beta Wedding Registry.

0 Votes

Recommended Products page

Status: Tell Us More
by Valued Contributor on ‎11-05-2014 07:43 AM

I don't normally view this page but one thing I noticed from the start is that what it was suggesting for "top picks for Allison" was totally off the wall as far as correct picks for me. 

 

I feel a remake of this with better cookie analysis could be useful. Just to give an example

 

-It was suggesting dualshock controller chargers for PS4...um...I don't even own a PS4 nor have I ever searched for PS4 information. 

 

My suggestion: When it reads the cookies of browsed items, have it to cross reference to previous orders. For example: I browse PC related items, have it cross reference my order page to see if I have ever purchased PS4 console/or related products. 

 

Also this one isn't so bad, but again a deeper analysis would had made it more realistic. In this example yes, I do browse smart tv's but I always use the site filter to go to the larger televisions as I am always looking for a good price on a larger one. The top pick for me was suggesting a small 38'. by having it showing what was under the filters I use, and the price ranges I look for it could had provided better outputs.

 

Status: Tell Us More

Thanks for the suggestion. Does anyone else feel like we are recommending the incorrect products to them? Make sure you vote for an idea if you like it.

BestBuy involved in tech events

Status: Tell Us More
by spadekqj10 on ‎11-05-2014 12:41 AM
Bestbuy as a company that states they have the lastest and greatest as well as selling videogames and everything tech. I would be nice to see them at events such as E3, or the sony expirence expo in vegas, even comic con would be great considering tech nerds are comic book, science fic. Nerds anyway. Not to mention they claim to have the latest and greatest however i hardly see them showcasing any of that. Also i know they have a lot of talented people that would love the opportunity to showcase their talent at such eventa BBY has a wide range of people who would jump at a chance to participate in event such as these. Isnt one of bby models to have fun while being the best ? Why not proving it? Even bby marketing sucks.
Status: Tell Us More

We do participate in these events from time to time, but I would like to hear if anyone has any specific tech event requests for us. Make sure you vote for an idea if you like it.

I would love to see Best Buy take on a more proactive approach to encouraging people to recycle used ink & toner. I understand that, as of now, Best Buy currently does offer a recycling program, but I would love to see them roll it into their rewards program to really encourage people to take advantage of it.  This could implemented in a few different ways:

 

(1) Offer a coupon for an extra 5% off ink and toner for recycling.  This would be the easiest to implement because if one is recycling ink or toner one would most likely be looking to purchase replacements, so for Best Buy this would offer the quickest ROI on this type of program.

 

(2) Offer 250 points for each toner or 50 points for each ink cartridge.  This is based on the fact that ink cartridges need to be replaced quite a bit more frequently than toners and in most cases, people are replacing sets of 2 or 4 on ink cartridges, depending on if the machine is a tri-color or individual ink model.  At the end of the day, every toner or 5th ink cartridge would equate to a $5 rewards certificate, which for most inks or toners is a very small discount, but it's still something to encourage people to do the right thing when it comes to disposing of used ink/toner.  

 

Lastly, the largest benefit to either method you decided to implement would be that you would lock the customer into buying ink/toner from Best Buy and handily pull customers from office store competitors.

 

 

Status: Tell Us More

I really like this idea, and I can see both versions working. Would anyone else like to see us implement this idea? Make sure you vote for an idea if you like it.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Status: Under Review

I have forwarded this idea onto the business team for review.

0 Votes

Back in January, Apple announced a "SIM-free" unlocked model that their retail stores would be the sole, exclusive carrier of.  I think there's a large opportunity (especially in the southern U.S. markets) for Best Buy to sell Verizon iPhones without a contract. Verizon iPhones are shipped unlocked and can be used in countries where carriers use GSM-based SIM cards. At present, most Best Buy stores will refuse to sell iPhones without a contract or comparable NEXT, Edge, EasyPay plan because the stores don't profit as much on the back-end; However, I'd be willing to bet that Best Buy is leaving a lot of money on the table in terms of revenue from customers that would otherwise shop at Apple to get this device. Another plus for Best Buy is that Best Buy easily outnumbers the total number of Apple Stores by at least 3x the volume. If you put this in markets where there are no Apple stores, you fend off online sales of this model and redirect those customers into your stores (especially if you take into consideration that on a large purchase like this you get rewards at Best Buy whereas at Apple you don't).  

Status: Acknowledged

Thanks for the suggestion. We already do sell the iPhone in our stores for full price without a contract or installment billing plan. The iPhone would still be locked to the carrier, but you would not have to sign a contract or installment billing plan in order to use the phone on the specific carrier’s network.

It's a 'Best Buy' brand, so why can't we use our gift cards or store trade in credit with them. Same company, right?

Status: Tell Us More

I hear where you are coming from on this, and would love to see if others would like to see this happen? Make sure you vote for this idea if you like it.

0 Votes

I think there's an opportunity for Best Buy to both create value for it's Elite+ members AND increase attachments on it's protection plans on laptops if it were to offer Elite+ members of it's rewards programs that purchase laptops over $999 with Total Assurance plans a loaner laptop in the event that something were to go wrong with their computer that would require it to be checked in over a 24-hour period. The program would NOT have an additional cost, you'd just have to meet the criteria. 

 

The hows and whys:

 

(1) The person would need to be Elite+ (spends over $3500 in a calendar year. These are your customers that have proven themselves "loyal" to Best Buy and are less likely to try to defraud or abuse the system.

 

(2) The customer must have purchased a computer $999 and up with Total Assurance. This would mean the cusotmer spent at least $1200 on the computer purchase alone which would warrant the argument for a loaner in the first place. Someone spending that much on a computer probably can't afford downtime. Average turn around times for repairs are usually WEEKS not days for computers. 

 

(3) You could require a credit card hold for the amount of the loaner computer to cover any possible "incidents" - similar to what a hotel does when they loan you a room. The loaner computers can be generated out of open box computers versus reselling or sending them back to the manufacturer. You don't have to have a ton of but maybe keep half a dozen of each model on hand and make them available on a first come first serve basis. Like a car dealership, you're not expecting 4 dozen defective same models in a day, but you're pacing yourself for the rainy days and the loaners are only out until the computer returns from service in which the customer has 24-48 hours to return the loaner or pay a per day rental fee (extra revenue for Best Buy and encouragement to return these on-time to the benefit of other customers). These loaner computers could be previous generation models (i.e. Surface Pro 2, Lenovo Yoga 2, 2014 MacBooks, etc.).  In most cases, if you're using a protection plan your computer is 1-3 years older anyway.  The unique situation that came out of this for me at Fry's is the loaner computer was faster than MY computer.  The more time I spent with it, the more I realized I've had plenty of issues with my machine (it had been in for service for over-heating 3 tiems) and this new ones faster, lighter, better battery and I'd be hard pressed to hear the fan ever come on (veruss mine which could give your leg a farmer's tan with how hot it got)  etc. etc. and all of a sudden I went from waiting for my computer to come back from service to considering a new one (DEFINITELY a win). 

 

Status: Tell Us More

Given the financial investment, and that these loaners most likely wouldn't be treated with the same care as the customer's own unit, I doubt we would put this type of program in place. With that said, I would like to hear if any other Elite Plus members would like to see this program put into place. Make sure you vote for an idea if you like it.

0 Votes

Better pricing on Tv's for customers

Status: Acknowledged
by EqualPrices on ‎03-16-2015 08:34 PM

How is that you guys are able to give discounts to you"re self's  on TV's like Sony and LG not that much from Samsung That's what i heard  .. and not any discount's to frequent customers  i know best buy has a rule that they have to make a min of  5% profit  but you guys are making crazy profit's on tv's  that's the companies bread and butter  in 2nd to appliances  that type of savings should be given to frequent customers too because without us you guys don't have any business 

Status: Acknowledged

I can promise you we strive to be as competitive as possible in our pricing at all times.

  • House of Innovations is a popular attraction at Disney World. Consumers are more and more interested in the latest and greatest gadgets.
  • The Internet of Things is becoming popular, and it's hard for consumers to find out what it is, or where it would fit in their lives. Yet it will be a massive category in the future. If people had guided tours of a model home in the store, it would make for a really neat experience and inform and educate consumers about new gadgets that would make their lives easier.
  • It would be so neat to show how the Nest Thermostat would automatically go to away mode after a user's car( using Automatic) leaves the garage, or how all the lights(using Philips Hue and SmartThings) would turn off after a family leaves. Most consumers are unaware of how to use these or how to set them up.
  • Showing how convenient it is to not get out of bed to turn off lights(just use a smartphone) or turn off a stove accidentally left on wirelessly would be an instant seller.
  • Showing how one could have an instant party with Sonos or Airport Express speakers would be awesome- many people are still unaware of this possibility.
  • The Geek Squad could be trained to become home automation consultants, and drive further sales too.
  • BB could create automation starter packages and showcase them in-store. Since BB is a retail store, they have the space to show function and give hands-on demos, something that online retailers can't do. 
Status: Tell Us More

I very much doubt that we would do this idea given the premium floor space is in our stores, but I would like to hear if others would like to see this as a reality. Make sure you vote for an idea if you like it.

0 Votes

A demo gaming station should be set up at atleast one TV in all Magnolia Home Theater stores. These would consist of Xboxes and Playstations and games that are particularly rich in graphics. While many home theater owners primarly watch sporting events and other programs/movies on their televisions, there is still a large consumer base that enjoys high end equipment to play video games. Customers would also want ther children to use their home theaters too, which presents another large reason to include gaming systems in Magnolia sections in Best Buy.

Status: Tell Us More

Would anyone else like to see us set up gaming displays in our Magnolia Home Theater stores? Make sure to vote for an idea if you like it.

0 Votes

Rethink Theft Strategy

Status: Acknowledged
by gadgeteer on ‎05-06-2015 12:04 PM
First, I want to reiterate that I've worked in retail for almost 15 years. Theft or shrink as Best Buy calls it, is a major issue on its own, but the way that a lot of retailers try to "combat" it introduces more problems than it solves:

For instance, in my local store, everything from cameras (even point and shoots) to basically anything Apple is basically little laminated paper tags that say to take the card to a cashier to get the item. Now it sounds simple on paper but recall that Best Buy restructured a year or so ago and the number of key holders in the store shrunk considerably. So now, something simple, like me wanting to pickup something like a Time Capsule (most recently) - something that should be a quick grab and go process has now gone from a 5 minute task to a 15-20 minute task. After multiple calls someone finally showed up, but in reality not everyone's going to wait 20 minutes to buy a $300 router/hard drive do the reality is you've taken one problem and "solved" it but introduced 3 new ones:
(1) the customer experience suffers. I make sure to fill out the surveys on my receipts and give feedback to the stores. But this means the store receives a lower customer satisfaction rate too.
(2) because of the extra complication, you may be negatively impacting sales on Apple devices. In other words, there were plenty of Netgear, ASUS and Cisco routers over $200 in cost and NONE had these same tags. Physical, actual product was available on the floor, so there's always the risk that I go with a cheaper, easier to buy item.
(3) Best Buy could be sending first-time customers (that would normally shop at an actual Apple Store or specialist store like Simply Mac near me) away as none of these stores punish me as a customer for problems that relate to them as a retailer.
Status: Acknowledged

I can promise you we are always working towards the best balance of caution and convenience when deciding how to sell our products.

0 Votes

Best Buy,

 

I love shopping at your store. But it seems when I have a little bit of extra money to spend, the items I want are not readily available in your store and when I want to be able to pick up in the store, it says Pickup in 7 to 10 days. I don't have that many days to wait. Today I was particularly interested in a surge protector for my dining table area because my office work space is expanding and I noticed that you had a great price on Surge Protectors from Dynex. But while the price was cheap the accessibility to the product was not. So either I'd had to wait 7 - 10 days , or pay a shipping charge plus tax which would make a cheap item even more expensive, or as a last ditch effort which I'd really hate to do, go to another store and purchase a like item at a comparable price. Find a way to fix this because Best Buy is the closest electronics super store to my area and while there is another one that has the name of a food on a fast food menu, it's too dangerous traffic wise to travel to that store and I only do as a last resort. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are already doing our best to have each store stocked appropriately

0 Votes

There is an incredible opportunity to expand the camera experience shop in a Jacksonville, FL location. There is not a single camera store in the entire North East FL area and this would be a serious opportunity not only to increase sales but to increase Best Buy's value stock in photographers minds. I haven't yet visited one yet but anything is better than what we have now.

Status: Tell Us More

Would anyone else from this area like to see us put a Camera Experience Shop in this location? Make sure you vote for an idea if you like it.

0 Votes

Sales idea -logo price tags

Status: Tell Us More
by Valued Contributor on ‎01-15-2015 02:44 PM

You know how in Wal-Mart they have the  rollback promos? Why don't bestbuy do something of the similar part? I know you have bestbuy shaped tags already. Get some yellow colored ones and on the really good deals add it to that, red ones could bef or deal of the days. 

 

To take this idea further, have a best buy logo shape weekly advertisement instead of the dull same shape one. 

 

 

Status: Tell Us More

Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

I think it would be advantageous for Best Buy to really review Protection/Replacement Plan policies and how they work with their employees.   Most employees realize they're tracked on attachment and will say just about anything to attach one of these because, let's be honest - they probably won't be there in 2, 3 or 4 years (if/when) the product breaks down with the turn-over in retail, but for today, they look like a rock star.

 

When I was purchasing a vaccum last night, I was offered a plan on the vaccum.  I specifically asked the employee - "well this model is on clearance, so do they give me my money back if something were to go wrong?" And she said "Oh yes, we'd give you comparable but not to exceed what you paid or issue a store credit for what you paid tonight."  I ALWAYS ask for protection plan terms and conditions BEFORE I commit to purchasing one and upon reading it that's not how the plan works.  It states you get FAIR MARKET VALUE.  Simply put, I get whatever Best Buy deems the value on my vaccum is in 2-4 years, which let's be honest - IT'S A VACCUM.  

 

Had I had an issue with the vaccum and taken it back to the store, this would've caused a huge dispute (and I get the feeling this probably wouldn't be the first time if you have employees selling protection plans that they don't properly understand the terms and conditions on).  As employees of Best Buy, they represent the company and you do acquire a bit of responsibiltiy and liability for what they are telling people to sell these plans so please take time and have managers quiz them, etc. to make sure they understand how they work.

Status: Acknowledged

We should already be making sure our employees are knowledgeable when it comes to our Geek Squad Protection plans. Thanks for the suggestion.

0 Votes

Best Buy is currently running $100 off open box iPhones and it is prominently displayed at the top of Best Buy but there's no way to check nearby stores for inventory without calling or stopping by (in which case, you could call but it's kind of pointless because they can't hold items for you so it's completely possible for what you were looking for to be sold by the time you make it to the store, having had this happen before in the past on an open-box iPad).  It would really help to get customers into the store to be able to visually see what models you have and the estimated quantity (I've noticed on computers at least, it now shows quantity available so this would be a nice added touch).  In addition, if store's are sitting on heavy quantities, Best Buy could also try running an Elite/Elite Plus members bonus worth 3x bonus points on purchase.  Like the gift card, this could only be used at Best Buy so this is only a win as it helps rid open box inventory and greatly increases the chances that customers will add-on accessories, protection plans, etc. In my experience, I have seen people achieve Elite/Elite plus status in a single night because they go spending crazy just because they know they're getting triple points on the transaction. 

Status: Acknowledged

You should already be able to determine if a store has an open-box iPhone in stock by going to the Outlet on BestBuy.com, clicking on cell phones, clicking on iPhones, click into the specific model you are interested in, click on check stores, enter your zip code, and all local stores with that open-box model in stock should be displayed. Keep in mind that between the time you check and the time you reach the store we could sell out of the item, and the only completely accurate way to tell if a store will have an item in stock when you get there is to go to the store.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

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