New Idea
Keen

Add more detail to myBB pages

Status: Tell Us More
by Keen on ‎09-26-2014 01:26 PM

Today the myrz.com website was shut down.  Now everything is folded into bestbuy.com.  However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.

 

Please add to the new Point History page:

 

  1. Expanded details for each transaction that show what we purchased.
  2. What the Order Number (and in store receipt equivalent) for each purchase is.
  3. The ability to print out these details, so we can essentially print out replacement receipts for our past purchases.

These are all features that existed on the myrz.com site.

 

Also add a new page that lists all My Best Buy promotions that are currently happening.  This was another feature of the myrz.com site.

Status: Tell Us More

Thanks for sharing your thoughts on this change. Would any other members like to see us add these details to your account information on BestBuy.com? Remember to vote for an idea if you like it.

After installing with Best Buy for about a year and a half now I have found myself multiple times watching clients walking away from Best Buy unable to get the product they want because we either do not carry it at all or it is not here for them to try out and listen to before they spend a couple thousand dollars. As everyone know, we are not commission based employees, but having a true passion for good sound quality and quality products, I can relate to customers that want products that produce better sound that what we carry. Many years ago when we carried Rockford Fosgate and such brands, mobile audio was at a high point. People could come into the store and see WHY they should invest more than $150 into a subwoofer and what that extra money is really doing for them. I can point out one product line that we carry on line but nobody has in store that I can truly speak to and that would be Alpine's Type-R line. I'm not sure if it was a department in corporate that decided we would not carry these products in store anymore, or if it was a situation with the companies that made the product. All i am saying is that carrying higher end product in store and making it available for purchase or to listen to would increase productivity for car audio and would make many more customers happy.

Status: Tell Us More

Would anyone else want to see us carry higher-end car audio components in our stores? Remember to vote for an idea if you like it.

k41

Suggestion for Preorder Program

Status: Tell Us More
by k41 on ‎09-28-2014 11:12 AM

Best Buy has come a long way in regards to their gaming businees and more recently preorders.  There are still issues with getting dlc (and sometimes physical bonuses), but that will take time as it seems it is typically based on a store's and employee's training.

 

 

A big issue is the actual preorder and how it is treated in the POS. 

 

Online preorders are like any online order that is backordered/not available yet.  Any cancelations would result in no carges to form of payment (paypal is another story),

 

In store preorders (different from online orders FOR instore pickup), however, is the real problem.

I recently attempted to have a preorder canceled...from a little over 2 years ago.  It could not be done.  Longs story short, I would preorder games for myself and friends (before GCU or at least the 20% off!) so I could more easily hit Premier Silver.  Back in 2012 I had at least a half dozen preorders that were never picked up, mostly due to Hurricane Sandy (myself or friends couldn't get to the actual store).  I have found several of the preorder receipts along with a few not around this time.  This is at least $30+ gone to waste (including taxes on some of the deposits).

 

I also noticed that at one point, along with the $5 deposit (don't believe more could be made), tax was charged on the preorder.  Eventually this is done away with and a deposit of $5+ could be made.

 

Gamestop is often mentioned a lot, typically in complaints about "Gamestop does this why no Best Buy etc".  Preorders can be canceled at any time, at least from my experience - even preorders over a year.  I also believe if you go to a specific store, they can tell you what was your last preorder that you bought was.  I am not sure if it extends beyond that for all preorders even ones canceled.

 

It would be great if Best Buy can implement some history tracker of all preorders. 

 

Unfortunately as I discovered the MYBB website has been absorbed by the main site, transactions (via points history) no longer indicate the actual store transaction number or list the skus on the transaction as they have had in the past.  This was a "cheap" way for me to keep track of instore preorders and store purchases.  Online orders also don't indicate the order #.  This isn't as bas as order history can be looked up under Online Orders. 

Status: Tell Us More

Who else would like to see us put a history tracker for pre-orders in place? Remember to vote for an idea if you like it.

srlepapa

Don't Keep "One Day Sales" a Secret

Status: Tell Us More
by srlepapa on ‎09-27-2014 12:42 AM

If you want to really have a positive response to your "One Day Sales" you might consider promoting them a bit differently so as to inform the perspective buyer of the sale before the day of the sale instead of the day of the sale. More than once I have checked my email to see that Best Buy has offered a "One Day Sale" and it was yesterday or a couple of days ago, that doesn't make the customer, me, real happy to know that I have possibly missed out on a sale item that I have been wanting to purchase. In fact, it really makes me rather frustrated to find out that Best Buy is waiting to the last possible moment to tell me of a sale. Why? So they won't sell as much? I really don't know. I see no purpose to not promoting your "One Day Sales" earlier other than a great opportunity to irritate your customer base. Job well done! Mission accomplished! "New Idea", bring on the "You Missed the Secret Sale" and don't list the date.

Status: Tell Us More

I hear what you're saying and would like to hear from others on this one. Make sure you vote for an idea if you like it.

Having the ability to return items for an extended period during the holidays is great & always welcome. But this presents another issue that was certainly correct for elite/elte plus members. Price matching BB prices during the same time frame. It would make things a whole lot simplier to be able to price match an item I buy @ BB on Dec 12 when it goes on sale @ BB on Jan. 8 vs having to return/rebuy the item instead. I know from reading alot of customer feedback about being refused a price match so they simply returned the open item for a full refund then proceeded to buy a brand new one on sale.

This can`t be good since BB now has to sell the open box item at a loss no matter what condition it`s in b/c it`s not "new". Customers are too smart & it`s not worth the hassle to make them jump thru extra hoops especially during the most aggressive/competitive time of year for retailers.

The 2nd change would be allowing competitor post purchase price matching during the same time frame. Last year, Walmart made big press by stating they wanted to win the holidays & they went all out to reach that goal matching everybody. I`d like to see BB match the current major online retailers/local B&M retailers post purchase during the extended holiday return period that way I can lock up most of my purchases headache free. I understand price matching during Black Friday(Brown Thurs) thru Cyber Monday on`t happen which is fine but I`m sure you`l see plenty of sales in Dec and purchases using giftcards in January which all adds up too.

Status: Tell Us More

Thanks for the suggestion. I don't believe we have actually announced whether we would be having an extended holiday return or exchange period this holiday season, but my guess is we will be. Who knows maybe this year’s holiday return or exchange policy will include this suggestion. Would anyone else like to see this added this year? Remember to vote for an idea if you like it.

I use a virtual CC # when I order something online.  It is a one-time use # generated by my CC company. Most of the online retailers let me drag the virtual number from a pop-up window supplied by my CC company onto the order form for the retailer.  When I do this with Best Buy it does not recognise that the number is there and keeps asking me to enter a valid number.  I then have to type the number in manually.

 

Part of the reason for being able to drag a number over is security.  If there is someone recording keystrokes they can get your CC number when you type it.  They cannot do this if you drag the number into the box.  Plus, it eliminates mistakes when entering information.

 

Obviously, the technology is there to be able to do this since I can do it that way at most other online locations.  Looking into making whatever changes it takes to implement this feature I'm sure would be a welcome change for many of us who shop online. 

 

 

Status: Tell Us More

Thanks for the suggestion. Would anyone else have any feedback on this idea? Remember to vote for an idea if you like it.

I don't like how we have to retype our gift card number plus pin each time we want to use our gift cards for online purchases. Can you guys make a feature that will allow us to add our gift card balance like my best buy certificates automatically to our online purchases at checkout?

Status: Tell Us More

Overall I do like this idea. I am concerned about problems that might arise by situations where a customer has given a gift card associated with their account to someone else. Would anyone else like to see this idea put into place? Remember to vote for an idea if you like it.

During the Destiny release week BB offered a Gamer`s Club Unlocked subscription(GCU) for free with purchase of any PS4/Xbox One console. The promo was advertised very well thru BB.com and in the weekly ad but the in-store implementation left alot to be desired. Staff didn`t know how to correctly add it to the transaction & customers who weren`t aware of the promo weren`t advised when the on screen prompt came up either. This same situation happened when BB offered GCU for $60 several times earlier in the yr customers were better informed than the staff who even wrongly told customers the deal was over or promoted the $800 package instead.

There`s still two pretty big console releases coming this yr the Xbox One COD and Sunset Overdrive bundles not to mention some they may not be announced yet. I`d like to see BB make good and redo the deal while being better prepared when the deal goes live that way the boards are littered with upset customers that didn`t recieve the best customer experience BB wants to provide.

Also, is there a chance other consoles could also be included like the New/old 3DS, PS Vita, PS3, 360 & Wii-U. If you can score the console purchase you also score the warranty and add ons that come with new console purchases. And since GCU is BB only no other retailer can match the deal.
Status: Tell Us More

I am confident our store employees were made aware of this promotion, and if they were having issues setting up the purchase correctly they should have support to resolve those issues. Would anyone else like us to re-launch this promotion with upcoming releases? Remember to vote for an idea if you like it.

scotsrule08

Best Buy Supporting Apple Pay

Status: Tell Us More
by scotsrule08 on ‎09-12-2014 11:35 AM
Today I was informed that Best Buy will not support Apple Pay at its retail locations. I am disappointed with your decision to not take Apple Pay. Please reconsider this, as the people who will use Apple Pay are the customers that we need. (Younger tech-centric crowd) These are the people that are ready to start shopping locally to have things instantly instead of waiting on shipping from online retailers. Now they just have another excuse to not come to our stores. Even if we just got them to come in once to buy something and use Apple Pay, I believe that they would see the 'New Best Buy' and realize that we are a valuable resource for their future purchases.<br><br>Goal of this. Enable Apple Pay at Best Buy locations. It is just prolonging the enevitable, wireless payments.
Status: Tell Us More

Does anyone else want to see us implement Apple Pay in our stores? Remember to vote for an idea if you like it.

There`s already an existing "sticky" thread for $10 pre-order games in the "Gamer`s Club" section so can we add another one for the games that receive instant $10(or more) giftcards too. Even for someone who keeps track of alot of BB promos the instant giftcard offers can easily fall through the cracks. Promos like these play a huge part on where a game is purchased & if it`s purchased on day 1 or later during a sale or via competitor price match. I`m sure BB doesn`t wanna work hard to get these great offers added then still lose out on potential sales because customers simply weren`t aware they were being offered.

http://www.forums.bestbuy.com/t5/My-Best-Buy-Gamers-Club/bd-p/gamersclub

http://www.forums.bestbuy.com/t5/My-Best-Buy-Gamers-Club/My-Best-Buy-quot-Get-10-quot-Gaming-Pre-Ord...

Small, simple & cheap request.
Status: Tell Us More

Would anyone else like to see this put into place? Remember to vote for an idea if you like it.

Keen

Better handling of pre-orders

Status: Tell Us More
by Keen on ‎09-10-2014 02:48 PM

Pre-orders are currently a pain, and there are several things that could be done to make them better.

 

1. Set a pricing policy for pre-orders.  Something like "you'll pay the lowest price from when you place the pre-order to when it ships".  Then make the changes on BestBuy.com's back end to make the policy work reliably.

 

2. Under an account's Orders page, add an 'Open Orders' or 'Pre-orders' filter, so we can easily find and manage all our open pre-orders.

 

3. Adjust the Price Match policy.  Currently, we can only PM when placing an order.  For a pre-order, this means we're expected to cancel the existing order and place a new order with the PM in place.  Make it easier for orders that haven't shipped yet to be PMed.

Status: Tell Us More

Does anyone else have anything to add to this idea? Make sure you vote for an idea if you like it.

Pretty sure $10 offers are done for the 2014 release slate but 2015 should provide a new set of amazing titles. MKX should be either added to the $10 pre-order/purchase list or a $10 instant giftcard promo. Several of the last MK games had good BB promos attached would love to see the trend continue.

April 14 2015 Finish Him/Finish Her
Status: Tell Us More

Would anyone else like to see this happen? Remember to vote for an idea if you like it.

Mindphaser

Release Day Delivery for GCU members

Status: Tell Us More
by Mindphaser on ‎09-11-2014 01:38 PM

Release Day Delivery (similar to what Amazon offers with Prime) should be a perk of Gamers Club Unlocked membership. I understand you want to drive foot traffic, but offering only slow or expensive shipping is a poor way to drive store foot traffic from a customer satisfaction perspective! Surely you must realize this.  I'd be willing to pay even more for GCU if it included guaranteed Release Day home delivery.

Status: Tell Us More

Thanks for the suggestion. I can't imagine anyone not being in favor of this idea. Is there any additional feedback on this idea? Make sure you vote for an idea if you like it.

DimitriGatsiopoulos

Pre-Order Overview for Games

Status: Tell Us More
by DimitriGatsiopoulos on ‎08-29-2014 06:44 PM

Hey guys, I have this idea that there should be a "Pre-Order Overview" Page on BestBuy.com and My.Bestbuy.com. It is similar to the Points overview but instead it keeps track of all your online and in-store pre-orders of games and products. I currently have 14 games pre-order. A few I pre-ordered last year after E3 and these games are set to release sometime in 2015.

 

I think there are some games I have pre-ordered but can't remember which. I now have to go search my Points Overview and figure out what games I have ordered and which have not released yet. By having an area dedicated to pre-orders I could view and keep track of games and products that I have already recieved and games that I have ordered and their release dates when they are announced. Having the release date is a must becaues so many games are getting delayed it would be useful to know if a pre-order has moved.

 

Organize it from whichever game is about to release to the games which are furthest away or have no date announced yet. This would be the 2nd most useful tool to me besides my points overview. Even making it a Gamers Club or Gamers Club Unlocked tool would work. Just make it already!!!!! PLEASE!!!!!

Status: Tell Us More

Would anyone else like to see this idea put into place? Make sure you vote for an idea if you like it.

Occassionally, while viewing BestBuy.com I come across a problem such as a blaringly bad typo, bad package deal, or just downright incorrect information. It would be nice to have the functionality option to report a problem with a product page, and allow BestBuy.com to make corrections to fix the problems. Maybe even an incentive program for a few Reward Zone points to the account if the problem is verified and fixed. Not much, like 10-20 points, just a little thank you. 

Status: Tell Us More
I love this idea. Would anyone else like to see this as an option on BestBuy.com? Make sure you vote for an idea if you like it.

I would like to see a Game Review in the Gaming Formu as a Subcategory.

 

I think it should be set up such that only Forum Moderators can start a topic asking for Game Reviews.

 

This would dramatically reduce chances of the same thread being started by many different people. 

 

A lot of new games come out every year and some of them are great, and some them not so great.  However, we often see reviews that simply glow before a game is released.  But who writes these reviews.

 

I would like to see a game review here on the Best Buy site that is filled in by gamers.

This is different that the reviews on Best Buys web site.  It is very very common in the Food and Hotel industry for a review to be written by the company who makes a product or offers the service.  I have no doubt it happens in the gaming industry.

 

I would make it separate from the BB web site becuase that is open to the same non objective abuse that other review web sites.  However, if this caught on, there would be no stopping the developers from doing the same in the forum.

 

This could also be counter productive  to Best Buy interestes as it could reduce sales and or pre-sales.  

 

Personally I seldom buy a game that is brand new. I would much rather wait a few weejs to see what REAL gamers think. 

Status: Tell Us More

I really like this idea. I could see it making the Gaming forum more organized. Does anyone else want to see this put into place? Remember to vote for an idea if you like it.

Here`s the 2014 videogame release calendar & the current list of eligble $10 pre-order/purchase titles. http://www.cinemablend.com/m/games/2014-Video-Game-Release-Date-Calendar-61787.html

http://forums.bestbuy.com/t5/My-Best-Buy-Gamers-Club/My-Best-Buy-quot-Get-10-quot-Gaming-Pre-Order-O...

I`d love to see many more titles added to the current list like Dragon Age, Halo Master Chief & The Last of Us PS4 I`m sure I`m not alone. We`ll keep posting the titles slated for 2014 release that we`re heavily interested in purchasing giving you the chance to gauge interest/feedback level. Hopefully, this will result in a major increase of new titles being added. Several of the existing titles slated for 2014 release have been pushed back into 2015 so these newer add ons will help fill in the gaps.
Status: Acknowledged
I guess I spoke too soon. After hearing back that we wouldn't be adding new titles to this promotion they must have come back to this and decided we could add some new titles. It looks like we have now added Halo: The Master Chief Collection to this promotion.
thymer

Early access for Elite Plus Members

Status: Tell Us More
by thymer on ‎08-16-2014 08:46 AM

Being an Elite Plus member since it's implementation, I have enjoyed the benefits of early access Black Friday. However, the event itself has been a struggle at times with site freezing/crashing due to online congestion. I have missed out on some items over the years due to these problems. I was also disappointed that Elite and Plus members were allowed to invite 3 (Non Elite) people to participate in the early access event. I understand that this was meant as a perk but, it really diminished everything that Elite & Eite Plus members have done to reach this status. On top of that, it only added more congestion to the website on early access day.

 

I have a few suggestion:

 

1) Cancel the 3 invites to people that haven't earned Elite status.

 

2) Reward your Elite Plus members with an earlier access than Elite members. If even for a few hours, this would lower the congestion to the website during the regular event PLUS, show appreciation to your customers who reach the highest loyaly status.

 

3) Even though there are some GREAT deals during the early access BF event, there is always a shortage of new or big ticket items. I would love to see a couple deep discounted 4K TV's (65" or 55"), Curved TV, Apple (w/gift cards) e.t.c

 

 

Status: Tell Us More
I would imagine of the Elite Plus members would agree with this idea, and I would like to hear from them. Remember to vote for an idea if you like it.

Media (video games/movies) is being shipped from BestBuy.com in plastic bags that offer zero protection during the shipping process.  The chances of items arriving to the customer in rough shape are pretty high.  At least, many of my orders arrive with beat up slipcovers and creased artwork. 

 

I understand that these plastic bags probably exist as a means for cutting shipping costs.  The number of people complaining about smashed slipcovers or creased artwork is probably miniscule (many people probably just throw away slipcovers).   While I would love for everything to be shipped in cardboard mailers or boxes, I would at least like the option to upgrade the packaging to ensure the item is protected during transit and arrives looking like it would if I were to pick it up at the store.  I know that's a slippery slope since you almost have to admit to poor packaging to offer an upgrade to decent packaging. 

 

The competition isn't doing much better in the packaging department for me (Amazon varies by fulfullment center and the fulfillment center that I'm stuck with is terrible).  If any retailer starts to show some care for how the item arrives to the customer, I'll end up being loyal to that retailer. 

 

I have tried ordering multiple items together in the hopes that it would force them to be shipped in a box since they would not fit in the envelopes together.  Unfortunately, the order was split up so that each item was shipped individually in it's own plastic envelope.

Status: Tell Us More
Would anyone else like to see this as an option? Remember to vote for an idea if you like it.
Lonegunman718

GCU early access

Status: Tell Us More
by Lonegunman718 on ‎09-08-2014 11:32 PM

we all been there no? forgot about a upcoming collectors edition and had to order from another store or even worse miss out completly. 

 

now the idea would be GCU members get a email the 48 hours before bestbuy starts taking instore/online pre orders. this would give us first crack and a reminder the games ready to be pre ordered. limit it to one CE per GCU account a comming soon page where a GCU member could click each up coming game they want a email notification for in this program. 

Status: Tell Us More

Would any other Gamer Club Unlocked (GCU) members want to see this as an option? Make sure you vote for an idea if you like it.

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