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New Idea

Pre-orders for iPad Pro & Apple TV

Status: Tell Us More
by gadgeteer on ‎10-05-2015 06:31 AM

I have a rewards certificate burning a hole in my pocket and I would love to be able to use it towards an iPad Pro and/or a newer 32GB/64GB Apple TV; However, Best Buy is not doing pre-orders for either of these items (yet you did for the iPad mini 4 which is just beyond me). 

Status: Tell Us More

Would anyone else like to see up open up pre-orders for these to items? Make sure you vote for an idea if you like it.

Sale alerts

Status: Tell Us More
by Boberthavok on ‎09-28-2015 08:57 AM
How about adding an option for users of the website or app to choose to add there email or cell number to be tested and be alerted when an item you are looking to buy goes on sale.
Status: Tell Us More

I like this idea. Would anyone else like to see us move forward on this idea? Make sure you vote for an idea if you like it.

Please look in to revising the Order Status / Order History page of the site.  The current structure is extremely user unfriendly.    I place a lot of orders on (154 in the past 12 months thus far), and a lot of them are pre-orders.  Since the individual product pages don't give me any indication of whether or not I have already ordered an item (like Amazon product pages do - another bit of functionality I'd love to see BBY add by the way), I spend a lot of time sifting through orders on my Order Status / History page.  In its current form, I have to open every single order just to see the items that are in it.


In its current form, this page is virtually useless.   There is zero search functionality (especially critical now that item names are no longer listed so a CTRL+F page search won't work either), nor is there the ability to simply view all outstanding "In Process" orders, nor is there the ability to view orders based on when they were shipped.   


Specific Functionality Requests:


  • Add "You Ordered this Item on XX/XX/XXXX, click here to view this order" funtionality to product pages
  • Add Keyword Search functionality to Order Status page
  • Add Filter functionality to Order Status page (specifically, filter by Order Status)
  • Add Sort By functionality to Order Status page (sort by Order Date or Shipped Date)
Status: Tell Us More

I like this idea, and could see the value here. Would anyone else like to see this functionality on Make sure you vote for an idea if you like it.

Improvements to the Trade-In system

Status: Acknowledged
by jac522 on ‎08-30-2015 11:37 PM

A few points that you may want to consider for revising your trade-in system.


  • Make it Faster, GameStop has a very fast process that involves them changing modes on their registers and they can scan all of the games in a row. At Best Buy you have to go into etk and login into the trade-in application and then put the My Best Buy info in and then you can start scanning. But with every game you scan they have to click the condition of the game, which makes no sense to me. The conditions are working or not working but the employee has to select one and then scan another game. The employee should be able to scan one game and right away scan another.


  • Use the card reader to show the transaction in progress. This one is big because that way we can see if GCU is showing up correctly and the price of each game as it is added to the transaction. Also a note with the card reader, it can take forever to bring up the customer info for us to accept then sign the pad. I've waited 40 seconds before it showed up. If you show the transaction in progress then you could make the info and signature screens come up faster as well. 


  • Simply the receipt process, printing out 10 pages when trading in 7 or 8 games seems like a waste of paper. 2 pages is the customer receipt and the rest is a page the employee has to attach to the game. It's a waste of time for them to taping each page to each game. Possibly print out one page for them to attach to all of the games or just keep track of the number of games a store is sending to MN digitally. You could also include an option of the receipt being emailed to us, as you do ask for our email during a trade-in.


  • Educate the employees, I have heard many cases where a employee and manager won't take a disc only game. Make sure you get the word out about taking disc only games and promos like the $50 tablet one you are doing now. It can make a customer mad and not want to return to a Best Buy if an employee is rude or doesn't understand how to use the trade-in system. 


  • Work with local governments to simply the trade-in process, having to give a fingerprint or a photo of yourself can make one feel like a crook. I understand you have to follow the laws but why does it only apply to Best Buy in certain cities? For example, one store in my area has to take a picture of you with a trade-in transaction but the GameStop right down the street doesn't, even though they are in the same city. 


  • If you did this I would love Best Buy until I die. Put the trades on a different card (like a trade-in card) that would make my purchase tax-free. At GameStop they use a trade-in card when I do a trade-in because in Wisconsin, and many other states, tax on a trade-in is not added. The reasoning behind this is because the state assumes you paid tax on the original product and therefore you shouldn't be taxed on the value you get from it. It's like trading in your car, you pay sales tax on the price not covered by your trade-in. I don't see why Best Buy couldn't do this. It adds more value to the trade-in and in your legal rights to do so in certain states. 


If you can do any of these (especially the last one)  it will benefit us all Smiley Happy

Status: Acknowledged

Thanks for the suggestions.

Best Buy is no longer found with the likes of,, and in Discover's cashback bonus portal for their card members. The portal, called Discover Deals, lets customers be referred to partner sites and in exchange for using the stores linked, the customer will get 5% Cashback bonus or more, rather than the standard 1%. was part of this for years, offering the common 5% incentive as and still offer.

It was a great system that got me buying lots more from Best Buy, but while the other companies have stayed, Best Buy backed out. Please bring it back to the Discover Deals portal alongside its sensible competitors.
Status: Tell Us More

Would anyone else like to see this come back as an option? Make sure to vote for an idea if you like it.

Currently, if the price on a pre-order drops between the time a customer places an order and the time it ships, the customer automatically pays the lowest price.  This policy should be adjusted so that the automatic adjustment period extends to the release day of the item.


To ensure the item reaches the customer on release day, it typically ships late during the week before release.  The sale price isn't always updated on the website until the release week, after the order has shipped.  This can cause customers who pre-ordered to not get the best price unless they call in and ask for a manual adjustment, which is covered.


A customer who pre-orders an item should be guaranteed to get the same price as a customer who walks into a store on release day and buys the same item.

Status: Acknowledged

I hear where you are coming from on this, but from what I understand we are not changing our Price Match Guarantee at this point.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.


The Order 1886


Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division


Rise of the Tomb Raider

Forza Motorsport 6


Quantum Break


Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

I want to buy a laptop, and I found the exact one I want on the Best Buy website.


However, right now, it says "Coming Soon" and I can't order it yet.


Two things:


1. I would like to know HOW SOON this item is going to be coming out (is it days, weeks, months?)

2. I would like to be able to enter my email and get a notification when the item is actually available for purchase on the website.


Also, as a side note, I think it's ridiculous I had to sign up for another login/password to be able to post this message, when I already have a Best Buy login. The two aren't connected at all.

Status: Tell Us More

Would anyone else like to see these notifications as part of Make sure you vote for an idea if you like it.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons


Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.







Status: Tell Us More

I hear where you are coming from on this, and as a customer I often wish the customer service representatives I speak to over the phone were more knowledgeable in regards to what I was calling about. I think the challenge here is how you hire this staff while still balancing other needs of the company. Who else would like to see this happen? Make sure to vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.


FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop


Lightning Returns Final Fantasy Xiii




Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.

I was trying to find an SSD that I purchase from a near by Best Buy store the same day.  Unfortunately, after fishing around for a while trying to find one that was in stock in a near by store, I gave up and ordered one from Amazon.  I had it the next morning.  If there had been a way to limit my search to only items available at stores near me, I would have just gone to the store picked it up.  I would prefer to support my local store, but it is currently time consuming and difficult to tell what is actually on the shelf at a particular store.

Status: Tell Us More

I believe this idea was posted in the past, and didn't get much traction. I personally think it would be a great idea. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

I think you guys should reconsider(It was added to the list by mistake earlier) adding Gears of War: Ultimate Edition to the $10 pre-order reward certificate program. I remember the same thing happened with the Halo Master Chief Collection last year but Best Buy later decided to add it back.

Status: Acknowledged

Gears of War: Ultimate Edition is not a part of the My Best Buy Get $10 per game offer. We apologize for any confusion or inconvenience.

I have recently Pre-ordered a wide variety of games for my Xbox One (over $1000 MSRP worth) at Bestbuy and currently have them all under the same payment type (my bestbuy card).


I think my bestbuy card will be expiring soon now that Bestbuy is switching to Visa cards, meaning my pament type will soon be invalid. There is currently no option to change the payment type for my Pre-orders, and some of them are sold out with no chance of coming back in stock (Black ops 3 Juggernog Edition). So I am really hoping that these orders don't get canceled due to there being no option to change the payment type, Please consider adding this option as it would really come in handy, another great option would be adding the option for a 2nd payment type.




If there is already some way of doing this please let me know.


Thank You!


Status: Tell Us More

So to be clear;  you have open pre-orders that you placed with a Best Buy Mastercard, and you believe your pre-orders will be cancelled when your card changes to a Visa branded card?

Revive & Invest in Employee Expertise

Status: Acknowledged
by iDontH8it on ‎08-06-2015 08:51 AM - last edited on ‎08-06-2015 04:53 PM by Senior Social Media Specialist Senior Social Media Specialist

Back in 2006 (while in college), I worked at the Best Buy in Covington, LA as a "Wireless Sales Expert". Yep, Apple iPhones were just entering the mobile tech scene at the time. We had an amazing GM (Tom) who emphasized the importance of maintaining each employee's ongoing training, ensuring our specialized/ technical expertise within our respective departments. He inspired and encouraged us to learn as much as possible about our merchandise, the new market trends, and our competition. When our customers entered our doors, they came with high expectations... They chose to buy from the experts... From our store... Even if it meant spending a little more . They trusted us.

I love Best Buy but I don't see the employee expertise or the strong leadership like it once had. I think it's a mistake to commoditize yourselves like Walmart'll lose. You'll lose the heart of your brand if you continue to sacrifice your employees' training and team building.
As a former employee and a BBY Elite member, I extend this feedback to your company because I believe in your company .... In your ability to revive the strength behind your brand recognition ...and your capability to invest in your greatest resource - your employees.

For what it's worth,

- Brittany {removed per forum guidelines}

Status: Acknowledged

Thanks for your thoughts on this. All our stores should still be making sure each of our sales associates are as knowledgeable as possible with the products they sell.

i have an item in my wish list that is currently backordered 4 to 7 weeks.  it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"


i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.


hope other customers agree and make this happen! especially around the holiday season.

Status: Tell Us More

This idea has been brought up in the past, but there wasn't enough interest for it to be moved forward. I personally really like the idea, and would love to hear from others on this. Make sure to vote for an idea if you like it.

Allow Product Reviews to be updated.

Status: Tell Us More
by flagrant99 on ‎04-08-2015 12:12 PM

1. Add a link to all reviews submitted under an account. Link the reviews to the account rather than an unlinked handle.

2. Allow reviewers to update a previously submitted review.

Status: Tell Us More

Would anyone else like to see this change to our product reviews? Make sure to vote for an idea if you like it.

This is probably a long shot, but here goes:


Best Buy is the leader in consumer electronics but the technologies that Best Buy utilizes in its stores suggest anything but. If Best Buy wants to be the leader in technology and showcasing it to customers you need to commit to it fully by investing in supporting infrastructure:


(1)  Better WiFi bandwidth and infrastructure in-stores. My closest Best Buy is located in a rock quarry. Simply put, cell phone signals don't exist. When employees activate phones, they have to go outside and up the side walk to get reception so you rely heavily on WiFi, which is atrociously slow in this store. Whether it be mobility, home automation, home theater, etc. Everything that is big in technology right now requires significant WiFi to work and as such, Best Buy should provide significant WiFi bandwidth to give its' employees the capabilities to demo these solutions to customers, effectively. 


(2) Update/refresh kiosks and registers. It still amazes me to see these clunky registers all over Best Buy (my local Best Buy store still has beige registers to give you an idea) - meanwhile, I go to the local mall and every other store has eliminated the register space in favor of tablet or phone-based point of sale solutions.  I would love to see Best Buy consider giving each department several tablet-based point of sale units and maybe keep registers up front only for cash-based transactions. This would create a better shopping experience for customers and employees alike and force Best Buy to update their antiquated POS software - if you've ever been in a Best Buy store when a register goes down, I need to say no more, but it takes an embarrassingly long amount of time for the systems to restore and they do go down quite a bit. Yes, this would be a sizable investment, but if help desk tickets went down as low as even 25%, there's a significant ROI on this too. 



Status: Tell Us More

Thanks for the suggestions, and I would like to hear what other people think about these? Make sure you vote for an idea if you like it.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

From talking to multiple customer service reps, many of them have taken calls about the same LG Projector that i was trying to purchase  (unavailable for shipping) and you can only look at local or close by best buy stores.  (wasn't available in my area)  so im out of luck.   And they can't find the LG projector either , cause they have the same locating resources that are on the website.  (bad ones)


1st - Why can't these items be shipped from available store, just like any other product.  Warehouse and all stores nationwide. = (More Sales)


2nd - Make inventory locating easier, nationwide.  Its silly that we can't purchase an item that is being shown online.  Only available to certain people. ??   If the product is the last one and i wanna buy it and its all the way across the country.   I"m paying for it, why can't i get it.  Doesn't make much sense.


3rd - give your customer reps better tools to hunt down products, other than looking up online just like what we can do, no point in calling in to customer service if they don't have any better options or tools to look and search for products.


4th - I know for a fact, i would spend a ton more money if i was able to buy open box and clearance items, if they were available for everyone to buy online or from inside and ordering from a best buy store.


this has to happen., i know i'll miss out on the LG projector and the multiple other people that also wanted the same projector.   but there it sits online , saying hey you can buy me, oh wait just kidding.   Its sitting at some store in the country and there it sits.  where nobody that actually wants to buy it can buy it.


thanks! hope this goes through and they change this sooner than later! 


Eric F


Status: Acknowledged

It is my understanding that our stores can ship items being sold in their store to any customer's address nationwide. This of course does not include items like appliances or large TVs that require Home Delivery service.

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