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Would the average consumer know that sells luggage sets?
How about grills?
How about an outdoor fire pit?
How about a drum set or even a acoustic guitar? sells all these things but I doubt people know this, especially consumers shopping in the store.

My idea or suggestion would be that BB should have more advertising and signs in the store showcasing some of what is available online and maybe even having tablets or computers displaying the product so the shopper can see and potentially purchase.

What do you guys think?
Status: Tell Us More

I think this is a great idea! Who else would like to see this happen? Make sure to vote for an idea if you like it.

Mobile app on iOS

Status: Tell Us More
by michaelilhardt on ‎09-27-2016 04:41 AM
I think it would be a good idea to have an option to look at the ad page by page instead of only having the option to use a drop down menu to select each category. It should be page by page display and then the ability to click an item on the page to get more details on the item. A great example of this would be the Target iOS mobile app.

Let me know what you think.
Status: Tell Us More

Would anyone else like to see this as an option on our app? Make sure to vote for an idea if you like it.

I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:


  • No need to carry physical gift cards to store (just give the member ID or phone number to look up and use them)
  • No need to physically type the card number and pin at the time of checkout
  • Keep loading the card in my accounts section and use it as needed
  • No need to maintain physical card, remember which card has balance and eliminate chances of a misplaced card

I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.





Status: Tell Us More

I think this is a terrific idea. Who else would like to have this option? Please remember to vote for an idea if you like it.

Reward Certificate Reminder Email

Status: Tell Us More
by laub630 on ‎08-19-2016 01:03 PM

Send a reminder email two to three days prior to a reward certificate expiring.  

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.


FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop


Lightning Returns Final Fantasy Xiii




Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.

Points need to be assigned for purchase made using Best Buy gift card, not for buying the gift card, since best buy gift card can be purchased from other stores or website other than best buy.

Status: Tell Us More

I can't deny you have a valid point here, and I would be interested if others felt the same way? Make sure to vote for an idea if you like it.

20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

Movie/Music Club like the Gamers club

Status: Tell Us More
by llswanson on ‎06-16-2016 12:01 PM

I know this idea has been listed before, but I am asking for it again.  There has to be a way to have a Media Club that makes money like Gamers Club does.  Pre-order with In-store pickup to your local desired store would also be welcome to heavy media consumers, especially when they buy the high end media types. This should also help with knowing popularity and possible inventory needs.

My spouse goes to Best Buy every week for music and movies has for years. Best Buy has serious issues with keeping these sorts of customers happy.  Buying on line has produced 100% broken CD/DVD/BlueRay/4K/3D disk cases from Best Buy delivery, therefore he will not buy on line (also mentioned on this site by someone else the idea to have better packing). You can't order for in-store delivery either, the app will only point you to stores that have the item you want many miles away from where you are but will not let purchase for pickup to your desired store. You know what happened next? He went across the street and bought the items from Barnes & Noble.  I would say that is happening a lot.

I have to hear every week about the failures of Best Buy in this category.  Either Best Buy competes in this space orget out, but this cannot be the standard.  We buy highend Magnolia gear which we cannot get any media to play on any of it at Best Buy, very, very frustrating.  Please Help!

Status: Tell Us More

Would anyone else like to see this type of membership program added to our My Best Buy rewards program? Make sure to vote for an idea if you like it.

TV trade in

Status: Acknowledged
by Bobby_77 on ‎08-28-2016 11:11 AM
I would like to see a TV trade in deal. I don't care of you only give me store credit but I would like to trade in my 55 inch led for a bigger Smart TV or same size but smart tv. Selling it out here is tough since most people want a smart TV. I saw this idea at BJ'S during the super bowel a few years ago when living in Maryland. But I had already bought a TV two years prior and didn't have enough money for an upgrade. I do think there are many people like me who want to upgrade to a smart TV.
Status: Acknowledged

I hear where you are coming from, but given how quickly TV values drop I just can't see us doing this. In addition selling old used TVs is next to impossible as people really want the latest and greatest when purchasing a TV. If you just want to add Smart functionality to your viewing experience why not just get a smart Blu-ray player, an Apple TV, Roku, or Chromecast?

While this has not affected me yet, I understand that GCU terms and conditions limit purchase of a specific game SKU to three per year.  I agree this is reasonable to keep resellers from buying up games and reselling them at full price, however, I will sometimes buy games as gifts, or I may trade a game then decide to rebuy later on.  I would certainly not want to have my GCU canceled and my reward points taken away if I would happen to exceed three of a given SKU.  Therefore, I ask that BB implement something that warns a GCU member if they are about to exceed the limit and, if so, provide the option to purchase the game without a GCU discount.  I believe this allows BB to accomplish its goal of avoiding resellers while not punishing GCU members for oversights on their part.

Status: Tell Us More

Seems like a reasonable request to me. Would anyone else like to see this implemented? Make sure to vote for an idea if you like it.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.


The Order 1886


Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division


Rise of the Tomb Raider

Forza Motorsport 6


Quantum Break


Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

I went to purchase some iTunes gift cards today since they were having a sale and I found out I had reward certificates to use so I went to apply them only to get an error message that they can't be applied.  This seems silly, as in the past, I've been able to apply reward certificates towards iTunes gift cards.  It just seems like this whole "Elite" rewards program is becoming less and less rewarding by the day and I really do fear that you're going to end up running away all your loyal customers because it seems like everything you do is about maximizing benefits on your end while mnimizing them on ours (like taking up the number of dollars you have to spend while reducing the number of days for returns, etc. etc.). I really don't have anything else to use these points on and I already reedemed them so now I feel like I'm at somewhat of a loss. 

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

A great benefit for the Elite Plus / Elite members would be to give us the first opportunity to purchase the Oculus Rift.


Perhaps on release day:

Elite Plus can purchase from 8-9am first.

Elite can purchase from 9a-10am.

Everyone else can purchase after 10am.


This is a high demand product, and it would be a simple way for Best Buy to give loyal customers a perk that costs the company nothing!

Status: Tell Us More

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

One feature that I've really grown fond of in a few retail apps is the product locator.  For instance, when I was at Home Depot, it would tell me that X product was located on aisle K12.  This would require Best Buy to create an aisle system and label them visibly but I think it could work wonders in increasing customer satisfaction, especially in scenarios where stores are trying to cut back on labor and are just plain under-staffed.  If you wanted to take this idea a step further, you could even try piloting iBeacons, so not only does the app know where you are in the store, but it could also tell you about products in the area that you're in - for instance, if you were in the routers area, it could offer to compare some of the best-selling (or best-rated) routers. Or send you a smallquestionnaire (i.e. how big is your home, how many devices, what do you use your internet for --browsing, streaming, etc). to at least narrow down the selection a little. Once again, this would allow you to save on labor cost without compromising on the customer experience necessarily.  Another key component of this would be advertising.  A lot of stores that do this heavily advertise it around the store so that customers know to download the app too, which in turn drives traffic and downloads to the app, creating a new channel for interaction with your customers while they're in your stores. 

Status: Tell Us More

Very interesting idea! I could also see a GPS version of an app where it just guides you to whatever you are looking for based on your GPS coordinates in the store. Who else would like to see this idea implemented? Make sure to vote for an idea if you like it.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons


Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.







Status: Under Review

I have forwarded this idea onto the business team for review.


Thanks to Gozinta for this idea over in the forums (link here). 


I'm already a Gamers Club Unlocked member, but without fail every time I try to add a game to my cart I get this prompt. 



This would be such a simple coding change and it would streamline the process so much.  


The code would check If a user is already Gamer Club Unlimited, don't ask them to buy Gamers Club Unlimited.  


It would also be nice in the cart view if GCU membership and discount were more prominently displayed. 



Status: We Did It!

It looks like this is now fixed. Existing GCU members should no longer get these notifications.

Better rewards program

Status: Tell Us More
by vincecndla3 on ‎01-22-2016 04:32 PM

A rewards program that is actually worth something.  The rewards expire in like 60 days.  I just had a $60 rewards certificate expire.  It's crazy.  Most rewards programs I have don't have an expiration period of less than a year.  It makes me not want the credit card and not want to shop at Best Buy.  Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon.  So, it would be nice to at least have a rewards program that made me want to shop at Best Buy.  It actually is more frustrating than not having a rewards program at all.  Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days?  Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.

Status: Tell Us More

Thanks for your thoughts on our My Best Buy program. Would anyone else have any thoughts on this idea? I should point out that we do match lower prices found on Amazon. Make sure you vote for an idea if you like it.

Here`s the 2014 videogame release calendar & the current list of eligble $10 pre-order/purchase titles.

I`d love to see many more titles added to the current list like Dragon Age, Halo Master Chief & The Last of Us PS4 I`m sure I`m not alone. We`ll keep posting the titles slated for 2014 release that we`re heavily interested in purchasing giving you the chance to gauge interest/feedback level. Hopefully, this will result in a major increase of new titles being added. Several of the existing titles slated for 2014 release have been pushed back into 2015 so these newer add ons will help fill in the gaps.
Status: Acknowledged
I guess I spoke too soon. After hearing back that we wouldn't be adding new titles to this promotion they must have come back to this and decided we could add some new titles. It looks like we have now added Halo: The Master Chief Collection to this promotion.

Store Logistics

Status: Acknowledged
by TeresaLyon on ‎07-20-2016 04:11 PM

I am BEGGING you....Please hire a team of mod setters comprised of individuals that have actually worked in retail. When I left the store today (without the item I was looking for), my husband called and asked me to pick up another item. My response was "I would rather run over my own head with the car than go back in there".  In 30 years of retail I have never seen such a mass fail as the layout of your store. Computers on one side of the store, graphics cards on the complete opposite side paired with (maybe sound cards?)...headphones. Not even near the computers! Couldn't even find sound cards.  The entire layout needs to be reworked remembering that not everyone that comes in is a tech person. sometimes it's a non techie trying to be nice to a loved one.

I remember a time when it was laid out like that. Although I am completely out of my element in tech stores, at least then I wasn't boderline suicidal from frustration when leaving. For now, my hubby will just have to order everything from Newegg.

Status: Acknowledged

I'm sorry you feel the setup of this store is not friendly to the customer. I can assure you we are always looking for ways to better our business plan, and that includes revaluating our current store layouts. Thanks for your thoughts on this!

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