New Idea

Added promotions with Watchdogs

Status: Tell Us More
by on ‎04-23-2014 10:10 AM
With GCU increasing benefits & promotions other retailers have had to step up their games & some have. Watchdogs should be the next premier selling title after Titanfall & although BB is already $10 pre-order credit other retailers have been offering quite a bit more $20-$25. Since Wolfenstein got an increase to $20 maybe there`s a way to get Watchdogs upgrade too or another promotion added on.

I`m sure at this point there`s been a noticable jump in Wolfenstein pre-orders so you can fully except an even bigger reception for Watchdogs which would certainly delight both Ubisoft & BB. This would also allow the wheels to be set in motion to get the best pre-order benefit Ubisoft`s premier franchise Assassin`s Creed which was just announced to reach 73 million sales.
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Thanks for the suggestion. Does anyone else have any input on this idea? Remember to vote for an idea if you like it.

It is still impossible to find what items are actually available in the store without speding hours clicking on each item. "Best Buy Items" needs to have options for showing items availe in store / in store and online. Other sites like target or walmart have such an option. This is a must have and I don't understand why hasn't been implemented already.

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I can say I really like this idea. Seems simple and useful. Would anyone else like to see this implemented? Remember to vote for an idea if you like it.

Request a review

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by Frequent Contributor AWBrown on ‎04-22-2014 07:32 AM

Seems kind of odd but I think this could be a good use once more for the super users/BBY community in general. Let's say a customer sees an item that has zero reviews and they are interested but have no idea how this compares to other products and needs a good review for that product. 


What are they to do ? What if they are an online shopper only?  ( not referring to me specifically Matt xD....)


But yeah it would be kind of cool I just don't know how ti would be operated/set up really. With there being such a vast amount of products etc.

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I could see the value in this idea, but would be concerned that the requested review could be viewed as not completely genuine. Would anyone else like to see this as an option? Remember to vote for an idea if you like it.
This is basically a customer benefit for locking most if not all of their yearly day 1 game purchases in at BB. If a customer pre-orders/purchase a pre-set amount of games then once the final game purchase has cleared that added bonus is attached to that purchase.

A customer places 5 eligble titles into their shopping queue(say 5 of the current $10 pre-order titles) & once they pre-order/purchase all 5 the fifth game would recieve $60 in myBB points, $40 bonus for the previous 4 games & $20 for the final game(the reg. $10 + $10 bonus).

Maybe the # of games would need to increase to 10 resulting in $200 total credit or a possible way to allow all game pre-orders to recieve some credit compensation.

Either option is a huge financial committment to BB & $120 GCU, $300 or $600 annually, but BB has the benefit of larger pre-orders amounts which should equate to cheaper per unit orders.

Being able to advertise "EVERY NEW GAME IS $47.99 WITH $20 CREDIT" would completely remove key competitors in the gaming market. And the added affects on GCU with mybb points leading to non gaming sales & more active trade in volumes serves to strengthen the entire program. Also, this would be an equally potent benefit combined with 20% off there would no longer be any reason not ro fork over $120.

Wolfenstein pre-order numbers should provide insight to how strongly the lure of $20 credit with 20% can be.

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Would anyone else have any feedback on this idea? Remember to vote for an idea if you like it.

Offer a promotion for Mario Kart 8

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by on ‎04-10-2014 07:37 PM
This game will be a major seller no doubt but probably not at BB unfortunately considering there`s currently no existing pre-order offers. Granted there could be a weekly ad deal but that seems unlikely based of past history with Nintendo 1st party titles. Currently, Kmart has offer $25 & now $20 pre-order credits advertised in their weeky ads so even the 20% GCU is less "value" plus this is a title that will move major units on release week.

A $10-$20 istant giftcard offer like what was provided for Dark Souls 2 or $10 pre-order credit would be enough to put BB back in play along with GCU.

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Thanks for the suggestion. I'd love to hear what others have to say about this idea. Remember to vote for an idea if you like it.
Many people have already purchased, played & beaten The Last of Us on PS3 so it will be a hard sell to get them to rebuy the PS4 version at full price that is. However, if there was a promotion that allowed us to trade in our PS3 copy towards the PS4 one(not just the standard trade in) that would be enough to entice a day 1 purchase even for people who don`t even own their PS4 yet. Combine the PS3 trade in with either a $10 pre-order or $10-$20 instant giftcard offer with soda/candy deal would also be tempting.
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Would anyone else like to see this put into place? Remember to vote for an idea if you like it.

I love these monthly B2G1 Preowned Video Games promotion that Bestbuy is giving us. The only downside to this sale online is a large portion of the games listed are sold out and say "Not available for shipping."


I often find myself wasting time scrolling through thousands of video games, half of which are out of stock, just to find 3 games that I want which are in stock. I think an easy solution to this would be to add an option on the "narrow your results" pane on the left side, allowing us to omit items that are "Not available for shipping" 


If you lower the time it takes to find 3 games, then I may be able to use that spare time to find 3 more games. 


Just a thought...

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This sounds like a great idea. Not just for games but for all types of items. I would love to hear from other customer's on this. Remember to vote for an idea if you like it.
With GCU's sub fee increasing so much & the continued processing errors with the 10% I'd like to see BB return to striving to provide the best they can offer. When the dedicated game reps were there with the trade in counters trades went smoother & faster plus you weren't in the same line as returns/exchanges. The cost issue can be negated by having the areas partly subsidized between advertisements & a "Powered by ___________" partnership. You're already providing some of the best trade in values out here but the entire process of getting thru the trades is less than adequate.
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Being that we removed these in the not so distant past, I really can't imagine us bringing them back anytime soon. With that said, I would like to hear if others would like to have us bring these counters back. Remember to vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.


FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop


Lightning Returns Final Fantasy Xiii




Status: Under Review
Thanks for all the feedback on this one. We are looking into this.

Additional Gamers Club Unlocked Benefits

Status: Under Review
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. :smileyhappy:

Status: Under Review
All the feedback on this is much appreciated. This has been passed along to the appropriate team for review.
A major existing flaw with GCU is that not enough people are aware of it & it's full benefits. Putting more emphasis on it in the weekly ads gives you 53+ times a year to promote it & what's currently available for members. A program vs program comparison would also be helpful since Walmart has now joined in the fun with trade ins. I'm assuming this ad space would have some value to advertisers as well so this may help to cover the additional cost. If GCU is your premium service then showcase it in a deserving way.
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I do know that ad space comes at a premium, but I would love to hear from others on this. Remember to vote for an idea if you like it.

I know there are many other PS4 owners who would take advantage of this if it was offered.


Since The Last of Us and other PS exclusives were part of the similar $20 promotion last year it only makes sense for this title to be a part of this one.


Besides, if Xbox gamers can have Titanfall on this promotion, why can't Playstation gamers have Infamous?

Status: Acknowledged
The team that would be in charge of this has informed me that this is not a possibility with this title.

Really taken back I was a paid member since day 1, year 1 but when I went to renew in Fall 2013, was in the "limbo" period.

Given a courtesy Feb extention but would rather have paid my $15 to have the magazine coupons until at least May.

Courtesy extention = $5.

One coupon is at least $10 and I missed out on Jan - May (5 sets of coupons...on average I would use 2 each month).

I was in the hardcopy format but was not even able to switch to digital....



Bring back the coupons!

Status: Acknowledged
Thanks for the input on this idea.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Under Review
Not sure if this will happen or not but we are looking into it.

Returns Policies

Status: Acknowledged
by mliddell on ‎04-11-2014 07:40 PM

I think that Best Buy should have a accidental on all electronics,with TVs included.The new TVs are pretty light and can easily be moved.I recently purchased a Samsung 32' LED smart TV and bought the 5 year warrenty and it was broken by kids in my neighborhood playing ball outside.It was broken by no one in my family and no one that I know and I think that is unfair to me because the warrenty did not cover it..I wouldnt mind paying extra for the accidental coverage if I had to..

Status: Acknowledged
I hear where you are coming from on this, but I'm fairly certain we will not be adding Accidental Damage from Handling (ADH) coverage to our Geek Squad Protection (GSP) plans on TVs. The reason is simple. If a GSP on a TV did have this coverage, a customer could simply damage the TV themselves, in the hope they would get the unit replaced with a new model instead of it being repaired. Thanks for the idea.

Gaming Credits Digital Style

Status: Tell Us More
by Frequent Contributor AWBrown on ‎04-18-2014 08:44 AM

Now hear me out before you shoot it down. There are a vast amount of games on steam/ubisoft that are not available for digital download on BB website. Instead of listing EVERY single game. Why not make a "credits account" It may not be instant for obvious reasons but what pretty much happens is this


-gaming credits at BB is purchased (these are like your own version of Steam Wallet points or whatever you want to call it ) 

-customer can then send in a request to use part of their funds to purchase a  steam key/whatever for that particular game

-BB would then purchase that game. 


Now before people start saying there is no profit here let me explain


-game credits can cost more money wise than the actual $1 to 100 credits or however it would be listed. I.e. it could be (and I am throwing this out for example ) $1.40 to 100 points ( which is $1 on steam for example ) Okay cool, so you just made 40% profit ( 40 cent in this aase ) 

-no GCU can be used on this, but vouchers that are accepted on steam have to be accepted I assume.


Other ideas:

-why limit yourself to Steam/Ubisoft? Allow a person to buy credits to any major gaming company ( Bethseda, Blizard, etc


There could even be different tiers of this program such as 


-After the first year your credit limit increases ( I would assume to prvent fraud etc you would limit how many can be bought in a time frame/amount spent ) 

Status: Tell Us More
Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

DLC for DBZ Battle of Z

Status: Acknowledged
by straycatzach on ‎02-07-2014 12:00 AM

Best Buy should sell this DLC stand alone for the Vegito character.  Its sold on ebay for up to 135 dollars!! I'd gladly pay 10 to a reliable/trustworthy source like Best Buy rather than risk an ebay scam!  Namco doesn't seem to plan to release it in USA on the PSN and i understand your company has a contract with bandai Namco for this item.

Status: Acknowledged
I did hear back on this and unfortunately we are not able to move forward with this idea.

Asus Vivotab Note 8

Status: Tell Us More
by skao on ‎04-10-2014 09:05 AM
Any plan of bring in Asus Vivotab note 8, preferably 64gb to your tablet collection?
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Would anyone else like to see us carry this tablet? Remember to vote for an idea if you like it.

Super User Blogs

Status: Under Review
by Frequent Contributor AWBrown on ‎04-04-2014 11:36 AM

This may seem like a strange idea however I think it may work out. Why not use some of the resources at your disposal? Many of the super users here have special talents in their own field and (if they are willing)  they could help make custom blogs for certain instructions and such. 


I.e. myself if somebody wanted a detailed virus removal guide I could make a blog for that, or a related PC product.


So here is an outline of the suggestion:


-A board for blog discussions in it people can "request" certain  blogs/guides. The Super Users/Mods would then either discuss who is the most qualified or design one together for that guide/blog. 

-A blog section for the super users I know there is one for the actual BBY staff currently.


Again though, this is super user willing.:smileywink:

Status: Under Review
Thanks for idea. We are currently looking into whether we can move forward on this or not.

You`ve increased the cost of GCU from $30 for 2 yrs to $120 but you decreased the value in the welcome coupons. Doesn`t really make sense does it? You should be INCREASING the valiue of EVERY ASPECT of GCU not decreasing or eliminating key perks/benefits. Basically, you`re giving us a bionic body but not putting fingers on the left hand & no right foot. Most people would prefer their regular non-bionic body vs this "upgraded" option.



However, this is an easy fix you need to make the coupons unique, diverse, valuable & consistantly tempting. Here`s how;

1- You need staple couples that will entice ALL types of gamers- B2G1 on used, B2G1 on new, 50% off a game guide, 10% off PSN/XBL/PS+/Steam, 50% off 1 used game, extra 40% bonus trade in credit, 3X RZ point booster on 1 game purchased during release week, $25(1250 RZ pts) w/purchase of $250 on gaming, 5X RZ pts booster on all games/accessories when purchased with a system & a 15% off birthday coupon. These should be valid for 1 yr & a new set should generate for the 2nd yr of GCU. They should be available in-store at the time of purchase or by email the choice of the customer.


2-You need 12 unique coupons(1 per month) sort of use em or lose monthly enticement coupons. These will get you loyal customers. And a new set of 12

Status: Tell Us More
Thanks for the suggestions, and I truly hear where you are coming from on this. Would anyone else like to see the specific suggestions put into place? Remember to vote for an idea if you like it.
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