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New Idea

Afterglow wireless headset

Status: We Did It!
by Roth1ap on ‎01-09-2013 10:25 AM
I saw these afterglow wireless headsets at GameStop after asking what was the best universal headset was. They look really cool and I was like sweet this is what I'm going to buy with my best buy gift cards but unfortunately beat buys don't carry these in the michigan area or online. I looked on afterglow own website and they list best buy as an official retailer. So I think this would be a great item for you guys to start carrying
Status: We Did It!

It looks like we now sell some of these wireless headsets here on BestBuy.com.

0 Votes

Ideas from a student in China

Status: Acknowledged
by kjmartin on ‎03-05-2013 05:55 AM

Dear the Best Buy:

   I write this message just after reading the news that you plan to give up several projects in China. I don't think this is really a wise decision. Besides I find another news in the same website, saying that the superbatteries is under development, and the market is too big for market apartment to estimate, especially in China. the other products are the same!

 In short, I just write to remind you, but to the decision,just on you.

 Thank you.

Status: Acknowledged
I have to admit I'm not sure what projects you are referring to, but would thank you for sharing your thoughts on this.

Could we please have all versions of new game releases, normal, special, deluxe, collectors and so forth supported online and in stores for all pre order, promotional and reward zone offers.

 

As a passionate game enthusiast I always try and get the collector's edition when ever possible.  Currently when you order online any links for any extra incentives only appear for the normal edition and in stores they typically go by what ever is listed online.  A pre order, is a pre order and regardless of what version you ultimately decided to purchase all versions should receive and qualify for the same benefits.  Why this has not been setup this way all along makes no sense to me.  This would eliminate any confusion and eliminate all required support concerning these issues.

 

    - 3DK

Status: Tell Us More
I would guess that some of these "extra incentives" are actually provided by the manufacturer, and they would be the ones determining which version of each game gets them. With that said, I would like to hear from other users on this. Remember to vote for an idea if you like it.

"Edit" button for item comments

Status: Acknowledged
by Informing on ‎09-11-2012 01:36 PM

On my list of pros and cons for a particular Best Buy item I forgot to add 2 pros, but I can't touch the comment or post a new one. An edit button would also be good for the people who posted a comment 5 minutes after they purchased the item (Which really isn't enough time to give an accurate review of the good and bad, they should have it for a month at least.)

 

I value comments on items so much, so to allow the customer to more accurately review an item would be fantastic for everyone.

Status: Acknowledged
Thanks for the input on this idea.

Enter the Geek Zone

Status: Acknowledged
by techbutler on ‎10-31-2012 10:35 AM

For anyone over the age of 40, they remember the days when Radio Shack was nothing more than an electronics hardware store... every wire, resistor, connector known to mankind.  As history has shown of course, you can't sell only those things and expect to survive.  So, instead there are now a fraction of the number of Radio Shacks as there once were.

On the flip side, there are many more Best Buys out there, yet there is still a shortage of retail DIY electronics hardware.

There just is no place to reliably go close by to purchase cables, connectors, adapters, screws, fans, heatsinks, memory, cards, tools, the list goes on.  When you need these things, chances are you need it now for a project you're in the middle of.  These are not things you want to have to order online. This is no different than being in the middle of that home remodel project and having to head down to Home Depot.

Enter the Geek Zone.  The part of the store now renamed that incorporates both the Geek Squad support desk and new retail floor space for the items mentioned above. Geek staff would be the sales staff in the Zone.

Status: Acknowledged
Thanks for the input on this idea.
0 Votes

@Gamer Questions & Ideas

Status: Tell Us More
by 3DKillers on ‎04-27-2013 05:37 PM

Considering it will be going completely digital soon (which I personally regret) and will be eliminating additional cost for material like paper, ink and printing as well as shipping.  Does this then mean the cost of the subscription will also be reduced to reflect these savings?

 

I'm also curious on how exactly this process works?

Once you've download the issue, will you be able to re-download it again if you have deleted it and want to revisit it?

What about if you let your subscription expire, will you still be able to download the issues you were subscribed to?

You don't have the ability to just login to @Gamer and simply read the issue(s) on line?

 

I'm not a big fan of being forced to be tethered to my computer and not everyone has the benefit of a tablet or smart phone and reading a magazine on a smart phone is not a very enjoyable experience anyway.  I myself prefer an actually magazine that I can hold in my hands and take with me, where ever I may roam.  Soon all printed material will be digitized only and books and magazines will be like 8 tracks, cassettes and vinyl albums.  You will have stories to tell the little kiddies "when I was your age we had..."

 

How about benefits for Premier Silver Reward Zone Gamers Club Members?

I think it would be awesome if your a Premier Silver Gamers Club Member to be able to login into @Gamer and access a data base of all the @Gamer issues.  From the very fist issue, to the most recent and be able to read them through the website without the need of downloading.  As a subscriber you should have the ability to read all the issues you've subscribed to online as well and always have access to them even if you let your subscription expire.

 

Lastly the ability to pay/renew your @Gamer subscription with the use of your Reward Zone points which is brought up in this post.  Only 3 votes?  Come on Gamers Club Members show some support and vote!!!  Smiley Frustrated

 

    - 3DK 

Status: Tell Us More
Lots of good ideas here. At this time we will not be lowering the cost to sign up for a Reward Zone Gamers Unlocked membership. Does anyone else have any feedback on this idea? Remember to vote for an idea if you like it.

We want Casio Tr200

Status: Acknowledged
by Orgeo on ‎11-15-2012 05:12 PM

Casio just published a new camera Casio Tr200.  Many of my friends want to buy this camera, but we cannot find it in Best Buy.  Can Best Buy provide this camera for us to shop?  We will love to see that !!

Status: Acknowledged
I did hear back on this, and unfortunately we will not be carrying the Casio TR200. Thanks for everyone's input.

Filter for graphics chip in PC locator

Status: Tell Us More
by kadirfayz on ‎05-04-2013 07:01 AM

I think it would be helpful for customers to make right choice if graphics chip filter is added to PC locator (e.g. Nvidia, ATI, Intel, UMA) since price significantly changes depending on it 

Status: Tell Us More
I would also like to see this as an option. It's not that I shop for computers that often, but it would be nice to be able to sort by the Graphics card if I ever was in the market. I'd love to hear from other users on this idea. Remember to vote for an idea if you like it.

Comparison Chart for Products

Status: Acknowledged
by creativebeezone on ‎11-20-2012 12:00 AM

If there is comparison chart placed in each section that has prices of similar products listed on it; that will helpful for buyers while buying the products. Example - If there is a chart in flash drive section that has list of prices of flash drives of different brand by memory size then it will help buyers in deciding what brand they want to buy based on the prices instead of finding them and then comparing. Alternatively if this can be placed on computers that are made accessible to customers in the store for comparing prices of the products they wish to buy.

Status: Acknowledged
Thanks for the idea.

Samsung's latest SSD series EVO

Status: Tell Us More
by Chaoticleaf on ‎08-28-2013 01:41 PM
SSD's are the future of storing data so why are my selections so limited every best buy I go into. The reason I'm pointing this out is because Samsung just released there 840EVO series in August I believe and it's still not sold anywhere on bestbuy.com. It bothers me because it's the happy medium between the pro series and the regular SSD's already offered at BB stores. Just throwing it out there thanks for reading.
Status: Tell Us More
These look very nice! Would anyone else like to see us carry these? Remember to vote for an idea if you like it.

received a call from a very nice gentleman who was hoping to get a Thank You from Best Buy this year for being a great customer.  He stated that he always gets the emails about the daily special and what not, but was hoping to get one to thank him for his business.  I agree with him and think this would be a great idea.  It would help with the overall image of Best Buy.  It should also be very easy to implement.  The email channel is already established, and designing a holiday thank you card should not be that difficult.

Status: Acknowledged
Thanks for the input.

Out of Stock Delays kill many orders

Status: Tell Us More
by RMansard on ‎06-16-2016 06:56 PM

Several times recently, I went to Best Buy and was told the item I wanted is out-of-stock, but we can order it for you.

I don't expect Best Buy to keep everything stock of course and I'm okay with ordering until I'm told told it will take a week to deliver in store pick up.

 

I just ordered a Sennheiser Wireless RS195 Headphone set at MSRP $450.00 on sale for $350.00. That's nice :-)

I pre-paid and waited for 7 days. In the meantime, I wanted a second set and saw the identical online later the same day with free 2-day shipping. The online item came in two days while I waited another 3-4 days for Best Buy In-Store Pick-up delivery.

 

I don't need to say, but another very large retail store is now offering fast shipping 2-day Express for $49.00/yr.

 

How many, many, many sales are lost because of the dreaded long shipping delays and the customer goes across the street or looks online for the same product with very fast turn-around shipping. I know one online retail store is coming up with to your house same day drone deliver.

 

I felt sick when I was told it would take up to a week to get my in store pick up. As a loyal Best Buy customer, I agreed, but the second pair came in two days from some other.

 

Best Buy needs to get with the program and advertise 2-day in-store pickup for many if not not most items they promote.

 

I would have bought the second pair of headphones if the in store or home deliver would have been 1 or two day deliver.

 

I would rather deal with local folks I know than go elsewhere, but I'm driven a lot by cost and efficiency just like anyone else.

 

I like Best Buy very much and will always be a loyal customer.

 

Status: Tell Us More

Would anyone else like to see in store orders arrive faster? Make sure to vote for an idea if you like it.

I think If you add a mini water turbine at a majority of sewer drains it would offset a communities cost for electric. "Potentially" Im not sure how much power could be generated from water runoff during heavy rains. Maybe some type of gearing could be done to produce more power at less revolutions.

Status: Acknowledged
I'm not sure how this pertains to Best Buy. Although it seems like it might be a useful idea, I'm fairly confident it would be up to each local government to determine if this would be a good idea for their sewer system. I would suggest reaching out to them with this idea.

I've noticed that stores no longer carry 64GB and 128GB Cellular iPad or iPad mini models;  I think this is an unfortunate mistake on Best Buy's part to make these items online-only as you're going to be walking a lot of business to mobile stores like AT&T, Verizon & Sprint and Apple Retail locations where they co-exist in areas around your stores.  What creates a demand for these items is that fact that iPad storage cannot be expanded.  There's no incentive for a customer to wait 3-5 days for shipping when in most cases they can go to an Apple retail store or carrier store and get the item for the exact same price but on the same day. I would love to think there's got to be a better way to execute this strategy or at least offer expedited shipping to decrease wait times for products.  After all, that's the whole reason people shop in-store. 

Status: Tell Us More
I hear what you're saying on this, and I would have no idea why we stopped carrying these models in our stores. My best guess would be we weren't selling enough of them. I can assure you we would never stop carrying something, we were selling a lot of in our stores, if at all possible. Would anyone else like to see us carry these two models again in our stores? Remember to vote for an idea if you like it.
0 Votes

Holiday shopping deals.

Status: Acknowledged
by richardalmyjr on ‎09-14-2013 07:30 AM

Smiley Happy:maneuver-happy:Think Best Buy is absolutely the best place to shop for all holiday gifts. I want to suggest placing DVD's, movies and TV shows, on sale now for Christmas. Amazon.com is a good place to shop and, from what I see, competition for you. You have taken excellent care of your customers in years past (thank you),but I am asking you to do this now please because shopping is getting underway and I'd like to shop here. Thank you for caring so well for your customers. 

                                                                                                                                                  Sincerely, 

                                                                                                                                                               Me.

Status: Acknowledged
It's nice to hear you have been happy with the service you have received from us, and I of course can understand your desire to have more sales starting now for Christmas. We should have sales on DVD's, movies, and TV shows at all times of the year. We should also be remaining competitive in the market when it comes to Christmas sales. Thanks for sharing your thoughts on this.
0 Votes

Sure, it's probably easy to go into a Bestbuy store and buy a gift card each time you want to save for a Best Buy specific purchase, but my idea would work similar to the Pitch-In card, except that it's for one person.

 

For the sake of this suggestion, let's call it a Flexible Lay-Away Plan or for short FLAP.

 

FLAP would work like this:

 

1) Visit a bestbuy store

2) Take the item which you desire to purchase to any cashier

3) Cashier Scans the item, and with an added POS feature, a gift card transaction is generated with a value that is at least 10% of the purchase price of the desired item. Since the FLAP will remove the item desired from the available inventory, and administrative fee of $3.00 shall apply.

4) The item desired WILL NOT be held for the customer to pick up, however, the FLAP program would reserve the item in it's inventory. In the case of purged/discontinued items, only Lay-Away the price of the item. If the same item is not available, managers will find a like-styled item, and adjust the price accordingly.

5) Customers should immediately activate their card. During activation:

  • Customers will give their basic information
  • Customers will provide a  funding source, where direct debit from a checcking account is prefered, but visa/mastercard allowed as well. 
  • After the funding source is verified by a mini-deposit method of verification, the customer would set up scheduled withdrawals from their checking account or debit/credit card.
  • Upon making the FLAP goal, the customer can come to the store to retrieve the time. FLAP would be the form of paymentMy idea of BBY FLAP Program

6) As a bonus for customers to acheive their major electronics purchasing goal, upon successful completion of funding their item something free should be offered relative to the item purchased.

 

A downside of FLAP would be that customers change their mind on making a purchase. A suggested cancellation policy, that is fair should be:

  • FLAP participants may cancel their FLAP within 24 hours for 100% refund of  the deposit made towards the item on a FLAP Account and the FLAP Administrative fee.
  • FLAP customers may cancel their FLAP within 25 hours to 14 days for an 85% refund of the total FLAP balance, with the administrative fee non-refundable.
  • After 14 days no refunds are available, however the FLAP balance may be converted to a Best Buy gift card, minus a 15% re-stocking fee (30% if the item has been purged/discontiniued from sale at Best Buy stores

 

Status: Tell Us More
Thanks for the detailed idea, and I could see at least some customers using such a program. Does anyone else have any insights into this idea? Remember to vote for an idea if you like it.

Parity in Customer Experience

Status: Acknowledged
by Fourty on ‎01-29-2014 01:17 AM - last edited on ‎01-30-2014 12:50 PM by Senior Social Media Specialist Senior Social Media Specialist

Having been a BB customer for over 15 years I have seen the good, the bad and the ugly. The past few years I have seen this company survive in a market that is becoming increasingly competetive with companies that are more diversified and can take a short term loss to dominate the market. Still, my need for instant gratification draws me to the stores so that I can see and touch the product. This has resulted in more impulse purchases than I care to admit to.

 

When I walk into a store I can depend on a consistent customer experience. Always a little variance, but that's to be expected. Shopping online is the same, consistently good with some minor hiccups here and there.

 

In my latest experience with the call centers it was painfully obvious that they don't all subscribe to the guiding principles outlined in the Corporate Responsibility & Sustainability Report.

 

  • Call back system only works if someone picks up the phone when I am reconnected. I was greeted with a message then nothing but silence until I finally hung up 3 minutes later. Next time I will be more inclined to wait on hold although it isnt my preference.
  • 5 transfers total and only one person in Mission Control (Tyler #{removed per forum guidelines}) understood what I was asking for, set my expectations about what he was going to do, then called my local BB to help me find an answer.
  • My issue requires for me to go to my local BB tomorrow, but why couldn't the first person tell me this without an hour and seven minutes of hold, transfers and redials?
  • Each contact meant that I had to repeate my issue while they patiently listened then told me that I was not talking to the right department but they knew where I needed to go.
  • I felt like each department was a different company. It wasnt even different shades of blue, it felt more like completely different hues.
  • 4 of the five contacts had a very poor audio connection. Kind of expect better from BB since I go to you for my tele and audio needs.

 

There's no need in posting empty threats of never going back to BB or boycotting the company. I still want my instant gratification. But what you lose out on is an advocate to support brick and mortar stores in an area that is enamered with Amazon.

 

My ideas are:

 

  • Take a good look at the investments you are making in your call centers. Are the dollars saved really worth it? What is the cost of lost loyalty? Are the hiring profiles for these agents the right ones? Are they capable of make me feel like a valued customer, or am I just another metric in a call center pivot table?
  • Expect each and every agent to embrace your sustainability mission on each and every call
  • Create parity in the vision of a good customer experience at the store, online, in the call center and in your corporate offices.

 

I am not providing these ideas because I want kudos or achievements. I am not interested in anyone contacting me to apologize for my past few expereinces or offer me discounts to make up for them. Amazon's strategy on predictive shipments and their network of distribution warehouses is what BB has to compete with over the next few years. Dont let your weakest link be a constant detractor for future business. If your competetive edge is to offer the best customer experience in the market and have leaders that deliver extraordinary resutls, then you have to make sure that the channels customer choose to contact you during the "make or break" part of their experience is in line with what other channels of your company.

 

HA! Only two beers in and I managed to ramble on this long. PM me if you want to hear more.

 

-Fourty

 

 

Status: Acknowledged
Thanks for the thoughtful and detailed idea, and I can promise you we are already working towards what you are asking of us. We truly do appreciate your continued patronage.
0 Votes

Better utilize space in store.

Status: Tell Us More
by gadgeteer on ‎03-19-2013 12:29 PM

First off, let me say I love the new layout of the "Connected Store" format.  It feels much more open, clean, and easier to locate things;  However, I think the big desk in the middle is really under-utilized.  I asked an employee what it's for and they said "customer trainings" yet every time I've been in the store they're utilizing like 10% of the total area mind you this is a very big area.  If its for training, why not have commericals or advertisements for training to really drive utilizing this space.  From what the employee said, Best Buy wants you to know how to use your technology so they plan on offering free classes (similar to Lowes).  There should be a lot more awareness about this because it is a potential differentiator AND it curbs online purchases.  Online retailers like Amazon are quickly realizing that B&M stores have them in sight and lately some of the best deals I have found have actually been in B&M stores (which I found out Amazon does not price match, unless it's a TV).  

 

I think it would do you great justice, to print fliers and put them in customer bags or send out an email with a voucher for a free technology training and really get customers engaged and enthusiasic about this offering.  That way if a customer comes into a store and they buy a new phone and it's their first smart phone - yes AT&T may give it to them for the same price, but AT&T isn't going to sit them down and show them how to use it.  That kind of service is a differenator.  

Status: Tell Us More
I will admit I was not part of the design team for this new store layout, but from what I understand this center part of the store is mainly to provide our customer's a centralized location in our stores to get answers to their questions. Does anyone else have any thoughts on this idea?

Need a way to NOT see refurbished items

Status: Tell Us More
by kelemvor on ‎05-01-2013 12:05 PM

Pretty self explanatory.  When I go to a category, I see refurbished items in with the regular items.  From the menus on the side, I can choose to only see refurb items but can't choose to NOT see refurb items.

 

You should add an option for "New" so I can choose to see just refurbs or just new.  It's annoying to find something that looks good and then find out it's a refurb.

Status: Tell Us More
I have to admit I never thought of this, and I can see where customer might want to eliminate any refurbished items for their search on BestBuy.com. Does anyone else want to see this as a search option? Remember to vote for an idea if you like it.

Shipping

Status: Acknowledged
by juan_beyond on ‎05-03-2014 09:52 AM

I wanted to start buying more games through the website and I see some nice benefits to buying through bestbuy. The only issue is that I do not have a store nearby to pick up the items and when I pre-order a game, it ships the day of the release while competitors have it at my door the day of release. At least that is what a bestbuy representative informed me. Hope you guys take this into consideration for future changes.

Status: Acknowledged
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