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A great example of "if it ain't broke don't fix it" - Best Buy had a GREAT infastructure in place and decided - hmmm well that's not complicated enough and changed it in the most bone-headed of ways:



You could go to and type in your zip code and from there select the store cloest to you and see that store's "home page."  From there you could click on "Clearance" (new items, discounted because discontinued) -or- "Open Box Items" (returns/exchange) and shop by category (i.e. laptops, TVs, etc.) or Brand (i.e.  Apple, Microsoft) for THAT store. If you wanted to search multiple stores within a radius you could click the "Multi-Store" link at the top of the page and the same filters would reply.



There's only a link to Best Buy outlet. You have to click on open box at the bottom and you're taken to a webpage with ALL open boxes (with no specification to geopgrahy so you may be seeing all open items across the country). When you find the item you want open box, you click on buying options and then put in a zip code and then it refreshes to narrow down the search to your area. In my case, almost every time, the open item popped up in a store in the city, but nowhere actually near me or the two stores I frequent here.



I LOVED being able to go in and search for deals for the store that was down the street for me. I would frequently check for LG TV's or Apple laptops and it was easy to do. Sometimes too easy and I would impulse buy (I bought Kindles they had for over 50% off for gifts just because the price was great and the store down the street had them in stock). With this new system, it complicates this A LOT and I think you're going to find yourself stacking up open items because internally, stores don't do a lot to advertise and move open items. For example a store in town that I frequent had over 40 open item laptops. Another store was closing so they transferred ALL of these laptops to that store. At last check they're almost at 30 again and the other store has officially closed so they can't send those out - they're stuck with them. Under the new system you're not going to benefit from a customer that sees an $899.99 laptop for $499.99 because unless the person is SPECIFICALLY looking for that item and wants to go thru all the work of narrowing the search down by zip, they won't ever see it. 


This was a HUGE step in the wrong direction.


Status: Tell Us More

I know this was recently changed, and given that fact it is unlikely would be changing it back anytime in the near future. With that said, I would like to hear what others think of this idea. Make sure to vote for an idea if you like it.

Auto email alert on Pre-Orders

Status: Tell Us More
by Valued Contributor on ‎11-10-2015 10:11 AM

It occurs to me that many customers lose their pre-orders of games and other products because they use a debit card or some such and they have insufficient funds in their account when Best Buy goes to charge.


To this end, perhaps the programers could build in an auto email alert to send out to pre-order customers 7 days prior to release informing them that in the next week Best Buy will be charging their account and that they should insure they have sufficient funds.  And that if they do not their order may be canceled. 


I look at the forum regarding all the Pipboy cancellations and I am willing to bet that nearly 100% of them are becuase customers do not have sufficient funds.



Status: Tell Us More

Interesting suggestion. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Black Friday 2015

Status: Acknowledged
by vaan285 on ‎11-12-2015 05:25 PM

Will Elite Plus Members get special access to any Black Friday deals early?  i see that early deals have been open to everyone as of a few days ago.  what happened to all the great perks of spending $3500?  please confirm or address this for 2015 and not future Black Friday deals.



Status: Acknowledged

I wouldn't worry too much about this. I would guess that we will be having special early access sales for Elite/Elite Plus members as we approach Black Friday.

When will information be going out to Elite Plus members for Black Friday special at-store events and online access prior to Black Friday??? I've been an Elite Plus member 5+ years. Strange that I haven't seen anything yet. Please confirm. Thanks! Debbie

Status: Acknowledged

We can't comment on possible future sales events, but I would guess that there will be early access sales for Elite/Elite Plus members coming soon.

A bit of the angst I see is people not getting a pre-ordered game on release day.

For me personally this has never been an issue when I have pre-ordered at lease a week in advance.  And there seems to be fewer issues with standard versions of games.  


My suggestion would to remove the date you should get it a few days before release and simply put release day.

Status: Acknowledged

Thanks for the suggestion. I can say we are always working to make the process as smooth and pain free as possible for our customers.

Sale alerts

Status: Tell Us More
by Boberthavok on ‎09-28-2015 08:57 AM
How about adding an option for users of the website or app to choose to add there email or cell number to be tested and be alerted when an item you are looking to buy goes on sale.
Status: Tell Us More

I like this idea. Would anyone else like to see us move forward on this idea? Make sure you vote for an idea if you like it.

Carry the Hub+ USB-C Hub In-Store.

Status: Tell Us More
by gadgeteer on ‎10-22-2015 02:10 AM - last edited on ‎10-23-2015 02:32 PM by Senior Social Media Specialist Senior Social Media Specialist

Best Buy should consider carrying the Hub+ in-store. The most common request we get in-store from customers is usually around the lack of an SD card on the MacBooks and while you can purchase the USB-C to USB and a seperate card reader, the Hub+ is aggressively priced to provide you  with a much better value, giving you (3) USB-A 3.0's, (2) USB-C, a Mini Displayport and an SDXC. Outside of that it even has juice to act as an external battery pack for an iPhone! Even when compared to Apple's own adapters at $79.99, this is a bargain at the $89.99 price. This would also work on incoming USB-C based computers like Google's Chromebook Pixel.


{removed per forum guidelines}


Status: Tell Us More

Would anyone else like to see us carry this item in our stores? Make sure to vote for an idea if you like it.

Pre-orders for iPad Pro & Apple TV

Status: We Did It!
by gadgeteer on ‎10-05-2015 06:31 AM

I have a rewards certificate burning a hole in my pocket and I would love to be able to use it towards an iPad Pro and/or a newer 32GB/64GB Apple TV; However, Best Buy is not doing pre-orders for either of these items (yet you did for the iPad mini 4 which is just beyond me). 

Status: We Did It!

The new Apple TV was made available for pre-order yesterday 10/27/2015. Both the 32GB version and the 64GB version can be pre-ordered now on

It seems like new products are coming out every 6 months instead of every year or two years. With Senior Citizen customers (55+) coming into Best Buy's to tech illiterate customers, I think it would be wise to have Workshop classes like Apple and Windows at a basic level for free, storewide. As an entrepreneurship student and as a Best Buy employee, I know we have advanced classes ranging from $25-$70 at select stores.


My idea is to make this a run-off of Geek Squad by calling it Geek Ph.D. (Professors of Hardware Devices) With Ph.D. classes, customers can go from beginners (Freshman) to Ph.D.s with the more they learn from their professors (Geek Squad Intructors). I'm looking to finance, partner up, market and sell this idea to corporate, because I have called 10 stores that show they have workshops but never offer them to customers. I'm confident that the struggle is real when it comes to comprehending technology and I would like to see Best Buy do classes like:


DSLR training, Windows 10 or OSX training, Free 1-hour sessions that become paid full sessions, Cell phone/tablet training, and Connected Home Training.


We already have Windows, Samsung and Apple as store-within-a-store but ideally, I'd like to combine those vendors in segregations throughout stores. It's a win-win situation where the customers learn and Best Buy profits from new emerging technology. If anyone else has had this similar idea on this blog or would like to give some feedback, hit me up. Thanks!

Status: Tell Us More

Would anyone else like to see this idea implemented? Make sure you vote for an idea if you like it.

Has Best Buy ever thought of offering home security and or video surveillance?
Status: Acknowledged

We already sell a number of home security and video surveillance products. You can find some here.

Please look in to revising the Order Status / Order History page of the site.  The current structure is extremely user unfriendly.    I place a lot of orders on (154 in the past 12 months thus far), and a lot of them are pre-orders.  Since the individual product pages don't give me any indication of whether or not I have already ordered an item (like Amazon product pages do - another bit of functionality I'd love to see BBY add by the way), I spend a lot of time sifting through orders on my Order Status / History page.  In its current form, I have to open every single order just to see the items that are in it.


In its current form, this page is virtually useless.   There is zero search functionality (especially critical now that item names are no longer listed so a CTRL+F page search won't work either), nor is there the ability to simply view all outstanding "In Process" orders, nor is there the ability to view orders based on when they were shipped.   


Specific Functionality Requests:


  • Add "You Ordered this Item on XX/XX/XXXX, click here to view this order" funtionality to product pages
  • Add Keyword Search functionality to Order Status page
  • Add Filter functionality to Order Status page (specifically, filter by Order Status)
  • Add Sort By functionality to Order Status page (sort by Order Date or Shipped Date)
Status: Tell Us More

I like this idea, and could see the value here. Would anyone else like to see this functionality on Make sure you vote for an idea if you like it.

Just wanted to comment on the Best Buy Gamer's Club Unlocked promotion. Why is there not a way to verify that I paid for the membership through my online account so that I can get the 20% off discount on new games before the activation card arrives?


The activation card is backordered, and until I get my hands on it, I cannot get the discount. That means that I will not be ordering any new games or additional Lego Dimensions sets until I get it. If our membership rewards information is automatically applied, why can't this be as well.


Now waiting on two PS4 games that I wanted this week. On the bright side I may get them on sale.

Status: Tell Us More

I completely hear where you are coming from on this. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

i started my holiday shopping on Friday, making a purchase for my spouse who is impossible to buy for. Today my spouse got a " Thank you for your purchase of "x" would you rate your purchase...thanks Best Buy. Yes, I could have thought to myself at the check out that the reward points program that my family uses is registered under his email so I should have skipped the reward portion of the sale. Maybe Best Buy could suspend the email for feedback until after Dec 25? 

Status: Acknowledged

I am confident that we would not shut off thank you for your purchase emails, but I do hear where you are coming from. Our My Best Buy rewards program is not intended to be used by more than one person; because of this we off course assumed your spouse made the purchase. In the future if you don't want these emails to go to someone else, and still receive points, you should use your own My Best Buy membership.

Best Buy is no longer found with the likes of,, and in Discover's cashback bonus portal for their card members. The portal, called Discover Deals, lets customers be referred to partner sites and in exchange for using the stores linked, the customer will get 5% Cashback bonus or more, rather than the standard 1%. was part of this for years, offering the common 5% incentive as and still offer.

It was a great system that got me buying lots more from Best Buy, but while the other companies have stayed, Best Buy backed out. Please bring it back to the Discover Deals portal alongside its sensible competitors.
Status: We Did It!

@CannonO, Thanks for letting us know.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.


The Order 1886


Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division


Rise of the Tomb Raider

Forza Motorsport 6


Quantum Break


Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

Improvements to the Trade-In system

Status: Acknowledged
by jac522 on ‎08-30-2015 11:37 PM

A few points that you may want to consider for revising your trade-in system.


  • Make it Faster, GameStop has a very fast process that involves them changing modes on their registers and they can scan all of the games in a row. At Best Buy you have to go into etk and login into the trade-in application and then put the My Best Buy info in and then you can start scanning. But with every game you scan they have to click the condition of the game, which makes no sense to me. The conditions are working or not working but the employee has to select one and then scan another game. The employee should be able to scan one game and right away scan another.


  • Use the card reader to show the transaction in progress. This one is big because that way we can see if GCU is showing up correctly and the price of each game as it is added to the transaction. Also a note with the card reader, it can take forever to bring up the customer info for us to accept then sign the pad. I've waited 40 seconds before it showed up. If you show the transaction in progress then you could make the info and signature screens come up faster as well. 


  • Simply the receipt process, printing out 10 pages when trading in 7 or 8 games seems like a waste of paper. 2 pages is the customer receipt and the rest is a page the employee has to attach to the game. It's a waste of time for them to taping each page to each game. Possibly print out one page for them to attach to all of the games or just keep track of the number of games a store is sending to MN digitally. You could also include an option of the receipt being emailed to us, as you do ask for our email during a trade-in.


  • Educate the employees, I have heard many cases where a employee and manager won't take a disc only game. Make sure you get the word out about taking disc only games and promos like the $50 tablet one you are doing now. It can make a customer mad and not want to return to a Best Buy if an employee is rude or doesn't understand how to use the trade-in system. 


  • Work with local governments to simply the trade-in process, having to give a fingerprint or a photo of yourself can make one feel like a crook. I understand you have to follow the laws but why does it only apply to Best Buy in certain cities? For example, one store in my area has to take a picture of you with a trade-in transaction but the GameStop right down the street doesn't, even though they are in the same city. 


  • If you did this I would love Best Buy until I die. Put the trades on a different card (like a trade-in card) that would make my purchase tax-free. At GameStop they use a trade-in card when I do a trade-in because in Wisconsin, and many other states, tax on a trade-in is not added. The reasoning behind this is because the state assumes you paid tax on the original product and therefore you shouldn't be taxed on the value you get from it. It's like trading in your car, you pay sales tax on the price not covered by your trade-in. I don't see why Best Buy couldn't do this. It adds more value to the trade-in and in your legal rights to do so in certain states. 


If you can do any of these (especially the last one)  it will benefit us all Smiley Happy

Status: Acknowledged

Thanks for the suggestions.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.


FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop


Lightning Returns Final Fantasy Xiii




Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

Currently, if the price on a pre-order drops between the time a customer places an order and the time it ships, the customer automatically pays the lowest price.  This policy should be adjusted so that the automatic adjustment period extends to the release day of the item.


To ensure the item reaches the customer on release day, it typically ships late during the week before release.  The sale price isn't always updated on the website until the release week, after the order has shipped.  This can cause customers who pre-ordered to not get the best price unless they call in and ask for a manual adjustment, which is covered.


A customer who pre-orders an item should be guaranteed to get the same price as a customer who walks into a store on release day and buys the same item.

Status: Acknowledged

I hear where you are coming from on this, but from what I understand we are not changing our Price Match Guarantee at this point.

I was trying to find an SSD that I purchase from a near by Best Buy store the same day.  Unfortunately, after fishing around for a while trying to find one that was in stock in a near by store, I gave up and ordered one from Amazon.  I had it the next morning.  If there had been a way to limit my search to only items available at stores near me, I would have just gone to the store picked it up.  I would prefer to support my local store, but it is currently time consuming and difficult to tell what is actually on the shelf at a particular store.

Status: Tell Us More

I believe this idea was posted in the past, and didn't get much traction. I personally think it would be a great idea. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

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