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Amazon(Amazon Prime required) and Walmart(Free to everyone but on select games) both offer this benefit to customers that pre-order a game. I think Best Buy should offer this benefit to paying @gamer unlocked subscribers or premiere silver members. This will help Best Buy gain more customers into @gamers unlocked and make it an easier decision to pre-order at Best Buy for those that don't live as close to a Best Buy for in-store pickup on release date.
Would be perfect to go with the Victory Can be Pre-ordered Promotion best buy is currently doing. Be first to pre-order, Be first to play it.
An idea to save space in stores and create a better buying environment while adding more product choices. What about having book, music and video kiosks to browse, sample and buy/download in-store? Dedicate an area in store buy creating a cafe-like area where people could browse digital media via kiosks/tables. People could dock their devices and use high-speed connections they may not have at home to download to phones and/or tablets. Have a deal with a service like iTunes/Amazon/Spotify/Google to sample content and buy using their store accounts.
The 60 price match/60 day return policy(upgraded from 45 days ) was one of the primary reasons I didn't mind impulse buying an item that may not truly be "worth" the amount I paid. This was a true benefit/perk of being a Silver member but now with the price match part being basically neutered by being limited to just 14 days & only available from BB/BB.com I see myself adjusting my spending completely.
In all fairness, I think I understand what the true problem(s) are RENTERS. A person can get a digital camera & use it on vacation, upload the pics & return the camera. Now BB has to sell the camera for at least 10% off as a open box item and that's just not fair. This can also be a problem with really big ticket items like TV's especially during the Superbowl. So why not adjust the return policy & add the restock feees to items that are high risk for renters to reduce this behavior altogether.
Number one since this perk is geared towards your "premier customer" base the $2500 spending requirement should already weed out alot of the renters anyways. You should also look at what the competition does & have exclusions for different items like the big ticket items so TV's, PC's, laptops, IPAD's should have the 14 day limit. If they go over the 14 days then the restock fee should apply or something along that line.
You could also charge a flat yearly fee that would negate restock fees but this would be a tougher sell since it's hard to predict the future unless a person is set on returning tons of unopened items. And come to thnk of it unopened items are the ones you should really be focused on.
There's definitely a middle ground that can be found on this issue which will keep RZ Silver members happy & protects BB frkm renters. I just comes down to BestBuy being willing to admit a mistep & make the right decision that keep good will strong.
Hopefully, this is the start.
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.
Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.
I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.
I thinks it's been suggested before but a system update in general is probably past due.
I think it would be good if Best Buy online would have a signup for products that are listed as Sold Out Online when they come back. When I am looking to buy one of these particular products I keep a book mark to it. But the drawback is if I don't check everyday it might only be back for a little while.
Now, I see the Wish List feature. Will the Wish List perform this?
This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.
The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.
If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.
If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.
If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%
This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.
The only place I can find your weekly sales is at deals.bestbuy.com. Well, no offense, but that site sucks. The ad doesn't fit on my screen so I have to scroll around as well as changing pages to see what's on sale. Most other stores I shop at have a flash or PDF version of the same ad that comes in the paper. I can choose to view each page so it fits on my screen, or can choose to download a PDF and just scroll through it at my leisure.
Please consider a better way to show your ads on your website. It should be a duplicate of what I get in the paper, it shoudl fit on my screen all at once, and I should be able to easily flip between pages and see everything without any scrolling.
Please consider putting a new link called "My BB Store" or something similar in a prominent location on the main page. It would either take the individual to the details/hours, etc for their preferred store or take them to the spot where they select one. I find that hainvg a preferred store selected is valuable, but having to dig for it + the details I want is frustraing. This feature can add to the loyalty factor but again is frustrating if we have to dig around for it. Thanks for listening.
Could we please have all versions of new game releases, normal, special, deluxe, collectors and so forth supported online and in stores for all pre order, promotional and reward zone offers.
As a passionate game enthusiast I always try and get the collector's edition when ever possible. Currently when you order online any links for any extra incentives only appear for the normal edition and in stores they typically go by what ever is listed online. A pre order, is a pre order and regardless of what version you ultimately decided to purchase all versions should receive and qualify for the same benefits. Why this has not been setup this way all along makes no sense to me. This would eliminate any confusion and eliminate all required support concerning these issues.
I've noticed since after Christmas 2012, Best Buy stopped selling the Playstation Vita bundles...Sony still carries these so why doesn't Best Buy carry them as well??? Bring them back! They were a great value for the price.
Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.
Pretty self explanatory. When I go to a category, I see refurbished items in with the regular items. From the menus on the side, I can choose to only see refurb items but can't choose to NOT see refurb items.
You should add an option for "New" so I can choose to see just refurbs or just new. It's annoying to find something that looks good and then find out it's a refurb.
I see the new Samsung areas that have been added & they are right next to the Apple ones LOL. I think this is a grat idea that can be applied to some fo the major companies going forward. Sony's brand isn't what it once was but the brand still carries alot ofwith the right marketing BB could really steamroll the competition. Here's a idea that will spur slaes of the PS vita, PS3 & PS4 along with making BB the place to buy the items at. Sell them the same same way you sell smartphones/tables do 6 month - 2 yr packages where a person pays just $100 upfront & $10 -$25 per month for 6 - 24 months. Had this been in place of the 2012 holiday season BB would've sold the highest volume of PS vitas. The price point would've been the cheapest of any system & just by adding a "real" accessory value bundle that would've been the knockout blow. Don't overlook the short term package which would be really popular if conbined with a good memory card deal that would single handedly put vita back in the fight with 3DS. Promos like these allow families with more than 1 child make each child happen w/o hurting the budget.