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New Idea

More Computer Brand Trade Ins

Status: Tell Us More
by Valued Contributor on ‎04-29-2014 07:20 AM

I was kind of shocked about this considering these are major brands sold on the BB website... but on the trade in site

 

http://tradein.bestbuy.com/client/

 

Under computers you do not list iBUYPOWER nor CyberPowerPC (or CyperTron for that matter). These are all major brands sold at BB for gaming machines and could be excellent trade in choices for the gamer who wishes to update their system and who do not wish to build off of what they have.

Status: Tell Us More
Would anyone else like to see us accept iBUYPOWER or CyberPowerPC for trade-in? Remember to vote for an idea if you like it.

Ever since I can remember, the item page (before you add to cart) will show that an item is "Available for Pickup Today at X store" and then when you go to actually select a store when you add it to your cart, it says the item is either unavailable for pickup or takes 3-5 days for them to ship it.  This seems to be due to the fact that the store only has 1-2 of an item rather than 3+.

 

Generally speaking, most people should only be looking for 1 of an item, so wouldnt it make sense to let the locator see stores that only have 1?  I understand that there could be the very slim chance that the last item is a damged/open box clearance, but giving people the ability to at least get the "Store pickup could not be fulfilled" email is better than them going to another retailer because they were just told it was Unavailable because the store only had 2 of them.

 

I've included an screenshot of what I am referring to with the Item Page showing pickup today & the store selector showing only available for

 

Status: Acknowledged

Shipping

Status: Acknowledged
by juan_beyond on ‎05-03-2014 09:52 AM

I wanted to start buying more games through the website and I see some nice benefits to buying through bestbuy. The only issue is that I do not have a store nearby to pick up the items and when I pre-order a game, it ships the day of the release while competitors have it at my door the day of release. At least that is what a bestbuy representative informed me. Hope you guys take this into consideration for future changes.

Status: Acknowledged

Wedding gift registry

Status: We Did It!
by conkt21 on ‎03-12-2012 11:18 AM

Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...

 

Thanks,

Connie

Status: We Did It!

So this one has been a long time coming, and I have always thought it was a great idea. We agree that Best Buy is a great place to create a wedding registry, so we are pleased to offer one.  Find more information and to create a registry, go here on BestBuy.com

I don`t think I`m going out on a limb stating that BestBuy maybe struggling to sell 2 year Gamer Club Unlocked (GCU)subs at face value of $120. And based off the response to the 3rd $60(50% off) since launch it looks like BB is willing to bend in order to have the program progress. By offering either two or three $10 pre-order/purchase coupons or 1-2 $20 pre-order coupons which would be included in the welcome kits going forward BB would be able to sell GCU at full price. The key to these coupons would be allowing the customer to select the titles that they wanna use them on not just the pre-selected list. You`re going to be getting $60 more upfront vs the 50% off so the net loss of the credits would still leave BB with profit & great assurance of the day 1 sales tied to the coupons. And looking deeper into it the mybb certs generated from the sales would lead to further sales down the line too.

Also, consider offering lower credit amounts on PS Vita & 3DS titles maybe 4-6 $5 pre-order/purchase coupons on them. Now I know there`d be a large segment of rightfully upset existing GCU early adopters who`d feel left out in the cold by not getting access to these tremedous offers & I haven`t forgetten them. Allow them the option to pay $50 for their choice of any 3-5 pre-order/purchase coupons they want from $5-$20.

There would be no extension of the GCU subs time by purchasing the $50 coupon set but the early adopters would be able to pay $120 & get a further upgraded coupon set with 1-2 more coupons along with 2 years added on to their existing subs. Run the offer for 30 days & watch GCU subscription rate dramatically rise.
Status: Tell Us More
Are there any other thoughts on this idea? Remember to vote for an idea if you like it.

Shipping options have been a problem for BB for some time now but BB hasn`t effectively found a way to solve the issues. My suggestion would be to correctly expand what options are available for customers. Keep the free shipping with orders over $25 but offer $2-$3 flat rate on items like DVDs/Movies etc. Add $5-$15 charge options locked in next day, 2 day and "release day/day 1" too. You should be able to score a good shipping partnership agreement based on volume that will allow you to keep the cost in check. You`d score a major advantage on all retailers by being able to promote a RELIABLE "DAY 1" shipping option on weekly release items PLUS high demand electronics like the hottest cell phones & limited edition videogames collector`s editions.

 

 

I`m pretty sure cost maybe stated as one of the biggest hurdles however, two other Ideax`s could be combined with and the cost issue would change to a profit issue. Either making this a backbone perk of the Amazon Prime/Shop Runner copycat or a feature perk of the BB "Redcard" copycat that way true revenue will flow in.

 

 

http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/Offer-a-service-to-compete-with-Amazon-Prime-and-or-... http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/BestBuy-version-of-the-Target-Redcard-w-5-discount-a...

Status: Tell Us More

I'd love to get more feedback on this idea. Who else would like to see this happen? Make sure to vote for an idea if you like it.

I think it would be to Best Buy's advantage to add the 13" MacBook Air (Z0P0-MD7614B) to your in-store assortment.  The Intel Core i7 with the 8GB of RAM is an extremely popular configuration and would bring in an additional $200 per unit on the most popular Apple notebook (hence the reason Surface Pro 3 is aggressively marketing against it).  It would also be in-line with what other premium ultrabooks (like the Lenovo Yoga Pro 2) have spec-wise. 

 

  • 1.7GHz Intel Core i7 Dual-Core (Haswell)
  • 8GB of 1600 MHz LPDDR3 RAM
  • 256GB PCIe-Based Flash Storage
  • Integrated Intel HD Graphics 5000
  • 13.3" LED-Backlit Glossy Display
  • 1440 x 900 Native Resolution
  • 802.11ac Wi-Fi, Bluetooth 4.0
  • Dual USB 3.0 Ports, One Thunderbolt Port
  • 720p FaceTime HD Camera, SDXC Card Slot
  • Mac OS X 10.9 Mavericks
Status: Tell Us More
Would anyone else like to see us add this MacBook to our assortment? Remember to vote for an idea if you like it.

Wider aisles for DVDs/CDs/Video Games

Status: Acknowledged
by dmrozek on ‎10-12-2012 08:32 PM

One of my favorite things to do at Best Buy is to browse for new movies, music, and video games.  However these aisles tend to me the most narrow in the store!  You can't really look around if there are one or two people already in the aisle.  The problem has only gotten worse with the new store layouts.  Is Best Buy trying to discourage people from buying physical media?   It's especially annoying when you see so much open space around areas that don't really need it - like the cell phone area.

Status: Acknowledged
Thanks for the idea.

Add a Search Within Results Feature

Status: Tell Us More
by sfoosball on ‎08-21-2014 09:32 AM

So here I am shopping for video cards on bb.com and decide I only want to look at my options for R9 cards. Unfortunately the way it's set up is that I have to go to the main search bar and start my search all over again. A lot of shopping sites let you "add" additional custom search criteria so you don't have to leave your current results to start all over again.  It sure would be handy to not have to leave the page and start all over again from scratch on a new search.

Status: Tell Us More
Would anyone else like to see this happen? Remember to vote for an idea if you like it.

You guys need to update your information about the new Nokia 1520, it doesn't come with a dual core, it comes with a quad core.  Also, you have the resolution for this phone for 720, this phone is definetely a 1080 phone.  Fix your information!

Status: Acknowledged
0 Votes

Best Buy employee number and tax/direct deposit information??

Status: Acknowledged
by AustinCox1234 on ‎06-21-2015 07:42 PM - last edited on ‎06-23-2015 05:23 PM by Senior Social Media Specialist Senior Social Media Specialist

Hello!

First off, I am an Employee with Best Buy, I started about 3 days ago and they said we will get our employee numbers within 3 days of employment. How do I get those numbers? I don't really feel comfortable with leaving my hours with AP and not being able to use the POS and TLC to gain some first hand knowledge and "get the hang of things". I have contacted the store to see if the GM was available but was put on a long hold (it's fathers day so it's probably very busy). Long story short: I want my employee numbers so I can use TLC, the POS and CoreBlue, I haven't gotten them yet and I want to know how to get them and where to get them.

 

Any help is very appreciated!

Thanks!

-Austin {removed per forum guidelines}

Status: Acknowledged

Thanks for reaching out to us here, but this would not be the place to make this inquiry. You need to reach out to Human Resources or your General Manager for this concern.

while advertising for the companies that has the best rep representing the product it also brings i a million or more people in to your place and on top of it you are advertising companies product so that they get the product out, and you both come otu on top of it because they get there product to the right people and you get the people that you need to get in your place to buy all the rest of the products its like killing ten birds with one stone. While your a electronics store you give free products to buyers at your store who purchase products, and than you are making money from the advertisement or building business relationships with no cost that brings tons of more custoemrs that you ne4ed to your store, and you could do it every week and probably be the biggest electronics store again and make more profits than frys electronics. Because every business needs incentives because of the amount of competition and its the only way to get the customers to the store and if the prices are right and good and at the right location you have sold your business to you rcustomer and know they are only going to go to your store, but since you ar giving free products each week , for advertisement for the other company. You are able to sell them stuff at a ok price and still get them back because of the great things you do and offer so either way it goes with the idea you come out on the top of the situation. And since the company that want sto advertise there product to the right people so it spreads like wild fire because it only takes a couple thousand people to spread your business to a million people with a couple months. I think it would be a great incentives, with business relationships, and advertisement idea with other companies and offers a guaranteed customer ratio every week for the business so you now at least it will pull oy uthrough the hard times either way, AS TO SAY IT WILL KEEP YOU RUNNING IN ANY RECESSION. Alright thats my first idea within a year.

Status: Acknowledged
Thanks for the idea.
0 Votes

Overhaul appliance delivery system

Status: Acknowledged
by AceJohn on ‎10-30-2016 05:26 AM
I should've read the comments in the Delivery & Installation section before we ordered appliances for our kitchen. There is a whole lot of steps and a complex set-up for deliveries. The third party company (not sure if it's always XPO) is not that great at customer service. But then again they get info from Best Buy and the two systems are not synced correctly. Geek Squad Delivery agents are also useless and furthermore give bad information rather than no information. Either set-up a new department to handle delivery and installations or get third party delivery companies that can have their systems sync with Best Buy. You're losing the trust of customers when high priced items are not delivered/installed effectively.
Status: Acknowledged

I can promise you we are always working to make our Delivery and Installations the best possible experience for our customers.

Why are there no tv/radio ads promoting GCU? Walmart/Target/Gamestop/Amazon/Sears/Kmart/HHGregg all promote themselves thru tv/radio and their respective benefits/programs are showcased. If you wanna "Be #1 in Gaming" how can you expect to get there without advertising it. Gamestop is already #1 so they don`t have to advertise as much since everone already knows what to expect from them. But with the new GCU costing 4X as much the competition you need to be on the offensive showing all the benefits of GCU to the masses.

Letting people know you offer the cheapest day 1 purchase price period & showcasing that with the biggest titles like COD & Nintendo 1st party titles.

It`s too late for a BB GCU SuperBowl commercial but it sure would be nice for GCU to be the official game club of the NFL promoting the newest Madden games. And you missed the boat for the 2013 holiday season along with the CES buzz too. Don`t sit out E3, TGS and the 2014 holiday season as well.

I don`t believe you can overcome the $120 price point as it stands now and if this fails to grasp enough new customers (that will pay $120 & not just the discounted $30 upgrade) then it`ll mean even more changes(probably further downgrades). Fortunately, there are a # of good of ideax threads that along with this can greatly improve GCU chances of success but no matter how great the program is if no one knows about how far can it grow.

"How far can it grow if noboby knows".
Status: Tell Us More
Would anyone else like to see us have a commercial air around our Gamers Club Unlocked? Remember to vote for an idea if you like it.
0 Votes

The LG UltraFine monitor lineup are the only ones that really work fully (including charging) the new MacBook Pros. For folks that don't have an existing monitor that can be adapted via USB-C to HDMI or Thunderbolt 3-to-Thunderbolt 2 (for Thunderbolt Display owners), this creates an opportunity for Best Buy to increase revenue per transaction as there is really no other viable USB Type-C competitors. Most are priced more than the LGs and don't have speakers/FaceTime camera and most importantly don't deliver enough power to charge the new MacBook Pros via the display (most seem to be maxing out around 45W). They are also lower resolution (in terms of both PPI, color gamut and resolution -- most are shooting for QHD versus 4k/5k). 

 

It would seem like the gamble would be pretty low for Best Buy to carry these and at the very least they could start out online and make their ways into stores in the long term. In areas where there are no Apple Store (which there's 1/2 as many of as Best Buy stores) this is also an opportunity for Best Buy to attract new customers and get the jump on other large onliners that are going to aggressively try to bring these to their web stores soon (a certain photography and video store on the East coast immediately comes to mind).

Status: We Did It!

@ gadgeteer, thanks for pointing out that we do carry these now.

Wii U games for $10 trade in rewards

Status: Tell Us More
by jthibbs on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

Status: Tell Us More

I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

open box search

Status: New
by KenBaranda on ‎01-04-2017 06:39 PM

Hello,

 

I have been a loyal customer for years and loved the ability to search locally for open box items.  I feel that you have taken the power of your customers to search has negative impact on your customer relations.  Please revive the search option or I will be looking at buying more items with Amazon.

 

Thanks,

Ken

i cannot tell you how many customers come in and they're shocked to see us in a best buy location. This needs to be advertised, customers are asking for and employees are begging for it, maybe not TV ads but somehow  Magnolia, Appliances and Mobile are growing because they're being marketed and we're not because noone knows that we are even here.  I'm not asking for anything too crazy, but a bit more then what we're doing now i'm certain would make a big impact on our business.

Status: Acknowledged
We no longer have these departments in our stores. Thanks for the input on this idea.

Employee discount

Status: Acknowledged
by zachm on ‎10-15-2012 03:14 PM

You should offer Premier Silver customers the Employee discount one day a year. Not on a Sunday. Maybe like middle of the week.

Status: Acknowledged
Thanks for sharing.

Expand Best Buy Price Match Guarantee

Status: Tell Us More
by gadgeteer on ‎05-31-2015 02:23 AM

The Best Buy price match guarantee should be updated to include products shipped from and sold by Mac Mall and Adorama. Both Mac Mall and Adorama have aggresssive prices on Apple computers and accessories. Adorama has a sales alliance with Amazon.com in a deal to broaden Amazon's selection of camera products and accessories and both are two growing segments of Best Buy's business (considering the recent influx in installs of new Apple and Camera Experience Shops in local area stores). 

Status: Tell Us More

 Who else would like to see Best Buy's Price Match Guarantee include these online retailers?

 

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