hello i like my best buy and been shopping there a lot i got my xbox one from best buy as well. i was on line for 8hr and yes i preoder. now my idea would be if you preoder ANYTHING game console movie phone whatever you should be able to get it at least 3 or 2 hrs early why not? now a days when you go to the movies they let you whatch it around 9pm thats before realease which is midnight! why not take advantage of this opportunity if you preoder at best buy get it early you will have so much sales for preorders. its almost 2014 and we as customers have a lot of options for buying items amazon walmart etc.also now you can buy digital games on lauch date over microsoft store xbox live or psn playstation that means no line no waiting no driving also you dont get robbed besides you got to preoder at best buy i have to wait come in pay taxes do another line get my game and wait to get out by midnight get to the car and get home and then... wait for the game to install! thats a lot of waiting please make this a reality please
Bitcoin is gaining a lot of attention throughout the world, especially with the tech community, and I think it makes perfect sense for a company like Best Buy to accept Bitcoin as payment.
A small number of businesses have began accepting bitcoin as payment in the last year and the bitcoin community has responed very positively. Some drive 100 miles or more out of their way to support these businesses that have decided to become some of the first to embrace this amazing currency.
I know that I would begin shopping at Best buy again just to have an excuse to use my favorite currency, and many others would as well.
If you implement it with a service like BitPay which eliminates any risk involved with the volatility of the bitcoin market.
I truly feel there would be huge advantages to being on the early side of this and begin accepting bitcoin before the majority of other businesses do.
You should setup your Movie Preorder section of the website to feature/call out the movies that can be "viewed early" with a preorder. Ever since this benefit was introduced, I have been much more likely to preorder my movie with Best Buy vs. Amazon. Additionally, you should email people who buy the CinemaNow digital version of the movie a coupon for a discount on the physical media as a way to drive traffic to your stores. I think that this feature is a huge value prop for Best Buy and you should do a better job calling this differentiator out to the public.
It's a real shame that I won't be spending any christmas dollars at Best Buy this year, unlike years before. Since you guys chose to create a choice between ruining Thanksgiving Day or completely missing out on the best deals, I will be doing my electronics shopping online.
If you want my dollars to return to your stores, then you need to return Black Friday to FRIDAY!
It would be really awesome if you had space in your stores (For example, you have all of that square footage from your music instrument experiment in the Fargo, ND store) that customers could use to build their own computers. Customers could pay to use the space and get help from your Geeksquad team members. I want nothing more than to build my own computer, but I don't even know where to start. This would be a really great service to have access to.
It is well established that each year, the level of former Silver, now Elite (+) tiers is recalculated in February based on total purchases Jan1 through Dec 31 in the prior year. It makes sense for February as it allows for the return adjustments which would be competed by Feb 28th. That doesn't need to be addresses.
What needs to be addressed - and a simple solution - is the practice of resetting the accounts to $0 on Jan 1 to begin meeting the $3500 (or $1500) during 2014. Any excess beyond the $2500 (former Silver level and retained for this year's accounting) in 2013 is lost. What is lost is an issue!
REAL WORLD EXAMPLES of the effect of Best Buy's current policy. The issue became apparent to me with 2012 purchases totaling a little over $2800 of the $2500 required. Jan 1, my account reset to $0, effectly losing the $300 difference. This year, I have already met the $2500 required for 2013, so why should I buy anything during the Christmas when it is only going to be reset to $0 on Jan 1 with the new $3500 requirement in 2014. Worse, since in the return window, I am grappling with purchasing a $2000 MacBook Pro Retina, use it for up to 45 days, retuning in January only to re-purchase so the $2000 counts in 2014. That is just too big a hit to take in 2013 only to see it evaporate. Gaming the system...perhaps, but don't use that as a blinding excuse. In reality, it is applying a solution to the problem created by Best Buy's own policy.
SOLUTION: It is real simple. Take the amount required to requalify, $2500 this year ($3500 or $1500) next year and subtract it from the purchased amount. The excess carries over and creates a postive sense among your customer base that they are not losing anything. Additionally, as I saw other posts about "meeting goals in hard times" people won't suffer in the off year with the carryover as they are trying to reach a financially unattainable goal. In the meantime, you still have them as a group to market too for impulsive buying, or keeping you in the forefront with scheduled buying like replacing a cell phone when contract expires.
We Don't Want A "PROMOTION!" We Want A Benefit!!!
Make the $20 Reward Zone For Game Club Members, a permanent benefit.
The concept is simple and easy as one, two, three.
1.) $20 Reward Zone On Select New Releases For Gamer Club Members Only.
2.) $10 Reward Zone On Select New Releases For None Game Club Members.
3.) New Titles To Be Added Regularly For All Current Gaming Systems.
See, It doesn't need to be complicated.
The last couple of years the Early Black Friday Shopping has been nothing but frustrating. Instead of rewarding the loyal and big spending customers the event caused nothing but misery and complaints for most. The congestion and traffic was supposed to be handled better last year from the debacle the year before. It was still bad if not worse. With the addition of three invites for anyone to obtain Elite status, I don't see the Event for this year running any better. My idea is to have a separate event or priority for Elite Plus members for this year's event. This would reward the best customers for the year while helping with congestion and traffic for the Early Shopping Event.
Why has Best Buy taken away points earned for special financing? I made a purchase for $249.99 and never recevied points due to selecting 6-month financing. Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy? This policy is not posted anywhere on the store fronts or by the registers. How is this ethical? Til this policy is made known in the store and online, points should be given to customers accordingly. This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers. Please fix this Best Buy, or show your customers the policy!
With the introduction of Elite Plus, the benefits that RewardZone Silver members currently have will be slightly reduced by November. The Geek Squad house calls will be removed by November for current RewardZone Silver members once we are transitioned over to Elite Plus. Since it now requires an extra thousand dollars to reach this level than before, I don't see any additional benefits for the added requirement.
I realize that many of these things were discussed on snobird's post about having multiple tiers for RewardZone (Title: Premier Black or VIP Elite). Since we have multiple levels now, I wanted to see these benefits added to the Elite Plus level.
I started at BBY a little over a month ago in Gaming / Lifestyles. I feel we really need to step up on our gaming department. Maybe a little larger space, more advertising on our trade-in program and better price matching options. I'm really not looking forward to how we are going to squeeze PS4 and Xbox One into what space we have now.
We really need to get the word on the trade-in program out. I honestly never knew we had a trade-in program.
I feel gaming should be able to have more price matching options. Yes, some sites / stores that we already price match sell video games, but if we really want to bring in more customers, we need to price match Gamestop's accessories and used games prices. As has been said before, when you think of video games, BBY is not the first place that pops in someone's head, but we can change that! The biggest factor would be price match! We could even compete with Target's and Toys R Us's Buy 2 Get 1 free deals.
Any opinions, additions and/or amendments?
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
To get to my idea, I need to relay my story. I reserved the Xbox One back when we first could. The staff at the store was friendly and helpful. They assisted me with the reservation, and even talked me into getting a few games. They then explained that I could pay off the entire balance before the release(at once) or a little at time. I though this was a great idea. I went a few weeks later to put $300 down on my reservation(cash), and was told that I couldn't do so. My only options were to cancel the reservation(and not get the product) or wait, as there was no way they could take my money. After words with the sales associate and speaking to the manager they failed to understand my issue and concern. Regardless if the employees were wrong or not; I found it difficult to understand, that you had a customer in you store that wanted to give you money and there was no way they could do so. While I understand that Best Buy doesn't have a Lay Away program, this isn't lay away. My concern and issue is that for such a large reservation($500) there no way for Best Buy to take my money. For many people who want this type of item, $500 is A LOT of money. I know you(Best Buy) will not loose sales, because this item is going to be popular for Christmas, if people fail to pick-up. But think of the popularity and positive image if you had something in place where people could pay on those large reservations. Large product reservations like this don't occur that often, and something should be in place to make it as easy as possible. I'm not saying that this should be an every day policy for everything, but for releases like the PS4 and Xbox One. For a company that has had issues with declining sales, you would think something like this would have been thought of long ago. It seems like a no brainier. Get people into the store to buy your products.
Customer reviews are a great resource for everyday people to help make informed decisions. For this to take place, we must have informed reviews from people that actually purchased the item.
For instance, I was looking at upgrading my MacBook to the new Crystalwell model and the only review on it (no joke) is as follows:
I just spent about 1 hr of my life trying to answer a question about a product from the on-line store. I submitted to get some drum sticks that are evidently not in a warehouse and not available at any store in MO. The only notation was "not available to ship" on the web site. as this is not explained that the product is no longer in the warehouse a notification to individuals when they enter their zip code that the product will not be available to them in their current area as opposed to a redirect to the chat and then a redirect from the chat to the customer service line where you are notified that the product will be unavailable to you in your area would probably make more customers happy not to have spent time in a logic loop that could have been avoided by a simple digital message or a posting of termanology. Thank you for your time and consideration in addressing this issue.
This is getting a little bit irritating, but 99.9% of the titles for Gamer's Club Unlocked happen to be for 360 and PS3. Sadly, Nintendo titles tend to be left out of this promotion and makes this membership useless if they don't buy 360 or PS3 games. Adding more Nintendo games and extending the promotion to handheld games would boost sales and spread to a bigger audience. Extending it to the 3DS could be a great idea. I know the games cost less, so the promotion could potentially be lowered to $10.
Suggestions: Wii U
Super Smash Bros 4
Mario Kart 8
Mario 3D World
Sonic Lost World
Donkey Kong Tropical Breeze
Sonic Lost World
Super Smash Bros 4
Zelda: A Link Between Worlds
Mario & Luigi: Dream Team
Adding 3DS or Wii U titles to the mix would be enough to make me subscribe. I know a lot of others would too if Nintendo games were added.
Lets look at my current use case:
I'm at the office, have some place to get to, and in between here and there, I'd like to visit a Best Buy to pick up something.
When I go to the store locator, I get a list of stores - I can't visually see where they are, on a map, with respect to where I am or where I might want to go (like I should be making a special trip to Best Buy that doesn't consider anything else).
It would be more convenient if I could see them plotted on a Google Map, with the list of stores on the right, and with the individual pins also having options for extra info - in my case: Call This Store.
Why would Call This Store be helpful? Because I want to see if they have the item I want.
What would be better? An item search to the left of the maps, that can let me put in one or more items, and see which stores carry any or all of them, so I can pick which one works best for me. That would be cool and convenient.
[---------------- LOCATION SEARCH --------------] [GO]
[ITEM SEARCH] [GO]
[-------LIST------] [---------------------------- MAP -----------------------------] [------STORE LIST-------]
Item #1 [BB HAS ITEM] Store #1
Item #2 CALL ...
Item #4 [[BB DOESN'T HAVE ITEM]
... Something like that. Make trip planning more convenient.
Why not allow those rewardszone members to join Gamers Club Unlocked, by using their points? For example, the cost per year is $20, but if I have 1000 points banked, why is it a problem to use that $20 reward certificate (or more) towards GamersClub Unlocked? Nothing too big in my opinion, just one of those little "tweaks" that save the customer a little bit of cash sometimes (it takes most people a while to get up to 1000 points or more normally), and gives us another "perk" to spending more money at BestBuy. I would like to be a Gamersclub Unlocked member, but can't justify spending the money for it, BUT, it seems I have enough points banked that I could join if BBY would accept a BB reward certificate for it....