Best Buy should put the number of years that someone is a premier silver memebr on the membership card.  It does not need to be continous service.  There should be special benefits for 5yr, 10yr, etc as a way to encourage people to meet those milestones.

Many TVs on BestBuy.com included box dimensions in the Specifications, but Insignia TVs don't for some reason. I think that this information should be made available to aid customers!

If you like this idea, click to Kudo!

At least print about them on the reciepts! Store #364 don't have a clue about them and I'm sure the other stores follow suit. I thought companies were supposed to know all about the inner workings of their companies but some do not?

I hope I'm making sense, perhaps integrate the forums experience into part of their training and make them aware that these forums exist and what their purpose is. 

It's just another one of those small ideas I had floating around in my mind. Best Buy offering incentives to kids who get good grades on their report card get reward zone points for good grades. While kids should be getting in the habit of performing their best in school without rewards, I think this sounds like a good idea. Techniology helps kids do better in school, and with better grades, kids can use the reward zone points to apply to new technology and help them even perform better in school.

Have you ever considered accepting Bitcoins as a payment option. This would seem like a great way to get some very tech savvy consumers, get the people who spend thousands on custom computers buying from Best Buy, and get free advertising by being listed on the Bit Coin merchant list.

I had this idea a while ago to partner with book stores on university campuses to offer financing on books tablets and laptops. This would also allow best buy mobile to have a presence on many campuses offer services plans to students and financing making school more affordable to all with no interest financing. Also best buy would be able to help university offer the best technology to its students. I have a good better best out line kind of worked up as well.

Copied from my post on Bestbuy's Facebook Wall:

Bestbuy.com Feedback:

The ability to sort products by average customer review star ratings on your website would be beneficial. Currently, best buy customers are able to sort products by "best selling" products, but that doesn't necessarily mean that the large quantity of individuals that purchased these items were thrilled with their purchased goods.

Melissa's response:

Hi Brian,

Thanks for the great feedback on how we could improve our BestBuy.com site and make it easier to use. I often check out the reviews myself when making purchases. I will be happy to forward on your suggestions for review to see if this may be implemented in the future. 

If you'd like we also gather ideas like yours through our IdeaX forum at http://bbyurl.us/IX, if you'd like to share this there as well. There other customers can view ideas that have been posted, share comments on them, and Kudo ones they like the best.

Melissa

Going back to my other idea, I am on a limited income, and often I like to shop Best Buy but only for the discounts I see otherwise I cannot afford anything big. I noticed that coupons expire just a few days before many that get SSI or other income in their bank accounts, and then the items go back to full price. If you can extend the dates of these coupons to accomodate those with a lower income you would get more shoppers in your store, perhaps new ones for the first time. 

Over the past several years, Best Buy occasionally hosts live chats on the Best Buy Community with gaming developers from games such as World of Warcraft, Modern Warfare, Star Wars: The Old Republic and other popular games.  This live chats and the transcripts that are posted on the Best Buy Community following the chats are a great opportunity for gamers to connect with gaming developers.  I think it would be a great idea if Best Buy hosted more live chats for gaming and other product categories.

Add a customer service chat option. Your customer service then compete more with Amazon and Newegg. This would also be easier so you can tell who and when you are being transfered. Also you would have visable proof for anyone who claims they are disconnected. The chat platform right now is not enough. I cannot even get in to ask product questions. I think this would be a better customer service option for BestBuy. Please leave any opinions here.

Thanks 

I started a thread in one of the other forums about this topic, and one of the commenters suggested it might be better to bring up this topic here.

Here's the link to the thread:

http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/Preferred-Parking-for-fuel-efficient-vehic...

I hope someone at Best Buy who has an open mind, will actually read my post(s) and respond.  So far, on that other thread, only non-employees have replied with their opinions.  I'd like to see an actual reply from someone at Best Buy.

While Best Buy tries its best to go into detail on every product, I feel there is more that can be done to enhance the customer experience of using the site to get a better informed product purchase. First of all, my biggest pet peeve is the 360 degree product views. I feel these product views need to be way larger, and or the ability to point to an item and have the item magnified in a spot where you move your pointer at. 

Next  ... the education of a product, add more videos of actual people using the product talking about it, and how beneficial it can be for everyday usage and your lifestyle. The vendors can be a big help in a way in getting the videos you need. If there are official YouTube videos put out by the product manufacturer on how an item works or goes into details about it, link it to your site. 

Finally, add product manuals to your site, many manufacturers often release these in a PDF format, link them on your site to help customers in events they lost a manual for something. 

It has been bandied about that some of the sales associates should have iPads to make their life and job easier.  

For someone that works out on the floor of a high technology business I find it unbelievable that this has not happened.

It is not like this is new technology.  

If sales associates were carrying and USING iPads in the course of their workday it would make life a lot easier, more enjoyable and also drive sales of an already hot product.  Maybe Apple could be recruited to make this easier.

My primary focus is the PCHO area but this idea applies to all departments.  Talk about going green.  Paper forms would be virtually eliminated.  It is now time for management and the IT department to get fully onboard.

The advantages of the Best Buy Credit Card, all of the solutions and accessories available to our customers (that drive profits) could be displayed and integrated into our system.  Forms could be filled out with the customers so that they could be loaded when the sales were rung up.  Customer’s data could be accessed to speed up transactions, Reward Card Membership and other information utilized.  Sales associates could key in links and use scanned employee ID cards to eliminate a lot of drudgery at the register of inputting that information and passwords.  Customers would be more likely to answer in the affirmative when queried about the advantages of Geek Squad options.  Fairly simple apps could be developed for the Best Buy environment.  

The purpose of this post is to solicit others ideas of specific ways iPads could be utilized.

The amount of raw talent in the employee pool could easily be enlisted to make this and many other wonderful things happen.

Post up.  This needs to happen.  The only question that remains is when.  

Best Buy is supposed to be a leader in our industry.  Let's start acting the part.

Hi There

The upgrade promotion was great and I've traded in about 60 or 70 old DVDs for new Blu-rays, spending hundreds of dollars at various NYC locations.

But I could have spent a whole lot more!

You should allow people to trade in DVDs not only for a $5 coupon, but also for a $4 coupon and let us buy Blu-rays priced at $7.99 for $3.99 with the coupon!

Since many Blu-rays are priced $7.99 - I will be first in line to trade in many more DVDs.

Eran

Hello,

I have a few suggestions that I feel would help the overall process of researching products for a new purchase.

First, it would be nice if you could filter product searches by more than one brand name. The vast majority of people tend to be loyal to a handful (2 or 3) of particular brands, by allowing the user to filter to their desired brands they increase the efficiency of comparing like models from different brands. The current system is a bit cumbersome to perform this task.

My second suggestion is in line with the first, being when a user selects a product to review provide a “similar product” section that allows the user to select a like product to compare the item they are looking at against.  

Both of these items address my frustration with your website when it comes to comparing products.

Thanks!

That way if you know what you want you can setup an appointment with a blue shirt for faster checkout service and better advice on a product. Would kind of defeat the purpose of in store pickup though, But hey, if the Apple Store has appointments on their floor for specialists to help you, so can Best Buy

Put a section on the website for people who received Gift Cards for the Holidays or for any reason that focuses on the best items to buy based on the dollar amount.

Section:  Best things to Buy with a $25 Gift Card

                ...$50 Gift Card

               ...$100 Gift Card

               etc