New Idea

Now hear me out before you shoot it down. There are a vast amount of games on steam/ubisoft that are not available for digital download on BB website. Instead of listing EVERY single game. Why not make a "credits account" It may not be instant for obvious reasons but what pretty much happens is this


-gaming credits at BB is purchased (these are like your own version of Steam Wallet points or whatever you want to call it ) 

-customer can then send in a request to use part of their funds to purchase a  steam key/whatever for that particular game

-BB would then purchase that game. 


Now before people start saying there is no profit here let me explain


-game credits can cost more money wise than the actual $1 to 100 credits or however it would be listed. I.e. it could be (and I am throwing this out for example ) $1.40 to 100 points ( which is $1 on steam for example ) Okay cool, so you just made 40% profit ( 40 cent in this aase ) 

-no GCU can be used on this, but vouchers that are accepted on steam have to be accepted I assume.


Other ideas:

-why limit yourself to Steam/Ubisoft? Allow a person to buy credits to any major gaming company ( Bethseda, Blizard, etc


There could even be different tiers of this program such as 


-After the first year your credit limit increases ( I would assume to prvent fraud etc you would limit how many can be bought in a time frame/amount spent ) 

Status: Tell Us More
Would anyone else like to see this as an option? Remember to vote for an idea if you like it.
This is basically a customer benefit for locking most if not all of their yearly day 1 game purchases in at BB. If a customer pre-orders/purchase a pre-set amount of games then once the final game purchase has cleared that added bonus is attached to that purchase.

A customer places 5 eligble titles into their shopping queue(say 5 of the current $10 pre-order titles) & once they pre-order/purchase all 5 the fifth game would recieve $60 in myBB points, $40 bonus for the previous 4 games & $20 for the final game(the reg. $10 + $10 bonus).

Maybe the # of games would need to increase to 10 resulting in $200 total credit or a possible way to allow all game pre-orders to recieve some credit compensation.

Either option is a huge financial committment to BB & $120 GCU, $300 or $600 annually, but BB has the benefit of larger pre-orders amounts which should equate to cheaper per unit orders.

Being able to advertise "EVERY NEW GAME IS $47.99 WITH $20 CREDIT" would completely remove key competitors in the gaming market. And the added affects on GCU with mybb points leading to non gaming sales & more active trade in volumes serves to strengthen the entire program. Also, this would be an equally potent benefit combined with 20% off there would no longer be any reason not ro fork over $120.

Wolfenstein pre-order numbers should provide insight to how strongly the lure of $20 credit with 20% can be.

Status: Tell Us More
Would anyone else have any feedback on this idea? Remember to vote for an idea if you like it.

I love these monthly B2G1 Preowned Video Games promotion that Bestbuy is giving us. The only downside to this sale online is a large portion of the games listed are sold out and say "Not available for shipping."


I often find myself wasting time scrolling through thousands of video games, half of which are out of stock, just to find 3 games that I want which are in stock. I think an easy solution to this would be to add an option on the "narrow your results" pane on the left side, allowing us to omit items that are "Not available for shipping" 


If you lower the time it takes to find 3 games, then I may be able to use that spare time to find 3 more games. 


Just a thought...

Status: Tell Us More
This sounds like a great idea. Not just for games but for all types of items. I would love to hear from other customer's on this. Remember to vote for an idea if you like it.

Offer a promotion for Mario Kart 8

Status: Tell Us More
by on ‎04-10-2014 07:37 PM
This game will be a major seller no doubt but probably not at BB unfortunately considering there`s currently no existing pre-order offers. Granted there could be a weekly ad deal but that seems unlikely based of past history with Nintendo 1st party titles. Currently, Kmart has offer $25 & now $20 pre-order credits advertised in their weeky ads so even the 20% GCU is less "value" plus this is a title that will move major units on release week.

A $10-$20 istant giftcard offer like what was provided for Dark Souls 2 or $10 pre-order credit would be enough to put BB back in play along with GCU.

Status: Tell Us More
Thanks for the suggestion. I'd love to hear what others have to say about this idea. Remember to vote for an idea if you like it.
Many people have already purchased, played & beaten The Last of Us on PS3 so it will be a hard sell to get them to rebuy the PS4 version at full price that is. However, if there was a promotion that allowed us to trade in our PS3 copy towards the PS4 one(not just the standard trade in) that would be enough to entice a day 1 purchase even for people who don`t even own their PS4 yet. Combine the PS3 trade in with either a $10 pre-order or $10-$20 instant giftcard offer with soda/candy deal would also be tempting.
Status: Tell Us More
Would anyone else like to see this put into place? Remember to vote for an idea if you like it.
With GCU's sub fee increasing so much & the continued processing errors with the 10% I'd like to see BB return to striving to provide the best they can offer. When the dedicated game reps were there with the trade in counters trades went smoother & faster plus you weren't in the same line as returns/exchanges. The cost issue can be negated by having the areas partly subsidized between advertisements & a "Powered by ___________" partnership. You're already providing some of the best trade in values out here but the entire process of getting thru the trades is less than adequate.
Status: Tell Us More
Being that we removed these in the not so distant past, I really can't imagine us bringing them back anytime soon. With that said, I would like to hear if others would like to have us bring these counters back. Remember to vote for an idea if you like it.

Returns Policies

Status: Acknowledged
by mliddell on ‎04-11-2014 07:40 PM

I think that Best Buy should have a accidental on all electronics,with TVs included.The new TVs are pretty light and can easily be moved.I recently purchased a Samsung 32' LED smart TV and bought the 5 year warrenty and it was broken by kids in my neighborhood playing ball outside.It was broken by no one in my family and no one that I know and I think that is unfair to me because the warrenty did not cover it..I wouldnt mind paying extra for the accidental coverage if I had to..

Status: Acknowledged
I hear where you are coming from on this, but I'm fairly certain we will not be adding Accidental Damage from Handling (ADH) coverage to our Geek Squad Protection (GSP) plans on TVs. The reason is simple. If a GSP on a TV did have this coverage, a customer could simply damage the TV themselves, in the hope they would get the unit replaced with a new model instead of it being repaired. Thanks for the idea.
A major existing flaw with GCU is that not enough people are aware of it & it's full benefits. Putting more emphasis on it in the weekly ads gives you 53+ times a year to promote it & what's currently available for members. A program vs program comparison would also be helpful since Walmart has now joined in the fun with trade ins. I'm assuming this ad space would have some value to advertisers as well so this may help to cover the additional cost. If GCU is your premium service then showcase it in a deserving way.
Status: Tell Us More
I do know that ad space comes at a premium, but I would love to hear from others on this. Remember to vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.


FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop


Lightning Returns Final Fantasy Xiii




Status: Under Review
Thanks for all the feedback on this one. We are looking into this.

Additional Gamers Club Unlocked Benefits

Status: Under Review
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. :smileyhappy:

Status: Under Review
All the feedback on this is much appreciated. This has been passed along to the appropriate team for review.

I know there are many other PS4 owners who would take advantage of this if it was offered.


Since The Last of Us and other PS exclusives were part of the similar $20 promotion last year it only makes sense for this title to be a part of this one.


Besides, if Xbox gamers can have Titanfall on this promotion, why can't Playstation gamers have Infamous?

Status: Acknowledged
The team that would be in charge of this has informed me that this is not a possibility with this title.

Asus Vivotab Note 8

Status: Tell Us More
by skao on ‎04-10-2014 09:05 AM
Any plan of bring in Asus Vivotab note 8, preferably 64gb to your tablet collection?
Status: Tell Us More
Would anyone else like to see us carry this tablet? Remember to vote for an idea if you like it.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Under Review
Not sure if this will happen or not but we are looking into it.

Really taken back I was a paid member since day 1, year 1 but when I went to renew in Fall 2013, was in the "limbo" period.

Given a courtesy Feb extention but would rather have paid my $15 to have the magazine coupons until at least May.

Courtesy extention = $5.

One coupon is at least $10 and I missed out on Jan - May (5 sets of coupons...on average I would use 2 each month).

I was in the hardcopy format but was not even able to switch to digital....



Bring back the coupons!

Status: Acknowledged
Thanks for the input on this idea.

Super User Blogs

Status: Under Review
by Frequent Contributor AWBrown on ‎04-04-2014 11:36 AM

This may seem like a strange idea however I think it may work out. Why not use some of the resources at your disposal? Many of the super users here have special talents in their own field and (if they are willing)  they could help make custom blogs for certain instructions and such. 


I.e. myself if somebody wanted a detailed virus removal guide I could make a blog for that, or a related PC product.


So here is an outline of the suggestion:


-A board for blog discussions in it people can "request" certain  blogs/guides. The Super Users/Mods would then either discuss who is the most qualified or design one together for that guide/blog. 

-A blog section for the super users I know there is one for the actual BBY staff currently.


Again though, this is super user willing.:smileywink:

Status: Under Review
Thanks for idea. We are currently looking into whether we can move forward on this or not.

DLC for DBZ Battle of Z

Status: Acknowledged
by straycatzach on ‎02-07-2014 12:00 AM

Best Buy should sell this DLC stand alone for the Vegito character.  Its sold on ebay for up to 135 dollars!! I'd gladly pay 10 to a reliable/trustworthy source like Best Buy rather than risk an ebay scam!  Namco doesn't seem to plan to release it in USA on the PSN and i understand your company has a contract with bandai Namco for this item.

Status: Acknowledged
I did hear back on this and unfortunately we are not able to move forward with this idea.

Broader Comparing

Status: Tell Us More
by Brandancav2000 on ‎04-01-2014 08:25 PM

It would be really nice if we could be able to compare side-by-side, different devices that don't share a similar name.


Example: I would really like to compare the Microsoft Surface 2 with the iPad Air or the Samsung Galaxy Note 10.1.


All I can really do right now is compare the similar products that are too similar.


Unless there is a special way to do this. If there is, I would appreciate any feedback in regards to this secret.


P.S. The comparison ability is really awesome as it is. Just think it can be improved upon.

Status: Tell Us More
I really do love this idea. Would anyone else like to see this as an option on Remember to vote for an idea if you like it.
Sounds crazy at first but this is exactly the type of promotion that can be used to sway people into paying full price. In a weekly ad promote this offer to further boost GCU subs. You just completed 2 non ad 50% off GCU subs offers but this promo could actually turn out better for you since some will pick a free game valued less than $60.

Timing would be everything with this promo as you have to ways to attack, either offer this when a big seller is releasing to ensure the heaviest foot traffic possible or during a week when alot of titles have recently come out. The 2nd option would allow the customer to see the benefit in making BB their primary game retailer while getting their primary game free & 2-3 more discounted. You may also see an influx in trades as people would use the credit(10% bonus) to reduce the cost of the sub, so in 1 trip to the store they`ll experience 90% of what makes GCU elite.
Status: Tell Us More
I'm not sure if giving away a free game is where we want to go with this, but I would love to hear from others on this. Remember to vote for an idea if you like it.

Best Buy really needs to be more competetive here. Think about it; "Get the best new games... a day or two after you would get it from any other retailer!"


How does that sound from a marketing stand point?  Currently this is what Best Buy is doing. These games are typically in your warehouses at least a week before release and yet even for Elite Plus members you aren't shipping till late Monday afternoon for Tuesday releases (I recently posted in the gaming forum about issues of Best Buy not even shipping expedited for Elite Plus members who have chosed it as well).  


Even if this was only an additional "perk" to being a Gamer's Club Unlocked member (paid membership), this is something that Best Buy should be looking into to significantly improve their standing compared to other retailers. 

Status: Tell Us More
Thanks for your thoughts on this, and I would like to hear from other customers if they have any thoughts on this idea. I can tell you that when we can ship a new product out is not always a decision that is ours to make.

BestBuy @Gamer/GCU coupons have provided some of the THE BEST GAME DEALS EVER....EVER!!! And that`s insanely remarkable considering their short lifespan & being limted to just one retailer. These gave BestBuy the edge by far & now in few short months you`re giving them up, giving up an edge when you need it the most. $120 for 2 yrs of GCU is high plain & simple but the 20% off is AMAZING plain & simple too.


I know this was a business decision based mainly on money no doubt but my fear along with alot of others is that you`ll lean solely on the 20% off going forward which is a mistake that will cost you in the long run. $47.99 on day 1 is AMAZING but I along with many other consumers have found it better to wait for the best deal since they come so fast due to competition. And with consumers being more willing to wait you`re going to have quite a hard time selling them on paying $120 upfront to save the same amount they could achieve by just waiting a few weeks/months.


Bottom line, BestBuy you NEED the @Gamer/GCU coupons in one form or another & giving up on them will hurt you & GCU. You`ve failed to perfect your gaming coupons as a whole by not being diverse & including enough 3DS/PSV/PC games. The total #`s of coupons offered per month was also lacking & now it`s all going away. For $120 GCU should be fully loaded with perks/promos/benefits not a program that BB has put all their eggs in 1 basket.


You HAVE TO achieve some balance or in 12-18 months you`ll be changing GCU AGAIN & that`s what NOBODY wants.

Status: Acknowledged
Thanks for the continued insights into this part of our business. I can say that we are continuing to work to improve this program and we truly do appreciate the feedback.
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