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Let me be honest. I don't want to give Amazon my gaming dollars.  I want to give them to BestBuy.com!  But Best Buy is making it difficult lately.  Here's why:

 

1) Amazon carried the PHYSICAL copy of Gravity Rush Remastered for PS4 as a pre-order.  BestBuy.com never did and STILL after release only offers the physical copy.

 

2) I can already pre-order Valkyria Chronicles Remaster for PS4 on Amazon.  Does not exist on BestBuy.com.

 

3) I can already pre-order Rise of the Tomb Raider for PS4.  Does not exist on BestBuy.com.

 

Combine the above 3 with the fact that Amazon is now MATCHING the GamersClub discount for Prime members on new releases and pre-orders, and all of a sudden my money is going to Amazon against my will!

 

You need to hire someone to stay on top of the latest pre-orders and releases better and add them to the BestBuy.com online catalog if you hope to compete with Amazon!  Come on, Best Buy, you can do it!

Status: Acknowledged

I can promise you that we are always looking to add new titles. Thanks for your suggestion.

I'm pretty sure I spend more then the ole' 3,500$ per year for Elite Plus status. I think another Tier maybe in the 5,000$ range would be great for both sides. The consumer would get maybe 1, or 2 extra beneifits on top of the others like Free Acess to Gamers Club for that year. Free 1yr Subscription to @gamer Magazine. Point's for Financing *Only for 6 months 249$ and under Financing. 1 Day shipping. Best buy will get more revenue out of the continued purchases beyond the normal 3,500$ from consumers. I believe alot of customers will work toward the benefit's of 1 Day shipping to even increase the amount needed for this top Tier. Also Elite and Elite plus names could be renamed with the final 3rd Tier as the Elite ...ie Gold, Diamond, Elite.

Status: Tell Us More

I believe a similar idea was posted in the past and it didn't get much traction. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Well we all know how expensive Tvs can be and how during big games people go out and purchase a brand new Tv just for the game My idea is for bestbuy to bring back restocking fee only during big games

 

meaning for instance today their was a big game a restocking fee would only be applied for 15 days starting of the day of the major game

 

Why bring back restocking fees for only these days? to Keep cost of Tvs down for us customers as when someone buys a Tv Bestbuy then has to sell these items for less because they are now "Open boxed" which in turn bestbuy needs to make their money back on this product which is where the markup comes into play on items may they be headphones Tvs accesories etc

 

 

people may argure well bestbuy will loose money because of this because then people will buy Tvs from competitors... well would bestbuy want busniess from people who purposly purchase a Tv just for a game and return it days later costing bestbuy millions each year? 

 

This seems like it would cut down on the customers cost meaning more money in our pockets 

 

 

welp this is just a thought let me know what you all think or can suggest for change

 

If you think this is a Good idea make sure to upvote the idea! if you think this is a bad idea post why you think it is and what you think bestbuy can do to cut down on cost 

Status: Tell Us More

I doubt we are going to implement this idea, but I do hear where you are coming from on this. I would like to hear what others think about this idea. Make sure to vote for an idea if you like it.

Occasionally, I get these emails that say, "Jason" Review your purchases now and get points. Trouble with these emails is that I already reviewed the product and many of my reviews are on the site, yet the system that emails these notices out does not know that I did and sends these emails out anyway.

 

While I don't mind this, I would like to see an improvement to the way the system identifies reviews so it's an easier time on Best Buy's email server.

Status: Tell Us More

Does this happen to anyone else? Make sure you vote for an idea if you like it.

Video Game Beta Codes

Status: New
by SwiftNinja on ‎01-31-2016 03:52 PM

There needs to be a better system for beta codes/keys. The email way is more of a wait and see if you preorder close to the launch of the beta. I think moving the codes to the Digital Library after a preorder purchase for online orders is a better and more organized way of keeping track and also to keep traffic down during the time of a beta. Most people have unorganized email accounts and some emails get blocked, moved to spam, or deleted altogether. Moving the codes to the Digital Library almost seems to easy.

Rewards

Status: Tell Us More
by User020116 on ‎01-30-2016 10:46 PM
At target they have the RED CARD card holders save 5% for using the card..this adds up... Instead of offering that back in rewards to everyone...some don't even have a computer or know how to manage their account..they should be allowed 10% OFF on first purchase when opening card and5% thereafter for using it... Target also did it smart...they have a debit card option for those that have bad credit or dont believe in credit cards they can use the red DEBIT card and save5% and the money comes right out of their bank account as a normal debit card would.....we should consider this
Status: Tell Us More

The debit card option is interesting. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Price tags

Status: Tell Us More
by User020116 on ‎01-30-2016 10:53 PM
Like Kohls...digital price tags...less waste of paper...less erosion for mayo downs due to incorrect price..no missing tags because someone pulled the tag to write a sku and doesn't put it back..less hours worked for "ad set" but at THE VERY LEAST fix the mass display tags put description back....particularly inn home theater because that's even more waste to print a big one..and then a little one to get the specs
Status: Tell Us More

I honestly really like this idea. I'm not sure if it would be possible or not for us to implement this, but would like to hear from others what they think about this idea. Make sure to vote for an idea if you like it.

Better rewards program

Status: Tell Us More
by vincecndla3 on ‎01-22-2016 04:32 PM

A rewards program that is actually worth something.  The rewards expire in like 60 days.  I just had a $60 rewards certificate expire.  It's crazy.  Most rewards programs I have don't have an expiration period of less than a year.  It makes me not want the credit card and not want to shop at Best Buy.  Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon.  So, it would be nice to at least have a rewards program that made me want to shop at Best Buy.  It actually is more frustrating than not having a rewards program at all.  Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days?  Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.

Status: Tell Us More

Thanks for your thoughts on our My Best Buy program. Would anyone else have any thoughts on this idea? I should point out that we do match lower prices found on Amazon. Make sure you vote for an idea if you like it.

Customers should be able add products that they want to purchase into a queue and then have open box/refurb option sent directly to their email or a mybb section in their accounts. This will allow non local stores to sell though stock to customers outside their local shopping areas.
Status: Tell Us More

I really like this idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

See about getting Uncharted 4 and Far Cry Primal in the promo for preordering and getting a $10 certificate!

Status: Acknowledged

Thanks for suggestion. I can tell you that we are consistantly reviewing what titles will qualify for promotions.

This past Black Friday, I had over $30 in pending points that I really would have liked to use on my purchases, and I'm sure I'm not the only one. I undertand that BB makes you wait for your points to be redeemed so that people don't just use rewards points and return the item. But that wait time is very inconvenient for people like myself who barely ever return anything. Loyal customers should have an option to speed things up.

 

I think it would be great if BestBuy.com had an option that allowed you to forfeit your return/exchange privileges for certain items in exchange for redeeming your points faster. Every time you make a purchase and it shows up on your BB account, you should be able to click an option that gives you your points instantly, but also doesn't let you return/exchange the item. 

 

Best Buy already has something similar built into their policy: when you open a product, you forfeit your return privileges (though you can still exchange). I think for this idea, exchanges should be excluded too, just so people don't abuse the system. I also think this should be an earned privilege, so that's why I said Elite & Elite Plus only.

 

I think this would be a HUGE improvement, and would make me shop at Best Buy much more and other stores much less. This past BF, there were a good number of items that I purchased at Target instead of BB because Target's 5% Redcard savings were instant. Had my pending points been available to me instantly, Best Buy would have been the only place I shopped this Black Friday.

 

Really hope you strongly consider this Best Buy!

Status: Tell Us More

I believe this idea has been posted in the past, but I do find it an interesting idea. My feeling is there might be some sort of consumer protection law that requires us to have a return or exchange period for every purchase. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

Hello

 

I noticed for this year (again) Best Buy offered free 2 day shipping to ALL customers.  Can this be changed next year since I spend $3500 a year to receive such a perk?  This should be changed to free next day or Express shipping for all elite plus / elite members.  I just don't see how a perk such a free expedited shipping is given to all customers and those who actually spend $3500 dont receive bonus points or free next day shipping.  I hate to say this isn't "fair" but truly it isn't.  I hope other Elite members agree for some sort of change or a much higher perk for Elite members such as 5X the points on all purchases or allow for free next day shipping.  merry christmas!

 

thanks!

Status: Acknowledged

As the next holiday shopping season is a long way off I would ask you to repost this idea closer to next year's holiday shopping season.

So once in awhile ill get email saying if i pre-order a certain movie (aka Mission impossible 5 & fantastic 4), you get a free cinemanow digital copy to watch right away.

 

As i just signed up for cinemanow because of this, i was looking on the site for other movies i could pre-order and get digital copys of right away. Unfortunally there is no section for this, i went threw so many pre-order movie section but couldnt find anything in there either.

 

You should make a section in the movie section for pre-orders that come with free cinemanow digial copys so that people will know what ones they can order and watch right away.

 

thanks

tony

Status: Tell Us More

I could see myself using such a feature when shopping for movies. Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.

A great example of "if it ain't broke don't fix it" - Best Buy had a GREAT infastructure in place and decided - hmmm well that's not complicated enough and changed it in the most bone-headed of ways:

 

OLD SYSTEM

You could go to stores.bestbuy.com and type in your zip code and from there select the store cloest to you and see that store's "home page."  From there you could click on "Clearance" (new items, discounted because discontinued) -or- "Open Box Items" (returns/exchange) and shop by category (i.e. laptops, TVs, etc.) or Brand (i.e.  Apple, Microsoft) for THAT store. If you wanted to search multiple stores within a radius you could click the "Multi-Store" link at the top of the page and the same filters would reply.

 

NEW SYSTEM

There's only a link to Best Buy outlet. You have to click on open box at the bottom and you're taken to a webpage with ALL open boxes (with no specification to geopgrahy so you may be seeing all open items across the country). When you find the item you want open box, you click on buying options and then put in a zip code and then it refreshes to narrow down the search to your area. In my case, almost every time, the open item popped up in a store in the city, but nowhere actually near me or the two stores I frequent here.

 

THE PROBLEM

I LOVED being able to go in and search for deals for the store that was down the street for me. I would frequently check for LG TV's or Apple laptops and it was easy to do. Sometimes too easy and I would impulse buy (I bought Kindles they had for over 50% off for gifts just because the price was great and the store down the street had them in stock). With this new system, it complicates this A LOT and I think you're going to find yourself stacking up open items because internally, stores don't do a lot to advertise and move open items. For example a store in town that I frequent had over 40 open item laptops. Another store was closing so they transferred ALL of these laptops to that store. At last check they're almost at 30 again and the other store has officially closed so they can't send those out - they're stuck with them. Under the new system you're not going to benefit from a customer that sees an $899.99 laptop for $499.99 because unless the person is SPECIFICALLY looking for that item and wants to go thru all the work of narrowing the search down by zip, they won't ever see it. 

 

This was a HUGE step in the wrong direction.

 

Status: Tell Us More

I know this was recently changed, and given that fact it is unlikely would be changing it back anytime in the near future. With that said, I would like to hear what others think of this idea. Make sure to vote for an idea if you like it.

Sale alerts

Status: Tell Us More
by Boberthavok on ‎09-28-2015 08:57 AM
How about adding an option for users of the website or app to choose to add there email or cell number to be tested and be alerted when an item you are looking to buy goes on sale.
Status: Tell Us More

I like this idea. Would anyone else like to see us move forward on this idea? Make sure you vote for an idea if you like it.

Hope you can consider those titles for the $10 rewards Smiley Happy

Status: Acknowledged

Thanks for the suggestion.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

BestBuy Mobile Dept needs buzzers

Status: Tell Us More
by tax1dr1ver on ‎12-18-2015 06:48 PM
Allow customers to wander and shop while waiting their turn at Mobile. This usually takes over an hour and could make it more pleasurable and generate more revenue.
Status: Tell Us More

I'm not sure how this would work, but given I have waited at a mobile department for a lengthy time I can completely agree with the sentiment of this post; especially for busier times of the year. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

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