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There are two HUGE accessories that Best Buy is missing out on a lot of money on in terms of attaching additional revenue to Apple TVs. Stocking these accessories in every store, would be a good start. Educating employees on what they are and why they're important would ensure a strong finish (and attach).
Belkin - 3' USB Type A-to-USB Type C Cable - Black (SKU 9511001)
The USB-C cable is the only way for the new Apple TV to interface with a computer for things like taking screenshots of screen recordings from the device and more importantly restoring the device to factory settings via iTunes (in the event that over-the-air restore doesn’t work). I've actually had several people coming in store looking for these and only one store in this market stocks them (out of 8). A quick online search reveled that a major office store chain carries this in EVERY store and all 18 stores in this market has them in-stock today. You don't have to read too far into that to see the opportunity. Translation: every store that sells the new Apple TV should stock this, if not every other store.
SteelSeries Nimbus Wireless Gaming Controller (Not found on BestBuy.com).
One of the first Apple-TV-compatible gaming controller available on the market currently. The SteelSeries Nimbus wireless controller lets you play hundreds of your favorite controller-supported games on your new Apple TV, iPhone, iPad, or iPod touch. This full-sized controller's ergonomic design is perfect for gaming. It gives you 40-plus hours of game play with just a quick charge using the Lightning connector, along with LED notifications, an easy-to-navigate menu button, and pressure-sensitive buttons for the most precise gaming controls. Interestingly enough, the Amazon Fire Gaming Controller is at least avaialble online (no availability in any store nearby) but this Nimbus is nowhere to be found. Both retail stores from a certain big fruit company have this in-stock.
As a member of the baby boomer generation, I would like the answer to many modern day mysteries. Such as: "what is an I-Pad? What is a Tablet? Do I need one of these? What do they do? How do use one of these devices? What is a "tweet"? (Isn't this a sound that birds make?) What exactly is a "smart" phone? How do I text? How do I get "online". etc,etc,etc.
I have inqired at all the schools in the area and no one offers any kind of training or information in these areas. It might be profitable for Best Buy to offer (for a fee) various classes to those who are not techno smart and also the opportunity to purchase these items direct from the store. I, for one, would probably purchase more electronics if I just knew how to use them. I would imagine that there are many out there of all ages that would love to have the opportunity to learn new skills and to keep up with everyone else. How about it? It's an untapped market.
Customer was so scared by her DELIVERY auto - confirmation, --she had to call the Corporate Office to complain. She stated she was an older person, and her phone rarely rings after 9 PM, and if that did occur, it would signal to her that there was an emergency, that required her immediate attention.
Customer said she got a call from the SUGGESTED after 11 PM,about her repair_ she was really scared
Is there a way to keep these auto notifications to normal business hours, and the customer has given approval for late night calls? I really can identify with this customer-her being alone, and having the phone ring that late.
When My Best Buy was Reward Zone I was able to view a detailed reciept of my purchase, now all I can see is the date how much was spent and the number of points I recieved. I know it can be done in the app, but it should be a feature on the site also. Can you bring back the ability to view the details of my purchase, or even the ability to see and print an actual receipt? If this can be done, it needs to be A LOT easier to find.
I think the list for video game pre-orders should be expanded by every 2 to 3 months. Games are released quite frequently, and to keep customers happy, please update the list more frequently! Currently noted on calendar year 2013, there was an XBOX exclusive pre-order for points and no Playstation exclusive or Wii U exclusive for pre-order. I think best buy should make an equal balance of game available for pre-order on all consoles, and not make it exclusive to just xbox and playstation. Make titles available for Wii, Wii U, Playstation Vita and Nintendo DS titles as well. This list needs to be expanded greatly in order to obtain maximum satisfaction across all consoles. Hope this happens!
Copied from my post on Bestbuy's Facebook Wall:
The ability to sort products by average customer review star ratings on your website would be beneficial. Currently, best buy customers are able to sort products by "best selling" products, but that doesn't necessarily mean that the large quantity of individuals that purchased these items were thrilled with their purchased goods.
Thanks for the great feedback on how we could improve our BestBuy.com site and make it easier to use. I often check out the reviews myself when making purchases. I will be happy to forward on your suggestions for review to see if this may be implemented in the future.
If you'd like we also gather ideas like yours through our IdeaX forum at http://bbyurl.us/IX, if you'd like to share this there as well. There other customers can view ideas that have been posted, share comments on them, and Kudo ones they like the best.
For anyone over the age of 40, they remember the days when Radio Shack was nothing more than an electronics hardware store... every wire, resistor, connector known to mankind. As history has shown of course, you can't sell only those things and expect to survive. So, instead there are now a fraction of the number of Radio Shacks as there once were.
On the flip side, there are many more Best Buys out there, yet there is still a shortage of retail DIY electronics hardware.
There just is no place to reliably go close by to purchase cables, connectors, adapters, screws, fans, heatsinks, memory, cards, tools, the list goes on. When you need these things, chances are you need it now for a project you're in the middle of. These are not things you want to have to order online. This is no different than being in the middle of that home remodel project and having to head down to Home Depot.
Enter the Geek Zone. The part of the store now renamed that incorporates both the Geek Squad support desk and new retail floor space for the items mentioned above. Geek staff would be the sales staff in the Zone.
your advertising on aol.com sucks...the big take up the whole screen on aol while im trying to see the news? not your best idea....if people wanted to shop at your store they would click on your little advertisement that is on the screen already...you guys dont have to take up the whole screen...and then it keeps freezing on me and then when i click on the x to get rid of it it doesnt..when i finally get it back to aol..it does it all over again...fix it please...thank you and have a merry christmas..
So as I posted in the computer section on forums I have been looking for a good gaming keyboard. While I was doing this research I started to look through googel searches and there was one brand that BestBuy does not carry that kept popping up, and that is DECK. Apparently this company makes really high grade level keyboards and any person who reads a mechanical guide will understand why the DECK company is #1 for keyboards.
I think this would be a great brand to start selling keyboards from and could be very profitable. (they are like the astros of headsets so to speak )
Maybe I've missed it somewhere and this already exists, but I think it would be useful to have an easily accessible "preferences" area for the My Best Buy account page where a customer can adjust their opt-ins and outs of certain e-mail communications. Even better would be to offer some level of granularity where you can specifically select which kind of promotional e-mails you care to receive (i.e. I want e-mails regarding video games, but not mobile phones). To me this enables the customer to help Best Buy determine what is most enticing at any given time, because it varies from person to person and is subject to change. It would be perfectly acceptable if there were a waiting period for notifications to go into effect so people can't opt in after a promotion goes out and then immediately opt out after they get it.
The experience in the stores need to be improved. Dispaly the products in such a manner that they sell themselves. I notice in one strore a big name product had its display far away from where the full line of products that were being sold. It seems that the customer could not compare pricing and quality of products.It is like you are only trying to sell the big name items and extended warranties.Thus the sales rep tend to linger around the big name displays.
Let the products sell themselves.Let your sales rep be an extension of the products not them trying to sell you all the hoopla.If for instant there is a hot product on the market you may have some online shoppers, who may want to order online (from compettiors) and come to view the product in your store ( a common complaint ). This to me is a plus instead of negative. The fact is you are getting them in the store.Display other products alongside the hot item which may be priced better ,better quality or both. Which the customer won't know if he/she can't interact with the product.
For example in one of your stores' digital camera section I see a line of cameras but no kind of interaction with the camera.Not even similar shots taken by the various cameras with similar settings.The electronic industry has become so interface interchangeable that things like comparing products is a cinch (the way I see it). Display industry standards for products.This may be a hamper to the manufacters of lesser products but this gives the customer the feeling that you are on their side.Get people enthused about electronics and appliances after all that's your bread and butter not service warranties and extended services.
Get back to basics.
Best Buy never stocked the Panosonic Lumix GH2, even though it has one of the best if not the best price/quality of HD footage of any camera. It's quality even surpassed that of the Canon 5DM2. The GH3 will be coming out soon, which is even better, and I think it would be a shame if Best Buy didn't carry it either. I don't work for Panasonic, I just own a GH2 and my next camera is the GH3.
"It resolves as much detail as the $15,000 Canon C300 and at a higher bitrate in 24p." Quote taken from this article: http://www.eoshd.com/content/9170/panasonic-gh3-re
It Best Buy won't carry the GH3 when it carries other Lumix camera, my question is, "why?"
With all the sccuess I'm sure BB is having with Bloodborne's recent release, why isn't the strategy guide available? I know it is going to be released next week, but there is no indication that BB is considering selling it at all. Especially with with a game known for it's unreltenting difficulty, I feel that the strategy guide would beenfit those who've bought Bloodborne.
Not to mention they are currently adding another 100 or so pages to the guide which brings to about 500 pags, defintely a good guide worth considering.
As someone who normally would not use online purchasing. I was in a Best Buy location today and wanted to make some purchases. After not being helped and not a person in site decided location did not want my business. So I figure I would just go ahead and make my purchases online this evening. So selections were made and proceed to check out. At check out online I am unable to make my full purchase due to my total being 1.39 over my Best Buy credit limit. Here's my issue the data processing steps in which the program can be loaded into the system to allow customers to check out with multiple forms of payment is not very difficult to load a bring into the web sites ability. Why have I decided to make such recommendations. As a Best Buy stock holder I am finding this very disappointing. When brought up to Customer service rep for the company the recommendation was made to buy gift cards the manipulate the system that way to make my full purchase. So in turn I cut my purchase in half. Food for thought how many people shop online and have to buy less because of this data processing issue with the inability to split payments to make a full purchase.
Since the there is a tier system, why don't Elite Plus members get earlier access and access to more items than just standard Elite customers?
I understand not releasing door-busters early, but shouldn't Elite Plus get access to the full rest of the ad?
I'm sure this can't be a terribly new idea, would be nice if the higher tier got something on the biggest ssales of the year.