New Idea

Expand services at Best Buy

Status: Tell Us More
by daibulu on ‎01-23-2015 08:00 PM
My Best Buy has made changes in appearances. Good. What they really need to do is expand services by offering various classes. Charge for these. Maybe offer 30 to 60 min sessions on products they sell. Not everyone likes to learn via a Manuel. Much of their staff is standing around and they could be productive and generate income.
Status: Tell Us More

The biggest challenges I see for this idea is space to hold these classes, and getting talented enough teachers to facilitate these. It's one thing to know a lot about a specific product, but completely different thing to be able to effectively teach out this knowledge. Would anyone else like to see us implement this idea? Make sure you vote for an idea if you like it.

I review nearly every purchase I make on BestBuy.com.  From time to time I check random reviews I've written and other buyers have become "verified".  Although this hasn't been explained to me, I feel myself and other buyers should become "verified".  Changing the "reviews" tab on every item page, should make buyers put in the customer service pin and select the items they'd like to review based on their recent purchase.  This should make the buyer from BestBuy.com a "verified" purchase rather than have "trolls" post useless reviews on the site.  I believe this change or correction should avoid any negative feedback from the vast customer community of Best Buy and evade internet trolls at the same time.  Hope this idea is considered by many!

Status: Tell Us More

Interesting suggestion. Would anyone else like to see this put into place? Make sure to vote for an idea if you like it.

Hello,
I have tried and tried to get Best Buy to get your affiliate CowBoom set up so it can accept Best Buy Gift Cards. It is incredulous that a Company Owned by Best Buy and who holds contests giving Best Buy Gift Cards refuses to accept them in exchange for payment. To make matters worse CowBoom "Your Company" Accepts Amazon Gift Cards but not your own. It makes it seem as though your saying BB GC's aren't worth anything compared to your competition. You really need to get this corrected and start accepting Best Buy Gift Cards at CowBoom immediately!
Status: Tell Us More

I have to admit it is strange that CowBoom would accept Amazon gift cards as payment and not Best Buy gift cards. Would anyone else like to see this happen at CowBoom?

Camera testing area

Status: Tell Us More
by fuzzylogic218 on ‎01-12-2015 10:57 AM - last edited on ‎01-12-2015 11:22 AM by Senior Social Media Specialist Senior Social Media Specialist

This weekend my wife and I visited your store in Cherry Hill NJ. We are shopping for a new point and shoot camera. We looked at your display of camera and played around with a few of them. I asked the assistant Josh (who was wonderful and very knowledgable) what his opinion was and what help can he provide me and my wife about the Samsung camera. He explained the camera in great detail and made my wife and I comfortable about making the purchase. Yet here was the issue I ran into. After playing with the cameras zoom and other options we could not test to see how it would work in low lighting such as a bar or wedding that has very dark envirnments. So I asked Josh if he could let me take the camera into the Home Theatre area and take some photos to test its low light abilities. Unfortunately he was unable to remove the camera from its security locks and let me test the camera. My suggestion would be this.

 

Create an area just for testing specific products such as the cameras.It doesnt have to be a large area just big enough to test. Or at least let customers (supervised of coarse) take the camera into the Home Theatre area where they can test low lighting conditions. 

 

If your true intention is to make the sale of a camera I think letting the customer test the product like that will help them with making a better purchase. Let them test the camera in a similar environment they might find themselves in after purchasing. Just a thought you do as you please. Thank you.

 

Brett {removed per forum guidelines}

 

PS. In the end I purchased the camera thanks to Josh. Sorry didnt get his last name but he is a new hire as of 1.12.15

Status: Tell Us More

I'm not sure how we would guard against theft, but I do like the idea. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

My Rewards

Status: Tell Us More
by tcb4al on ‎01-06-2015 09:59 PM

If the idea of "My Rewards" is to reward customers for buying at Best Buy, how about accumulating 250 points then applying the discount to their next purchase instead of letting the discount expire. I'm the type of consumer that buys on an "As Needed" basis, so no matter what savings I'm going to achieve, I'm not going to rush to the store to take advantage of saving a whopping $15, $50 or $60 maybe. Most of your cashiers don't even understand or explain the program anyway. I know I've never had one explain it to me. I think most of us are smart enough to know that you're making the least amount of effort to offer us a discount. We have a 2 month window to take advantage of the savings C'mon.   

Status: Tell Us More

I guess I'm not exactly clear on what you are asking of us. Are you stating your reward certificates expire every two months and would like them to last indefinitely?

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: Tell Us More

Would anyone else like to see us allow pre-order for this collector’s edition? Make sure you vote for an idea if you like it.

Far too often I've gone to Cowboom to check out the pre-owned PS3 slim models that're available for sale and found that most of them are missing everything but the console itself and/or they look like someone tried cleaning them with a hammer.

 

For stuff like game console trade-ins, everything should be required and any accessory values should be baked into the set price for the console(s).

 

As it stands now a controller for a console is NOT required for trading in a console and if someone goes to trade one in it's only worth about $10. For $10 I know I would NOT trade in my controller with a console either. 

 

There needs to be a set price for all consoles for trade-in and REQUIRE that all accessories are included or the value drops to a low price to allow for finding and including the missing items before repackaging it for sale.

 

Right now on Cowboom there's only 3 listings for a 160gb PS3 slim. They're all FAIR condition and between $199.99 and $209.99 and ALL are missing everything but the console itself and/or a power cable. That's insane when you can buy a new super slim(12gb model) for $200 and get a controller and everything else it's supposed to come with.

 

I could actually get better looking consoles from the local flea market and they'd be complete for probably less than those prices. 

Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see us require these accessories when accepting a gaming console for trade-in? Make sure you vote for an idea if you like it.

It is great to be able to filter products on the web site to show specific features that you do not want.

 

However, I think for the shopper it would also be beneficial to allow you to EXCLUDE items with a specific feature you don't want for are concered about. 

 

Example. I am in the consideration for a TV larger than 65"

 

It is easy enough to get to the 65" and larger TV sets.

 

It still leaves me with 52 choices.

 

I can remove brands I will not buy, but it is cumbersom to then go through and select the brands you will buy.  However, it can be done.

 

However, I am not interested in 4K, SMART, or 3D.  I don't want to see them.  I can remove 4K by selecting 1080p resolution but not the other features.

 

Status: Tell Us More

Hey,

 

Would anyone else like to see us offer this as an option? Make sure you vote for an idea if you like it.

Add Games to Pre Order Promo!!!

Status: Tell Us More
by diamonddisc on ‎12-17-2014 01:00 AM

As simple as the title says. Add more games to the $10 promo. Also, GCU members should get more than regular members. Either give GCU members $15 and non GCU members $10 or keep the amount for GCU at $10 and reduce the non GCU to $5. GCU seriosuly needs more value to be a viable service. Since the mag was discontinued, the only benefit is 20% off games, which if u buy most games at release, you get screwed when the price inevitably goes down within 45 days because you can't get 20% off of the price match so you would have literally been better off buying at full price as non GCU member and then price matched the lower price. You would have saved $100 on GCU, still gotten the price match and $10 reward certificate for preordering, gotten more rewards points since the original price would have been higher and gotten more towards your overall limit of keeping your Elite status. Having GCU actually costs me money in the long run. Please people, vote for this idea. We need this to change!!! I'm close to going to Amazon for all my games and movies which is the only things I buy at Best Buy anymore since they have made so many negative changes in the past couple years.

Status: Tell Us More

Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Customer Complaints Link

Status: Acknowledged
by tcb4al on ‎01-06-2015 09:37 PM

I have an excellent idea. How about adding a customer complaint link somewhere easy to find so customers can alert managers of problems? Because guess what, if you have an issue that is not being handled properly by one of your associates and you ask to speak to a manager, "he's always going to be busy". I had a problem tonight where I was trying to understand the Myrewards program tonight. One of my recent purchases was not appearing on my purchase history. I called in and spoke to the pserson in charge of "Myrewards". What magnified the problem even more is the person handling my call was spanish speaking (ESL). I couldn't get anything resolved, because I couldn't understand him, and he couldn't understand me. I'm in now way prejudiced, but he should really only be used for spanish speaking customers until he is proficient at english. That's all I'm saying.

Status: Acknowledged

We have a number of ways to contact us with any concerns a customer might have, and that includes here on our forum. I very much doubt we will be adding a new way to contact us. Currently we can be contacted by calling 1-888-BestBuy, 1-800-GeekSquad, calling our stores, emailing us (multiple ways), posting to our Facebook page, mentioning us on Twitter, chatting with us, writing a letter to us, and as I said before posting to this forum.

This is a MAJOR franchise and should most certainly be one of the first new 2014 releases to be added to the $10 pre-order/purchase promo or have $10 instant giffcard attached. There`s now a huge GCU customer base to feed and we`re quite hungry...Just beCAUSE. http://www.gamrreview.com/news/92123/just-cause-3-coming-to-ps4-xbox-one-amp-pc-next-year/
Status: Tell Us More

Would anyone else like to see us add this title to this promotion? Make sure you vote for an idea if you like it.

I noticed on the website that 1000s of items have free 2-day shipping.  why not offer your elite and elite plus members better discounts and offers throughout the holiday season such as free overnight shipping.  perks should be different than that of offering standard customers the same perks as your high spending customers.  high spending customers deserve better perks than whats offered to the general public.

 

maybe send a survey out to elite plus members to what major perk they'd like to see and other seasonal benefits.

Status: Tell Us More

I can't imagine any Elite or Elite Plus member disagreeing with this idea. Any additional thoughts on this idea? Make sure you vote for an idea if you like it.

It would be awesome if Best Buy Stores will stop putting price tags on the DVD/Blu-ray sleeves as they are a major pain to remove without ripping the sleeve apart. When ordering movies from sites online (including Best Buy.com), the price stickers are never on the sleeves. Other stores sometimes have stickers on the sleeves as well but they are nowhere as hard to remove as the Best Buy one. Another electronic retailer, Fry's Electronics, puts their price tags on the plastic shrink wrap of a movie instead of the sleeve which I think is an amazing idea when I found out about it. It's just a pain if someone has a movie collection and there's a giant price tag on it that can't be removed

Status: Tell Us More

The same idea was posted back in 2012, but didn't gain much traction. Would anyone else like to see this change? Make sure you vote for an idea if you like it.

I never understood why we get double points for software,accesories, and digital content but not for buying a console? That would really entice members to buy the console at Best Buy along with their games.

Status: Tell Us More

Would anyone else like to see this as part of our Gamers Club Unlocked membership? Make sure you vote for an idea if you like it.

Waiting areas

Status: Tell Us More
by Emilyabaughman on ‎12-08-2014 02:45 PM
Put seated waiting areas for customers to wait to be helped or for lengthy assistance requests.
Status: Tell Us More

Having wished this myself in the past I can truly say I like this idea. Space in any retail store is usually at a premium, and rarely goes to waiting areas when product could be displayed in that space. Because of this it's unlikely this idea would be put in place in every Best Buy store. I guess it's possible that stores with more square footage might be able to create waiting areas. Who else would like to see this idea put into place? Make sure you vote for an idea if you like it.

I looooooove the Gamer's Club Unlocked membership and have recommended it to many friends.  I was thinking that Best Buy should do the same with a movie buying program.  I can tell you I'd buy a lot more DVD's from you guys instead of Amazon if that were to happen.  It'd be great if they had the same perks as the GCU program where you get double the points and such. 

Status: Tell Us More

I'm with enuf on this in that I know there was a previous idea on this, but for some reason I wasn't able to find it. We might as well revisit this idea since I do think it is a good idea. Would anyone else like to see a program like this? Make sure you vote for an idea if you like it.

Add more detail to myBB pages

Status: We Did It!
by Keen on ‎09-26-2014 01:26 PM

Today the myrz.com website was shut down.  Now everything is folded into bestbuy.com.  However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.

 

Please add to the new Point History page:

 

  1. Expanded details for each transaction that show what we purchased.
  2. What the Order Number (and in store receipt equivalent) for each purchase is.
  3. The ability to print out these details, so we can essentially print out replacement receipts for our past purchases.

These are all features that existed on the myrz.com site.

 

Also add a new page that lists all My Best Buy promotions that are currently happening.  This was another feature of the myrz.com site.

Status: We Did It!

I did hear back on this and was informed that these features were added back on 10/1/2014. Thanks for the feedback.

Since the 20% GCU discount on new games does not apply to digital purchases, how about giving GCU members 20% back in reward points for digital purchases?  It keeps people buying games (or other merchandise) from Best Buy and doesn't leave them out of the rewards system for being a GCU member.  In a way, it kind of reminds me of the Shop Your Way rewards system they have at Sears/K-Mart, which is very popular amongst gamers, only it allows people to purchase their games the way they want.

Status: Tell Us More

Would anyone else like to see 20% back in rewards points when making digital purchases? Make sure you vote for an idea if you like it.

It wasn`t until recently that I found out console trade ins didn`t recieve MyBB pts like videogames. I hope BB changes course and allows them to be added in just like with games, I under there`s no 50%/100% bonus on console trades which makes sense but even GS give PUR points on console trades. We`re now officially in year two of the new GCU, we`ve been showing alot of love and support for the program return the favor with a few programs tweaks the program should always be evolving.
Status: Tell Us More

Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

To better serve customer service Best Buy should implement a live chat customer support feature on Bestbuy.com to help handle problems/general questions in regards to orders, adjustments, and price matches.

 

The phone support system is very dated and always problematic due to constant disconnects when transferred and then several reps not understanding what we are trying to explain in certain situations. And in regards to price matches and adjustments it would make the process more smooth, faster, and less painless for the consumer. There are several pros to having a live chat support feature on the bestbuy.com website:

 

  • It would give Best Buy another option to customer support taking some of the burden being completely on the phone reps decreasing wait time to customers.
  • Customers could reference specific pages or policies on bestbuy.com website to the live chat support rep by being able to link the pages in the live chat session.
  • Price matches and price adjustments process would be more efficient and less time consuming by the customer being able to post the best buy item product page and the product page of the store they are price matching much faster and more convenience by being able post the link of those pages inside of the live chat session with the best buy reps.
Status: Acknowledged

We do provide live chat on our website, and these agents can provide policy information and post-purchase price matches.

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