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At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so. 

 

Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff. 

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Option for physical rewards cards

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by ProsephStalin on ‎09-25-2017 12:50 AM

I know that MyBestBuy rewards has gone digital now, but please please please let people go online or on the app and request a physical card. Maybe if you're an elite or eliteplus member even have a special one that thanks you and reminds you that you have a 45 day return policy. Why? I use it all the time (I'm an employee) and we have frequent flyers that I have to ask their phone number every time or they still have their old card and will never give it up. It takes the "do you have a rewards account with us?" Question out of a lot of my transactions if the customer is familiar with Best Buy. Enrolling customers with physical cards in store would slow the transactions down for sure, but if customers (and/or employees) want physical cards, I believe there should be an option. A Best buy employee told me that you can request a physical card online and I know I'm not the only person that was told that. I now know that this is not the case, if it ever was. Give us the option, please. If you could tie orders into that, that would also expedite the pick-up process (ID check would come with that of course and that may cause problems). Please consider, and make sure people can see these forum posts. I know that employees get asked for their phone number as well for transactions, and it would make it much easier on us, it would make the customers that want one satisfied and would expedite transactions for those that frequent Best Buy, thanks. 

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It would be really usefull (and an excellent add-on-sales tool, I think) if there were a "wallet" for me to log in every model number of electronics product I have; even if you don't sell it. You would know that I own a Nikon D800 and could tell me every time a new lens, accessory, or bundle goes on sale (or you could email me that the new D850 is coming). I wouldn't have to waste time logging on and searching for my camera, seeing nothing is on sale, then having to go on to the next piece, and so on and so on. I could see an entire currated shopping list of accessories that will definitely fit my products and even all the new upgrades available. Every comparable piece you have on sale could be in a correlated tab. I don't know, maybe that just seems valuable and efficient to me. I'm sure you have thought of this and have a reason it wouldn't benefit you.

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The 24/7 Elite customer service line is not helping anyone and only frustrating customers  The line is limited to My Best Buy program questions only, which include the following as stated; 

 

*  Points Balance

*  Reward History (Last 5+ transactions)

*  Certificate Status

*  Attach Missing Points

*  Points needed to next certificate

*  Spend needed to reach next tier level

 

Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning?  All of these issues can be resolved during the day.  The forums and moderators are already an excellent option to resolve anything related to these issues.  

 

If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it.   Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.   

 

If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.  

 

I'm not sure maybe I'm wrong.  I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline.  I'm assuming it is very costly to keep up such a service.  I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.

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I truly hear where you are coming from on this, and I am curious if other Elite Plus members would like to see the services this team expanded? Make sure to vote for an idea if you like it.

Vinyl and MP3 AutoRip

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by kronneth on ‎09-07-2017 11:50 AM

Does Best Buy plan on offering MP3 downloads with vinyl purchases?

 

I've recently gotten back into vinyl and am enjoying it more than I thought I would.  I love the rewards and benefits of purchasing from Best Buy.  However, Amazon is smoking you in this particular market and it doesn't have to be this way.

A vast majority of vinyl and CD purchased on Amazon offer "AutoRip". This is the ultimatum whether I make a vinyl purchase at Best Buy or Amazon.  If there is no AutoRip offered at Amazon, then I'll purchase at Best Buy if the album is available.  The MP3 quality of the AutoRip'd music  is 256kbps or higher.  All AutoRip music is DRM free, yours to do with as you please.  Amazon also makes all of your AutoRip eligible music available on their Amazon Cloud Player, which you can download your purchased MP3's from at later dates if you wish.

All in all, I am only interested in getting MP3 files for my vinyl purchases, don't need the cloud music access, just the DRM free 256kbps or better MP3's.

 

- Originally posted on the Movies, Music, & TV Shows forum 09-05-2017 12:35 PM. John - Social Media Specialist suggested I post here.  John also said he would be bringing this to the attention of management...I hope I'm not the first person to bring this to light, but am more than fine if I'm the last Smiley Very Happy

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We have it online?

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by DwightS on ‎09-05-2017 02:18 PM
I went to Best Buy to get a cover for my new kindle. Two Best Buy clerks told me that the store did not sell the covers but that Best Buy online did have what I want. In my opinion the clerks failed to capture a sale. As a leading provider of technology products, it seems to me Best Buy would have online kiosks, and that the sales people should be taking customers to that service, not sending them home to buy from whomever they favor. For instance, I brought my cover from Amazon, along with some other things I was looking for. Before going online, however, I dropped by Staples, where I got exactly the same result: Order it online. This makes no sense to the mind of a merchant.
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This is a filter that allows you to see items that have been recently added to BestBuy.com (not the same as release date) so you can see what new products have been added to the website. 

 

This would be a simple implementation as the framework is already there and there is already a simular filter exists for pre-orderable items.

 

The filter would use data assumed to be already in the item database and can have a 7 day, 30 day, and/or 90 day checkbox option or an order-sort based on when it was added. 

 

I personally would love a feature like this because I like to pre-order games and keep my technology new and such a filter will save me hours of research and searching manually through the website for products.

 

Vote Me Up!

 

 

 

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I can say we do have New Arrivals as part of the drop-down menu that is normally set to Best Selling. Your idea expands this a bit further with the three filter options. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Preferred Store / Location Accuracy

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by vaan285 on ‎08-14-2017 03:29 PM

Everytime I go to bestbuy.com I always get a store that is not local as my "preferred store".  It's usually a store way out of my zip code.  If I select a preferred store when I sign in, why isn't it automatically my store when I log in?  Please update your website for Preferred Store to be the default store automatically rather than ALWAYS having to change it.  

 

Example: Being in North Jersey, I should have the Rockaway NJ Store be my closest store, not Whitehall PA.  When I sign in, Rockaway is my preferred store, but Whitehall PA is defaulted.

 

Please fix this!  This is pretty annoying to deal with every time you log into the website.

 

Thanks!

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Is this happening for anyone else? Make sure to vote for an idea if you like it.

Improve the stagnating Rewards Program

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by gadgeteer on ‎09-17-2017 11:00 PM

First off, I have to acknowledge that Best Buy offering a rewards program is a privilege and not a right, so I have to express my gratitude for this;  However, in a constantly changing, competitive landscape, the rewards program has started to stagnate a lot and I feel like it's time for Best Buy to go back and get fresh ideas on how to make it better.

 

Problems with the current rewards program:

 

(1) A lot of the "perks" are standard now. For instance when I go to the store, it's rare to NOT get free two-day shipping on something and that's without them even knowing if I'm a rewards member or not.

 

(2) Some of the "exclusive deals" are not competitive at all (i.e. 15% off Philips Soniccare heads; competitors have lower base prices and allow you to clip digital coupons making them cheaper elsewhere).

 

(3) Certain perks, like point banking, should just be standard across all tiers.  

 

(4) Exclusions.  I dread getting the very rare coupons I do get from Best Buy because there's about 2-3 pages of exclusions that follow the offer.  You feel like Best Buy would be really good at coming up with an Airline rewards program.

 

Suggestions on things to add/revise:

 

(1) The "new credit card" offer of 10% back on purchases when financed and paid off within 30 days should be standard for Elite Plus members. Customers would spend more if they knew they would get more back and more often than not people spend way over the amount of rewards they redeem. 

 

(2) All tiers should be able to get reward points for gift card purchases.  I quite frequently purchase gift cards from Best Buy for birthdays, Christmas, etc.  It's disappointing that you don't get rewards for this a I spend quite a bit of money within Best Buy just on gift cards.

 

(3) Allow customers to use reward points towards gift cards. I asked why this was in place and was told fraud, yet they captured my rewards information when I purchase gift cards and you'd technically be capturing my rewards information again for me to redeem rewards, so I'm not sure how much I believe this is due to fraud prevention.

 

(4) Bring back coupons WITHOUT all the exclusions. I can't recall the last time I got a coupon from Best Buy and when I did it excluded 3/4 of the store.  That doesn't spark buying behaviors which is the point of coupons.  At that point you're wasting postage money, printing costs, etc.

 

(5) Bonus points when you trade-in and trade-up.  Best Buy's trade-in program is notoriously lower than competitors. How about if I'm Elite Plus and I trade in an item and upgrade to a replacement item, I get double or triple rewards on that upgrade/replacement item?

 

(6) Open Items, Clearance/End-of-Life, etc. plague stores and sometimes that's compounded by the fact that there's simply not a high traffic area to put them so they end up in a far corner or in the back of a store in a stock room, etc.  To help move open items/clearance/eol, how about creating tags that could go over the price tags (like those red "Sale" or "As Advertised" inserts) that call out that the item is eligible for double or triple points and offer this on all open boxes, clearance, etc.  This would be HUGE on certain items (Apple Watches come immediately to mind) where you only save $15-30 off. 

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Gift Cards!!

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by rromagnole on ‎11-28-2016 08:24 PM

Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel.  You are missing out on HUGE opportunity.  I just used Amazon instead of Best Buy for this very reason.  I was able to go right to my balance without having th physical card.  GET INTO THIS CENTURY PLEASE!!  IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.

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You aren't the first customer to make this suggestion, and I have to agree with you here. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:

 

  • No need to carry physical gift cards to store (just give the member ID or phone number to look up and use them)
  • No need to physically type the card number and pin at the time of checkout
  • Keep loading the card in my accounts section and use it as needed
  • No need to maintain physical card, remember which card has balance and eliminate chances of a misplaced card

I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.

 

Regards,

 

Hitesh

Status: Under Review

We are looking into whether or not we can provide this option to our customers. I'll let you know once I know more.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

I'm noticing on a lot of items that have "pre-orders" there are already glowing reviews for the item, which is silly because there's no way you've had a proper opportunity to sit down with the device and really "experience" it when the item isn't even shipping yet.  The speciifc item I'm referencing right now is the new Samsung Galaxy S8's, which weirdly enough all have 5-star glowing reviews even though no one has even received their devices yet. But it's certainly not limited to these, I've seen it in the past on pre-orders too.

 

There are a lot of customers out there that rely on these reviews to make "informed" decisions and a lot of these are your "not so tech-savvy" people that would rather rely on, what they perceive to be honest and informed, opinions [living vicariously comes to mind] and this not only taints the review pool but it also makes people question the validity of other reviews on BestBuy.com as well and you'll recall there was some major fall at a large online marketplace seller over this, this past year that resulted in the them completly over-hauling their review system where it now hides un-verified reviews and only shows them after you specifically click to see them, among other strict changes (i.e. there's a very strict minimum amount of characters and they use bots to scan reviews to make sure they're relevant - i.e. about the product, not the shipping experience, etc. etc.). 

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I hear where you are coming from on this, and have to agree that it makes little sense to be able to review a product that hasn't hit the market yet. With that said, it is good for business to have reviews up for every product on a company’s transactional website, and because of this it is likely this will not be changed. Does anyone else want to see us make this change? Make sure to vote for an idea if you like it.

It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.

 

Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.     

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Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Help Request Queue

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by FraaaaaaaaaanK on ‎03-24-2017 11:10 PM

I think it would be awesome if you all could place a kiosk somewhere in the store where customers could input their name, phone number, and the department they needed help with. When an associate was available, they could select the next customers name and the customer would get a text saying "Harry is ready for you" in a designated area in that department. This would allow your customers the freedom to browse the entire store, while still being confident that they were on a list for help (customer given 5 minutes to arrive at designated area). This would cut down on customer frustration as they sit there and watch the employees getting swarmed with more agressive customers. This could also provide a valuable metric on the average time a customer has to wait in each department to get help.

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Sorry for the delay in responding to this. I also think this or a version of this idea would be great. What do others think about this idea? Make sure to vote for an idea if you like it.

Secure smartphone charging stations

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by CMVII on ‎05-09-2017 04:02 PM

Best Buy should consider secure smartphone charging stations as a customer amenity. The smartphone "power gap" is real. Snap, tweet, pin, igram, Facebook, Vimeo, youtube, games and shows all on a smartphones make it so. Incremental traffic, longer dwell times and bigger baskets may be a by product and those are good things. 

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Interesting idea. So is this somewhere in our stores a customer can securely lock up their phone while it's charging, and at the same time go shopping? Does anyone else want to see this as a reality? Make sure to vote for an idea if you like it.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

Tracking product reviews

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by branionaristok on ‎03-16-2017 04:20 PM

I generally like to submit product reviews for the items I purchase--because I like getting the points boost--and followed the link in an email I got today to do so.  My issue is that it took me to a page showing all my purchases for the past few months--even ones I'd already reviewed.  I really think it would be useful to customers to have an easy way to figure out if they've done a review for an item, short of writing a review and having it get rejected as a duplicate after putting that time into it.  Searching through some of the 120 reviews on one product like I did today isn't easy, either.

 

Some suggestions:

-On the rewards points history, include what product review the points are for.  You could do a +/- dropdown box like for purchases.

-When taking customers to the purchase list via the email link, have text indicating whether or not a review has already been done for that product.

-Have a page within rewards that shows "my reviews/reviews I've submitted", just like Amazon does.

 

Thanks.

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Very interesting suggestion. Would anyone else like to see these options? Make sure to vote for an idea if you like it.

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