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New Idea

Improvements to the Trade-In system

Status: Acknowledged
by jac522 on ‎08-30-2015 11:37 PM

A few points that you may want to consider for revising your trade-in system.

 

  • Make it Faster, GameStop has a very fast process that involves them changing modes on their registers and they can scan all of the games in a row. At Best Buy you have to go into etk and login into the trade-in application and then put the My Best Buy info in and then you can start scanning. But with every game you scan they have to click the condition of the game, which makes no sense to me. The conditions are working or not working but the employee has to select one and then scan another game. The employee should be able to scan one game and right away scan another.

 

  • Use the card reader to show the transaction in progress. This one is big because that way we can see if GCU is showing up correctly and the price of each game as it is added to the transaction. Also a note with the card reader, it can take forever to bring up the customer info for us to accept then sign the pad. I've waited 40 seconds before it showed up. If you show the transaction in progress then you could make the info and signature screens come up faster as well. 

 

  • Simply the receipt process, printing out 10 pages when trading in 7 or 8 games seems like a waste of paper. 2 pages is the customer receipt and the rest is a page the employee has to attach to the game. It's a waste of time for them to taping each page to each game. Possibly print out one page for them to attach to all of the games or just keep track of the number of games a store is sending to MN digitally. You could also include an option of the receipt being emailed to us, as you do ask for our email during a trade-in.

 

  • Educate the employees, I have heard many cases where a employee and manager won't take a disc only game. Make sure you get the word out about taking disc only games and promos like the $50 tablet one you are doing now. It can make a customer mad and not want to return to a Best Buy if an employee is rude or doesn't understand how to use the trade-in system. 

 

  • Work with local governments to simply the trade-in process, having to give a fingerprint or a photo of yourself can make one feel like a crook. I understand you have to follow the laws but why does it only apply to Best Buy in certain cities? For example, one store in my area has to take a picture of you with a trade-in transaction but the GameStop right down the street doesn't, even though they are in the same city. 

 

  • If you did this I would love Best Buy until I die. Put the trades on a different card (like a trade-in card) that would make my purchase tax-free. At GameStop they use a trade-in card when I do a trade-in because in Wisconsin, and many other states, tax on a trade-in is not added. The reasoning behind this is because the state assumes you paid tax on the original product and therefore you shouldn't be taxed on the value you get from it. It's like trading in your car, you pay sales tax on the price not covered by your trade-in. I don't see why Best Buy couldn't do this. It adds more value to the trade-in and in your legal rights to do so in certain states. 

 

If you can do any of these (especially the last one)  it will benefit us all Smiley Happy

Status: Acknowledged

Thanks for the suggestions.

Please look in to revising the Order Status / Order History page of the site.  The current structure is extremely user unfriendly.    I place a lot of orders on BBY.com (154 in the past 12 months thus far), and a lot of them are pre-orders.  Since the individual product pages don't give me any indication of whether or not I have already ordered an item (like Amazon product pages do - another bit of functionality I'd love to see BBY add by the way), I spend a lot of time sifting through orders on my Order Status / History page.  In its current form, I have to open every single order just to see the items that are in it.

 

In its current form, this page is virtually useless.   There is zero search functionality (especially critical now that item names are no longer listed so a CTRL+F page search won't work either), nor is there the ability to simply view all outstanding "In Process" orders, nor is there the ability to view orders based on when they were shipped.   

 

Specific Functionality Requests:

 

  • Add "You Ordered this Item on XX/XX/XXXX, click here to view this order" funtionality to product pages
  • Add Keyword Search functionality to Order Status page
  • Add Filter functionality to Order Status page (specifically, filter by Order Status)
  • Add Sort By functionality to Order Status page (sort by Order Date or Shipped Date)
Status: Tell Us More

I like this idea, and could see the value here. Would anyone else like to see this functionality on BestBuy.com? Make sure you vote for an idea if you like it.

It would be appreciated if we could add our Best Buy rewards card into our Apple Wallet alongside our Apple Pay cards and other store passes.
Status: Tell Us More

Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.

Currently, if the price on a pre-order drops between the time a customer places an order and the time it ships, the customer automatically pays the lowest price.  This policy should be adjusted so that the automatic adjustment period extends to the release day of the item.

 

To ensure the item reaches the customer on release day, it typically ships late during the week before release.  The sale price isn't always updated on the website until the release week, after the order has shipped.  This can cause customers who pre-ordered to not get the best price unless they call in and ask for a manual adjustment, which is covered.

 

A customer who pre-orders an item should be guaranteed to get the same price as a customer who walks into a store on release day and buys the same item.

Status: Acknowledged

I hear where you are coming from on this, but from what I understand we are not changing our Price Match Guarantee at this point.

Best Buy is no longer found with the likes of Apple.com, GameStop.com, and TigerDirect.com in Discover's cashback bonus portal for their card members. The portal, called Discover Deals, lets customers be referred to partner sites and in exchange for using the stores linked, the customer will get 5% Cashback bonus or more, rather than the standard 1%. BestBuy.com was part of this for years, offering the common 5% incentive as Apple.com and GameStop.com still offer.

It was a great system that got me buying lots more from Best Buy, but while the other companies have stayed, Best Buy backed out. Please bring it back to the Discover Deals portal alongside its sensible competitors.
Status: Tell Us More

Would anyone else like to see this come back as an option? Make sure to vote for an idea if you like it.

I want to buy a laptop, and I found the exact one I want on the Best Buy website.

 

However, right now, it says "Coming Soon" and I can't order it yet.

 

Two things:

 

1. I would like to know HOW SOON this item is going to be coming out (is it days, weeks, months?)

2. I would like to be able to enter my email and get a notification when the item is actually available for purchase on the website.

 

Also, as a side note, I think it's ridiculous I had to sign up for another login/password to be able to post this message, when I already have a Best Buy login. The two aren't connected at all.

Status: Tell Us More

Would anyone else like to see these notifications as part of BestBuy.com? Make sure you vote for an idea if you like it.

Tier Higher than Elite Plus

Status: Tell Us More
by dieselxindustry on ‎08-18-2015 11:54 AM

I'll probably have spent about 20k by year end with BB and will probably do so the following year. Just a thought for some of the users who purchase large reoccuring amounts.

Status: Tell Us More

Would anyone else like to see a My Best Buy tier higher than Elite Plus? Make sure to vote for an idea if you like it.

I have recently Pre-ordered a wide variety of games for my Xbox One (over $1000 MSRP worth) at Bestbuy and currently have them all under the same payment type (my bestbuy card).

 

I think my bestbuy card will be expiring soon now that Bestbuy is switching to Visa cards, meaning my pament type will soon be invalid. There is currently no option to change the payment type for my Pre-orders, and some of them are sold out with no chance of coming back in stock (Black ops 3 Juggernog Edition). So I am really hoping that these orders don't get canceled due to there being no option to change the payment type, Please consider adding this option as it would really come in handy, another great option would be adding the option for a 2nd payment type.

 

 

 

If there is already some way of doing this please let me know.

 

Thank You!

-CK

Status: Tell Us More

So to be clear;  you have open pre-orders that you placed with a Best Buy Mastercard, and you believe your pre-orders will be cancelled when your card changes to a Visa branded card?

I think you guys should reconsider(It was added to the list by mistake earlier) adding Gears of War: Ultimate Edition to the $10 pre-order reward certificate program. I remember the same thing happened with the Halo Master Chief Collection last year but Best Buy later decided to add it back.

Status: Acknowledged

Gears of War: Ultimate Edition is not a part of the My Best Buy Get $10 per game offer. We apologize for any confusion or inconvenience.

I was trying to find an SSD that I purchase from a near by Best Buy store the same day.  Unfortunately, after fishing around for a while trying to find one that was in stock in a near by store, I gave up and ordered one from Amazon.  I had it the next morning.  If there had been a way to limit my search to only items available at stores near me, I would have just gone to the store picked it up.  I would prefer to support my local store, but it is currently time consuming and difficult to tell what is actually on the shelf at a particular store.

Status: Tell Us More

I believe this idea was posted in the past, and didn't get much traction. I personally think it would be a great idea. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Status: Tell Us More

I hear where you are coming from on this, and as a customer I often wish the customer service representatives I speak to over the phone were more knowledgeable in regards to what I was calling about. I think the challenge here is how you hire this staff while still balancing other needs of the company. Who else would like to see this happen? Make sure to vote for an idea if you like it.

Hyper X Cloud

Status: Tell Us More
by Sxrax on ‎08-17-2015 06:53 AM
Now here. You might not know this but from a gamer's standpoint people seem to go crazy over this one headset. A load of gamers want to have this headset but want it at their local Best Buy because of the warranty you guys add to the product which I'm greatful for. So try adding some HyperX Clouds to your collection and see the gamers go wild with it.
Status: Tell Us More

Would anyone else like to see our stores carry this headset? Make sure to vote for an idea if you like it.

Revive & Invest in Employee Expertise

Status: Acknowledged
by iDontH8it on ‎08-06-2015 08:51 AM - last edited on ‎08-06-2015 04:53 PM by Senior Social Media Specialist Senior Social Media Specialist

Back in 2006 (while in college), I worked at the Best Buy in Covington, LA as a "Wireless Sales Expert". Yep, Apple iPhones were just entering the mobile tech scene at the time. We had an amazing GM (Tom) who emphasized the importance of maintaining each employee's ongoing training, ensuring our specialized/ technical expertise within our respective departments. He inspired and encouraged us to learn as much as possible about our merchandise, the new market trends, and our competition. When our customers entered our doors, they came with high expectations... They chose to buy from the experts... From our store... Even if it meant spending a little more . They trusted us.

I love Best Buy but I don't see the employee expertise or the strong leadership like it once had. I think it's a mistake to commoditize yourselves like Walmart ...you'll lose. You'll lose the heart of your brand if you continue to sacrifice your employees' training and team building.
As a former employee and a BBY Elite member, I extend this feedback to your company because I believe in your company .... In your ability to revive the strength behind your brand recognition ...and your capability to invest in your greatest resource - your employees.

For what it's worth,

- Brittany {removed per forum guidelines}

Status: Acknowledged

Thanks for your thoughts on this. All our stores should still be making sure each of our sales associates are as knowledgeable as possible with the products they sell.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

i have an item in my wish list that is currently backordered 4 to 7 weeks.  it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"

 

i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.

 

hope other customers agree and make this happen! especially around the holiday season.

Status: Tell Us More

This idea has been brought up in the past, but there wasn't enough interest for it to be moved forward. I personally really like the idea, and would love to hear from others on this. Make sure to vote for an idea if you like it.

Earlier today I placed an order online for our company and was happy to see a quick eMail stating the store I had specified for in-store pickup was currently closed, and to wait for a follow up eMail that the order was ready for pickup.

 

About 1:20 later I received this follow on eMail stating the order was ready for pickup at the store.  So I drove over only to find it was yet to open for another 45 minutes.  So I sat in my car for 45 minutes with nothing to do and trying to support our company from my phone.

 

You have a great pro-active idea in notifying people but its not being correctly implemented in a way that leads to good customer satisfaction (which I'm assuming is the motive for the notifications in the first place.)  If you going to tell people to wait, then tell them its ready, the implication is that they can in fact pick it up if the order is "ready for pickup."

 

Status: Tell Us More

This is a good call-out, and thank you for bringing this to our attention. It sounds like an employee of this store got your order ready before they opened for the day, which triggered the ready to be picked up email, causing you to have to wait in this store's parking lot. Has anyone else had this happen to them? Make sure you vote for an idea if you like it.

Expand 10% Back in Rewards Promotion

Status: Tell Us More
by gadgeteer on ‎05-31-2015 02:50 AM

I would like to start this rant by acknowledging that Best Buy does not have to offer a rewards program and I appreciate the fact that they do, but they have all but removed all of the value out of the rewards program over the years. Before MyBestBuy, you would receive 2% back for top spenders (this has now been reduced down to 1.25% back in rewards); 60-day returns and price matches (this has now been reduced to 45 days); and you had other perks like a free home theater consultation or calibration, online backup and even rewards members only event nights. Most of the latter have been discontinued or are non-existent. Yet the amount you have to spend to be in the top tier increased $1,000/year.

 

Best Buy could really add some value to the top tier of the rewards program by making the 10% back in rewards promotion an everyday promotion for Elite Plus members purchases totaling $599 and up on a My Best Buy credit card or 5% back for any other form of payment with non-credit rewards account.  In my experience working for Best Buy a few years ago, these kind of promotions would spark a lot of people to impulse buy and it also indirectly is a way for Best Buy to compete with places like the Army & Air Force Exchange where customers don't pay taxes (which is equivalent to a 8-9% savings in my state) or even Employee Purchase Programs offered thru various manufacturer's directly to certain employers. It also led to increased attachments because people will spend more if they know they're going to get more back in return (that's the whole value prompt in financing in the first place if you're just going to pay it off). 

 

Status: Tell Us More

We're always looking for new, better, and more exciting ways to reward our customers. Who else would like to see enhanced benefits such as these for My Best Buy Elite Plus members?

 

Remember to vote for an idea if you like it!

Allow Product Reviews to be updated.

Status: Tell Us More
by flagrant99 on ‎04-08-2015 12:12 PM

1. Add a link to all reviews submitted under an account. Link the reviews to the account rather than an unlinked handle.

2. Allow reviewers to update a previously submitted review.

Status: Tell Us More

Would anyone else like to see this change to our product reviews? Make sure to vote for an idea if you like it.

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