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I've preordered two collector's item games from Best Buy thus far.
The first was Mega Man Legacy Collection: Collector's Edition; when it arrived, the box was badly smashed. Luckily for me, this didn't sell out immediately, and they were able to get me a replacement that was in much better condition.
The second was Bravely Second: Collector's Edition; when it arrived, the box wasn't smashed or dentend, but there were clearly visible scuff marks along the bottom of the box. I'm really out of options here, I have to either live with it or go without entirely to get a refund.
Now I understand that the reason Best Buy uses minimal packing is because it saves on shipping- and you DO actually pass those savings onto us. However, there are times I'd rather spend a bit of extra money to ensure my item gets here in pristine condition- granted, I wouldn't bother with a five dollar DVD or the like, but when I'm spending money to get a collector's item, it matters.
As such, I'd like to propose that you offer an enhanced packing option- allow us the choice to pay a bit more money to ensure there will be a little extra room in the box, as well as some styrofoam peanuts or bubble wrap to provide better protection while the items are enroute.
One of the professional forums I utilize for my work has an idea group where registered users can submit ideas for upcoming versions of the GIS software that we use.
Each user who reads the idea has three options.
The demote button is used to signify that a user does not approve of an idea. It is a good way for the modertors to get a feel on a trending idea.
It is set up so that you can only promote or demote. If you have done one or the other you can change your vote.
A rewards program that is actually worth something. The rewards expire in like 60 days. I just had a $60 rewards certificate expire. It's crazy. Most rewards programs I have don't have an expiration period of less than a year. It makes me not want the credit card and not want to shop at Best Buy. Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon. So, it would be nice to at least have a rewards program that made me want to shop at Best Buy. It actually is more frustrating than not having a rewards program at all. Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days? Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.
I'm pretty sure I spend more then the ole' 3,500$ per year for Elite Plus status. I think another Tier maybe in the 5,000$ range would be great for both sides. The consumer would get maybe 1, or 2 extra beneifits on top of the others like Free Acess to Gamers Club for that year. Free 1yr Subscription to @gamer Magazine. Point's for Financing *Only for 6 months 249$ and under Financing. 1 Day shipping. Best buy will get more revenue out of the continued purchases beyond the normal 3,500$ from consumers. I believe alot of customers will work toward the benefit's of 1 Day shipping to even increase the amount needed for this top Tier. Also Elite and Elite plus names could be renamed with the final 3rd Tier as the Elite ...ie Gold, Diamond, Elite.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
Normally when you guys have done one of these promos it typically is something like 'trade in a 360 or PS3 of X model for $Y off an XB1 or PS4'. Usually the promotion is run where it is $X for the console and a coupon for $Y off the console.
But what about last gen games? How about adding to one of those promos where those games now are worth more than $.25-$1 apiece(and no I don't mean $2 apiece )?
Because right now I have a triple digit backlog on the last gen systems, but if I 'upgrade' I'd like to get something decent for those games while moving onto the new hardware.
So how about it? Yay? Nay?
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6
This past Black Friday, I had over $30 in pending points that I really would have liked to use on my purchases, and I'm sure I'm not the only one. I undertand that BB makes you wait for your points to be redeemed so that people don't just use rewards points and return the item. But that wait time is very inconvenient for people like myself who barely ever return anything. Loyal customers should have an option to speed things up.
I think it would be great if BestBuy.com had an option that allowed you to forfeit your return/exchange privileges for certain items in exchange for redeeming your points faster. Every time you make a purchase and it shows up on your BB account, you should be able to click an option that gives you your points instantly, but also doesn't let you return/exchange the item.
Best Buy already has something similar built into their policy: when you open a product, you forfeit your return privileges (though you can still exchange). I think for this idea, exchanges should be excluded too, just so people don't abuse the system. I also think this should be an earned privilege, so that's why I said Elite & Elite Plus only.
I think this would be a HUGE improvement, and would make me shop at Best Buy much more and other stores much less. This past BF, there were a good number of items that I purchased at Target instead of BB because Target's 5% Redcard savings were instant. Had my pending points been available to me instantly, Best Buy would have been the only place I shopped this Black Friday.
Really hope you strongly consider this Best Buy!
A great example of "if it ain't broke don't fix it" - Best Buy had a GREAT infastructure in place and decided - hmmm well that's not complicated enough and changed it in the most bone-headed of ways:
You could go to stores.bestbuy.com and type in your zip code and from there select the store cloest to you and see that store's "home page." From there you could click on "Clearance" (new items, discounted because discontinued) -or- "Open Box Items" (returns/exchange) and shop by category (i.e. laptops, TVs, etc.) or Brand (i.e. Apple, Microsoft) for THAT store. If you wanted to search multiple stores within a radius you could click the "Multi-Store" link at the top of the page and the same filters would reply.
There's only a link to Best Buy outlet. You have to click on open box at the bottom and you're taken to a webpage with ALL open boxes (with no specification to geopgrahy so you may be seeing all open items across the country). When you find the item you want open box, you click on buying options and then put in a zip code and then it refreshes to narrow down the search to your area. In my case, almost every time, the open item popped up in a store in the city, but nowhere actually near me or the two stores I frequent here.
I LOVED being able to go in and search for deals for the store that was down the street for me. I would frequently check for LG TV's or Apple laptops and it was easy to do. Sometimes too easy and I would impulse buy (I bought Kindles they had for over 50% off for gifts just because the price was great and the store down the street had them in stock). With this new system, it complicates this A LOT and I think you're going to find yourself stacking up open items because internally, stores don't do a lot to advertise and move open items. For example a store in town that I frequent had over 40 open item laptops. Another store was closing so they transferred ALL of these laptops to that store. At last check they're almost at 30 again and the other store has officially closed so they can't send those out - they're stuck with them. Under the new system you're not going to benefit from a customer that sees an $899.99 laptop for $499.99 because unless the person is SPECIFICALLY looking for that item and wants to go thru all the work of narrowing the search down by zip, they won't ever see it.
This was a HUGE step in the wrong direction.
With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:
Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)
Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.
Problems with GCU Activating correctly at purchase or not applying to games correctly
Problems with Pre-Order $10 Certificates not showing up on accounts when they should
Any potential Trade-In Problems
Not receiving Welcome coupons from GCU when signing up
Any Gaming Promos not applying correctly to a order
A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program
It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.
and many many more reasons
Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.
Let me be honest. I don't want to give Amazon my gaming dollars. I want to give them to BestBuy.com! But Best Buy is making it difficult lately. Here's why:
1) Amazon carried the PHYSICAL copy of Gravity Rush Remastered for PS4 as a pre-order. BestBuy.com never did and STILL after release only offers the physical copy.
2) I can already pre-order Valkyria Chronicles Remaster for PS4 on Amazon. Does not exist on BestBuy.com.
3) I can already pre-order Rise of the Tomb Raider for PS4. Does not exist on BestBuy.com.
Combine the above 3 with the fact that Amazon is now MATCHING the GamersClub discount for Prime members on new releases and pre-orders, and all of a sudden my money is going to Amazon against my will!
You need to hire someone to stay on top of the latest pre-orders and releases better and add them to the BestBuy.com online catalog if you hope to compete with Amazon! Come on, Best Buy, you can do it!
I noticed for this year (again) Best Buy offered free 2 day shipping to ALL customers. Can this be changed next year since I spend $3500 a year to receive such a perk? This should be changed to free next day or Express shipping for all elite plus / elite members. I just don't see how a perk such a free expedited shipping is given to all customers and those who actually spend $3500 dont receive bonus points or free next day shipping. I hate to say this isn't "fair" but truly it isn't. I hope other Elite members agree for some sort of change or a much higher perk for Elite members such as 5X the points on all purchases or allow for free next day shipping. merry christmas!
Please look in to revising the Order Status / Order History page of the site. The current structure is extremely user unfriendly. I place a lot of orders on BBY.com (154 in the past 12 months thus far), and a lot of them are pre-orders. Since the individual product pages don't give me any indication of whether or not I have already ordered an item (like Amazon product pages do - another bit of functionality I'd love to see BBY add by the way), I spend a lot of time sifting through orders on my Order Status / History page. In its current form, I have to open every single order just to see the items that are in it.
In its current form, this page is virtually useless. There is zero search functionality (especially critical now that item names are no longer listed so a CTRL+F page search won't work either), nor is there the ability to simply view all outstanding "In Process" orders, nor is there the ability to view orders based on when they were shipped.
Specific Functionality Requests:
I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join.