An idea to save space in stores and create a better buying environment while adding more product choices. What about having book, music and video kiosks to browse, sample and buy/download in-store? Dedicate an area in store buy creating a cafe-like area where people could browse digital media via kiosks/tables. People could dock their devices and use high-speed connections they may not have at home to download to phones and/or tablets. Have a deal with a service like iTunes/Amazon/Spotify/Google to sample content and buy using their store accounts.

The 60 price match/60 day return policy(upgraded from 45 days ) was one of the primary reasons I didn't mind impulse buying an item that may not truly be "worth" the amount I paid. This was a true benefit/perk of being a Silver member but now with the price match part being basically neutered by being limited to just 14 days & only available from BB/BB.com I see myself adjusting my spending completely.

In all fairness, I think I understand what the true problem(s) are RENTERS. A person can get a digital camera & use it on vacation, upload the pics & return the camera. Now BB has to sell the camera for at least 10% off as a open box item and that's just not fair. This can also be a problem with really big ticket items like TV's especially during the Superbowl. So why not adjust the return policy & add the restock feees to items that are high risk for renters to reduce this behavior altogether.

Number one since this perk is geared towards your "premier customer" base the $2500 spending  requirement should already weed out alot of the renters anyways. You should also look at what the competition does & have exclusions for different items like the big ticket items so TV's, PC's, laptops, IPAD's should have the 14 day limit. If they go over the 14 days then the restock fee should apply or something along that line.

You could also charge a flat yearly fee that would negate restock fees but this would be a tougher sell since it's hard to predict the future unless a person is set on returning tons of unopened items. And come to thnk of it unopened items are the ones you should really be focused on.

There's definitely a middle ground that can be found on this issue which will keep RZ Silver members happy & protects BB frkm renters. I just comes down to BestBuy being willing to admit a mistep & make the right decision that keep good will strong.

Hopefully, this is the start.

So here are the only remaining titles available for this promotion.  

2013 Titles:

• Grand Theft Auto V
• The Last of Us
• South Park: The Stick of Truth
• Splinter Cell: Blacklist

I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.

Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.

This can't really be the end of this promotion?

It's the main reason why I choose Best Buy to get all my new releases.

Not when there's still so many great upcoming titles to be released!

How about continuing the promotion for the following titles.

New Suggested Titles:

•  Battlefield 4

•  Saints Row IV: Commander in Chief Edition

•  Resident Evil: Revelations

•  Destiny

•  Metro: Last Light Limited Edition

•  LEGO Marvel Super Heroes

•  Ride To Hell Retribution

•  Fast & Furious: Showdown 

•  Dark

•  Batman: Arkham Origins

•  Final Fantasy XIII: Lighting Returns

•  Watch Dogs

•  Remember Me

•  Assassin's Creed IV: Black Flag

•  Dark Souls II

•  Deadpool

•  FUSE

•  GRID 2

•  Lost Planet 3

•  Brothers in Arms: Furious 4

•  Tom Clancy's Rainbow 6: Patriots

•  The Bureau: XCOM Declassified

Sorry for missing some PlayStation exclusives but I'm an Xbox man.

So feel free to suggest any titles I may have missed.

We did it once HERE, can it be done again?

My wallet sure hopes so!!!  lol

Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.

Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.

I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.

I thinks it's been suggested before but a system update in general is probably past due.

This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.

The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.

If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.

If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.

If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%

This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.

Would be nice to be able to scan the receipt bar code instead of filling out the group numbers.

I think it would be good if Best Buy online would have a signup for products that are listed as Sold Out Online when they come back.  When I am looking to buy one of these particular products I keep a book mark to it.  But the drawback is if I don't check everyday it might only be back for a little while.

Now, I see the Wish List feature.  Will the Wish List perform this?

The only place I can find your weekly sales is at deals.bestbuy.com.  Well, no offense, but that site sucks.  The ad doesn't fit on my screen so I have to scroll around as well as changing pages to see what's on sale.  Most other stores I shop at have a flash or PDF version of the same ad that comes in the paper.  I can choose to view each page so it fits on my screen, or can choose to download a PDF and just scroll through it at my leisure.

Please consider a better way to show your ads on your website.  It should be a duplicate of what I get in the paper, it shoudl fit on my screen all at once, and I should be able to easily flip between pages and see everything without any scrolling.

Please consider putting a new link called "My BB Store" or something similar in a prominent location on the main page. It would either take the individual to the details/hours, etc for their preferred store or take them to the spot where they select one. I find that hainvg a preferred store selected is valuable, but having to dig for it + the details I want is frustraing. This feature can add to the loyalty factor but again is frustrating if we have to dig around for it. Thanks for listening.

I think it would be helpful for customers to make right choice if graphics chip filter is added to PC locator (e.g. Nvidia, ATI, Intel, UMA) since price significantly changes depending on it 

Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.

I've noticed since after Christmas 2012, Best Buy stopped selling the Playstation Vita bundles...Sony still carries these so why doesn't Best Buy carry them as well???  Bring them back!  They were a great value for the price.

Pretty self explanatory.  When I go to a category, I see refurbished items in with the regular items.  From the menus on the side, I can choose to only see refurb items but can't choose to NOT see refurb items.

You should add an option for "New" so I can choose to see just refurbs or just new.  It's annoying to find something that looks good and then find out it's a refurb.