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With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:
Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)
Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.
Problems with GCU Activating correctly at purchase or not applying to games correctly
Problems with Pre-Order $10 Certificates not showing up on accounts when they should
Any potential Trade-In Problems
Not receiving Welcome coupons from GCU when signing up
Any Gaming Promos not applying correctly to a order
A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program
It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.
and many many more reasons
Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.
Currently the account page on BB.com forces customers to wade through all of their orders to find anything that hasn't shipped yet. If a customer pre-ordered something several months in advance, they have to click Account Home>Purchases>Order Status>Orders Placed in the last XX number of months>scroll scroll scroll >next page>scroll scroll and finally there it is.
I purchase a lot from Best Buy and I purchase from other stores too. Only Best Buy doesn't allow customers sort open orders or if they do, it's very well hidden.
Amazon is currently taking pre-orders for the "Fighting Commander 4 Controller for PlayStation 4/3" by HORI. It's a gamepad with six face buttons for fighting game enthusiasts. There is also a similar Mortal Kombat themed controller by PDP for all the major systems that has been announced. I think that carrying these kinds of accessories (at least online) would convey the idea that Best Buy is a one-stop shop for gaming to potential customers. Additionally, it would assure that current GCU members spend more of their gaming dollars at BB instead of having to go to other retailers.
Currently, the only way to purchase PSN credits through bestbuy.com is to purchase the physical card and have it mailed to you. Doesn't really make sense to waste the postage and the customer's time when BB could simply sell the code and deliver it via email like most other online retailers.
I think Best Buy should really look into the idea of "stacking" gift cards in an account like Amazon allows you to do. That was I could have an avaiable balance sitting in my account ready to go. This would be much easier for when you have multiple small gift cards before you have to get the combined in the store.
Perception can be reality and when a program like GCU goes thru so many extreme changes with little to no warning or stated rhyme or reason it makes existing customers nervous/panic. As far back as I can remember BB has had the best gaming program/deals but rarely if ever promoted the details of it`s success. Meanwhile your competition consistantly brags about the stats/sales like in this link. They also confirm with mostly complete #`s how many total members(not always broken down as paid and free) they have. How many GCU members are there? What`s the breakdown between free members and paid members? The general thought is that with the perm price drop from $120 to $30(back to the pre-GCU pricing) in basically 1 yr time that something failed thus the price drop to "save" the program. Sucks that BB didn`t do the numerous upgrades that have been provided here which would allowed them to actually sell the subs for full price. There`s no way to convince me that recieving $90 less can be a good thing unless the program was grossly overpriced from day one. In any event the perception is not good and it would be nice to see some more GCU P.R. news the same way Walmart/Target/GS/TRU promote their respective adventures in the gaming market. http://www.vgchartz.com/article/253425/gamestop-pr
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6
I noticed in another thread that a few years ago, Best Buy allowed the use fo @gamers coupons to be used online, and I would like to suggest the same be done for the welcome coupons to GCU, particularly the buy two get one free pre-owned. In store pre-owned game selections are mostly completely lacking, with the very minimum selection availablle only consisting of poor games that no one else wanted, ultimately killing the use of the buy two, get one free pre-owned coupon. The pre-owned coupon was a big reason for my membership with GCU, so it's bizarre that online inclusion is not available and disappointing that this was not clearly explained when signing up for GCU. Thanks!
Would be great to see this item on the long list of pre-order requests. this would be great for fans of the series and to receive the desk calendar as well. please add this to the website as soon as possible! i will cancel my pre-order from another vendor to go with best buy.
This is probably a long shot, but here goes:
Best Buy is the leader in consumer electronics but the technologies that Best Buy utilizes in its stores suggest anything but. If Best Buy wants to be the leader in technology and showcasing it to customers you need to commit to it fully by investing in supporting infrastructure:
(1) Better WiFi bandwidth and infrastructure in-stores. My closest Best Buy is located in a rock quarry. Simply put, cell phone signals don't exist. When employees activate phones, they have to go outside and up the side walk to get reception so you rely heavily on WiFi, which is atrociously slow in this store. Whether it be mobility, home automation, home theater, etc. Everything that is big in technology right now requires significant WiFi to work and as such, Best Buy should provide significant WiFi bandwidth to give its' employees the capabilities to demo these solutions to customers, effectively.
(2) Update/refresh kiosks and registers. It still amazes me to see these clunky registers all over Best Buy (my local Best Buy store still has beige registers to give you an idea) - meanwhile, I go to the local mall and every other store has eliminated the register space in favor of tablet or phone-based point of sale solutions. I would love to see Best Buy consider giving each department several tablet-based point of sale units and maybe keep registers up front only for cash-based transactions. This would create a better shopping experience for customers and employees alike and force Best Buy to update their antiquated POS software - if you've ever been in a Best Buy store when a register goes down, I need to say no more, but it takes an embarrassingly long amount of time for the systems to restore and they do go down quite a bit. Yes, this would be a sizable investment, but if help desk tickets went down as low as even 25%, there's a significant ROI on this too.
It would be great if there were an option to filter the view of products that were in stock at the local store(s) selected by the customer. That way, we wouldn't have to wade through pages and pages of product links in order to find out if you have in stock the product(s) we want at our local store.
Sometimes, (and by sometimes I mean most times) I would like to get a product that same day by just looking online at your website and finding what's available at my local store. Otherwise, what is the advantage of buying from you as opposed to one of the many other online retailers and to add to the mix, I wouldn't have to pay sales tax if I bought from an online retailer from out-of-state. If I have to have Best Buy ship the product I desire anyway, why not buy it somewhere else and save a little money.
It's a 'Best Buy' brand, so why can't we use our gift cards or store trade in credit with them. Same company, right?
With all the sccuess I'm sure BB is having with Bloodborne's recent release, why isn't the strategy guide available? I know it is going to be released next week, but there is no indication that BB is considering selling it at all. Especially with with a game known for it's unreltenting difficulty, I feel that the strategy guide would beenfit those who've bought Bloodborne.
Not to mention they are currently adding another 100 or so pages to the guide which brings to about 500 pags, defintely a good guide worth considering.
Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?
I would love to see Best Buy take on a more proactive approach to encouraging people to recycle used ink & toner. I understand that, as of now, Best Buy currently does offer a recycling program, but I would love to see them roll it into their rewards program to really encourage people to take advantage of it. This could implemented in a few different ways:
(1) Offer a coupon for an extra 5% off ink and toner for recycling. This would be the easiest to implement because if one is recycling ink or toner one would most likely be looking to purchase replacements, so for Best Buy this would offer the quickest ROI on this type of program.
(2) Offer 250 points for each toner or 50 points for each ink cartridge. This is based on the fact that ink cartridges need to be replaced quite a bit more frequently than toners and in most cases, people are replacing sets of 2 or 4 on ink cartridges, depending on if the machine is a tri-color or individual ink model. At the end of the day, every toner or 5th ink cartridge would equate to a $5 rewards certificate, which for most inks or toners is a very small discount, but it's still something to encourage people to do the right thing when it comes to disposing of used ink/toner.
Lastly, the largest benefit to either method you decided to implement would be that you would lock the customer into buying ink/toner from Best Buy and handily pull customers from office store competitors.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii