New Idea
Over the last 2 years BB, Walmart & Target have been going at it with their own price matching policies. Before all the changes BB was the best even now it`s still really good but this is one area where they both have you beat. So if a local retailer or specific online retailer runs a BOGO(Buy 1 Get 1 or Buy 2 Get One Free) offer I like to see it matched at BB as well. They even refer to BOGO directly in their policies.

I understand that that in regards to videogames we WOULD NOT recieve both the 20% Gamer`s Club Unlocked(GCU) & the B2G1 too as that`s double dipping. But a straight up price match should be reasonable since again both of your main B&M competitor`s are currently doing this.
Status: Acknowledged
Since most of these offers have the vendor involved somehow I can't see how we could remain competitive matching this type of offer at a competitor. Thanks for the suggestion.
Here`s the 2014 videogame release calendar & the current list of eligble $10 pre-order/purchase titles. http://www.cinemablend.com/m/games/2014-Video-Game-Release-Date-Calendar-61787.html

http://forums.bestbuy.com/t5/My-Best-Buy-Gamers-Club/My-Best-Buy-quot-Get-10-quot-Gaming-Pre-Order-O...

I`d love to see many more titles added to the current list like Dragon Age, Halo Master Chief & The Last of Us PS4 I`m sure I`m not alone. We`ll keep posting the titles slated for 2014 release that we`re heavily interested in purchasing giving you the chance to gauge interest/feedback level. Hopefully, this will result in a major increase of new titles being added. Several of the existing titles slated for 2014 release have been pushed back into 2015 so these newer add ons will help fill in the gaps.
Status: Under Review
Thanks for all the comments. I have forwarded this idea on.
Too many times there are deals, offers and/promos on items that are not clearance/closeout but sellout far too fast because BB undervalues the demand. You should have a pretty good stockpile of data from recent sales/promos to work off of. Surely number crunching pencil pushers(not meant to be offensive) would easily come up with an evaluation program that could closely predict what numbers are needed to cover demand.

Currently, you`re running a Buy 1 Get One Free on select 3DS games which is a very good & rare offer. Nintendo items on sale are always high demand & Buy 1 Get One free are even more rare than Buy 2 Get One Free which brings out alot of savers. I can speak from a unique point of view as I frequently visit 8-10 different BB`s across 3 states & the Nintendo selection at most of these stores is limited for normal shopping. So certainly it should be no surprise that with the sale only being 1 day "old" you`re pretty much stock sucked dry.

To make matters worse, games are currently you baseline for the $120 Gamer`s Club Unlocked(GCU) & this is the exact type of offer which when promoted correctly will move GCU sub sales. If you can`t meet demand beyond day 1 of a sale in your weekly ad then something is wrong plain & simple.

I fully forsee the standard "we attempt to make sure all our customers needs are met by trying to have enough supply of items we advertise but it certain instances this can`t be put in place". But again day 1 with full knowledge of all the factors listed no excuse this isn`t Black Friday, these aren`t PS4`s/XB1`s right after release & you`re selling GCU for $120. Create a team or put the existing team to work on a solution.
Status: Acknowledged
I can promise you we already strive to accurately judge demand on every sale.

I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping.  3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.

 

A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.

 

 

Status: Tell Us More
Are you asking for a filter that would show used games that can be shipped via BestBuy.com without showing used games that can't be shipped via Best Buy.com? Remember to vote for an idea if you like it.

I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.

 

Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

Simply put, I'd like to see a return of the surveys and activities on Best Buy's Facebook page that paid out RZ/MyBB points for doing them.

 

They were another way that one could earn RZ/MyBB certificates and stay connected to Best Buy and any sales/promotions that you guys had going on.

Status: Tell Us More
Our Facebook page is often changing and just because these offers aren't there now doesn't mean they won't come back. Would anyone else like to see these back on our Facebook page? Remember to vote for an idea if you like it.
pwillig

Connect gaming PC to 4k UHD TVs on display

Status: Tell Us More
by pwillig on ‎07-16-2014 12:59 PM

If Best Buy wants to move more PC components, they should connect a gaming PC running a game like Metro or Battlefield 4 on ultra settings running 4K natively.  People will be blown away.

Status: Tell Us More
I like the suggestion. Would anyone else like to see this happen? Remember to vote for an idea if you like it.

I'm sure I'm not alone in wanting this to happen. It just seems like some games get the $10 MyBB certificate after those who pre-ordered it purchase it at launch and occasionally movies will have a $X amount of movie cash to go see the movie while it's still in theaters with a pre-order.

 

But RARELY do I ever see a pre-order bonus like, let's say the small artbook and CD soundtrack that the game Catherine received at Amazon and Gamestop. I actually had that game pre-ordered at Best Buy but when release date came and I saw that you guys didn't get the same consideration from the publisher as other retailers and the artbook/CD was missing, I'll admit that I cancelled my pre-order and went somewhere where I could get those items.

 

Why? Because while a $5/$10 or sometimes $20 certificate is nice and will generate loyalty amongst some gamers, some of us sometimes would like a nice little physical bonus on TOP of those loyalty rewards to further entice us.

 

So how about it? Tell publishers you guys are serious about trying to out-Gamestop Gamestop and want the same pre-order goodies they dole out to the big boys of game sales.

Status: Acknowledged
We should already be providing physical pre-order bonuses when provided to us by the vendor. I know we have in the past and should continue to do so into the future.
Jimmienomam

Restructuring of GCU

Status: Tell Us More
by Trusted Contributor on ‎07-09-2014 08:28 PM
One of 2 things need to happen.

At a basic minimum, A prompt needs to alert a customer when they are about to exceed the maximum number of discounts on a product (3 of the same game) warning them that going through with the purchase could void their GCU.

After that things A prompt to allow them to purchase the game without the discount and not affect their status.

At the VERY minimum a prompt would allow them to purchase it without being under their account which would not give grounds for BBY to terminate their GCU. This would still be bad for the customer as it wouldn't tie their account to the purchase meaning no points (let alone double points benefit of GCU for games). This could at least be circumvented by the customer by doing a report missing points through myRZ.com, but like I said not an option that's ideal for customers.
Status: Tell Us More
I don't know if we would ever put this into place, but I would like to hear from others on this idea. Remember to vote for an idea if you like it.
hulksmash865

Digitally pre-ordering Xbox One games

Status: Tell Us More
by hulksmash865 on ‎07-08-2014 08:38 AM

Is it possible that Best Buy in the near future will allow you to pre-order Xbox One games via Xbox Live digital codes? Newegg already does this feature. You are pre-ordering the game and when it comes out, you are emailed a code for $60 to redeem on the Xbox Store to purchase the game. I'd love to see this option at Best Buy. Being able to have the $10 promotion for certain games, any pre-order bonus (extra content, etc) and being able to buy a digital version instead of a physical copy.

 

Now I understand that I could walk into Best Buy, buy a $60 Xbox Live credit, go home, redeem the code and then buy the game, but I am missing out on any pre-order incentives.

 

PLEASE take this feature into consideration Best Buy! If you guys offered this feature, I would not see a reason for me to shop anywhere else to pre-order a game. You already do a great job with the $10 pre-order incentive. It would just be nice to be able to pre-order a digital copy of an Xbox One title and still get all the pre-order bonuses.

Status: Tell Us More
Would anyone else like to see this as a reality? Remember to vote for an idea if you like it.
kst8no1

RZ Points for Customer Survey

Status: Tell Us More
by Valued Contributor on ‎06-22-2014 12:53 PM

Best Buy has a Customer Survey at the bottom of every reciept that offers "a chance for a $5000 shopping spree".  Honestly most people won't take the survey for a chance at something.  Most other companies offer something of true value (Food places offer free small food items or a small discount, some stores offer a $$ discount on next purchase.)

 

I would suggest offer RZ points for a completed survey instead of the "chance" at a shopping spree.  It would build value towards your brand (My Best Buy) and give customers something they can actually use.  Obviously you can prevent abuse by limiting the amount of surveys per day/week/month that award points due to the requirement of having be attached to a My Best Buy account.

 

It doesn't have to be a lot, 20-50 points may be good enough per survey.  Most companies are putting value in these surveys so this benefit would drive awareness as well.

Status: Tell Us More
The bird-in-hand vs. two-in-the-bush concept is interesting. Would anyone else like us to put this idea into place? Remember to vote for an idea if you like it.
enuf

Profitizing price matching

Status: Tell Us More
by on ‎07-07-2014 09:22 PM

The price match policy is already naturally setup to maintain customer loyalty to BB even at the cost of profit. But making a minor permanent change on the backend could actually turn price matches into something truly special for both Best Buy and the loyal BestBuy customers.

 

 

If a customer price matches a $150 item down to $100 then BB should auto issue a coupon which then rewards the customer for spending the $50 saved on a future purchase. The rewards scale should decrease the longer it takes for the customer to spend the $50 & the customer would have to spend at least the $50 to recieve any rewards. They should also get a larger reward base upon how much more than $50 they spend.

 

 

The customer should have 30 days to spend the saved amount before the coupon expires. So if they spend the $50 in the 1st 48 hours they get a bonus 5x mybb pts 6x if spending more then $50. Then 4x for the rest of the 1st week, 3x for the 2nd week, 2x for the 3rd & finally 1x for the final week.

A cycle like this well promoted will give BB the edge in keep customers spending their money at BB.
Status: Tell Us More
Interesting concept. I'm not sure this would work or not, but I would like to hear from others on this idea. Remember to vote for an idea if you like it.

Return policies are printed on receipts, I think making the return policy a bit more prominent during the online checkout process would save some people frustration.

Status: Tell Us More
Does anyone else want to see this happen? Remember to vote for this idea if you like it.
The overwhelming general concensus is that Gamer`s Club Unlocked(GCU) is a great program(arguably the best one out) but at $120 upfront for 2 years a little overpriced. And with benefits/perks of the previous program being reduced or completely eliminated while the upfront cost has increased 4x per year it`s a little underwhelming honestly. Most consumers would accept a price increase even to $120 IF the benefits warranted the increased cost.

Offering $15 credit(750 MyBB points) for every $150 spent on gaming related items would immediately provide tremendous value to GCU along with further encouraging customers to make all of there gaming purchases at BB. This benefit would be a big perk to tip the scale in BB`s favor whenever all thing s are even retailer to retailer. And customers who are aware their $5-$15 away from another $15 and/or about to make purchase that will net another $15 credit would certainly pick up an extra item or two to get the added credit. Plus knowing there`s a 15 day wait for the points to post we`d wanna get the clock started that way when a deal pops up the credit already available.

Another way to put this in place and strengthen GCU could be to allow the pc to auto-generate a $15 BB giftcard when $150 pre-tax is reach in-store/online. If you`re going to allow free Gamer`s club to recieve a simliar benefit it should be less than $15 per $150 & the instant GC option should NOT be available to them. That way you`re rewarding paying members & enticing free members to upgrade to GCU.
Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

Why does BB allow users to review items that haven't even been released?  Take a look at the preorder games and most already have a few reviews.  What is the point of that?  User reviews are supposed to be a usefull tool for the consumer to judge if they want to buy something or not.  When you allow reviews to be posted on something nobody possibly has any hands on time with you devalue the entire review and star rating system.

Status: Tell Us More
I have to admit I personally agree with this, and I have no idea why this is the case. Would anyone else like to see us turn off the ability to review and item available for pre-order? Remember to vote for an idea if you like it.

Dragon Age is a major multi-platform title from EA that will have multiple versions this October for PC, Xbox 360, Xbox One, PS3, and PS4. It's a perfect candidate for this promotion.

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

Best Buy,

 

Please make the return policy so it is standard and one clear policy for everyone regardless of membership status.

 

Electronic items such as digital cameras with memory cards included in this due to the nature of memory cards, computers and tablets and other things should have a 45 day return and exchange period. Must have a picture to prove it is you returning and exchanging the item.

 

Non electronic items: The kind of the items that are low dollar such as cords and cables, wall chargers, camera cases, computer cases, tablet cases and other types of things that people buy and use, should also have a 45 day return and exchange period. With no picture needed as proof to return and exchange.

 

Please make it one clear policy for everyone. One standard policy no matter what your membership status is.

 

It needs to be a set standard for everyone.

 

You might even gain back custumers and gain new customers.

 

Status: Tell Us More
I very much doubt we will ever move forward on this idea, but I would like to hear more feedback on it. Remember to vote for an idea if you like it.
I don`t think I`m going out on a limb stating that BestBuy maybe struggling to sell 2 year Gamer Club Unlocked (GCU)subs at face value of $120. And based off the response to the 3rd $60(50% off) since launch it looks like BB is willing to bend in order to have the program progress. By offering either two or three $10 pre-order/purchase coupons or 1-2 $20 pre-order coupons which would be included in the welcome kits going forward BB would be able to sell GCU at full price. The key to these coupons would be allowing the customer to select the titles that they wanna use them on not just the pre-selected list. You`re going to be getting $60 more upfront vs the 50% off so the net loss of the credits would still leave BB with profit & great assurance of the day 1 sales tied to the coupons. And looking deeper into it the mybb certs generated from the sales would lead to further sales down the line too.

Also, consider offering lower credit amounts on PS Vita & 3DS titles maybe 4-6 $5 pre-order/purchase coupons on them. Now I know there`d be a large segment of rightfully upset existing GCU early adopters who`d feel left out in the cold by not getting access to these tremedous offers & I haven`t forgetten them. Allow them the option to pay $50 for their choice of any 3-5 pre-order/purchase coupons they want from $5-$20.

There would be no extension of the GCU subs time by purchasing the $50 coupon set but the early adopters would be able to pay $120 & get a further upgraded coupon set with 1-2 more coupons along with 2 years added on to their existing subs. Run the offer for 30 days & watch GCU subscription rate dramatically rise.
Status: Tell Us More
Are there any other thoughts on this idea? Remember to vote for an idea if you like it.
AWBrown

Gaming Points/Rewards

Status: Tell Us More
by Regular Contributor on ‎07-18-2014 07:34 AM

I know this may seem like an extreme idea at first but read through the entire post at least first please.

 

Similar to raptr where you earn gameplay points Bestbuy should have a similar libarary induction and I also think this would be a great way to integrate the digital library furthermore.

 

So pretty much how it works, us gamers do what we do best which is...wait for it...you got it! We do gaming. ALOT. So my idea is why not put this to good use? 

 

-You have an option of a "digital library intergration" which is pretty much where you link the BestBuy digital library with the games you pruchased from bestBuy. So the more games you have, the more loyalty shown. To include both physical and digital copies on physical receipts a library code is generated. You enter this code in the library and you CANNOT download the game but it just lists that you do own this game and it was bought from Bestbuy. There could be then a program that BestBuy makes that as long as it's running it records the time a person plays (not idling of course, maybe somehow ti recognizes the mouse not moving?  Not sure how you monitor that stuff not my area of forte. 

 

-The second option is to download the program suggested in the first option and you can manually add games to the program where it has it's own library. It would still have to go out there though and confirm it was purchased from Bestbuy ( maybe somehow all of this would be hooked up to the mybestbuy program ) From here you can also do gameplay times.

 

So now the question you have is what do we get in return for gameplay points? Short answer: Certificate reward points that are added to the mybestbuy account or maybe a gift card that is sent out again those are sematics that only BestBuy could really decide the best tway to use.

 

Long answer: 

 

I think there should be a ranking system.

 

-There wouldn't be a  highscores so to speak but the more games you have purchased from Bestbuy the quicker your points can add up cause it shows loyalty to BestBuy. Just for the sake of an example if you play Batman: Arkham Asylum for 1,000 hours of gameplay. You may get a $25 gift certificate which would had been building froma   certain time amount. But now let's say if you own 100 games instead of 10 games for example. You may get $40-50 gift certificate instead.

 

-I think this would be a great way as well to introduce the partner mall to people. These certificates could be used at these places or exchanged for usable credit at these partner malls via the links on the mybestbuy site.

 

 

Status: Tell Us More
So basically your idea is to get My Best Buy points for playing a game you purchased from us? Would anyone else like to see this happen? Remember to vote for an idea if you like it.

Nyxio Technologies VioSphere 55" Genius TV Specifications

DisplayLed Flat Panel
Display Resolution1920x1080 Pixels (HD)
TouchScreenMutlipoint
ConnectivityBluetooth Wi-Fi 802.11 b/g/n Network (Ethernet)
Inputs/OutputsNTSC (Analog) 1 Port ATSC (Digital) 1 Port AV in AV1,AV2 YPbPr in 1 Port S-Video 1 Port HDMI in/out 3 Ports USB2.0/3.3 4/2 Ports Headphione Out
Additional FeaturesTV Tuner, 2 (1 Analog and 1 Digital) TV Remote Control Webcam TV Built-in Microphone Built-in
Personal Computer SpecsProcessor I7, 3.1 GHz RAM 8Gb HDD 1TB Keyboard Wireless Multimedia with Trackball Blue-Ray/DVD/RW Optical Drive MIcrosoft Windows 8 Operating System
PowerAC_110-240V Average Power Comsumption 145W
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