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New Idea

Option for better packing.

Status: Tell Us More
by MarioFanaticXV on ‎04-15-2016 04:25 PM

I've preordered two collector's item games from Best Buy thus far.

 

The first was Mega Man Legacy Collection: Collector's Edition; when it arrived, the box was badly smashed. Luckily for me, this didn't sell out immediately, and they were able to get me a replacement that was in much better condition.

 

The second was Bravely Second: Collector's Edition; when it arrived, the box wasn't smashed or dentend, but there were clearly visible scuff marks along the bottom of the box. I'm really out of options here, I have to either live with it or go without entirely to get a refund.

 

Now I understand that the reason Best Buy uses minimal packing is because it saves on shipping- and you DO actually pass those savings onto us. However, there are times I'd rather spend a bit of extra money to ensure my item gets here in pristine condition- granted, I wouldn't bother with a five dollar DVD or the like, but when I'm spending money to get a collector's item, it matters.

 

As such, I'd like to propose that you offer an enhanced packing option- allow us the choice to pay a bit more money to ensure there will be a little extra room in the box, as well as some styrofoam peanuts or bubble wrap to provide better protection while the items are enroute.

Status: Tell Us More

Would anyone else like to see this as an option when ordering on BestBuy.com? Make sure to vote for an idea if you like it.

Demote Button for IdeaX

Status: Tell Us More
by Valued Contributor on ‎03-30-2016 12:17 PM

One of the professional forums I utilize for my work has an idea group where registered users can submit ideas for upcoming versions of the GIS software that we use.

 

Each user who reads the idea has three options.

1. Comment

2. Promote

3. Demote

 

The demote button is used to signify that a user does not approve of an idea.  It is a good way for the modertors to get a feel on a trending idea.

 

It is set up so that you can only promote or demote. If you have done one or the other you can change your vote.

Status: Tell Us More

Interesting. Would anyone else like to see this option on IdeaX? Make sure you vote for an idea if you like it.

Better rewards program

Status: Tell Us More
by vincecndla3 on ‎01-22-2016 04:32 PM

A rewards program that is actually worth something.  The rewards expire in like 60 days.  I just had a $60 rewards certificate expire.  It's crazy.  Most rewards programs I have don't have an expiration period of less than a year.  It makes me not want the credit card and not want to shop at Best Buy.  Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon.  So, it would be nice to at least have a rewards program that made me want to shop at Best Buy.  It actually is more frustrating than not having a rewards program at all.  Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days?  Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.

Status: Tell Us More

Thanks for your thoughts on our My Best Buy program. Would anyone else have any thoughts on this idea? I should point out that we do match lower prices found on Amazon. Make sure you vote for an idea if you like it.

Customers should be able add products that they want to purchase into a queue and then have open box/refurb option sent directly to their email or a mybb section in their accounts. This will allow non local stores to sell though stock to customers outside their local shopping areas.
Status: Tell Us More

I really like this idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

I'm pretty sure I spend more then the ole' 3,500$ per year for Elite Plus status. I think another Tier maybe in the 5,000$ range would be great for both sides. The consumer would get maybe 1, or 2 extra beneifits on top of the others like Free Acess to Gamers Club for that year. Free 1yr Subscription to @gamer Magazine. Point's for Financing *Only for 6 months 249$ and under Financing. 1 Day shipping. Best buy will get more revenue out of the continued purchases beyond the normal 3,500$ from consumers. I believe alot of customers will work toward the benefit's of 1 Day shipping to even increase the amount needed for this top Tier. Also Elite and Elite plus names could be renamed with the final 3rd Tier as the Elite ...ie Gold, Diamond, Elite.

Status: Tell Us More

I believe a similar idea was posted in the past and it didn't get much traction. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

I like buying gift cards to purchase video games online, but in doing so I miss out on double points as a Gamers' Club (Unlocked) member. I propose that when a member purchases games with a gift card, they get points. For example, if I bought a $50 gift card and used it to get a $50 game, I would receive two sets of 50 points, as opposed to the 100 points I would receive if I were to just buy a $50 game with cash. I don't think Best Buy would be losing anything in this situation.

Also, I would like for GCU's 20% discount to stack with price matching. I can understand this idea being rejected, as it could actually cause Best Buy to lose money, but it seems unfair that GCU members do not have anymore benefits than a normal GC member when price matching.
Status: Acknowledged

I hear where you are coming from on this. We are always reviewing how our rewards programs work, but I doubt we would ever allow price matching and Gamers Club Unlocked discount to be combined.

Normally when you guys have done one of these promos it typically is something like 'trade in a 360 or PS3 of X model for $Y off an XB1 or PS4'. Usually the promotion is run where it is $X for the console and a coupon for $Y off the console.

 

But what about last gen games? How about adding to one of those promos where those games now are worth more than $.25-$1 apiece(and no I don't mean $2 apiece Smiley Tongue )?

 

Because right now I have a triple digit backlog on the last gen systems, but if I 'upgrade' I'd like to get something decent for those games while moving onto the new hardware. 

 

So how about it? Yay? Nay?

Status: Tell Us More

Would anyone else like to see us run a promotion like this? Make sure to vote for an idea if you like it.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

This past Black Friday, I had over $30 in pending points that I really would have liked to use on my purchases, and I'm sure I'm not the only one. I undertand that BB makes you wait for your points to be redeemed so that people don't just use rewards points and return the item. But that wait time is very inconvenient for people like myself who barely ever return anything. Loyal customers should have an option to speed things up.

 

I think it would be great if BestBuy.com had an option that allowed you to forfeit your return/exchange privileges for certain items in exchange for redeeming your points faster. Every time you make a purchase and it shows up on your BB account, you should be able to click an option that gives you your points instantly, but also doesn't let you return/exchange the item. 

 

Best Buy already has something similar built into their policy: when you open a product, you forfeit your return privileges (though you can still exchange). I think for this idea, exchanges should be excluded too, just so people don't abuse the system. I also think this should be an earned privilege, so that's why I said Elite & Elite Plus only.

 

I think this would be a HUGE improvement, and would make me shop at Best Buy much more and other stores much less. This past BF, there were a good number of items that I purchased at Target instead of BB because Target's 5% Redcard savings were instant. Had my pending points been available to me instantly, Best Buy would have been the only place I shopped this Black Friday.

 

Really hope you strongly consider this Best Buy!

Status: Tell Us More

I believe this idea has been posted in the past, but I do find it an interesting idea. My feeling is there might be some sort of consumer protection law that requires us to have a return or exchange period for every purchase. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

Start Weekly Video Game Trade In Promos

Status: Acknowledged
by on ‎03-05-2016 12:38 PM
Pretty simple concept that's long past due and has been a staple of your best rival have a weekly trade in promo beyond the 30%/50%/100% bonus. Each week have a ''10 most wanted'' titles list with 10 games for each relevant system that way you can help boost stock of in demand titles your lacking. Doing this on a weekly basis vs ''whenever'' keeps a steady stream of customers coming in and the byproduct of this means purchasing should be greatly impacted. Also, just don't list the top 10 highest valued trade in amounts as this is not the same. If you have a custom trade in page that info can simply be listed there as well. Finally, tie in previous iterations of some titles when new versions are being released to double dip the trade and pre-order.
Status: Acknowledged

I can't imagine any customer would be opposed to these suggestions. I can also say we are always looking for ways to improve our trade-in programs for our customers and Best Buy.

Price tags

Status: Tell Us More
by User020116 on ‎01-30-2016 10:53 PM
Like Kohls...digital price tags...less waste of paper...less erosion for mayo downs due to incorrect price..no missing tags because someone pulled the tag to write a sku and doesn't put it back..less hours worked for "ad set" but at THE VERY LEAST fix the mass display tags put description back....particularly inn home theater because that's even more waste to print a big one..and then a little one to get the specs
Status: Tell Us More

I honestly really like this idea. I'm not sure if it would be possible or not for us to implement this, but would like to hear from others what they think about this idea. Make sure to vote for an idea if you like it.

Sale alerts

Status: Tell Us More
by Boberthavok on ‎09-28-2015 08:57 AM
How about adding an option for users of the website or app to choose to add there email or cell number to be tested and be alerted when an item you are looking to buy goes on sale.
Status: Tell Us More

I like this idea. Would anyone else like to see us move forward on this idea? Make sure you vote for an idea if you like it.

A great example of "if it ain't broke don't fix it" - Best Buy had a GREAT infastructure in place and decided - hmmm well that's not complicated enough and changed it in the most bone-headed of ways:

 

OLD SYSTEM

You could go to stores.bestbuy.com and type in your zip code and from there select the store cloest to you and see that store's "home page."  From there you could click on "Clearance" (new items, discounted because discontinued) -or- "Open Box Items" (returns/exchange) and shop by category (i.e. laptops, TVs, etc.) or Brand (i.e.  Apple, Microsoft) for THAT store. If you wanted to search multiple stores within a radius you could click the "Multi-Store" link at the top of the page and the same filters would reply.

 

NEW SYSTEM

There's only a link to Best Buy outlet. You have to click on open box at the bottom and you're taken to a webpage with ALL open boxes (with no specification to geopgrahy so you may be seeing all open items across the country). When you find the item you want open box, you click on buying options and then put in a zip code and then it refreshes to narrow down the search to your area. In my case, almost every time, the open item popped up in a store in the city, but nowhere actually near me or the two stores I frequent here.

 

THE PROBLEM

I LOVED being able to go in and search for deals for the store that was down the street for me. I would frequently check for LG TV's or Apple laptops and it was easy to do. Sometimes too easy and I would impulse buy (I bought Kindles they had for over 50% off for gifts just because the price was great and the store down the street had them in stock). With this new system, it complicates this A LOT and I think you're going to find yourself stacking up open items because internally, stores don't do a lot to advertise and move open items. For example a store in town that I frequent had over 40 open item laptops. Another store was closing so they transferred ALL of these laptops to that store. At last check they're almost at 30 again and the other store has officially closed so they can't send those out - they're stuck with them. Under the new system you're not going to benefit from a customer that sees an $899.99 laptop for $499.99 because unless the person is SPECIFICALLY looking for that item and wants to go thru all the work of narrowing the search down by zip, they won't ever see it. 

 

This was a HUGE step in the wrong direction.

 

Status: Tell Us More

I know this was recently changed, and given that fact it is unlikely would be changing it back anytime in the near future. With that said, I would like to hear what others think of this idea. Make sure to vote for an idea if you like it.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Status: Under Review

I have forwarded this idea onto the business team for review.

Let me be honest. I don't want to give Amazon my gaming dollars.  I want to give them to BestBuy.com!  But Best Buy is making it difficult lately.  Here's why:

 

1) Amazon carried the PHYSICAL copy of Gravity Rush Remastered for PS4 as a pre-order.  BestBuy.com never did and STILL after release only offers the physical copy.

 

2) I can already pre-order Valkyria Chronicles Remaster for PS4 on Amazon.  Does not exist on BestBuy.com.

 

3) I can already pre-order Rise of the Tomb Raider for PS4.  Does not exist on BestBuy.com.

 

Combine the above 3 with the fact that Amazon is now MATCHING the GamersClub discount for Prime members on new releases and pre-orders, and all of a sudden my money is going to Amazon against my will!

 

You need to hire someone to stay on top of the latest pre-orders and releases better and add them to the BestBuy.com online catalog if you hope to compete with Amazon!  Come on, Best Buy, you can do it!

Status: Acknowledged

I can promise you that we are always looking to add new titles. Thanks for your suggestion.

Hello

 

I noticed for this year (again) Best Buy offered free 2 day shipping to ALL customers.  Can this be changed next year since I spend $3500 a year to receive such a perk?  This should be changed to free next day or Express shipping for all elite plus / elite members.  I just don't see how a perk such a free expedited shipping is given to all customers and those who actually spend $3500 dont receive bonus points or free next day shipping.  I hate to say this isn't "fair" but truly it isn't.  I hope other Elite members agree for some sort of change or a much higher perk for Elite members such as 5X the points on all purchases or allow for free next day shipping.  merry christmas!

 

thanks!

Status: Acknowledged

As the next holiday shopping season is a long way off I would ask you to repost this idea closer to next year's holiday shopping season.

Please look in to revising the Order Status / Order History page of the site.  The current structure is extremely user unfriendly.    I place a lot of orders on BBY.com (154 in the past 12 months thus far), and a lot of them are pre-orders.  Since the individual product pages don't give me any indication of whether or not I have already ordered an item (like Amazon product pages do - another bit of functionality I'd love to see BBY add by the way), I spend a lot of time sifting through orders on my Order Status / History page.  In its current form, I have to open every single order just to see the items that are in it.

 

In its current form, this page is virtually useless.   There is zero search functionality (especially critical now that item names are no longer listed so a CTRL+F page search won't work either), nor is there the ability to simply view all outstanding "In Process" orders, nor is there the ability to view orders based on when they were shipped.   

 

Specific Functionality Requests:

 

  • Add "You Ordered this Item on XX/XX/XXXX, click here to view this order" funtionality to product pages
  • Add Keyword Search functionality to Order Status page
  • Add Filter functionality to Order Status page (specifically, filter by Order Status)
  • Add Sort By functionality to Order Status page (sort by Order Date or Shipped Date)
Status: Tell Us More

I like this idea, and could see the value here. Would anyone else like to see this functionality on BestBuy.com? Make sure you vote for an idea if you like it.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.
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