New Idea
diamonddisc

Add Games to Pre Order Promo!!!

Status: New
by diamonddisc on ‎12-17-2014 01:00 AM

As simple as the title says. Add more games to the $10 promo. Also, GCU members should get more than regular members. Either give GCU members $15 and non GCU members $10 or keep the amount for GCU at $10 and reduce the non GCU to $5. GCU seriosuly needs more value to be a viable service. Since the mag was discontinued, the only benefit is 20% off games, which if u buy most games at release, you get screwed when the price inevitably goes down within 45 days because you can't get 20% off of the price match so you would have literally been better off buying at full price as non GCU member and then price matched the lower price. You would have saved $100 on GCU, still gotten the price match and $10 reward certificate for preordering, gotten more rewards points since the original price would have been higher and gotten more towards your overall limit of keeping your Elite status. Having GCU actually costs me money in the long run. Please people, vote for this idea. We need this to change!!! I'm close to going to Amazon for all my games and movies which is the only things I buy at Best Buy anymore since they have made so many negative changes in the past couple years.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: Tell Us More

Would anyone else like to see us allow pre-order for this collector’s edition? Make sure you vote for an idea if you like it.

Emilyabaughman

Waiting areas

Status: Tell Us More
by Emilyabaughman on ‎12-08-2014 02:45 PM
Put seated waiting areas for customers to wait to be helped or for lengthy assistance requests.
Status: Tell Us More

Having wished this myself in the past I can truly say I like this idea. Space in any retail store is usually at a premium, and rarely goes to waiting areas when product could be displayed in that space. Because of this it's unlikely this idea would be put in place in every Best Buy store. I guess it's possible that stores with more square footage might be able to create waiting areas. Who else would like to see this idea put into place? Make sure you vote for an idea if you like it.

I noticed on the website that 1000s of items have free 2-day shipping.  why not offer your elite and elite plus members better discounts and offers throughout the holiday season such as free overnight shipping.  perks should be different than that of offering standard customers the same perks as your high spending customers.  high spending customers deserve better perks than whats offered to the general public.

 

maybe send a survey out to elite plus members to what major perk they'd like to see and other seasonal benefits.

Status: Tell Us More

I can't imagine any Elite or Elite Plus member disagreeing with this idea. Any additional thoughts on this idea? Make sure you vote for an idea if you like it.

Hello, my name is Ariana and I have an idea for a new service for the Geek Squad. I recently went to a Best Buy and I was hoping to get my scratched DVDs cleaned and fixed, but unfortunately I was informed that the Geek Squad didn't provide such services. But I did make a suggestion to one of the top managers to take my idea into consideration and he told me to also talk about it online (here) so it could have a chance to become a reality.

 

I just got off the phone with a very kind woman from a customer service line in relations to the Geek Squad and she thought my idea was very good and believes it should be a provided service like it is in a good number of video stores. Although I am very well aware that I can just purchase the cranking device that can allow you to do it yourself at home. But I, like many people, don't need to clean my DVDs and/or CDs that often and I would rather leave it in the hands of a professional than to run the risk of damaging my discs even further if I don't know what I'm doing. And there's only so much the classic Peanut Butter trick can do before you have to leave it to a professional.

 

Before visiting my local Best Buy, I thought about asking a friend where I could have my DVDs and CDs repaired and I thought to myself that they would more than likely tell me Best Buy's Geek Squad. It felt like a no-brainer until I visited a store and found my idea to be incorrect.

 

I'm sure I'm not the only one here who feels like there should be a place to have our precious DVDs and/or CDs cleaned instead of tolerating the damaged areas that takes us out of our movie and/or music experience, so why shouldn't the Geek Squad be that place that saves our treasured discs?

 

Thank you!

 

~Ariana

Status: Tell Us More

This is an interesting idea. Would anyone else like to see us provide this service? Make sure you vote for an idea if you like it.

I looooooove the Gamer's Club Unlocked membership and have recommended it to many friends.  I was thinking that Best Buy should do the same with a movie buying program.  I can tell you I'd buy a lot more DVD's from you guys instead of Amazon if that were to happen.  It'd be great if they had the same perks as the GCU program where you get double the points and such. 

Status: Tell Us More

I'm with enuf on this in that I know there was a previous idea on this, but for some reason I wasn't able to find it. We might as well revisit this idea since I do think it is a good idea. Would anyone else like to see a program like this? Make sure you vote for an idea if you like it.

I never understood why we get double points for software,accesories, and digital content but not for buying a console? That would really entice members to buy the console at Best Buy along with their games.

Status: Tell Us More

Would anyone else like to see this as part of our Gamers Club Unlocked membership? Make sure you vote for an idea if you like it.

Verkinix

Please Ship in Shipping Box

Status: Tell Us More
by Verkinix on ‎12-07-2014 11:49 AM

I ordered a few items from bestbuy online with free shipping and they came in the manufacturers box, complete with pictures and holes from shipping. The product had some damage from not being shipped in a real shipping package and I will have to return the item. Additionally, it ruined the surprise given that the one who the package was for collected it at delivery.

 

I dont have this issue with either Target or Amazon. Everything I've ordered from both of those come in a shipping box, even if it's unnecessary.

Status: Tell Us More

I will admit to being fairly ignorant when it comes to what our packaging standards are, but I can't imagine we always ship with the manufacturer's packaging. My guess is that if an item is inside manufacturer's packaging, and that packaging is strong enough to handle shipping, we don't put a box around a box. I certainly understand the surprise thing, and will admit that is concerning. Would anyone else like us to always package over the manufacturer's packaging? Make sure you vote for an idea if you like it.

It would be awesome if Best Buy Stores will stop putting price tags on the DVD/Blu-ray sleeves as they are a major pain to remove without ripping the sleeve apart. When ordering movies from sites online (including Best Buy.com), the price stickers are never on the sleeves. Other stores sometimes have stickers on the sleeves as well but they are nowhere as hard to remove as the Best Buy one. Another electronic retailer, Fry's Electronics, puts their price tags on the plastic shrink wrap of a movie instead of the sleeve which I think is an amazing idea when I found out about it. It's just a pain if someone has a movie collection and there's a giant price tag on it that can't be removed

Status: Tell Us More

The same idea was posted back in 2012, but didn't gain much traction. Would anyone else like to see this change? Make sure you vote for an idea if you like it.

This is a MAJOR franchise and should most certainly be one of the first new 2014 releases to be added to the $10 pre-order/purchase promo or have $10 instant giffcard attached. There`s now a huge GCU customer base to feed and we`re quite hungry...Just beCAUSE. http://www.gamrreview.com/news/92123/just-cause-3-coming-to-ps4-xbox-one-amp-pc-next-year/
Status: Tell Us More

Would anyone else like to see us add this title to this promotion? Make sure you vote for an idea if you like it.

jthibbs

Wii U games for $10 trade in rewards

Status: Tell Us More
by jthibbs on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

Status: Tell Us More

I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

It wasn`t until recently that I found out console trade ins didn`t recieve MyBB pts like videogames. I hope BB changes course and allows them to be added in just like with games, I under there`s no 50%/100% bonus on console trades which makes sense but even GS give PUR points on console trades. We`re now officially in year two of the new GCU, we`ve been showing alot of love and support for the program return the favor with a few programs tweaks the program should always be evolving.
Status: Tell Us More

Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

Since the 20% GCU discount on new games does not apply to digital purchases, how about giving GCU members 20% back in reward points for digital purchases?  It keeps people buying games (or other merchandise) from Best Buy and doesn't leave them out of the rewards system for being a GCU member.  In a way, it kind of reminds me of the Shop Your Way rewards system they have at Sears/K-Mart, which is very popular amongst gamers, only it allows people to purchase their games the way they want.

Status: Tell Us More

Would anyone else like to see 20% back in rewards points when making digital purchases? Make sure you vote for an idea if you like it.

To better serve customer service Best Buy should implement a live chat customer support feature on Bestbuy.com to help handle problems/general questions in regards to orders, adjustments, and price matches.

 

The phone support system is very dated and always problematic due to constant disconnects when transferred and then several reps not understanding what we are trying to explain in certain situations. And in regards to price matches and adjustments it would make the process more smooth, faster, and less painless for the consumer. There are several pros to having a live chat support feature on the bestbuy.com website:

 

  • It would give Best Buy another option to customer support taking some of the burden being completely on the phone reps decreasing wait time to customers.
  • Customers could reference specific pages or policies on bestbuy.com website to the live chat support rep by being able to link the pages in the live chat session.
  • Price matches and price adjustments process would be more efficient and less time consuming by the customer being able to post the best buy item product page and the product page of the store they are price matching much faster and more convenience by being able post the link of those pages inside of the live chat session with the best buy reps.
Status: Acknowledged

We do provide live chat on our website, and these agents can provide policy information and post-purchase price matches.

Keen

Add more detail to myBB pages

Status: We Did It!
by Keen on ‎09-26-2014 01:26 PM

Today the myrz.com website was shut down.  Now everything is folded into bestbuy.com.  However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.

 

Please add to the new Point History page:

 

  1. Expanded details for each transaction that show what we purchased.
  2. What the Order Number (and in store receipt equivalent) for each purchase is.
  3. The ability to print out these details, so we can essentially print out replacement receipts for our past purchases.

These are all features that existed on the myrz.com site.

 

Also add a new page that lists all My Best Buy promotions that are currently happening.  This was another feature of the myrz.com site.

Status: We Did It!

I did hear back on this and was informed that these features were added back on 10/1/2014. Thanks for the feedback.

I don't think I'm the only one who has held off of buying pre-owned titles during the B2G1 sales because of incomplete copies being the only ones available at our local stores.

 

That was the ONE thing that differentiated Best Buy from Gamestop on the trade-in program and the one thing that made me happy about buying pre-owned from you guys was that I knew I could get a complete copy of a title in good/great shape because of that requirement.

 

Either start requiring everything be traded in with games traded in again OR ding people's trade-ins with refurbishing fees as a way to convince them to trade everything in or lose out on the full value of their games.

Status: Tell Us More

Thanks for the input. Would anyone else like to see us put this idea into place? Make sure you vote for an idea if you like it.

$3500 is a lot to spend throughout the calendar for the average consumer in one store.  I've seen topics that gave the idea of an annual membership fee for certain tiered memberships.  It would be a great idea to see dollars spent carry over to the next year if you happen to max out the $3500 this year.  I know that this year in particular I will max out the $3500 for Elite Plus and the money that is spent during Christmas time will not count toward dollars spent for next year.  This would be a great benefit to entice customers to keep spending and a piece of mind knowing their dollars aren't going to waste toward tiered memberships.  I hope other customers and My Best Buy members agree!

Status: Tell Us More

I believe this idea has been posted in the past, but I would still like to hear what others think about this? Make sure you vote for an idea if you like it.

scotsrule08

Best Buy Supporting Apple Pay

Status: Tell Us More
by scotsrule08 on ‎09-12-2014 11:35 AM
Today I was informed that Best Buy will not support Apple Pay at its retail locations. I am disappointed with your decision to not take Apple Pay. Please reconsider this, as the people who will use Apple Pay are the customers that we need. (Younger tech-centric crowd) These are the people that are ready to start shopping locally to have things instantly instead of waiting on shipping from online retailers. Now they just have another excuse to not come to our stores. Even if we just got them to come in once to buy something and use Apple Pay, I believe that they would see the 'New Best Buy' and realize that we are a valuable resource for their future purchases.<br><br>Goal of this. Enable Apple Pay at Best Buy locations. It is just prolonging the enevitable, wireless payments.
Status: Tell Us More

Does anyone else want to see us implement Apple Pay in our stores? Remember to vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Under Review
Not sure if this will happen or not but we are looking into it.
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