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New Idea

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Status: Tell Us More

I hear where you are coming from on this, and as a customer I often wish the customer service representatives I speak to over the phone were more knowledgeable in regards to what I was calling about. I think the challenge here is how you hire this staff while still balancing other needs of the company. Who else would like to see this happen? Make sure to vote for an idea if you like it.

  • House of Innovations is a popular attraction at Disney World. Consumers are more and more interested in the latest and greatest gadgets.
  • The Internet of Things is becoming popular, and it's hard for consumers to find out what it is, or where it would fit in their lives. Yet it will be a massive category in the future. If people had guided tours of a model home in the store, it would make for a really neat experience and inform and educate consumers about new gadgets that would make their lives easier.
  • It would be so neat to show how the Nest Thermostat would automatically go to away mode after a user's car( using Automatic) leaves the garage, or how all the lights(using Philips Hue and SmartThings) would turn off after a family leaves. Most consumers are unaware of how to use these or how to set them up.
  • Showing how convenient it is to not get out of bed to turn off lights(just use a smartphone) or turn off a stove accidentally left on wirelessly would be an instant seller.
  • Showing how one could have an instant party with Sonos or Airport Express speakers would be awesome- many people are still unaware of this possibility.
  • The Geek Squad could be trained to become home automation consultants, and drive further sales too.
  • BB could create automation starter packages and showcase them in-store. Since BB is a retail store, they have the space to show function and give hands-on demos, something that online retailers can't do. 
Status: Tell Us More

I very much doubt that we would do this idea given the premium floor space is in our stores, but I would like to hear if others would like to see this as a reality. Make sure you vote for an idea if you like it.

Allow Product Reviews to be updated.

Status: Tell Us More
by flagrant99 on ‎04-08-2015 12:12 PM

1. Add a link to all reviews submitted under an account. Link the reviews to the account rather than an unlinked handle.

2. Allow reviewers to update a previously submitted review.

Status: Tell Us More

Would anyone else like to see this change to our product reviews? Make sure to vote for an idea if you like it.

Add Sort by Open Order

Status: Tell Us More
by sfoosball on ‎04-10-2015 12:28 PM

Currently the account page on BB.com forces customers to wade through all of their orders to find anything that hasn't shipped yet. If a customer pre-ordered something several months in advance, they have to click Account Home>Purchases>Order Status>Orders Placed in the last XX number of months>scroll scroll scroll >next page>scroll scroll and finally there it is. 

 

I purchase a lot from Best Buy and I purchase from other stores too.  Only Best Buy doesn't allow customers sort open orders or if they do, it's very well hidden.

Status: Tell Us More

This sounds like a decent idea to me. Would anybody else like to see this idea implemented? Make sure to vote for an idea if you like it.

Seriously, I can't believe you can't do this.. It would be like Amazon not letting you purchase marketplace items from their site with a gift card. THEY DO of course.

Status: Tell Us More

My guess would be that our system wouldn't allow this, but I would like to hear if others would like to see this as a possibility? Make sure you vote for an idea if you like it.

Amazon is currently taking pre-orders for the "Fighting Commander 4 Controller for PlayStation 4/3" by HORI. It's a gamepad with six face buttons for fighting game enthusiasts. There is also a similar Mortal Kombat themed controller by PDP for all the major systems that has been announced. I think that carrying these kinds of accessories (at least online) would convey the idea that Best Buy is a one-stop shop for gaming to potential customers. Additionally, it would assure that current GCU members spend more of their gaming dollars at BB instead of having to go to other retailers.

Status: Tell Us More

Would other customer like to see us carry these two accessories? Make sure to vote for an idea if you like it.

Stacking Gift Cards

Status: Tell Us More
by robertbmeyer on ‎03-30-2015 02:13 PM

I think Best Buy should really look into the idea of "stacking" gift cards in an account like Amazon allows you to do.  That was I could have an avaiable balance sitting in my account ready to go.  This would be much easier for when you have multiple small gift cards before you have to get the combined in the store.

Status: Tell Us More

This sounds like a reasonable idea to me. I'm sure it's possible, but would require an investment on our part to update our systems. Would anyone else like to see this idea put into place? Make sure to vote for an idea if you like it.

Currently, the only way to purchase PSN credits through bestbuy.com is to purchase the physical card and have it mailed to you. Doesn't really make sense to waste the postage and the customer's time when BB could simply sell the code and deliver it via email like most other online retailers.

Status: Tell Us More

Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Perception can be reality and when a program like GCU goes thru so many extreme changes with little to no warning or stated rhyme or reason it makes existing customers nervous/panic. As far back as I can remember BB has had the best gaming program/deals but rarely if ever promoted the details of it`s success. Meanwhile your competition consistantly brags about the stats/sales like in this link. They also confirm with mostly complete #`s how many total members(not always broken down as paid and free) they have. How many GCU members are there? What`s the breakdown between free members and paid members? The general thought is that with the perm price drop from $120 to $30(back to the pre-GCU pricing) in basically 1 yr time that something failed thus the price drop to "save" the program. Sucks that BB didn`t do the numerous upgrades that have been provided here which would allowed them to actually sell the subs for full price. There`s no way to convince me that recieving $90 less can be a good thing unless the program was grossly overpriced from day one. In any event the perception is not good and it would be nice to see some more GCU P.R. news the same way Walmart/Target/GS/TRU promote their respective adventures in the gaming market. http://www.vgchartz.com/article/253425/gamestop-profits-jump-11-in-2014/

Status: Tell Us More

Would anyone else like to see this data on our Gamers Club Unlocked memberships? Make sure you vote for an idea if you like it.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

I noticed in another thread that a few years ago, Best Buy allowed the use fo @gamers coupons to be used online, and I would like to suggest the same be done for the welcome coupons to GCU, particularly the buy two get one free pre-owned.  In store pre-owned game selections are mostly completely lacking, with the very minimum selection availablle only consisting of poor games that no one else wanted, ultimately killing the use of the buy two, get one free pre-owned coupon.  The pre-owned coupon was a big reason for my membership with GCU, so it's bizarre that online inclusion is not available and disappointing that this was not clearly explained when signing up for GCU.  Thanks!

Status: Acknowledged

After looking into this I did confirm that these coupons are in store only, and the business team has no intention of changing at this point in time.

Would be great to see this item on the long list of pre-order requests.  this would be great for fans of the series and to receive the desk calendar as well.  please add this to the website as soon as possible!  i will cancel my pre-order from another vendor to go with best buy.

Status: Tell Us More

Who else would like to see us have this available for pre-order? Make sure you vote for an idea if you like it.

This is probably a long shot, but here goes:

 

Best Buy is the leader in consumer electronics but the technologies that Best Buy utilizes in its stores suggest anything but. If Best Buy wants to be the leader in technology and showcasing it to customers you need to commit to it fully by investing in supporting infrastructure:

 

(1)  Better WiFi bandwidth and infrastructure in-stores. My closest Best Buy is located in a rock quarry. Simply put, cell phone signals don't exist. When employees activate phones, they have to go outside and up the side walk to get reception so you rely heavily on WiFi, which is atrociously slow in this store. Whether it be mobility, home automation, home theater, etc. Everything that is big in technology right now requires significant WiFi to work and as such, Best Buy should provide significant WiFi bandwidth to give its' employees the capabilities to demo these solutions to customers, effectively. 

 

(2) Update/refresh kiosks and registers. It still amazes me to see these clunky registers all over Best Buy (my local Best Buy store still has beige registers to give you an idea) - meanwhile, I go to the local mall and every other store has eliminated the register space in favor of tablet or phone-based point of sale solutions.  I would love to see Best Buy consider giving each department several tablet-based point of sale units and maybe keep registers up front only for cash-based transactions. This would create a better shopping experience for customers and employees alike and force Best Buy to update their antiquated POS software - if you've ever been in a Best Buy store when a register goes down, I need to say no more, but it takes an embarrassingly long amount of time for the systems to restore and they do go down quite a bit. Yes, this would be a sizable investment, but if help desk tickets went down as low as even 25%, there's a significant ROI on this too. 

 

 

Status: Tell Us More

Thanks for the suggestions, and I would like to hear what other people think about these? Make sure you vote for an idea if you like it.

I am new to the forums but not to shopping at best buy. Like many GCU subscribers I was the first of my gamer friends to jump on board and have since then convinced four of my fellow gamers to join. I believe GCU is a great service but I have to be honest it is quickly becoming stale. Simply giving a 20% discount may be a good staple for the service but should not be all it includes. I for one still find that other game stores are very competitive dispite paying $120 for the GCU service. In fact I just had to spend my hard earned money at a gamestop because they have a exclusive collectors edition of mortal kombat x. My idea is to have a rotating benefit for gcu members, these benefits could range from 10% off consoles to a discount on game guides, maybe even a GCU exclusive limited edition of a few popular titles. This would be a great way to generate some excitement amongst GCU members and sell more subs. Could also help best buy move some product. Like I said I think that GCU is a great program but I also think it hasn't reached its full potential.
Status: Tell Us More

Who else would like to see this added to our Gamers Club Unlocked program? Make sure to vote for an idea if you like it.

Product Availability on Web Pages

Status: Tell Us More
by shorawitz on ‎02-19-2015 05:27 PM

It would be great if there were an option to filter the view of products that were in stock at the local store(s) selected by the customer.  That way, we wouldn't have to wade through pages and pages of product links in order to find out if you have in stock the product(s) we want at our local store.

 

Sometimes, (and by sometimes I mean most times) I would like to get a product that same day by just looking online at your website and finding what's available at my local store.  Otherwise, what is the advantage of buying from you as opposed to one of the many other online retailers and to add to the mix, I wouldn't have to pay sales tax if I bought from an online retailer from out-of-state.  If I have to have Best Buy ship the product I desire anyway, why not buy it somewhere else and save a little money.

Status: Tell Us More

I believe a version of this idea has been posted in the past, but I would like to hear if anyone else would like to see this as a reality? I should point out that you do have to pay taxes on purchases made through online retailers; the taxes are collected by the online retailer, but you are responsible to pay the taxes on these purchases when you file your taxes. Make sure you vote for an idea if you like it.

It's a 'Best Buy' brand, so why can't we use our gift cards or store trade in credit with them. Same company, right?

Status: Tell Us More

I hear where you are coming from on this, and would love to see if others would like to see this happen? Make sure you vote for this idea if you like it.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

I would love to see Best Buy take on a more proactive approach to encouraging people to recycle used ink & toner. I understand that, as of now, Best Buy currently does offer a recycling program, but I would love to see them roll it into their rewards program to really encourage people to take advantage of it.  This could implemented in a few different ways:

 

(1) Offer a coupon for an extra 5% off ink and toner for recycling.  This would be the easiest to implement because if one is recycling ink or toner one would most likely be looking to purchase replacements, so for Best Buy this would offer the quickest ROI on this type of program.

 

(2) Offer 250 points for each toner or 50 points for each ink cartridge.  This is based on the fact that ink cartridges need to be replaced quite a bit more frequently than toners and in most cases, people are replacing sets of 2 or 4 on ink cartridges, depending on if the machine is a tri-color or individual ink model.  At the end of the day, every toner or 5th ink cartridge would equate to a $5 rewards certificate, which for most inks or toners is a very small discount, but it's still something to encourage people to do the right thing when it comes to disposing of used ink/toner.  

 

Lastly, the largest benefit to either method you decided to implement would be that you would lock the customer into buying ink/toner from Best Buy and handily pull customers from office store competitors.

 

 

Status: Tell Us More

I really like this idea, and I can see both versions working. Would anyone else like to see us implement this idea? Make sure you vote for an idea if you like it.

Bloodborne Strategy Guide

Status: Under Review
by AlphaNoodle on ‎03-27-2015 11:01 AM

With all the sccuess I'm sure BB is having with Bloodborne's recent release, why isn't the strategy guide available? I know it is going to be released next week, but there is no indication that BB is considering selling it at all. Especially with with a game known for it's unreltenting difficulty, I feel that the strategy guide would beenfit those who've bought Bloodborne.

Not to mention they are currently adding another 100 or so pages to the guide which brings to about 500 pags, defintely a good guide worth considering.

Status: Under Review

I looked into this and I was advised we are currently looking into whether we will carry this guide or not. I'll comment back when I know more.

This is a MAJOR franchise and should most certainly be one of the first new 2014 releases to be added to the $10 pre-order/purchase promo or have $10 instant giffcard attached. There`s now a huge GCU customer base to feed and we`re quite hungry...Just beCAUSE. http://www.gamrreview.com/news/92123/just-cause-3-coming-to-ps4-xbox-one-amp-pc-next-year/
Status: Acknowledged

I heard back on this. At this item there is no plan to add this title to the promotion, and I can say that it is not necessarily Best Buy's call as to what titles get added to this promotion.

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