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It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.

 

Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.     

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Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

This feature seems like it's almost there, as you can currently view purchases (even those made in store) from your MyBestBuy account, but it would be extremely beneficial to be able to reprint your own receipts and have it look like an actual receipt, versus right now, I have to print the part of the webpage that shows my order and hope that it passes for a receipt.  Two places where this would really come in handy is with insurance (I keep receipts for inventory purposes) and I generally do a good job, but every now and then I misplace one.  

 

Another example would be for issues that require repair under manufacturer's warranty and on some things with warrantis longer than a year receipts fade so one could simply go in and re-print their own receipt (Best Buy should also, on that note, extend how far back you can search receipts).

 

The most prevalent benefit of this idea, is that it reduces traffic at customer service and it's another way to drive loyalty (i.e. the MyBestBuy program) to customers that may not yet be members. 

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Would anyone else like to see this functionality? Make sure to vote for an idea if you like it.

I would love to see actual osha approved headphones that can double as ear protection. I'm a mechanic in the military and want to find a pair of headphones I can wear in my shop as ear protection and use them on the range for shooting. There is a company that makes them called isotunes. I would love for you guys to carry their stuff I know 40 people just at my shop that would buy them. I'm also an employee at store 47 and have been asked by several customers about something like this
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Would anyone else like to see us carry this type of headphone/ear protection? Make sure to vote for an idea if you like it.

Gift Cards!!

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by rromagnole on ‎11-28-2016 08:24 PM

Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel.  You are missing out on HUGE opportunity.  I just used Amazon instead of Best Buy for this very reason.  I was able to go right to my balance without having th physical card.  GET INTO THIS CENTURY PLEASE!!  IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.

Status: Tell Us More

You aren't the first customer to make this suggestion, and I have to agree with you here. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Sales

Status: Acknowledged
by jeeper1958 on ‎02-04-2017 05:57 PM

Just recently received an e-mail titled Subject: Last call for TAX TIME TECH SALE—Get the most from your refund! Be a good Idea to wait for a Tax time sale for people to receive their Tax Returns. First of all IRS isn't processing or sending out returns till after Feb 15th, so this makes no sense to have a Tax time Tech Sale before people even can receive their Tax Returns.

Status: Acknowledged

I hear where you are coming from on this. Well since we already sent out these emails there isn't much we can do about it now.

It would be great if items on a list (either all my lists or just one of them) could drive an alert when that item is part of a:

 

a) Flash Sale

b) Deal of the Day

c) Weekly Ad

d) Promotion

e) Discounted / Discontinued / Open Box

 

Tracking the original price against the current price could incent me to buy when I see it for less through a notification from BestBuy.

 

Thank you,

Status: Tell Us More

As a consumer myself I love this idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:

 

  • No need to carry physical gift cards to store (just give the member ID or phone number to look up and use them)
  • No need to physically type the card number and pin at the time of checkout
  • Keep loading the card in my accounts section and use it as needed
  • No need to maintain physical card, remember which card has balance and eliminate chances of a misplaced card

I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.

 

Regards,

 

Hitesh

Status: Tell Us More

I think this is a terrific idea. Who else would like to have this option? Please remember to vote for an idea if you like it.

Suggestion for bestbuy.com when shopping for a laptop. Many of them say “Note: DVD/CD drive not included” and yet there is no way in left side selections to exclude these. In features CD and DVD are not choices.

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Would anyone else like to see these as choices for laptops on BestBuy.com? It's most likely not there since I believe manufacturers are getting rid of these drive altogether.

Make sure to vote for an idea if you like it.

Picking up items takes too long mostly because of the long pick up code you assign. 

 

I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.

 

Think of the possibilties of this.  Your store can use it to identify the picked order and even the box its in.

Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).

 

I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.

 

 

 

 

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Interesting idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Movie Club

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by Freakeritzcovie on ‎11-23-2016 12:43 PM
I have a suggestion that I've been thinking about for awhile. I'm a Gamers Club Unlocked member and I think it's one of the best perks of Best Buy; however, I wanted to suggest a membership for movies too. I buy all of my movies at Best Buy, and believe me, I buy a ton of them, but I always wonder why Best Buy has never explored a membership for people that buy movies. Not only would this work great for current customers, it would also allow Best Buy to bring in new customers as well because to my knowledge there aren't any programs like this from any of Best Buy's competitors. I know there is still a huge market for people that buy blu-rays and a lot of your customers come in simply to buy a movie. It would be a great addition to the perks offered by Best Buy.

-Nick
Status: Tell Us More

I believe this same idea was posted in the past, and I liked it then. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

I just unsubscribed from all Best Buy marketing e-mails, because they were causing my Microsoft Outlook to hang. Apparently I'm not the only one.

 

https://answers.microsoft.com/en-us/outlook_com/forum/opremium/contactingdirlcdncom/94f28706-438f-43...

 

 

Status: Acknowledged

Thanks for the suggestion. I highly doubt any large company today would not track a customer’s activity.

So the new MacBook Pros are beginning to ship and the number of computers with USB-C/Thunderbolt 3 is only growing thanks to adoption by PC and Google [Chromebook] OEM's. Yet visiting Best Buy stores in the area, the USB-C accessory sections adjacent to the Apple areas are bare and empty...some would even call them a ghost town.This seems to suggest that Best Buy is seeing unprecedented demand for these but they don't seem to be lifting replenishments on them seeing as they are always sold out and employees will tell me "oh yeah we got 2 of those in and they flew off the shelves).  And this is not just the Apple-branded ones, but the J5 Create which appears to be the only multi-port USB-C/Thunderbolt 3 accessory Best Buy is stocking (which is a whole 'nother problem in itself when you can go online and there's a seemingly unlimited number of variations of these).  

 

Another way of highlighting the Idea/Problem is if you type USB-C into the search bar on BestBuy.com it returns 25 items total. If you type it into a competitors site, it returns 518 items, all of which ship in two days. 

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Would anyone else like to see these accessories stocked in larger numbers? Make sure to vote for an idea if you like it.

Coffee makers but no coffee

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by JoshuaFirstenberg on ‎12-28-2016 09:47 AM

BestBuy sells a lot of Keurig coffee brewers and k-cups but they do not sell VUE System Coffee pods.

Adding this item to your online store would seem to be a simple task.  If priced rigth (staples and bedbathbeyond), I'd be buying my coffee from you.

Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see up carry these coffee pods? Make sure to vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.

With the Nintendo Switch releasing on March 3rd, I thought it would be cool if Best Buy could get Nintendo and the Switch's 3rd party on board with this promotion. It would be nice to see Breath of the Wild, Mario Kart 8 Deluxe, Super Mario Odyssey, etc. all be a part of this promotion. There are also other 2017 releases currently not available for the Switch that would be nice to have added as well.

 

I do understand that it is not completely up to Best Buy. I am just posting this as a suggestion for Best Buy to try and reach out to the all of the developers with a 2017 title so their games can join this offer. I think it would be cool.

 

I am currently holding out on a Breath of the Wild preorder in case it is added between now and March 3rd. I can't wait to see what titles will be announced for this promotion in 2017.

 

Thanks! 

Status: Acknowledged

Thanks for the suggestion.

I have price matched several items after purchase, mostly video game titles subject to the Gamer's Club Unlocked discount.  Of the last 10 times I've done this process, 9 of the associates and their supervisors either do not know what Gamer's Club Unlocked is, or how to properly implement it in a price match.

 

Just this morning I was told by a Postpurchase Support Associate and his supervisor that Gamer's Club Unlocked cannot be applied to a price match.  I directed them both to bestbuy.com/pricematch and specifically the paragraph below:

 

My Best Buy Gamers Club Unlocked members can get 20% off new video games. For purposes of the Best Buy Price Match Guarantee, Best Buy takes the discounted My Best Buy Gamers Club Unlocked price into account prior to a price match request. For example, if Best Buy sells a new game for $59.99, a My Best Buy Gamers Club Unlocked member will be able to buy it for $47.99. The $47.99 price is the price we would compare for price match purposes. If a competitor sells the game for $49.99, there would not be a need for a price match as the Best Buy price is lower. If a competitor sells a game for $44.99, we would match that price and sell a My Best Buy Gamers Club Unlocked member the game for $44.99 with no additional discount. If Best Buy lowers our price during the return and exchange period on a My Best Buy Gamers Club Unlocked purchase, we will, upon request, apply the 20% discount on the new lower price. For example, If a Gamers Club Unlocked member paid $47.99 for a new game priced at $59.99 and Best Buy lowers the price to $49.99 during the return and exchange period, we will, upon request, price match the new price with the 20% discount and sell the My Best Buy Gamers Club Unlocked member the game for $39.99.

 

When I'm not quoting Best Buy policies to Best Buy employees, I'm trying to follow the math used to arrive at the price being matched.  I've received anywhere from 50% less than I should to 25% more in the match.  I would love to know there is a knowledgebase available that contains something like this:

 

HOW TO GCU PRICE MATCH:

 

Verify customer is a Gamer's Club Unlocked member.

Subtract current GCU price from Product price on Invoice.

Apply balance to customer's original payment method (as appropriate)

 

I understand that sales tax can make things complicated, particularly if Reward Certs were used, but I think the majority of customers taking advantage of this would be happy with only losing a dollar or two as opposed to 5 or 10.

 

All that said, I do appreciate the option of now being able to do this via Chat, though I did ultimately end up with the same result of being shorted approximately 50% of the pricematch difference I was due.

Status: Acknowledged

I can promise you all our agents should be fully trained on how these programs work.

20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

Elite and Elite+ Membership suggestion~

Status: Tell Us More
by Zenopo on ‎01-16-2017 10:30 AM

Why not have an annual fee similar to Amazon Prime? Let's say $100 a year for Elite and something like $200 for Elite Plus. I'm a new member to BestBuy and felt it necessary to suggest this since the only way to get either status is pretty steep for not that great a pay off and because I'm a fan of Amazon Prime and what it offers.

This also just makes more sense to me, why pay over $1,000 for something that offers less then something like Prime which offers more and costs less?

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I kind of like this idea. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Currently, a purchase of a physical new game is 20% off for a Gamers Club Unlocked Member. However, with the increase in digital games and functionaility of the newer consoles, Digital versions of the games are becoming more viable and purchaseable at retail.

 

My suggestion is to add Digital Copies of Games to be 20% as well as the physical copies. This would not apply "Value" based cards (such as Xbox $30 or $50 value cards). 

 

Example:

 

Titanfall 2 is available in a physical disc ($59.99 or $47.99 as Unlocked member). The digital card is $59.99 with no discount.  

 

I know many people who would buy the digital card over the physical disc.

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Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Would the average consumer know that BestBuy.com sells luggage sets?
How about grills?
How about an outdoor fire pit?
How about a drum set or even a acoustic guitar?

BestBuy.com sells all these things but I doubt people know this, especially consumers shopping in the store.

My idea or suggestion would be that BB should have more advertising and signs in the store showcasing some of what is available online and maybe even having tablets or computers displaying the product so the shopper can see and potentially purchase.

What do you guys think?
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I think this is a great idea! Who else would like to see this happen? Make sure to vote for an idea if you like it.

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