New Idea
DimitriGatsiopoulos

Pre-Order Overview for Games

Status: New
by DimitriGatsiopoulos on ‎08-29-2014 06:44 PM

Hey guys, I have this idea that there should be a "Pre-Order Overview" Page on BestBuy.com and My.Bestbuy.com. It is similar to the Points overview but instead it keeps track of all your online and in-store pre-orders of games and products. I currently have 14 games pre-order. A few I pre-ordered last year after E3 and these games are set to release sometime in 2015.

 

I think there are some games I have pre-ordered but can't remember which. I now have to go search my Points Overview and figure out what games I have ordered and which have not released yet. By having an area dedicated to pre-orders I could view and keep track of games and products that I have already recieved and games that I have ordered and their release dates when they are announced. Having the release date is a must becaues so many games are getting delayed it would be useful to know if a pre-order has moved.

 

Organize it from whichever game is about to release to the games which are furthest away or have no date announced yet. This would be the 2nd most useful tool to me besides my points overview. Even making it a Gamers Club or Gamers Club Unlocked tool would work. Just make it already!!!!! PLEASE!!!!!

Media (video games/movies) is being shipped from BestBuy.com in plastic bags that offer zero protection during the shipping process.  The chances of items arriving to the customer in rough shape are pretty high.  At least, many of my orders arrive with beat up slipcovers and creased artwork. 

 

I understand that these plastic bags probably exist as a means for cutting shipping costs.  The number of people complaining about smashed slipcovers or creased artwork is probably miniscule (many people probably just throw away slipcovers).   While I would love for everything to be shipped in cardboard mailers or boxes, I would at least like the option to upgrade the packaging to ensure the item is protected during transit and arrives looking like it would if I were to pick it up at the store.  I know that's a slippery slope since you almost have to admit to poor packaging to offer an upgrade to decent packaging. 

 

The competition isn't doing much better in the packaging department for me (Amazon varies by fulfullment center and the fulfillment center that I'm stuck with is terrible).  If any retailer starts to show some care for how the item arrives to the customer, I'll end up being loyal to that retailer. 

 

I have tried ordering multiple items together in the hopes that it would force them to be shipped in a box since they would not fit in the envelopes together.  Unfortunately, the order was split up so that each item was shipped individually in it's own plastic envelope.

Status: Tell Us More
Would anyone else like to see this as an option? Remember to vote for an idea if you like it.
bernie64

In store price comparisons

Status: Tell Us More
by bernie64 on ‎08-27-2014 07:44 PM

Hi,

To keep customers who come in the store to physically check merchandise only to go online and buy it, put an online price comparison tool in store(like price grabber) but show the shipping charges if applicable.

That way you have the opportunity to capture what would otherwise be a lost sale and to have your customers do a lot of research on pricing and availability for you.

This means that customers will prefer to come to you for everything and give you a shot at the sale.

As an example LG WM3997HWA 4.3 cu ft washer dryer all in one is $1,690.99 on Amazon, and $1,709.99 on bestbuy.com. But Amazon has to ship it(albeit free) and you have it in store. So for $20 the customer can get to check their purchase before buying it. But then they have to get it home, and Amazon has free delivery.

No reason in store you can't match the Amazon price, given the option of losing the sale.

The ultimate would be to hand a tablet with a barcode scanner app to every customer who walks in to allow them to comparison shop anything at their leisure.(and hand it back in before leaving or it alarms)

It may seem odd, but it allows you to compete head on with online stores.

You do not need to beat Amazon, and doing so may only start a price war, just match them.

 

Have a great day.

 

Status: Tell Us More
Where would this price comparison tool be placed? Would there be multiple locations for this tool? We already match Amazon's prices so that shouldn't be an issue. Due to theft concerns we would not be providing tablets to each customer that enters our stores. Remember to vote for an idea if you like it.
gadgeteer

Retool Printer Strategy

Status: Tell Us More
by gadgeteer on ‎08-27-2014 12:54 PM

I'm not sure what Best Buy's strategy is around printers, but I've been to several locations all across town (just to humor myself) and I've found in every location the printer aisle is begging for some attention.  Some stores don't even how power running to all the printers and most stores don't have paper OR ink in any of the printers. Customers come in to Best Buy to test drive devices yet they are not being alloted this opportunity.  I myself, ended up purchasing a printer from a competitor for the same reason because I like to see the quality and print speeds and you obviously cannot do this without ink, paper and/or power.  

Status: Tell Us More
I have a feeling that the fact that the printers don't have ink in them was intentional. I can only imagine how messy any demo printer would get given the sheer volume of traffic in many of our stores. I would also imagine that it was decided to have our display printers non-functional because of the possibility of inappropriate content being printed with them. These are both guesses on my part. I would like to hear if anyone else would like to see this put into place? Remember to vote for an idea if you like it.
gadgeteer

Fix MacBook/iMac Signs In-Store

Status: Tell Us More
by gadgeteer on ‎08-27-2014 12:47 PM

The current generation MacBooks have been out for almost a month and they still have no data on the tags.  The current iMac signs are also creating confusion because they are not coherent.  The entry level iMac fails to mention that it includes WiFi which is clearly called out on the other tags. Is there any way you guys could update this and make the signs coherent as it really does create a lot of confusion and frustration when there is missing, incomplete or incoherent data across tags.  Thanks.

Status: Tell Us More
Thanks for the suggestion. What are the sku's in question? Remember to vote for an idea if you like it.
thymer

Early access for Elite Plus Members

Status: Tell Us More
by thymer on ‎08-16-2014 08:46 AM

Being an Elite Plus member since it's implementation, I have enjoyed the benefits of early access Black Friday. However, the event itself has been a struggle at times with site freezing/crashing due to online congestion. I have missed out on some items over the years due to these problems. I was also disappointed that Elite and Plus members were allowed to invite 3 (Non Elite) people to participate in the early access event. I understand that this was meant as a perk but, it really diminished everything that Elite & Eite Plus members have done to reach this status. On top of that, it only added more congestion to the website on early access day.

 

I have a few suggestion:

 

1) Cancel the 3 invites to people that haven't earned Elite status.

 

2) Reward your Elite Plus members with an earlier access than Elite members. If even for a few hours, this would lower the congestion to the website during the regular event PLUS, show appreciation to your customers who reach the highest loyaly status.

 

3) Even though there are some GREAT deals during the early access BF event, there is always a shortage of new or big ticket items. I would love to see a couple deep discounted 4K TV's (65" or 55"), Curved TV, Apple (w/gift cards) e.t.c

 

 

Status: Tell Us More
I would imagine of the Elite Plus members would agree with this idea, and I would like to hear from them. Remember to vote for an idea if you like it.
Can someone please post a sample video or video screenshot that can be used to asist customers who are still have trouble getting the PAID Gamer`s Club Unlocked(GCU) 10% bonus perk added in-store correctly. It is a tricky process even for the reps who know what they`re doing & for those who are unaware they just say nonsense like "it`ll show up at the end", "it doesn`t apply during promos like 50%/100%" or "I don`t know what happened".

Either a very simple sample before non GCU trade in screen & after GCU is correctly added screenshot. Or even better how about having Hubert Joly take in a stack of 5-6 of last years high profile games & allow him to attempt a trade in at a store far away from BB HQ that doesn`t know he`s coming. Bring the secret cam crew & enjoy the show.

I`m sure he has a paid GCU membership right? I mean where else would BB`s CEO buy games from even if not for himself certainly he has friends/family with children and/or children himself and the must have some interest in games.

This issue has been going of for YEARS and yet almost every week there`s no shortage of people posting losing out on their 10%. This issue rarely if ever happens at GS in fact their reps actively promote the benefits including getting out the calculator to show the savings. How can you possibly compete if your reps aren`t willing/able to meet the standard of knowledge of the program(which is $120 vs $15). For $120 it is completely UNEXCEPTABLE for this issue to have lasted tbis long AND when a customer who knows the perks & request a manager but even the management staff is being reported as failing too.

Screenshots and/or video that combined with better trained/informed staff is seriously needed. Even when you had game reps this happened to frequently. Failure plain and simple failure.
Status: Tell Us More
Would anyone else like to see us post a video on this subject? Make sure you vote for an idea if you like it.

I would love to be able to keep track of my preorders via MyBestBuy. I currently have a lot of preorders for this fall. Tons of good games plus figures for Disney Infinity and Skylanders. It would be great to see a list of these items, the remaining cost, release date all organized on an order page where I can get a good visual for how much damage I am causing to my wallet. Thanks.

Status: Tell Us More
You should be able to see all your BestBuy.com pre-orders in one place, but BestBuy.com wouldn't list any pre-orders placed in one of our stores. I assume you are asking for all store and BestBuy.com pre-orders to be listed in one place for each customer. Would anyone else like to see this happen? Make sure you vote for an idea if you like it.
sfoosball

Add a Search Within Results Feature

Status: Tell Us More
by sfoosball on ‎08-21-2014 09:32 AM

So here I am shopping for video cards on bb.com and decide I only want to look at my options for R9 cards. Unfortunately the way it's set up is that I have to go to the main search bar and start my search all over again. A lot of shopping sites let you "add" additional custom search criteria so you don't have to leave your current results to start all over again.  It sure would be handy to not have to leave the page and start all over again from scratch on a new search.

Status: Tell Us More
Would anyone else like to see this happen? Remember to vote for an idea if you like it.
diamonddisc

Gamers Club Unlocked

Status: Tell Us More
by diamonddisc on ‎08-08-2014 01:56 AM

I think that this is an idea that Best Buy should consider greatly. I am a hardcore gamer and probably purchase ten games per year or more from Best Buy and that is just for me. I buy plenty of games as gifts as well. So I would say I buy about 15-20 $60 games per year. That a lot of cash ($1000+). I have recently been considering taking my gaming business elsewhere due to the current state of GCU. It used to be such an amazing deal and a great way to reward your most loyal customers. You would get a monthly magazine and $10 for every $150 spent, not to mention the amazing "5 for $100" and "Victory Can Be Pre-Ordered" promotions. Now, the only thing of mention is 20% off new games. While this is an amazing deal, it also is not. Lets take a look. Lets say you buy 5 games per year. Under the old system you would pay $15 for the membership and get $20 per game in certs, plus an extra $20 for spending $300. That's $120 in certs - $15 membership cost = $105. Under the new system, you get $12 off per game plus $10 in certs. That's $22 per game or $110 but the membership costs you $120 instead of $15, so you lose money. Here are my proposed changes to the program. If I don't see a positive improvement to the program soon, I will be switching to Amazon most likely.

 

1. Change the membership cost to something a bit more reasonable and add a one year option. $59.99 per year or $99.99 for two seems fair. That way people are saving money by going with the two year option.

2. Get rid of the magazine. It is pointless now that it is no longer print. I mean, it was nice to get a magazine in the mail every month which is why I still subscribe to GI, but now that it is digital only, it is dumb. By the time the magazine is available, I have known all the "news" for weeks or longer thanks to the internet.

3. Extend the 20% discount to accessories.

4. Keep the $10 pre-order bonus for free My Best Buy members but make it $15 for Unlocked members. Why are the people that pay $120 for their membership getting the same bonus as those that don't? Also, add new games to this list on a regular basis. A good way to do this would be to add new games every quarter. So say, add new games for Jan-Mar, then April-June, etc. There are so many games that I would purchase if they were part of this promotion.

5. Give bonus points for pre-ordering and picking up ANY game within a week of release, not just the ones on the $10/$15 promotion. Say if a game isn't on that promotion, you at least get $5 bonus.

6. Bring back the $10 for every $150 or maybe even $5 for every $100.

7. Get rid of the ridiculous 3 game limit and only ban someone if they are clearly abusing the discount for resale purposes (i.e. you notcie them buying ten copies of every game that comes out). I don't want to have to keeo track of my game purchases and worry that buying a gift for someone might put me over my limit and get my account deleted.

8. Have prizes like GameStop does with their Epic Giveaways (signed games, chance to go to E3, etc.)

Status: Tell Us More

It seems like there is much more than one idea here, but I would like to hear what others think about this idea. I believe we did just change number 7 on your list and you can read about the change here. Make sure you vote for an idea if you like it.

Here`s the 2014 videogame release calendar & the current list of eligble $10 pre-order/purchase titles. http://www.cinemablend.com/m/games/2014-Video-Game-Release-Date-Calendar-61787.html

http://forums.bestbuy.com/t5/My-Best-Buy-Gamers-Club/My-Best-Buy-quot-Get-10-quot-Gaming-Pre-Order-O...

I`d love to see many more titles added to the current list like Dragon Age, Halo Master Chief & The Last of Us PS4 I`m sure I`m not alone. We`ll keep posting the titles slated for 2014 release that we`re heavily interested in purchasing giving you the chance to gauge interest/feedback level. Hopefully, this will result in a major increase of new titles being added. Several of the existing titles slated for 2014 release have been pushed back into 2015 so these newer add ons will help fill in the gaps.
Status: Acknowledged
I guess I spoke too soon. After hearing back that we wouldn't be adding new titles to this promotion they must have come back to this and decided we could add some new titles. It looks like we have now added Halo: The Master Chief Collection to this promotion.
sfoosball

GCU Alerts

Status: Tell Us More
by sfoosball on ‎08-07-2014 02:44 PM

I can't tell you how many times I've found out about a specail edition release only AFTER it's sold out. The most recent is the Destiny Ghost Edition. How about an alert for GCU members that not only tells you when new games are announced but also as soon as Special Edition versions are available? As far as I know, no one else is doing this.

Status: Tell Us More
I really like this idea! Should the alerts come as emails or texts? I could see problems with members changing their email address or phone number, not telling us, and then being upset that they didn't get the alerts. Does anyone else have any thoughts on this idea? Make sure you vote for an idea if you like it.

You may offer a day 1 promo for games like Nintendo`s Pokemon Ruby/Sapphire if a customer double dips but this shouls.be a trend on select titles as another GCU only perk. Instead of $32 each with GCU offer both for a $60 GCU package promo. Also, do this with games that release on several platforms as this will generate larger pre-order #`s & total week one sales. Allowing you to approach companies in the future citing these figures getting kickbacks/future GCU only incentives promos. Smash Bros on Wii-U/3DS is another game that a promo package could thrive off of getting both for $75.

 

 

The customer would not be getting the 20% GCU AND the package promo price since the package promo price would already be designed to provide the better deal than purchasing both seperately. There`s need to be a few more additions to GCU to further seperate it from the free version of gamer`s club this would be a great start.

Status: Tell Us More
Would anyone else like to see this happen? Remember to vote for an idea if you like it.

I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.

 

Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping.  3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.

 

A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.

 

 

Status: Under Review
Thanks for the thoughts on this idea and voting for it. I have forwarded this on for review.
MadDog760

CARRY XL INK CARTRIDGES

Status: Tell Us More
by MadDog760 on ‎08-15-2014 03:38 PM

I bought a Canon Pixma MG7120 printer from another store because you didn't have the printer in black in the stores at that time. I can get a discount from Best Buy on ink and toner. The problem is that Best Buy doesn't carry the XL size of ink cartridges. I can not even order them online. Please carry the XL size of ink cartridges.

Status: Tell Us More
Thanks for the product suggestion. Would anyone else like to see us carry these? Remember to vote for an idea if you like it.

Currently the Mac Pro is only available online.  I could understand, when it first came out, making it online only, as you could not get your hands on them because they were back ordered by several months; However, with improved availability, I would love to see Best Buy expand it's in-store assortment to include the Mac Pro.  I find it weird that Best Buy would carry the $2500 MacBook Pro with Retina but all of sudden the Mac Pro is not worth carrying even though it's the most powerful and customizable Mac Apple's built-to-date.  

 

I would love to see Best Buy pilot selling the base model Mac Pro in select stores - maybe start with the top 50 or 100 Mac-selling stores and see how it does and expand from there?  

 

Entry-Level Mac Pro | Model: ME253LL/A | SKU: 2680016

3.7 GHz Intel Xeon E5 Quad-Core; 12GB of 1866 MHz DDR3 ECC RAM; 256GB PCIe-based Flash Storage; Dual AMD FirePro D300 GPUs (2 x 2GB); Six Thunderbolt 2 Ports; Four USB 3.0 Ports; One HDMI 1.4 Port Supports up to Three 4K Displays; 802.11a/b/g/n/ac Wi-Fi; Bluetooth 4.0; Unique Compact Cylinder Design; Mac OS X 10.9 Mavericks

 

Status: Tell Us More
Would anyone else like to see us carry the Mac Pros in our stores? Make sure you vote for an idea if you like it.
Currently if you spend $3,500 in a calendar year you reach Elite Plus status which is great. For example if you reach elite plus in 2014 your good until February 2016. I would like the clock to reset once you reach the $3,500 or have another goal that can get you another year of elite plus.
Status: Tell Us More
Would any other My Best Buy members like to see this? Make sure you vote for an idea if you like it.
gadgeteer

Get a new trade-in partner.

Status: Acknowledged
by gadgeteer on ‎08-16-2014 08:30 PM

Every other time I go to check the trade-in value on something, the trade-in website returns "Internal Server Error. We apologize for the error."  One has to think that Best Buy gets a lot of traffic to this site considering how big the trade-in market is (Usell which is nowhere close to being one of the largest profited almost $5 million and Gazelle on the other end of the spectrum did over $100 million).  

 

My suggestion is that if whoever Best Buy is currently using cannot gurantee that the site will work 100% of the time - Best Buy should drop them because you open the door for people to shop around and go with someone else.  If it's an in-house product, maybe the solution is finding a third-party provider that can guarantee up-time.  

Status: Acknowledged
Thanks for the suggestion. I can promise you we are always working to make all of our systems work better regardless of whether they are maintained by another company or by ourselves.

Currently, whenever you get a receipt from a Best Buy purchase, there is a lot of text on the bottom of the receipt which makes your receipt unnecessarily long, while the back of the receipt tape only has the Best Buy and Geek Squad logos

 

I understand the need to have the current point balance and the CSAT survey (since it's a variable code each time), but is there any reason why the "Standard, non-elite member" return policy can't be pre-printed on the back of the receipt tape?  Most stores already do this and it would lessen the amount of paper that is given to the customer via receipt tape. 

 

If it's a case of "The return policy that prints is different depending on your membership level", then just have the appropriate return policy print out if the customer is an Elite or Elite Plus member. 

Status: Tell Us More
I would imagine AWBrown is on point here, and that it most likely has to do with the actual machines that print our receipts. Would anyone else like to see this happen? Make sure you vote for an idea if you like it.
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