I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping. 3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.
A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.
I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.
Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?
Simply put, I'd like to see a return of the surveys and activities on Best Buy's Facebook page that paid out RZ/MyBB points for doing them.
They were another way that one could earn RZ/MyBB certificates and stay connected to Best Buy and any sales/promotions that you guys had going on.
I'm sure I'm not alone in wanting this to happen. It just seems like some games get the $10 MyBB certificate after those who pre-ordered it purchase it at launch and occasionally movies will have a $X amount of movie cash to go see the movie while it's still in theaters with a pre-order.
But RARELY do I ever see a pre-order bonus like, let's say the small artbook and CD soundtrack that the game Catherine received at Amazon and Gamestop. I actually had that game pre-ordered at Best Buy but when release date came and I saw that you guys didn't get the same consideration from the publisher as other retailers and the artbook/CD was missing, I'll admit that I cancelled my pre-order and went somewhere where I could get those items.
Why? Because while a $5/$10 or sometimes $20 certificate is nice and will generate loyalty amongst some gamers, some of us sometimes would like a nice little physical bonus on TOP of those loyalty rewards to further entice us.
So how about it? Tell publishers you guys are serious about trying to out-Gamestop Gamestop and want the same pre-order goodies they dole out to the big boys of game sales.
Is it possible that Best Buy in the near future will allow you to pre-order Xbox One games via Xbox Live digital codes? Newegg already does this feature. You are pre-ordering the game and when it comes out, you are emailed a code for $60 to redeem on the Xbox Store to purchase the game. I'd love to see this option at Best Buy. Being able to have the $10 promotion for certain games, any pre-order bonus (extra content, etc) and being able to buy a digital version instead of a physical copy.
Now I understand that I could walk into Best Buy, buy a $60 Xbox Live credit, go home, redeem the code and then buy the game, but I am missing out on any pre-order incentives.
PLEASE take this feature into consideration Best Buy! If you guys offered this feature, I would not see a reason for me to shop anywhere else to pre-order a game. You already do a great job with the $10 pre-order incentive. It would just be nice to be able to pre-order a digital copy of an Xbox One title and still get all the pre-order bonuses.
Best Buy has a Customer Survey at the bottom of every reciept that offers "a chance for a $5000 shopping spree". Honestly most people won't take the survey for a chance at something. Most other companies offer something of true value (Food places offer free small food items or a small discount, some stores offer a $$ discount on next purchase.)
I would suggest offer RZ points for a completed survey instead of the "chance" at a shopping spree. It would build value towards your brand (My Best Buy) and give customers something they can actually use. Obviously you can prevent abuse by limiting the amount of surveys per day/week/month that award points due to the requirement of having be attached to a My Best Buy account.
It doesn't have to be a lot, 20-50 points may be good enough per survey. Most companies are putting value in these surveys so this benefit would drive awareness as well.
The price match policy is already naturally setup to maintain customer loyalty to BB even at the cost of profit. But making a minor permanent change on the backend could actually turn price matches into something truly special for both Best Buy and the loyal BestBuy customers.
If a customer price matches a $150 item down to $100 then BB should auto issue a coupon which then rewards the customer for spending the $50 saved on a future purchase. The rewards scale should decrease the longer it takes for the customer to spend the $50 & the customer would have to spend at least the $50 to recieve any rewards. They should also get a larger reward base upon how much more than $50 they spend.
The customer should have 30 days to spend the saved amount before the coupon expires. So if they spend the $50 in the 1st 48 hours they get a bonus 5x mybb pts 6x if spending more then $50. Then 4x for the rest of the 1st week, 3x for the 2nd week, 2x for the 3rd & finally 1x for the final week.A cycle like this well promoted will give BB the edge in keep customers spending their money at BB.
Why does BB allow users to review items that haven't even been released? Take a look at the preorder games and most already have a few reviews. What is the point of that? User reviews are supposed to be a usefull tool for the consumer to judge if they want to buy something or not. When you allow reviews to be posted on something nobody possibly has any hands on time with you devalue the entire review and star rating system.
Dragon Age is a major multi-platform title from EA that will have multiple versions this October for PC, Xbox 360, Xbox One, PS3, and PS4. It's a perfect candidate for this promotion.
Please make the return policy so it is standard and one clear policy for everyone regardless of membership status.
Electronic items such as digital cameras with memory cards included in this due to the nature of memory cards, computers and tablets and other things should have a 45 day return and exchange period. Must have a picture to prove it is you returning and exchanging the item.
Non electronic items: The kind of the items that are low dollar such as cords and cables, wall chargers, camera cases, computer cases, tablet cases and other types of things that people buy and use, should also have a 45 day return and exchange period. With no picture needed as proof to return and exchange.
Please make it one clear policy for everyone. One standard policy no matter what your membership status is.
It needs to be a set standard for everyone.
You might even gain back custumers and gain new customers.
I know this may seem like an extreme idea at first but read through the entire post at least first please.
Similar to raptr where you earn gameplay points Bestbuy should have a similar libarary induction and I also think this would be a great way to integrate the digital library furthermore.
So pretty much how it works, us gamers do what we do best which is...wait for it...you got it! We do gaming. ALOT. So my idea is why not put this to good use?
-You have an option of a "digital library intergration" which is pretty much where you link the BestBuy digital library with the games you pruchased from bestBuy. So the more games you have, the more loyalty shown. To include both physical and digital copies on physical receipts a library code is generated. You enter this code in the library and you CANNOT download the game but it just lists that you do own this game and it was bought from Bestbuy. There could be then a program that BestBuy makes that as long as it's running it records the time a person plays (not idling of course, maybe somehow ti recognizes the mouse not moving? Not sure how you monitor that stuff not my area of forte.
-The second option is to download the program suggested in the first option and you can manually add games to the program where it has it's own library. It would still have to go out there though and confirm it was purchased from Bestbuy ( maybe somehow all of this would be hooked up to the mybestbuy program ) From here you can also do gameplay times.
So now the question you have is what do we get in return for gameplay points? Short answer: Certificate reward points that are added to the mybestbuy account or maybe a gift card that is sent out again those are sematics that only BestBuy could really decide the best tway to use.
I think there should be a ranking system.
-There wouldn't be a highscores so to speak but the more games you have purchased from Bestbuy the quicker your points can add up cause it shows loyalty to BestBuy. Just for the sake of an example if you play Batman: Arkham Asylum for 1,000 hours of gameplay. You may get a $25 gift certificate which would had been building froma certain time amount. But now let's say if you own 100 games instead of 10 games for example. You may get $40-50 gift certificate instead.
-I think this would be a great way as well to introduce the partner mall to people. These certificates could be used at these places or exchanged for usable credit at these partner malls via the links on the mybestbuy site.
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