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The community outrage is evident. Gamers club unlocked is bringing customers to stores to buy other things then just games, and a lot of customers are going to be lost if no action is taken. Please, bring back gamers club unlocked.
To whom it may concern,
I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.
I have been a member of Gamer Club Unlocked for years since it was first created. I bought all my games and gaming consoles at Best Buy. I am gamer who spends easily a thousand dollars a year on gaming. My savings of 20% off meant that I was able to spend more money on more game purchases from Best Buy.
Now that Gamer Club Unlocked it being terminated I have no other choice then to take my business to Amizon where I will be able to retain my 20% discount on gaming that allows me to purchase more games.
I hope the Gamer Club Unlocked becomes reinstated.
I've been a GCU member since the $120 days, and I happily renewed at $60. As a gamer, I buy a lot of games. GCU made me buy 95% of my games from Best Buy, instead of the original maybe 5%.
Like a lot of people discussing today, I ended up buying just about everything from Best Buy as a result. I went something like buying nothing at Best Buy for 5 years, to dropping Amazon and Gamestop almost entirely. You guys are clearly underestimating the loyalty it brought.
While clearly, giving it away for free with a phone trade in or making it $15 a year wasn't feasible, there has to be a price point where both parties are happy. I for one would be happy to pay $60+ a year for, since it's something no one else really offers.
I hope Best Buy reconsiders offering some sort of program, whether it's higher priced memberships, lower savings and broader categories, something. Because there will be zero reason for me to pick you guys over Target/Amazon/Gamestop after GCU.
This is one of the most utilized programs your company has ever produced, you shut it down without even warning anyone. You dont announce a replacement plan, Your own employees dont even know its shut down in stores. You got so much traffic to your website and store. If the program needed to be optomized, than do so, maybe even gather feedback from your customers on what they would be comfortable with. I think its a huge mistake, unless you have something even better planned, in which case it would have been much wiser to let your customers know first so they have something to look forward too, now everyone is upset with you guys and taking their business elsewhere. Bring back this program or give us something better please.
I've been a member of Gamers Club Unlocked ever since I first heard about it. Before GCU I never shopped at Best Buy, but because of it I've bought almost all of my video games from Best Buy ever since, even buying other media to gain further Best Buy rewards. Since the bulk of my purchases are video games, when my current GCU ends I'll no longer have an incentive to shop at Best Buy over just using Amazon Prime.
Hopefully your company will consider reinstating the program, even if it needs a higher membership price. I'd be willing to pay it to maintain the current program I am a part of right now.
GCU for elite and elite plus members?
10% off for elite and 20% off for elite plus?
GCU brought me in the door, now I have no reason to go to best buy anymore.
I have spent prolly over 10 grand at Best buy since I added GCU 3 years ago....up from maybe a hundred or two a year.
Just a few recent large purchases I made in the past year thanks to GCU bringing me in the door:
$2200 IMac 5k
$1400 Washer and Dryer
$1000 Sony 4k TV
Countless other TV's, Consoles, accessories, Movies, apple products (airpods, apple watch, etc), and of course plenty of games I would not have otehrwise bought.
I can understand plenty of people abused it, but those of us that dont will be lost as customers. I never even look at walmart, target, amazon, gamestop, etc anymore for anything game related since i bought GCU.
Sounds crazy, but 60 dollars a year is reasonable and worth it to the hardcore game buyers who buy a lot of games, and will ensure their business. As is, I'd be lying if I said once my GCU expired I wouldn't be shopping at gamestop instead, with 9PM game launches and no longer a price difference, as well as more convenient locations for me personally, or amazon, who currently still offers some sort of discount as well as having many other things available.
I would assume 15 bucks a year was losing you money, and that's fine, but I'd like to think customers like me - who have been elite members spending 2k~ a year for the past 3-4 years in a row - are still valuable.
To all it may concern,
I strongly urge Best Buy to consider revising and revamping their Gamers Club Unlocked program rather than ending the service altogether. As a gaming enthusiast, this program has differentiated Best Buy from other retailers by promoting an environment that both respects and rewards their members. If the program is not currently benefitting both parties (customers and corporate), I would advise management to consider the alternative solutions that are being posed in this forum to keep the program financially feasible (higher activation fee, reduction in discount). Removing the program altogether will have lasting repercussions that can never be reset and may prove to be Game Over for my business.
A Concerned Gamer
Recently, I've been looking for a media center computer and I've been looking at the Tiny/Micro desktop computers from Lenovo (M9 series), Dell (Optiplex) and HP (EliteDesk). For consumers there are also the Mac Mini and HP Elite Slice. These are similarly popular in business environments because of how much desk space they save and how easy they are to conceal. I think it would be adventageous for BestBuy to split these off into their own category when someone navigates over to the Computers & Tablets > Desktop & All-in-One Computers category. I had no idea that Best Buy even carried Tiny/Micro dekstops and had been looking for one directly thru the OEMs because they were buried and only came up after I decided to search for them by model specifically today.
a growing number of companies are offering various discounts e.g. senior citizen, veterans, etc. Understand senior citizens don't necessarily need discounts, but an Active Duty and Veteran discount would probable draw more customers and therefore more profit while helping us!
Most other websites will tell you exactly in what city/store an open-box or floor model, etc. item is located. On bestbuy.com this is not the case. You have to randomly guess zip codes and cities, and maybe you'll get lucky and find the city/store where the item is located. This takes too much valuable time. It gets even more tedious and annoying when you want to check several different brands of the item. My brother travels a lot. He can pick up the item for me, but I can't tell him where it's located unless I spend all day trying to find which stores have the item. As stated previously, I have to search random zip codes or city names and cross my fingers. Ugh!
Please change this ASAP! Even Sears will tell you where the open-box/floor model item is located. You can do better than this Best Buy.
At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so.
Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff.
I just ran into a brick wall when trying to price match a camera I found. The camera, via best buy, will have to be ordered online and delivered. It is not available in store. However, the price match required that the ritz camere store, where I found the camera $50 cheaper, be within 25 miles. Ironically it is about 45 miles away. They don't have the camera in store either. But, because the store was more than 25 miles I was not able to take part in the price match. Either way I have to order the camera online and have it delivered. There is not any real incentive to buy the camera at best buy if I can get the same product, from a reputable source, $50 cheaper. Has best buy considered looking at the price match policy to better reflect the expectations of online buying? If the camera were able to be picked up in store at best buy I could see the validity of not honoring the price match, but both would have to come via a shipment.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:
I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.
The 24/7 Elite customer service line is not helping anyone and only frustrating customers The line is limited to My Best Buy program questions only, which include the following as stated;
* Points Balance
* Reward History (Last 5+ transactions)
* Certificate Status
* Attach Missing Points
* Points needed to next certificate
* Spend needed to reach next tier level
Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning? All of these issues can be resolved during the day. The forums and moderators are already an excellent option to resolve anything related to these issues.
If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it. Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.
If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.
I'm not sure maybe I'm wrong. I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline. I'm assuming it is very costly to keep up such a service. I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.