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New Idea

Revive Gamers Club Unlocked!

Status: Acknowledged
by Thetanaman on ‎05-18-2018 10:01 PM

To whom it may concern,

 

I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.

Status: Acknowledged

I merged all of these ideas into the first idea on this since they were all one version of the same idea of bringing back the Gamers Club Unlocked program in one way or another. Thanks for sharing your thoughts on this. At this time we will not be bringing back our Gamers Club Unlocked program. Current members can continue to receive their benefits until their membership expires.

I commonly take a long time to make a purchase of large items and utilize the "save for later" feature.  Is especially use this for items that aren't critical to everyday life (i.e. my dream home theater).   It would be amazing to get an automatic notification when one of my "watched" items goes on sale because it might put me over the edge to buy one or all of the items.

 

 

Status: Tell Us More

I believe this idea has been posted in the past, but that was a while ago. Would anyone else like to see this feature added to our website? Make sure to vote for an idea if you like it.

Idea: post an email address where you can be reached.  I don't have the luxury of stepping away from desk during business hours to make phone calls. An email address is the most expeditious way to communicate. If it is not available, Idea #2:  remove the text you add at the bottom of my order page that says "contact us ... by email" - it's a waste of time trying to search for an email address that does not exist. 

Status: Tell Us More

Recently, I've been looking for a media center computer and I've been looking at the Tiny/Micro desktop computers from Lenovo (M9 series), Dell (Optiplex) and HP (EliteDesk).  For consumers there are also the Mac Mini and HP Elite Slice. These are similarly popular in business environments because of how much desk space they save and how easy they are to conceal.  I think it would be adventageous for BestBuy to split these off into their own category when someone navigates over to the Computers & Tablets > Desktop & All-in-One Computers category. I had no idea that Best Buy even carried Tiny/Micro dekstops and had been looking for one directly thru the OEMs because they were buried and only came up after I decided to search for them by model specifically today. 

Status: Tell Us More

I like this idea. Would anyone else like to see this category added for desktops on our website? Make sure to vote for an idea if you like it.

Veteran Discount

Status: Tell Us More
by RTW on ‎03-18-2018 12:22 PM

 a growing number of companies are offering various discounts e.g. senior citizen, veterans, etc.  Understand senior citizens don't necessarily need discounts, but an Active Duty and Veteran discount would probable draw more customers and therefore more profit while helping us!

Status: Tell Us More

As far as I know we do not plan on adding a Veteran discount benefit at this time, but I would like to hear from others on this idea. Make sure to vote for an idea if you like it.

At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so. 

 

Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff. 

Status: Tell Us More

Stop putting stickers on online orders

Status: Tell Us More
by yespick on ‎11-15-2017 10:53 PM
Multiple times now, I have purchased an item online, both for shipping and for in-store pickup. Every time, a large sticker is placed on the box. They are not easily removable and cannot be removed cleanly. On multiple occasions, these were gifts that had to be given with a big ugly sticker on it, or with the paper/adhesive left behind from trying to remove the big ugly sticker.

I’d this sticker is necessary, I’d like to suggest that your warehouses and stores be required to use removable adhesive. Thanks!
Status: Tell Us More

I'm pretty sure this has been suggested in the past. We are most likely not going to stop putting stickers on items we sell, but I guess it would be possible we could use removable adhesive. Would anyone else have any thoughts on this? Make sure to vote for an idea if you like it.

 

Make Open-Box Items Search EASIER

Status: Tell Us More
by cjules on ‎02-12-2018 01:30 PM

Most other websites will tell you exactly in what city/store an open-box or floor model, etc. item is located.  On bestbuy.com this is not the case.  You have to randomly guess zip codes and cities, and maybe you'll get lucky and find the city/store where the item is located.  This takes too much valuable time.  It gets even more tedious and annoying when you want to check several different brands of the item.  My brother travels a lot.  He can pick up the item for me, but I can't tell him where it's located unless I spend all day trying to find which stores have the item.  As stated previously, I have to search random zip codes or city names and cross my fingers. Ugh!

 

Please change this ASAP!  Even Sears will tell you where the open-box/floor model item is located.  You can do better than this Best Buy.

Status: Tell Us More

Would anyone else like to see us change how to search for open-box items on BestBuy.com? Make sure to vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:

 

  • No need to carry physical gift cards to store (just give the member ID or phone number to look up and use them)
  • No need to physically type the card number and pin at the time of checkout
  • Keep loading the card in my accounts section and use it as needed
  • No need to maintain physical card, remember which card has balance and eliminate chances of a misplaced card

I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.

 

Regards,

 

Hitesh

Status: Acknowledged

Last I heard back on this idea I was told they are looking into this. Given I have not heard back since on this I would assume we have decided not to move on with this idea at this time.

The 24/7 Elite customer service line is not helping anyone and only frustrating customers  The line is limited to My Best Buy program questions only, which include the following as stated; 

 

*  Points Balance

*  Reward History (Last 5+ transactions)

*  Certificate Status

*  Attach Missing Points

*  Points needed to next certificate

*  Spend needed to reach next tier level

 

Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning?  All of these issues can be resolved during the day.  The forums and moderators are already an excellent option to resolve anything related to these issues.  

 

If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it.   Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.   

 

If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.  

 

I'm not sure maybe I'm wrong.  I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline.  I'm assuming it is very costly to keep up such a service.  I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.

Status: Tell Us More

I truly hear where you are coming from on this, and I am curious if other Elite Plus members would like to see the services this team expanded? Make sure to vote for an idea if you like it.

Gift Cards!!

Status: Tell Us More
by rromagnole on ‎11-28-2016 08:24 PM

Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel.  You are missing out on HUGE opportunity.  I just used Amazon instead of Best Buy for this very reason.  I was able to go right to my balance without having th physical card.  GET INTO THIS CENTURY PLEASE!!  IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.

Status: Tell Us More

You aren't the first customer to make this suggestion, and I have to agree with you here. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

The "Privacy Dot"

What is it?

Very inexpensive to produce and a semi-consumable. Small black sticky dot that coveres camera on your phone (front/back or both depending on privacy level desired), tablet, wearable device, laptop, TV, child's phone or tablet, etc.

 

Why another camera 'cover'?

This one covers it all, nearly zero weight or profile, can be used on ANY device, can be different sizes or colors. Once removed it will need to be replaced (semi-consumable) and anyone can use it. Protect against identitiy theft, privacy invasion or predator / theif to confirm you are not at home, child device protection. Package in small amounts (most people have multiple devices with cameras built in) say 3 to a package for $1.99, driving more traffic when replacements are needed.

 

Geek Squad Branded... maybe even cheap launchpad for Geek Squad Branded Protection offerings (after all that is what we offer Smiley Wink). Surge protectors- power, USB, network, cable (coax), charging; Smart Sensors- water/moisture, heat/cold/freeze, door, window, power, light, dark, motion; speaker protectors, wire protectors to prevent damage, crimping, stress relief, pet attacks; Cooling pads/fans (technology & personal), eco friendly materials to draw away heat (#1 electronics killer); user protection- computer glasses (glare and blue light filtering), screen filters, touch screen ready gloves; Ear protection- noise cancelling headphones, radio/BT earmuffs, headphone beanie...etc.

 

Geek Squad Protecting You and Your Devices!

 

These are all very inexpensive to produce, can be used by nearly everyone and likely more than 1 sale per individual. Hope you find value here. Thank you

Status: Tell Us More

Would anyone else like to see us carry such an accessory? Make sure to vote for an idea if you like it.

Revamp price match

Status: Acknowledged
by kris340 on ‎04-10-2018 09:37 AM

I just ran into a brick wall when trying to price match a camera I found.  The camera, via best buy, will have to be ordered online and delivered. It is not available in store.  However, the price match required that the ritz camere store, where I found the camera $50 cheaper, be within 25 miles.  Ironically it is about 45 miles away.  They don't have the camera in store either.  But, because the store was more than 25 miles I was not able to take part in the price match.  Either way I have to order the camera online and have it delivered.  There is not any real incentive to buy the camera at best buy if I can get the same product, from a reputable source, $50 cheaper.  Has best buy considered looking at the price match policy to better reflect the expectations of online buying?  If the camera were able to be picked up in store at best buy I could see the validity of not honoring the price match, but both would have to come via a shipment.

Status: Acknowledged

Thanks for sharing your thoughts on our price match guarantee. At this time we will not be making any changes to our price match guarantee.

Option for physical rewards cards

Status: Tell Us More
by ProsephStalin on ‎09-25-2017 12:50 AM

I know that MyBestBuy rewards has gone digital now, but please please please let people go online or on the app and request a physical card. Maybe if you're an elite or eliteplus member even have a special one that thanks you and reminds you that you have a 45 day return policy. Why? I use it all the time (I'm an employee) and we have frequent flyers that I have to ask their phone number every time or they still have their old card and will never give it up. It takes the "do you have a rewards account with us?" Question out of a lot of my transactions if the customer is familiar with Best Buy. Enrolling customers with physical cards in store would slow the transactions down for sure, but if customers (and/or employees) want physical cards, I believe there should be an option. A Best buy employee told me that you can request a physical card online and I know I'm not the only person that was told that. I now know that this is not the case, if it ever was. Give us the option, please. If you could tie orders into that, that would also expedite the pick-up process (ID check would come with that of course and that may cause problems). Please consider, and make sure people can see these forum posts. I know that employees get asked for their phone number as well for transactions, and it would make it much easier on us, it would make the customers that want one satisfied and would expedite transactions for those that frequent Best Buy, thanks. 

Status: Tell Us More

Two-factor authentication for Website

Status: Tell Us More
by Lauriel on ‎12-17-2017 10:10 AM
How about implementing two-factor authentication for logging onto the Website. Seeing as the Website hold much sensitive data, as well as access to Rewards Points and the ability to make purchases with attached credit cards, I think the ability to turn on two-factor authentication to log on would be welcome by many.
Status: Tell Us More

Would anyone else like to see us implement this? Make sure to vote for an idea if you like it.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.

 

The Order 1886

Bloodborne

Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division

Scalebound

Rise of the Tomb Raider

Forza Motorsport 6

Crackdown

Quantum Break

 

Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

Allowing @Gamer Coupons to be used online

Status: We Did It!
by on ‎03-03-2012 12:22 AM

I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.

Status: We Did It!
@htz, thanks for pointing this out. It is correct that the coupons in the March 2013 issue can be used online. Thanks for all the input on this idea!
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