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Amazon(Amazon Prime required) and Walmart(Free to everyone but on select games) both offer this benefit to customers that pre-order a game. I think Best Buy should offer this benefit to paying @gamer unlocked subscribers or premiere silver members. This will help Best Buy gain more customers into @gamers unlocked and make it an easier decision to pre-order at Best Buy for those that don't live as close to a Best Buy for in-store pickup on release date.
Would be perfect to go with the Victory Can be Pre-ordered Promotion best buy is currently doing. Be first to pre-order, Be first to play it.
There are many like I that do not get involved in many ways just to buy items to get points and in the process are trying to build up there points for more expensive items.
In the process as example I am not rich but did manage to get to Silver membership, had a hard year and could not spend 2500 to keep my membership status and was reduced back to standared member.
Same applied with trying to save my points and they were taken away within a year.
I like many have used Best Buy for years with a loyalty to this store instead of doing online shopping elseware for the majority of our electronic shopping.
This is very cold hearted on Best Buy's part.
This needs to be changed to no expiration on our points or memberships of whatever statusit mightsit at that time.
I have lost many points and my now now longer membership of silver. I am so disgusted with this store that I am about ready to go elsewhere if this does not change soon!!!!
Granted hey have a great geek squad and black tie warranty unlike any other store but this does not make up for the losses of many points and membships for many of Best Buys members over the last few years dues to not all can afford to keep up the $2500 spending limit over a calender year.
This needs to be changed!
i used to buy alot of dvds from your store. recently i started replacing the dvd collection by buying movies to stream thus getting rid of the cluttler i have at home and easily accesing my movies. i have the same idea for you stores.
instead of having dvd's or blue rays , you guys should have movie cards for those titles.. as an example... i want to buy the sopranos season 1 . i would buy the card and use cinema now to input the validation code and get my show. you can even sell them online. give the client the option of the actual dvd or blue ray online or get instant access with your purchase . this way you boost your online sales, those who still want the dvds can get it and you can direct people to using cinema now instead of amazon or netflix.
The 60 price match/60 day return policy(upgraded from 45 days ) was one of the primary reasons I didn't mind impulse buying an item that may not truly be "worth" the amount I paid. This was a true benefit/perk of being a Silver member but now with the price match part being basically neutered by being limited to just 14 days & only available from BB/BB.com I see myself adjusting my spending completely.
In all fairness, I think I understand what the true problem(s) are RENTERS. A person can get a digital camera & use it on vacation, upload the pics & return the camera. Now BB has to sell the camera for at least 10% off as a open box item and that's just not fair. This can also be a problem with really big ticket items like TV's especially during the Superbowl. So why not adjust the return policy & add the restock feees to items that are high risk for renters to reduce this behavior altogether.
Number one since this perk is geared towards your "premier customer" base the $2500 spending requirement should already weed out alot of the renters anyways. You should also look at what the competition does & have exclusions for different items like the big ticket items so TV's, PC's, laptops, IPAD's should have the 14 day limit. If they go over the 14 days then the restock fee should apply or something along that line.
You could also charge a flat yearly fee that would negate restock fees but this would be a tougher sell since it's hard to predict the future unless a person is set on returning tons of unopened items. And come to thnk of it unopened items are the ones you should really be focused on.
There's definitely a middle ground that can be found on this issue which will keep RZ Silver members happy & protects BB frkm renters. I just comes down to BestBuy being willing to admit a mistep & make the right decision that keep good will strong.
Hopefully, this is the start.
Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.
Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.
I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.
I thinks it's been suggested before but a system update in general is probably past due.
Regarding Sony Ipod/Ipad Docking Speaker 200i
I shop at COSCO and bought over 7 large screen TV's over the past few years. Their return policy is legendary, and as a result I've bought without worry, and it seems everyone else has as well, as the store is always busy with people loading up. Stock is thru the roof. They also put a lot of thought into every product that they stock the store with. A good example is the Sony 300i speaker docking station for the ipad/ipod which I was able to buy at Best Buy for $214. My family members heard it, loved it and I went back to buy 3 or four more, and found it was sold out as a discontinued model.
Best Buy had moved on to the newer version which had a different jack no longer compatible with the older ipad/ipod, and millions of consumers still own those ipads, ipods. As I personally owned 2 ipads and 3 ipods with the older style jack, I found it incredulous that Best Buy would do something so stupid to discontinue a model that was easily selling out at each store, and replacing it with one that wouldn't be in demand until, lots and lots of the new ipads and ipod would have been sold, ie in about 3 years. Stupid, stupid, stupid, I thought, and I own 4800 shares of Best Buy, as well as shares of Cosco. Fortunately for me, I went to Cosco and found the Sony 200i speaker docking station for $150, and ended up buying four of em, and felt comfortable knowing I could return them anytime if I had got too many, not that I would need to as each family member loves it. Funny that Cosco would stock the cheaper version, Sony 200i, which was essentially the same as the 300i without the tuner, which sounds just as good, and cheaper.. Clearly, COSTO put some thought into what it put on the shelf, and continues to put in their limited twice the size of Best Buy BOX.
It's not the big box concept, Cosco is HUGE!!!. It's the thought put in by competent management, excellent customer service, and part ownership by everyone in the company that make Cosco a success. Best Buy would do well to go shopping at Cosco, and learn something. It's like American Airlines taking some pointers from Southwest.
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
Brand Shops work for some sectors of retail and in others they really don't make since. Take JCP for instance, I hated when they converted it from traditional apparel to this new "modern" retailer that Ron Johnson wanted it to be. The reason why is you used to be able to go into JCP and go to Mensware and you had shirts, pants, etc. In this new Brand Shop setup you have to know what "sub-brand" you're looking for, which something tells me there's a price game involved like putting the more expensive brands in more prominent locations and it actually makes it much harder to price compare. Imagine if you came in to buy a camera and you had to go to the Sony brand-stand and to compare it you had to jump over to the Samsung brand-stand and the Canon brand-stand - after a while it just creates a really frustrating experience.
Secondly, vendors in-store should go. On weekends, it seems like there's more vendors then there are Best Buy employees, which I'm sure Best Buy loves because they save a ton of money on labor, but it's really a bad image for Best Buy, considering they are "supposed" to be there to train employees and educate customers. The problem with this is most of these vendors are going to say whatever they need to say to land their sale and make their commission. Try asking a Direct TV rep what they think about AT&T, Time Warner or Dish - OR - a Sony camera rep what they think about a Canon? The bigger underlying issue that I've noticed is that customers don't realize they are talking to a vendor from XYZ company. So when they ask why the Canon with higher MP is cheaper than the Sony, they don't realize they're talking to a Sony representative that is going to try his/her best to spotlight their product's features over the Canon and not-surprisingly if you pulled sales data for the weekend I'm sure you'd see an unusal spike in Sony camera sells, etc. Nothing against Sony, I have their cameras and TVs but using them as an example.
On a larger scale the problem this creates is there's really no need to have as many Best Buy employees at that point. Why blow money on labor when you have vendors paying for real estate in your store and providing the labor? You really just need the blue shirts to run the registers at that point. This will mark the beginning of the end for Best Buy though because you will no longer be able to get unbiased, HONEST advice. For instance, the HTC One has been hailed as one of the best Android handsets on the market and the S4 was polar opposite from most professional review sites (i.e. Tech Radar), however the Samsung representatives in-store are going to play to all of the biases that have been created against HTC like the Sense interface sucks (which has actually been revamped on the One BTW), the battery is terrible, etc. to better spotlight their product. Think that's ridiculous? Check out what's happening to Blackberry! The Z10 was one of the best professionally reviewed smart phones and a lot of the ideas on it are fresh and intriguing yet many reviewers note it may be too little too late and thus employees talk customers out of it and into "trendier" handsets like an S4, iPhone, etc. The Z10 has PRACTICAL features that you can actually use like separate profiles for home and business use so you don't have to carry two phones. Samsung phones you can touch together to share things (which I know a lot of people with S3's and S4's and I have yet to see them use that feature once).
So are brand shops a bad idea? For a store like Best Buy it depends on how they were implemented. I've always liked Best Buy's traditional approach of being more departmentalized. Cameras are all in the cameras area and Best Buy could use their new connected stores' runway tables to spotlight integration for specific brands. I think having a store with like 10-15 vendor stores within it would create a flea market/farmer's market find of atmosphere similiar to that of Niemen Marcus.
This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.
The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.
If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.
If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.
If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%
This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.
Please consider putting a new link called "My BB Store" or something similar in a prominent location on the main page. It would either take the individual to the details/hours, etc for their preferred store or take them to the spot where they select one. I find that hainvg a preferred store selected is valuable, but having to dig for it + the details I want is frustraing. This feature can add to the loyalty factor but again is frustrating if we have to dig around for it. Thanks for listening.
Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.
Casio has already pubilished tr150 and tr200 for several months, and they will release the new tr cameras on May 30th, 2013. Lots of my friends really want to buy these cameras, but they cant find them in best buy or any digital store in Canada. Could Best Buy provide this series of cameras? Plz
@Gamer is a great magazine with great coupons & it's come along way from where it started but there's no reason to get stale/complacent.
Because of the limited # of coupons(8) whole systems get completely ignored & others are severly limited but BB sells all the systems so it makes no sense not to promote them all. My solution is simple
1-Increase the total # of coupons to 18-20.
2-Make sure there's a coupon that can attract any gaming customer so they feel there's value ever month even when there's a month that they're not interested in anything.
3-Expand the coupons to deals for systems(Hardware) to help spur more GCU memberships.
Here's an sample monthly breakdown
3-4 Coupons dedicated to present gen HD systems(PS3/X360/Wii)
3-4 Coupons dedicated to new gen systems (WiiU/PS4/X720)
3-4 Coupons dedicated to PS Vita handheld(this will help increase sales of the vita & software)
3-4 Coupons dedicated to 3DS handheld
3-4 Coupons dedicated to PC games(severly overlooked segment in GC/GCU)
3-4 Coupons dedicated towards used games, accessories, "other" gaming related items & consoles.
You also might wanna consider added a "special" coupon that can be used universally w/an extended valid period or doesn't expire at all. This will give value to previous outdated mags full of expired coupons which will just get recycled. Just make sure the coupon has deals that are not offset by the $5-$10 mag price.
An idea to save space in stores and create a better buying environment while adding more product choices. What about having book, music and video kiosks to browse, sample and buy/download in-store? Dedicate an area in store buy creating a cafe-like area where people could browse digital media via kiosks/tables. People could dock their devices and use high-speed connections they may not have at home to download to phones and/or tablets. Have a deal with a service like iTunes/Amazon/Spotify/Google to sample content and buy using their store accounts.
I think it would be good if Best Buy online would have a signup for products that are listed as Sold Out Online when they come back. When I am looking to buy one of these particular products I keep a book mark to it. But the drawback is if I don't check everyday it might only be back for a little while.
Now, I see the Wish List feature. Will the Wish List perform this?