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I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:
I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.
I went to purchase some iTunes gift cards today since they were having a sale and I found out I had reward certificates to use so I went to apply them only to get an error message that they can't be applied. This seems silly, as in the past, I've been able to apply reward certificates towards iTunes gift cards. It just seems like this whole "Elite" rewards program is becoming less and less rewarding by the day and I really do fear that you're going to end up running away all your loyal customers because it seems like everything you do is about maximizing benefits on your end while mnimizing them on ours (like taking up the number of dollars you have to spend while reducing the number of days for returns, etc. etc.). I really don't have anything else to use these points on and I already reedemed them so now I feel like I'm at somewhat of a loss.
I know this idea has been listed before, but I am asking for it again. There has to be a way to have a Media Club that makes money like Gamers Club does. Pre-order with In-store pickup to your local desired store would also be welcome to heavy media consumers, especially when they buy the high end media types. This should also help with knowing popularity and possible inventory needs.
My spouse goes to Best Buy every week for music and movies has for years. Best Buy has serious issues with keeping these sorts of customers happy. Buying on line has produced 100% broken CD/DVD/BlueRay/4K/3D disk cases from Best Buy delivery, therefore he will not buy on line (also mentioned on this site by someone else the idea to have better packing). You can't order for in-store delivery either, the app will only point you to stores that have the item you want many miles away from where you are but will not let purchase for pickup to your desired store. You know what happened next? He went across the street and bought the items from Barnes & Noble. I would say that is happening a lot.
I have to hear every week about the failures of Best Buy in this category. Either Best Buy competes in this space orget out, but this cannot be the standard. We buy highend Magnolia gear which we cannot get any media to play on any of it at Best Buy, very, very frustrating. Please Help!
While this has not affected me yet, I understand that GCU terms and conditions limit purchase of a specific game SKU to three per year. I agree this is reasonable to keep resellers from buying up games and reselling them at full price, however, I will sometimes buy games as gifts, or I may trade a game then decide to rebuy later on. I would certainly not want to have my GCU canceled and my reward points taken away if I would happen to exceed three of a given SKU. Therefore, I ask that BB implement something that warns a GCU member if they are about to exceed the limit and, if so, provide the option to purchase the game without a GCU discount. I believe this allows BB to accomplish its goal of avoiding resellers while not punishing GCU members for oversights on their part.
I am BEGGING you....Please hire a team of mod setters comprised of individuals that have actually worked in retail. When I left the store today (without the item I was looking for), my husband called and asked me to pick up another item. My response was "I would rather run over my own head with the car than go back in there". In 30 years of retail I have never seen such a mass fail as the layout of your store. Computers on one side of the store, graphics cards on the complete opposite side paired with (maybe sound cards?)...headphones. Not even near the computers! Couldn't even find sound cards. The entire layout needs to be reworked remembering that not everyone that comes in is a tech person. sometimes it's a non techie trying to be nice to a loved one.
I remember a time when it was laid out like that. Although I am completely out of my element in tech stores, at least then I wasn't boderline suicidal from frustration when leaving. For now, my hubby will just have to order everything from Newegg.
There are currently 54 pages of ideas and growing. The most common problems i see are (1) the same ideas get posted over and over again - i.e. adding My Best Buy Rewards to Apple Wallet/Passport and (2) Idea X just overall lacks organization. What I'm envisioning is like more of a knowlege base kind of system - where users can type in an idea and then it checks that against a database of previously submitted ideas -- if you're ever been on a company's tech support site, this is very common, so you may fill out a form and it'll ask you what your question is and before it gets submitted (this is key) and posted, it uses bots to search and suggests similar questions that have been asked in the past. If your question is not listed, then you have the option of submitting your question anyway.
Best Buy really needs a system like this for Idea X. It would make it easier to merge similar ideas and combine the votes (this is why a lot of ideas don't get enough votes by the way -- no one's going thru 54 pages of Ideas and seeing if they've been previously suggested and similarly no ones going back and combining like ideas and merging the votes so a lot of ideas just go by the way side even though they're reoccuring and with combined votes would have a lot more traction). Outside of that, you'd also be able to see if an idea has already been completed and/or if it's something where there's already a policy or procedure in place for it, it could point you in the right direction:
Here's an example (using an idea I've previously submitted):
I type in the idea "Best Buy should price match Mac Mall and Adorama" it would search find ideas that contain the phrases "price match", "andorama" and "mac mall" (sorted by most hits from keywords provided to least) and suggest that this idea already exists - so I could up vote it; other options would include viewing the current price match policy and other questions that may contain some of the keywords but not all -- i.e. "price match", "andorama" and "mac mall" -- and I would have the option of submitting the question anyway if I didn't want any of those other options.
A great benefit for the Elite Plus / Elite members would be to give us the first opportunity to purchase the Oculus Rift.
Perhaps on release day:
Elite Plus can purchase from 8-9am first.
Elite can purchase from 9a-10am.
Everyone else can purchase after 10am.
This is a high demand product, and it would be a simple way for Best Buy to give loyal customers a perk that costs the company nothing!
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
I remember a time when being a Best Buy rewards member was...well rewarding. Nowadays, outside of extended returns (which lets be honest, your most loyal customers probably aren't your frequent returners) and expedited shipping (which a lot of your rewards customers are probably frequenting stores more than online), there's not a lot of benefit to being a rewards member anymore.
A few ideas: (1) Bring back 10% off coupons - I can't remember the last time I got a 10% off coupon, but I used to get those in the mail or email and even though I don't need anything, I would venture out to Best Buy to see if I could talk myself into anything, which brings me to: (2) Have an Elite/Elite+ Rewards member night. I've suggested in the past that you could double this up and help stores move EOL, clearance and open box by giving members a 10 additional off coupon for whatever the price of the item currently is. And don't make it one of those things where there's two pages of exclusions either. When Elite/Elite+ rewards members spent thousands of dollars in your store to become rewards members you weren't trying to limit that all that much. And most rewards members (at least that I know) have been Elite/Elite+ rewards members for years.
The reason for this is simple - in a lot of cases, I purchase from Best Buy because I hate waiting. I could go online, but its still a few days wait and life is short. However, there's still the issue of tax. So if someone has a better price and does not charge tax, then it becomes a question of can I wait and the answer depends on how much total I'm saving - if it's $50-$100+ when its all said and done, my loyalty tends to waiver a little is all I'm saying.
One feature that I've really grown fond of in a few retail apps is the product locator. For instance, when I was at Home Depot, it would tell me that X product was located on aisle K12. This would require Best Buy to create an aisle system and label them visibly but I think it could work wonders in increasing customer satisfaction, especially in scenarios where stores are trying to cut back on labor and are just plain under-staffed. If you wanted to take this idea a step further, you could even try piloting iBeacons, so not only does the app know where you are in the store, but it could also tell you about products in the area that you're in - for instance, if you were in the routers area, it could offer to compare some of the best-selling (or best-rated) routers. Or send you a smallquestionnaire (i.e. how big is your home, how many devices, what do you use your internet for --browsing, streaming, etc). to at least narrow down the selection a little. Once again, this would allow you to save on labor cost without compromising on the customer experience necessarily. Another key component of this would be advertising. A lot of stores that do this heavily advertise it around the store so that customers know to download the app too, which in turn drives traffic and downloads to the app, creating a new channel for interaction with your customers while they're in your stores.
Thanks to Gozinta for this idea over in the forums (link here).
I'm already a Gamers Club Unlocked member, but without fail every time I try to add a game to my cart I get this prompt.
This would be such a simple coding change and it would streamline the process so much.
The code would check If a user is already Gamer Club Unlimited, don't ask them to buy Gamers Club Unlimited.
It would also be nice in the cart view if GCU membership and discount were more prominently displayed.
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6
Best Buy should update their iOS app to support Apple Wallet. Everyone with an iPhone has a built in app called "Wallet" that you use to store all your store cards, debit cards, insurance cards, etc. A lot of retailers like Dicks, Express, Starbucks, Walgreens, Auto Zone, Kohls, 7-Eleven, GNC, Staples, Lowes, and others support it. And it would be great if Best Buy could support it as well.
Here's more info:
I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join.
I've preordered two collector's item games from Best Buy thus far.
The first was Mega Man Legacy Collection: Collector's Edition; when it arrived, the box was badly smashed. Luckily for me, this didn't sell out immediately, and they were able to get me a replacement that was in much better condition.
The second was Bravely Second: Collector's Edition; when it arrived, the box wasn't smashed or dentend, but there were clearly visible scuff marks along the bottom of the box. I'm really out of options here, I have to either live with it or go without entirely to get a refund.
Now I understand that the reason Best Buy uses minimal packing is because it saves on shipping- and you DO actually pass those savings onto us. However, there are times I'd rather spend a bit of extra money to ensure my item gets here in pristine condition- granted, I wouldn't bother with a five dollar DVD or the like, but when I'm spending money to get a collector's item, it matters.
As such, I'd like to propose that you offer an enhanced packing option- allow us the choice to pay a bit more money to ensure there will be a little extra room in the box, as well as some styrofoam peanuts or bubble wrap to provide better protection while the items are enroute.
A rewards program that is actually worth something. The rewards expire in like 60 days. I just had a $60 rewards certificate expire. It's crazy. Most rewards programs I have don't have an expiration period of less than a year. It makes me not want the credit card and not want to shop at Best Buy. Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon. So, it would be nice to at least have a rewards program that made me want to shop at Best Buy. It actually is more frustrating than not having a rewards program at all. Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days? Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.