By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea

I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:


  • No need to carry physical gift cards to store (just give the member ID or phone number to look up and use them)
  • No need to physically type the card number and pin at the time of checkout
  • Keep loading the card in my accounts section and use it as needed
  • No need to maintain physical card, remember which card has balance and eliminate chances of a misplaced card

I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.





Status: Tell Us More

I think this is a terrific idea. Who else would like to have this option? Please remember to vote for an idea if you like it.

A great benefit for the Elite Plus / Elite members would be to give us the first opportunity to purchase the Oculus Rift.


Perhaps on release day:

Elite Plus can purchase from 8-9am first.

Elite can purchase from 9a-10am.

Everyone else can purchase after 10am.


This is a high demand product, and it would be a simple way for Best Buy to give loyal customers a perk that costs the company nothing!

Status: Tell Us More


Thanks to Gozinta for this idea over in the forums (link here). 


I'm already a Gamers Club Unlocked member, but without fail every time I try to add a game to my cart I get this prompt. 



This would be such a simple coding change and it would streamline the process so much.  


The code would check If a user is already Gamer Club Unlimited, don't ask them to buy Gamers Club Unlimited.  


It would also be nice in the cart view if GCU membership and discount were more prominently displayed. 



Status: In Progress

I did hear back on this and we are aware of the issue. The appropriate business team is working to resolve this, and once this is resolved I will post back to this idea.

Shopping used to be fun, but now with Shopping Online with Store Pickup I feel like I'm going through airport security every time I go to pickup a pre-order.  Even though shpping on my cell phone with the app is great, the Airport Security feel of Store Pickup kills the excitement and fun, especially when a 19 year old customer service associate doesn't smile and looks at you as a potential theif rather than a customer, asks for your ID, credit card, and phone number (and if you forgot your Best Buy credit Card a fourth step of entering your Social Security Number).  And most times there is a fifth step when they ask you to verify the specific items you've ordred. 


If the government can come up with Precheck and Global Entry, can't BestBuy come up with something to streamline things for their freequent customers to make shopping fun and easy again.  I love the app and reserving new things, but hate going through the pickup process with it's endless checks making it seem like you are a potential theif every time rather than a frequent customer.  It was so bad the last time, I simply walked straight to the other desk and returned everything I just picked up because I felt what I had done must be wrong if so many steps were in place to prevent buying and picking up new stuff from BestBuy.   


I suggest the following.  If I can use my thumb to unlock my smartphone, shouldn't it be possible to for me to do the same to verify me as a frequent and trustworthy customer, saving me the humiliation of being treated as a potential cheater every single time I try to buy and pickup good? 

Status: Acknowledged

While I'm grateful for your feedback, for the security of all of our customers, I don't foresee that we will be making changes to our in-store order pickup procedures.

Points need to be assigned for purchase made using Best Buy gift card, not for buying the gift card, since best buy gift card can be purchased from other stores or website other than best buy.

Status: Tell Us More

I can't deny you have a valid point here, and I would be interested if others felt the same way? Make sure to vote for an idea if you like it.

Stock Crucial Memory Products

Status: Acknowledged
by alexh3791 on ‎05-05-2016 04:19 PM - last edited on ‎05-06-2016 06:03 AM by Social Media Specialist Social Media Specialist

I'd really like to be able to buy Crucial's memory products from Best Buy, especially their SSDs. Even if they were online-only, that would still be great.


I'd like to buy this range of SSDs: {removed per forum guidelines}

Status: Acknowledged

I'm always in favor of offering the greatest variety of product options. Would anyone else like to see Best Buy carry Crucial products? Please remember to vote for an idea if you like it!

Option for better packing.

Status: Tell Us More
by MarioFanaticXV on ‎04-15-2016 04:25 PM

I've preordered two collector's item games from Best Buy thus far.


The first was Mega Man Legacy Collection: Collector's Edition; when it arrived, the box was badly smashed. Luckily for me, this didn't sell out immediately, and they were able to get me a replacement that was in much better condition.


The second was Bravely Second: Collector's Edition; when it arrived, the box wasn't smashed or dentend, but there were clearly visible scuff marks along the bottom of the box. I'm really out of options here, I have to either live with it or go without entirely to get a refund.


Now I understand that the reason Best Buy uses minimal packing is because it saves on shipping- and you DO actually pass those savings onto us. However, there are times I'd rather spend a bit of extra money to ensure my item gets here in pristine condition- granted, I wouldn't bother with a five dollar DVD or the like, but when I'm spending money to get a collector's item, it matters.


As such, I'd like to propose that you offer an enhanced packing option- allow us the choice to pay a bit more money to ensure there will be a little extra room in the box, as well as some styrofoam peanuts or bubble wrap to provide better protection while the items are enroute.

Status: Tell Us More

Would anyone else like to see this as an option when ordering on Make sure to vote for an idea if you like it.

Demote Button for IdeaX

Status: Tell Us More
by Valued Contributor on ‎03-30-2016 12:17 PM

One of the professional forums I utilize for my work has an idea group where registered users can submit ideas for upcoming versions of the GIS software that we use.


Each user who reads the idea has three options.

1. Comment

2. Promote

3. Demote


The demote button is used to signify that a user does not approve of an idea.  It is a good way for the modertors to get a feel on a trending idea.


It is set up so that you can only promote or demote. If you have done one or the other you can change your vote.

Status: Tell Us More

Interesting. Would anyone else like to see this option on IdeaX? Make sure you vote for an idea if you like it.

Better rewards program

Status: Tell Us More
by vincecndla3 on ‎01-22-2016 04:32 PM

A rewards program that is actually worth something.  The rewards expire in like 60 days.  I just had a $60 rewards certificate expire.  It's crazy.  Most rewards programs I have don't have an expiration period of less than a year.  It makes me not want the credit card and not want to shop at Best Buy.  Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon.  So, it would be nice to at least have a rewards program that made me want to shop at Best Buy.  It actually is more frustrating than not having a rewards program at all.  Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days?  Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.

Status: Tell Us More

Thanks for your thoughts on our My Best Buy program. Would anyone else have any thoughts on this idea? I should point out that we do match lower prices found on Amazon. Make sure you vote for an idea if you like it.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.


FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop


Lightning Returns Final Fantasy Xiii




Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
20% discount off video game accessories for GCU IMO so this savings would pretty much ensure BB gets the sale. Other retailers & BB do run 10%, 15% & 20% off a few times per yr but it seems like the item(s) you may need/want haven`t broke yet. Or there`s SE/LE that you`re willing to pay for but the promo isn`t in effect.
Status: Acknowledged

I did finally hear back on this one and we will not be moving forward with this idea.

Customers should be able add products that they want to purchase into a queue and then have open box/refurb option sent directly to their email or a mybb section in their accounts. This will allow non local stores to sell though stock to customers outside their local shopping areas.
Status: Tell Us More

I really like this idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

I'm pretty sure I spend more then the ole' 3,500$ per year for Elite Plus status. I think another Tier maybe in the 5,000$ range would be great for both sides. The consumer would get maybe 1, or 2 extra beneifits on top of the others like Free Acess to Gamers Club for that year. Free 1yr Subscription to @gamer Magazine. Point's for Financing *Only for 6 months 249$ and under Financing. 1 Day shipping. Best buy will get more revenue out of the continued purchases beyond the normal 3,500$ from consumers. I believe alot of customers will work toward the benefit's of 1 Day shipping to even increase the amount needed for this top Tier. Also Elite and Elite plus names could be renamed with the final 3rd Tier as the Elite Gold, Diamond, Elite.

Status: Tell Us More

I believe a similar idea was posted in the past and it didn't get much traction. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

I like buying gift cards to purchase video games online, but in doing so I miss out on double points as a Gamers' Club (Unlocked) member. I propose that when a member purchases games with a gift card, they get points. For example, if I bought a $50 gift card and used it to get a $50 game, I would receive two sets of 50 points, as opposed to the 100 points I would receive if I were to just buy a $50 game with cash. I don't think Best Buy would be losing anything in this situation.

Also, I would like for GCU's 20% discount to stack with price matching. I can understand this idea being rejected, as it could actually cause Best Buy to lose money, but it seems unfair that GCU members do not have anymore benefits than a normal GC member when price matching.
Status: Acknowledged

I hear where you are coming from on this. We are always reviewing how our rewards programs work, but I doubt we would ever allow price matching and Gamers Club Unlocked discount to be combined.

There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.


The Order 1886


Uncharted 4

Kingdom Hearts 3

Metal Gear Solid 5

Borderlands The Handsome Collection

Just Cause 3

The Division


Rise of the Tomb Raider

Forza Motorsport 6


Quantum Break


Status: Acknowledged

The gaming team does review these requests, but I should say that it is not exclusively up to us as to what titles become part of this promotion, and often times it is up to the developer as to which titles become part of this promotion. Thanks for all the input on this idea.

Normally when you guys have done one of these promos it typically is something like 'trade in a 360 or PS3 of X model for $Y off an XB1 or PS4'. Usually the promotion is run where it is $X for the console and a coupon for $Y off the console.


But what about last gen games? How about adding to one of those promos where those games now are worth more than $.25-$1 apiece(and no I don't mean $2 apiece Smiley Tongue )?


Because right now I have a triple digit backlog on the last gen systems, but if I 'upgrade' I'd like to get something decent for those games while moving onto the new hardware. 


So how about it? Yay? Nay?

Status: Tell Us More

Would anyone else like to see us run a promotion like this? Make sure to vote for an idea if you like it.

This past Black Friday, I had over $30 in pending points that I really would have liked to use on my purchases, and I'm sure I'm not the only one. I undertand that BB makes you wait for your points to be redeemed so that people don't just use rewards points and return the item. But that wait time is very inconvenient for people like myself who barely ever return anything. Loyal customers should have an option to speed things up.


I think it would be great if had an option that allowed you to forfeit your return/exchange privileges for certain items in exchange for redeeming your points faster. Every time you make a purchase and it shows up on your BB account, you should be able to click an option that gives you your points instantly, but also doesn't let you return/exchange the item. 


Best Buy already has something similar built into their policy: when you open a product, you forfeit your return privileges (though you can still exchange). I think for this idea, exchanges should be excluded too, just so people don't abuse the system. I also think this should be an earned privilege, so that's why I said Elite & Elite Plus only.


I think this would be a HUGE improvement, and would make me shop at Best Buy much more and other stores much less. This past BF, there were a good number of items that I purchased at Target instead of BB because Target's 5% Redcard savings were instant. Had my pending points been available to me instantly, Best Buy would have been the only place I shopped this Black Friday.


Really hope you strongly consider this Best Buy!

Status: Tell Us More

I believe this idea has been posted in the past, but I do find it an interesting idea. My feeling is there might be some sort of consumer protection law that requires us to have a return or exchange period for every purchase. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons


Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.







Status: Under Review

I have forwarded this idea onto the business team for review.

Sale alerts

Status: Tell Us More
by Boberthavok on ‎09-28-2015 08:57 AM
How about adding an option for users of the website or app to choose to add there email or cell number to be tested and be alerted when an item you are looking to buy goes on sale.
Status: Tell Us More

I like this idea. Would anyone else like to see us move forward on this idea? Make sure you vote for an idea if you like it.

Additional Gamers Club Unlocked Benefits

Status: Acknowledged
by htz on ‎02-24-2014 12:25 AM
  • At least 1 exclusive video game related deal of the day per week.
  • Exclusive preview of upcoming sales/promotions/deals per week or month.
  • Special coupon on your birthday.

I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join. Smiley Happy

Status: Acknowledged
We will not be moving forward on this idea.
Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In