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I'm pretty sure I spend more then the ole' 3,500$ per year for Elite Plus status. I think another Tier maybe in the 5,000$ range would be great for both sides. The consumer would get maybe 1, or 2 extra beneifits on top of the others like Free Acess to Gamers Club for that year. Free 1yr Subscription to @gamer Magazine. Point's for Financing *Only for 6 months 249$ and under Financing. 1 Day shipping. Best buy will get more revenue out of the continued purchases beyond the normal 3,500$ from consumers. I believe alot of customers will work toward the benefit's of 1 Day shipping to even increase the amount needed for this top Tier. Also Elite and Elite plus names could be renamed with the final 3rd Tier as the Elite ...ie Gold, Diamond, Elite.
There needs to be a better system for beta codes/keys. The email way is more of a wait and see if you preorder close to the launch of the beta. I think moving the codes to the Digital Library after a preorder purchase for online orders is a better and more organized way of keeping track and also to keep traffic down during the time of a beta. Most people have unorganized email accounts and some emails get blocked, moved to spam, or deleted altogether. Moving the codes to the Digital Library almost seems to easy.
A rewards program that is actually worth something. The rewards expire in like 60 days. I just had a $60 rewards certificate expire. It's crazy. Most rewards programs I have don't have an expiration period of less than a year. It makes me not want the credit card and not want to shop at Best Buy. Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon. So, it would be nice to at least have a rewards program that made me want to shop at Best Buy. It actually is more frustrating than not having a rewards program at all. Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days? Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.
This past Black Friday, I had over $30 in pending points that I really would have liked to use on my purchases, and I'm sure I'm not the only one. I undertand that BB makes you wait for your points to be redeemed so that people don't just use rewards points and return the item. But that wait time is very inconvenient for people like myself who barely ever return anything. Loyal customers should have an option to speed things up.
I think it would be great if BestBuy.com had an option that allowed you to forfeit your return/exchange privileges for certain items in exchange for redeeming your points faster. Every time you make a purchase and it shows up on your BB account, you should be able to click an option that gives you your points instantly, but also doesn't let you return/exchange the item.
Best Buy already has something similar built into their policy: when you open a product, you forfeit your return privileges (though you can still exchange). I think for this idea, exchanges should be excluded too, just so people don't abuse the system. I also think this should be an earned privilege, so that's why I said Elite & Elite Plus only.
I think this would be a HUGE improvement, and would make me shop at Best Buy much more and other stores much less. This past BF, there were a good number of items that I purchased at Target instead of BB because Target's 5% Redcard savings were instant. Had my pending points been available to me instantly, Best Buy would have been the only place I shopped this Black Friday.
Really hope you strongly consider this Best Buy!
I noticed for this year (again) Best Buy offered free 2 day shipping to ALL customers. Can this be changed next year since I spend $3500 a year to receive such a perk? This should be changed to free next day or Express shipping for all elite plus / elite members. I just don't see how a perk such a free expedited shipping is given to all customers and those who actually spend $3500 dont receive bonus points or free next day shipping. I hate to say this isn't "fair" but truly it isn't. I hope other Elite members agree for some sort of change or a much higher perk for Elite members such as 5X the points on all purchases or allow for free next day shipping. merry christmas!
So once in awhile ill get email saying if i pre-order a certain movie (aka Mission impossible 5 & fantastic 4), you get a free cinemanow digital copy to watch right away.
As i just signed up for cinemanow because of this, i was looking on the site for other movies i could pre-order and get digital copys of right away. Unfortunally there is no section for this, i went threw so many pre-order movie section but couldnt find anything in there either.
You should make a section in the movie section for pre-orders that come with free cinemanow digial copys so that people will know what ones they can order and watch right away.
A great example of "if it ain't broke don't fix it" - Best Buy had a GREAT infastructure in place and decided - hmmm well that's not complicated enough and changed it in the most bone-headed of ways:
You could go to stores.bestbuy.com and type in your zip code and from there select the store cloest to you and see that store's "home page." From there you could click on "Clearance" (new items, discounted because discontinued) -or- "Open Box Items" (returns/exchange) and shop by category (i.e. laptops, TVs, etc.) or Brand (i.e. Apple, Microsoft) for THAT store. If you wanted to search multiple stores within a radius you could click the "Multi-Store" link at the top of the page and the same filters would reply.
There's only a link to Best Buy outlet. You have to click on open box at the bottom and you're taken to a webpage with ALL open boxes (with no specification to geopgrahy so you may be seeing all open items across the country). When you find the item you want open box, you click on buying options and then put in a zip code and then it refreshes to narrow down the search to your area. In my case, almost every time, the open item popped up in a store in the city, but nowhere actually near me or the two stores I frequent here.
I LOVED being able to go in and search for deals for the store that was down the street for me. I would frequently check for LG TV's or Apple laptops and it was easy to do. Sometimes too easy and I would impulse buy (I bought Kindles they had for over 50% off for gifts just because the price was great and the store down the street had them in stock). With this new system, it complicates this A LOT and I think you're going to find yourself stacking up open items because internally, stores don't do a lot to advertise and move open items. For example a store in town that I frequent had over 40 open item laptops. Another store was closing so they transferred ALL of these laptops to that store. At last check they're almost at 30 again and the other store has officially closed so they can't send those out - they're stuck with them. Under the new system you're not going to benefit from a customer that sees an $899.99 laptop for $499.99 because unless the person is SPECIFICALLY looking for that item and wants to go thru all the work of narrowing the search down by zip, they won't ever see it.
This was a HUGE step in the wrong direction.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6
It occurs to me that many customers lose their pre-orders of games and other products because they use a debit card or some such and they have insufficient funds in their account when Best Buy goes to charge.
To this end, perhaps the programers could build in an auto email alert to send out to pre-order customers 7 days prior to release informing them that in the next week Best Buy will be charging their account and that they should insure they have sufficient funds. And that if they do not their order may be canceled.
I look at the forum regarding all the Pipboy cancellations and I am willing to bet that nearly 100% of them are becuase customers do not have sufficient funds.
Please look in to revising the Order Status / Order History page of the site. The current structure is extremely user unfriendly. I place a lot of orders on BBY.com (154 in the past 12 months thus far), and a lot of them are pre-orders. Since the individual product pages don't give me any indication of whether or not I have already ordered an item (like Amazon product pages do - another bit of functionality I'd love to see BBY add by the way), I spend a lot of time sifting through orders on my Order Status / History page. In its current form, I have to open every single order just to see the items that are in it.
In its current form, this page is virtually useless. There is zero search functionality (especially critical now that item names are no longer listed so a CTRL+F page search won't work either), nor is there the ability to simply view all outstanding "In Process" orders, nor is there the ability to view orders based on when they were shipped.
Specific Functionality Requests:
I have a rewards certificate burning a hole in my pocket and I would love to be able to use it towards an iPad Pro and/or a newer 32GB/64GB Apple TV; However, Best Buy is not doing pre-orders for either of these items (yet you did for the iPad mini 4 which is just beyond me).