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It would be great if items on a list (either all my lists or just one of them) could drive an alert when that item is part of a:
a) Flash Sale
b) Deal of the Day
c) Weekly Ad
e) Discounted / Discontinued / Open Box
Tracking the original price against the current price could incent me to buy when I see it for less through a notification from BestBuy.
Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel. You are missing out on HUGE opportunity. I just used Amazon instead of Best Buy for this very reason. I was able to go right to my balance without having th physical card. GET INTO THIS CENTURY PLEASE!! IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.
BestBuy sells a lot of Keurig coffee brewers and k-cups but they do not sell VUE System Coffee pods.
Adding this item to your online store would seem to be a simple task. If priced rigth (staples and bedbathbeyond), I'd be buying my coffee from you.
Suggestion for bestbuy.com when shopping for a laptop. Many of them say “Note: DVD/CD drive not included” and yet there is no way in left side selections to exclude these. In features CD and DVD are not choices.
Picking up items takes too long mostly because of the long pick up code you assign.
I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.
Think of the possibilties of this. Your store can use it to identify the picked order and even the box its in.
Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).
I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.
So the new MacBook Pros are beginning to ship and the number of computers with USB-C/Thunderbolt 3 is only growing thanks to adoption by PC and Google [Chromebook] OEM's. Yet visiting Best Buy stores in the area, the USB-C accessory sections adjacent to the Apple areas are bare and empty...some would even call them a ghost town.This seems to suggest that Best Buy is seeing unprecedented demand for these but they don't seem to be lifting replenishments on them seeing as they are always sold out and employees will tell me "oh yeah we got 2 of those in and they flew off the shelves). And this is not just the Apple-branded ones, but the J5 Create which appears to be the only multi-port USB-C/Thunderbolt 3 accessory Best Buy is stocking (which is a whole 'nother problem in itself when you can go online and there's a seemingly unlimited number of variations of these).
Another way of highlighting the Idea/Problem is if you type USB-C into the search bar on BestBuy.com it returns 25 items total. If you type it into a competitors site, it returns 518 items, all of which ship in two days.
I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:
I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.
The phone system for Best Buy has been an absolute nightmare this holiday season. Some bright person decided it would be a great idea to have individual stores play Customer Service call center for employees and customers and that ended up being a train wreck (especially for employees calling other locations to check for product) and now when I try to call customer service I keep getting re-routed to Geek Squad (this happened twice before I was finally just hung up on after being on the line for 15 minutes). If you're wondering why a certain competitor with an arc under their letter logo is eating your breakfast and lunch, your phone and chat systems are a disaster.
At a minimum chat should be available around the clock during the holidays and the advantage of chat over phone support, is agents can help more than one customer at a time and my favorite part is that I don't get routed to the same place multiple times - if I wanted Geek Squad I would have called Geek Squad.
Last but not least call center agents need training in proper phone etiquette -- when handing off a customer, they shouldn't just throw me on hold, dial an extension and hit transfer -- they should do a proper handoff and explain to the other agent what's going on (either way this gets done, but sometimes if you let customers do it, they want to tell you their life story which hold times for everyone else in the queue are being dragged out). Just my two cents.
I have price matched several items after purchase, mostly video game titles subject to the Gamer's Club Unlocked discount. Of the last 10 times I've done this process, 9 of the associates and their supervisors either do not know what Gamer's Club Unlocked is, or how to properly implement it in a price match.
Just this morning I was told by a Postpurchase Support Associate and his supervisor that Gamer's Club Unlocked cannot be applied to a price match. I directed them both to bestbuy.com/pricematch and specifically the paragraph below:
My Best Buy Gamers Club Unlocked members can get 20% off new video games. For purposes of the Best Buy Price Match Guarantee, Best Buy takes the discounted My Best Buy Gamers Club Unlocked price into account prior to a price match request. For example, if Best Buy sells a new game for $59.99, a My Best Buy Gamers Club Unlocked member will be able to buy it for $47.99. The $47.99 price is the price we would compare for price match purposes. If a competitor sells the game for $49.99, there would not be a need for a price match as the Best Buy price is lower. If a competitor sells a game for $44.99, we would match that price and sell a My Best Buy Gamers Club Unlocked member the game for $44.99 with no additional discount. If Best Buy lowers our price during the return and exchange period on a My Best Buy Gamers Club Unlocked purchase, we will, upon request, apply the 20% discount on the new lower price. For example, If a Gamers Club Unlocked member paid $47.99 for a new game priced at $59.99 and Best Buy lowers the price to $49.99 during the return and exchange period, we will, upon request, price match the new price with the 20% discount and sell the My Best Buy Gamers Club Unlocked member the game for $39.99.
When I'm not quoting Best Buy policies to Best Buy employees, I'm trying to follow the math used to arrive at the price being matched. I've received anywhere from 50% less than I should to 25% more in the match. I would love to know there is a knowledgebase available that contains something like this:
HOW TO GCU PRICE MATCH:
Verify customer is a Gamer's Club Unlocked member.
Subtract current GCU price from Product price on Invoice.
Apply balance to customer's original payment method (as appropriate)
I understand that sales tax can make things complicated, particularly if Reward Certs were used, but I think the majority of customers taking advantage of this would be happy with only losing a dollar or two as opposed to 5 or 10.
All that said, I do appreciate the option of now being able to do this via Chat, though I did ultimately end up with the same result of being shorted approximately 50% of the pricematch difference I was due.
Currently, a purchase of a physical new game is 20% off for a Gamers Club Unlocked Member. However, with the increase in digital games and functionaility of the newer consoles, Digital versions of the games are becoming more viable and purchaseable at retail.
My suggestion is to add Digital Copies of Games to be 20% as well as the physical copies. This would not apply "Value" based cards (such as Xbox $30 or $50 value cards).
Titanfall 2 is available in a physical disc ($59.99 or $47.99 as Unlocked member). The digital card is $59.99 with no discount.
I know many people who would buy the digital card over the physical disc.
As a member of the baby boomer generation, I would like the answer to many modern day mysteries. Such as: "what is an I-Pad? What is a Tablet? Do I need one of these? What do they do? How do use one of these devices? What is a "tweet"? (Isn't this a sound that birds make?) What exactly is a "smart" phone? How do I text? How do I get "online". etc,etc,etc.
I have inqired at all the schools in the area and no one offers any kind of training or information in these areas. It might be profitable for Best Buy to offer (for a fee) various classes to those who are not techno smart and also the opportunity to purchase these items direct from the store. I, for one, would probably purchase more electronics if I just knew how to use them. I would imagine that there are many out there of all ages that would love to have the opportunity to learn new skills and to keep up with everyone else. How about it? It's an untapped market.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
You guys do a great job on these forums talking about technology through blogs so why not have it extended to stores? There could be an area in store where people can gather, and see the unveiling of a new product at Best Buy, drum up customer interaction during the presentation in store and maybe have some fun prize or coupon offers for the group that participates.
After all, a friend telling another that something is cool to buy just is not enough
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6
I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join.