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I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:
I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
I know this idea has been listed before, but I am asking for it again. There has to be a way to have a Media Club that makes money like Gamers Club does. Pre-order with In-store pickup to your local desired store would also be welcome to heavy media consumers, especially when they buy the high end media types. This should also help with knowing popularity and possible inventory needs.
My spouse goes to Best Buy every week for music and movies has for years. Best Buy has serious issues with keeping these sorts of customers happy. Buying on line has produced 100% broken CD/DVD/BlueRay/4K/3D disk cases from Best Buy delivery, therefore he will not buy on line (also mentioned on this site by someone else the idea to have better packing). You can't order for in-store delivery either, the app will only point you to stores that have the item you want many miles away from where you are but will not let purchase for pickup to your desired store. You know what happened next? He went across the street and bought the items from Barnes & Noble. I would say that is happening a lot.
I have to hear every week about the failures of Best Buy in this category. Either Best Buy competes in this space orget out, but this cannot be the standard. We buy highend Magnolia gear which we cannot get any media to play on any of it at Best Buy, very, very frustrating. Please Help!
While this has not affected me yet, I understand that GCU terms and conditions limit purchase of a specific game SKU to three per year. I agree this is reasonable to keep resellers from buying up games and reselling them at full price, however, I will sometimes buy games as gifts, or I may trade a game then decide to rebuy later on. I would certainly not want to have my GCU canceled and my reward points taken away if I would happen to exceed three of a given SKU. Therefore, I ask that BB implement something that warns a GCU member if they are about to exceed the limit and, if so, provide the option to purchase the game without a GCU discount. I believe this allows BB to accomplish its goal of avoiding resellers while not punishing GCU members for oversights on their part.
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6
I went to purchase some iTunes gift cards today since they were having a sale and I found out I had reward certificates to use so I went to apply them only to get an error message that they can't be applied. This seems silly, as in the past, I've been able to apply reward certificates towards iTunes gift cards. It just seems like this whole "Elite" rewards program is becoming less and less rewarding by the day and I really do fear that you're going to end up running away all your loyal customers because it seems like everything you do is about maximizing benefits on your end while mnimizing them on ours (like taking up the number of dollars you have to spend while reducing the number of days for returns, etc. etc.). I really don't have anything else to use these points on and I already reedemed them so now I feel like I'm at somewhat of a loss.
A great benefit for the Elite Plus / Elite members would be to give us the first opportunity to purchase the Oculus Rift.
Perhaps on release day:
Elite Plus can purchase from 8-9am first.
Elite can purchase from 9a-10am.
Everyone else can purchase after 10am.
This is a high demand product, and it would be a simple way for Best Buy to give loyal customers a perk that costs the company nothing!
I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join.
One feature that I've really grown fond of in a few retail apps is the product locator. For instance, when I was at Home Depot, it would tell me that X product was located on aisle K12. This would require Best Buy to create an aisle system and label them visibly but I think it could work wonders in increasing customer satisfaction, especially in scenarios where stores are trying to cut back on labor and are just plain under-staffed. If you wanted to take this idea a step further, you could even try piloting iBeacons, so not only does the app know where you are in the store, but it could also tell you about products in the area that you're in - for instance, if you were in the routers area, it could offer to compare some of the best-selling (or best-rated) routers. Or send you a smallquestionnaire (i.e. how big is your home, how many devices, what do you use your internet for --browsing, streaming, etc). to at least narrow down the selection a little. Once again, this would allow you to save on labor cost without compromising on the customer experience necessarily. Another key component of this would be advertising. A lot of stores that do this heavily advertise it around the store so that customers know to download the app too, which in turn drives traffic and downloads to the app, creating a new channel for interaction with your customers while they're in your stores.
With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:
Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)
Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.
Problems with GCU Activating correctly at purchase or not applying to games correctly
Problems with Pre-Order $10 Certificates not showing up on accounts when they should
Any potential Trade-In Problems
Not receiving Welcome coupons from GCU when signing up
Any Gaming Promos not applying correctly to a order
A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program
It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.
and many many more reasons
Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.
Thanks to Gozinta for this idea over in the forums (link here).
I'm already a Gamers Club Unlocked member, but without fail every time I try to add a game to my cart I get this prompt.
This would be such a simple coding change and it would streamline the process so much.
The code would check If a user is already Gamer Club Unlimited, don't ask them to buy Gamers Club Unlimited.
It would also be nice in the cart view if GCU membership and discount were more prominently displayed.
A rewards program that is actually worth something. The rewards expire in like 60 days. I just had a $60 rewards certificate expire. It's crazy. Most rewards programs I have don't have an expiration period of less than a year. It makes me not want the credit card and not want to shop at Best Buy. Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon. So, it would be nice to at least have a rewards program that made me want to shop at Best Buy. It actually is more frustrating than not having a rewards program at all. Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days? Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.
I am BEGGING you....Please hire a team of mod setters comprised of individuals that have actually worked in retail. When I left the store today (without the item I was looking for), my husband called and asked me to pick up another item. My response was "I would rather run over my own head with the car than go back in there". In 30 years of retail I have never seen such a mass fail as the layout of your store. Computers on one side of the store, graphics cards on the complete opposite side paired with (maybe sound cards?)...headphones. Not even near the computers! Couldn't even find sound cards. The entire layout needs to be reworked remembering that not everyone that comes in is a tech person. sometimes it's a non techie trying to be nice to a loved one.
I remember a time when it was laid out like that. Although I am completely out of my element in tech stores, at least then I wasn't boderline suicidal from frustration when leaving. For now, my hubby will just have to order everything from Newegg.