New Idea
Can someone please post a sample video or video screenshot that can be used to asist customers who are still have trouble getting the PAID Gamer`s Club Unlocked(GCU) 10% bonus perk added in-store correctly. It is a tricky process even for the reps who know what they`re doing & for those who are unaware they just say nonsense like "it`ll show up at the end", "it doesn`t apply during promos like 50%/100%" or "I don`t know what happened".

Either a very simple sample before non GCU trade in screen & after GCU is correctly added screenshot. Or even better how about having Hubert Joly take in a stack of 5-6 of last years high profile games & allow him to attempt a trade in at a store far away from BB HQ that doesn`t know he`s coming. Bring the secret cam crew & enjoy the show.

I`m sure he has a paid GCU membership right? I mean where else would BB`s CEO buy games from even if not for himself certainly he has friends/family with children and/or children himself and the must have some interest in games.

This issue has been going of for YEARS and yet almost every week there`s no shortage of people posting losing out on their 10%. This issue rarely if ever happens at GS in fact their reps actively promote the benefits including getting out the calculator to show the savings. How can you possibly compete if your reps aren`t willing/able to meet the standard of knowledge of the program(which is $120 vs $15). For $120 it is completely UNEXCEPTABLE for this issue to have lasted tbis long AND when a customer who knows the perks & request a manager but even the management staff is being reported as failing too.

Screenshots and/or video that combined with better trained/informed staff is seriously needed. Even when you had game reps this happened to frequently. Failure plain and simple failure.
Status: Tell Us More
Would anyone else like to see us post a video on this subject? Make sure you vote for an idea if you like it.
sfoosball

Add a Search Within Results Feature

Status: Tell Us More
by sfoosball on ‎08-21-2014 09:32 AM

So here I am shopping for video cards on bb.com and decide I only want to look at my options for R9 cards. Unfortunately the way it's set up is that I have to go to the main search bar and start my search all over again. A lot of shopping sites let you "add" additional custom search criteria so you don't have to leave your current results to start all over again.  It sure would be handy to not have to leave the page and start all over again from scratch on a new search.

Status: Tell Us More
Would anyone else like to see this happen? Remember to vote for an idea if you like it.
thymer

Early access for Elite Plus Members

Status: Tell Us More
by thymer on ‎08-16-2014 08:46 AM

Being an Elite Plus member since it's implementation, I have enjoyed the benefits of early access Black Friday. However, the event itself has been a struggle at times with site freezing/crashing due to online congestion. I have missed out on some items over the years due to these problems. I was also disappointed that Elite and Plus members were allowed to invite 3 (Non Elite) people to participate in the early access event. I understand that this was meant as a perk but, it really diminished everything that Elite & Eite Plus members have done to reach this status. On top of that, it only added more congestion to the website on early access day.

 

I have a few suggestion:

 

1) Cancel the 3 invites to people that haven't earned Elite status.

 

2) Reward your Elite Plus members with an earlier access than Elite members. If even for a few hours, this would lower the congestion to the website during the regular event PLUS, show appreciation to your customers who reach the highest loyaly status.

 

3) Even though there are some GREAT deals during the early access BF event, there is always a shortage of new or big ticket items. I would love to see a couple deep discounted 4K TV's (65" or 55"), Curved TV, Apple (w/gift cards) e.t.c

 

 

Status: Tell Us More
I would imagine of the Elite Plus members would agree with this idea, and I would like to hear from them. Remember to vote for an idea if you like it.

I would love to be able to keep track of my preorders via MyBestBuy. I currently have a lot of preorders for this fall. Tons of good games plus figures for Disney Infinity and Skylanders. It would be great to see a list of these items, the remaining cost, release date all organized on an order page where I can get a good visual for how much damage I am causing to my wallet. Thanks.

Status: Tell Us More
You should be able to see all your BestBuy.com pre-orders in one place, but BestBuy.com wouldn't list any pre-orders placed in one of our stores. I assume you are asking for all store and BestBuy.com pre-orders to be listed in one place for each customer. Would anyone else like to see this happen? Make sure you vote for an idea if you like it.
diamonddisc

Gamers Club Unlocked

Status: Tell Us More
by diamonddisc on ‎08-08-2014 01:56 AM

I think that this is an idea that Best Buy should consider greatly. I am a hardcore gamer and probably purchase ten games per year or more from Best Buy and that is just for me. I buy plenty of games as gifts as well. So I would say I buy about 15-20 $60 games per year. That a lot of cash ($1000+). I have recently been considering taking my gaming business elsewhere due to the current state of GCU. It used to be such an amazing deal and a great way to reward your most loyal customers. You would get a monthly magazine and $10 for every $150 spent, not to mention the amazing "5 for $100" and "Victory Can Be Pre-Ordered" promotions. Now, the only thing of mention is 20% off new games. While this is an amazing deal, it also is not. Lets take a look. Lets say you buy 5 games per year. Under the old system you would pay $15 for the membership and get $20 per game in certs, plus an extra $20 for spending $300. That's $120 in certs - $15 membership cost = $105. Under the new system, you get $12 off per game plus $10 in certs. That's $22 per game or $110 but the membership costs you $120 instead of $15, so you lose money. Here are my proposed changes to the program. If I don't see a positive improvement to the program soon, I will be switching to Amazon most likely.

 

1. Change the membership cost to something a bit more reasonable and add a one year option. $59.99 per year or $99.99 for two seems fair. That way people are saving money by going with the two year option.

2. Get rid of the magazine. It is pointless now that it is no longer print. I mean, it was nice to get a magazine in the mail every month which is why I still subscribe to GI, but now that it is digital only, it is dumb. By the time the magazine is available, I have known all the "news" for weeks or longer thanks to the internet.

3. Extend the 20% discount to accessories.

4. Keep the $10 pre-order bonus for free My Best Buy members but make it $15 for Unlocked members. Why are the people that pay $120 for their membership getting the same bonus as those that don't? Also, add new games to this list on a regular basis. A good way to do this would be to add new games every quarter. So say, add new games for Jan-Mar, then April-June, etc. There are so many games that I would purchase if they were part of this promotion.

5. Give bonus points for pre-ordering and picking up ANY game within a week of release, not just the ones on the $10/$15 promotion. Say if a game isn't on that promotion, you at least get $5 bonus.

6. Bring back the $10 for every $150 or maybe even $5 for every $100.

7. Get rid of the ridiculous 3 game limit and only ban someone if they are clearly abusing the discount for resale purposes (i.e. you notcie them buying ten copies of every game that comes out). I don't want to have to keeo track of my game purchases and worry that buying a gift for someone might put me over my limit and get my account deleted.

8. Have prizes like GameStop does with their Epic Giveaways (signed games, chance to go to E3, etc.)

Status: Tell Us More

It seems like there is much more than one idea here, but I would like to hear what others think about this idea. I believe we did just change number 7 on your list and you can read about the change here. Make sure you vote for an idea if you like it.

You may offer a day 1 promo for games like Nintendo`s Pokemon Ruby/Sapphire if a customer double dips but this shouls.be a trend on select titles as another GCU only perk. Instead of $32 each with GCU offer both for a $60 GCU package promo. Also, do this with games that release on several platforms as this will generate larger pre-order #`s & total week one sales. Allowing you to approach companies in the future citing these figures getting kickbacks/future GCU only incentives promos. Smash Bros on Wii-U/3DS is another game that a promo package could thrive off of getting both for $75.

 

 

The customer would not be getting the 20% GCU AND the package promo price since the package promo price would already be designed to provide the better deal than purchasing both seperately. There`s need to be a few more additions to GCU to further seperate it from the free version of gamer`s club this would be a great start.

Status: Tell Us More
Would anyone else like to see this happen? Remember to vote for an idea if you like it.
MadDog760

CARRY XL INK CARTRIDGES

Status: Tell Us More
by MadDog760 on ‎08-15-2014 03:38 PM

I bought a Canon Pixma MG7120 printer from another store because you didn't have the printer in black in the stores at that time. I can get a discount from Best Buy on ink and toner. The problem is that Best Buy doesn't carry the XL size of ink cartridges. I can not even order them online. Please carry the XL size of ink cartridges.

Status: Tell Us More
Thanks for the product suggestion. Would anyone else like to see us carry these? Remember to vote for an idea if you like it.
sfoosball

GCU Alerts

Status: Tell Us More
by sfoosball on ‎08-07-2014 02:44 PM

I can't tell you how many times I've found out about a specail edition release only AFTER it's sold out. The most recent is the Destiny Ghost Edition. How about an alert for GCU members that not only tells you when new games are announced but also as soon as Special Edition versions are available? As far as I know, no one else is doing this.

Status: Tell Us More
I really like this idea! Should the alerts come as emails or texts? I could see problems with members changing their email address or phone number, not telling us, and then being upset that they didn't get the alerts. Does anyone else have any thoughts on this idea? Make sure you vote for an idea if you like it.
Here`s the 2014 videogame release calendar & the current list of eligble $10 pre-order/purchase titles. http://www.cinemablend.com/m/games/2014-Video-Game-Release-Date-Calendar-61787.html

http://forums.bestbuy.com/t5/My-Best-Buy-Gamers-Club/My-Best-Buy-quot-Get-10-quot-Gaming-Pre-Order-O...

I`d love to see many more titles added to the current list like Dragon Age, Halo Master Chief & The Last of Us PS4 I`m sure I`m not alone. We`ll keep posting the titles slated for 2014 release that we`re heavily interested in purchasing giving you the chance to gauge interest/feedback level. Hopefully, this will result in a major increase of new titles being added. Several of the existing titles slated for 2014 release have been pushed back into 2015 so these newer add ons will help fill in the gaps.
Status: Acknowledged
I guess I spoke too soon. After hearing back that we wouldn't be adding new titles to this promotion they must have come back to this and decided we could add some new titles. It looks like we have now added Halo: The Master Chief Collection to this promotion.
enuf

60 Days of Gaming Promotion

Status: Tell Us More
by on ‎08-16-2014 12:17 AM
A simple daily promotion designed to make customers check BB every day for deals & alert others. This should be done as a 30 or 60 day promotion based upon major release windows for max value. For example, starting on Oct 1 thru Dec 1 each day have a GCU gaming deal. Each day the customer must at least login & checkout that days deal along with a facebook like or tweet. At the end of 60 days each customer recieves 5 MyBB points per day so 300 MBB points. If they or someone they alert makes just 1 purchase they recieve 10 MBB per day totaling 600 MBB points. If both customers make just one purchase each they receive 900 MBB points. If more purchases occur beyond that then 20 MBB points totaling 1200 MBB points will be issued on Dec 15th.

Put this promo in effect during 2015 E3 month & expand it to include pre-orders that way with each exciting game reveal you get a manufactured boost in pre-orders right when they become available. Take those huge pre-orders directly to the decision makers & secure some $10 pre-order bonuses, swag & BB exclusive DLC. Also, make companies pony up to have their release week game be apart of the promotion during the fall peak season. I`d suggest this be a GCU only promotion as a way to bring further awareness & value to GCU by having existing members becoming compensated sponsers. There`s more of them than you & a member will have better luck selling the promotion to a non member than a store rep. The only way a non GCU would get in on the deal is if they are alerted by a GCU member thus a non GCU customer wouldn`t be able to just click on the deal or recieve the promo MBB pts.
Status: Tell Us More
What do other customers think about this idea? Make sure you vote for an idea if you like it.

Currently the Mac Pro is only available online.  I could understand, when it first came out, making it online only, as you could not get your hands on them because they were back ordered by several months; However, with improved availability, I would love to see Best Buy expand it's in-store assortment to include the Mac Pro.  I find it weird that Best Buy would carry the $2500 MacBook Pro with Retina but all of sudden the Mac Pro is not worth carrying even though it's the most powerful and customizable Mac Apple's built-to-date.  

 

I would love to see Best Buy pilot selling the base model Mac Pro in select stores - maybe start with the top 50 or 100 Mac-selling stores and see how it does and expand from there?  

 

Entry-Level Mac Pro | Model: ME253LL/A | SKU: 2680016

3.7 GHz Intel Xeon E5 Quad-Core; 12GB of 1866 MHz DDR3 ECC RAM; 256GB PCIe-based Flash Storage; Dual AMD FirePro D300 GPUs (2 x 2GB); Six Thunderbolt 2 Ports; Four USB 3.0 Ports; One HDMI 1.4 Port Supports up to Three 4K Displays; 802.11a/b/g/n/ac Wi-Fi; Bluetooth 4.0; Unique Compact Cylinder Design; Mac OS X 10.9 Mavericks

 

Status: Tell Us More
Would anyone else like to see us carry the Mac Pros in our stores? Make sure you vote for an idea if you like it.
gadgeteer

Get a new trade-in partner.

Status: Acknowledged
by gadgeteer on ‎08-16-2014 08:30 PM

Every other time I go to check the trade-in value on something, the trade-in website returns "Internal Server Error. We apologize for the error."  One has to think that Best Buy gets a lot of traffic to this site considering how big the trade-in market is (Usell which is nowhere close to being one of the largest profited almost $5 million and Gazelle on the other end of the spectrum did over $100 million).  

 

My suggestion is that if whoever Best Buy is currently using cannot gurantee that the site will work 100% of the time - Best Buy should drop them because you open the door for people to shop around and go with someone else.  If it's an in-house product, maybe the solution is finding a third-party provider that can guarantee up-time.  

Status: Acknowledged
Thanks for the suggestion. I can promise you we are always working to make all of our systems work better regardless of whether they are maintained by another company or by ourselves.

Currently, whenever you get a receipt from a Best Buy purchase, there is a lot of text on the bottom of the receipt which makes your receipt unnecessarily long, while the back of the receipt tape only has the Best Buy and Geek Squad logos

 

I understand the need to have the current point balance and the CSAT survey (since it's a variable code each time), but is there any reason why the "Standard, non-elite member" return policy can't be pre-printed on the back of the receipt tape?  Most stores already do this and it would lessen the amount of paper that is given to the customer via receipt tape. 

 

If it's a case of "The return policy that prints is different depending on your membership level", then just have the appropriate return policy print out if the customer is an Elite or Elite Plus member. 

Status: Tell Us More
I would imagine AWBrown is on point here, and that it most likely has to do with the actual machines that print our receipts. Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping.  3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.

 

A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.

 

 

Status: Under Review
Thanks for the thoughts on this idea and voting for it. I have forwarded this on for review.

I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.

 

Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.
sfoosball

New Search Filter

Status: Tell Us More
by sfoosball on ‎08-15-2014 12:10 PM

I saw something on a website that I would LOVE to see on Best Buy which is to sort by biggest discount. Sometimes a great deal is better than the lowest price.  For example if a computer is within my budget but not on a fantastic sale, maybe I would go a little outside of my budget for one that is better but REALLY on sale. 

 

The way I would impliment it as an option where price range is now. If a customer wanted to spend X amount of dollars, price range is fine. But if a customer just wants the very best sale price they can get, then it makes more sense to filter by a choice of biggest percentage off and biggest dollar amount but make sure to include rebates.

 

I know a lot of people just like getting a bargain or the best deal.  If the choice is a lower cost item that's $13 off or a higher cost item that's $50 off, maybe you could convince them to go with the higher cost item.  I can see where that would be very helpful especially in TVs where there are so many to choose from that it just might come down to getting the best deal on the best TV.

Status: Tell Us More
I can see many people using this search filter. Does anyone else want this put into place? Make sure you vote for an idea if you like it.
Currently if you spend $3,500 in a calendar year you reach Elite Plus status which is great. For example if you reach elite plus in 2014 your good until February 2016. I would like the clock to reset once you reach the $3,500 or have another goal that can get you another year of elite plus.
Status: Tell Us More
Would any other My Best Buy members like to see this? Make sure you vote for an idea if you like it.
timetrap01

Sorting options for Wish Lists

Status: Tell Us More
by timetrap01 on ‎07-28-2014 02:08 PM

Before the crappy new "beta" version of the wishlists came out, we had the ability to sort via a multitude of ways: A-Z, Z-A, Price High-Low, Price Low-High, etc.  That needs to be brought back to help improve the functionality of the wish lists. STAT!

Status: Tell Us More
Thanks for bringing this up. Would any other customers like to see us bring this functionality back? Make sure to vote for an idea if you like it.
geeksalive

Need a few more ways to search for computers

Status: Acknowledged
by geeksalive on ‎08-11-2014 03:32 PM - last edited on ‎08-12-2014 10:58 AM by Senior Social Media Specialist Senior Social Media Specialist

Please add the ability to search or sort computers by MAXIMUM upgradeable amount of memory and/or the number of user-accessible memory sockets. (This is necessitated by the trend toward one-memory-slot computers and even completely nonexpandable RAM memory.)

Also, please add the ability to exclude from searches those laptop & tablet computers, and phones, which lack user-replaceable batteries. (This is necessitated by the trend toward soldered-down / glued-in, non-replaceable batteries.)

 

Also, searching and/or sorting by battery life and/or battery capacity and/or number of battery cells would be useful.

You may reach me at {removed per forum guidelines}

Status: Acknowledged
Thanks for the suggestion.

I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.

 

FutureShop's Video Game Steelbook Program

Upcoming Steelbooks from FutureShop

 

Lightning Returns Final Fantasy Xiii

Thief

Titanfall

 

Status: Acknowledged
I did hear back on this idea. At this time we will not be bringing this program to Best Buy U.S. We will continue to release Steelbooks when made available to us.
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