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We have it online?

Status: New
by DwightS on ‎09-05-2017 02:18 PM
I went to Best Buy to get a cover for my new kindle. Two Best Buy clerks told me that the store did not sell the covers but that Best Buy online did have what I want. In my opinion the clerks failed to capture a sale. As a leading provider of technology products, it seems to me Best Buy would have online kiosks, and that the sales people should be taking customers to that service, not sending them home to buy from whomever they favor. For instance, I brought my cover from Amazon, along with some other things I was looking for. Before going online, however, I dropped by Staples, where I got exactly the same result: Order it online. This makes no sense to the mind of a merchant.
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by Trusted Contributor
on ‎09-06-2017 07:40 AM

I have had a number of clerks on the floor offer to place an order for me online directly in the store.  I once even ordered a non stocking laptop from a clerk in the store.

 

However, I think it would be a good call to have a kiosk right there in the store where you can browse the catalog and place an order.  I think it would require that you have to have a My Best Buy account prior to using it.   There are people that do not have computers or internet connections at home and this would help them out. 

by DwightS
on ‎09-07-2017 07:47 PM
Yes, it would help the customers as well as making more sales, like the one they lost on my cover, and the laptop before that. They need more hi-tech for their hi-tech sales.
by gadgeteer
on ‎09-16-2017 12:05 AM

@DwightS and @bobberuchi in my market they have "connected" stores where Geek Squad has a whole bunch of computer stations setup to be either a kiosk connected to BestBuy.com or there's cabling there for a customer to hookup their own computer (including a switch so that the customer can just bring their tower and use the monitor, keyboard and mouse that's already there).  Maybe the better solution is to rebrand this to something else that lets customers know they can shop online in the store here as well? 

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