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Two-factor authentication for Website

Status: Tell Us More
by Lauriel on ‎12-17-2017 10:10 AM
How about implementing two-factor authentication for logging onto the Website. Seeing as the Website hold much sensitive data, as well as access to Rewards Points and the ability to make purchases with attached credit cards, I think the ability to turn on two-factor authentication to log on would be welcome by many.
Status: Tell Us More

Would anyone else like to see us implement this? Make sure to vote for an idea if you like it.

Comments
by Trusted Contributor
on ‎12-17-2017 04:02 PM

Personally I find two factor authentencation to be a pain, especially when logging in from a phone. I have subsequently avoided those web sites that make me do two factor each and every time.

by Lauriel
on ‎12-17-2017 04:08 PM

Well, the good thing is that there are sites that allow the user the option of using or not using two-factor authentication.  This is what I’d like to see - the availability with the option for users.to turn it on or not.  That way, only people who want to use it could, while other who don’t want to use it would not be required to do so.  For those who do wish to use it, there are some nice implantations of it that aren’t particularly disruptive or a pain.  

by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-19-2017 05:26 PM
Status changed to: Tell Us More

Would anyone else like to see us implement this? Make sure to vote for an idea if you like it.

by robmille
on ‎01-31-2018 08:03 PM

YES!  You need to implement 2FA.  It's LONG PAST time.  Amazon has had this for YEARS!.  It's opt in so whatever objections people have who like having their information & $ stolen isn't relevant.

by TheJadedGamer
on ‎03-01-2018 03:55 PM

@robmile That's why I have credit cards like the Capital One Sony card where I have zero liability on purchases I didn't make. They squashed attempted purchases of cigarettes and other items in Brooklyn NY by a gang of identity thieves who made full on clones of my card and many others. Either way if I want something from Best Buy(a RARITY for me nowadays) I'll just go in store and buy it. 

by Lauriel
on ‎03-01-2018 05:36 PM

Fortunately, the Citi Best Buy card offers zero liability.  The fraud detection department is very quick to shut down attempted fraudulent purchases.  Last week, in fact, my Best Buy Citi card was compromised when someone made a copy and attempted a fairly large purchase at a gas station.  Citi did not allow the purchase to go through, and immediately contacted me, closed the account and is sending me a new card with a new nipumber.  As my BestBuy.com account was not hacked, having or not having a card attached to my BestBuy.com account was not a factor in this theft.  Offering 2FA is not simply about whether or not someone uses a card attached to the account, although that is certainly one factor when this option is offered.   It is about security overall.  I see no harm, and only benefit, to offering an added layer of security.

by robmille
on ‎03-01-2018 06:20 PM

2FA needs to be added to user accounts on BestBuy.com

by TheJadedGamer
on ‎03-02-2018 08:05 PM

@robmille Since I BARELY purchase anything from Best Buy nowadays it wouldn't really matter to me. But I guess for some it may be an issue. As it is I can't stand having to have overly complex passwords since I have to try and remember a billion of them and that's beyond annoying already. Plus not everybody has an actual cell phone to be able to receive a text message with some one time use code you'd have to enter just to log into a website. On top of that some items(see: Super Nintendo Classics) are often so quantity limited that by the time you do the nonsense two step thing it'd be sold out and you're outta luck.

by robmille
on ‎03-02-2018 08:16 PM

It may not matter to you, but it should regardless.  It matters to me, and I'm a regular customer using Best Buy more & more with my (relatively new) Best Buy credit card.

by Lauriel
on ‎03-02-2018 09:57 PM
Since 2FA is typically optional, implementing it wouldn’t change the user experience at all for those who do not wish to use it. For those of us who like to use it, 2FA would be a welcome enhancement. For those who don’t enable it, this whole “issue” should be quite moot.
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