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Streamlining warranty claims process and providing online updates

Status: Acknowledged
by alphazulu on ‎07-12-2018 11:28 AM

The warranty claims processes should be streamlined and more integrated in to the BestBuy customer web profile. Currently in order to find out any information about your warranty claim or warranty status you have to call into customer support which takes more time from both ends (customer and BestBuy Help). Further example of why this is needed a customer has a warrantied covered fridge freezer breaks down, after a  custumer service call it takes 3-5 days to get a tech to diagnose and fix the fridge. There will be food spoilage the only question is how much. Why not have the food spoilage claim processes integrated into the case/claims system. Currently BestBuy customer support can provide no information about a warranty claim for laundry or food spoilage -- the process is fragemented, compartmentalized, inefficient, and extremely frustrating for customers who have not only purchased the largest ticket items you sell but have purchased a PREMIUM BestBuy warranty these are your most trusted customers you should treat them well and provide them with accurate and timely updates for their warranty claims.

 

I am the example customer I mentioned and I am so frustrated in trying to get a status update on my claim.

 

-Alex

 

 

Status: Acknowledged

I'm wholly in favor of anything that makes life easier. Who else would like to see a more centralized, streamliined approach to Geek Squad Protection claims? Remember to vote for an idea if you like it.

 

Alex,

 

We'd like to look into your own situation, so I'd like to invite you to post the details of your experience on our Best Buy Repair Support board. We'll do our best to help.

Comments
by Social Media Specialist Social Media Specialist
on ‎07-12-2018 12:59 PM
Status changed to: Acknowledged

I'm wholly in favor of anything that makes life easier. Who else would like to see a more centralized, streamliined approach to Geek Squad Protection claims? Remember to vote for an idea if you like it.

 

Alex,

 

We'd like to look into your own situation, so I'd like to invite you to post the details of your experience on our Best Buy Repair Support board. We'll do our best to help.

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