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Serial numbers on receipts

Status: Acknowledged
by platoon on ‎12-20-2012 07:27 PM

I think that Best Buy should record all serial numbers of electronics being purchased or at least set a price amount. Wal-Mart does a great job with recording the serial number of their electronics. The serial number should be recorded regardless if a warranty is being purchase. This is for the protection of the customer as well as Best Buy. I recently had my house broken into and my flat screen was stolen I know who stole it but w/out the serial number I'm out a tv. I went to Best Buy to gather information on the tv. On the receipt there was no serial number I even had a 4yr warranty but they told me only after it got serviced that the serial would be recorded. AFTER Service. How will the store know which is the actual item the warranty is covering. Only until AFTER. Hmmm  Please help me convience Best buy to start implementing this procedure Please..

 

Status: Acknowledged
I have to be honest that I'm not sure if this would ever be possible. In my personal experience it is rare for the serial number of consumer electronics to be visible without opening up the packaging. We would never require a customer open their purchase before purchasing an item.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-21-2012 01:27 PM
Status changed to: Acknowledged
I have to be honest that I'm not sure if this would ever be possible. In my personal experience it is rare for the serial number of consumer electronics to be visible without opening up the packaging. We would never require a customer open their purchase before purchasing an item.
by rexmason
on ‎02-05-2013 08:03 AM

This would be a very good Idea !! Recording this info at the point of sale would be very easy for an associate since aprox. 90% of serial #s are on the outside of boxes now with a scannable bar codes. This would Actually save best buy millions of dollars especially when it comes to fraud. This would prevent customer fraud with ser. Switching plus services fraud when geek squad repairs electronics plus insurance fraud witch might give bestbuy a $$ kick back from the insurance co. Plus manufactures.  Implementing this idea would most likely involve changing best buys p.o.s.  system which needs to be changed anyway to a tablet based sales system like apple stores. Over all Best Buy should definitely look into getting this done because its saves money for all parties involved.

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