I for one do not like having to print out my reward zone certificates in order to use them in the store. New Process When I am at the register and the cashier scans my card or looks up my information, the system should be able to tell the cashier how many certificates I have, the amounts and the expiration date. At that point I can tell him/her if I would like to use any of them or if would like to save them. If I want to use them him/her would select the specific certificates and it would then apply to my total. I think this would be something that would increase customer satisfaction as it relates to the reward process.