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guilfoylewnc

Reward Zone access to warranty info

Status: Acknowledged
by guilfoylewnc on ‎01-02-2012 10:49 AM

Since paper degrades or can lost easily, it would be nice to see all your Best Buy extended warranty policies online.  From the warranty on your expensive TV to the $40 video game that best buy offers warranties on.  Since this is all in a database it should be easy to link.  Not only does this add value to the reward zone program but cuts down on employees having to look up warranty info in the store.  Especially since some consumers don't realize their warranty has expired and just wasted a trip in to repair their 5 year old gizmo.

Status: Acknowledged

We actually do have all of a customer's service plans in one place, which can be accessed through the Service Plan Portal on the Geek Squad's website. I also believe there is a link to this portal in each customer's Reward Zone account. Thanks!

Comments
by Community Connector Community Connector ‎01-03-2012 01:41 PM - edited ‎01-03-2012 01:41 PM
Status changed to: Acknowledged

We actually do have all of a customer's service plans in one place, which can be accessed through the Service Plan Portal on the Geek Squad's website. I also believe there is a link to this portal in each customer's Reward Zone account. Thanks!

by guilfoylewnc on ‎01-08-2012 03:09 PM

The link you provided doesnt contain a Best Buy site that works properly.  Plus you cant find any links in the reward zone that contains warranty info.

by Community Connector Community Connector on ‎01-09-2012 01:23 PM

@ guilfoylewnc,

 

After looking into this it sounds like a customer's Reward Zone account used to have a link to Service Plan Portal I provided, and it appears that this link is no longer there; I stand corrected.

 

I have no idea why the link I provided isn't working for you, and every time I click on this link it brings me right to the Geek Squad's Service Plan Portal. You can try getting to this portal from BestBuy.com, and then clicking on the Service Plan Portal link under already covered. Thanks!

 

by Community Veteran on ‎07-29-2012 10:46 PM

This site: https://www.productassist.com/tandc/TandC.html has all the various plans you just pick your date range.