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Reward Zone Expiration for Silver and point membership

Status: We Did It!
by Firebirdeluxe on ‎06-09-2013 04:50 PM

There are many like I that do not get involved in many ways just to buy items to get points and in the process are trying to build up there points for more expensive items.

 

In the process as example I am not rich but did manage to get to Silver membership, had a hard year and could not spend 2500 to keep my membership status and was reduced back to standared member.

 

Same applied with trying to save my points and they were taken away within a year.

 

I like many have used Best Buy for years with a loyalty to this store instead of doing online shopping elseware for the majority of our electronic shopping.

 

This is very cold hearted on Best Buy's part.

 

This needs to be changed to no expiration on our points or memberships of whatever statusit mightsit at that time.

 

I have lost many points and my now now longer membership of silver. I am so disgusted with this store that I am about ready to go elsewhere if this does not change soon!!!!

 

Granted hey have a great geek squad and black tie warranty  unlike any other store but this does not make up for the losses of many points and membships for many of Best Buys members over the last few years dues to not all can afford to keep up the $2500 spending limit over a calender year.

 

This needs to be changed!

 

 

Status: We Did It!
With the recent changes to our rewards program, that is now called My Best Buy, we no longer annualize member’s points each year. Members, regardless of level, keep their points as long as they remain an active member of the program.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-11-2013 11:40 AM
Status changed to: Tell Us More
It is true that only Reward Zone Premiere Silver members can "bank" their point’s year-over-year, but you should have been able to create your certificates before your points went away. Does anyone else have any thoughts on this idea? Remember to vote for an idea if you like it.
by vaan285
on ‎06-12-2013 04:20 PM

there shouldn't be an expiration on banked points.  that is pretty cold hearted.  why should a customer have to create certificates so they don't "expire" from their account?  how is that fair?

 

i too am a silver member and have quite a few points banked at the moment to buy something i'm waiting for.  the average consumer cannot spend $2500 a year due to the economic woes of the country.  it's tough!  BestBuy should give its loyal customers a break and not have points expire and extend silver membership timeframes.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-12-2013 05:04 PM

@vaan285, I apologize if I wasn't clear enough on this. Banked points do not expire, but only Reward Zone Premiere Silver members are allowed to bank their points year-over-year.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-19-2013 01:24 PM
Status changed to: We Did It!
With the recent changes to our rewards program, that is now called My Best Buy, we no longer annualize member’s points each year. Members, regardless of level, keep their points as long as they remain an active member of the program.
by Sue9215
on ‎01-19-2014 08:10 PM

So it's true the points we have earned a year or so ago won't expire anymore? I hope so because like someone said not everyone can afford to spend $2500+ every year! in the past we have lost points because of that policy. Also wondering if they can come up with reward points at lower levels such as ($10.00 gift certificates) for a lower quantity of points that way there is more incentive to buy even smaller items such as games at BB instead of other competitors.

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