I know I am not the only one who has sat on the phone for hours trying to get an issue taken care of, bounced around agent to agent and then the call drops! WHY IS BEST BUY OF ALL PLACES NOT UP TO DATE WITH THE SIMPLE TECHNOLOGY OF EMAIL? If customers could send a concern online, it would be so more efficient for both parties. I've searched the entire site and the only info provided to contact customer service is a phone number. Seriously? BB agents would have to sort calls to appropriate departments, customer wouldn't have to sit on the phone while the agent "pulls up the information." just get an email, BB responds, end of story. GET IT TOGETHER BEST BUY!!!