Add Product

Search

Search Results:

Best Buy IdeaX

Labels
Idea Statuses
Top Kudoed Authors
User Kudos Count
68
20
8
7
7
View All
    By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
    Subscribe to IdeaX
Idea Options
Mp1975

Reach customer service via EMAIL!!!!!

Status: Acknowledged
by Mp1975 on ‎02-12-2012 12:56 PM
I know I am not the only one who has sat on the phone for hours trying to get an issue taken care of, bounced around agent to agent and then the call drops! WHY IS BEST BUY OF ALL PLACES NOT UP TO DATE WITH THE SIMPLE TECHNOLOGY OF EMAIL? If customers could send a concern online, it would be so more efficient for both parties. I've searched the entire site and the only info provided to contact customer service is a phone number. Seriously? BB agents would have to sort calls to appropriate departments, customer wouldn't have to sit on the phone while the agent "pulls up the information." just get an email, BB responds, end of story. GET IT TOGETHER BEST BUY!!!
Status: Acknowledged

Sorry to hear about the troubles you have had trying to get a hold of us. We actually provide a number of avenues for customer service, including sending us an email. To send us an email just click on the Contact Us link in the footer of BestBuy.com. Calling 1-888-BestBuy will usually get the most immediate results. Sorry you couldn't find the link to send us an email.

Labels:
Comments
by Community Connector Community Connector ‎02-13-2012 11:23 AM - edited ‎02-13-2012 11:24 AM
Options
Status changed to: Acknowledged

Sorry to hear about the troubles you have had trying to get a hold of us. We actually provide a number of avenues for customer service, including sending us an email. To send us an email just click on the Contact Us link in the footer of BestBuy.com. Calling 1-888-BestBuy will usually get the most immediate results. Sorry you couldn't find the link to send us an email.