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Provide option to load physical Gift Cards in BestBuy My Account

Status: Under Review
by hiteshpatel on ‎05-13-2016 09:18 AM

I just discovered that there is no option in bestbuy "my accounts" section where I can load up my physical bestbuy gift cards like how Amazon provides. It would be a great feature to provide this option to the end users so that they get full benefit out of it as below:


  • No need to carry physical gift cards to store (just give the member ID or phone number to look up and use them)
  • No need to physically type the card number and pin at the time of checkout
  • Keep loading the card in my accounts section and use it as needed
  • No need to maintain physical card, remember which card has balance and eliminate chances of a misplaced card

I feel this is a very convenient feature if added for end users that have large number of physical cards. An option to think about.





Status: Under Review

We are looking into whether or not we can provide this option to our customers. I'll let you know once I know more.

by Trusted Contributor
on ‎10-25-2016 12:17 PM

When I purchased my HD TV I had spent the previous 18 months or so tellling everyone that all I wanted for Chirstmas and birthday was Best Buy gift cards for the purpose of buying a TV.  Over that time I probably received 15 to 20 cards.  It would have been a great help to have been able to load them into my account as I got them.  It was a little tedious entering them all in at one time when I finally made the purchase online.



by Bayuze79
on ‎10-25-2016 12:22 PM

Exactly @bobberuchi ! And i think there is a limitation to the number of gift cards you can use per order right? (i cant recall)


Imagine you have a wedding registry and you have 25 friends and family give you gift cards of varying denominations and you want to buy a big ticket item online? Impossible if there is a limit to thenumber of gift cards you can use.

by Trusted Contributor
on ‎10-25-2016 01:43 PM

At first I though the post was to laod money onto your existing best buy gift card from say a checking account.  Which would not be a bad idea either. However, there would still be the rewards issue for some people.


 It could be like lay away.  Say I want to buy a new top of the line HD TV or gaming computer.  I get paid every two weeks and I simply load $50 to my account every pay day.  After 10 pay days I have $500 saved up and I can now buy my TV

by USMC369
on ‎12-18-2016 08:10 AM

I agree with this totally. People have been asking this question since 2014 on here. Whats the hold up?

by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-02-2017 05:01 PM
Status changed to: Under Review

We are looking into whether or not we can provide this option to our customers. I'll let you know once I know more.

by Rich021
on ‎08-28-2017 01:04 PM

Awesome to see this possibly coming to fruition. I'd like to expand on this and add the functionality to ApplePay/Samsung Pay. I think having the gift cards loaded to the best buy account is awesome!


To expand that further I'd like to see us be able to use gift card balance through the wallet feature of these devices. This would not only add security (fingerprint/facial recognition) but ease of use at checkout.


Having the wallet information be real time is a must as well. Some cards you add to wallet do not have real time point/balance updates which might be a detriment to someone calculating purchase amount based on this information.



I'd also love to see this expanded to the Rewards membership card. Theres should be no reason I dont already have a Best Buy Elite Plus card loaded to my Apple Wallet. I have about 6 accounts listed under my phone number and its always a hastle to make sure the associate is able to select the correct listing. Having the rewards card in Apple Pay/Samsung Pay would be super convenient and could piggyback off of the technology used to implement this feature with Gift Card Account Balances.


Hope you might be able to bring some of these additional ideas with you as well to the implementation of this feature! 

by rogXue
on ‎09-05-2017 09:55 AM

The site needs the option to store gift cards from trade ins/gifts.  I currently have a few hundred in GC's that I hate running the risk of losing because I can not store them on the best buy site and just click a button to use them.  I would like to see a wallet feature implemented like the Reward Zone function for


I would also like the ability to add RZ certs/gift cards to existing orders.  It is unacceptable that we have to cancel our orders (some on rare/sold out items) to add RZ or GCs.


Any help is appreciated.

by Trusted Contributor
on ‎09-06-2017 07:36 AM

The first part of your desire has merit and has been brought up before.  I would love the ability to enter my gift cards into my account and use them at a later date.


The second part of your request is simply a matter of changing your buying methods.  Don't make the purchase until such a time as you are ready to use a gift card.  It would actually be an issue from a business point of view to allow customers to apply gift cards AFTER they have made the purchase. It not only costs money to charge a card it costs money to refund it.


It could and would become a administrative fiasco. Orders would get dropped and it would cause delays in shipping. 

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