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Provide a customer service contact form and email address

Status: Acknowledged
by Imbenw on ‎11-28-2017 12:27 PM
Provide a customer service contact form and email address particularly for my best buy elite members. I don't need another web forum in my life and not everything is a call on the phone or live chat issue. Customer service is first and foremost about service, and not being available via a standard method of communication like email sends a message that service is not a priority. Just a thought.
Status: Acknowledged

At this time we will not have a contact form or general email address dedicated to customer service. Thanks for the suggestion.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-19-2017 05:33 PM
Status changed to: Acknowledged

At this time we will not have a contact form or general email address dedicated to customer service. Thanks for the suggestion.

by Battersh
on ‎01-20-2018 10:55 AM
I think this is a great idea.  But that would mean Best Buy has to believe in providing great customer service. Any company, especially a consumer company, that won't provide an email address for customer service is telling everyone their true interest in providing quality customer service.
by TheJadedGamer
on ‎03-07-2018 12:37 AM

@Battersh Absolutely agree. The company has lost most of my business already with the only times I shop with them being when they have a loss leader that no one has for lower(i.e. Black Friday) or I have one of those freebie reward certificates they hand out 1-2 times a year. At one point I bought a lot of games and traded them back in when they were truly competitive with Gamestop, but now their values and lack of trade promos make it a joke to trade in there. Couple that with them eliminating the coupons that once stacked with the 20% off GCU discount to help clear out older stock(not all of us are day one MSRP game buyers) and it's eliminated my desire to support them with any business.

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