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Please post sample video game trade in screen on BB.com

Status: Tell Us More
by on ‎08-25-2014 12:15 AM
Can someone please post a sample video or video screenshot that can be used to asist customers who are still have trouble getting the PAID Gamer`s Club Unlocked(GCU) 10% bonus perk added in-store correctly. It is a tricky process even for the reps who know what they`re doing & for those who are unaware they just say nonsense like "it`ll show up at the end", "it doesn`t apply during promos like 50%/100%" or "I don`t know what happened".

Either a very simple sample before non GCU trade in screen & after GCU is correctly added screenshot. Or even better how about having Hubert Joly take in a stack of 5-6 of last years high profile games & allow him to attempt a trade in at a store far away from BB HQ that doesn`t know he`s coming. Bring the secret cam crew & enjoy the show.

I`m sure he has a paid GCU membership right? I mean where else would BB`s CEO buy games from even if not for himself certainly he has friends/family with children and/or children himself and the must have some interest in games.

This issue has been going of for YEARS and yet almost every week there`s no shortage of people posting losing out on their 10%. This issue rarely if ever happens at GS in fact their reps actively promote the benefits including getting out the calculator to show the savings. How can you possibly compete if your reps aren`t willing/able to meet the standard of knowledge of the program(which is $120 vs $15). For $120 it is completely UNEXCEPTABLE for this issue to have lasted tbis long AND when a customer who knows the perks & request a manager but even the management staff is being reported as failing too.

Screenshots and/or video that combined with better trained/informed staff is seriously needed. Even when you had game reps this happened to frequently. Failure plain and simple failure.
Status: Tell Us More
Would anyone else like to see us post a video on this subject? Make sure you vote for an idea if you like it.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-25-2014 09:59 AM
Status changed to: Tell Us More
Would anyone else like to see us post a video on this subject? Make sure you vote for an idea if you like it.
by guyver2077
on ‎08-27-2014 08:19 AM

I have to agree. The trade in process needs to be easier for the reps working at Best Buy. 

 

It needs to be simplified across the board. It also really bugs me that I usually don't know what value I'm getting for each game until the very and receipt is printed. I should be advised of the full value I'm getting for each game as it's being scanned.  Maybe display this information on the signing pad?

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