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0 Votes

Mobile Cashiers and Department Support Stations

Status: Acknowledged
by kfarrar on ‎03-22-2017 01:46 PM

Hello,

 

When I go to Best Buy I can not help but notice that there are literally employees all over the store but maybe 1-3 working the cash registers. Perhaps Best Buy could start utilizing some of these (in my opinion) "extra" employees to act as mobile cashiers to assist with expediting the check out process. If there is always one thing I can expect from Best Buy it is to wait in a long line when it is time to check out. In addition, it always seems like I am being bombarded by sales associates/employees when I am trying to browse the store. I would suggest that the physical stores set up "Support Stations" where customers can go to speak with customer representatives/sales people. This way the customers are comfortable while they shop and know exactly where to go for assistance, without feeling like they are at a used car dealership.

Status: Acknowledged

Interesting suggestion, and I do know that we have cash registers in multiple departments around the store. Given this is our point of sale system we would not be offering the mobile option at this time.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-22-2017 04:04 PM
Status changed to: Acknowledged

Interesting suggestion, and I do know that we have cash registers in multiple departments around the store. Given this is our point of sale system we would not be offering the mobile option at this time.

by Trusted Contributor
on ‎03-22-2017 10:39 PM

I purchased a FitBit the other day and the employee in that department checked me out right there.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-23-2017 10:51 AM

@bobberuchi, did the employee check you out via a cash register in their department or by some other means?

by Trusted Contributor
on ‎04-03-2017 10:42 AM

He had a cash register in his department.  I think it was card only no cash. I thought they could do the same thing in applliances as well.

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